Project Management Plan V1 - 0
Project Management Plan V1 - 0
[PROJECT NAME]
Document Purpose
The Project Management Plan is the outcome of detailed project planning and documents the
approach to project control, deliverables, implementation and transition to business as usual.
Project Name: [Name] Project Governance Office Doc Version: 1.0 Project Code: ###### Page 1 of 20
Revision History
Version Revision Date Summary of Changes Amended By
V0.1 Initial draft
V0.2
V0.3
V1.0 First release
Document Owners
This document requires the following owners to be accountable for its contents.
Approvals
This document requires the following approvals. A signed copy must be placed within the Project Site of
Project Online.
Distribution
Name Title Date of issue Version
Project Name: [Name] Project Governance Office Doc Version: 1.0 Project Code: ###### Page 2 of 20
Scaling the Project Management Plan
To ensure the Project Management Plan has sufficient detail appropriate to the project size, assess and map
and highlight the project against the criteria below:
1. Enterprise Risk Level: An initiatives risk should be assessed against UQ’s Enterprise Risk Matrix1.
2. Business Unit Involvement: Representation of the different business units across UQ that will
support the role of implementation partner.
3. Project Duration: The estimated duration of the project.
4. Complexity: Technical complexity has been identified as a known hindrance to the successful
delivery of a project. The considerations are listed below:
a. The team/vendor have had no/limited previous implementation experience.
b. Number of technologies involved. (IT only)
c. Number of interfaces, business processes involved (IT only)
d. The product/release is a first for higher education being piloted in UQ.
e. Rollback requires significant effort and/or is not possible. (IT only)
f. Solution is complex with multiple dependencies.
5. Scope Impact: Scope of the proposed solution should be assessed not only in terms of complexity,
but the change impact to the University.
6. Project Budget: Estimated budget of the initiative.
Examples:
1. A project with low enterprise risk will not need a detailed risk assessment, as part of this PMP and a
statement on how risk is to be managed should suffice. Should the risk level be High/Extreme
however, a statement will not be sufficient and a separate Risk Management Plan may be required.
2. A project that has a minor scope (Change) impact should not need a detailed Change Management
Plan and a statement on how Change is to be managed in this PMP should suffice. If however the
Scope Impact stretches from internal stakeholders to the IT community externally, then a separate
Change Management Plan would probably be required.
Use this approach to guide the level of detail required for each section across the PMP.
1
Enterprise Risk Management Framework
<https://governance-risk.uq.edu.au/files/392/Enterprise_Risk_Management_Framework_Policy_20171012.pdf >
Project Name: [Name] Project Governance Office Doc Version: 1.0 Project Code: ###### Page 3 of 20
Contents
1. Project Overview............................................................................................................................. 6
1.1 Project Synopsis................................................................................................................................ 6
1.2 Objectives.......................................................................................................................................... 6
1.3 Lessons Incorporated........................................................................................................................ 6
2. Scope................................................................................................................................................ 6
2.1 Project Outputs.................................................................................................................................. 6
2.2 Approach........................................................................................................................................... 6
2.3 Assumptions...................................................................................................................................... 6
2.4 Constraints........................................................................................................................................ 6
2.5 Dependencies.................................................................................................................................... 7
2.6 Related Initiatives.............................................................................................................................. 7
2.7 Exclusions......................................................................................................................................... 7
3. Governance...................................................................................................................................... 8
3.1 Steering Committee........................................................................................................................... 8
3.2 Project Reporting............................................................................................................................... 8
4. Project Organisation....................................................................................................................... 8
4.1 Project Resources............................................................................................................................. 8
4.2 Stakeholders...................................................................................................................................... 9
4.3 Roles and Responsibilities................................................................................................................. 9
5. Financial Management Plan............................................................................................................ 9
5.1 Financial Management Approach...................................................................................................... 9
5.2 Budget............................................................................................................................................... 9
5.3 Expenditure Estimate......................................................................................................................... 9
5.4 Expenditure Control......................................................................................................................... 10
6. Procurement/ Vendor Management Plan.....................................................................................11
7. Project Schedule............................................................................................................................ 11
7.1 Schedule.......................................................................................................................................... 11
