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55UT8000PSB

55UT8000PSB
Copyright
© © All Rights Reserved
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0% found this document useful (0 votes)
106 views154 pages

55UT8000PSB

55UT8000PSB
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 154

LED TV

SERVICE MANUAL
CHASSIS : UJ35D

MODEL : 55UT8000PSB
MODEL : 55UT8050PSB
CAUTION
BEFORE SERVICING THE CHASSIS, READ THE SAFETY PRECAUTIONS IN THIS MANUAL.

P/NO : MFL72126113 (2405-REV00)

Any reproduction, duplication, distribution (including by way of email, facsimile or other electronic means),
publication, modification, copying or transmission of this Service Manual is STRICTLY PROHIBITED unless you
have obtained the prior written consent of the LG Electronics entity from which you received this Service Manual.
The material covered by this prohibition includes, without limitation, any text, graphics or logos in this Service
Manual.

Copyright © 2024 LG Electronics Inc. All rights reserved. Only training and service purposes.
CONTENTS

CONTENTS ............................................................................................... 2

SAFETY PRECAUTIONS ......................................................................... 3

SERVICING PRECAUTIONS .................................................................... 4

SPECIFICATION ........................................................................................ 6

SOFTWARE UPDATE .............................................................................. 9

BLOCK DIAGRAM .................................................................................. 11

EXPLODED VIEW ................................................................................... 12

WIRING DIAGRAM ................................................................................. 13

DISASSEMBLY / ASSEMBLY GUIDE ................................................... 14

TROUBLE SHOOTING GUIDE ................................................. APPENDIX

webOS24 New Model & Function Consultation Guide ......... APPENDIX

-2- Copyright © LG Electronics Inc. All rights reserved.


Only for training and service purposes.
SAFETY PRECAUTIONS

IMPORTANT SAFETY NOTICE


Many electrical and mechanical parts in this chassis have special safety-related characteristics. These parts are identified by in the
Exploded View.
It is essential that these special safety parts should be replaced with the same components as recommended in this manual to prevent
Shock, Fire, or other Hazards.
Do not modify the original design without permission of manufacturer.

General Guidance Leakage Current Hot Check (See below Figure)


Plug the AC cord directly into the AC outlet.
An isolation Transformer should always be used during the
servicing of a receiver whose chassis is not isolated from the AC Do not use a line Isolation Transformer during this check.
power line. Use a transformer of adequate power rating as this Connect 1.5 K / 10 watt resistor in parallel with a 0.15 uF capacitor
protects the technician from accidents resulting in personal injury between a known good earth ground (Water Pipe, Conduit, etc.)
from electrical shocks. and the exposed metallic parts.
Measure the AC voltage across the resistor using AC voltmeter
It will also protect the receiver and it's components from being with 1000 ohms/volt or more sensitivity.
damaged by accidental shorts of the circuitry that may be Reverse plug the AC cord into the AC outlet and repeat AC voltage
inadvertently introduced during the service operation. measurements for each exposed metallic part. Any voltage
measured must not exceed 0.75 volt RMS which is corresponds to
If any fuse (or Fusible Resistor) in this TV receiver is blown, 0.5 mA.
replace it with the specified. In case any measurement is out of the limits specified, there is
possibility of shock hazard and the set must be checked and
When replacing a high wattage resistor (Oxide Metal Film Resistor, repaired before it is returned to the customer.
over 1 W), keep the resistor 10 mm away from PCB.
Leakage Current Hot Check circuit
Keep wires away from high voltage or high temperature parts.

Before returning the receiver to the customer,

always perform an AC leakage current check on the exposed


metallic parts of the cabinet, such as antennas, terminals, etc., to
be sure the set is safe to operate without damage of electrical
shock.

Leakage Current Cold Check(Antenna Cold Check)


With the instrument AC plug removed from AC source, connect an
electrical jumper across the two AC plug prongs. Place the AC
switch in the on position, connect one lead of ohm-meter to the AC
plug prongs tied together and touch other ohm-meter lead in turn to
each exposed metallic parts such as antenna terminals, phone
jacks, etc.
If the exposed metallic part has a return path to the chassis, the
measured resistance should be between 1 MΩ and 5.2 MΩ.
When the exposed metal has no return path to the chassis the
reading must be infinite.
An other abnormality exists that must be corrected before the
receiver is returned to the customer.

-3- Copyright © LG Electronics Inc. All rights reserved.


