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Introduction To Interpersonal Skills

Module on Interpersonal skills

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MoHamed ImRan
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11 views14 pages

Introduction To Interpersonal Skills

Module on Interpersonal skills

Uploaded by

MoHamed ImRan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Introduction to

Interpersonal Skills
by Mohamed Imran
Effective Communication
Verbal Communication Active Listening Written Communication
Clearly expressing your thoughts, Fully engaging with the speaker, Crafting concise and impactful
ideas, and feelings through speech, asking questions, and reflecting messages through email, reports,
with attention to tone, volume, and back to ensure mutual and other written mediums.
body language. understanding.
Verbal & Nonverbal Cues
Tone and Inflection Body Language Active Engagement
The way you say something can Facial expressions, gestures, Maintaining eye contact,
convey just as much meaning and posture provide visual cues nodding, and using minimal
as the words themselves. that reinforce or contradict your encouragers like "uh-huh" and
Modulating your tone, pitch, verbal message. Being mindful "I see" demonstrate that you are
and inflection can emphasize of your nonverbal actively listening and engaged
key points and establish communication is crucial for in the conversation.
rapport. effective interpersonal
interactions.
Active Listening
1 Be Present 2 Ask Questions
Avoid distractions and Seek clarification and
focus solely on the demonstrate your
speaker. interest.

3 Reflect and Paraphrase 4 Empathize


Try to understand the
Summarize the key points speaker's perspective and
to confirm your emotions.
understanding.
Building Relationships

Trust Communication Support Networking


Establish credibility and Actively listen, share Offer assistance, empathy, Expand your professional
reliability through information, and engage and a willingness to help connections and cultivate
consistent behavior. in meaningful dialogue. others succeed. mutually beneficial
relationships.
Conflict Resolution
1 Identify the Issue
Clearly define the problem and understand both
perspectives.

2 Explore Solutions
Brainstorm options that address the underlying
concerns.

3 Negotiate and Compromise


Find a mutually agreeable solution through open
communication.
Emotional Intelligence
Self-Awareness Empathy
Recognizing and understanding your own emotions, The ability to understand and share the feelings of
strengths, and weaknesses. others.

Relationship Management Adaptability


Effectively navigating interpersonal interactions and Adjusting your behavior and communication style to
resolving conflicts. different situations.
Teamwork and Collaboration

Shared Goals
Align team members around a common purpose and
vision.

Effective Communication
Foster an open and transparent exchange of ideas and
feedback.

Complementary Strengths
Leverage the unique skills and perspectives of each
team member.
Feedback: Give & Receive
1. Give Constructive Feedback: Offer specific, actionable suggestions to help others improve and grow.
2. Receive Feedback Gracefully: Approach feedback with an open mind and a willingness to learn.
3. Encourage Continuous Improvement: Use feedback as an opportunity to reflect on your own performance and
identify areas for growth.
Continuous Improvement
Feedback Actively seek out and
respond to feedback from
colleagues and managers.

Reflection Take time to analyze your


performance and identify
areas for growth.

Training Participate in professional


development opportunities
to enhance your skills.

Adaptability Be open to changing your


approach and trying new
techniques.
The radio is playing in the background while two flatmates
are studying.
One of them gives a big sigh,
gathers her books and goes to her room.
What might she be feeling?
The tutorial group is having a lively discussion when one member,
without expression, suddenly changes the subject.

What might he be feeling?


Some friends are chatting. As the chat continues,
one friend starts tapping her feet, drumming her fingers and shifting in her seat.
What might she be feeling?

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