MMPH – 002

Master of Business Administration (MBA)/ Master of Business Administration

(Online) MBA(OL) / / Master of Business Administration(Human Resource
Management) (MBAHM)/ Post Graduate Diploma in Human Resource
Management (PGDIHRM)/ Post Graduate Diploma in Services Management
(PGDISM)

ASSIGNMENT
For
July 2024 and January 2025 Sessions

MMPH – 002: Human Resource Development

(Last date of submission for July 2024 session is 31 st October 2024

and for January 2025 session is 30th April, 2025)

School of Management Studies

INDIRA GANDHI NATIONAL OPEN UNIVERSITY
MAIDAN GARHI, NEW DELHI – 110 068
 ASSIGNMENT

Course Code : MMPH – 002

Course Title : Human Resource Development
Assignment Code : MMPH – 002/TMA/ JULY/2024
Coverage : All Blocks

Note: Attempt all the questions and submit this assignment to the Coordinator of your
study centre. Last date of submission for July 2024 session is 31st October, 2024 and
for January 2025 session is 30th April 2025.

Assignment Brief:
Case Study Analysis and Application of HRD Theories in Tata Consultancy
Services (TCS)

Read the following case study carefully.

Tata Consultancy Services (TCS): Pioneering Human Resource Development in

IT Services

Tata Consultancy Services (TCS) is one of the largest IT services and consulting
companies in India and globally. Known for its robust HR practices, TCS has been at the
forefront of developing and nurturing talent. The company faces various HRD
challenges, including the continuous upskilling of its workforce, managing a diverse
employee base, fostering a culture of innovation, and maintaining high levels of
employee engagement. Under the leadership of its HR team, TCS has implemented
numerous HRD initiatives to address these challenges:

oLaunching TCS iON, a digital learning platform for continuous employee

development.
o Implementing diversity and inclusion programs to leverage a diverse workforce.
o Establishing innovation labs to foster creativity and new ideas.
o Conducting regular employee engagement surveys and initiatives to maintain high
levels of motivation and satisfaction.
2. Questions:

a. Training and Development:

o Evaluate the existing training and development programs at TCS. How effective
are these programs in enhancing employee skills and performance?
 o Propose a comprehensive training and development strategy that could help TCS
address its future skill requirements. Include specific methods, tools, and practices
that should be used.

b. Talent Management:

o Analyze TCS's talent management practices. How does the company identify,
develop, and retain top talent?
o Suggest improvements to the talent management strategy that could help TCS
maintain its competitive edge in the industry. Consider aspects such as succession
planning, leadership development, and career pathing.

c. Employee Engagement and Retention:

o Identify the key factors contributing to employee engagement and retention at

TCS. How does the company address these factors?
o Apply two HRD theories to analyze how TCS motivates and retains its
employees. Provide specific examples from the company.

d. Performance Management:

o Describe the current performance management system at TCS. What are its key
components, and how well does it align with the company’s goals?
o Recommend improvements to the performance management system. Discuss how
these changes can improve employee motivation, productivity, and overall
performance.
3. Application of HRD Theories:
o Select two HRD theories (e.g., Social Learning Theory, Adult Learning Theory,
Transformational Leadership Theory) and explain how they can be applied to
address the HRD challenges at TCS.
o Discuss how these theories can help in developing effective HRD strategies and
practices for the company.
4. Conclusion:
o Summarize the key findings from your analysis.
o Provide actionable recommendations for TCS to enhance its HRD practices and
support its growth.
5. Format:
o Your analysis should be 3,000 to 4,000 words in length.
o Include an executive summary at the beginning of your analysis.
o Use headings and subheadings to organize your content.
6. Evaluation Criteria:
o Demonstration of understanding of HRD concepts and practices.
o Application of theories to the company’s context.
o Quality and depth of analysis.
o Clarity of communication and organization of content.
Note: You are encouraged to use additional resources and real-world examples to support your
analysis. Critical thinking and originality will be highly valued in your responses.

Grading Rubric:
Criterion (A) (B) (C) (D) (E)
Demonstrates
Lacks
thorough Demonstrates Demonstrates
Shows limited understanding
Understanding understanding good basic
understanding and does not
of HRD with clear, understanding understanding
with few or no provide
Concepts detailed with relevant with some
examples. relevant
examples from examples. examples.
examples.
the case study.
Skillfully
Limited
applies Applies Applies Fails to apply
application of
Application of theories to case theories well theories with theories or
theories with
HRD Theories study with with good some does so
minimal
deep insight relevance. relevance. inaccurately.
relevance.
and relevance.
Provides
insightful and
Provides a Provides a Fails to
well-supported Provides a
Analysis of basic analysis weak analysis analyze or
analysis of well-supported
Company with some with little provides an
company analysis with
Practices supporting supporting inaccurate
practices with good evidence.
evidence. evidence. analysis.
strong
evidence.
Proposes
highly
Proposes Fails to
effective and Proposes Proposes
recommendati propose
Recommendati relevant effective recommendati
ons with appropriate
ons for recommendati recommendati ons with some
limited recommendati
Improvement ons with clear, ons with good relevance and
relevance and ons or does so
relevant application. application.
application. inaccurately.
application to
the company.
Exceptionally
Satisfactory
clear, well- Clear and well- Poorly Unclear and
Communication writing with
organized, and organized organized disorganized
and some
engaging writing with writing with writing with
Organization organization
writing with no minimal errors. several errors. many errors.
and few errors.
errors.