Telephone Services
Offered by Telephone
Companies.
Group Five (5) Members:
Lesana Ramdhanie
Saskia Sinclair
Lamar Thomas
Beverlyn Simon
Seon Charles
Telephone
Information on the Telephone Services
Services
Definition
A conference call is a long-distance telephone call that allows a firm to conduct
meetings with several persons simultaneously at different places without them
meeting personally.
How does conference calls work?
The host initiates the call, then adds participants by dialing their numbers or
using a conference call service.
Uses
Conference calls are commonly used in business meetings, team collaborations,
and virtual discussions.
Advantages of Conference calls are:
-Saves money and time – it saves companies by reducing the need for business
Conference calls
travel
-Increased productivity and collaboration-the ability to work remotely
facilitated by conference calls encourages a better work- life balance.
-Enhanced communication-it improves the way of how information is shared
and conveyed between individuals.
Disadvantages of Conference calls are:
-Communication challenges.
-Meeting fatigue
-Technical issues
-Time zone challenges
Definition
Call waiting is a phone service that basically alerts of an incoming call from
someone else while you are already on a call. It allows you to put your current
call on a temporary hold while you answer the incoming call
Advantages of Call Waiting are:
1.Avoid missed calls- Since call waiting alerts you of an incoming call while
Call Waiting- you’re on a call, you can never miss any important calls.
How does Call 2. Convenience- you can switch calls directly back and forth.
Waiting work? 3. Prioritization- gives you the decision to answer the incoming call or not as
you please.
Disadvantages of Call Waiting are:
1. Interruption- when a call comes through it tends to interrupt your current
conversation which can be distracting.
2. Pressure to decide- you might feel rushed to answer the incoming call which
causes stress.
3. Risk of hanging calls up- if not handled properly, switching between calls can
Definition
A three-way call involves connecting three parties on a single phone call,
allowing them to communicate simultaneously. This is often used to facilitate
meetings, discussions, or decisions when individuals are in different locations.
Advantage of Three (3) Way Calling are:
Three (3)-Way
Calling 3-way calling allows you to solve issues faster by bringing in experts right away,
leading to quicker problem resolution and happier customers
Disadvantage of Three (3) Way Calling are:
A disadvantage of 3-way calling is that it can be hard to keep track of who is
talking, and people might talk over each other.
Definition
Call Forwarding is a feature that automatically transfers incoming calls from
one phone number to another (e.g., from office to home or mobile).
Types of Call Forwarding:
Unconditional Call Forwarding, all incoming calls are forwarded to a specified
number without any conditions. This is useful when you want all calls to be
redirected.
Conditional forwarding, which only activates under specific circumstances. It’s
commonly used for business purposes, travel, or when users want to ensure
they don’t miss important calls.
How does Call Forwarding works?
-Activation: You enable call forwarding through your phone settings or by
dialing specific codes (like *72 followed by the number you want to forward to,
on many systems).
-Call Handling: When someone calls your original number, instead of ringing
your phone, the call is redirected to the destination number you’ve set (e.g.,
Call Forwarding another phone, voicemail, etc.).
-Forwarded Call: The recipient phone rings, and if they answer, the call connects
as though it was made directly to that number.
-Deactivation: You can turn off call forwarding by dialing another code (like *73
on many systems) or through your phone’s settings
Advantages of Call Forwarding:
-Saves time and money.
-Adds security by making it unclear whether you're at home or away.
Disadvantages of Call Forwarding:
-Important calls may be missed if the forwarded number is unreachable.
-Some call forwarding services may incur additional costs for long-distance or
international forwarding.
-There can be slight delays in forwarded calls.
-Your forwarded number may be shared with more people, potentially
compromising(revealing) your privacy.
-If not properly communicated, callers might get confused about where their