7.2 Key Project Milestones.................................................................................................................... 11
8. Issue Management Plan................................................................................................................ 12
8.1 Managing Issues............................................................................................................................. 12
8.2 Issues Register................................................................................................................................ 12
9. Risk Management Plan.................................................................................................................. 12
9.1 Managing Risks............................................................................................................................... 12
9.2 Risk Register................................................................................................................................... 13
10. Quality Management Plan............................................................................................................. 13
10.1 Quality Expectations........................................................................................................................ 14
10.2 Compliance...................................................................................................................................... 14
11. Organisational Change and Communications Plan....................................................................14
11.1 Organisational Change.................................................................................................................... 14
12. Communication Strategy.............................................................................................................. 15
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13. Benefits Realisation Plan.............................................................................................................. 15
13.1 Benefits Profile................................................................................................................................ 15
14. Transition to operations................................................................................................................ 15
14.1 Acceptance Criteria......................................................................................................................... 15
14.2 Hand Over....................................................................................................................................... 15
14.3 Post Implementation Support.......................................................................................................... 16
14.4 Business as Usual Support.............................................................................................................. 16
15. Project Closure.............................................................................................................................. 16
15.1 Post Implementation Review........................................................................................................... 16
15.2 Formalising Closure......................................................................................................................... 16
16. Project Controls............................................................................................................................. 16
16.1 Document Management.................................................................................................................. 16
16.2 Tolerances....................................................................................................................................... 16
16.3 Project Variation Requests and Escalation......................................................................................17
Change & Communication........................................................................................................................... 18
A-1 Stakeholder Map............................................................................................................................. 18
A-2 Communication Strategy................................................................................................................. 18
Tolerance Thresholds and Performance Indicators..................................................................................19
Project Name: [Name] Project Governance Office Doc Version: 1.0 Project Code: ###### Page 5 of 20
1. Project Overview
1.2 Objectives
Source objectives from the approved Business Case. Note any assumptions that may have changed.
2. Scope
2.2 Approach
The approach is a high-level statement indicating the framework to be adopted for delivery how it will support
successful execution.
2.3 Assumptions
If an assumption breaks down or becomes invalid, it will need to be reviewed against the project to ensure
the project’s key deliverables are not put at risk. Some of these assumptions may need to be recognised as
a risk in the project risk register and a cost applied when they are assessed in the estimate. A ‘project
variation request’ will be required to be submitted to the project Steering Committee. List any assumptions
that have been made when planning the project. If there are no assumptions, please state this.
The following assumptions have been made during the planning of this project:
Function Description
2.4 Constraints
List any constraints that have been placed on the project. If there are no constraints, please state this. Some
of these constraints may need to be recognised as a risk in the project risk register and a cost applied when
Project Name: [Name] Project Governance Office Doc Version: 1.0 Project Code: ###### Page 6 of 20
they are assessed in the estimate. If a constraint is having an effect on the project’s key deliverables, a
‘project variation request’ will be required to be submitted to the project Steering Committee.
Function Description
2.5 Dependencies
List any dependencies that relate to this project, these may be where other divisions are relying on the
output of this project (upstream) before they can commence their project, or where this project is relying on
the output of another (downstream) before this project can commence. If there are no dependencies, please
state this. Some of these dependencies may need to be recognised as a risk in the project risk register and a
cost applied when they are assessed in the estimate. If a dependency is having an effect on the project’s key
deliverables, a ‘project variation request’ will be required to be submitted to the project Steering Committee.
The following dependencies have been placed on this project:
Function Description
The projects and other initiatives shown in the table below have a bearing, or are in some way dependent on
this project:
2.7 Exclusions
Refer to Out of Scope detail within the Business Case. These exclusions are listed to assist with clearly
defining the boundaries of the scope, and ensure all key deliverables are mutually agreed and understood.
