86 ui ae (elec wml (o) Working with words 1 Match products 1-8 to their nationalities a-h. 1 Coca Cola __ a American 2 DeBeerdiamonds Indian A Rritish Airways airline © Japanese 4 Sanyoelectronics British. 5 LOT airline © Polich 6 Andhra Rice _ £ Brazilian 7 Tiatcars South African 8 Cachaga rum __ fh Italian, 2 Complete the job titles 1-6. 1Por_o_a_ a t 2S_1_s R_| 3 F__n__n__i__l D__r_e__o__ 4H mn R_s__u_e__ Mn gr 5 T_a_ L_a_e_ 6 T_c__n__e__a_ 7 R_c__p_i__n__s__ 3 Read the business cards and complete each business person’s profile. Haro Osawa Financial Director Ia TOVOTAJAPAN Vm 'm from? and rma? My company is (nationality). (ame). (country) job). Isedora De Sours ‘Her name is © She's ® She's a ‘Her company is in. (country). (nationality) ob). SA Airing), SOUTH AER, Im 1'm from © and I'ma! ‘My company is (ame), (country) (job). (nationality). Business communication 1 Pat these conversations in the correct order. 1 a __ I'mfine. This is my colleague, Martin Altenberg. b Hello. Pleased to meet you, Gundula. How are you? How do you do. Martin? _— Hello. My name's Gundula Bauer. ___ No. How do you do? I'm Stefant, Do you know Ariadne? — And you. _ Pleased to meet you, Stefani. _— Thanks. Nice meeting you and your colleague. Bye. — Yes, have a good journey: Its time to leave. See you soon. — Goodbye. 2 Underline the correct words in italics to complete the three conversations. A ‘This is Pietre. / How are you? He's my assistant. B How do you do? / Nice to meet you, too, Pleased to meet you Am fine. And you. saocs an poo C *Do you know Franziska? / How do you do? D Yes! 5'nt fine. / 13 good to see vow again, C Yes, you too. “Nice meeting you. / How are you? 1D I'm fine. And you? E Good morning. Ihave an appointment with Ms Cemoskova. “This is / My name's Ludmilla Osimk. F Howe do you do? / 1's good to see you again. Vm ‘Timo, Ms Cemnoskova’s assistant. E Oh. Smice to meet you. / nce a good journey. 3 Complete the conversation with the expressions from the list. Nice meeting you see you soon How do you do? Do you know Bye Nice tomect you my name's Have a good journey A Hello, Geraldine. B Hi 1m Vincenz. Ad ‘Alessandro, my colleague? B No. How do you do? ee Nice to meet you, © One fight loaves soon 5 Vincenz. F Yos, nice moating yaw, to A Bye, ana?Language at work I GRAMMAR REFERENCE. To be Form, Positive: Tamd'm a receptionist. YouWe/They are/re Polish. “He/She ia/’ from Brasil. ‘Negative: ‘Tam not/'m not a team leader. YouWe/They are not{aren't Italian. He/She i motfisn't from South Africa. Questions: Am Ta personal assistant? Are youpvo/they Brazilian? Is heeft from taly? Short ansivers: ‘Yes, Lam. Yes, you/wefthey are. Yes, he/she is ‘No, I'm not. No, youhwwhhoy aren't No, he/sefit isn't A Are youea financial director? B No, I'm not. I'ma receptionist. A Is hea technician? B Yes, he is. A Are they teant leaders? B No. they aren't. They're personal assistants. A Is itan American product? B You, it io Possessives Form Tomy you your hes his she ~ her ita its they - their Use Tosay who has or owns something. Thave a personal assistant, Greta is my personal assistant. Jonas has a company car. His cnr isa BMW. We hace a good tenn. Our team is very small. 1 Complete the sentences, questions and answers. 1 he Italian? No, he He's Japanese, 2 they Italian? No, they They Polish. 3 Mirelle Brazilian? Yes, she 4 The company South African, it’s British. 5 We in Warsaw. in Poland. 6 they technicians? Yes, they. you a personal assistant? Yeo 1 . 8 ‘Awad the CEO? No, he Me Director. 2 Underline the correct words in italics to complete the sentences. 1. This is my department — Customer Service. Lawrie ismy / his boss. 2 She has an assistant and ker / my name is Pauline. Your / You desk is next to Pauline’. 4 Next to you is Harald and those are her / his biscuits on his clesk from a client 5 The coffee machine is for our / their office only — not the whole department. 6 They have their / my coffee machine in the HR Kitchon Une Fisiancial 3 Complete the email with the words from the list. am your my — our are(x2) 8 (33) her a ) Subject: my new company Hi Abdul, Here's the information about us: The name of the company is IT-express. it? @ computer company. | E the CEO, and my four colleagues the technicians. Pascale is Personal assistant. 