ClouCertified Practice Tests

Salesforce AI Specialist Practice Tests

Which of the following is a core feature of the Einstein Trust Layer that ensures data privacy?

A. Data Anonymization

B. Data Encryption

C. Role-Based Access Control

D. Multi-factor Authentication

Answer: B

Explanation:

Data Encryption is a core feature of the Einstein Trust Layer that ensures data privacy by converting

data into a secure format that cannot be easily read or accessed by unauthorized users. This protects

sensitive information both in transit and at rest.

2.

How does the Einstein Trust Layer ensure grounding of AI models?

A. By using only open-source data for training

B. By enforcing ethical guidelines in AI training

C. By connecting AI outputs to trusted data sources

D. By allowing users to override AI decisions

Answer: C

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Explanation:

The Einstein Trust Layer ensures grounding of AI models by connecting AI outputs to trusted data

sources. This technique helps to ensure that the AI's responses are based on reliable and accurate
data,

enhancing the relevance and correctness of the model's outputs.

3.

Which feature in the Einstein Trust Layer primarily addresses security concerns in AI model
deployment?

A. Auditing and Logging

B. Bias Mitigation

C. Data Purging

D. Secure Data Pipelines

Answer: D

Explanation:

Secure Data Pipelines address security concerns by ensuring that data is transmitted through secure

channels and protected from unauthorized access or breaches during the deployment of AI models.
This

feature safeguards the integrity and confidentiality of data used in AI processes.

4.

In a sales scenario, which generative AI feature in Einstein can be used to generate personalized
email

content for prospects?

A. Einstein Discovery

B. Einstein Write

C. Einstein Automate

D. Einstein GPT for Sales

Answer: D

Explanation:

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Einstein GPT for Sales is designed to generate personalized email content for prospects by leveraging

generative AI capabilities. This feature helps create tailored communication based on prospect data,

enhancing engagement and conversion rates.

When dealing with a high volume of customer service requests, which Einstein feature is most

appropriate for automating responses?

A. Einstein GPT for Service

B. Einstein Bots

C. Service Cloud Voice

D. Case Auto-Response

Answer: A

Explanation:

Einstein GPT for Service is best suited for automating responses to a high volume of customer
service

requests. It leverages generative AI to create accurate and contextually relevant responses,

efficiency and customer satisfaction.

Which business scenario is most appropriate for using a custom generative model in Salesforce?

A. When standard models do not meet specific industry requirements

B. When managing large volumes of customer data

C. When automating routine tasks

D. When conducting predictive analytics

Answer: A

Explanation:

A custom generative model is ideal when standard models cannot address the specific requirements
of

an industry or unique business scenarios. Custom models provide tailored solutions that better fit

specialized needs.

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What is the primary purpose of Model Builder in Salesforce?

A. To create and customize AI models for specific use cases

B. To deploy AI models on cloud infrastructure

C. To manage data storage and retrieval

D. To automate data cleansing processes

Answer: A

Explanation:

The primary purpose of Model Builder is to allow users to create and customize AI models for
specific

use cases. This functionality supports the development of solutions that are tailored to particular

business needs.

8.

When configuring a custom AI model in Salesforce, what is a key factor to consider?

A. The model's ability to integrate with existing Salesforce workflows

B. The cost of model deployment

C. The time required for training the model

D. The number of users who will interact with the model

Answer: A

Explanation:

A key factor to consider is the model's ability to integrate with existing Salesforce workflows.
Effective

integration ensures that the custom AI model complements and enhances current processes without

causing disruptions.

Which type of model would be most suitable for generating personalized customer experiences?

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A. Generative AI model

B. Predictive analytics model

C. Data mining model

D. Rule-based AI model

Answer: A

Explanation:

A generative AI model is most suitable for creating personalized customer experiences as it can

generate content or responses tailored to individual customer preferences and needs.

10.

What is the benefit of using a Bring Your Own Large Language Model (BYOLLM) in Salesforce?

A. It allows businesses to leverage proprietary AI models within Salesforce

B. It speeds up the AI model training process

C. It reduces the need for external data sources

D. It simplifies model deployment

Answer: A

Explanation:

The primary benefit of using a BYOLLM is that it allows businesses to integrate and leverage their

proprietary AI models within Salesforce, enabling the use of customized solutions that are aligned
with

their unique requirements.

11.

Which feature of the Einstein Trust Layer is designed to identify and reduce the risk of harmful or
toxic

outputs from generative AI?

A. Dynamic Grounding with Secure Data Retrieval

B. Prompt Defense

C. Toxicity Scoring

Answer: C

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Explanation:

Toxicity Scoring is designed to identify and reduce the risk of harmful or toxic outputs from
generative AI,

ensuring that the content generated is appropriate and safe.

12.

How does the Einstein Trust Layer help organizations comply with strict data privacy regulations?

A. By encrypting data during transmission

B. By allowing users to opt out of data sharing

C. By implementing a Zero-Data Retention Policy

Answer: C

Explanation:

The Einstein Trust Layer helps organizations comply with strict data privacy regulations by
implementing

a Zero-Data Retention Policy, which ensures that data is not stored longer than necessary and
complies

with privacy laws

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What is the primary role of Prompt Defense in the Einstein Trust Layer?

