6th Sem | Accommodation Management | Solved Papers| 2012-13

Table of Contents
Q1. Discuss the lost and found procedure with appropriate flowchart & format.
OR What are the steps and precautions taken while dealing with terrorism in a hotel?
Q2. Differentiate between
a.) Curtains and Draperies
b.) Shades and blinds
OR Write a note on different types of window treatments.
Q3. Explain briefly the elements of design to be followed to achieve the good interior design.
Q4. List the checklist of the housekeeping prepared by the executive housekeeper in the
countdown of the launch of new property.
Q5. Write the procedure involved in the redecoration in the hotel.
OR Draw the layout of a standard Double room with dimensions and amenities position.
Q6. Discuss the different types of color schemes and explain the role of color in interior
designing.
Q7. Discuss the lighting plans at:
a.) Entrance Area and lobbies
b.) Guestrooms and lobbies
Q8. Explain how the carpets are cleaned and maintained.
OR Enumerate the steps taken by housekeeping employees to prevent fire.
Q9. Define the following:
a.) Tint
b.) Snag list
c.) Swags
d.) Refurbishing
e.) Greek Oblong
Q10. Fill in the blanks:

Q1. Discuss the lost and found procedure with

appropriate flowchart & format.
All lost and found articles should be stored in the lost and found cupboard, which is always
kept locked. The lost and found room should be accessible only to the executive housekeeper
and the control desk supervisor.

Records by way of lost and found are maintained regarding the date of finding, time of
finding, place of finding, name of the finder. Efforts should be made to find the rightful owner
of the article. If the owner of the article is known thatFind
guests’
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 6th Sem | Accommodation Management | Solved Papers| 2012-13

the front office or the travel agent and a letter informing the guest about the lost property
may be written in the format.

Flowchart depicting the lost and found procedure

OR

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 6th Sem | Accommodation Management | Solved Papers| 2012-13

What are the steps and precautions taken while

dealing with terrorism in a hotel?
It is imperative that all properties have a crime prevention committee or a security
committee. The committee should consist of key management personnel, including
department heads. Supervisors & other selected employees can also be roped in for valuable
information & inputs. The committee members should meet on a scheduled basis periodically
to review past plans & form new ones. The general responsibilities of this committee should
be to

Design a security booklet for all employees;

Develop orientation & training programs on crime prevention in coordination with the training
department;
Analyze & resolve recurring security issues & investigate any security-based incidents;
Conduct spot security checks & inspections of the property;
Liaise with the local police department; and
Monitor the keeping of records & documentation of all security-related incidents.

Q2. Differentiate between

a.) Curtains and Draperies

Curtains:

They are made of sheer lightweight fabrics.

They cannot be used alone and are always accompanied by draperies.
The term ‘curtain’ refers to various types of fabric covering that may extend only over a part
of the window, all of it or from the top of the window to the floor.
Are always hung next to the glass.
Draperies:

They are made of heavy fabrics.

It can be used alone or with curtains.
Draperies extend from the top of the window to the sill or the floor and cover the entire
window.
They are hung next to curtains if used.
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 6th Sem | Accommodation Management | Solved Papers| 2012-13

b.) Shades and blinds

Shades:

Shades fit windows of all sizes and can be made to suit any decorative finish. They come in
plain or textured material, i.e., either opaque or translucent. The opaque material ensures
complete room darkening qualities and the translucent material allows light to filter through.
They are basically of four types:

Pull down shade

The Roman shade (Shirred and Draped)
The Austrian shade (Pleated)
Blinds:

Also called Venetian blinds. These actually originated in China and are available in a variety
of styles and materials. Blinds are popular for their light filtering and room darkening
qualities as well as for providing privacy and controlling air. They are mostly made of metal,
wood or plastic and are

OR
Write a note on different types of window
treatments.
Window treatment is also known as a decorative treatment. The ultimate purpose of any
window treatment is to make the window function and to make it attractive from both the
outside and the inside. In most rooms control of the amounts of light and air that enter is
important. At times it may be desirable for sunshine to flood the room and at other times it
may be appropriate to block out odd sunlight. Also at times, privacy may be particularly
important.

