ConverterTec

Service GmbH

SERVICE PRODUCTS
& SOLUTIONS

1
Service GmbH
ConverterTec
Service GmbH

OUR HISTORY
SINCE 1969

COMPANY HISTORY
ConverterTec´s brand CONCYCLE® stands for excellent Today ConverterTec specializes in the field of power
quality in both in both technical expertise and service electronics in wind turbines and thus reliable supports
support. Our technology has made a significant the availability of decentralized and renewable energy
contribution to the success of wind turbines in the supply with its know-how to improve and secure the
megawatt class. operation of your assets for 20 years and beyond.

Founded in 1969 as SEG in Krefeld, Germany - grown We continuously invest in the development of Service
under Woodward for more than 10 years - ConverterTec Products and Solutions to secure the energy yield. Based
is a worldwide specialist for the conversion of on a state-of-the-art lean manufacturing site, a team
electrical energy. Since 1995, CONCYCLE® frequency of production experts with relevant know-how in
inverters have been used in variable-speed ship power electronics, ConverterTec Service GmbH also
applications, uninterruptable power supplies, solar offers Build-to-Print, Build-to-Spec and Service Solutions
inverters and windturbine applications. to a global customer base.

1969 1994 2002 2008 2020 Acquisition by

Foundation of 1000th Market Launch
2019 2021
SEG CONCYCLE NGx CSC4 Launch of
System
Upgrade Flexi|X and CSC|X
60th 70th 80th 90th 2000th 10th 20th

1974 2012
Aquisition
Power Plants Move to Kempen 1999 2006 of
2014 2022
Protecting Relais 1st Offshore Aquisition by Full Size New Focus on Technical Services
Rotating UPS Installation Woodward Converter Systems Optimization and Expansion of
Customer Support

[Link]
 24,500+ 6 MW+ ~270 /80
CONVERTER INSTALLED LARGEST SINGLE EMPLOYEES
GLOBALLY CONVERTER POWER

45 GW+ 237 47
INSTALLED POWER CUSTOMERS COUNTRIES W/
WORLDWIDE INSTALLATIONS

3
 SOLUTIONS TO SUPPORT
YOUR ASSETS

With a service life of over 20 years and similar invest-

ment obligations, you need a strong partner that offers
excellent service and support. ConverterTec is the part- CONTRACTS, TRAINING & TOOLS
ner you can rely on today, in 20 years and beyond. Select the appropriate elements from the ConverterTec
Service Contract portfolio that suits your needs best.
We offer a wide range of Service Products & Solutions to Depending on the required service intensity, we can
support you during the commissioning phase and offer guaranteed repair or response times, manage-
throughout the entire service life of your installed system, ment of spare parts inventory and provide recommen-
enabling you to operate your asset reliably without dations for future service.
disruption, cost-effectively and with maximized yields.
With the right training you will be able to carry out your
own maintenance work and troubleshooting. Modular
training courses to cover everything from basic techni-
SUPPORT cal information on power electronics, to commissio-
Availability is a key factor for the reliable energy ning and maintenance, up to extensive error analysis.
production, which is why ConverterTec´s experienced As trained technician you will receive access to our
technicians are available around the clock. Our service tools enabling information access and in-depth
experts offer technical support also during analysis.
(re)commissioning and maintenance of your system.

All requests and customer correspondence are

recorded in our unique service management PRODUCTS
system. This enables us to track detailed historical ConverterTec invests in product upgrades, retrofits
data of every converter system and allows for fast and appropriate obsolescence management in order
technical clarification and identification of possible to maintain high availability and ensure improvments.
solutions. Our primary focus is on the main components of the
converter systems. The ConverterTec Service team
We measure our success in the service organization develops aftermarket replacement parts with
based on customer satisfaction: While we will have in- extended availabilty and up-to-date technology to keep
depth discussions during annual handshake meetings, your converter system performing as new and extend
we are happy to include any ideas or concerns you may its operational life.
have at any time.

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 TECHNICAL SUPPORT

TECHNICAL SUPPORT MAINTENANCE

When a turbine fails it is important to get it running Ensure that the converter is always operating to its full
again as quickly as possible. It is of great value when potential by carrying out regular maintenance work on
you can rely on a professional and efficient service to your CONCYCLE® systems.
minimize downtime.