The following items have been agreed by the Steering Committee as out of scope:
Function Description
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3. Governance
List the project reports, frequency and distribution method required throughout the project lifecycle.
4. Project Organisation
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In the table above, highlight any significant labour recruitment that may need to be undertaken to support
delivery of the project. The approach should be determined in consultation with Human Resources
4.2 Stakeholders
Articulate the key partnerships required for the successful delivery of the project. A stakeholder map may be
attached as an appendix.
5.2 Budget
Insert approved budget details and funding source, as per approved business case.
Provide a breakdown of project expenditure using the Project Budget Management Plan.
[Project Name]
(Sponsor); (Project Manager) Year 1 Year 2 Year 3 Year 4 Year 5
20xx 20xx 20xx 20xx 20xx
Approved Funding sources
Source1
Source 2
Total Funding 0 0 0 0 0
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Other
sub -total Implementation Costs 0 0 0 0 0
Total Costs 0 0 0 0 0
Net Cost/Benefit 0 0 0 0 0
Shortfall in funding 0 0 0 0 0
Financial Assumptions
1.
2.
3.
4.
5.
6.
Forecasting: Monthly forecasts by phase are to be undertaken. These are to be consolidated and reported to
the Management Accountant at the start of each month.
Variations and contingency: The management and approval of project variations and contingency will be in
accordance with Steering Committee’s delegation. Please refer to the Delegations Policy on the PPL for
guidance. Contingency is the amount of money and time which are included in the estimate and schedule,
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and provides for uncertainties in quality, pricing, productivity, activity duration and timing which are within the
defined scope of the Project. The Steering Committee will determine the usage of these funds.
Escalation: Refer to “Project Controls” for guidance on when and how to escalate financial matters.
If procurement activities are to be undertaken, consult with Enterprise Procurement/ICT Procurement for
assistance with a procurement plan and document the agreed approach.
7. Project Schedule
7.1 Schedule
Insert the project schedule diagram that summarises the key timeline and phases / work streams from the
project schedule. The schedule can be exported from your Project Online site, and included as an appendix.
To support reporting to different stakeholders, the following views of the schedule should be available:
Level 1 - Management Level Schedule/Roadmap: provide an overview for senior management and
include key KPIs, Major Milestones and high-level summary activities
Level 2 - Project Level Schedule: Traditional project schedule listing key tasks and activities.
Level 3 - Control Level Schedule: View showing all the relationships between the various disciplines
and related projects/interdependencies.
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8. Issue Management Plan
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Risks will be classified according to the UQ’s Enterprise Risk Management Framework and will
include identification and assessment of risks (Enterprise, Program & Project) and mitigation
strategies/plans to eliminate or address each risk. Mitigations for each risk will be documented and
regularly reviewed by project management and relevant stakeholders in the [governance body e.g.
Project Steering Committee.
Risks rated as “Extreme” and “High” will be escalated to the Steering Committee to expedite their
management / resolution.
The Risks Register will be reviewed during the [insert appropriate governance forums e.g.
weekly Project Working Group/Team Meeting] meetings to assign owners, discuss resolution
actions, set target dates for resolution and update resolution progress.
Realised risks will be documented as a corrective action and the treatment strategy implemented.
Risks that are realised that have not been captured in the risk register and no mitigation strategy
exists will have mitigation strategies developed and implemented.
Risks that are realised and / or treated are captured in the project’s lessons learnt file.
Risks are classified as either open, closed, or realised risk. If a risk is realised, it may be necessary
to submit a project variation as per the agreed change management/variation process.
Risks under active management will be regularly reviewed and reported on the Status Report to the
[role / governance body receiving status report.
Discuss the project’s approach to managing risk in consideration with the above requirements.
To ensure the highest quality of deliverables, the Project team will ensure:
Sufficient involvement of appropriate stakeholders to ensure that requirements are understood and
subsequently reflected in the work products;
The consistent application of the Capital Investment Management Framework (CIMF) and industry
leading practice project management processes and techniques and regular review to ensure proper
application.
