CLP-9001/9301

User’s Manual
 FCC COMPLIANCE STATEMENT
FOR AMERICAN USERS

This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely
to cause harmful interference in which case the user will be required to correct the interference
at his own expense.

COMPLIANCE STATEMENT
FOR EUROPEAN USERS

CE marking shows conformity to the following criteria and provisions:

Low Voltage Directive (73/23/EEC)/EN60950
EMC Directive (89/336/EEC)/EN55022, EN55024, EN61000-3-2
& EN61000-3-3

−i−
 EMI COMPLIANCE STATEMENT
FOR CANADIAN USERS

This Class A digital apparatus complies with Canadian ICES-003.

This equipment generates and uses radio frequency energy and if not installed and used
properly, that is, in strict accordance with the manufacturer's instructions, may cause
interference to radio and television reception. This digital apparatus does not exceed the Class A
limits for radio noise emissions from digital apparatus set out in the Radio Interference
Regulations of the Canadian Department of Communications. This equipment is designed to
provide reasonable protection against such interference in a residential installation. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment
does cause interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of
the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.

CAUTION: Use shielded cables to connect this device to computers.

Any changes or modifications not expressly approved by the grantee
of this device could void the user's authority to operate the
equipment.

ETAT DE CONFORMITE EMI A L'USAGE

DES UTILISATEURS CANADIENS

Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.

Cet équipment produit et utilise l'énergie à radiofréquences et s'il n'est pas installé et utilisé
correctment, c'esst à dire en accord strict avec les instructions du fabricant, il risque de
provoquer des intérferences avec la réception de la radio et de la télévision.

Le présent appareil numérique n'émet pas de bruite radioélectriques dépassant les limites
applicables aux appareils numériques de la classe A prescrites dans le Réglement sur le
brouillage radioélectrique édicté par le ministère des Communications du Canada.

Cet équipment est conçu pour fournir une protection satisfaisante contre de telles interférences
dans une installation résidentielle. Cependant, il n'y a pas de garantie contre les interférences
avec les réceptions radio ou télévison, provoquées par la mise en et hors circuit de l'équipment;
aussi, il est demandé a l'utilisateur d'essayer de corriger l'interférence par l'une ou plus des
mesures suivantes:
• Réorienter l'antenne de réception.
• Installer l'ordinateur autre part, par égard pour le récepteur.
• Brancher l'ordinateur dans une prise de courant différente de façon à ce que l'ordinateur et
le récepteur soient branchés sur des circuits différents.

− ii −
 Important Safety Instructions

1. Read all of these instructions and save them for later reference.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use
a damp cloth for cleaning.
4. Do not use this product near water.
5. Do not place this product on an unstable cart, stand or table. The product may fall, causing serious
damage to the product.
6. Slots and openings on the cabinet and the back or bottom are provided for ventilation.
To ensure reliable operation of the product and to protect it from overheating, do not block or cover
these openings. The openings should never be blocked by placing the product on a bed, sofa, rug
or other similar surface. This product should never be placed near or over a radiator or heat register.
This product should not be placed in a built-in installation unless proper ventilation is provided.
7. This product should be operated from the type of power source indicated on the marking label. If
you are not sure of the type of power available, consult your dealer or local power company.
8. This product is equipped with a three-pronged plug, a plug having a third (grounding) pin. This plug
will only fit into a grounding-type power outlet. This is a safety feature. If you are unable to insert the
plug into the outlet, contact your electrician to replace your obsolete outlet. Do not defeat the safety
purpose of the grounding-type plug.
9. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be
walked on.
10. If an extension cord is used with this product, make sure that the total of the ampere ratings on the
products plugged into the extension cord do not exceed the extension cord ampere rating. Also,
make sure that the total of all products plugged into the wall outlet does not exceed 15 amperes for
120V outlet and 7.5 amperes for 220−240V outlet.
11. Never push objects of any kind into this product through cabinet slots as they may touch dangerous
voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of
any kind on the product.
12. Except as explained elsewhere in this manual, don't attempt to service this product yourself.
Opening and removing those covers that are marked "Do Not Remove" may expose you to
dangerous voltage points or other risks. Refer all servicing on those compartments to service
personnel.
13. The mains plug on this equipment must be used to disconnect mains power. Please ensure that the
socket outlet is installed near the equipment and shall be easily accessible.
14. Unplug this product from the wall outlet and refer servicing to qualified service personnel under the
following conditions:
A. When the power cord or plug is damaged or frayed.
B. If liquid has been spilled into the product.
C. If the product has been exposed to rain or water.
D. If the product does not operate normally when the operating instructions are followed. Adjust
only those controls that are covered by the operating instructions since improper adjustment
of other controls may result in damage and will often require extensive work by a qualified
technician to restore the product to normal operation.
E. If the product has been dropped or the cabinet has been damaged.
F. If the product exhibits a distinct change in performance, indicating a need for service.

− iii −
 Notice
1. Before use, be sure to read this manual. And keep it handy for reference
when needed.

2. The contents of this manual may change without prior notice.

3. Reproduction, transfer, or transmission of the contents of this manual

without prior consent is strictly prohibited.
4. We are not liable for any damage resulting from the use of the information
contained herein, regardless of errors, omissions, or misprints.
5. We are not liable for any problems resulting from the use of optional
products and consumable supplies other than the designated products
contained herein.

6. Do not handle, disassemble or repair the parts other than those specified in
this manual.

7. We are not liable for any damage caused by user's erroneous use of the
printer and inadequate environment.

8. Data residing in the printer is temporary. Therefore, all data will be lost if
power is lost. We are not liable for any damage or loss of profits caused by
data loss due to failures, repairs, inspections, etc.
9. Please contact us if there are any mistakes or ambiguities within this
manual.

10. If there are missing or incorrectly collated pages in this manual, contact us
to obtain a new manual.

Trademark Acknowledgement
Contains UFST from Agfa Monotype Corporation
∗ Trademarks or registered trademarks of other companies and products are
included in this manual.

− iv −
Introduction
Thank you for purchasing a new Citizen CLP series label printer.
This manual is designed to help you quickly understand the basic operations of this
printer.

Design features
This printer is designed to accurately print bar codes and various character fonts on
media such as tags and labels at high speeds. Both direct thermal and thermal
transfer printing is possible.

• Excellent print quality at speed

This printer easily creates the crisp bar codes and clear fonts required for today’s
vast range of labeling applications at a speed to match the performance of modern
time-critical installations.

• Simple control panel

Printing operations such as printer setup, print position and interface configuration
can be performed with the six keys on the control panel. Even an untrained operator
can easily operate this printer by following the instructions on the LCD control panel.

• Easy maintenance
The simple construction of the printer and unobstructed view of the paper path make
daily maintenance, paper and ribbon replacement, and troubleshooting quite easy
and fast.

• Interfacing to a computer
The printer is equipped with the RS-232C serial (max. 115.2Kbps) and parallel
interfaces as standard. Other interfaces such as USB, IEEE1284ECP, and Ethernet
are also available as options. Using standard applications or dedicated software, bar
codes and labels can easily be created and printed.

• Great versatility from many options

As well as the interface options, other accessories such as auto-cutter and peeler
with rewinder are available to meet a diverse range of applications.

−v−
Table of Contents
FCC Compliance Statement for American Users ..............................i
Compliance Statement for European Users ......................................i
EMI Compliance Statement for Canadian Users...............................ii
Important Safety Instructions .............................................................iii
Notice.................................................................................................iv
Trademark Acknowledgement ...........................................................iv
Introduction ........................................................................................v
Design features..................................................................................v
Table of Contents ...............................................................................vi

Chapter 1 Unpacking .....................................................................1

1.1 Checking items inside the accessory box...............................2

Chapter 2 Safety Precautions.......................................................3

Safety signs.............................................................................3
Installation precautions ...........................................................8

Chapter 3 Names and Functions of Printer Parts.......................9

3.1 Printer main body ....................................................................9
3.2 Control panel ...........................................................................12

Chapter 4 Media (Paper) and Ribbon...........................................15

4.1 Types of media ........................................................................15
4.2 Paper size ...............................................................................18
4.3 Loading the paper ...................................................................19
4.4 Loading the ribbon ..................................................................24
4.5 Printhead pressure adjustments .............................................27
4.6 Paper sensor adjustments ......................................................28

Chapter 5 Power ON and Using the Control Panel ....................29

5.1 Connecting to a power outlet ..................................................29
5.2 Turning the printer ON.............................................................30
5.3 Ready Mode and Menu Mode.................................................31
5.4 Navigating the Menu System ..................................................32
5.5 Changing Menu Values ...........................................................33
5.6 Permanently Saving Printer Settings ......................................34
5.7 Producing a Test or Configuration Print ..................................35
5.8 Turning the printer OFF...........................................................36