Our technical support line connects you with our In addition to our expert Field Service support to
highly qualified experts. Our technicians have a wealth troubleshoot and fix any problems to get your wind
of experience in the field and are on hand 24/7, turbine back online, we also offer a Health-Check
worldwide. program for your site in which our Field Technicians
check the status of the converters at all of your
Our service management database combines all turbines and provide a detailed report per turbine
relevant information, making it available at a glance – including recommended improvements, updates,
enabling rapid results. The remote diagnostic system functional expansion solutions and preventive
supplements the information you supply on the maintenance.
telephone or via email. Our global service-CRM
enables comprehensive analysis to ensure that all
processes and actions can be traced. Hence all of our
technicians can support your case while having an
overview of the entire service life of your converter
system.

Technical expertise, fast response times and

reliable technology are decisive factors for ensuring
that your system is back in operation as fast as
possible. You can rely on ConverterTec’s technical
support as we are here for you: Any time and anywhere.

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MAINTENANCE PORTFOLIO (RE)COMMISSIONING
Performance review ConverterTec Service engineers can support your on-
Inspection of the installed CONCYCLE® systems site teams during the (re)commissioning or
in terms of performance, and recommended actions dismantling phase. If required, we can carry out the
for further optimization. entire (re)commissioning or dismantling process for
you.
Safety package
Inspection of all safety relevant functions and recom- To ensure that everything runs smoothly during and
mendations for actions. af-ter the commissioning phase, we recommend our
initial spare part package – tailor-made to suit your
Performance improvement package project.
Performance improvements and extended functions
of CONCYCLE® systems using upgrades and retrofit SERVICE PERFORMANCE
kits. Lifecycle management engineering based on our We are a reliable partner and are able to support
practical experience. you throughout the entire lifecycle of your asset.
Our service performance on-site shows a first fix
Preventive maintenance rate of more than 99 percent and an average
Preventive maintenance of ConverterTec systems can response time of less than 2 hours for the technical
help you extend your converter’s useful life and to avoid remote support.
unplanned downtime at your installed asset.
We are continually improving our service
Emergency support performance and regularly incorporate your feedback
In the case of unexpected operating conditions, we can into our future service offerings. We always aim to
support you quickly and competently on site through ensure that your system reaches its full potential.
our international service centres.

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Service GmbH
 CSC UPGRADE (CSC3 TO CSC4)

UPGRADE TO CSC4

Customers upgrading the installed CSC3 controller to The Upgrade to CSC4 was developed for the remaining
the latest generation will benefit from state-of-the-art lifetime of the installed frequency converter and pro-
technology and ConverterTec´s decades of in-house vides new functions as added value. The new device is
development as one of the leading independent con- maintenance-free and works stably.
verter manufacturers.
In addition the end-customer receives easy access
The CSC4 control belongs to ConverterTec´s core via Level 1 password, enabling access to the system
competencies and has proven its outstanding reliabili- and basic information.
ty and robustness through its application in more
than 14,000 installed converter systems. Its
functionality has been continuously improved.

SERVICE IMPROVED REDUCED IMPROVED OPERATING

FRIENDLY TROUBLESHOOTING SERVICE COSTS CHARACTERISTICS
• Software installation and • Extended monitoring • Reduced system price • State-of-the-art control
upgrades can be carried functions • Reduces storage technology
out by your trained • Faster and more stable costs due to less • Higher operational
technicians remote access to the variants reliability proven in
• Prefabricated adapters for converter’s • Higher system stability more than 14,000
installation control and analysis unit • Downtime reduction systems worldwide
• Multi language tool • Improved trigger and by factor 10*
• All converter equipped event recorder supporting
with a CSC4 can be in-depth analytics * related to former
connected to ConverterTec CSC3 based systems
(CMS) condition
monitoring solution

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 9
Service GmbH
 CSC UPGRADE

MULTI-BRAND
SOLUTION CSC I X
YOUR REPLACEMENT PRODUCT FOR PROWIND CONVERTERS

WE SUPPORT THE LIFETIME EXTENSION OF THE AGED CONVERTER SYSTEMS.