1. Exterior Window Treatments:

They are usually not emphasized or decorative in nature. Some of these treatments are:

Awnings: Which protects the window from rain, sun, and wind.
Outside Shutters: These are seldom used. They are popular in Mediterranean countries to
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temper light, heat and cold.
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 6th Sem | Accommodation Management | Solved Papers| 2012-13

Grills: These may be made of wood, plastic, aluminum or steel and help in controlling privacy,
sun, and wind.
Overhanging Roofs: Are exterior shading devices that do not control privacy but offer some
protection from the sun.
Hard Indoor Window Treatments: These combine function with beauty and are available in a
wide variety of styles and colors. Any one of them can provide a complete window treatment
or can be used with draperies, curtains, valances, and cornices. How they are to be used in a
room depends on the style of furnishing and the amount of money available.
Blinds: Also called Venetian blinds. These actually originated in China and are available in a
variety of styles and materials. Blinds are popular for their light filtering and room darkening
qualities as well as for providing privacy and controlling air. They are mostly made of metal,
wood or plastic.
Lambrequins: They provide a decorative frame for a window. They are usually made of wood
and covered with fabric or adhesive paper. They are available in interesting shapes.
Shoji Screens: Are paper screens serving as wall partitions or sliding windows. They are used
in many oriental homes.
Panel Track: It is a sliding fabric panel that looks like a shoji screen. It is ideal to be used with
contemporary or oriental furnishings

Q3. Explain briefly the elements of design to be

followed to achieve the good interior design.
The elements are components or parts which can be isolated and defined in any visual design
or work of art. They are the structure of the work and can carry a wide variety of messages.

Elements of design:

Line
Form
Color
Texture
Line

A line is a mark made by a moving point and having psychological impact according to its
direction, weight, and the variations in its direction and weight. It is an enormously useful and
versatile graphic device that is made to function in both
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at act as
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 6th Sem | Accommodation Management | Solved Papers| 2012-13

as a symbolic language, or it can communicate emotion through its character and direction
Line is not necessarily an artificial creation of the artist or designer; it exists in nature as a
structural feature such as branches, or as surface design, such as striping on a tiger or a
seashell. This can be seen in drawings such as the Saul Steinberg illustration shown here, or
in Alexander Calder’s minimal wire sculptures, which convey a great deal of information
about the figure with the most limited line.

Form

Form and shape are areas or masses which define objects in space. Form and shape imply
space; indeed they cannot exist without space.

There are various ways to categorize form and shape. Form and shape can be thought of as
either two dimensional or three dimensional. The two-dimensional form has a width and
height. It can also create the illusion of three-dimensional objects. The three-
dimensional shape has depth as well as width and height.

Color

Color is described with the words hue, value, and intensity. Hue refers to the name of the
color — red or blue, for example. Value tells the lightness or darkness of a hue. Intensity
refers to the brightness or dullness of a hue. You can use a color wheel and learn how colors
work together in the publication.

Texture

The texture is the surface quality of an item. It’s how something feels when touched, or looks
like it would feel if touched. The sandpaper is rough. Velvet is smooth. A drawing of a tree
stump could show rough outer bark and a smooth inner surface. Search for ways to add
texture to your projects. Texture adds variety and interest.

Space

Space refers to the area that shape or form occupies. It also refers to the background against
which we see the shape or form. Space can be defined as positive and negative. The positive
space of a design is the filled space in the design—often it is the shapes that make up the
design. Negative space is the background. The negative space in design is as important as
the positive area.

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 6th Sem | Accommodation Management | Solved Papers| 2012-13

Q4. List the checklist of the housekeeping

prepared by the executive housekeeper in the
countdown of the launch of new property.
Checklist of housekeeping for the countdown of a launch of new property:

Check the blueprint for the HK dept.