Only for training and service purposes.
SERVICING PRECAUTIONS
CAUTION: Before servicing receivers covered by this service 2. After removing an electrical assembly equipped with ES
manual and its supplements and addenda, read and follow the devices, place the assembly on a conductive surface such as
SAFETY PRECAUTIONS on page 3 of this publication. aluminum foil, to prevent electrostatic charge buildup or expo-
NOTE: If unforeseen circumstances create conflict between the sure of the assembly.
following servicing precautions and any of the safety precautions 3. Use only a grounded-tip soldering iron to solder or unsolder
on page 3 of this publication, always follow the safety precau- ES devices.
tions. Remember: Safety First. 4. Use only an anti-static type solder removal device. Some sol-
der removal devices not classified as “anti-static” can generate
General Servicing Precautions electrical charges sufficient to damage ES devices.
1. Always unplug the receiver AC power cord from the AC power 5. Do not use freon-propelled chemicals. These can generate
source before; electrical charges sufficient to damage ES devices.
a. Removing or reinstalling any component, circuit board 6. Do not remove a replacement ES device from its protective
module or any other receiver assembly. package until immediately before you are ready to install it.
b. Disconnecting or reconnecting any receiver electrical plug (Most replacement ES devices are packaged with leads elec-
or other electrical connection. trically shorted together by conductive foam, aluminum foil or
c. Connecting a test substitute in parallel with an electrolytic comparable conductive material).
capacitor in the receiver. 7. Immediately before removing the protective material from the
CAUTION: A wrong part substitution or incorrect polarity leads of a replacement ES device, touch the protective mate-
installation of electrolytic capacitors may result in an explo- rial to the chassis or circuit assembly into which the device will
sion hazard. be installed.
2. Test high voltage only by measuring it with an appropriate high CAUTION: Be sure no power is applied to the chassis or cir-
voltage meter or other voltage measuring device (DVM, FET- cuit, and observe all other safety precautions.
VOM, etc) equipped with a suitable high voltage probe. 8. Minimize bodily motions when handling unpackaged replace-
Do not test high voltage by "drawing an arc". ment ES devices. (Otherwise harmless motion such as the
3. Do not spray chemicals on or near this receiver or any of its brushing together of your clothes fabric or the lifting of your
assemblies. foot from a carpeted floor can generate static electricity suf-
4. Unless specified otherwise in this service manual, clean ficient to damage an ES device.)
electrical contacts only by applying the following mixture to the
contacts with a pipe cleaner, cotton-tipped stick or comparable General Soldering Guidelines
non-abrasive applicator; 10 % (by volume) Acetone and 90 % 1. Use a grounded-tip, low-wattage soldering iron and appropri-
(by volume) isopropyl alcohol (90 % - 99 % strength) ate tip size and shape that will maintain tip temperature within
CAUTION: This is a flammable mixture. the range or 500 °F to 600 °F.
Unless specified otherwise in this service manual, lubrication 2. Use an appropriate gauge of RMA resin-core solder composed
of contacts in not required. of 60 parts tin/40 parts lead.
5. Do not defeat any plug/socket B+ voltage interlocks with which 3. Keep the soldering iron tip clean and well tinned.
receivers covered by this service manual might be equipped. 4. Thoroughly clean the surfaces to be soldered. Use a mall wire-
6. Do not apply AC power to this instrument and/or any of its bristle (0.5 inch, or 1.25 cm) brush with a metal handle.
electrical assemblies unless all solid-state device heat sinks Do not use freon-propelled spray-on cleaners.
are correctly installed. 5. Use the following unsoldering technique
7. Always connect the test receiver ground lead to the receiver a. Allow the soldering iron tip to reach normal temperature.
chassis ground before connecting the test receiver positive (500 °F to 600 °F)
lead. b. Heat the component lead until the solder melts.
Always remove the test receiver ground lead last. c. Quickly draw the melted solder with an anti-static, suction-
8. Use with this receiver only the test fixtures specified in this type solder removal device or with solder braid.
service manual. CAUTION: Work quickly to avoid overheating the circuit
CAUTION: Do not connect the test fixture ground strap to any board printed foil.
heat sink in this receiver. 6. Use the following soldering technique.
a. Allow the soldering iron tip to reach a normal temperature
Electrostatically Sensitive (ES) Devices (500 °F to 600 °F)
Some semiconductor (solid-state) devices can be damaged eas- b. First, hold the soldering iron tip and solder the strand
ily by static electricity. Such components commonly are called against the component lead until the solder melts.
Electrostatically Sensitive (ES) Devices. Examples of typical ES c. Quickly move the soldering iron tip to the junction of the
devices are integrated circuits and some field-effect transistors component lead and the printed circuit foil, and hold it there
and semiconductor “chip” components. The following techniques only until the solder flows onto and around both the compo-
should be used to help reduce the incidence of component dam- nent lead and the foil.
age caused by static by static electricity. CAUTION: Work quickly to avoid overheating the circuit
1. Immediately before handling any semiconductor component or board printed foil.
semiconductor-equipped assembly, drain off any electrostatic d. Closely inspect the solder area and remove any excess or
charge on your body by touching a known earth ground. Alter- splashed solder with a small wire-bristle brush.
natively, obtain and wear a commercially available discharg-
ing wrist strap device, which should be removed to prevent
potential shock reasons prior to applying power to the unit
under test.

-4- Copyright © LG Electronics Inc. All rights reserved.


