PAPER-III

TOURISM ADMINISTRATION AND MANAGEMENT

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D 93 1 4 (In words)

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Number of Pages in this Booklet : 32 Number of Questions in this Booklet : 75
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D-93-14 1 P.T.O.
 TOURISM ADMINISTRATION AND MANAGEMENT
Paper – III
Note : This paper contains seventy five (75) objective type questions of two (2) marks each. All
questions are compulsory.

1. Setting a high price when the market is price – insensitive is referred as

(A) Prestige-pricing
(B) Market-skimming pricing
(C) Market-penetration pricing
(D) Discriminatory pricing

2. Name the type of the tour where an organiser accompanies the group for arrangements :
(A) Executive Tour (B) Entertainer Tour
(C) Escorted Tour (D) Extra-costed Tour

3. When integration occurs between companies offering complementary rather than

competitive products, it is known as
(A) Horizontal integration (B) Backward integration
(C) Forward integration (D) Concentric diversification

4. Assertion (A) : International tourists arrivals grew by 5% worldwide in 2013 reaching

1087 million arrivals.
Reason (R) : China has consolidated its position as number one source market in the
world.
Codes :
(A) Both (A) and (R) are true and (R) is the correct explanation.
(B) Both (A) and (R) are true, but (R) is not the correct explanation of (A).
(C) (A) is true, but (R) is false.
(D) (A) is false, but (R) is true.

5. When buyers are divided into groups on their knowledge, attitude and use on response to a
product, it is known as
(A) Behavioural market segmentation (B) Psychographic market segmentation
(C) Geographic market segmentation (D) Demographic market segmentation

6. Which of the following drives is not a part of McClelland’s theory of motivation ?

(A) Need for Enrichment (B) Need for Achievement
(C) Need for Power (D) Need for Affiliation

Paper-III 2 D-93-14
 – III
:

1. !" " #$ % " ! & '

(A) () * + !, (B) -. / 0 * + !,
(C) -. * + !, (D) 1 "1 *, * + !,

2. .* ! 2 ! & 3 4 2 * 4 4 3'
(A) 2& & * . .* ! (B) 2.!. ! .* !
(C) 2 5.- 6 .* ! (D) 2& .7 5 . .* !

3. +8 9 " 4 ! *! 9 " % % 39 3
(A) :3 (B) %0
(C) 00 (D) ; + !,

4. (A) : 2013 ! (.7 . 0 <= "! > > ?@AB 0

$% 0
(R) : % !2 C ! DE 4 * ! 3

(A) (A) 3! (R) " !3 (R)F (A) G 3

(B) (A) 3! (R) " F ! (R)F (A) G H 3
(C) (A) 3F ! (R) 0 3
(D) (A) 0 F3 ! (R) 3

5. I J F ! 4 9 " 0 3! 9 9 I +! ! * $.
F 3
(A) ! ! 1 (B) G ! 1
(C) 1 30 ! 1 (D) ! 1

6. 3 !, 3& 6K 4 ! 5L . M !, &3 6K N O 10 H 3'

(A) PN (B) 9 + !
(C) & (D) N !,
D-93-14 3 Paper-III
7. Service providers communicating their level of service through their pricing is termed as
(A) Market Segmentation (B) Market Targeting
(C) Market Tracking (D) Market Positioning

8. Assertion (A) : Applied research is usually constrained by set time schedules.

Reason (R) : Applied research addresses some particular problems or attempts to achieve
a particular set of outcomes.
Codes :
(A) Both (A) and (R) are true and (R) is the correct explanation.
(B) Both (A) and (R) are true, but (R) is not the correct explanation.
(C) (A) is true, but (R) is false.
(D) (A) is false, but (R) is true.

9. The flagship of ITDC hotels is

(A) the Brahmputra Ashok (B) the Kalinga Ashok
(C) the Ashok, Delhi (D) the Pataliputra Ashok

10. What is the difference between a bar chart and a histogram ?

(A) A histogram does not show the entire range of scores in a distribution.
(B) Bar chart is circular where as histogram is square.
(C) There are no gaps between the bars on a histogram.
(D) Bar charts represent numbers, where as histograms represent percentage.

11. In the new product development, write down the commercial steps that would be followed
in order :
I. Test Marketing
II. Business analysis
III. Generation of new product ideas
IV. Screening and evaluation of Ideas
Codes :
(A) II, I, III, IV (B) III, IV, I, II
(C) I, II, III, IV (D) III, IV, II, I

12. Suez Canal links the following two Seas :

(A) Atlantic Ocean and Mediterranean Sea
(B) Atlantic and Pacific Oceans
(C) Mediterranean and Red Seas
(D) Pacific and Southern Oceans

Paper-III 4 D-93-14
7. " Q! * + ! ! "
(A) -. 0 . (B) - . . 0 -/.0
(C) - . .73 / 0 (D) -. /0