− vi −
Chapter 6 Configuring Your Printer Using the Menus ...............37
6.1 The Group Menu .....................................................................37
6.2 Page Setup Menu ...................................................................38
6.3 System Setup Menu................................................................39
6.4 After Print Menu ......................................................................41
6.5 Interface Setup Menu..............................................................42
6.6 Permanently Saving Settings Menu........................................43
6.7 Test Mode Menu......................................................................43
6.8 Menu Mode Description ..........................................................44

Chapter 7 Troubleshooting ...........................................................49

7.1 Items to check in case of trouble ............................................49
7.2 Error messages and corrective actions ..................................51

Chapter 8 Maintenance .................................................................53

8.1 Printer care..............................................................................53
8.2 Cleaning method .....................................................................54

Chapter 9 Specifications...............................................................55
9.1 General specifications.............................................................55
9.2 Interfaces.................................................................................56
9.3 Printable area ..........................................................................59
9.4 Adjustable sensor....................................................................60
9.5 Auto-cutter (optional)...............................................................61
9.6 Peeler (optional)......................................................................62
9.7 Environmental requirements ...................................................62

− vii −
− viii −
 Chapter 1 Unpacking

Chapter 1
Unpacking

First open the carton and take out the accessory box and the printer front cover, then lift the
printer main body out of the carton, holding the bottom of the printer firmly.
Also keep the carton and packing materials as the printer must be packed properly with the
carton and packing materials for future shipment.

Accessory box Printer main body

Rear foam damper

Printer front cover

Front foam damper

Carton

CAUTION
• When taking the printer out of the carton, prepare ample space to set the printer down.
To ensure safety, no fewer than two persons should lift the printer main body at this time.
• Do not hold the foam (polystyrene) dampers when lifting the printer main body.

−1−
Chapter 1 Unpacking

1.1 Checking items inside the accessory box

First, you should check that all of the following items are inside the accessory box. If any are
missing, please contact your supplier.

• Power cord 1 piece

• Paper core adaptor (3-inch) 2 pieces
• Ribbon core 1 piece
• Paper holder 1 piece
• Label paper 1 piece
• Ribbon bobbins 2 pieces
• Ribbon 1 piece
• Thermal head cleaner 1 piece
• User's manual 1 copy

Accessory box User’s manual

Power cord

Paper core adaptor (two)

(3-inch)

Paper holder
Label paper

Ribbon bobbins (two)

Ribbon core

Ribbon
Thermal head
cleaner

CAUTION
The specifications of the power cord may vary, depending on the rules of the destination.

−2−
 Chapter 2 Safety Precautions

Chapter 2
Safety Precautions

This chapter describes safety precautions when using the printer. Please read and understand the
precautions in this chapter before using the printer.

Safety signs
The various safety signs included in this manual and pasted on the printer are intended to inform
you of the correct and safe handling of this printer and protect against personal injury and
property damage. Please familiarize yourselves with the following safety signs and their
meanings.

Indicates a situation which, if not observed and handled

WARNING properly, could result in death or serious injury.

Indicates a situation which, if not observed and handled

CAUTION properly, could result in personal injury or property
damage.

Examples

Symbol ∆: Attention! The actual warning is portrayed in the drawing (for example, the
sign on the left calls attention to electrical shock).

Symbol : Operation prohibited. The prohibited operation is portrayed in the

drawing (for example, the sign on the left indicates that disassembling is prohibited).

Symbol ●: Operation required. The required operation is portrayed in the drawing

(for example, the sign on the left indicates that the plug must be removed from the
outlet).

−3−
Chapter 2 Safety Precautions

WARNING

Avoid unsafe places

Avoid unsafe places such as the top of a shaky desk, an uneven
surface or any area subject to vibration. Failure to observe this
precaution may cause the printer to fall or turn over, resulting in injury.

Dot not put water-filled containers nearby

Do not put containers filled with water or chemical liquids such as
vases and cups near the printer. If a liquid spills or enters the printer,
turn off the power switch immediately, remove the plug of the power
cord from the outlet, and contact our service personnel. Continued use
without corrective action may result in fire or electrical shock.

Do not allow any foreign matter to enter

Do not allow any metallic objects or flammable material to enter or fall
into the printer through the openings (such as the cable port). If foreign
matter enters, turn off the power switch immediately, remove the plug
of the power cord from the outlet, and contact our service personnel.
Continued use without corrective action may result in fire or electrical
shock.

Do not use an improper power voltage

Do not use a power voltage other than the specified in the rating label
on the rear of the printer. Failure to observe this precaution may result
in fire or electrical shock.

Connect the ground wire

Make sure that the ground wire to the printer is properly connected to
the earth. Failure to do so may result in electrical shock.

−4−
 Chapter 2 Safety Precautions

Power cord
Do not damage, break or modify the power cord. Putting heavy objects
on the power cord or heating or pulling it may cause damages, leading
to fire and electrical shock.

If the power cord is damaged (e.g., the core is exposed or the wire
broken), contact our service personnel. Continued use without
corrective action may result in fire or electrical shock.

When using, do not bend, twist, or pull the power cord. Failure to
observe this precaution may result in fire or electrical shock.

If the printer is dropped or damaged

If you accidentally drop or damage the printer, turn off the power switch
immediately, remove the plug of the power cord from the outlet, and
contact our service personnel. Continued use without corrective action
may result in fire or electrical shock.

Avoid using the printer in abnormal conditions

Do not use the printer in abnormal conditions, for example if an
unpleasant smell or smoke is emitted. If you notice an abnormal
condition, turn off the power switch immediately, remove the plug of the
power cord from the outlet, and contact our service personnel. Failure
to observe this precaution may result in fire or electrical shock. To
avoid serious danger, never try to carry out repairs by yourself.

Do not disassemble
Do not disassemble or modify the printer. Failure to observe this
precaution may result in fire or electrical shock. For checking,
adjusting, or repairing parts inside the printer, contact our service
personnel.

Cutter (optional)
To avoid injury, never allow your hands or any foreign matter to enter
the cutter section.

Thermal head cleaner

The thermal head cleaner is inflammable. Never heat it or throw it
into the fire, and keep it away from children.

−5−
Chapter 2 Safety Precautions

CAUTION

Avoid high-humidity areas

Do not put the printer in areas with high-humidity or heavy
condensation. If moisture has condensed on the printer, turn off the
power switch immediately and leave the printer for a while until the
moisture dries up. Using the printer when damp may result in electrical
shock.

Carrying
Before carrying the printer, be sure to remove the plug from the outlet
and the connecting cable to the outer equipment. If left connected, the
power cord and connecting cable may be damaged, leading to fire and
electrical shock.

Do not transport the printer while loaded with paper or ribbon. If paper
is loaded, it may drop out, leading to injury or internal damage to the
printer.

When placing the printer on a floor or desk, be careful not to catch your
fingers and hands under the feet of the printer.

Power
Never operate the power switch or insert/remove the power or data
cord with wet fingers. Failure to observe this precaution may result in
electrical shock.

Power cord
Do not put a heater near the power cord. A nearby heater can melt the
power cord casing, resulting in fire or electrical shock.

When removing the plug of the power cord from the outlet, be sure to
grip the plug, not the cord, when pulling it out. Pulling the cord may
expose the core or break the wire, leading to fire or electrical shock.

−6−
 Chapter 2 Safety Precautions

Opening/closing the right side cover

When opening/closing the right side cover, be careful not to catch your
fingers between the cover and chassis.

When opening, open the cover all the way until it stops at the hinges,
and then release your hand.

When closing, close the cover fully and then release your hand.

Printhead
The printhead remains at a high temperature immediately after printing.
Therefore, be careful to avoid contact with the printhead when
replacing the ribbon or paper or cleaning the printer immediately after
printing. Failure to observe this precaution may result in burning.

The edge of the printhead can injure your bare hands and the
printhead itself can give you an electrical shock. To replace the
printhead, contact our service personnel. Never try replacement by
yourself.

Loading the paper and ribbon

When loading the paper and ribbon, be careful not to catch your fingers
in the mechanism.

No use for long periods

When the printer is not used for long periods, the plug of the power
cord should be removed from the outlet to ensure safety.

Printer care and cleaning

Whilst performing maintenance and cleaning, the plug of the power
cord should be removed from the outlet to ensure safety.
Do not use benzine, thinner, alcohol, etc. to wipe the dirt off the printer.
Failure to do so may cause discoloration or deformation. If the dirt is
too large, soak a cloth in a thin neutral detergent and squeeze out and
wipe with it, and finally wipe with a dry, soft cloth.