Only for training and service purposes.
IC Remove/Replacement 3. Solder the connections.
Some chassis circuit boards have slotted holes (oblong) through CAUTION: Maintain original spacing between the replaced
which the IC leads are inserted and then bent flat against the cir- component and adjacent components and the circuit board to
cuit foil. When holes are the slotted type, the following technique prevent excessive component temperatures.
should be used to remove and replace the IC. When working with
boards using the familiar round hole, use the standard technique Circuit Board Foil Repair
as outlined in paragraphs 5 and 6 above. Excessive heat applied to the copper foil of any printed circuit
board will weaken the adhesive that bonds the foil to the circuit
Removal board causing the foil to separate from or "lift-off" the board. The
1. Desolder and straighten each IC lead in one operation by following guidelines and procedures should be followed when-
gently prying up on the lead with the soldering iron tip as the ever this condition is encountered.
solder melts.
2. Draw away the melted solder with an anti-static suction-type At IC Connections
solder removal device (or with solder braid) before removing To repair a defective copper pattern at IC connections use the
the IC. following procedure to install a jumper wire on the copper pattern
Replacement side of the circuit board. (Use this technique only on IC connec-
1. Carefully insert the replacement IC in the circuit board. tions).
2. Carefully bend each IC lead against the circuit foil pad and
solder it. 1. Carefully remove the damaged copper pattern with a sharp
3. Clean the soldered areas with a small wire-bristle brush. knife. (Remove only as much copper as absolutely necessary).
(It is not necessary to reapply acrylic coating to the areas). 2. carefully scratch away the solder resist and acrylic coating (if
used) from the end of the remaining copper pattern.
"Small-Signal" Discrete Transistor 3. Bend a small "U" in one end of a small gauge jumper wire and
Removal/Replacement carefully crimp it around the IC pin. Solder the IC connection.
1. Remove the defective transistor by clipping its leads as close 4. Route the jumper wire along the path of the out-away copper
as possible to the component body. pattern and let it overlap the previously scraped end of the
2. Bend into a "U" shape the end of each of three leads remain- good copper pattern. Solder the overlapped area and clip off
ing on the circuit board. any excess jumper wire.
3. Bend into a "U" shape the replacement transistor leads.
4. Connect the replacement transistor leads to the corresponding At Other Connections
leads extending from the circuit board and crimp the "U" with Use the following technique to repair the defective copper pattern
long nose pliers to insure metal to metal contact then solder at connections other than IC Pins. This technique involves the
each connection. installation of a jumper wire on the component side of the circuit
board.
Power Output, Transistor Device
Removal/Replacement 1. Remove the defective copper pattern with a sharp knife.
1. Heat and remove all solder from around the transistor leads. Remove at least 1/4 inch of copper, to ensure that a hazardous
2. Remove the heat sink mounting screw (if so equipped). condition will not exist if the jumper wire opens.
3. Carefully remove the transistor from the heat sink of the circuit 2. Trace along the copper pattern from both sides of the pattern
board. break and locate the nearest component that is directly con-
4. Insert new transistor in the circuit board. nected to the affected copper pattern.
5. Solder each transistor lead, and clip off excess lead. 3. Connect insulated 20-gauge jumper wire from the lead of the
6. Replace heat sink. nearest component on one side of the pattern break to the
lead of the nearest component on the other side.
Diode Removal/Replacement Carefully crimp and solder the connections.
1. Remove defective diode by clipping its leads as close as pos- CAUTION: Be sure the insulated jumper wire is dressed so the
sible to diode body. it does not touch components or sharp edges.
2. Bend the two remaining leads perpendicular y to the circuit
board.
3. Observing diode polarity, wrap each lead of the new diode
around the corresponding lead on the circuit board.
4. Securely crimp each connection and solder it.
5. Inspect (on the circuit board copper side) the solder joints of
the two "original" leads. If they are not shiny, reheat them and
if necessary, apply additional solder.

Fuse and Conventional Resistor


Removal/Replacement
1. Clip each fuse or resistor lead at top of the circuit board hollow
stake.
2. Securely crimp the leads of replacement component around
notch at stake top.

-5- Copyright © LG Electronics Inc. All rights reserved.


Only for training and service purposes.
SPECIFICATION
NOTE : Specifications and others are subject to change without notice for improvement.

1. Application range 3. Test method


This specification is applied to the LED TV used UJ35D (1) Performance: LGE TV test method followed
chassis. (2) Demanded other specification
- Safety : CE, IEC specification
- EMC : CE, IEC
2. Test condition
Each part is tested as below without special appointment.
(1) Temperature: 25 °C ± 5 °C, CST: 40 °C ± 2 °C
(2) Relative Humidity: 65 % ± 10 %
(3) Power Voltage
: Standard input voltage (AC 100-240 V~, 50/60 Hz)
* Standard Voltage of each products is marked by models.
(4) Specification and performance of each parts are followed
each drawing and specification by part number in
accordance with BOM.
(5) The receiver must be operated for about 5 minutes prior to
the adjustment.

4. General Specification
No. Item Specification Remarks
Central and South America / Colombia
1 Market
/ Taiwan
Digital: SBTVD Brazil / South&Central AMERICA
Digital: DVB-T, DVB-T2 Colombia
2 Broadcasting system Digital: DVB-T Taiwan//Panama
Analog : NTSC-M / PAL-N / PAL-M Brazil / South&Central AMERICA/Colombia/Panama
Analog : NTSC-M Taiwan
VHF 2 ~ 13
UHF 14 ~ 69
Brazil / South&Central AMERICA
DTV 2 ~ 69
CATV 1 ~ 135
3 Available Channel
VHF 2 ~ 13
UHF 14 ~ 69
Colombia / Panama / Taiwan
DTV 2 ~ 69
CATV 1 ~ 125
Digital : ISDB-T
for Brazil / South&Central AMERICA model
Analog :NTSC-M/PAL-N/PAL-M
Digital : DVB-T DVB-T2 for Colombia
4 Receiving system
Analog : :NTSC-M/PAL-N/PAL-M for Colombia/Panama
Digital : DVB-T for Panama/Taiwan model
Analog : NTSC-M for Taiwan
HDMI 1 PC / DTV Format Support 6Gbps
HDMI 2 PC / DTV Format Support 6Gbps, Support ARC (Depanding on model)
5 HDMI Input
HDMI 3 PC / DTV Format Support 6Gbps, Support ARC (Depanding on model)
HDMI 4 PC / DTV Format Support 6Gbps
6 Audio out SPDIF Optical Audio out Rear
7 USB Input EMF, DivX HD, For SVC (download) JPEG, MP3, DivX HD

-6- Copyright © LG Electronics Inc. All rights reserved.