8. (A) : & + 3! % + 3
(R) : & + RS ( . 3 4 2 ( .
! ! 3

(A) (A) 3! (R) " !3 (R)F (A) G 3

(B) (A) 3! (R) " F ! (R)F (A) G H 3
(C) (A) 3F ! (R) 0 3
(D) (A) 0 F3 ! (R) 3

9. T. T6 T T . G . 3 3'
(A) IU (B) / 0
(C) F " (D) .

10. V % . 3! % & ! 3'

(A) 2 % !, 0, H "G
(B) V %. PW ! 3 % 0 ! 3
(C) V % % G 4 H 3
(D) V % . G " 3 % " 3

11. 9 " , % !, I X G X
I. !:, , II. (,
III. 9 " + !, P IV. + !, $% *

(A) II, I, III, IV (B) III, IV, I, II

(C) I, II, III, IV (D) III, IV, II, I

12. ! " 0! 3'

(A) + 0! 2 1* + 0!
(B) + 0! 2 0!
(C) 1* + 0! 4 0!
(D) 0! 2 ":, 0!
D-93-14 5 Paper-III
13. Identify the country to which the High Skilled Migrant Programme (HSMP) VISA is
applicable
(A) United Arab Emirates (B) Australia
(C) United States of America (D) United Kingdom

14. The major achievement of IATA in air-transportation is

(A) one world, one formula and one currency
(B) one phone call, one journey ticket and one currency
(C) one phone call, one organisation and one currency
(D) one world, one regulation and one currency

15. Items of List – I and List – II pertain to type of financial ratios and their utility. Candidate
has to match an item in one list with the appropriate item in the other list :
List – I List – II
i. Liquidity Ratios a. Operating efficiency of the company
ii. Leverage Ratios b. Efficiency of the company to manage and utilize its
assets
iii. Activity Ratios c. Long-term financial position of the company
iv. Profitability Ratios d. Ability of the firm to meet is current obligations
Codes :
i ii iii iv
(A) d c b a
(B) c d a b
(C) b a d c
(D) d c a b

16. Which of the following statements is false ?

(A) The number of visits to a destination is the best indication of the value of tourism to
the destination.
(B) Total tourist nights are a better indication of the impact of tourism on a destination
than total tourists arrivals.
(C) Average daily expenditure provides an indication of the quality of tourist traffic to
most destination.
(D) Average expenditure per visit is a better indication of the quality of tourist traffic to
a destination than average length of stay.

17. Rani-ki Vav, one of the finest example of Step Well at Patan, Gujarat was constructed by
(A) Rani Rupmati (B) Rani Karnavati
(C) Rani Udaimati (D) Rani Dewal Rani
Paper-III 6 D-93-14
13. 9 " % 2 ! 9%% 3 ! I M2% T2 T2 T TO 0*
3
(A) & ! ! (B) 5 .7
(C) & ! ! (D) * .6 / 06

14. T2T. T2T !G 9 + 3

(A) 2 F 2 * 3! 2 ;
(B) 2 L 5 F2 . . 3! 2 ;
(C) 2 L 5 F 2 0 ) 3! 2 ;
(D) 2 F2 3! 2 ;

15. *% – I 3! *% – II W ! 3! 9 9 0 + 1 4 8 *% – I
" 4 *% – II 9 & " !
–I – II
i. & 6. a. %
ii. ! b. ! W + 2 9 0 !
iii. c. "Y + W 4
iv. 1" d. " !* ! L :
:
i ii iii iv
(A) d c b a
(B) c d a b
(C) b a d c
(D) d c a b

16. 3 & 3'

(A) 0 G 9 0 2 . * -W 3
(B) . G + 0 4 ! . 1 !
. !
(C) 3 "3 + !0 4 ! . .73 L 0, W " ! 3
(D) 0 4 ! Z[ 3 + + 0 4 . .73 L
0, W ! :, 9 Q! 0 3

17. . F0 ! 4 2$ M . O ! 9" !, 2 “! ” , ! 4
(A) ! DE (B) ! ,
(C) ! 9" (D) ! " !
D-93-14 7 Paper-III
18. Determine the international Sale Indicator for the international journey from LAX-DEL
(Los Angeles to Delhi) for which ticket is sold in Chicago and issued in Montreal
(A) SITI (B) SITO
(C) SOTO (D) SOTI

19. The features of condominium hotels are

(i) Time sharing ownership is similar to condominium.
(ii) Each unit of condominium hotels has multiple owners.
(iii) The condominium management rents units according to the desires of the owners.
(iv) The purchaser does not buy real estate, but the long term right to use it.
The candidate has to find out the correct combination according to the code :
(A) (i), (iii) and (iv) are correct. (B) (i), (ii) and (iii) are correct.
(C) (ii), (iii) and (iv) are correct. (D) (ii) and (iii) are correct.