Check out the layout of the linen and uniform room.
Check the layout of the laundry.
Check the location and layout of the floor pantries.
Check the layout of different types of guestrooms.
Check the communication system
Check the key system and the security of the master key etc.
Appoint a horticulturist in coordination with the personnel department and initiate the setting
up of a plant nursery and greenhouse. Look into the purchasing of saplings and seeds.
Consider the space allocation for all these areas in accordance with the total front-of-the-
house area.
Evaluate the function and maintenance of furniture and other hard surfaces.
Work in coordination with the interior designers and architects to plan the indoor spaces.
Undertake a market survey to identify the best equipment, cleaning supplies, linen, and
guest supplies available and work out the costs. Evaluate the quality and quantity required,
and then contact the suppliers of each item or product to get specification.
Coordinate the purchase of equipment, cleaning supplies, linen, and guest supplies with the
purchasing department, keeping in mind the lead time available for the delivery of the goods.
Manpower planning needs to be initiated in coordination with the other departments.
Discuss uniform requirements and design with the various departmental heads

Q5. Write the procedure involved in the

redecoration in the hotel.
The rooms are put off for the required amount of time. This work is planned for the slack
season of the year. This is done either floor by floor or part of a floor at a time depending on
the shape and number of rooms on the floor. It is always planned in such a way to cause as
Findismore
little inconvenience possible to the guest. Redecoration hospitality
also carried out resources at hmhub
in public areas.

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 6th Sem | Accommodation Management | Solved Papers| 2012-13

The restaurant area is closed and the lobby work is done only at night; cleaning away
everything by morning. Several nights may be required o complete the work. Basically the
work includes repainting, repolishing of furniture if required, and rearrangement and after
this, full maintenance work and general cleaning are carried out. Many hotels using tidy and
skilled craftsmen manage the work without removing the carpet but dust sheets are placed
over it for protection.

To Prepare A Room For Redecoration:

Remove linen from the room and bathroom and send it to the laundry including bedspreads
and blankets.
Remove all supplies and stores in the maids’ service room. Some hotels also store them in a
drawer in the room but often the workmen fiddle with it.
Remove the curtains and draperies and send them for cleaning. Save the hooks in an
envelope marked with the room number and is placed in the maids’ service room.
If sufficient space is available in the service room, place the lamps there too covered with
dust sheets.
Generally, unless the floor is taken off, the furniture is not removed from the room but
stacked in the middle with dust sheets placed over them.
Now the redecoration takes place. Next maintenance does the complete checking and
prepares the Snag List. This can be prepared by the Executive H.K. or the maintenance
supervisor. After the maintenance work has been done, the H.K. prepares the room again to
be let out.

To Prepare Room After Redecoration:

Remove all dust sheets and send them to the laundry.

The bathroom walls, all fixtures, and fittings, as well as the floor, are scrubbed.
Vacuum the room.
Scrub the balcony and terrace. Clean the furniture present there.
Clean the windows thoroughly including the frame.
Polish or clean all the furniture in the room.
Replace curtains.
Replace bed and bath linen.
Arrange all the furniture correctly.
Replace supplies.
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Replace lamps, cleaning the shades if necessary.

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 6th Sem | Accommodation Management | Solved Papers| 2012-13

Switch on the mini-fridge after cleaning it.

Shampoo the carpet and dry it.
The room is then fit for Letting Out Again.

OR
Draw the layout of a standard Double room with
dimensions and amenities position.