Only for training and service purposes.
5. External Input Format
5.1. HDMI
(1) DTV mode
No. Resolution H-freq(kHz) V-freq(Hz) Pixel clock(MHz) Proposed Remarks
1 640*480 31.46 59.94 25.12 SDTV 480P
2 640*480 31.5 60 25.12 SDTV 480P
3 720*480 31.47 59.94 27 SDTV 480P
4 720*480 31.5 60 27.02 SDTV 480P
5 720*576 31.25 50 27 SDTV 576P
6 1280*720 44.96 59.94 74.17 HDTV 720P
7 1280*720 45 60 74.25 HDTV 720P
8 1280*720 37.5 50 74.25 HDTV 720P
9 1920*1080 28.12 50 74.25 HDTV 1080I
10 1920*1080 33.72 59.94 74.17 HDTV 1080I
11 1920*1080 33.75 60 74.25 HDTV 1080I
12 1920*1080 26.97 23.97 63.29 HDTV 1080P
13 1920*1080 27 24 63.36 HDTV 1080P
14 1920*1080 33.71 29.97 79.12 HDTV 1080P
15 1920*1080 33.75 30 79.2 HDTV 1080P
16 1920*1080 56.25 50 148.5 HDTV 1080P
17 1920*1080 67.43 59.94 148.35 HDTV 1080P
18 1920*1080 67.5 60 148.5 HDTV 1080P
19 1920*1080 112.5 100 297 UDTV 2160P
20 1920*1080 134.86 119.88 296.7 UDTV 2160P
21 1920*1080 135 120 297 UDTV 2160P
22 3840*2160 53.95 23.98 296.7 UDTV 2160P
23 3840*2160 54 24 297 UDTV 2160P
24 3840*2160 56.25 25 297 UDTV 2160P Not Support for FHD.
25 3840*2160 61.43 29.97 296.7 UDTV 2160P
26 3840*2160 67.5 30 297 UDTV 2160P
27 3840*2160 112.5 50 594 UDTV 2160P
28 3840*2160 134.86 59.94 593.4 UDTV 2160P
29 3840*2160 135 60 594 UDTV 2160P
30 3840*2160 225 100 1188 UDTV 2160P
4K120 model (K6Hp HDMI
31 3840*2160 269.73 119.88 1186.8 UDTV 2160P
port, O20) or 8K model
32 3840*2160 270 120 1188 UDTV 2160P
33 4096*2160 53.95 23.98 296.7 UDTV 2160P
34 4096*2160 54 24 297 UDTV 2160P
35 4096*2160 56.25 25 297 UDTV 2160P
36 4096*2160 61.43 29.97 296.7 UDTV 2160P
Not Support for FHD.
37 4096*2160 67.5 30 297 UDTV 2160P
38 4096*2160 112.5 50 594 UDTV 2160P
39 4096*2160 134.86 59.94 593.4 UDTV 2160P
40 4096*2160 135 60 594 UDTV 2160P
41 4096*2160 225 100 1188 UDTV 2160P
4K120 model (K6Hp HDMI
42 4096*2160 269.73 119.88 1186.8 UDTV 2160P
port, O20) or 8K model
43 4096*2160 270 120 1188 UDTV 2160P
44 7680*4320 107.89 23.98 1188 8K
45 7680*4320 108 24 1188 8K
46 7680*4320 110 25 1188 8K
47 7680*4320 131.87 29.97 1188 8K
8K Model Only.
48 7680*4320 132 30 1188 8K
49 7680*4320 220 50 2376 8K
50 7680*4320 263.74 59.94 2376 8K
51 7680*4320 264 60 2376 8K

-7- Copyright © LG Electronics Inc. All rights reserved.


Only for training and service purposes.
(2) PC mode
No. Resolution H-freq(kHz) V-freq(Hz) Pixel clock(MHz) Proposed Remarks
1 640*350 31.46 70.09 25.17 EGA
2 720*400 31.46 70.08 28.32 DOS
3 640*480 31.46 59.94 25.17 VESA(VGA)
4 800*600 37.87 60.31 40 VESA(SVGA)
5 1024*768 48.36 60 65 VESA(XGA)
6 1360*768 47.71 60.01 84.75 VESA(WXGA)
7 1152*864 54.34 60.05 80 VESA
Support to HDMI-PC
8 1280*1024 63.98 60.02 109 SXGA
Not Support for FHD.
WUXGA
9 1920*1080 67.5 60 158.4
(Reduced Blanking)
10 1920*1080 134.86 119.88 296.7 UDTV 2160P
11 1920*1080 135 120 297 UDTV 2160P
12 3840*2160 53.95 23.98 296.7 UDTV 2160P
13 3840*2160 54 24 297 UDTV 2160P
14 3840*2160 56.25 25 297 UDTV 2160P
15 3840*2160 61.43 29.97 296.7 UDTV 2160P
16 3840*2160 67.5 30 297 UDTV 2160P
17 3840*2160 112.5 50 594 UDTV 2160P
18 3840*2160 134.86 59.94 593.4 UDTV 2160P
Not Support for FHD.
19 3840*2160 135 60 594 UDTV 2160P
20 4096*2160 53.95 23.98 296.7 UDTV 2160P
21 4096*2160 54 24 297 UDTV 2160P
22 4096*2160 56.25 25 297 UDTV 2160P
23 4096*2160 61.43 29.97 296.7 UDTV 2160P
24 4096*2160 67.5 30 297 UDTV 2160P
25 4096*2160 112.5 50 594 UDTV 2160P
26 4096*2160 134.86 59.94 593.4 UDTV 2160P
27 4096*2160 135 60 594 UDTV 2160P
(UHD 60Hz models only), Sup-
28 2560*1440 88.78 59.95 241.5 3K port only when UHD DeepColor
is On
(UHD, 8K 120Hz models only),
29 2560*1440 182.99 119.99 497.7 3K Support only when UHD Deep-
Color is On

-8- Copyright © LG Electronics Inc. All rights reserved.


Only for training and service purposes.
SOFTWARE UPDATE
1. USB DOWNLOAD 2. NSU DOWNLOAD
(1) Plug in the USB to the TV (This Function is needed to connect to the internet.)
(2) If there are update-able files in the USB, the TV would ask
that the user want to process the SW upper version update. Case 1) Auto Update On
(1) G o to Menu → All Settings → Support → Software
Update, then check Auto update is turned on.