20. A tour guide should not be a tour guide if he does not know
(A) History of monuments
(B) Travel route of a visiting place
(C) Names of all the members of a tour group
(D) How much fee he will receive

21. Tourism is a complex business that depends on the linkages of various components such
as
I. Natural Environment and Resources
II. Tourist Arrivals
III. Per Capita Income of Locals
IV. Support Services
Use the following codes given to choose the correct combination of components :
Codes :
(A) I, II, III and IV (B) I, III, IV and not II
(C) I, II, IV and not III (D) II, III, IV and not I

Paper-III 8 D-93-14
18. LAX-DEL M 5 2 " O 2 ! (.7 2 ! (.7 I + ! !
2 . . I 0 3 4 $ .7 ! 3
(A) SITI (B) SITO
(C) SOTO (D) SOTI

19. $6 . G ( 2$ X
i. 1 0 $6 3
ii. $6 .
iii. $6 + %RS ! !2 ! " 3
iv. G ! " ! 1 * " H G ! " 9 ! + ! G!" 3
1 48 *. ! % 3X
(A) i, iii 3! iv
(B) i, ii 3! iii
(C) ii, iii 3! iv
(D) ii 3! iii

20. 2 .* ! 0 6 .* ! 0 6 H % 2 "
(A) ! H
(B) . 0 0 H
(C) 2 .* ! 0 1 " H
(D) H 9 L 0

21. . 2 . 3 1 Y. + ! + ! 3 4
I. P !, 3! +
II. . 0
III. 4 0 &
IV. 2$
G 6 9 0 ! 2 Y. * % !X
(A) I, II, III 3! IV
(B) I, III, IV ! II H
(C) I, II, IV ! III H
(D) II, III, IV ! I H
D-93-14 9 Paper-III
22. The term ‘community tourism’ refers to
(A) tourism within the Asian community
(B) an approach to tourism in which local residents participate in its planning and
development
(C) tourist group of a single community
(D) group visits between ‘twinned’ town and cities in different countries

23. Total number of guests staying in the hotel at a particular time is known as
(A) House limit (B) In-house limit
(C) Plus position (D) House count

24. Write down the correct order of top destinations in terms of international tourists arrivals
in year 2013. Use the codes given below :
I. France II. China
III. USA IV. Spain
Codes :
(A) I, III, IV, II (B) I, IV, III, II
(C) III, I, IV, II (D) II, IV, III, I

25. The process of presenting Airline ticket sales and the payment there of for a week by the
travel agencies to the Airlines through an authorised Bank is referred as
(A) Actualised Bank Settlement Plan
(B) Airlines Bank Settlement Plan
(C) Authorised Bank Settlement Plan
(D) Area Bank Settlement Plan

26. Given below are two statements, one is labelled as Assertion (A) and the other is labelled
as Reason (R) :
Assertion (A) : Explosive types of volcanic eruptions are associated with the destructive
or convergent plate boundaries in which the heavier plate is sub-ducted beneath the
lighter plate.
Reason (R) : Materials of the upper mantle lying below the mid-oceanic ridges are melted
and move upwards in the form of lava during volcanic eruptions, serve as a resource
base for Volcano Adventure Tourism.
Read the above statements and select the correct answer from the codes given below :
Codes :
(A) Both (A) and (R) are correct and (R) is the correct explanation of (A).
(B) Both (A) and (R) are true, but (R) is not the correct explanation of (A).
(C) (A) is true, but (R) is false.
(D) (A) is false, but (R) is true.
Paper-III 10 D-93-14
22. “ " . ” 4 3
(A) 2 " 1 ! .
(B) . \ (. , 4 9 2 10
(C) 2 " . *
(D) 1 " “ 6 $” 0 ! 2 0! * 2$

23. G ! . ! ! 4 G 3
(A) 9 . (B) 9 .
(C) (D) 9 9.

24. ( 2013 ! (.7 . 0 \ (. , ( 0 4 I & 3'

I. L II. %
III. *T2 T2T IV.

(A) I, III, IV, II (B) I, IV, III, II

(C) III, I, IV, II (D) II, IV, III, I

25. + P + 2 ! 2 .73 2 Q! 2 ! . .
I !3 9 10 ! I & '
(A) P . (B) 2 ! .
(C) + P . (D) : .

26. % " & "2 0 2 F 2 4 (A) 0 3 2 "* ! !, (R) X

(A) : G L. L. ! + ! P .
3 1! . . % RS 3
(R) : + 0 ! 91 ! % 6 # ! !, Y ! DE G L.
" 3! # ! % > 3 3! G 26 % ! . 2 + +! ! 3
9 !& " 4 "1 G 3 3'

(A) (A) 3! (R) " !3 (R)F (A) G 3

(B) (A) 3! (R) " F ! (R)F (A) G H 3
(C) (A) 3F ! (R) 0 3
(D) (A) 0 F3 ! (R) 3
D-93-14 11 Paper-III
27. The ‘Lufthansa Airlines’ belongs to the country
(A) USA (B) Russia
(C) Germany (D) Malaysia

28. For getting recognition from Department of Tourism as three star hotel the room size and
specification should be :
(A) Double room size 140 sq. ft. and bathroom size 36 sq. ft.
(B) Double room size 140 sq. ft. and bathroom size 30 sq. ft.
(C) Double room size 120 sq. ft. and bathroom size 30 sq. ft.
(D) Double room size 120 sq. ft. and bathroom size 36 sq. ft.

