DETAILED LESSON PLAN IN HANDLE CLIENTS QUERIES THROUGH TELEPHONE,FAX MACHINE,

EMAIL ETC- 1st SEMESTER

September 9 2024
PREPARED BY: JENELYN G. VIAJEDOR

I. OBJECTIVES:
At the end of the lesson, the students will be able to:
a. Determine the proper way of handling clients queries through telephone, fax machine,
email etc,
b. Value the importance of effective communication in building client relationships,
c.

II. SUBJECT MATTER:

 Lesson: Handle clients queries through telephone, fax machine, email etc
 Reference:

 Materials:

III. PROCEDURE:
TEACHER’S ACTIVITY STUDENTS ACTIVITY
PRELIMINARY ACTIVITIES

 Prayer
- Please all stand for our prayer”
(The teacher will show a video presentation of (The students are doing the prayer)
prayer)

 Greetings -“Good morning ma’am!”

-“ Alright good morning everyone!.”Its great to see
you all here today. Before you sit please pick up a
piece of paper and arrange your chair."

Setting Classroom Rules

-“Before we start, Here’s our classroom rules. I want
you to read and understand it.” Classroom Rules:
.  Respect everyone in the class
 Listen attentively
 Put your phones in a silent
 mode.
 Raise your right hand if you
want to ask or answer some
questions for you to be
recognize.
 Cheer up and do your best!

“-Ma’am, no one is absent today.”

Checking of Attendance
-“Let us first check the attendance. Class beadle is
there any absent or who are the absent for today?” -Yes ma’am

-“Very good! Since no one is absent let’s give

yourself a clap!”

 Motivation: "GUESS ME" - Yes ma'am

To start our lesson we're going to have an activity
first named "GUESS ME". So I have pictures here in
loptop all you do is guess it. - Ma'am the picture show

- Then I will call someone or you can volunteer to

answer in this activity. Now guess this picture did
you have any idea what what are the picture show?
who wants to answer?

Materials: 2 pieces bond papers

-You will divided yourselves into two (2) groups. This

envelop here with me contains a pieces of puzzle
inside. You will arrange the given jigsaw puzzle to
form an image related to our new topic. Is it clear?

-If you have any questions, please don’t hesitate to

call my attention by raising your right hand.

Ask them:
1. What can you say about the activity?
2. How did you come up with your answers?

 Activity: SIT AND JUMP!

Materials: Instructional materials
Direction: With the same group, the students
 will read the scenario. (3 minutes). Each
correct answer is equivalent to one star

-“I will present random pictures and you are going to

identify the pictures. If the picture shows a
hazardous hand tools you are going to (JUMP) if it’s
not (SIT). “

 Analysis
Questions:

What do you feel during the activity?

Did you find the activity difficult or challenging?

Why?

Based on our activity, do you have any ideas what

will be our topic for today?

 ABSTRACTION
LESSON PROPER
“Our lesson for today is about the other different
types of hand tools. But before that let us all read
our objectives for today because this will guide us
with our lesson for today.”

Yes ma’am

(The students are doing the activity)

Ma’am the activity is great and fun!

By analyzing the given instruction
Ma’am.
-“Furthermore, let us define some terms that we will
encounter during our discussion.”

-________ please read our trade term.

The teacher deepens the discussion

Hand Tools include a wide variety of non-

powered devices such as wrenches, pliers, hammers, “ Ma’am I felt excited and enjoy”
and screwdrivers. These tools may seem harmless,
“Ma’am the activity is quite
but they are the cause of many injuries. The
difficult/challenging but at the same
Following are the summary of safety practices time it is fun!”
related to hand tools.

General hazards: -I think our topic for today will be all

about the safety and hazards of hand
 The two most common hazards associated tools ma’am”
with the use of Hand Tools are misuse and
improper maintenance.

-________pease read the definition of Misuse.

OBJECTIVES:
At the end of the lesson, the
students will be able to:
a. Enumerate and
understand the safety
 Improper maintenance allows hand tools to practices of hand tools
deteriorate into an unsafe condition. b. Identify the problems and
(Example would include cracked wooden safety tips of hand tools
handles that allow the tool head to fly off or c. Value the importance of
that can shatter upon impact. the safety practices of
hand tools in Computer
-Can you give another example of misuse? system servicing

-Very good!
TRADE TERM:
 Specially designed tools may be needed in
hazardous environments. (Always use non- Insulated tools-are hand tools used by
sparking tools in the presence of flammable electricians to help them protect from
vapors and dusts. Insulated tools with electrical related accidents.
appropriate ratings must be used for
electrical work).

How to determine the defective and non-defective

tool?

