Scribd
Upload
42 views11 pages

Unit 5 Communication Through Electronic Channels

Communication

Uploaded by

shaistabanu1408
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
42 views11 pages

Unit 5 Communication Through Electronic Channels

Communication

Uploaded by

shaistabanu1408
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 11

UNIT 5

COMMUNICAT ION
T HROUGH ELECT RONIC
C H ANN E LS
T E C H N O L O G Y B A S E D C O M M U NI C AT I O N

Exchange of information through the use of speech, signs or symbols is called communication. For as long as
humans have been on this planet, we’ve invented forms of communication—from smoke signals and messenger
pigeons to the telephone – mail – Whatsapp, Facebook, Twitter etc.—that have constantly evolved how we interact
with each other.

At present, the information can be shared easily with each other at any place and anytime using e-communication.

Electronic communication can be defined as, the communication which uses electronic media to transmit the
information or message using computers, e-mail, telephone, video calling, FAX machine, etc

Because of this e-communication, there is a lot of changes have occurred in work areas, society, etc. Thus, people
can simply access global communication with no physical movement.
B A S I C C O M M U NI C AT I O N TO O L S

Telephones
• Landline Telephones
• Cell Phones
Mail Email • Smartphones
SMS/Text Messaging
• Internet Calling: Google Voice
and Others

Video and Web G-Suite and Microsoft


Cell and Data Plans Social Networking Sites
Conferencing 365/Office

Online
Collaboration/Productivity
Tools
VIDEO CONFERENCING

It is a type of online meeting where two or more people engage in a live audio-visual call. With a internet
connection, the participants can see, hear, and talk to each other in real time, no matter where in the world
they are.
In business, people typically use video conferencing to communicate and collaborate within and outside
an organization.

Types of Video Conferencing:


• Point-to-point conferencing - In point-to-point video conferencing, there are only two participants

communicating from different locations in real time. Example-One on One customer support, Job
interviews
• Multipoint conferencing: Multipoint video conferencing involves three or more participants; that’s why

it’s also called “group video conferencing”. With multipoint conferencing, you can host or join meetings
with larger groups. This makes it ideal for businesses with several office locations and remote workers.

Example -Team meetings, Webinars

Benefits of Video Conferencing:


• Improved productivity

• Humanized conversations

• Superior communication

• Well-structured meetings

• Time and cost savings

• Remote workforce support


WEB CONFERENCING
Web conferencing is any type of online meeting that involves two or more participants in different

Locations. These participants could be anywhere in the world. With a reliable internet connection and

Conferencing software, they can see, talk, and hear each other in real-time.

Types of web conferencing


• Interactive team meetings : When the flow of information goes both ways, participants can make better
decisions. Everyone can bring up ideas, share their opinions, and have access to numerous collaborative
features like annotation and screen sharing.
• Video conferences: The main purpose of a video conference is to establish a visual link between the
participants. It does have potential for collaborative capabilities, so it can also be used for team
meetings.
• Webinars: A webinar (web-based seminar) is a presentation conducted over the internet. Potential guests

typically sign up in advance to join. Over the course of the webinar, the presenter is in control and may

solicit feedback from the audience through a poll, survey, or question-and-answer session.

• Webcasts: A webcast (web-based broadcast) is a live or pre-recorded show facilitated over the internet.

While the audience can also participate by submitting questions or answering a poll or survey, control is

primarily on the hands of the presenter,


H O W TO P IC K T H E MO ST E F F E CT I V E C O M MU NIC AT IO N
C H A NN E LS AT WO RK
Step 1: Identify what kind of message you’re sending:
Ask yourself a series of questions about the information you need to convey so you can decide on the
appropriate channels to use.
• Is your message formal or informal?

• Does this information need to be referenceable?


• Is this information urgent or time sensitive?
• Are you relaying confidential or sensitive information?
• Is this information general or specific?
• Are you communicating with an individual or a group?
• Is the individual a peer, a higher-up, or someone you lead?

• Do you need to deliver a message to your team or the whole company?


• Is this one-way or two-way communication (i.e., does it require a response)?
Step 2: Consider your company’s culture around communication:
Researchers found that 80% of workers want to know more about how decisions are made in

their organization. So, if your team is all about face-to-face communication at work, upholding that

belief might mean delivering bad news in person instead of sending out an impersonal email. And if

your company prides itself on work/life balance, an after-midnight direct message probably isn’t the

best move.
Step 3: Pick a delivery method based on your audience:
Your organization likely has several communication channels for you to choose from. Here are the most

common ones:

• In person : In Person communication at work allows you to convey the broadest range of emotions,

forces the conversation to occur in real time, and generally allows for information to flow both ways.

- One- on Ones

- Teams Meetings

- Company wide meeting

- Retreats
• Voice and video We can’t always be in person with the people we need to connect with. Voice and video
calls are also easier to record for when the information being shared will need to be referenced later
- Direct Phone call
- Conference call
- Video chat
- Pre-recorded video

• Written: This type of communication dominates the workplace. It’s fast and easy, can be formal or
informal, and doubles as documentation.
- Direct emails
- Mass emails
- Text Messages
- Instant messaging

You might also like