(3) Click “Yes” button : Start Update

(2) After the update complete, the user can check a pop-up
below the picture, which indicated update is complete and
the new version will be applied after the TV turn off and on.

(4) Click “Check Now” : Go to SW Update menu for monitoring


(5) TV has been starting SW update

(3) If the user want to check the process of updating


[Menu → All Settings → Support → Software Update]

(6) After finishing the update, it will show a pop-up below the
picture.

(7) Click “Yes” : Tv will be turn off and on itself

-9- Copyright © LG Electronics Inc. All rights reserved.


Only for training and service purposes.
(4) If it needs to cancel the update, click “cancel update” button (4) If the user started the update, the TV shows a pop-up
below the picture.

(5) [“No”] : update continue


[“Yes”] : update cancel
(5) [CHECK NOW] : Just start the update
[Close] : Close the pop-up
Case 2) N
 OT Allow Automatic Updates Toggle Item
(1) Go to Menu → All Settings → Support → Software Update

(2) If it found upper version SW than the TV SW version, TV


would show a pop-up like below the picture.
“The latest version of the SW is available for your TV. Do
you want to update now”

(3) [Yes] : update starts.


[No] : Close the pop-up, check out later

- 10 - Copyright © LG Electronics Inc. All rights reserved.


Only for training and service purposes.
0.96V 1.5V 3.3V 5V

13V 0.95V 3.5V_ST 1.2V 13V 3.3V 13V 5V


Core DDR Normal Normal X_TAL
3.5V_ST 2.5V 27MHz

0.95V 1.2V 3.3V 1V 1.8V


1V 2.5V
1.8V 3.5V_ST 5V

13V 3.3V 3.5V 3.5V_ST 2.5V P_TS_IN


1.0V 1.8V 13V
ST_BY VPP DDR4 2400 x16
CPU 48bit P_TS_OUT CI Slot
(512MB X 3EA)

13V
EPI block 13V(PANEL_VCC) 13V(PANEL_VCC) SMARTCARD A-CAS 3.5V_ST

Sub Main I2C_5 NVRAM (256Kb)


PMIC PMIC GST/MCLK/GCLK/EO/I2C 6

MICOM eMMC 3.3V


eMMC (8GB)
CLK/DATA/STRB
5V 1.8V
Vx1 / EPI/ CEDS
EPI 60P (65”:8 lane, 55”↓:6lane), CEDS 68P
USB1 (2.0)
FCIC SPI/ I2C 3 OCP
Vx1 51P (8 lane) Main IC USB2 (2.0) From

- 11 -
HDMI1(2.0) Power
To 13V 3.3V
I2S Out HDMI2(ARC)
Panel MAIN Audio AMP B/D
I2C 0 HDMI3(2.0)
USB_WIFI Area OPT
IF
IQ (+/-), IP(+/-) IF (+/-)
BLOCK DIAGRAM

IF_S

Copyright ©
3.3V
tuner

TS
Signal flow
TUNER TUNER
SPDIF OUT

USB_WIFI
ETHERNET
CVBS/YPbPr
I2C 1/2
H-

Supplied Voltage
(S,S2) (T2/C/A)
3.5V_ST I2C 2
In/output Voltage

LNB 13V
AMP

Air/
T2/C/S/S2 H-NIM

DVB-S
MAX323

3.5V_ST Cable

Only for training and service purposes.


IR / KEY LAN
AV
H/P

SPDIF
RS-232

To WIFI/BT
Sub
Assy Combo
Area OPT

LG Electronics Inc. All rights reserved.


EXPLODED VIEW
IMPORTANT SAFETY NOTICE
Many electrical and mechanical parts in this chassis have special safety-related characteristics. These
parts are identified by in the EXPLODED VIEW.
It is essential that these special safety parts should be replaced with the same components as
recommended in this manual to prevent Shock, Fire, or other Hazards.
Do not modify the original design without permission of manufacturer.

700

AW1
AH3

AW3
400
AB4 ARC2

521
AR2

120

571
ARC1

540

901
570
AR1

800

951
500
200A

121
530

902
A10
200

820
200PA

- 12 - Copyright © LG Electronics Inc. All rights reserved.


Only for training and service purposes.
WIRING DIAGRAM

LV1
HP1 LV2

Power Board
Main Board

HW1

HS1

SPEAKER WIFI SPEAKER


IR

HP1 HW1 LV1 LV2

HS1

- 13 - Copyright © LG Electronics Inc. All rights reserved.


Only for training and service purposes.
ASSEMBLY / DISASSEMBLY GUIDE (SET)
■ Disassemble

1. After Screw & Holder Disassemble, please remove Cover Assy., Rear from Module.
(1) Remove the screw.

Latch 10 Points

2 Screw 10EA(M3*5.5)

Screw 2EA(P4*10)

- 14 - Copyright © LG Electronics Inc. All rights reserved.


Only for training and service purposes.
(2) Remove Latch(Holder)

It is easy to pull it to put your An illustrative


finger in the groove. photograph
* Remove both the right side latch and left side latch.
Hold the Right(Left) bottom handle and lift the B/C.
At the same time, gently pushing the push points.
(Separate the B/C from bottom to top direction)
(first lower side, and then the upper side.)
* If push with strong force from left side, Side Latch will break.

Step1) Lower Right(Left) Side

PUSH

Latch
Push
PULL

Pull

- 15 - Copyright © LG Electronics Inc. All rights reserved.