-________ please read the definition of visual

inspection.

Functionality - Another way to determine the

defective and non-defective tools is by checking or
 Misuse occurs when a hand
assessing if the tool is already susceptible to wear tool is used for something
and tear or does it exceed to its service life already. other than its intended
purpose. (An example would
-What can you say about functionality of tools? be using screwdriver as a
chisel. This may cause the tip
-Excellent! to break and strike someone).

Performance – Checking the performance of the tool

is one way also to determine defective and non-
defective tools. Checking of the performance of a
tool is not only done during the actual use, it should
also be done before and after to determine whether
the tool is still worthy to be used. (Students answer may vary)

What should be done if the tool is found defective?

 If a tool is defective, remove it from service,

and tag it clearly "Out of service for repair.

-What do you mean by out of service for repair?

-Very good!

 If tools are defective, attach an Out of Service

tag with signature and date.
 Replace damaged equipment immediately – Visual Inspection – the defective and
do not use defective tools "temporarily. non-defective tools are easily
  To ensure safe use of hand tools, do not use identified through visual inspection.
a defective tool, inspect tools prior to use Defective and non-defective tools are
and verify that tools are repaired. described by its physical appearance
such as dullness, sharpness,
Defective tools can cause serious and painful dismantled parts and more.
injuries. If a tool is defective in some ways, do not
use it. Once defective hand tools are identified,
separate it and have it labelled

Application:
(Students answer may vary)
Activity:

Directions: The students will be group into three (3) the

will read the scenario below and answer the questions
that will follow.

Rex is a computer technician. Every day he encounters a

lot of computer troubleshooting problems. In a day, he
only had his lunchtime as his break time. Because of the
many computers to be checked, he forgot to take good
care of the tools he is using. He doesn’t even have time to
visually check the physical condition of the tool he used.
He was that busy and that routine lasted for a month.

Questions:
1. If you were Rex, what possible problem of tools will
you encounter after a month?
2. What could be the possible safety tips that he must
do? Write your answers in the table below.
(Students answer may vary)
Just give 3 possible problems he may encounter and your
suggested safety tips.

Identified Hazards Safety

Problems
1.
2.
3.

-“You will be guided by the given rubric.”

-“Do you have any questions or clarification?”

-“If you need assistance, just call my attention by
raising your right hand. Okay? You may now start”

 Generalizations
Questions
1. What are the two common hazards associated in
using hand tools?
2. As a student, is it important to learn and be aware
of the hazards and the safety tips of using hand
tools? Why or Why not?

(The students are doing the activity)

 -“Misuse and improper maintenance
ma’am”
-“Yes ma’am, it’s important for us to
learn and be aware of the hazards
and safety tips because it help us to
prevent accident and injuries and to
maintain a safe working
environment”

SCORING RUBRIC

Excellent Very Satisfactory Need Points

(5 points) Satisfactory (4 (3 points) Improvement Earned
points) (2 points)
1. Content The students The students The students The students
shows very clear shows clear and sometimes never shows
and accurate accurate content shows clear and clear and
content in the in the group accurate accurate
group activity activity content in the content in the
group activity group activity

2. The students The students The students The students

Cooperation shows good shows sometimes did not shows
teamwork to teamwork to shows teamwork to
complete the complete the teamwork to complete the
group activity group activity complete the group activity
group activity
3. Time The students The students The students The students
Management finish the activity finish the finish the finish the
completed activity within activity activity
ahead of time. allotted time. completed completed
(seconds (hours beyond)
beyond)
Total 15 12 9 6

Evaluation: MULTIPLE CHOICE

Direction: Get a ¼ sheet of paper and choose the letter of the correct answer.

1. What common hazards of hand tools is used for something other than its intended purpose.
An example would be using screwdriver as a chisel.
a. Misuse b. improper maintenance
c. Defective d. Functionality
2. Which of the following is NOT appropriate to do when there are identified defective tools?

a. Tag the tool with signature and date.

b. Do not use defective tool.
c. Replace the defective tool.
d. Repair the tool by yourself..

3. What is the proper way of tagging out a defective tool?

a. Defective
b. Defective= then affix signature
c. Defective= then affix signature and date
d. Affix signature and date

4. When determining defective and non-defective tools, it is easily identified through________

a. General Hazards
b. Visual Inspection
c. Functionality
d. Performance

5. What should be done to a defective tool?

a. Tag and remove. b. Remove right away
c. Throw away. d. Give it to others.

Answer key:
1. A 2. D 3. C 4. B 5. A

V. ASSIGNMENT:
In a ½ crosswise. List down the Do’s and Don’ts of Hand tools (pliers, screwdrivers and utility
knives/ blade)