−7−
Chapter 2 Safety Precautions

Installation precautions
After reading and understanding the safety signs, install the printer, observing the following
precautions:

Avoid dust
Dust can stop the printer from cleanly printing a document. It can also
cause breakdowns and shorten the printer life.

Install away from high power-consuming equipment

such as compressors and generators
High power-consuming equipment such as compressors or generators
can cause power voltage drops or generate power noises, resulting in
printer malfunction or breakdown. Therefore, be sure to keep the
printer away from this kind of equipment.

Avoid direct sunlight

This printer includes optical sensors that may malfunction if exposed to
direct sunlight. When printing, close the cover firmly.

−8−
 Chapter 3 Names and Functions of Printer Parts

Chapter 3
Names and Functions of Printer Parts

This chapter describes the names and functions of each part of the printer.

3.1 Printer main body

1 Opening/closing and detachment of the front cover
To open the front cover, catch hold of the right edge of the front cover with your fingers and open it in
the direction as shown with arrow. To close the front cover, return the right edge of the front cover to
the original position and push it lightly and the magnet on the lower right corner will hold the front
cover and the printer main body frame firmly. To remove the front cover, first open it fully then
vertically lift up the hinged left side of the cover.

2 Opening/closing of the right side cover

The right side cover (viewed from the front) is opened while holding the lower curved grip of the cover.
The cover should be opened all the way until it stops at the hinges. To close the cover, close it fully
while holding the grip of the cover and release your hand.

3 Grip to open/close the right side cover

1
(For numbers in the figure, see on
the next page.)

−9−
Chapter 3 Names and Functions of Printer Parts

1 Front cover
2 Right side cover
3 Control panel
4 Printhead lever
5 Printhead
6 Printhead pressure knob
7 Platen
8
8 Right side cover grip
11
9 Paper guide roller
2
10 Paper guide roller release lever
11 Paper sensors
12 Paper sensor adjust-knob R

13 Paper guide (rotation and

horizontal movement) T

16
14 Paper roll shaft
6
15 Cushion roller
14
16 Ribbon bobbin holders 15
17 Paper holder
18 Printhead pressure gauge

17

3 13
10
A 12
18 4
5
7 9
B

10

CAUTION
Do not touch the printhead set screw A and platen set screw B.

− 10 −
 Chapter 3 Names and Functions of Printer Parts

Rear and side covers 25 26

23
19 Media viewing window
20 AC main power input port
21 Power switch
22 Parallel interface connector
(or optional IEEE1284ECP or Ethernet 22
interface connector)
23 RS-232C serial interface connector
21
24 (not used)
25 Optional USB interface slot plate
20
26 (not used)

19

24

− 11 −
Chapter 3 Names and Functions of Printer Parts

3.2 Control panel

The control panel consists of an LCD displaying two lines of eight characters, two LEDs and six
control keys. Two functions are assigned to each key except the MODE key.

CLP-9001
POWER READY

MODE REPEAT

UP

STOP FEED

MENU DOWN

FUNCTION PAUSE

EXIT SELECT

Indications

LCD (Display)
Shows the current printer status by a message on the display.

POWER LED
Lights up when the printer power is turned on.

READY LED
• Lights up when the printer is placed into the print ready state. When the PAUSE key is pressed, the
READY LED goes out and shows “Pause” on the LCD (Display). By pressing the PAUSE key again,
the READY LED lights up.
• The printer is in Ready mode after the power-on sequence has finished.
• The Ready mode is selected using the MODE key.

− 12 −
 Chapter 3 Names and Functions of Printer Parts

Control keys
On the control panel legend, in Ready mode, the text written ABOVE each key shows the key’s function.
In Menu mode, the text written BELOW each key shows the key’s function.

MODE key
When the MODE key is pressed, the printer is placed into the Ready mode. When the MODE key is
pressed again, the printer is placed into the Menu mode. Each time the MODE key is pressed, the printer
toggles between the Ready mode and Menu mode. (See P31)

 Key functions in the Ready mode

STOP key
• Shows “JobClear” on the LCD (Display) if data is stored in print buffer.
• Completes printing midway through the print job or data processing and shows “JobClear Yes/No”
on the LCD (Display).
• Pressing STOP again changes the selection of “Yes/No” under the display of “Job Clear”.

FEED key
• Feeds one sheet of paper when this key is pressed after TOF (top-of-form) positioning has been
performed.
• Performs TOF (top-of-form) positioning if the printer is part way through a label or page.
Note: Sometimes the paper may be set at irregular position when it is being loaded or
the power to the printer is turned on. If this occurs, press the FEED key to
advance the paper to the top of the next label or page.

PAUSE key
• Completes current page printing midway through the print job and places the printer into paused
status. To resume printing, press the PAUSE key again.
• Places the printer into paused state if it is waiting to receive data from the host computer.

FUNCTION key
This is a reserved key; no operation is performed.

REPEAT key
• Reprints one job of the last printed label each time this key is pressed if the last print data is stored
in print buffer and is not printed yet.
• Performs no operation if no print data is stored in print buffer or printer is in printing state.

− 13 −
Chapter 3 Names and Functions of Printer Parts

MODE key
Printer enters the Menu mode, and the ‘∗ Page Setup’ menu is shown on the LCD (Display). (See P31)

 Key functions in the Menu mode

MENU key
Selects the next Group Menu or Menu Item. (See P31 − 33)

UP key
• Selects the next Group Menu or Menu Item. (See P31 − 33)
• Selects the next Value of the Menu Item. (See P31 − 33)

DOWN key
• Selects the previous Group Menu or Menu Item. (See P31 − 33)
• Selects the previous Value of the Menu Item. (See P31 − 33)

SELECT key
• Enters the Menu Item from the Group Menu. (See P31 − 33)
• Enters or exits the Value from the Menu Item. (See P31 − 33)
• Executes current setting of the Value, for example, “Printing Sample” in Test mode.
(See P35)

EXIT key
Return to the Menu Item or Group Menu. (See P31 − 33)

MODE key
Return to the Ready mode and the ‘READY’ is shown on the LCD (Display). (See P31, 32)

− 14 −
 Chapter 4 Media (Paper) and Ribbon

− 15 −
 Chapter 4 Media (Paper) and Ribbon

Chapter 4
Media (Paper) and Ribbon

This chapter describes all of the types of media available for this printer and how to load the
media and ribbon. Unless otherwise specified, the term ‘media,’ ‘paper,’ ‘page,’ ‘labels’ or ‘tags’ is
referring to any media that is being printed using the printer.

4.1 Types of media

We recommend that you should use a genuine Citizen paper or its equivalent.
Types of media available for this printer:
• Center-punched hole tag • Labels with inter-label gap
• Black mark tag • Black mark label
• Corner-with-a-radius cut tag

Tag
Media without adhesive material on the back are referred to as tags, which are often used by
cutting pieces with an optional cutter. The holes are usually arranged on the cut-off line.

− 15 −
Chapter 4 Media (Paper) and Ribbon

♦ Center-punched hole tag

Holes (2.5mm diameter) are perforated lengthwise along the central line of the tag.

♦ Black mark tag

Black marks are printed on the back of the tag at the center or on the right side in the direction of
feed.

♦ Corner-with-a-radius cut tag

The cuts on the edge of this tag are deeper than the cuts on center-hole tag.

− 16 −
 Chapter 4 Media (Paper) and Ribbon

Label
Media with adhesive material on the back are referred to as labels. Labels are peeled off the liner
piece by piece and stuck to a product or item.

♦ Labels with inter-label gap

There are gaps between labels.

♦ Black mark label

Black marks are printed on the back of the label line on the central line or right side in the direction
of feed.

− 17 −
Chapter 4 Media (Paper) and Ribbon

4.2 Paper size

Minimum value mm (in) Maximum value mm (in)

A Label width 19 (0.748) 115.00 (4.53)
B Liner width 19 (0.748) 115.00 (4.53)
C Label left edge position 0 2.5 (0.10)
D Label paper gap length 2 (0.079) 1016 (40)
E Label length 6.5 (0.256)* 1016 (40)
F Label pitch 6.5 (0.256) 1016 (40)
G Liner thickness 0.06 (0.0025) 0.089 (0.0035)
H Paper total thickness 0.14 (0.0055) 0.25 (0.01)
I Notch right end position 3.75 (0.148) 11 (0.43)
J Notch left end position 0 55.6 (2.19)
K Notch length 2 (0.079) 17.8 (0.70)
L Black mark right end position 12.7 (0.5) 115 (4.53)
M Black mark length 6 (0.236) 51.5 (2.02)
N Black mark width 3 (0.118) 17.8 (0.70)

Note • If paper has both label paper gap and black mark, use the paper gap sensor.
• For fanfold, use the paper gap sensor.
• * In Peel Off Mode, this value is 25.4mm (1in).