THE CSC I X IS A NEW SOLUTION FOR INSTALLED GE/CONVERTEAM PROWIND SYSTEMS.
The CSC I X controller is based on the existing The CMS solution enables remote and in-depth condition
and proven CSC4 controller in more than 14,000 monitoring of the power converter´s conditions.
converter systems globally. New upgrade to the CSC I X is
suitable for the installed GE/Converteam ProWind systems Customers who choose CSC|X will have access to
- so called A10 control board. This product ConverterTec´s toolchain, which allows for accessing
has been extensively tested and validated and parameters and data and troubleshooting the converter
has been available to all interested customers system using software such as SystemTool and
for nearly two years. DataVisualizer.
All converter equipped with a CSC4 or CSC I X can These software tools significantly reduce downtime of wind
be optionally connected to ConverterTec’s CMS system.. turbines to a minimum.

SERVICE IMPROVED REDUCED IMPROVED OPERATING

FRIENDLY TROUBLESHOOTING SERVICE COSTS CHARACTERISTICS
• Software installation and • Extended monitoring • Reduced spare part costs • State-of-the-art control
upgrades can be carried functions through the use of current technology
out by your trained • Faster and more stable series components • Higher operational
technicians remote access to the • Higher system stability reliability proven in more
• Prefabricated adapters for converter’s control and • Replacement within 8 than 14,000 systems
installation analysis unit hours max. worldwide
• Multi language tool • Improved trigger and event
• All converter equipped recorder supporting in-
with a CSC I X can be depth analytics
connected to ConverterTec
condition monitoring
solution

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BEFORE AFTER

EXCHANGE WITHIN ONE WORKING DAY (8h)

Service GmbH
 SERVICE STACK –
ONE UNIVERSAL
SOLUTION

DISCOVER THE LATEST GENERATION OF IGBT TECHNOLOGY, FLEXIBILITY AND BENEFIT

FROM SIGNIFICANTLY IMPROVED PERFORMANCE AND SAVINGS.
This product provides you a retro it solution that can The service-friendly arrangement of the components
be used for RAC 3xx and ModSTACKTM variants installed and the accurate selection of long-term provision spare
in CONCYCLE® converter application. parts are only a few improvements that are based on
our long-lasting experience.
Numerous advantages, such as the use of only one repla-
cement type for different stack variants will reduce your This solution with FLEXi I X board enables reliable parallel
service costs and simplify the troubleshooting. operation of various stack technologies
(service stack together with legacy stack)
through closed-loop control and active asymmetry
compensation.
IN CONNECTION WITH THE SERVICE STACK, THE USE OF FLEXi|X BOARD OPENS UP THE POSSIBILITY OF USING
POWER STACKS FROM INFINEON and/or SEMIKRON IN THE CONVERTER SYSTEM AT THE SAME TIME

ONE IMPROVED REDUCED IMPROVED

SOLUTION FITS ALL TROUBLESHOOTING SERVICE COSTS PERFORMANCE
• Universal solution to • Operation status at a glance • Single Stack exchange in • State-of-the-art IGBT
service RAC 3xx and by LED indicator combination with Flexi|X technology
Mod STACK™ systems • Defined LED error codes • Reduced product price • ConverterTec IGBT
• Reduces storage costs to support troubleshooting • Reduced lifecycle cost by driver boards
by universal stack design without additional tools defined on-site exchange • Higher system stability
• Application specific • Sporadic errors are logged components • up to 1,500 € higher earning
communicacion boards per IGBT • Improved shelf life using per year*
• Optional Parallel Board ilm capacitors • Extended temperature range
for Master functionality • Improved turn-around due to optimized cooling
time for Repairs concept
• Symmetry Supervision

*Due to higher efficiency of approx. 1%-pt. and based on a 2.5MW system and a capacity factor of 0.4

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 Service GmbH

exemplaryview:
exemplary view: Service
Service Stack
Stack solution
solution with Flexi|X board
with FlexiIX board
 LOWER LCOE* AND
STORAGE COSTS FOR
EXISTING SYSTEMS
Levelized Costs Of Energy - measures lifetime costs divided by energy production
*L

CONDITION MONITORING – ONEACCESS

With increasing significance of renewable energy sup- A ny frequency converter equiped with a CSC4 or CSC|X
ply, utilities and grid operators are concerned about grid controller can connect to OneAccess in a simple
stability, load management and forecasting quality. More way. All relevant data could be stored centrally and saved
safety is required for operational planning. New condition automatically.
monitoring systems for power electronics of CONCYCLE®
converter systems can contribute to achieving this target. Data can be processed using statistical models, artificial
The aim of planners is to maintain a constant balance bet- intelligence, and an interactive user interface. Artificial
ween energy generation and consumption. With an availa- intelligence (AI) systems can identify damage patterns and
bility of around 98 %, e.g. wind turbines are already regar- provide recommendations for action. Early failure
ded as being very reliable, but considering the remaining 2 detection and quick intervention can significantly increase
% downtime, the role that power electronics play is stati- the energy yield based on past experiences.
stically relevant.