29. The Ginger brand economy category hotels belong to

(A) Best Western Group of Hotels (B) Taj Group of Hotels
(C) ITC Group of Hotels (D) Oberoi Group of Hotels

30. The major shareholder in Public Limited Company Tourism Finance Corporation of India
(TFCI) is
(A) SBI (B) LIC
(C) IDBI (D) IFCI

31. From the following sites which one has been nominated for world heritage site by the
World Heritage Committee ?
(A) The Great Himalayan National Park
(B) Nishat Bagh, Kashmir
(C) Indian National Archives, Delhi
(D) Rohtas Fort, Rohtas

32. Identify the route of Yamuna Express way.

(A) Hyderabad – Secunderabad
(B) Greater Noida – Agra
(C) Greater Cochin – Alleppy
(D) Bangalore – Mysore

33. Maximum threat to the World Tourism is from

(A) Eutrophication
(B) Ozone depletion
(C) Bio-fixation and Bio-diversity loss
(D) Global Warming

Paper-III 12 D-93-14
27. ‘ ]4 2 ! ’ " 3'
(A) *T2 T2T (B) DE
(C) (D)

28. . 1 0 Q! ! . DE ! ! ! 3! ^"(.
% 2
(A) 6 DE ! 140 0 L . 4 Y! ! 36 0 L.
(B) 6 DE ! 140 0 L . 4 Y! ! 30 0 L.
(C) 6 DE ! 120 0 L . 4 Y! ! 30 0 L.
(D) 6 DE ! 120 0 L . 4 Y! ! 36 0 L.

29. / ! I6 _, . +
(A) . . 0 5L . (B) 0 5L .
(C) T. T T 0 5L . (D) ! 0 5L .

30. ! ! 0 1! . W 0 M. T2L T T TO G !+ ! 3
(A) 2 T T T (B) 2 T T T
(C) T6 T T T (D) T2L T T T

31. +! ! Q! 4 +! ! 4 0 3'
(A) P K ! (.7 (B) 0F !
(C) 1 ! ! (.7 1 G 0 !F " (D) ! F!

32. 2& 0 % !
(A) 3 "! " – "! " (B) 0 .! 26 – 0 !
(C) 0 .! % –2 (D) 0 ! – 3 *!

33. . 6 G ! 3
(A) *.7 L
(B) : !,
(C) 3 4 !, !3 3 + :
(D) 3
D-93-14 13 Paper-III
34. Arrange the following Governmental efforts for tourism development in India in the
sequence as they happened for the Nation :
I. “Incredible India” – Campaign
II. Formation of Ministry for Tourism, Govt. of India
III. National Tourism Policy
IV. Budgetary Allocation for Tourism by Govt. of India
Codes :
(A) I, II, III, IV (B) IV, II, III, I
(C) IV, III, II, I (D) II, I, III, IV

35. The right of an airline, registered in country ‘X’, to operate entirely outside of country ‘X’
in carrying traffic between two other countries is known as
(A) Fourth Freedom (B) Fifth Freedom
(C) Sixth Freedom (D) Seventh Freedom

36. The full form of IMTEC is

(A) International Medical Tourist, Experts, Technicians, Exhibition and Convention.
(B) Indian Medical Tourists, Experts, Technicians, Exhibition and Convention
(C) International Medical Tourism, Equipments, Technology, Exhibition and
Conference
(D) None of the above

37. This consists of two lists. List – I has Beaches of India and List – II has their locations in
India. Match List – I with List – II. Use the code given below :
List – I List – II
i. Juhu 1. Panaji
ii. Kovalam 2. Puri
iii. Balighai 3. Mumbai
iv. Miramar 4. Thiruvananthapuram
Codes :
i ii iii iv
(A) 2 3 1 4
(B) 3 4 2 1
(C) 1 2 3 4
(D) 3 2 4 1
Paper-III 14 D-93-14
34. 1! . 2 02 ! ! 9 I 0 2 I " 2 2
I. “ 1! ” 1
II. . F1 ! ! ! 4
III. ! (.7 .
IV. 1 ! ! ! Q! . 2 . .

(A) I, II, III, IV (B) IV, II, III, I

(C) IV, III, II, I (D) II, I, III, IV

35. " ‘X’ P 2 ! + ! " " % .73 L

3F 9 & '
(A) % 43 (B) $% H
(C) RS) (D) H

36. T2 T. T T T *! DE 3
(A) ! (.7 % . F (JF F " 4 1
(B) 1 ! % . F (JF F " 4 1
(C) ! (.7 % . F 9 !, F 3` 0 F " 4
(D) 9 & H

37. % " *% $ " 0 *% – I 1! ; . 4 *% – II 1! 4 4

*% – I *% – II 2
–I – II
i. * 1. ,
ii. 2. !
iii. Y 3.
iv. ! ! 4. Z[ ! K
:
i ii iii iv
(A) 2 3 1 4
(B) 3 4 2 1
(C) 1 2 3 4
(D) 3 2 4 1
D-93-14 15 Paper-III
38. For international airfare calculation Backhaul Check (BHC) is applied :
I. For one way journey
II. For circle trip journey
III. For all Higher Intermediate (FARE) Points (HIP)
IV. From origin to stop over point with higher NUC than origin to destination NUC.
(A) I, II, III and IV are correct. (B) Only I is correct.
(C) Only II is correct. (D) I and IV are only correct.