Paper size Label Continuous paper

Notch detection Black mark detection

Label
Printable
area

Label
Black-mark (back)
OD value: 1.5 or
more
Ink containing
Label carbon

Use of paper gap sensor Use of paper gap sensor Use of black mark sensor

Direction of paper feed

Printable area

2.5mm W
Default print width W: 104.0mm for CLP-9301
Left side 101.8mm for CLP-9001
margin 115.0mm
Max. media width

− 18 −
 Chapter 4 Media (Paper) and Ribbon

4.3 Loading the paper

The out-wound roll of paper is the standard, although inward-wound media can also be used. See Page
23 for details.
The paper core diameters for the roll of paper are 1, 3, or 4 inches. The standard core sizes are 1 and 3
inches. When using the paper with a paper core diameter of 3 inches, first insert the adaptor provided as
an accessory into the paper core, slide it to the center of the paper core (the center of the paper width),
and then set the paper on the paper roll shaft as shown below. When using the paper with a paper core
diameter of 4 inches, the 4-inch adaptor (optional) is needed, so contact your supplier.

Outward-wound

1. Open the front cover by holding the right-bottom corner of the cover.

2. Open the right side cover (viewed from the front), holding the curved grip on the lower right. The
cover should be opened all the way until it stops at the hinges.

CAUTION
Do not release the cover midway. Premature release may cause the cover to slam shut,
risking injury.

− 19 −
Chapter 4 Media (Paper) and Ribbon

3. Move the blue printhead lever towards the back of the printer to lift the printhead block. Push the
blue paper guide roller release lever to lift the paper guide roller, and lower the paper guide.

Paper guide

Paper guide roller release lever

Printhead lever

4. Turn the blue paper holder knob counterclockwise, and remove the paper holder from the shaft.

− 20 −
 Chapter 4 Media (Paper) and Ribbon

5. To load the roll of paper, first insert the paper core adaptors (3-inch) into the paper core (see
SUGGESTION below), where they must be positioned properly, and put those onto the paper roll
shaft, pushing the roll of paper to the deepest side, then attach the paper holder to the paper roll
shaft. At this time, be careful about the direction of the plate  the shorter side should face down
when the printer is the standard model, and up when the printer is equipped with the peeler option.

Paper core adaptor

Paper holder

Knob

Paper roll shaft (Shorter side)

Paper core

SUGGESTION
• When the paper width is greater than 38 mm (1.5 in), use two pieces of paper core adaptor.
• You may not need the ‘paper core adapter’ when the printer is used with outward-wound media.
A better paper path may be achieved by hanging the 3- or 4-inch internal diameter roll of paper
directly onto the paper roll shaft. However, caution should be exercised to ensure the media
doesn’t foul the optional peeler/rewinder spool, if fitted.

6. Pull the free end of the roll of paper through the mechanism as shown below. The paper path can
be seen clearly when viewed from the side of the printer, passing below the open paper guide roller
and open printhead.

− 21 −
Chapter 4 Media (Paper) and Ribbon

7. Let the edge of the roll of paper nearer to the control panel butt against the fan-shaped metal paper
guide (on the deepest side) and turn the paper holder knob clockwise to lock the paper holder.

Paper holder knob

8. Slide the blue paper guide to the edge of the roll of paper in the direction of feed and turn it
upwards.

Paper guide
Edge of the roll of paper

9. Slightly pulling the paper toward you, move the blue printhead lever towards the front of the printer
to lower and lock the printhead block in place.

− 22 −
 Chapter 4 Media (Paper) and Ribbon

10. Close the right side cover and the front cover.
Loading the paper is now completed.

CAUTION
When the inward-wound roll of paper is used, first put the roll of paper onto the paper roll shaft
so that it can be wound clockwise as shown blow, then pull the end of the roll of paper through
the printer as before.

Inward-wound

CAUTION
The maximum outer diameter of the inward-wound roll of paper is 250 mm (9.84 in).
The maximum outer diameter of the outward-wound roll of paper is 203 mm (8 in).

− 23 −
Chapter 4 Media (Paper) and Ribbon

4.4 Loading the ribbon

We recommend that you should use a genuine Citizen ribbon or its equivalent.

The ribbon (with paper core) is loaded into the printer using the two ribbon bobbins supplied. The ribbon
passes from the source ribbon core (unused) to the destination core of used ribbon.

1. Open the front cover by pulling the right hand side of the cover towards you.

2. Open the right side cover (viewed from the front), holding the curved grip on the lower right of the
cover. The cover should be opened all the way until it stops at the hinges.

CAUTION
Do not release the cover midway. Premature release may cause the cover to slam shut, leading
to injury.

3. Turn the blue printhead lever clockwise to lift the printhead block. At this time, the paper guide roller
should be kept closed.

The ribbon now can be loaded.

− 24 −
 Chapter 4 Media (Paper) and Ribbon

4. Insert the bobbins into the source ribbon and destination paper cores respectively.

5. Fit the destination paper core with the bobbin on the left side ribbon shaft holder and click into
position.

6. Feed the ribbon bobbin a certain length and set it on the right side ribbon shaft holder and click into
position.

7. Pass the ribbon through the lower side of the printhead block onto the destination ribbon core. At this
time, the end of the ribbon is stuck to the destination ribbon core using the adhesive leader supplied
with our genuine consumables. Alternatively, clear adhesive tape may be used. Remove any slack in
the ribbon by winding the destination ribbon core clockwise.

Adhesive leader (or clear adhesive tape)

8. Turn the blue printhead lever counterclockwise to lock the printhead block.

− 25 −
Chapter 4 Media (Paper) and Ribbon

9. Close the right side cover and then close the front cover, allowing the magnetic catch to firmly hold
the front cover.

The ribbon is now loaded.

NOTE
The following procedure may help you load the ribbon more easily. First insert the bobbins into the
source and destination ribbon cores, affix the adhesive tape at the end of the ribbon and then wind
the ribbon around the bobbin until the tape is hidden. Finally, set the ribbon by passing it through the
lower side of the printhead block.

CAUTION
Be sure to wind the ribbon sufficiently over the adhesive leader (or clear adhesive tape) being
fastened to the end of the ribbon before closing the right side cover.

− 26 −
 Chapter 4 Media (Paper) and Ribbon

4.5 Printhead pressure adjustments

The paper width for this printer is 19-115 mm (0.75-4.53 in). When a narrow width of paper or thick media
is used, the printhead pressure across the print area is not even so poor print quality etc may occur.

Before making adjustments, the paper must be loaded and the printhead block be lowered and locked.
If the ribbon is loaded, the front bobbin should be removed and laid down in front of the printer.

When using paper with a width of 115 mm (4.53 in) the standard printhead pressure position is about 1
mm (0.039 in) above the bottom of the gauge pointed out by the printhead pressure pointer. When
narrow-width paper is used, reduce the printhead pressure on the no paper section by turning the
printhead pressure knob counterclockwise. When making printhead pressure adjustments, check the
paper width, paper thickness, and presence/absence of a ribbon.

Printhead pressure knob*

Printhead pressure gauge

* To increase printhead pressure, turn printhead pressure knob clockwise.

To decrease printhead pressure, turn printhead pressure knob counterclockwise.

− 27 −
Chapter 4 Media (Paper) and Ribbon

4.6 Paper sensor adjustments

Using the paper sensor adjust-knob, adjustments to the paper sensor can be made to suit the kind of
media that is being used.

Before making adjustments, the paper must be loaded and the pinch roller be lowered. The two holes in
the sensor arm correspond to the two different sensor positions, i.e., a hole ‘R’ for the reflective sensor
and a hole ‘T’ for the transparent sensor.

When using black mark tag or label paper, align the R hole with the black mark. When using
corner-with-a-radius cut tag or gap label paper, align the T hole with the cut or gap. The paper sensors
are moved away from you by turning the paper sensor adjust-knob (white) counterclockwise and towards
you by turning the paper sensor adjust-knob clockwise.

Paper sensor adjust-knob

− 28 −
 Chapter 5 Power ON And Using The Control Panel

Chapter 5
Power ON and Using the Control Panel

After loading the paper and ribbon, connect the power cord and turn your printer on.

5.1 Connecting to a power outlet

First plug the power cord into the AC power input on the back of the printer, then plug the other end of the
power cord into the AC power outlet.

CAUTION
The specifications of the power cord may vary, depending on the rules of the destination.

− 29 −
Chapter 5 Power ON And Using The Control Panel

5.2 Turning the printer ON

Turn ON the power switch.
• Press “|” for ON.
• Press “O” to turn off the printer.

