Government of India

Ministry of Communications
Department of Telecommunications
Access Services Cell
Sanchar Bhawan, 20, Ashoka Road, New Delhi - 110 001
File No: 800-12/2019-AS.II Dated: 21.09.2021

To,
1. The CEO, UIDAI
2. All Unified Licensees (Access Service) Authorisations/ Unified Access
Services Licensees (UASL)

Subject: Use of Aadhaar based e-KYC service of Unique Identification Authority

of India (UIDAI) as an alternate process for issuing mobile connections to
Individual customers including Outstation customers and Bulk
connection.

Amendment in Indian Telegraph Act, 1885, notified by Central Government

on 24.07.2019, provided for re-introduction of Aadhaar based e-KYC process for issuing
of new mobile connections.

2. The Telecom Service Providers shall implement the process as given in

Annexure for issuing of new mobile connections using Aadhaar based e-KYC.
Accordingly, the instructions issued vide letter of even number dated 29.09.2020 is
hereby superseded.

3.
1 Union Cabinet has now approved the proposal for charging Re.1/- for the
process of authentication through Aadhaar based e-KYC services of UIDAI for issuing
new mobile connections.

4. The testing and verification in consultation with Government agencies will

not be necessary. However, all security related compliances must be ensured by the TSPs
while implementing the process. Action taken shall be informed to DoT and MHA.

5. This is being issued with the approval of the competent authority.

jwtal, µ,JM-,/
(Suresh Kumar)
ADG (AS-II)
21.09.2021
Copy to:
1. Secretary, Dept. of Electronics & IT, New Delhi
2. DG (T), DoT HQ, New Delhi
3. JS (CIS), MHA, New Delhi.
4. COAL
 Annexure

e-KYC Process
(i) The Customer desirous of purchasing mobile connection shall visit an
authorized Point of Sale (PoS) of Licensees or the PoS agent visits the
home/ office of the customer.
(ii) The Licensees shall utilize the details of its PoS/PoS Agent already available in
its database for activation of mobile connections. For this purpose, the
demographic details as received from the UIDAI during onboarding of the
Point of Sale (PoS) or PoS agent shall be maintained by the Licensee and the
same shall be updated from UIDAI on regular intervals.
(iii) Customer shall authorize UIDAI through Aadhaar authentication using
Aadhaar number/Virtual-ID and biometrics to provide his/her demographic
data (name, complete address, date of birth, gender) along with photograph to
the Licensee and UIDAI shall provide the same in a digitally signed and
encrypted format.
For this purpose, following declaration/ consent shall be taken from the
customer:
• I am voluntarily using Aadhaar based e-KYC process for acquiring the SIM.

• I hereby give my consent to use my Aadhaar number/ Virtual-ID and biometrics

for sharing the eKYC details (demographic data and photograph) to the (ISP
name) for issuing of mobile connection to me

• I have been informed by the PoS regarding the two existing alternate processes
ofacquiring SIM viz. Paper based process and D-KYC process.

• My biometric authentication can be treated as my signature.

(iv) The demographic details of customer along with photograph received from
UIDAI shall automatically get captured by the Licensee in the Customer
Application Form (CAF) generated in its system. It shall be ensured by the
Licensee that only Name of the customer (as received from UIDAI) captured
on the CAF, shall be visible to the PoS agent and data shall not be stored on the
PoS device. Other details such as "No. of mobile connection held in the name
of customer, Tarrif plan etc" in CAF shall be entered by authorized PoS agent
on the basis of information furnished by customer.
(v) The Live photograph of the customer is taken by PoS agent with date and time
stamp.
(vi) In case of outstation customer, following shall be supplemented: ­
 a) The outstation customer shall also provide his/her local residential
address.
b) For local reference, the name, address and contact number of local
reference shall be provided by the outstation customer.
c) An One Time Password (OTP) shall be sent to the mobile number of local
reference and it shall be validated for the local reference.
(vii) In case of Bulk mobile connection, customer is replaced by Authorised
Signatory in (i) to (v) above. The live photograph of the following original
documents shall also be captured by the PoS agent:
a) Document that establishes the identity and address of the
entity/ company /organizations.
b) Authorization letter for Authorized Signatory (Board Resolution/Letter
from Proprietor or Partner/Letter from the person authorized to issue
the same showing delegation of authority).
c) End user list.
(viii) Before activation of the mobile connection, the authoriz~d representative of
Licensee or the IT system of Licensee shall check and verify that:
a) All the entries in the CAF & Licensee's database for the respective
customer are complete and there is no error apparent on the face of
records of the customer in the CAF & database.
b) Live photograph of the customer matches with the photo received from
the UIDAI.
c) No Gibberish information (a single nonsensical word or a group of
nonsensical words) is stored in the CAF and Licensee's database.
(ix) The CAF shall be digitally created and digitally signed by authorized
representative of the Licensee and then only the SIM card can be activated by
the Licensee. If the verification as mentioned above is done automatically by an
IT system, then digital signature shall not be applicable.
(x) The date and time of the SIM activation shall be captured in the database
records and CAF of the customer.
(xi) Only one mobile connections per day can be issued to a customer using this
process in case of individual/ outstation customer.
(xii) The above-mentioned e-KYC process is an alternative process in addition to the
existing process of issuance of mobile connections and shall be applicable to
Local, Outstation and Bulk customers.
(xiii) The e-KYC process shall be applicable for all Licensed Service Areas (LSAs)
including J&K, North East and Assam LSAs.