39. Two lists of leadership theories and the contributors of these theories are given below. The
candidate has to match an item in List – I with an item in List – II :
List – I List – II
i. Leadership Continuum a. Rensis Likert
ii. Managerial Grid b. Robert Blake and Jane Mouton
iii. Systems of Management c. Robert Tannenbaum and Warren H. Schmidt
iv. Contingency Theory d. Fred E. Fiedler
Codes :
i ii iii iv
(A) a c d b
(B) c d a b
(C) b d c a
(D) d a b c

40. Match List – I with List – II :

List – I List – II
(Name of the States in India) (Ranking of Top States in domestic tourists
visit in year 2012)
i. Andhra Pradesh 1. Rank Third
ii. Tamil Nadu 2. Rank Fourth
iii. Uttar Pradesh 3. Rank First
iv. Karnataka 4. Rank Second
Codes :
i ii iii iv
(A) 1 3 4 2
(B) 4 3 2 1
(C) 3 4 1 2
(D) 2 4 3 1

Paper-III 16 D-93-14
38. ! (.7 !2 0, 2 3 5 % M T2% T TO 0* 3X
I. !L 2
II. ^ .7 2
III. 1 9%% ! + ML !O 5 .K M2% T T TO 2
IV. * 4 .5 ! 5 .K * 4 0 2 T *T T + 2 T *T T 4
(A) I, II, III 2 IV
(B) I 3
(C) II 3
(D) I 4 IV

39. P N 4 9 N 0" " *% $ % " 0 1 48 *% – I 2

" 4 *% – II " ! 3
–I – II
i. P a. ! .
ii. + 06 b. !5 . 2 .5
iii. + , $ c. ! 5 . .3 2 ! 2% T 6
iv. N d. L6 T L6 !
:
i ii iii iv
(A) a c d b
(B) c d a b
(C) b d c a
(D) d a b c

40. *% –I *% – II 2X
–I – II
( ! " # $% # ") (& ' ( 2012 " # )
* %( # % #
+, +- " # ' ( $% # . / 0 )
i. +a " 1. ! !
ii. 6 2. ! % 43
iii. 9W ! " 3. !
iv. . 4. ! "* !
:
i ii iii iv
(A) 1 3 4 2
(B) 4 3 2 1
(C) 3 4 1 2
(D) 2 4 3 1
D-93-14 17 Paper-III
41. A stable dividend policy means
(A) Constant dividend per share
(B) Regularity in paying dividend
(C) Dividend paid is proportional to earnings
(D) Reasonably unpredictable dividend policy

42. Two lists are given below with List – I having the names of cities where metro trains are
available and List – II are the years when their operations began. The candidate has to
match an item in List – I with an item in List – II :
List – I List – II
i. Delhi 1. 2014
ii. Bangalore 2. 2002
iii. Kolkata 3. 2011
iv. Mumbai 4. 1984
Use the code to choose the correct option :
Codes :
i ii iii iv
(A) 1 2 3 4
(B) 4 3 2 1
(C) 2 3 4 1
(D) 3 2 1 4

43. Kaiser-Meyer-Olkin (KMO) test is used

(A) in factor analysis to determine whether a set of data is appropriate for factor analysis
(B) for assessing whether two variables appear to be related
(C) to compare means from two populations or samples
(D) to measure the degree of association between two distribution

44. The term ‘EVA’ is used for

(A) Extra Value Analysis (B) Economic Value Added
(C) Expected Volume Arbitrage (D) Engineering Value Accrued

45. Process of Financial Planning ends with

(A) informing the employees that projected figures have come true
(B) preparation of projected statements
(C) preparation of actual statements
(D) comparison of actual with projected

Paper-III 18 D-93-14
41. 2 4! 1 4 3
(A) ! 4! 1
(B) 1 10
(C) 1 10 3
(D) DE * H 1

42. % " 0 " *% *% – I 9 ! "2 0 2 $ .7 .7 2$ 9 + 3!

*% – II 9 ( b 2$ !1 c 1 48 *% – I *% – II
! 3
–I – II
i. " 1. 2014
ii. 0 DE 2. 2002
iii. 3. 2011
iv. 4. 1984
% 6 % !
:
i ii iii iv
(A) 1 2 3 4
(B) 4 3 2 1
(C) 2 3 4 1
(D) 3 2 1 4

43. 3 ! ! 5 M T2 T TO ! : , 0 3'
(A) ! (, 0 2 ! (, 2 . 6. 9 & 3
H
(B) 0 2 & " ! 8 + 3 H
(C) " G * + ! 2
(D) " !, % + 2

44. ‘ T T2T’ 9 0 3
(A) 2& .7 3 * 2 (B) 5 5 3 * 263 6
(C) 2& &.6 5 * ^ .73 (D) /!0 3 * 2&I *6

45. W I 4 !* 3'
(A) % ! *% ! $ 6 2
(B) !, 3 !
(C) !, 3 !
(D) $ 6 $ 6 4
D-93-14 19 Paper-III
46. What is considered to be the optimum approach to national tourism planning and
development ?
(A) Formulation of a national development plan with tourism as one of the sectors.
(B) Formulation of a tourism development plan.
(C) Formulation of a tourism marketing plan.
(D) Formulation of tourism strategic plan.