Once the power is turned ON, the following initial messages are displayed on the screen for
about three seconds.

Power ON

Firmware version is
displayed

Disconnected or damaged
The printer tests the
printhead element position is
printhead for damage
displayed in mm or inches

Pressing any key other

than continues
Date and time are to the next step
displayed (if clock
module is installed)

− 30 −
 Chapter 5 Power ON And Using The Control Panel

5.3 Ready Mode and Menu Mode

This section describes the operation flow of the Ready mode and Menu mode. This printer can be easily
operated using the six keys on the control panel.

Ready mode

Receive data from Perform function:

host computer. • Stop printing
• Repeat last label
= ‘Parallel’, Return to ready • Feed to TOF
mode after 5 sec of
‘RS232C’, etc. no more data. • Pause printing

Menu mode

Group Menu selection

or or or or
or

or

Selecting a Menu Item Changing an Value

These keys
These keys
, or change menu
change set value

Note 1: Further detailed setting or execution may be performed, depending on the set item.

− 31 −
Chapter 5 Power ON And Using The Control Panel

Ready mode
The printer is in Ready mode after power is switched on and the self-test is performed.
The LCD (Display) shows “READY” and the READY LED is lit. In this state, you can
perform the paper feed, printing stop/restart etc using the keys on the control panel. (See
P12 − 14)

The display shows the name of the receiving interface when data is received from the host
computer. In this state, the printer receives and processes the information accordingly.
If no data is received for 5 seconds, the printer returns to Ready mode with no interface
selected and continues to scan all installed interfaces for incoming data.

Menu mode
The printer enters the Menu mode when the key is pressed. In this state, you
can access the menu system and set the printer configuration and print attributes using the
keys on the control panel. Pressing again returns to Ready mode.

5.4 Navigating the Menu System

The printer uses the same operating procedure to set various print attributes and configuration settings.
This section describes the relationship between the different menu levels as well as the functions of the
and keys on the control panel.

The Group Menu is the highest level of the menu tree and consists of six options as shown in the
diagram below. Beneath each Group Menu are a number of Menu Items from which a desired Value
can be selected, increased or decreased.

Group Menu selection

or or or or
or

or

Pressing the key moves to the next Group Menu available. Pressing the key
displays the first Menu Item within a Group Menu group. Pressing the key returns to the
Group Menu selection.

− 32 −
 Chapter 5 Power ON And Using The Control Panel

5.5 Changing Menu Values

With a Menu Item displayed on the LCD (such as Print Speed, Darkness or Baud Rate), pressing the
key allows you to adjust or select the Value of the Menu Item.

The and keys are used to increase or decrease a Value, such as the print speed or
printing position. If the Menu Item is an option that has a fixed set of values, such as the type of media
used, then pressing the and keys will cycle through the values in turn.

The action of the key while you are changing a Value depends on the particular Menu Item:

• If the Menu Item is a Value pressing the or key stores the value and returns to
the previous Menu Item.

• If the Menu Item is an action, such as a test print or head check, pressing the key
executes the action. Pressing the key returns to the previous Menu Item without executing
the action.

Example: changing the print density

The best way to learn how the menu system works is to go through an example. In the example given
here, the print density is changed to 15. The print density has been factory-set to 10. Follow the
procedure below to change this. For more about the print density, see Chapter 6.

Group Menu: ∗Page Setup

Menu Item: Print Darkness
Value: 00 − 30* * For DMI and DM4 language
selected (See P44, 45)

Turn the power switch ON.

• The various system checks will be performed
• After the checks, the ‘READY’ display is shown on the LCD.

Press to bring up the first Group Menu.

• ‘∗ Page Setup’ will be displayed.

Show the Menu Items within the Page Setup menu.

• Press to bring up the first Menu Item of the Page Setup
menu ‘Printing Speed.’

− 33 −
Chapter 5 Power ON And Using The Control Panel

Select the Print Darkness Menu Item.

• Press to bring up the Print Darkness function.

Show the Print Darkness current value.

• Press to bring up the current Print Darkness value.

Change the setting to ″15″

• Press and hold to increase the Value from ″10″ to ″15″
• Press to save the new value and printer returns to the
Menu Item.

When is pressed, the display goes back to ‘∗ Page Setup.’

• Press the key to return the printer to Ready Mode.

5.6 Permanently Saving Printer Settings

The menu and configuration settings will be lost when the power is switched off. However, to
save them when the printer is switched off, you must use the ‘Save Settings’ function.

Press to ensure you are in Menu Mode.

• Press to select the ‘∗ Save Settings’ Group Menu.

Press to enter the Save Settings Menu.

• The display will show ‘Save Yes/No.’

Press the or key to move the cursor under the ‘Yes.’

• Press to save settings to the printer’s memory.

Press once the settings have been saved.

• Press to return to Ready Mode.

− 34 −
 Chapter 5 Power ON And Using The Control Panel

5.7 Producing a Test or Configuration Print

When the Test Mode is selected from the Group Menu, test and configuration prints, head element check
and Hex Dump mode can be selected. The two test print patterns and two configuration printouts are
available.

Example: producing a test pattern print

Press the key to display the Group Menu display.

Select the ‘∗ Test Mode’ menu from the Group Menu

• Press the key to move the display to ‘∗ Test Mode.’

Show the Menu Items within Test Mode menu

• Press to bring up the Test Mode Menu Items
• The display will show ‘Test Pattern.’

Show the values for the possible Test Patterns.

• Press to bring up the Test Pattern values.

• The display will move to ‘Current Settings.’

Change Current Settings to Pattern Sample.

• Press to change from ‘Current Settings’ to ‘Pattern
Sample.’

To print the selected pattern.

• Press to ‘execute’ the request and print the pattern.
• When the sample has printed, press to return to the
previous menu.

− 35 −
Chapter 5 Power ON And Using The Control Panel

5.8 Turning the printer OFF

Do not turn the printer OFF suddenly. If the printer is printing, press the
or key and wait for the printer to stop printing before turning the power switch OFF.

− 36 −
 Chapter 5 Power ON And Using The Control Panel

− 37 −
− 38 −
 Chapter 6 Configuring Your Printer Using The Menus

Chapter 6
Configuring Your Printer Using the Menus

This chapter explains all the possible menu options for configuring the barcode printer. Refer to
Chapter 5 for information on the operation of the menus system and which keys perform which actions.

6.1 The Group Menu

The printer has two modes of operation: Ready mode and Menu mode. To switch between the modes,
press the key. The Group Menu is the first level of menus after entering the Menu Mode from
Ready Mode. Each of the subsequent sections explains the individual menu options.

Ready Mode

Menu Mode

Set print attributes such as print speed, print darkness,

printing method and page format. See Section 6.2
or

Set label detection method, sensing level, buzzer,

time/date etc. See Section 6.3
or

Set what action the printer performs after printing a

label, e.g. tear off, cut or peeling. See Section 6.4
or

Set up interface parameters for RS-232C serial

network IP address. See Section 6.5
or

Save changes to printer’s configuration permanently in

memory. See Section 6.6
or

Produce a configuration printout, test sample or

perform a head error check. See Section 6.7
or

− 37 −
Chapter 6 Configuring Your Printer Using The Menus

6.2 Page Setup Menu

The Page Setup Menu allows the setting of items such as print speed, print darkness, direct or thermal
transfer printing and horizontal and vertical position adjustments.
Key

Range Toggle

* * This changes to 12 IPS for CLP-9001.

* * For DMI and DM4 language selected

Inch mode Metric mode

Inch mode Metric mode

Inch mode Metric mode

Inch mode Metric mode

* * For CLP-9001

− 38 −
 Chapter 6 Configuring Your Printer Using The Menus

6.3 System Setup Menu

The System Setup Menu provides access to configure the hardware settings within the printer such as the
type of media sensor used and the threshold for gap detection, metric or imperial (inches) selection, print
resolution and time and date setting, if a clock module is installed. It also allows for user access to the
control panel and settings to be locked out to avoid inadvertent changes.

Note 1 Note 2

Key

Range Toggle

Note 1: The first menu option appears when UP

key is pressed.
Note 2: The last menu option appears when
DOWN key is pressed.

Note 1 Note 2

For CLP-9301
Inch mode Metric mode

For CLP-9001
Inch mode Metric mode

(continued)

− 39 −
Chapter 6 Configuring Your Printer Using The Menus

Inch mode Metric mode

− 40 −
 Chapter 6 Configuring Your Printer Using The Menus

6.4 After Print Menu

The After Print Menu allows you to configure what the printer does once the label has been printed,
including whether the printer feeds to the tear position after a batch of labels, whether the printer cuts the
labels and what type of cutter or peeler is installed.

