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Hospital Wait Time Reduction Problem Statement

Hospital POS

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1K views3 pages

Hospital Wait Time Reduction Problem Statement

Hospital POS

Uploaded by

baghelokesh123
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Lean Six Sigma Green Belt (LSSGB)

Course-End Project Problem Statement


Hospital Wait Time Reduction
Problem statement:
The inefficient scheduling of appointments at ABC Hospital in California, USA, has led to
excessive patient wait times, surpassing the industry benchmark, unlike competitors who
maintain an average wait time of 30 minutes. This gap results in:

• Patient dissatisfaction: Extended wait times can frustrate patients, adversely affecting
their experience and loyalty, potentially leading them to seek care elsewhere.
• Underutilized resources: Unfilled slots, idle staff, and inefficient use of examination
rooms represent wasted resources and lost revenue opportunities.
• Financial losses: Missed revenue from unfilled appointments and additional costs
associated with rescheduling further erode the financial performance.

Objective:
Implementing the Lean Six Sigma methodology allows for a systematic analysis and
improvement of the appointment scheduling process. This can result in:

• Reduction in patient wait times: Improves scheduling accuracy and efficiency, bringing
it closer to the industry benchmark of 30 minutes
• Increment in patient satisfaction: Streamlines appointment booking and reduces wait
times to enhance patient experience and loyalty
• Optimization of resource utilization: Uses staff and examination rooms efficiently to
maximize resources and minimize waste
• Increment in revenue: Reduces missed appointments and improves scheduling
processes to contribute to improved financial performance

End goals:
• Analyze the appointment scheduling process and identify the root cause of lengthy wait
times
• Reduce wait time to 30 minutes and optimize resource utilization to increase patient
satisfaction and boost revenue
• Increase patient satisfaction by 15%
Tasks to be performed:
• Create the project charter
• Map the voice of the business (VOB) and the voice of the customer (VOC)
• Create the SIPOC diagram for the hospital process
• Create the RACI (Responsible, Accountable, Consulted, and Informed) matrix
• Create a project communication plan
• Analyze the data and calculate the measures of central tendency and the measures of
dispersion
• Calculate the DPMO for the wait time
• Perform process capability and stability check
• Identify possible causes of a delayed appointment
• Create a fishbone diagram
• Conduct hypothesis testing
• Brainstorm solutions to reduce patient wait time at the hospital
• Execute the pilot run and compare the new and old results
• Prepare a control plan

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