47. Assertion (A) : Selling concept of marketing management holds that customers will
favour products that are available and highly affordable and therefore management
should focus on production and distribution efficiency.
Reason (R) : The marketing concepts hold that achieving organizational goals depends on
determining the needs and wants of target markets and delivering the desired
satisfaction more effectively and efficiently than competitions.
Codes :
(A) Both (A) and (R) are true and (R) is the correct explanation of (A).
(B) Both (A) and (R) are true, but (R) is not the correct explanation of (A).
(C) (A) is true, but (R) is false.
(D) (A) is false, but (R) is true.

48. What is the correct order of human needs as given in need-hierarchy theory of Abraham
Maslow ? Choose the correct order from the following :
(A) Physiological, security, affiliation, esteem, self-actualisation
(B) Security, affiliation, physiological, esteem, self-actualisation
(C) Affiliation, security, esteem, physiological, self-actualisation
(D) Self-actualisation, esteem, security, affiliation, physiological

49. Other name for modified American Plan is

(A) CP (B) Bermuda Plan
(C) Pension Plan (D) Demi-Pension Plan

50. Which of the following approaches to management determines that managerial practice
depends upon circumstances/situations ?
(A) Empirical or case approach (B) Contingency approach
(C) Decision theory approach (D) Group Behaviour approach

Paper-III 20 D-93-14
46. ! (.7 . 2 2 (. N 3'
(A) 2 ! (.7 3 ! ! . 2 &.!
(B) . 3 ! !
(C) . , 3 ! !
(D) . !, ! 3 ! !

47. (A) : , + I 3 0 9 9 " " !0 9 +

3! G!" X + 9 " 2 !, !+ ;
! % 2
(R) : , N 0) ! : ! ! 1! ! 3
: ! DE! + !, 3! %RS ( + !0 ! 4
>$0 "

(A) (A) 3! (R) " !3 (R)F (A) G 3

(B) (A) 3! (R) " F ! (R)F (A) G H 3
(C) (A) 3F ! (R) 0 3
(D) (A) 0 F3 ! (R) 3

48. I 3 I N I & 3'

I % !X
(A) ! ! F !: F N !, F F 4 48 !,
(B) !: F N !, F ! ! F F 4 48 !,
(C) N !, F !: F F !! F 4 48 !,
(D) 4 4 8 !, F F !: F N !, F ! !

49. + ! 3
(A) (B) ! *6
(C) (D) +

50. + 3 N + ! ! 3 + , ! 4 d 4 !
1! ! 3'
(A) 1 4 N (B) N
(C) , N N (D) * ! N
D-93-14 21 Paper-III
51. The Royal Orient is a joint venture of
(A) The Indian Railway and Rajasthan Tourism Development Corporation
(B) The Indian Railway and Tourism Corporation of Maharashtra
(C) The Indian Railway and Tourism Corporation of Gujarat
(D) The Indian Railway and Tourism Corporation of Uttar Pradesh

52. The Break-event Chart portrays the relationship between

(A) Price, cost, profit (B) Cost, volume, profit
(C) Price, sales, profit (D) Cost, sales, production

53. Which of the following is the largest car-rental service company in India ?
(A) ‘Easycab’ (B) ‘Savaari’
(C) ‘Carzonrent’ (D) ‘Fast-track’

54. What is the Excess Mileage Surcharge (EMS) for the Air Itinerary Delhi – Mumbai –
Bangkok – Kuala Lumpur – Manila with TPMs for Delhi to Mumbai → 708, Mumbai to
Bangkok → 1871, Bangkok to Kuala Lumpur → 748 and Kuala Lumpur to Manila →
1542 ? The MPM from Delhi to Manila is 3656.
(A) 5 M (B) 10 M
(C) 15 M (D) 20 M

55. When looking at consumer income, marketers are most interested in

(A) discretionary income (B) deferred income
(C) inflationary income (D) disposable income

56. The Type I – error in Testing of hypothesis is

(A) Classifying Ho for sample mean
(B) Analysing Ho over µ-population mean
(C) Rejection of Ho when Ho is true
(D) Acceptance of Ho when Ho is not true

57. What is the acronym of “CAQDAS” stand for ?

(A) Computer Assisted Qualitative Data Analysis Software.
(B) Complicated Analytical Questions Deserving Answer Soon.
(C) Constant Aggravation Queried Directly and Swiftly.
(D) Content Analysis Quantification : Durkheim and Statistics
Paper-III 22 D-93-14
51. “" !5 ! .” & 9 I 3'
(A) 1 ! ! 2 ! 4 . 0
(B) 1 ! ! 2 ! (.7 . 0
(C) 1 ! ! 2 0 ! . 0
(D) 1 ! ! 2 9W ! " . 0

52. I %. % + " 3'

(A) * F 0 F L (B) 0 F F L
(C) * F IF L (D) 0 F I F9 "

53. 1! 3 6 ! !. 3'
(A) 3 (B) !
(C) ! !. (D) L . .73

54. 0 " 0 5 ! !& + 1 ! M T2 T2 TO & 0 "

" . T T2 T 708F 0 5 . T T2 T 1871F 0 5 ! . T T2 T
748 3! ! . T T2 T 1542 " 2 T T2 T 3656 3
(A) 5 2 (B) 10 2
(C) 15 2 (D) 20 2

