INITIATIVES ON

PREVENTIVE VIGILANCE

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Vigilance Awareness Week 2021

Central Vigilance Commission
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The Commission has been bringing out compilations on Preventive Vigilance initiatives
undertaken by various organizations from time to time. This Booklet is a compilation of
initiatives undertaken during the period 2020-21. This period has been marked by a Global
Pandemic that has badly affected the working of various organizations. It is heartening to note
that despite these crippling handicaps, a number of excellent measures to strengthen the
Preventive Vigilance mechanism have been undertaken. These initiatives include those on
leveraging technology in a big way to bring out systems improvement and transparency.
Automation of processes has also taken place. Many initiatives relate to improving the
interface of organizations with outside stakeholders, be it vendors, contractors, or customers.
Several organizations have developed IT-based portals for vendors and contractors wherein
they can track the processes and payments of bills. Others have used technology to develop
better systems for Vigilance Administration.
The Commission received an overwhelming response from the organizations to its
request for write-ups on Preventive Vigilance initiatives. Out of the over 140 write-ups received
by the Commission, 61 have been shortlisted to be published in this Booklet. A Committee of
five Chief Vigilance Officers, namely - Ms. Trishaljit Sethi, CVO, NTPC, Shri Alok Ranjan,
CVO, BHEL, Shri Anant Kumar Singh, CVO, IOCL, Ms. Simmi R. Nakra, CVO, PFC, and
Shri Vijay Kumar Tyagi, CVO, PNB assisted by Shri Nitin Kumar, Director, CVC, and
Shri Rakesh Kumar, Dy. Advisor, CVC scrutinized these initiatives and shortlisted the ones to
be published in this Booklet. These initiatives range from Improvements in Human Resources
Management, Banking and Financial Services, Improvements in Contracts and Inventory
Management, Project Management and Policy Initiatives, Automation of Operations, Transport
& Infrastructure Management System, and Strengthening Vigilance Administration.
This compilation can be used by other organizations which can replicate these ideas,
duly customized for their needs. I am grateful to the Commission for its support and guidance in
bringing out this Booklet.

New Delhi (P. Daniel)

12th Oct 2021 Additional Secretary, CVC
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CONTENTS
Sl. No. Page No.

BANKING, FINANCIAL SERVICES & INSURANCE SECTOR (BFSI)

1 End-to-End Automation for Underwriting and Claim

Management: SEWACORE.
1
Agriculture Insurance Company of India Limited

2 Training on Preventive Vigilance.

3
Bank of Baroda

3 'Centralised' Credit Guarantee Scheme for Micro and

Small Enterprises portal.
6
Bank of Maharashtra

4 Generation of 'Alert' during withdrawal from NPA Linked

Accounts. 8
Central Bank of India

5 Automated Accounting of Cash Loaded in ATMs and

Bunch Note Acceptors. 10
Indian Bank

6 Checking of Revenue Leakage in MSME 'Jewel Loan' (JL)

Portfolio by Integration of Loan Accounts with FINACLE
Database. 12

Indian Overseas Bank

7 Online Portal for Effective Surprise Vigilance Checks.

14
Life Insurance Corporation of India

8 Portal for Claim Authentication in Motor Insurance.

15
National Insurance Company Limited
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Sl. No. Page No.

56 National Electronic Toll Collection System: FASTag.

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National Highways Authority of India (NHAI)

57 Paperless movement of files: e-Office Application.

142
Dredging Corporation of India Limited

58 Real-Time Transfer of Pricing data from Central Marketing

Organization to Plants.
144
Steel Authority of India Limited

59 Implementation of Electronic Bank Guarantee System.

146
GAIL (INDIA) Limited

PROJECT MANAGEMENT

60 Cloud-based Project Monitoring Tool: Data Lake.

149
National Highways Authority of India (NHAI)

61 Monitoring of Plantation Activities through Geo-tagging:

Harit Path.
151
National Highways Authority of India (NHAI)
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National Highways Authority of India (NHAI)

National Electronic Toll Collection System: FASTag

1.
BRIEF DESCRIPTION OF THE MEASURE/ INITIATIVE

National Electronic Toll Collection (NETC) is a program that uses a FASTag device that
employs Radio Frequency Identification (RFID) technology, for making toll payments
directly from the Wallet/saving bank account linked to it. Whenever a FASTag vehicle
having sufficient balance enters the fee plaza, an RFID reader installed at the toll plaza
checks the authenticity of the same FASTag and allows the user to cross the fee plaza
without actually stopping.

NETC Programme was started in 2013-14 at some fee plazas. However, from midnight of
15th/16th Feb 2021, all lanes are declared as FASTag lane at the fee plazas and vehicles
not affixed with FASTag entering into FASTag lanes are disincentivized to pay double of
the applicable user fee. Moreover, provision is made in Motor Vehicle Act, wherein having
FASTag on the vehicle is made mandatory.

Scale of Operation

NETC Programme has been introduced and implemented on a large scale universally.
Presently, there are more than 880 Toll/fee plazas under NETC Programme.

2.
BACKGROUND

Before the inception of FASTag programme, toll fee was paid manually (Cash/plastic
card) at the fee plazas. FASTag programme has facilitated road users to pay toll fees
through RFID based FASTag which is linked to wallet/saving account without actually
stopping at the fee plaza.

Problems/Vigilance /risk that was addressed.

Fee collection through FASTag at the toll plaza has created transparency among
stakeholders. Now, no more risk of handling cash flow at the toll plaza and malpractices
related to it has been minimized.

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3.
IMPLEMENTATION

Technology: FASTag is a passive device and it works on the principle of Radio Frequency
Identification (RFID) technology which enables automatic deduction of the toll fee directly
from the prepaid or savings account linked to it. FASTag is also vehicle specific and once it
is affixed to a vehicle, it cannot be transferred to another vehicle.

Human Resource: Following are the stakeholders under NETC Programme:

· IHMCL · NPCI
· User · System Integrator
· Acquirer Bank · Issuer Bank
· Concessionaire/Toll Operating Agency

The functional and technical document has been prepared locally. The component under
FASTag technology like RFID tags, RFID reader and other equipments are procured
locally as well as from abroad.

4.
IMPACT AND BENEFITS

Customers can travel without stopping at the toll plaza by using the FASTag thus reducing
congestion at plazas and, saves fuel, reduce air pollution, and reduces travel time.
Customers can recharge FASTag accounts online through issuing member banks portal
using UPI/ Credit Card/ Debit Card/ NEFT/ RTGS /Net Banking.

With the inception of FASTag technology (interoperable solution not plaza specific), now
users have the facility to pay the toll fee amount without stopping at the fee plaza. Earlier,
they only had the option to pay through Cash/Card by stopping at the fee plaza.

· It increases transparency in transactions. Reduce cash handling.

· Provides an interoperable secure framework capable of use across the country.
· Enhance audit control by centralizing user account.
· Reduce air pollution by reducing the congestion around the toll plaza.

5.
POTENTIAL FOR REPLICABILITY

· City Toll Plazas

· Parking System
· Fuel Payments
· Enforcement vehicle linked fines
· Vehicle Tracking System

XXX

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