Guidelines for ATM cash withdrawal -

ATM Screens with FDK

Version - 1.0

Refer UPI-ATM Brand guidelines and product paper for usage of UPI-ATM logos.
Home Screen

Every ATM Screen to display ‘UPI Cash Withdrawal’ option

on the home screen at the bottom right (FDK Key) for
standardization. In case it is already in use and cannot be
changed, it can be displayed on top right (FDK Key).

Bank Logo

UPI Cash Withdrawal

Screen-1
 Amount Selection

Customer to select desired amount from the available

amount (`100, `500, `1,000 `2,000 ,`5,000) or Enter
the different desired amount from Other Amount
option

Bank Logo

100 3000

500 5000

1000 10000

2000 Other
Amount

Screen-2A-Quick withdrawal Screen

Note: The amount mentioned are indicative banks may choose frequently used amount.
Enter Amount

This is the screen to enter desired amount which is not

available in the quick withdraw option

Bank Logo

Enter Amount
`0.00
Withdrawal Amount must be in
Multiples of `100 and not more than `10,000

Cancel Continue

Screen- 2B Enter amount screen

 QR code generated

Acquirer to send notification to ATM once the UPI trans-

action is successful (Approved /Deemed).
This screen to be timed out upon receipt of notification
or after 30 seconds (whichever is earlier)
If notification is received it should skip to the next
screen i.e. Screen-4

Bank Logo

UPI Cash Withdrawal

Scan using any UPI App*

Valid till: 30 Sec

Warning: Do not leave the ATM till your transaction is complete

Cancel

Screen-3
Confirm Transaction

This Screen timeouts after 20 Sec.

In case notification to ATM is not received for
any reason (exception), after 30 seconds of
QR screen i.e. Screen 3, then acquirer should
display “PRESS HERE FOR CASH” and
“CANCEL” at the ATM for customer to choose
one option.

Bank Logo

Confirm Transaction
Do not leave ATM till the
transaction is complete or
welcome screen is displayed.

Warning: Do not leave the ATM till your transaction is complete

Cancel Press here for cash

Additonal Screen
Transaction processing screen

It should be shown to represent ATM cash

withdrawal request transaction is in process.

Bank Logo

Please Wait...
We are processing your transaction

Warning: Do not leave the ATM till your transaction is complete

Screen-4
Successful Cash withdrawal Screen

Bank Logo

UPI Cash Withdrawal successful!

Please collect your cash
Cash retraction is disabled
Warning: Do not leave the ATM till your transaction is complete

Screen-5
Invalid Amount Screen

Bank Logo

Invalid Amount
Available denominations: `500, `200, `100

Warning: Do not leave the ATM till your transaction is complete

Screen-5
Transaction timeout Screen

If customer presses the try again option then it

should go to quick withdrawal screen

If customer presses cancel option then it should

go to welcome screen of ATM.

Bank Logo

Sorry!!!

The UPI transaction is timed out, Please try again

Warning: Do not leave the ATM till your transaction is complete

Cancel Try Again

Screen-5
Transaction cancelled Screen

Bank Logo

Sorry!!!
The transaction has been cancelled

Warning: Do not leave the ATM till your transaction is complete

Screen-5
 Thank you

Note:
If the ATM is touch based then the button on ATM screen should be aligned with FDK.
The touch based journey on the ATM should be exactly same as the FDK based journey on such ATM.
This is a standard ATM screen flow, for any changes/modifications bank can approach NPCI product team.
For detailed version of UI/UX, please refer UPI-ATM Brand guidelines.