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 6th Sem | Accommodation Management | Solved Papers| 2012-13

Door
Ward robe
Mini Fridge Find more hospitality resources at hmhub

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Luggage Rack
T V Credenza
Window/Mirror
Study Table
Chair
Coffee Table
Sofa
Bed Side Table
Bed
Bed Side Table
Vanity Counter
WC
Bathtub
Shower Cubicle

Q6. Discuss the different types of color schemes

and explain the role of color in interior designing.
Color Harmony & Schemes

Color harmony means a pleasing, effective, congruent and balanced combination of two or
more colors or shades. It does not imply a random mixing of colors but a purposeful selection
of a number of colors to get the desired effect. It is usually achieved by combining related or
contrasting colors.

Related Color Harmony

Monochromatic harmony: is otherwise referred to as one-mode or one hue harmony. It

combines different intensities or values – lightness and darkness or brightness and dullness –
of one color only. Examples are blue, light blue, dark blue.
Analogous harmony: means a combination of two or more neighboring colors in the color
chart. An example is a yellow dress, with a yellow-green collar, and ruffles with green buttons
and laces.
Contrasting Color Harmony

Complementary harmony: Complementary harmony is achieved by a combination of any

Find
opposite colors in the color wheel. Blue and violet, for more hospitality
instance, resources colors.
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 6th Sem | Accommodation Management | Solved Papers| 2012-13

Double complementary harmony: Double complementary harmony is the combination of two

directly adjacent colors and their complements in the color chart. For example, yellow and
yellow-orange when combined with violet and blue-violet may achieve harmony.
Split complementary harmony: Split complementary harmony is made by combining a
primary or an intermediate color in the chart with colors on each side of its complement. This
is a scheme of colors placed in the chart as to describe the letter Y.
Triad harmony: In this combination, the three colors are placed in the chart as to mark out
the three points of an equilateral triangle.
Tetrad color scheme: The rectangle or tetrad color scheme uses four colors arranged into two
complementary pairs. This rich color scheme offers plenty of possibilities for variation. The
tetrad color scheme works best if you let one color be dominant.

Q7. Discuss the lighting plans at:

a.) Entrance Area and lobbies

Lobby and Reception: Must be adequately and without any obstructions be lit with good
general lighting and brighter but concealed lighting at the reception desk where guests, as
well as the staff, have to read and write. Small table lamps can also be used giving pools of
soft light and making these areas attractive and welcoming by creating a small focal points in
the large lobby area.

b.) Guestrooms and lobbies

Bedroom: Bedroom lights should usually be local light in the place where needed. Lights for
reading may be on floor lamps or attached to the wall or ceiling. For applying makeup and
grooming, lamps with translucent shades should be on either side of the mirror
approximately 36 inches apart. The center of the shades should be at the height of the face.
Strip lighting can be used on the sides and the top of the mirror.

Living Room and Family Room: Lighting a wall surface improves visual purpose as well as
makes the wall and the ceiling appear lighter and more attractive. This is achieved by either
valance, cornice, cove or recessed lighting. Table lamps or floor lamps provide general
illumination.

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 6th Sem | Accommodation Management | Solved Papers| 2012-13

Q8. Explain how the carpets are cleaned and

maintained.
Cleaning Of Carpets:

Cleaning is necessary in order to remove dust and soil, remove stains, and prevent damage
from insects and to retain the original appearance of the carpet as long as possible.

Daily Cleaning: Superficial dust and crumbs may be removed daily with a carpet brush but
the soil which has gone into the pile must be removed by suction. The longer the pile, the
more through the vacuum cleaning must be. In any case, the vacuum cleaner must pass over
a surface at least 2 or 3 times. Stains should be removed as soon as possible. Is the stain is in
liquid form, blot it up with a clean, dry, absorbent pad. If semi-solid or greasy material is
present, scrape it up. Wipe the area with a damp cloth. If the stain persists use a solution of
synthetic detergent or carpet shampoo.

Special Or Weekly Cleaning: At frequent intervals, the edges of the carpet require special
attention with a damp duster, a brush or a vacuum cleaner and the whole carpet at the ends
need a thorough vacuum. Clean. If the pile is very long, it needs to be racked afterward to
make it stand up.