Causes range from component aging and overvoltage re- CONVERTERTEC ONEACCESS
sulting from lightning strikes up to grid instabilities. Re- OneAccess is ready for future enhancements to enable
venues decrease if e.g. wind turbines remain idle due to full Predictive Maintenance even beyond today’s metrics
malfunctions. Conventional power plants are often used for recognizing deviations. If you are interested in getting
to compensate, thus putting excess burden on the CO2 further detailed information do not hesitate to contact
budget. the ConverterTec Service team.

The fleet and condition monitoring of power electronics

developed by ConverterTec Service GmbH uses fault
management to significantly reduce the often long
process chains and unplanned downtimes. Installed
ConverterTec frequency converters convert variable-
speed energy from e.g. a wind turbine generator into grid-
compliant energy, while also protecting the turbine from
grid failures.

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Service GmbH
 CONTRACTS AND
SUPPORT

SERVICES & BENEFITS

HANDSHAKE MEETINGS PERFORMANCE REVIEW
• Optimizing economic viability and operation by • Optimized technical support by improved
reducing the probability of unexpected events system knowledge
• Optimized technical support and training • Recommendations for preventive replacement of
preparation due to expert knowledge of the individual components in order to reduce downtime
installed technology
• Dual optimization of partner’s service performance
SPARE PART MANAGEMENT
utilizing KPI analysis • You can reduce your initial material investment
• Improving the partner service strategy throughout • We take over the handling and storage costs for
the entire service life of the converter spare parts
• Early planning in terms of future demand for • Your inventory space is reduced
material and personnel • Avoiding parts becoming obsolete due to extended
• Regular systematic overview of your installed fleet storage periods
as well as any possible modifications and • Limited risk of defects through non-compliance to
recommendations storage requirements / conditions

ON-CALL TECHNICAL SUPPORT RESPONSE TIMES FOR CORRECTIVE MAINTENANCE

• Fast and accurate support by our technical support • Experienced ConverterTec service engineers travel
team“ – reducing possible downtime and service costs to your site to quickly resolve errors on site.
• Direct, precise and helpful instructions make it • Fast solutions for unplanned converter downtime
easier for you to repair any faults through our remote • ConverterTec experts have excellent first time
support fix rates
• Unlimited number and duration of phone calls
REPAIRING COMPONENTS
SOFTWARE ACCESS LEVEL • We do offer local repairs for a select group of high
• Ensuring that any errors are reliably fixed on-site or used items and can provide repair through our
by remote access European facilities for all repairable components
• You receive a clear picture of the converter’s • We do offer re-conditioned parts based on core
performance availability
• Allows error diagnostics by remote access
TOOLS & TRAINING
• Get access to tooling, enabling in-depth analysis
• With expert training you can perform the
maintenance independently, thereby reducing
downtimes and operational costs
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SERVICE PACKAGES
ConverterTec offers comprehensive service performan- Our service program includes guaranteed response times,
ce packages. You can select the basic variant ‘solid’ or the spare part management or longer support periods via our
premium variant ‘fast’, which offers even faster and more technical hotline – even around the clock if needed.
extensive service support.