Key

Range Toggle

Note 1 Note 2
* **

* Note 1: The first menu option appears when UP

key is pressed.
Note 2: The last menu option appears when
DOWN key is pressed.
**
* This is not shown when peeler unit is not
installed.
** This is not shown when cutter unit is not
** installed.
*** Setting value varies, depending on the
selected range of Function Select.
Inch mode Metric mode
*** ***

Note 1 Note 2

− 41 −
Chapter 6 Configuring Your Printer Using The Menus

6.5 Interface Setup Menu

The Interface Setup Menu configures the baud rate, parity, data length, protocols and stop bits for the
standard serial interface. It also allows for the configuration of the optional network interface, including IP
address, subnet mask and gateway addresses. The following menu flow chart is basically prepared for
CLP-9301 but the different values between CLP-9301 and CLP-9001 are also shown as needed.

Key

Range Toggle

Note 1

Note 2

Note 1 Note 2

Note 1: The first menu option appears when UP

key is pressed.
Note 2: The last menu option appears when
DOWN key is pressed.

− 42 −
 Chapter 6 Configuring Your Printer Using The Menus

6.6 Permanently Saving Settings Menu

Settings made within the menu system of the printer are saved in standard memory. When the printer is
switched off, these settings will be lost unless they are save to the non-volatile memory inside the printer.
The Permanently Saving Settings Menu has just one option.
Key

Range Toggle

Return to Menu

For further information on Save Error,

contact your supplier

6.7 Test Mode Menu

The Test Mode Menu allows the printer to produce configuration prints for current settings, machine
information such as distance counter and test samples. It also allows for head checks, resetting the
non-volatile memory to factory default values and a hex dump mode.

CAUTION
When the Head Check is carried out, lower the printhead lever.

Number of faulty elements

or

− 43 −
Chapter 6 Configuring Your Printer Using The Menus

6.8 Menu Mode Description

Group Menu Menu Item Default Range Description
* Page Setup Printing Speed CLP-9301: CLP-9301: Set print speed.
06 IPS 02 − 08 IPS
CLP-9001: CLP-9001:
06 IPS 02 − 12 IPS
Print Darkness 10 00 − 30* Adjust print darkness.
* This changes to 00 − 20 for DPP
or DM4 language selected.
Print Method TT DT / Direct Thermal Set printing method.
TT / Thermal Transfer
Ribbon Torque 4 1−5 Set ribbon torque.
Label Width 4.09in 0.74 − 4.16in Set print label width.
104.0mm 18.8 − 105.7mm
Continu. MediaLen 4.00in 0.25 − 40.00in Set media length of one label when
101.6mm 6.4 − 1016.0mm using continuous paper.
Vertical Position 0.00in - 1.00 − 1.00in Adjust print start position.
0.00mm -25.4 − 25.4mm
Horizont Shift 0.10in - 1.00 − 1.00in Adjust left-to-right position in dots.
2.5mm - 25.4 − 25.4mm
Maximum Backfeed CLP-9301: CLP-9301: Set maximum backfeed speed.
05 IPS 02-05 IPS
CLP-9001: CLP-9001:
07 IPS 02-07 IPS
* System Setup Media Sensor See Thru See Thru Select label sensor.
Notch See Thru: Transparent GAP sensor.
Reflect Notch: Transparent HOLE sensor.
None Reflect: Reflective sensor.
None: No use of sensor (continuous
paper).
Sensor Monitor x.xV adc Monitor media sensor sensing level.
 When None, See Thru (GAP) sensor
sensing level is monitored.
Sensor Level 1.5V/1.7V 0.0V − 3.3V Set sensor threshold.

Top Form Yes Yes Select Top-Of-Form (TOF) sensing.

No Printer will feed to top-of-form before
first print after power on.

Buzzer Select Exec/Err Exec/Err Select condition for buzzer.

All Exec/Err: Sounds when setting and
Error execution are completed or error
Key occurs.
None All: Sounds in all situations.
Error: Sounds only in error.
Key: Sounds in key operation.
None: No sound.
(continued)

− 44 −
 Chapter 6 Configuring Your Printer Using The Menus

Group Menu Menu Item Default Range Description

* System Setup Metric/Inch Inch Inch Set basic unit of measurement to
mm millimeters or inches.
Print Res. DPI CLP-9301: CLP-9301: Set print resolution.
(Print Res. DPmm) 300 300DPI (12 DPmm) Values in parentheses are in metric
150DPI (6 DPmm) system.
CLP-9001: CLP-9001:
200 200DPI (8 DPmm)
100DPI (4 DPmm)
AutoCal Mode   Perform sensor calibration.
MaxMedia Length 10.00in 1.00 − 50.00in Set GAP length.
254.0mm 25.4 − 1270.0mm
Time Setting   Set time (hours and minutes).
Date Setting   Set date (day, month and year).
Settings Lock Off On When On, set values with keys are
Off locked and set values with command are
ignored.
Keyboard Lock Off On Lock keyboard. When On, UP and
Off DOWN keys in MENU mode (except in
clearance of this function) and STOP,
PAUSE and FEED keys in READY mode
are invalid.

SOH-Cmd Ignore No Yes Yes: Ignore

No No: Valid

Control Code STD STD Change control command SOH, STX

ALT and ^ to keyboard characters.
ALT: AS400 mode
STD ALT
SOH (0x01) ^ (0x5E)
STX (0x02) ~ (0x7E)
^ (0x5E) @ (0x40)

Language Select DMI DMI, DM4, Change emulation compatibility.

DPP, ZEBRA

(continued)

− 45 −
Chapter 6 Configuring Your Printer Using The Menus

Group Menu Menu Item Default Range Description

* After Print Function Select Off Off Select function mode and set the default
Tear media position after printing. (STX+fnnn
PeelWait command regards the position as zero
Cut point.)
Off: Function mode is set to OFF.
Tear: Enable tear mode.
PeelWait: Enable peeler mode.
(“PeelWait” is shown when the optional
device is installed.)
Cut: Enable cutter mode. (“Cut” is
shown when the optional device is
installed.)
Selected Default Media
function fnnn value position
from sensor
Off DMI: 87 mm
000 mm (000 in) (3.43 in)
DM4:
559 mm (220 in)
DPP:
279 mm (110 in)
PeelWait DMI: 132.9 mm
127 mm (050 in) (5.23 in)
DM4:
686 mm (270 in)
DPP:
371 mm (146 in)
Cutter DMI: 113.2 mm
Standard 254 mm (100 in) (4.46 in)
DM4:
864 mm (340 in)
DPP:
584 mm (230 in)
Cutter DMI: 118.7 mm
HeavyDty 254 mm (100 in) (4.67 in)
DM4:
864 mm (340 in)
DPP:
584 mm (230 in)

Rewinder Action Auto Auto Select rewinder operation.

On Auto: Enable rewinder operation
Off automatically when “Function Select” is
set to “PeelWait.”
On: Always enable rewinder oeration.
Off: Always disable rewinder operation.
PeelWait Delay 0.1s 0.01-0.50s Set delay time after peeling off label.
(“PeelWait Delay” is shown when peeler
unit is installed.)
Peeler Action Backfeed Back feed Set media feed direction. (“Peeler
Through Action” is shown when peeler unit is
installed.)
Backfeed: Always back feed media to
top-of form after peeling operation.
Through: Media stays present position
after peeling operation.
(continued)

− 46 −
 Chapter 6 Configuring Your Printer Using The Menus

Group Menu Menu Item Default Range Description

* After Print Cutter Type Standard Standard Select cutter type. (“Cutter Type” is
HeavyDty shown when the optional device is
installed.)
Cutter Action Backfeed Backfeed Set media feed direction. (“Cutter Action”
Through is shown when peeler unit is installed.)
Backfeed: Always back feed media to
top-of form after cutting operation.
Through: Media stays present position
after cutting operation.
Paper Position 0.00IN Function Off Adjust media (paper) position for default
0.00mm 0.00 − 2.00 in media position.
0.0 − 50.8 mm Selected value will be 0.00 in (0.00 mm)
Function Tear or automatically if “Function Select” is
PeelWait or Cut: changed.
- 1.00 − +1.00 in
- 25.4 − +25.4 mm

Rewinder Torque 4 1-5 Set rewinder torque. (“Rewinder Torque”

is shown when peeler unit is installed.)