2 5 office is in Tunis. but the customers © in Spain. Yolanda” the new Sales Rep. She a Spanish, but ® French and English are very good Send me 2° phone number so we can meet. Regards, Kashyar a72 | Practice file Working with words Business communication 1. Match 1-4 o and, then5-7 to e-g to make sentences. 1 Choose the correct answer, a orb. 1 Weemploy —_ 1 Hello, Shen’s Cars... 2 Weexport to a... Whatdo you want? 8 Wepmduco —_ by Haw ean Thelp you? 4 Customers buy __ 2 Thanks for your help. 2 the Asian market 2 You're welcome. ’ our financial services from banks. b Please. © 6,000 people at our company, worldwide. 3 Charlie Tieng speaking. electronic components for computers. a Hello Charli. 1am Matt. 5 We provide __ b Hello Chari. t's Mate. 6 Wesell 4 Seayoniesen 7 We develop __ i bs thanks. training for our mcs: 5 Tojo Harket there please? 8 our products to supermarkets. Yes, I'll put you in. b Yes, I'l put you through. 2 Complete this crossword. 2 Puceach partof the phone conversation in the Fr correct order 1-4. i 1 a __ Good afternoon. This is Clive Patrull from F ] BHH. Is Rosa Barrera there, please? - : -- b __ Thank you. . © __ Good afternoon. YC Windows. How can help you? B ie d __ Yes, I'll put you through. 2. a __ Hi Clive. How are you? hy Hello, Rosa Barrera speaking, i ¢ __ Fine, thanks. I'm calling about our meeting. 4 Hi, Rosa. l’s Clive Patrll. 3 a __ OK, thanks. See you there. b __ That's right. © __ See you. Bye. d So, it’s conference room 2? L 3 Complete the conversation with the corect words. 1A company finds new employees (1 letters) Hello, Fast Training Solutions. "_ean 2 This company sells houses and offices. (4 6 leters) gee a 3. Banks provide us with _ services. (letters) ae 4 Hotels and restaurants are in the. industry. taining ing : {ete formes A. aul Tl exalt you Une price list, sung isan ‘company : 6 st 6 Microsoft produces this. (8 letters) B pas ere Theol Soe 7 Car production is part of the___industry. Tain 7 (40 letters) ye. ‘A Goodbye.Language at work GRAMMAR REFERENCE. Present simple Form Positive: Subject + verb ‘They work for Vodafone, She works for Vodafone. Negative: ‘Subject + dojdoes not + vero 1 don’ tldo not work for IBM. He doesn’tidoes not work for IBM. Questions: Do/Does + subject + verb? Do liyouhse/they work for Unilever? Does he/sheit work for Unilever? Short ansivers: Yes/No + subject + dofdoeson doesn’t Yes, Ido. Yes, he does, No, they don’t. No, it davon’ Careful: Ifte/sheit: No -s on main verb in negative and question forms. Spelling ‘Most verbs: HeAe/it + verb + -s He works, imports, sels, buys Verbs ending in- ch, -s, sh, -x: He/sheit + verb + es Sho goes, shatches, isco, ashes, fives ‘Verbs with consonant + replace the -y with -ies apply + he applies, try + she tries, fly +i les Exceptions: Have — hus Use ‘To talk about general facts. Glaxo produces pharmaceutical products. BMW doesn’t provide financial services. Da you produce electronics? No, I don't. T work in the service industry atm 1 Complete the questions with the correct form of the verbs in brackets. Ihen add a short answer. 1A you (export) your products to France? B Yes, we 2A they (work) for GM? B Yes, they 3A Remax (cell) real estate? B Yes, it 4A she (provide) training for us? B No, she BA we: (employ) more than 10 nationalities in our company? B Yos, we 6 A____you_(buy) products from ‘your conniry? B Nol Z Complete the email with the correct form of the verbs from the list. ‘employ ace produce (not) work sell (not) export Tw: Klauula@bnewce From: [email protected] Hello Klaudia, Here's some information about your ew customer: The company | computer components. It? 800 poople in Europe. Its hoad office is in Toulouse. It ® to America, but it 4___" to most of Asia, Wo ®. with their offices in the UK, but we 6 ‘contact with their factories in France and Italy. Goud luck with your meeting un Tuesday. Sandy 3 Correct the mistakes in 1-7. 1 Yows da warke for Tareanewa? 2 We imports most of our products. 9 Nokia duesit' works i Ure automobile industey. 4 Does Jane work for HSBC? es, she do. 5 Do you work in the recruitment industry? Yes, [ work 6 Max doesn’t develops software. He provides software training, 7 Your company employs 500 people?