Only for training and service purposes.
Step2) Upper Right(Left) Side

Latch
PUSH

Push

PULL

Pull

* After holding the mark(O)and lift the bottom of the B/C, push the B/C in the upward direction .
* Caution : Latch can be separated on the top position, don’t pull it hard for upward. Latch can be have damage.
Must be refer to disassembly Video

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Only for training and service purposes.
2. Detach Tape.

None Use
1

3. After Screw Disassemble, please remove IR&WIFI bracket and Harness.

2 Screw 1EA(M3*5.5)

4. Remove all sort of cable

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Only for training and service purposes.
5. After Screw Disassemble, remove POWER / MAIN PCB.

3 Screw 9EA(M3*5.5)

*SCREW TORQUE
NO3 SCREW : 5 ~ 7Kgf.cm

6. Remove Speaker.

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Only for training and service purposes.
7. After Screw Disassemble, remove the Vesa SUPPORTER and 2Pole Supporter.

2 Screw 4EA(M3*5.5)

*SCREW TORQUE
NO2 SCREW : 5 ~ 7Kgf.cm
NO4 SCREW : 8 ~ 12Kgf.cm

None Use

8. Remove Insulator

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Only for training and service purposes.
■ Assemble

1. Attach the INSULATOR.

2. Assemble/Fix the Vesa SUPPORTER.


2 Screw 4EA(M3*5.5)
Assemble the screw
after insert ⓐ→ⓑ
*SCREW TORQUE
NO2 SCREW : 5 ~ 7Kgf.cm

None Use
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Only for training and service purposes.
3. Assemble SPEAKER.

Press the edge of mark


rubbing it using palm to insert
Rubber

None Use

4. Assemble/Fix the POWER / MAIN PCB.

3 Screw 9EA(M3*5.5)

*SCREW TORQUE
NO3 SCREW : 5 ~ 7Kgf.cm

5. Insert the HARNESS

1.Insert the HARNESS


1) MAIN P9101 -> MODULE “A”
2) MAIN P9100 -> MODULE “B”
3) MODULE “C” -> POWER P801
4) MAIN P1000 -> POWER P201
5) MAIN P5300 -> SPEAKER “D”
SPEAKER “E”

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Only for training and service purposes.
6. Assemble /Fix the IR&WIFI BRACKET and HARNESS
2 Screw 1EA(M3*5.5)
*SCREW TORQUE
NO2 SCREW : 5 ~ 7Kgf.cm

* Insert the HARNESS


1)BRACKET HARNESS -> MAIN P4000

Guide Hole

P4000 2

Guide Hole

7. Arrange the harness[Attach the Tape]

None Use

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Only for training and service purposes.
8. Assemble/Fix the COVER Assy., REAR
Press the edge of mark rubbing it using palm to insert CLIP. 2 Screw 10EA(M3*5.5)

Screw 2EA(P4*10)

*SCREW TORQUE
NO2, 3 SCREW : 5 ~ 7Kgf.cm

When assemble the rear cover, cover from upper side or cover horizontally.

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ASSEMBLY / DISASSEMBLY GUIDE (MODULE)
■ LCM Service Assembly / Disassembly Guide
(1) LCM status
- Panel face on flat surface LCM located to floor (such as a table where the entire outside of C/Top can be supported)

(2) Disassemble SPCB Cover shield screws 5ea. (Use General Screw Driver)

(3) Disassemble the screw, and then move each SPCB cover field L/R upward to disassemble it.

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Only for training and service purposes.
(4) Loosen the Guide Panel tightening screw.(Guide Panel Back 3-sided)
- Screw Spec : M3*5.0mm Tapping Screw(BLACK)
- Location : Up(5ea)/Left(3ea)/Right(3ea)
- Driver : Normal size screw TIP Driver is available.
UP

LEFT
RIGHT

Guide Panel Back Screw point

(5) Disassemble 7screws on the lower side of the C/top.


- Screw Spec: M3*8 (Silver)
- Driver : Normal size screw TIP Driver is available.

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(6) Disassemble Panel SPCB L/R from the SPCB Holder.
- Grasp the top side of the SPCB and pull it to release the top side hook of the holder, and then disassemble the SPCB from the
bottom side of the hook of the holder.

(7) Reverse LCM.


- Must be worked more than two people, one on the left and one on the right side with both hands reverse 180 degrees.

(Case Top down Screw already released, so be caution Case top down falling when Reverse LCM)

(8) Case Top Down release


- Disassembly horizontally side direction

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Only for training and service purposes.
(9) Release sequence : Right UP Corner Hook → UP Hook → Left UP Corner Hook → Left Hook → Right Hook → Left Down(From
outside to Inner) → Right Down ( From outside to Inner)

Left up corner Left Right


UP
Right up corner

2 1
4 3
1 2 5
3 4 6
5 6
Reverse SPCB and attach SPCB with Use Straight Driver With Working sequence :
Tape on Panel , for preventing SPCB Working sequence : from 1(Outside) to 6 (Inner)
releasing Guide Panel Hook Hook release ( Left down) from 1(Outside) to 6 (Inner)
Damage while down side Hook release Hook release (Right down)

Hook

After Releasing Guide Panel all rounded hook,


Remove Guide Panel-Board assy with UP Direction

UP : 8ea

Left : 5ea Right : 5ea

Down : 12ea

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Only for training and service purposes.
(10) Disassemble Sheet (1 sheet) and Diffuser Plate.
- Remove 1 sheets and one Diffuser Plate by lifting them at the same time.
- Assembly direction is divided by the chamfer shape of the Sheets/Diffuser Plate on the front left down side of SET. (other than
that, the corners are Rounded)

Sheet 1ea+ Diffuser Plate: Chamfer Sheet: Chamfer


Diffuser Plate1ea

SET Front direction

Left down
Chamfer

(11) Disassembly of 16 Support Diffuser Plates.


