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Taylor Foster Resume

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15 views1 page

Taylor Foster Resume

resume

Uploaded by

yara.mmohammed
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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TAYLOR FOSTER

Customer Service Manager


E +1-894-331-1392  [email protected]
q https://www.linkedin.com/in/pina-verdasco/  Nashville, TN

SUMMARY SKILLS
Devoted Customer Service Manager with 9 years of experience in telecommunications Project Management Reviews Sales
and retail. Skilled in project management, increasing sales and providing honest
performance reviews. Adept at SAP ERP, CRM and POS. POS SAP ERP ISO
CRM

Daily Operations Communication

EXPERIENCE

Customer Service Manager 2018 - 2021 EDUCATION


HellTon Nashville, TN
Heller is a leader in developing modern telecommunication services to meet the highest High School Diploma
professional standards. Herndon High School
• Rated #1 in customer service
• Solved 30+ complaints of important partners 09/2003 - 06/2008 Herndon, VA
• Exceeded monthly sales objectives by 10%
• Achieved coverage through strict journey plan adherence (2.0 frequency) to build
customer loyalty Bachelor of Business
• Increased ad hoc service contract profitability from 8% to 18% by creating a new pricing Administration
model
Strayer University
10/2008 - 07/2012 Herndon, VA
Customer Service Specialist 2014 - 2018

Payttoun Herndon, VA
Payttoun is a clothing retailer located in Herndon, VA. STRENGTHS
• Provided exceptional customer service keeping less than a 10% cancellation rate
• Maintained a 99 % customer service fill rate
• Increased territory sales revenue in the 1st year by 27% and 2nd by 55%  Management
• Trained over 50 people (including shop floor and mid-management level employees) Good at solving organizational
from various departments issues whole managing tasks and
• Increased customer satisfaction with 25% staff.

Customer Service Representative 2012 - 2014 5 Sales


Herndon, VA Efficient in direct marketing and
Alpha Tant competitive analysis. Persevering
Alpha Tant is the leading retailer of fragrances in the USA with 80+ stores in nationwide. and decisive achieving the goals
• Increased customer base by 8% providing superior customer service set.
• Achieved a higher customer service rating by 15% than expected in the first year
• Fielded an average of 200 customer service calls per day
• Earned highest individual customer service survey results-top 10% nationally ? Persistence
Once I believe in an idea or
project, I don't give up until I
explore it all.
INDUSTRY EXPERTISE

Leadership Project Managment

Performance Reviews Interpersonal Skills

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