Application of standard methodologies which include proven techniques to produce defined work
products and deliverables.
The development and agreement of acceptance criteria for each deliverable to be produced so that
quality assurance processes can be applied to result in deliverables that meet these criteria and
hence the expectations of Project Owner and per discipline for each delivery partner e.g.IT, HR,
P&F).
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The development and enforcement of consistent and formal procedures with embedded checkpoints
for the review of work products and final deliverables produced by each team member – measured
against the agreed acceptance criteria.
The development and continuous improvement of engagement team skills through training and skills
and knowledge transfer.
Provide detail on the project’s approach to quality management.
The project must meet the following quality expectations to gain acceptance:
Quality expectations What is the quality expected of the project’s product and what standards and
(Project Owner, processes will need to be applied to achieve that quality e.g. Project Owner,
Information Technology, Information Technology and Property and Facilities expectations? Where
Property & Facilities) possible, expectations should be prioritised.
Acceptance criteria What is the prioritised list of criteria that the project’s product must meet
before the customer will accept it – i.e. measurable definitions of the
attributes that must apply to the set of products to be acceptable to key
stakeholders (and, in particular, the users and the operational, maintenance
and support areas). Examples are: ease of use, ease of support, ease of
maintenance, appearance, major functions, development costs, operational
and support costs, capacity, availability, reliability, security, accuracy or
performance.
Project-level quality What are the tolerances that may apply for the acceptance criteria? Ideally,
tolerances these should be prioritised.
Acceptance method What is the means by which acceptance will be confirmed? This may simply
be a case of confirming that all the project’s products have been approved, or
may involve describing complex handover arrangements for the project’s
products, including any phased handover of the project’s products.
Acceptance Who will be responsible for confirming acceptance?
responsibilities
10.2 Compliance
Identify all quality standards associated with the project’s area of impact e.g. IT, P&F, HR.
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12. Communication Strategy
Provide details of the communications activities that will be delivered to support the execution phase. For
more complex projects, this section may reference a separate communications plan. See appendix 1 for
guidance on minimum requirements if a separate plan is not required.
The planned benefits for this project are detailed in the following table:
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14.3 Post Implementation Support
Provide an overview on how support will be handled and deployed during the transition to operations.
Include resourcing and timing
16.2 Tolerances
Articulate the project tolerances as agreed with the project Steering Committee. The Steering Committee
and Project Manager should be familiar with the Financial Delegations Policy on the PPL and manage
expenditure as appropriate.
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The following tolerances have been established to provide guidance on permitted deviations to project
parameters.
The project manager will report exceptions to the project board if at any time:
a) the forecast schedule tolerance of +/- # weeks ( or #%) on the target project end date of <date> will not
be met, or
b) the financial expenditure target of $#####, is likely to vary by +/- #/%, or
c) scope changes may erode business benefits anticipated; and
d) risks and issues (as per Risk and Issue Management Plan).
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Appendix A
Change & Communication
A-1 Stakeholder Map
Stakeholder engagement Key stakeholders are not There is some Key stakeholders are
and communication engaged. Little visibility engagement with key engaged and participating
of project provided to stakeholders but positively. Communications
(Awareness only and not key stakeholders and participation is limited. are undertaken according
considered part of overall UQ community. Lack of visibility of to agreed communications
health as will be captured in Communications plan project to key plan.
risks and/or issues) activities unsatisfactory. stakeholders and UQ
community.
Overall Health5 Total >=2 points and at Total >=2 points and no Total <= 1 point
Red = 2 points least one category is categories are red.
Yellow = 1 point red.
Green = 0 point
2
Modelled on Prince2 Best Management Practice.
3
Enterprise Risk Matrix
https://governance-risk.uq.edu.au/files/392/Enterprise_Risk_Management_Framework_Policy_20171012.pdf
4
Criteria established in Issues table.
5
Overall Health is calculated by Schedule, Budget, Scope, Risks & Issues only.