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JOB DESCRIPTION

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Salma Talib
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13 views

Aom Job Description

JOB DESCRIPTION

Uploaded by

Salma Talib
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Job Title: Hotel Supervisor

Location: Grand Horizon Hotel, General Santos City


Reports To: Hotel Manager

Position Summary:
The Hotel Supervisor oversees daily hotel operations with a strong focus on human
resource management, staff development, and guest satisfaction. This role involves
supervising staff, managing training programs, handling HR tasks, and maintaining a
welcoming environment for all guests.

Key Responsibilities:
1. Staff Supervision and Development:
- Oversee the activities of front desk, housekeeping, and maintenance staff.
- Conduct training sessions for new employees and ongoing training for current staff,
focusing on career development and skills enhancement.
- Schedule shifts and manage time-off requests to ensure adequate staffing levels.
- Mentor and coach staff to foster a positive work environment and professional
growth.

2. Human Resource Management:


- Assist in recruitment processes, including interviewing, hiring, and onboarding new
staff.
- Manage employee records, including performance reviews, disciplinary actions, and
payroll.
- Implement HR policies and procedures to ensure compliance with labor laws and
hotel standards.
- Address and resolve employee relations issues promptly and effectively.
3. Guest Services:
- Address guest inquiries, requests, and complaints promptly and professionally.
- Ensure all guests receive exceptional service throughout their stay.
- Monitor guest feedback and implement improvements to enhance guest satisfaction.

4. Operational Management:
- Ensure smooth check-in and check-out processes.
- Oversee room assignments and coordinate with housekeeping to ensure rooms are
ready for new arrivals.
- Monitor and manage inventory levels for supplies and equipment.

5. Quality Control:
- Conduct regular inspections of guest rooms and public areas to ensure cleanliness
and maintenance standards are met.
- Enforce hotel policies and procedures to maintain a safe and secure environment.
- Implement and monitor compliance with health and safety regulations.

6. Administrative Duties:
- Prepare daily, weekly, and monthly reports on operations and financial performance.
- Assist in budget preparation and expense management.
- Handle payroll and employee records as needed.

Qualifications:
Education: Graduate of 4 years degree. At least have a degree in Business
Administration or Business Management, Hospitality Management or a related field
preferred.
Experience: Without or with proven experience in a supervisory role over a period of 2
or more years in a similar industry.
Skills:
* Strong leadership and problem-solving skills
* Ability to motivate, mentor, and develop staff
* Excellent communication and interpersonal skills
* Prior experience in handling difficult people and situations
* Strong technical knowledge and skills required for the role
* Proven record of managing budgets and financial resources
Working Conditions:
* Physically fit to safely perform physical job requirements
* Possesses the physical strength and stamina necessary to perform the job duties
Benefits:
* Health insurance and retirement benefit package
* Paid time-off (vacation and sick time)
* Professional development and training opportunities
* Bonuses
* A generous compensation package based on experience
* Flexible work schedules
* On-site amenities like fitness facilities, child care, or other perks.

How to Apply:
Interested candidates should submit their resume and a cover letter outlining their
qualifications and experience to [email protected] by [Application
Deadline].

Grand Horizon Hotel is an equal opportunity employer. We celebrate diversity and are
committed to creating an inclusive environment for all employees.

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