Periodic Cleaning:
This involves deep cleaning of the carpet and one of the following methods may be used:

1. Shampooing:
When shampooing, the detergent solution is released from a tank on the rotary scrubbing
machine and the surface of the carpet is lightly scrubbed and then left to dry. Finally, the
loosened soiling and the detergent resident residue are pushed up by suction.

The following points should be observed:

The detergent used should be one that dills to a powder so that a sticky residue is not left on
the carpet.
Excess water should be avoided so that the backing of the carpet does not become too wet.
No metal or legs of the furniture should come in contact with the damp carpet.
Walking or replacement of furniture on the damp carpet should be avoided.
2. Hot Water Extraction Machine: Find more hospitality resources at hmhub

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 6th Sem | Accommodation Management | Solved Papers| 2012-13

These are expensive machines with no rotary action. Hot water and detergent are shot into
the carpet with high-pressure spray nozzles. The dirt is flushed to the surface and is picked
up by suction. It is inbuilt in the same machine. The advantage of this machine over the
rotary shampooing machine is that the drying time is cut to a minimum.

3. Deep Foam Extraction:

A cylindrical brush type machine lays down the moist foam, brushes it in and immediately
extracts the soil-laden foam with a built-in vacuum head located behind the power brush.

OR
Enumerate the steps taken by housekeeping
employees to prevent fire.
In case a fire breaks out, follow the guidelines given below:

Immediately switch on the nearest fire alarm.

If possible, attack the fire with suitable equipment, remembering to direct the extinguishers
at the base of the flames.
Do not attempt to fight a fire if there is any danger of personal risk.
Close windows & switch off all electrical appliances, including fans & lights.
Close the door to that affected area & report to your immediate supervisor for instructions.
Carry out instructions
Remain at the assembly point until instructed to do otherwise.
Do not use the lifts.

Q9. Define the following:

a.) Tint

In color theory, a tint is the mixture of a color with white, which increases lightness, and
a shade is the mixture of a color with black, which reduces lightness. Mixing a color with any
neutral color, including black and white, reduces the chroma, or colorfulness, while the hue
remains unchanged.

b.) Snag list

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A worksheet prepared on the basis of a physical inspection of the property, detailing areas

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 6th Sem | Accommodation Management | Solved Papers| 2012-13

and aspects to be renovated and giving details of the specifications and estimated costs of
such renovations.

c.) Swags

Swag is a draped section of fabric at the top of the window. This is usually accompanied by
short pieces of fabrics at sides to form cascades. They are suitable for formal window
treatment. They are suitable when the depth of the swag is about half of the drapery length.

d.) Refurbishing

Refurbishing involves everything in the room, i.e. curtains, carpets, furniture, etc. and
bathrooms completely gutted and renewed. Refurbishing always includes new curtains,
bedspreads, upholstery, etc. Full planning is to be made before refurbishing or refurbishing
an area. It is done in the slackest season.

e.) Greek Oblong

The ancient Greeks striving for beauty arrived at the point where they tried to achieve good
proportions in nearly everything they created. Among the rules that they evolved was the
oblong that they used as the basis of space divisions called ‘the golden oblong’ or the ‘Greek
oblong’. The Greek oblong measures two units on the short side and three on the long side.
Its proportions are considered more beautiful than a completely symmetrical shape like a
square. The Greek oblong has since been the recognized standard for space relationship
through much of Western Civilization.

Q10. Fill in the blanks:

Secondary color Is also known as binary colors.
A decorative heading made of frilled or pleated material is known as a Pinch pleat.
Marble and granite are examples of hard floors.
Dalhousies are windows provided with plantation-style shutters.
The process of restoring a property to its original design is known as restoration.
The principle of proportion is also known as the law of relationship.
The kind of lighting coming from sources such as ceiling features is known as Direct lighting.
Intensity Is the brightness or dullness of a colour.
Upholstery is the textiles used for furniture decor.
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