Our offers include:

PORTFOLIO WITHOUT SOLID FAST

CONTRACT

Handshake
Meeting
– 1 x / year 2 x / year

On-call Access 16/7 including Access 24/7 including

Limited*
technical support public holidays** public holidays

Software Limited**** CSC4: levels 1 & 2 CSC3:

access levels access

– Is flexible in terms of planning but limited to once per con-

Performance review
verter during the contractual period (2 years)

– Definition and administration of a recommended

Spare part customer-specific spare parts list
management (ensuring
optimal availability) Optional: Selected parts can be dispatched within
–
24 hours from the ConverterTec warehouse*

Corrective maintenance Service engineer is ready to Service engineer is ready to

(excluding spare parts) Dependent upon availability travel within 3 working days travel within 24 hours

Guaranteed repair time for

– – ConverterTec components:
internal repair time of 20 days
Repair of components
Rapid Exchange Programme gives you the option of
– receiving spare parts quickly (used spare parts dispatched
within 24 hours)***

Introduction & raising Maintenance, commissioning,

Access to tools & training awareness basic troubleshooting

* limited to receiving orders and any technical questions relating to this

** during local and on-call times from 6:00am – 10:00pm
*** based on assigned spare parts list
**** CSC4 read only access, CSC3 no access
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Service GmbH
 TRAININGS
AND TOOLS

u Module 1: BASICS u Module 5: TROUBLESHOOTING

Components & installation of the converter ...is currently not offered...
Optimized adjustment with technical support through Please contact us if you require assistance with a
basic technical knowledge of the frequency converter. related matter.

u Module 2: SOFTWARE u Module 6: REFRESHER

Software usage & data analysis Refreshing modules 1 to 4
Structure, use and options for individual programs CONCYCLE® basics, functions of frequency conver-ter
Goal: independent troubleshooting. systems, software, commissioning, maintenance, smart
repair.
u Module 3: COMMISSIONING
Commissioning, fault repair & replacing components u Module 7: CUSTOMIZED COURSE
Independent commissioning of the system including Content tailor-made to suit you
practical troubleshooting & replacement components. You can define the theoretical and practical focus of the
training course for the frequency converter or related
u Module 4: MAINTENANCE areas. We are happy to advice you and help devise a
Independent maintenance tailor-made training package for your technicians.
Maintenance theory including maintenance manual
& maintenance protocol, practical implementation of u Module 8: UPGRADE TO CSC4
maintenance work. Controller upgrade
Specific Training to Upgrade an installed CSC3 control-
ler to the state-of-the-art CSC4.

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REGULARLY IMPROVE YOUR TEAM´S SKILLS Select the right level to meet your individual techni-
The new modular training program shares the knowled- cal trainings. Training courses take place either in the
ge of ConverterTec experts and allows you to perform ConverterTec Training Center, or alternatively in your
maintenance and servicing on complex converter sys- company or in field if possible.
tems competently and safely Courses are offered in German, English, Spanish or Tur-
Your benefits: kish language according to your requirements and what
suits you best.
• High first fix rate
• More flexibility This special program is exclusively available to Fast-
• Cost optimization and higher energy yield Contract customers only.

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Service GmbH
ConverterTec

Global Contact Information Aftermarket & Service

Germany USA

Location Krefelder Weg 47 Location 3518 Draft Horse Court

47906 Kempen Loveland, CO 80538
Contact person Holger Renkes Contact person Joe Boles
mail: [Link]@[Link] mail: [Link]@[Link]
call: +49 2152 145 770 call: +1 661 549 8887

Bulgaria Japan

Location ConverterTec Bulgaria EOOD Location WBG Marive West 19F, 2-6-1 Nakase,
234 Botevgradsko Shose, Office 15 Mihama-ku,Chiba-shi
1839 Sofia, Bulgaria Chiba 261-7119 Japan
Contact person Georgi Aleksandrov Contact person Kumi Kohno
mail: [Link]@[Link] mail: [Link]@[Link]
call: +359 884 024 625 call: +81 43 239 6100

Spain Brazil
Location Avda. Andalucia km 10300 Location Rua Sergio Fernandes Borges Soares,
PAE Neisa Sur – Edificio 7 – 1000 - Distrito Industrial,
Portal A – 1ª Planta, 28021 Madrid Campinas – São Paulo, 13054-709, Brazil

Pictures on pages 5,7,21,24 @ unsplash

Contact person Jose Maria Abrante Sergio Sidney
mail: [Link]@[Link] mail: [Link]@[Link]
call: +34 695 263 461 Contact person call: +55 19 3514-6262

All products and services described are subject to change at

any time without liability for mistakes or printing errors

Krefelder Weg 47 I D-47906 Kempen I Germany

Phone: +49 21 52 14 51 I Fax: +49 21 52 14 52 00 I [Link]