- Rotate the Support DP counterclockwise 45 degrees to align it to the assembly hole and lift it upwards to disassemble. (Total 16
EA)

(12) Disassemble the Reflector Sheet.


- As the reflector hole is fixed to the lens, disassemble the reflector by release the the fixation of lens from the end on the right.
a fixed part
a fixed part

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Only for training and service purposes.
(13) Release the Led array connector.
- Press the left/right locking part of the wire connector at the same time and lift it up and release it. (Total 7 EA)

Locking part

(14) Disassemble the Led Array and Attach the New Led Array.
- Disassemble the Led Array Bar (Led Array and Cover Bottom are fixed with two-sided tape, so use appropriate force to cover
the Led Array.
Take it off and attach a new Led Array.

(15) Assembly of the Led array connector- Attach the connector on the wire ass’y by pushing it upward and downward.

(16) Attach the reflector sheet.


- Check Down side Sheet hanger position.

Check Down side Sheet


hanger position

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Only for training and service purposes.
(17) Position the Reflector sheet
- Align the reflector with the reflector guide hole at 6ea locations on the center/bottom of the reflector and assemble two support
plates first.

(18-1) Fixing the Reflector Lens Hole


- Tighten the reflector hole to the lens in order of No. 1 → 2 → 3 → 4 in the figure below. (Use Card or nail to insert the reflector
sheet into the bottom of the lens.)
It is recommended to push the reflector sheet into the bottom of the lens using tools such as a card, as it may be difficult to
tighten when using nails

4 3 2 1 2 3 4 Using tools Using nails

(18-2) Assembly of 16 Support Diffuser Plates


- Insert the Support DP into the Support DP Hole on the Cover Bottom and rotate it clockwise 45 degrees (total 16ea), After
assembly, the Support DP is vertical Position to the LCM.

(19) Assembly of Sheet (1 sheets) and Diffuser Plate


- Place 1 sheets + 1 Diffuser Plate on top of Cover Bottom
- Assemble the sheet shape (Chamfer) on the front left side of the SET.
Diffuser Plate: Chamfer Sheet: Chamfer
Sheet 1ea+
Diffuser Plate1ea

SET Front position

The Left down


Chamfer

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Only for training and service purposes.
▪ Precautions: Check that the sheet hanging hole on the upper/lower/left/right outer is properly seated on the cover Bottom Sheet
hanging.
OK NO

(20) Assembly the Guide Panel


- Press the guide panel 4 side down in the upper and lower direction in line with the cover Bottom face to tighten it, and then
tighten it in order of 2 and 3.
- Check Hook fastening. (Gap of Sheet and guide panel)

1 4 1

3 3

1 2 1

(21) Case Top Down assembly


- Insert Side direction.

(22) C/Top Lower side Screw 9ea assemble


- Screw Spec: M3*8 (Silver)
- Driver : M3 Screw Module Driver available.
* Caution : While Screw assembly, be care SPCB COF damage from driver Tip.

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Only for training and service purposes.
(23) Reverse LCM.
- Must be worked more than 2 people, one on the left and one on the right side with both hands reverse 180 degrees.

(24) Assemble the Panel SPCB L/R to the SPCB Holder.


- First, enter the upper part of the holder and then press the lower part of the holder to tighten the SPCB.

(25) Assembly the Guide Panel tightening screw.(Guide Panel Back 3-sided)
- Screw Spec : M3*5.0mm Tapping Screw(BLACK)
- Location : Up(5ea)/Left(3ea)/Right(3ea)
- Driver : Normal size screw TIP Driver is available.
UP

LEFT
RIGHT

Guide Panel Back Screw point

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Only for training and service purposes.
(26) Assembly SPCB Cover shield to Cover Bottom.

(27) Assemble SPCB Cover shield screws 5ea. (Use M3 Screw module Driver)

M3 Screw 5ea

FINISH

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Only for training and service purposes.
■ LED Array disassemble

Pull to the
upside

Connector(CNT) double tape

(1) Disassemble the CNT form LED Array.


(2) Separate the LED Array from Cover Bottom.
(3) Remove the double tape form Cover Bottom.
* After removing LED array once, You should not use it again.

■ LED Array assemble


Step 1. Attach the Double Tape.

handler

(1) Attach the double tape to the round hole on Cover Bottom embo.
(2) Remove the protect film of Double Tape with taking off the handler.
* Required LED Array Quantity : 7 EA

Step 2. Attach the LED Array on the double tape.


Round hole NG OK

(1) Attach LED Array to the round hole on Cover Bottom embo.
(2) Press LED Array on the surface of Cover Bottom.
(3) Connect the CNT to the LED Array.

* Finish the Attached LED Array (7ea)

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Only for training and service purposes.
TROUBLE SHOOTING GUIDE

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
Contents of Standard Repair Process
No. Error symptom (High category) Error symptom (Mid category) Page Remarks
1 No video/Normal audio 1
2 No video/No audio 2
3 Picture broken/ Freezing 3
A. Video error
4 Color error 4
Vertical/Horizontal bar, residual image, light spot,
5 5
external device color error
6 No power 6
7 B. Power error Off when on, off while viewing, power auto on/off 7

8 Off when on, off while viewing, power auto on/off 8

9 No audio/Normal video 9
C. Audio error
10 Wrecked audio/discontinuation/noise 10

11 Remote control & Local switch checking 11

12 Magic Remote control operating checking 12

13 D. Function error WiFi operating checking 13

14 External device recognition error 14

15 Voice Recognition Function Error 15

16 E. Noise Circuit noise, mechanical noise 16


17 F. Exterior error Exterior defect 17

First of all, Check whether there is SVC Bulletin in GSCS System for these model.
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
Standard Repair Process

