Shruti Verma

Senior Business Consultant | Driving Business Strategy and Optimization | Expertise in

Project Management and Data Analysis | Business Strategy and Operations Expert |
Process Improvement
[email protected] 09958203497 201009 Noida May 19, 1996 Female Indian
linkedin.com/in/shruti-verma-026ab3b5

Skills Data Analysis Microsoft Excel

Data Visualization Google Data Studio

PowerPoint Microsoft Office

Power Bi SQL

Strategic planning Effectively Communicate

Decision-Making Risk management

Project Planning and Management

Employment
Present Senior Business Consultant
Arahas Technologies, Gurugram
3+ years of experience
Passion for transforming complex business requirements into actionable
insights using analytical tools such as Power BI, SQL, Google Data Studio,
and ThoughtSpot.
Skilled in transforming complex challenges into strategic opportunities.
Steering impactful Business Development initiatives.
Crafting compelling investor decks, aligning financial data and strategic
goals.
Leading strategic marketing plans, optimizing strategies for maximum
impact.
Fostering stakeholder relationships for collaborative success.
Overseeing product lifecycle for environmentally-focused solutions.
Providing expert guidance on environmental challenges, contributing to
sustainable and resilient solutions.

Oct 2020 - Oct 2023 Software Engineer

Tech Mahindra, Noida
Project: Small Business Merchant Acquisition for Google Pay
Achieved acquisition targets through seamless collaboration with vendor
partners.
Managed over 100+ agents, increasing onboarding of merchants by 20% in
one quarter and retention by 14%.
 Identified and documented project changes with proactive budget
oversight.
Collaborated with clients to define solution requirements.
Organized and analyzed market-related information from internal and
external sources.
Forecasted and tracked marketing and sales trends by thoroughly analyzing
collected data.
Gathered data on competitors to analyze prices, sales, and methods of
marketing and distribution.
Prepared reports of findings by illustrating data graphically and translating
complex findings into written text.
Collected and analyzed data on customer demographics, preferences,
needs, and buying habits to identify potential markets and factors affecting
product demand.
Collected and analyzed data from a variety of sources to create detailed
market research reports for top-level decision-makers.
Analyzed data to uncover insights and identify key opportunities to inform
strategic decisions.
Led impactful customer churn analysis projects, leveraging data trends for
substantial outcomes.

Technical Skills:
SQL | Process Improvement | Strategy Building | Project Management
Power BI | Tableau | Google Data Studio | ThoughtSpot
Microsoft Excel | PowerPoint | Word
Data Analysis | Visualization | Documentation | Process Optimization

Key Achievements:
Successfully led numerous fundraising efforts through compelling investor
deck presentations.
Contributed to the success of high-impact projects, including Small Business
Merchant Acquisition for Google Pay.
Provided expert guidance on Telecom and Pharma challenges, contributing
to resilient solutions.

Jan 2020 - Oct 2020 Intern

TechMahindra, Noida
Increased Pre-sales Success with Power BI, SQL & Data Analysis
Actionable Insights: Complex Data to Informed Decisions (Power BI, SQL)
Client Engagement: Data-Driven Communication with Power BI & SQL Value
Process Optimization: Data Analysis Drives Strategic Objectives

Projects
Mar 2021 - Oct 2023 Google (Google Pay)
Google Pay: Merchant Acquisition & Operations Leader
Supercharged Merchant Growth: Delivered a 20% increase in merchant
onboarding within a single quarter, fostering a robust digital payment
ecosystem.
Optimized Onboarding Experience: Championed initiatives that
streamlined the merchant onboarding process, ensuring a smooth and
efficient journey.
Enhanced Business Integrity: Identified and addressed operational
vulnerabilities, resulting in a more secure and reliable platform for all
stakeholders.
Empowered Vendor Network: Equipped vendor partners with the
necessary skills to identify risks and ensure high-quality onboarding
 practices.
Streamlined Inventory Management: Effectively managed inventory
framework, production, budgets, and deadlines with third-party partners,
guaranteeing successful onboarding execution.
Data-Driven Leadership: Leveraged data analysis and complex data
validation to drive informed decision-making and optimize processes.
Seamless Merchant Support: Led a team exceeding 100 agents, ensuring
merchants received timely and effective assistance for digital payment
concerns.

Oct 2020 - Apr 2021 Customer Churn Analysis (British Telecom)

British Telecom:Customer Churn Reduction Specialist
Reduced Customer Churn: Led in-depth customer churn analysis for BT,
identifying key risk factors and developing strategies to mitigate churn.
Enhanced Data Analysis: Established data structuring and validation
methods to ensure the accuracy and reliability of churn insights.
Cross-Functional Collaboration: Partnered with diverse teams to
implement churn reduction strategies based on data-driven insights.
Effective Communication: Presented findings and recommendations to
stakeholders, driving informed decision-making for customer retention.

Education
Jul 2020 MCA
Birla Institute of Technology, Ranchi

Jul 2017 BCA

Birla Institute of Technology, Ranchi

Jan 2014 12th

CBSE

Jan 2012 10th

CBSE

Languages English Hindi

Achievements 2022- Bravo Award for all four Quarters (Tech Mahindra)
2023- Pat on back Award for Quarter 2 and Quarter 3
2024- Top Performer Award