A. To monitor data for compliance with regulations

B. To prevent unintended AI-generated outputs

C. To dynamically update the AI model with new data

Answer: B

Explanation:

The primary role of Prompt Defense is to prevent unintended AI-generated outputs, helping to
ensure

that the content produced by AI models is appropriate and aligned with user expectations.

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How does Dynamic Grounding with Secure Data Retrieval enhance the accuracy of AI-generated

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outputs?

A. By updating AI outputs with real-time data

B. By reducing computational errors

C. By filtering out irrelevant data points

Answer: A

Explanation:

Dynamic Grounding with Secure Data Retrieval enhances accuracy by updating AI outputs with real-
time

data, ensuring that the information provided is current and relevant.

15

Which feature of the Einstein Trust Layer is critical for maintaining compliance with international
data

protection standards?

A. Global data redundancy

B. Multi-language support

C. Data localization and sovereignty controls

D. Cross-platform integration

Answer: C

Explanation:

Data localization and sovereignty controls are critical for maintaining compliance with international
data

protection standards by ensuring that data is stored and managed according to the regulations of
the

respective jurisdictions.

These questions cover a broad range of concepts related to the Einstein Trust Layer, including its

security, privacy, and data management features.

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In a scenario where a sales representative needs to quickly generate personalized email templates
for

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outreach, which Einstein for Sales feature would be most appropriate?

A. Einstein Email Insights

B. Einstein Opportunity Scoring

C. Einstein Email Drafting

D. Einstein Lead Scoring

Answer: C

Explanation:

Einstein Email Drafting helps sales representatives quickly generate personalized email templates,

improving the efficiency and effectiveness of their outreach.

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For a customer service scenario where a support agent requires suggestions for responses to
customer

queries, which Einstein for Service feature should be used?

A. Einstein Case Classification

B. Einstein Bots

C. Einstein Article Recommendations

D. Einstein Next Best Action

Answer: D

Explanation:

Einstein Next Best Action provides support agents with suggestions for the most appropriate
responses

to customer queries, helping them handle cases more effectively

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Which Einstein for Sales feature can automatically create follow-up tasks based on customer
interactions

and insights?

A. Einstein Activity Capture

B. Einstein Lead Scoring

C. Einstein Opportunity Insights

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D. Einstein Task Automation

Answer: D

Explanation:

Einstein Task Automation can automatically create follow-up tasks based on customer interactions
and

insights, streamlining the sales process.

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If a sales team wants to generate predictive insights about customer behavior and preferences,
which

Einstein for Sales feature would be suitable?

A. Einstein Lead Scoring

B. Einstein Analytics

C. Einstein Forecasting

D. Einstein Predictive Scoring

Answer: D

Explanation:

Einstein Predictive Scoring provides predictive insights into customer behavior and preferences,
helping

sales teams to better understand and engage with their customers.

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For a scenario where customer service needs to automate ticket creation from incoming emails,
which

Einstein for Service feature is most appropriate?

A. Einstein Bots

B. Einstein Case Classification

C. Einstein Email-to-Case

D. Einstein Knowledge Management

Answer: C

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Explanation:

Einstein Email-to-Case automates the creation of support tickets from incoming emails, improving

efficiency in handling customer service requests.

21.

Which Einstein for Sales feature helps identify the best times to contact leads based on historical

engagement data?

A. Einstein Activity Capture

B. Einstein Email Insights

C. Einstein Lead Scoring

D. Einstein Engagement Insights

Answer: D

Explanation:

Einstein Engagement Insights uses historical engagement data to suggest the best times to contact

leads, optimizing outreach efforts.

22.

In a scenario where customer service agents need to recommend relevant knowledge base articles,

which Einstein for Service feature would be helpful?

A. Einstein Case Classification

B. Einstein Article Recommendations

C. Einstein Next Best Action

D. Einstein Bots

Answer: B

Explanation:

Einstein Article Recommendations helps customer service agents by suggesting relevant knowledge

base articles, improving the accuracy and efficiency of responses.

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How does the LLM in Einstein Copilot utilize user interaction data to improve its actions?

A. By analyzing user feedback to refine action suggestions

B. By creating new user profiles based on interaction data

C. By increasing the number of available actions

D. By adjusting the CRM system’s security settings

Answer: A

Explanation:

The LLM uses user interaction data and feedback to refine its action suggestions, improving the

relevance and effectiveness of the actions over time.

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Which role is primarily responsible for defining the training data and parameters for a custom model
in

Model Builder?

A. System Administrator

B. Data Scientist

C. CRM User

D. Marketing Specialist

Answer: B

Explanation:

Data Scientists are primarily responsible for defining the training data and parameters for custom

models, as they have the expertise required to configure and optimize machine learning models.

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What should be the primary focus when configuring a custom model to ensure it effectively
addresses a

business problem?

A. The complexity of the model’s architecture

B. The volume of historical data available

C. The alignment of the model’s objectives with the business problem

D. The number of users interacting with the model

Answer: C

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Explanation:

The primary focus should be on aligning the model’s objectives with the specific business problem to

ensure that it provides relevant and actionable insights.

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