Repeat Button LabelSet LabelSet Enable or disable print label set with
LastOne REPEAT key pressed.
Disabled LastSet: Print next label set.
LastOne: Print one label to be followed
by the next label set.
Disabled: Disable print label set.
* Interface RS-232C Baud 115200 115200 Set serial interface baud rate.
600 New value is valid after power is turned
1200 off and on gain or a reset command is
2400 issued.
4800
9600
14400
19200
38400
57600
RS-232C Parity None None Set serial interface communication
Odd parity.
Even
RS-232C Length 8 bits 8 bits Set serial interface character length.
7 bits
RS-232C Stop bit 1 bit 1 bit Set serial interface stop bits.
2 bits
RS-232C X-ON Yes No Enable or disable serial interface X-ON
Yes flow control.
* Save Settings Permanently save configuration values
   in non-volatile memory.
(continued)

− 47 −
Chapter 6 Configuring Your Printer Using The Menus

Group Menu Menu Item Default Range Description

* Test Mode Print Pattern Current setting Current setting Choose and execute a test print.
Machine Info The test pattern or configuration print
Pattern Slanting can only be produced when there is no
Pattern Sample print job is in buffer.
Head Check   Check for faulty printhead elements.
Factory Default   Return to factory default setting values.
Hex Dump No Yes Enable or disable hex dump mode.
No
Serial Monitor READY Display serial interface status.

ERROR

− 48 −
 Chapter 6 Configuring Your Printer Using The Menus

− 49 −
 Chapter 7 Troubleshooting

Chapter 7
Troubleshooting

When an error occurs, an error message is displayed on the LCD panel. This chapter describes
corrective actions to be taken when error message is received or problems or difficulties are
experienced.

7.1 Items to check in case of trouble

If problems or difficulties are experienced during the operation of the printer, please check the following
table to try and resolve your problem.

Symptom Check Remedy

The LCD stays blank 1. Is the socket end of the power cord 1. Plug the socket end of the power cord
when the printer power is plugged properly into an AC outlet? properly into an AC outlet.
turned ON.
2. Is the other end of the power cord 2. Plug the other end of the power cord
plugged properly into the main power properly into the main power input port
input port on the printer? on the printer.
3. Is the power cord damaged or broken? 3. Replace the power cord. Use the
dedicated power cord for this printer.
Contact our service personnel to
obtain a replacement.
CAUTION: Do not use a power cord
other than the dedicated power cord
for this printer.
4. Is there electricity in the power outlet 4. Check the main power source to the
used to power the printer? outlet. If there is no problem, check
whether electricity is supplied to the
building. Also, check for the possibility
of a power failure.
5. Have the main fuses in the fuse box for 5. Replace the main fuses for the
the building blown? Is the circuit building and turn on the circuit breaker
breaker turned off? again. For replacement, contact a
qualified electrician.

Paper can feed but 1. Is the printhead dirty? Is a label stuck? 1. If the printhead is dirty, wipe it off with
nothing is printed. the thermal head cleaner supplied. If a
label is stuck, remove it.
CAUTION: Avoid using metallic tools
to remove labels stuck inside the
printer. (Metallic tools may damage
the printhead.)
If label adhesive material is stuck to
the printhead, wipe it off with ethyl
alcohol.
2. Are you using a genuine Citizen ribbon 2. Use a genuine Citizen ribbon or its
or its equivalent? equivalent.

(continued)

− 49 −
Chapter 7 Troubleshooting

Symptom Check Remedy

Text is not printed 1. Is the paper and ribbon loaded 1. Load the paper and ribbon properly.
cleanly. properly?
2. Set the proper print density via the
2. Is the print density too dark or faint? menu or control software.
3. Is the platen dirty or deformed? 3. If the platen is dirty, remove the dirt
using ethyl alcohol. If the platen is
deformed, contact our service
personnel for replacement.
4. Is the printhead dirty? Is a label stuck? 4. If the printhead is dirty, wipe it off with
the thermal head cleaner. If a label is
stuck, remove it.
CAUTION: Avoid using metallic tools
to remove labels stuck inside the
printer. (Metallic tools may damage
the printhead.)
If label adhesive material is stuck to
the printhead, wipe it off with ethyl
alcohol.
5. Are you using a genuine Citizen ribbon 5. Use a genuine Citizen ribbon or its
or its equivalent? equivalent.

Print position changes. 1. Is the paper and ribbon loaded 1. Load the paper and ribbon properly.
properly?
2. Is the platen dirty or deformed? 2. If the platen is dirty, remove the dirt
using ethyl or isopropyl alcohol.
If the platen is deformed, contact our
service personnel for replacement.
3. Are you using a genuine Citizen ribbon 3. Use a genuine Citizen ribbon or its
or its equivalent? equivalent.
4. Are the contents of the data and signals 4. If a message of “ERROR RS-232C”
from the computer improper? etc is displayed on the LCD, check the
contents of the software and the
communication conditions set on the
computer.
5. Are the print attributes improper? 5. Set the proper print attributes via the
Menu from the control panel.
6. Is the label sensor threshold set 6. Incorrect threshold level may cause
correctly for the media being used? the printer to miss some or all of the
end-of-label marks on the media.

− 50 −
 Chapter 7 Troubleshooting

7.2 Error messages and corrective actions

The printer will be placed in error status and an error message will be displayed on the LCD (Display) if
the printer has not been prepared properly for printing or printer setup conditions are not correct. Check
error messages and take corrective actions to clear error. If a message other than the following is
displayed, please contact our service personnel.
Cause Corrective action LEDs LCD (Display)
Black mark is not Set label paper correctly so that black mark is aligned with
detected (when sensor position.
printing) 0.5sec

Paper end (when Load new paper.

printing)
0.5sec
Ribbon end (when Load new ribbon.
printing)
0.5sec
Printhead up (just Set printhead properly by lowering printhead lever.
before printing)
0.5sec
Roller up (just before Lock pinch roller.
printing)
0.5sec
Printhead Contact our service personnel.
disconnected (when
turning power on or 1sec
resetting)
Cutter error (only Clear paper jam as needed. If error recurs in no paper jam
when auto-cutter is after the power is turned on again, please contact our service
installed) personnel. 0.5sec
Interface error Check interface cable connection.
Check interface setup.
*
0.5sec
Rewinder paper is Remove remaining liner.
full (only when peeler
is installed) 0.5sec

Printhead is Printing stops as printhead is overheated. Printing resumes

overheated automatically after printhead temperature goes down.
0.5sec

Light up blink

• Clear an error with a control key (other than MODE key) or command (in case of command error) and an initial
message “Ready xxxxxxxx” will be shown if data is received from the host computer (see P31, 32).

* xxxxxxxx: the contents of the interface error.

− 51 −
Chapter 7 Troubleshooting

− 52 −
 Chapter 8 Maintenance

Chapter 8
Maintenance

Since this printer uses a thermal head and a carbon ink ribbon thermal paper dust etc may adhere to
the printhead or other related parts. In this case, printing errors or failure of the printhead may occur.
If paper dust or ribbon material adheres to the printhead, irregular printer movements, paper jams or
poor print quality may occur. Therefore, be sure to clean the printhead, platen and paper path
periodically. The amount of cleaning will depend on the volume of media being printed and the quality
of the consumables and media used in the printer. Genuine Citizen consumables will be you the best
performance.

If a defect should occur under normal use, it will be repaired free of charge during the warranty period.
However, the printhead, platen and pinch roller will be regarded as consumable supplies.

8.1 Printer care

Observe the following when caring for the printer.

• Use a cotton swab or soft cloth to clean each part of the printer.

• Hard or square tools such as screwdrivers can scratch any part of the printer. Never clean the
printhead with such tools.

• Before cleaning, make sure that the power to the printer is turned OFF and the power cord is
disconnected from the mains supply.

CAUTION
Do not use benzine, thinner, alcohol etc to wipe the dirt off the printer. Failure to do so may
cause discoloration or deformation. If the dirt is too large, soak a cloth in a thin neutral
detergent and squeeze out and wipe with it, and finally wipe with a dry, soft cloth.

− 53 −
Chapter 8 Maintenance

8.2 Cleaning method

Remove dirt, paper dust, adhesive materials for labels etc upon completion of printing.

