Chetan Gaikwad

EXPERIENCE
March 2022 - June 2024
OM Manager (Revenue, Billing, Invoicing) NielsenIQ India Pvt Ltd |
Pune City
• Leading Order Management to Invoice (AR) team for the EEMEA
region managing a span of 37 associates including 4 Team.
• Ensure timely and accurate processing of Contracts,
Billing/Dispatch, Revenue Recognition, MJE, Reconciliations, MDM,
Pune, INDIA 411015 AR & Dispute Management, Dunning, Cash Management, Sales
Provision, Monthly & Quarterly reporting, etc
8087378099
• Monitor and manage OTC function through preparation and
[email protected] publication of monthly KPIs and process reviews.
• Leading all issues & concerns with stakeholders regarding OM and
Billing.
SUMMARY • Provide extended support to the EEMEA Cash Application &
Collection team.
Detailed Manager effective at
• Listened to team members' feedback and proactively addressed
creating positive environments concerns.
where employees can thrive and • Drive controllership in accordance with IFRS & US GAAP criteria,
succeed. Reliable and aware of implementing ASC 606 reporting
direct competitors and strategies. • Collaborate closely with the Regional & Global Revenue Services
Looking for new management role Leader, FPNA (Financial Planning & Analysis), Corporate Finance,
where hard work and dedication Commercial Teams, and Clients.
will be highly valued. • Initiate and manage process transformations & automation to
standardize & improve performance and efficiency
• Lead talent development of the Revenue Associates through
SKILLS recruitment, training, coaching, project assignment, etc
• SAP SD Module, ECC Module, • Co-Manage the weekly/monthly call rhythm for Unbilled, Blocked
S4 Hana, Cloud based ERP Revenue and AR for all markets
• Congnos Analytics, Power BI • Drive efficiency by transforming ways of working in coordination with
Robotics & BPM teams
• All Operating systems: - Windows
98/ 2000/2010 XP/Office 365 • Transformations in Revenue Recognition, WBS Creation, Cash App,
Dunning, SOA, etc thereby saving 1000's of annual hours.
• ERP - Oracle 11I, R12
• Expert into Order to Cash
Collections. April 2016 - March 2022
• High and Accurate Productivity in Senior Analyst (O2C Resolution Auditor) CDK Global India Pvt Ltd
Finance and Insurance domain. | Pune City
• IFRS & US GAAP, ASC606 • Contracts Audit between dealers & CDK
• Team Building, Leadership & • Validation & approving Orders which place sales team for dealership
Client Relationship Management • Contracts Audit, Renewals, Upgrades & Terminate for Dealers
• Process Optimization, • Monitoring Internal & External Emails & calls communication
Standardization & Transformation • Resolving pricing & billing issues
• Process New Transition & Quality • Billing & Pricing discrepancy Resolutions- interaction with various
Control stakeholders
• People Hiring, Retention & • Continuously working with Quoting, sales & Installation team to get
Onboarding resolve the issues of Dealership
• LEAN Six Sigma Black Belt • Monitoring all new Employees & train them on all regions
• SOX Audit - Controls • Distribute works according to requirements & allocates regions wise
management work to all Auditors
• Preparing Variance & obligation financial reports for management &
Dealers
• Developed different kinds of analysis reports to compare Billings &
 pricing issues
• Consistently working with Legal & compliance team
• Preparing all types of Weekly, monthly reports like Contracts Audit,
Renewals and Upgrades & Terminate for Dealers & ensure that
those activities are completed on time
• Publishing monthly, quarterly and yearly Complaint reports to the
Board of Directors and department managers
• Preparing audit findings to Board Audit Committee and Board of
Directors
• Continuously working with financial controller to resolve the billing
issues of Dealership & providing my output to avoid any discrepancy
in the billing
• Handling various Billing AR, Cash Apps in Oracle, JP Morgan, Final
approvals, and Credits memo's in oracle Bank reconciliation reports,
Check refunds and IPNS cash apps
• Process implantation successfully for Cash Apps, Data warehouse,
Sales express lane & various financial reports
• Working closely with US team during month end close and providing
required data, reports etc
• On timely and accurately
• Interacting on daily basis with onshore team for requirements
• Constantly working with stakeholders both internal as well as
external
• Working for Complex Reports on client's information's and
downloads from books of account using various tools like Congo's,
Impromptu etc
• For clients review of Contract Audits based in Excel and PPT graph
presentation
• Consistently working for Quality process improvements
• Also worked on Financial Reports for Saleable items, Depreciation
and Variance Analysis
• Projects worked on: Contract Audit and Billing AR, Reporting, SOX
Audits Compliances, PCM audit Reports
• Mentoring new joiners
• (Training, Access, floor support)

November 2011 - April 2016

Senior Associate Trizetto India Pvt Ltd (A Cognizant Company)

• Experience to work with US Client for E2E, Enrollment to Billing

Process
• Floor supporting to resolve all Queries related Claims Pay, Billing &
Enrollment Process
• Maintaining TAT for Claims processing
• Process Claims from holds once missing information received from
approvers
• To work with operation as well as quality team
• Daily interaction with client, internals for issue resolution
• To Enrolled Member in FHP, MHH & COA Plan as well as Make the
Endorsement as per request
• Ensuring all process updates are communicated to team and
discussed in the same shift
• To ensure that the quality % decided upon by the business is met
• To share best practices and knowledge with fellow members on the
floor
• Managing internal team communications- Sending Daily Productivity
Report.

March 2010 - August 2011

Senior Process Executive Infosys Bpo Ltd | Pune City
• Experience to work with global Client. (CISCO Order Management)
• Daily interaction with client, internals for issue resolution.
• To coordinate between team members and TLs/Managers.
• Meet the center targets decided upon by the Clients.
• To ensure that the quality % decided upon by the business is met.
• To share best practices and knowledge with fellow members on the
floor.
• Decide average handling time and suggest best practices to meet
average
Handling time.
• To work on high escalations to achieve client satisfaction.
• Managing commits for the client during WE/ME/QE & YE.
• Ensuring all process updates are communicated to the team and
discussed in the same shift.
• Facilitate and attend the weekly meeting with the audit team.
• To decide best strategy to control volumes.
• Preparation of Daily Productivity/ Billing reports.
• Escalations Management.
• Consistently working for Quality improvements.

September 2008 - March 2010

Transaction processing officer Mphasis (An EDS Company)

• Validation of claims received from customers

• Verification of details against the database entries
• Claims processing with amount details on customer accounts
• Maintain target and high accuracy to process the claims.

EDUCATION
2024
MBA | Finance, SCM & Prj Management
IIBM institute, SPPU, Pune, MH

2021
Diploma in Taxation Law
Savitribai Phule Pune University

2007
Bachelor of Commerce
University of Pune

2001
SSC
Maharashtra Board

PERSONAL INFORMATION
• Date of birth: 02/04/86
• Gender: Male
• Nationality: Indian

HOBBIES AND INTERESTS

Listening Songs
LANGUAGES
Marathi, Hindi: First Language
English: B2

Upper Intermediate

DISCLAIMER
I, Chetan Gaikwad, hereby declared that the above information is true
to the best of my knowledge.