55. I 91& "G 9 " % " 3'

(A) 6 I ! (B) 6L 6
(C) ] ! (D) 6

56. & !:, _, -I . 3

(A) " + 2 Ho 0 8 !,
(B) µ G + ! Ho (,
(C) Ho Ho !,
(D) Ho Ho !,

57. “ T2T& *T6 T2T2 T” *! 3

(A) *. ! .6 & . . 6 . 2 5]. !
(B) 5 .6 2 . & 6 e 0 ! *
(C) 5 .. 0 & !6 6 !&. 2,6 ].
(D) .. 2 & .L X "G 8 2,6 .3 . .&
D-93-14 23 Paper-III
58. Match List – I with List – II and select the correct answer from the code given below :
List – I List – II
a. Kaziranga Wild Life Sanctuary i. Karnataka
b. Ranthambhor National Park ii. Uttarakhand
c. Corbett National Park iii. Rajasthan
d. Bandipur National Park iv. Assam
Codes :
a b c d
(A) iv iii ii i
(B) i iii iv ii
(C) iii ii i iv
(D) iv ii i iii

59. Affinity Charter comes into play

I. When an organisation decides to offer a trip to its members.
II. Members choose their individual destinations for the trip.
III. Cost-effective ticket prices are given to members.
IV. Organisation enters into a contractual agreement with a charter.
The candidate has to find the correct combination according to the code :
(A) I, II and III are correct.
(B) I and IV are correct.
(C) II and III are correct.
(D) I, III and IV are correct.

60. UNWTO Ulysses prize for excellence in the creation and dissemination of knowledge in
the year 2013 was awarded to
(A) Prof. T.V. Singh (B) Prof. Eric Cohen
(C) Prof. Chris Cooper (D) Prof. Pauline Sheldon

61. Purchase of foreign products for the purpose of tourist-satisfaction leads to

(A) Economic leverage (B) Economic lethargy
(C) Economic leakage (D) Economic legitimacy

62. A type of tourism that may be defined as a form of tourism in which the prime motivation
of the tourist involves a desire to experience and interact with exotic peoples is termed as
(A) Ethnic Tourism (B) Eco Tourism
(C) Space Tourism (D) Pilgrimage Tourism
Paper-III 24 D-93-14
58. *% –I *% – II 2 4 % "2 0 2 6 9W ! % 2X
–I – II
a. !0 1 !, i. .
b. !, 4 1 ! ! (.7 ii. 9W ! G 6
c. 5 -. ! (.7 iii. ! 4
d. " ! ! (.7 iv.
:
a b c d
(A) iv iii ii i
(B) i iii iv ii
(C) iii ii i iv
(D) iv ii i iii

59. 2L . % .! 1 3'
I. 0) " “ .7 ” 5L ! ! 3
II. " “ .7 ” 2 & 0 0 %
III. " L "! ! . . "2
IV. 0) % .! " f3 ! 3
1 48 *. ! % 3X

(A) I, II 4 III
(B) I 4 IV
(C) II 4 III
(D) I, III 4 IV

60. J P ! 9 P (. ( 2013 *T2 T6 T* . T T * ! ! " 4

(A) T.T T/ (B) T 2!
(C) T I * ! (D) T 6

61. . (. 9g " I 3
(A) ^4 9W (B) ^4
(C) ^4 ! (D) ^4 +

62. . ! . 2 2 DE !1 ( ! . +
9 !, " 0 3F 9 & 3'
(A) . (B) .
(C) !: . (D) 4 .
D-93-14 25 Paper-III
63. Festivals are great factors of National Integration. Arrange the festivals given below in
their order of appearance over English Calender as per the list.
I. Onam II. Christmas
III. Pongal IV. Dusshera
Use the following code to choose the correct option.
(A) January, December, August/September, September/October
(B) September/October, January, December, August/September
(C) August/September, December, January, September/October
(D) January, August/September, September/October, December

64. Tour operators may keep their prices low by

I. Negotiating low prices from suppliers
II. Reducing profit margins
III. Cutting their cost structure
IV. Avoiding to pay the government taxes
The candidate has to find the correct combination according to the code.
(A) I and II are correct.
(B) I, II and III are correct.
(C) II, III and IV are correct.
(D) I, III and IV are correct.

65. Calculate the flying time, if a flight of BA-105 leaves New York (–5 hrs. GMT) at 21 : 00
hrs. local time on Friday and arrives Delhi (+ 5 : 30 hrs. GMT) at 00: 30 hrs. local time on
Sunday.
(A) 15 : 00 hours (B) 15 : 30 hours
(C) 17 : 00 hours (D) 18 : 00 hours

66. Transport of passengers or goods between two points in the same country by a foreign
carrier is called
(A) Freedom of Air (B) Cabotage
(C) Self-boarding (D) Patronage

67. If the researcher does not have any control over the variables, then the research is referred
as
(A) Clinical research (B) Longitudinal research
(C) Ex-post facto research (D) Empirical research
Paper-III 26 D-93-14
63. ! ! (.7 2 ! 0 3 ,6! *% ! ! 0 4
!X
I. , II. I
III. 0 IV. " !
% *. G 0 !X
(A) !F " !F 0 d !F !d & * !
(B) !d & * !F ! F " !F 0 d !
(C) 0 d !F " !F !F !d & * !
(D) !F 0 d !F !d & * !F " !