♦ Cleaning tools

Soft cloth Ethyl or isopropyl alcohol (do not use solvent

like thinner)

♦ Printhead and platen

Printhead

Thermal head cleaner

Platen

− 54 −
 Chapter 9 Specifications

Chapter 9
Specifications

9.1 General specifications

Item CLP-9001 CLP-9301
Printing method Thermal Transfer/Direct Thermal

Printhead resolution 203 DPI (8 dots/mm) approx 300 DPI (12 dots/mm) approx

Maximum print width 104 mm (4.1 in) 105.7 mm (4.16 in)

Print length 6.5 mm − 1,016 mm (0.25 − 40 in) 6.5 mm − 762 mm (0.25 in − 30 in)

Print speed 2 − 12 IPS* 2 − 8 IPS

Media Max. media roll diameter: 250 mm (9.84 in) for inward-wound media
203 mm (8 in) for outward-wound media
Max. media width: 115 mm (4.53 in)

Media pitch detections Adjustable transparent and reflective sensors

Ribbon Max. ribbon length: 360 m (1,181 feet)

Max. ribbon outer diameter: 85 mm (3.35 in)

Bar codes Code 39/93/128 (A/B/C), EAN 8/13, UPC-A/E, UPC-2&5-Digit

Codabar (NW-7), Interleaved 2 of 5, UCC/EAN 128
PDF-417, UPS MaxiCode, DataMatrix

Indications LCD: 8 columns x 2 rows. LEDs: POWER and READY

Control keys Setup keys (six): MODE, MENU, SELECT, EXIT, UP and DOWN
Execution keys (four): STOP, FEED, PAUSE and REPEAT

Graphic data 7-bit ASCII, 8-bit HEX, PCX and BMP

Interfaces Standard: RS-232C serial (max: 115.2 kbps) and Centronics parallel
Optional: USB, Ethernet and IEEE 1284 ECP

Options By factory: Peeler with rewinder

By dealer (reseller): Standard cutter, Heavy-duty cutter, USB, Ehernet
and IEEE 1284 ECP

Power input voltage 120V: -10%+6%, 2.6A, 60HZ (U.S.A., Canada)

220V − 240V: -10%+6%, 1.5A, 50/60HZ (Europe)

Power consumption Typical operating: 235VA, Stanby: 50VA

Operating temperature and 5 − 40ºC (41 − 104ºF), Rh25~85% (non-condensing)

humidity

Outer dimensions 243W x298H x 472D mm (9.6W x 11.7H x 18.7D in), approx

Weight 16 kg (35.24 lb) approx, excluding media and ribbon

Standards 120V: UL1950 CSA: No. 950 FCC: Class A

220V − 240V: EN60950, EN55024, EN61000-3-2, EN61000-3-3

* 10 IPS for media width of less than 2 inches.

− 55 −
Chapter 9 Specifications

9.2 Interfaces
1 Serial interface
Specifications
Transfer method: Start stop synchronous dual communication system
Signal level: RS-232C
Baud rate: 2400, 4800, 9600, 14400, 19200, 38400, 57600, 115200 bps
Data bits: 7 or 8
Start bits: 1
Stop bits: 1 or 2
Parity: Even, odd, or none
Connector: D-SUB 25PIN 17LE-13250-27(D41)(DDK) or its equivalent

XON/XOFF protocol
XON code output requirements:
• Communication is enabled after power is turned ON.
• Residual capacity of the buffer is 1K bytes or more after sending XOFF code.
• XOFF code is output due to error and printer returns to normal conditions.

XOFF code output requirements:

• Printer is in error.
• Printer is in paused state.
• Receive buffer has less than 128 bytes available.

16KB

1K bytes

128 bytes

Receive Buffer

XON code output XOFF code output

− 56 −
 Chapter 9 Specifications

DTR protocol
DTR signal “Ready (High)” level requirements:
The following must be satisfied:
• Printer is on line.
• Receive buffer has more than 1K bytes available.
Note: When receive buffer has less than 128 bytes available, DTR signal becomes “Busy
(Low)” level and this “Busy (Low) level is kept until receive buffer has at least 1K bytes
available.

DTR signal “Busy (Low)” level requirements:

The following must be satisfied:
• Printer is in error.
• Receive buffer has less than 128 bytes available.

Pin assignment

Pin No. Signal Input/Output Description

1 FG Output Frame ground
7 SGND Output Signal ground
2 TXD Output Signal to transmit data
3 RXD Input Signal to receive data
Transmission request signal. Pull up to +12V with
4 RTS Output
3.3Kohm
Signal active when host computer ready to interface with
6 DSR Input
printer
Signal active when printer ready to interface with host
20 DTR Output
computer
25 VCC Output (Factory use)

− 57 −
Chapter 9 Specifications

2 Parallel interface
Specifications
Transfer method: 8-bit parallel (compatibility mode)
Synchronous: Strobe pulse
Handshaking: ACKNLG and BUSY signals
Signal level: TTL
Printer side: 36-pin non-phenol type

Pin assignment

Pin No. Signal Input/Output Description

1 STROBE Input Strobe signal to read 8-bit data

2−9 DATA1-8 Input 8-bit parallel data signal
10 ACKNLG Output 8-bit parallel data request signal
11 BUSY Output Signal to indicate printer ‘Busy’
12 PERROR Output Signal to indicate paper out
13 SELECT Output Signal to indicate printer on line or off line
14 N.C − Not used
15 N.C − Not used
16 GND − Ground
17 F.GND − Frame ground
18 N.C − Not used
19−30 GND − GND
31 INIT Input Invalid (ignored)
32 FAULT Output Signal to indicate printer error
33−35 N.C − Not used
36 N.C − Not used

− 58 −
 Chapter 9 Specifications

9.3 Printable area

The accurate print position is illustrated below.

Maximum media width: 115.0mm (4.53”)

*Default print width for CLP-9301: 104.0mm (4.10”)
*101.8mm (4”) for CLP-9001
2.5mm
Margin
(0.1”)

Printable area

(0,0)

Paper guide Direction of

paper feed

− 59 −
Chapter 9 Specifications

9.4 Adjustable sensor

The required detection position can be set with the adjustable sensor. The adjustable sensor mechanism
is illustrated below.

Paper guide

115mm (4.5”): maximum paper width

0.8mm (0.03”) for

Transparent sensor
57.8mm (2.27”):
sensor adjustable range
3.95mm (0.16”) for
Reflective sensor
57.8mm (2.27”):
sensor adjustable range

Setup Setup Voltage Variable

Media Sensor
Guide Voltage Level Voltage
No Mark 1.7V or
Black Mark Reflective 2.1V
area less
No Gap 1.5V or 0.0V −
Gap 1.05V
Trans- area more 3.3V
Hole parent 1.5V or
No Paper 2.5V
including corner ‘R’ more

− 60 −
 Chapter 9 Specifications

9.5 Auto-Cutter (optional)

Two kinds of auto-cutter are available: standard and heavy-duty versions.

1 Standard auto-cutter specifications

Cutting method: Guillotine cutter
Maximum thickness of cut paper : 0.15 mm (0.006 in)
Minimum length of cut paper: 25.4 mm (1 in)
(For details, see the user’s manual of the standard auto-cutter.)

Guillotine cutter

Printhead Sensor

26.2mm
(1.03”) 87mm (3.43”)

2 Heavy-duty auto-cutter specifications

Cutting method: Rotary cutter
Maximum thickness of cut paper: 0.25 mm (0.01 in)
Minimum length of cut paper: 25.4 mm (1 in)
(For details, see the user’s manual of the heavy-duty auto-cutter.)

Rotary cutter

Printhead Sensor

31.7mm
(1.25”) 87mm (3.43”)

− 61 −
Chapter 9 Specifications

9.6 Peeler (optional)

Peeler specifications
Paper width: 115 mm (4.53 in)
Maximum diameter of paper roll: 203 mm (8 in)
Minimum inner diameter of paper roll: 76 mm (3 in)
Maximum label length: 120 mm (4.72 in)
Minimum label length: 25.4 mm (1 in)
Maximum paper thickness: 0.17 mm (0.067 in)
Maximum liner thickness: 0.07 mm (0.0027 in)

9.7 Environmental requirements

1 Printer operating conditions for ensuring print quality
Operating temperature: 5°C − 40°C
Humidity: 25% − 85% RH (non-condensing)
85
Humidity %

50

25

0 5 35 40
Temperature °C

2 Printer storage conditions

Storage temperature: -20°C − 60°C
Humidity: 25% − 85% RH (non-condensing)
(Printer should be stored in a condition that the printhead is up and paper and ribbon are removed.)
85
Humidity %

25

-20 60
Temperature °C

− 62 −
 Chapter 9 Specifications

− 63 −
Chapter 9 Specifications

− 64 −
Citizen America Corporation
831 S. Douglas Street, Suite 121
El Segundo, CA 90245
Tel: (310) 643-9825
U.S.A.

Citizen Systems Europe GmbH

Mettinger Strasse 11 337 Bath Road, Slough
73728 Esslingen Berkshire, SL1 5PR
Germany United Kingdom

Japan CBM Corporation

CBM Bldg., 5-68-10, Nakano
Nakano-ku, Tokyo 164-0001
Tel: (+81-3) 5345-7540
Fax:(+81-3) 5345-7541

JK74901-20 Printed in Japan