64. .* ! 5 !.! " !G

I. ! " ! !
II. 1 ^ !
III. 0 !% . !
IV. ! ! ! " !

(A) I 4 II
(B) I, II 4 III
(C) II, III 4 IV
(D) I, III 4 IV

65. " T2T-105 ] . I ! 4 21:00 Y . * 5 M–5 Y . T2 T. TO 96 3

3! ! ! 4 00:30 Y. " M+5:30 Y .O $ % 3 F 96 0,
2
(A) 15:00 Y . (B) 15:30 Y .
(C) 17:00 Y . (D) 18:00 Y .

66. 2 " 1 ! " 3 ! ! Q! " " % &

'
(A) (B) 3 .
(C) L e60 (D) !: ,

67. " + ! M 3 !2 O ! , H 2 + 3
(A) 3" + (B) : ! +
(C) * 1 M2& . L3 &. O + (D) ! +
D-93-14 27 Paper-III
68. The Approach paper to the Twelfth Plan released by the Planning Commission
emphasized the need for tourism to adopt
(A) development of infrastructure approach
(B) ‘pro-poor tourism’ approach
(C) enriching local people approach
(D) benefit the people of coastal regions

69. Assertion (A) : Gross profit of a company XYZ is same but its Net Profit Ratio is
decreasing.
Reason (R) : The dividend paid by XYZ company is increasing.
Codes :
(A) Both (A) and (R) are possible and (R) is not the correct explanation of (A).
(B) Both (A) and (R) are possible and (R) is the correct explanation.
(C) (A) is possible and (R) is not possible.
(D) (A) is not possible and (R) is possible.

70. Match List – I with List – II :

List – I List – II
i. SPATT 1. Cabana
ii. Spoilage 2. Crib
iii. A Child’s bed 3. A Guest needing wheel chair
iv. The room near swimming pool of a hotel 4. Room going unoccupied
Codes :
i ii iii iv
(A) 4 3 2 1
(B) 3 4 2 1
(C) 3 4 1 2
(D) 4 3 1 2

71. Special functions organised for professionals, socials or state occasions are referred in
hotel parlance as
(A) Meetings (B) Coffee parties
(C) Banquets (D) Dinners

Paper-III 28 D-93-14
68. 0 Q! !
2 02 ! H N \ (. , . 2
! ! " 0 3'
(A) + !1 * !% \ (. ,
(B) + G . \ (. ,
(C) 4 0 1 PN \ (. ,
(D) . : 0 1 \ (. ,

69. (A) : ‘2& 6’ 1 3F 1

0! . ! 3
(R) : ‘2& 6’ Q! 10 2 1 PN ! 3

(A) (A) 3! (R) " 1 3! (R)F (A) G H 3

(B) (A) 3! (R) " 1 3! (R) G 3
(C) (A) 1 3 3! (R) 1 H 3
(D) (A) 1 H 3 !3 (R) 1 3

70. *% –I *% – II !
–I – II
i. 2 T T2T. T. T 1.
ii. 5 2. I
iii. 2 %% ! 3. % ! 4
iv. . / 0 * . ! 4. G !
:
i ii iii iv
(A) 4 3 2 1
(B) 3 4 2 1
(C) 3 4 1 2
(D) 4 3 1 2

71. . 1( F ! ! ! (
(A) 3) (B) 5L ^. $
(C) 3& . (D) 6 !
D-93-14 29 Paper-III
 Read the passage given below and answer the questions 72 to 75 :
The beautiful Kumarakom starting from 1989 was facing the pressure of resort-
developers towards back-water ecosystem for tourism. Truly, the introduction of back-
water tourism enhanced the local Panchayat revenue towards 20 lakhs per year, but the
impact was so heavy that the local farmers were tempted to sell their land at an inflated
price and get displaced. Sensing the onslaught of tourism development, the locals
expressed their displeasure at Kudumba Yogam (family meeting). The local Panchayat
swung into action by creating zones exclusively for tourism for residence and for reserve
area along with appropriate solid and water pollution clearance management which
increased the water table also. Now, tourists and locals use speed boats, house boats and
local boats that criss-cross each other without any irritation. Thus a balancing act has been
done sustaining Kumarakom for the locals, tourists as well as for tourism service
providers.

72. Back water Ecosystem was at the risk of exploitation by the

(A) Local Panchayat (B) Kudumba Yogam
(C) Resort developers (D) Tourists

73. One of the following is not true with respect to the passage :
(A) Local Panchayat revenue enhanced.
(B) Locals enjoyed enhanced tourism.
(C) Local farmers nearly got displaced.
(D) Local boats and speed boats criss-crossed.

74. The environmental efforts are expressed in the words

(A) Zoning and pollution clearance
(B) Enhanced Revenue and inflated price
(C) Displeasure and Displacement
(D) Residence and Reserve

75. Who among the following saved Kumarakom ?

(A) Resort Developers (B) Local Panchayat
(C) Farmers (D) Locals
____________
Paper-III 30 D-93-14
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____________
D-93-14 31 Paper-III
 Space For Rough Work

Paper-III 32 D-93-14