Established
Error A. Video error date
symptom
No video/ Normal audio Revised date 1/17

First of all, Check whether all of cables between board is inserted properly or not.
(Main B/D↔ Power B/D, Each Cable for Panel, Speaker Cable, IR B/D Cable,,,)

☞A1 ☞A9
No video Normal Y Check Back Light Y Check Power board Y Replace T-con/Main
Normal
On
Normal audio audio On with naked eye 13.2.V etc. voltage Board or module

N N N

Move to No ☞A9 Check Power Board VLED output Repair Power


video/No audio Board or parts

Y LED Y
Normal Error Check LED Driver Replace LED
Driver B’D
voltage Board by LED indicator Driver BD
error
N N

Repair Power Replace Module End


End
Board or parts

※Precaution ☞A4 & A2


Always check & record S/W Version and White
Replace Main Board Re-enter White Balance value
Balance value before replacing the Main Board

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
Standard Repair Process

Established
Error A. Video error date
symptom
No video/ No audio Revised date 2/17

☞A9
Check various Y Check and
No Video/ Normal
voltages of Power replace
No audio voltage?
Board (13.2V…) MAIN B/D

N End

Replace Power
Board and repair
parts

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
Standard Repair Process

Established
Error A. Video error date
symptom
Picture broken/ Freezing Revised date 3/17

. By using Digital signal level meter


☞ A3
. By using Diagnostics menu on OSD
Check RF Signal level ( Advanced→ Channels→ Channel Tuning→ Manual Tuning → Check the Signal )
- Signal strength (Normal : over 50%)
- Signal Quality (Normal: over 50%)

Check whether other equipments have problem or not.


Normal Y
(By connecting RF Cable at other equipment)
Signal?
→ DVD Player ,Set-Top-Box, Different maker TV etc`

N
☞ A4
Check RF Cable
Normal Y Check SVC N Check Tuner Y
Connection Close
1. Reconnection Picture? S/W Version Bulletin? soldering
2. Install Booster
Y N
N
S/W Upgrade
Normal N Contact with signal distributor
Picture? or broadcaster (Cable or Air)
Normal N
Y Picture? Replace
Main B/D
Y
Close
Close

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
Standard Repair Process

Established
Error A. Video error date
symptom
Color error Revised date 4/17

☞ A7
☞A6 ※ Check and
replace Link
Check color by input Y Cable Y Y
Color Color Color
-External Input (EPI or Vx1 Replace Main B/D Replace module
error? error? error?
-HDMI Cable) and
N contact N N
condition

End
Check error
color input mode

☞A20
External Input/ Check external External Y
Check Test pattern Component device and device/Cable Replace Main/T-con B/D
error cable normal

Request repair
for external
device/cable

Check external External Y


HDMI
device and device/Cable Replace Main/T-con B/D
error
cable normal

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
Standard Repair Process

Established
Error A. Video error date
symptom Vertical / Horizontal bar, residual image,
light spot, external device color error Revised date 5/17

Vertical/Horizontal bar, residual image, light spot Replace


Module
☞A6
☞ A7 N
Check color condition
Check external Check and
by input Screen Y Y Screen N Screen
device connection Normal? replace Link Replace Main/T-con B/D
-External Input normal? normal? normal?
condition Cable
-HDMI For LGD panel
Y Y
N N
Replace Main B/D
☞A20 Replace Request repair End End
module for external For other panel
Check Test pattern device

External device screen error-Color error


Check screen
Check S/W Version N condition by input External Connect other external
Check
-External Input Input device and cable
version
-Component error (Check normal operation of N Replace
-HDMI/DVI Screen
External Input, Component, Main/T-con
Y normal?
RGB and HDMI/DVI by B/D
Component connecting Jig, pattern
error Y
S/W Upgrade Generator ,Set-top Box etc.
Request repair for
external device
Connect other external Y
Normal N
device and cable
screen? Replace
HDMI/ (Check normal operation of Screen N
External Input, Component, Main /T-con
Y DVI normal?
RGB and HDMI/DVI by B/D
connecting Jig, pattern
Generator ,Set-top Box etc.
End

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
Standard Repair Process

Established
Error B. Power error date
symptom
No power Revised date 6/17

☞A8 ☞A9
Y DC Power on N Y
Check front Power Normal Check Power Replace
by pressing Power Key OK?
Power Indicator LED On? operation? On ‘”High” Power B/D
On Remote control
. Stand-By: Red or Turn On
N Y N
. Operating: Turn Off
Check Power cord Replace Main B/D
was inserted properly ☞A9
Measure voltage of each
output of Power B/D

N
Normal?

Y Y
Normal Y
Replace Main B/D
voltage?
Normal
Close Check Power ST-BY 7.8V Y
voltage? N
☞A9 Replace Power B/D
N

Replace Power
B/D

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
Standard Repair Process

Established
Error B. Power error date
symptom
Off when on, off while viewing, power auto on/off Revised date 7/17

Check Power outlet

☞A11
N Check Power Off CPU Y
Check A/C cord Error? Replace Main B/D Normal? End
Mode Abnormal

N
Check for all 2- phase
Y NO_ Replace Power B/D
power out
POLLING

Fix A/C cord & Power


Outlet and check ☞A9
each 2 phase out (If Power Off mode
is not displayed) Normal Y
Replace Main B/D
Check Power B/D voltage?
voltage
N
※ Caution
Check and fix exterior Replace Power B/D
of Power B/D Part

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
Standard Repair Process

Established
Error B. Power error date
symptom
Off when on, off while viewing, power auto on/off Revised date 8/17

* Please refer to the all cases which can be displayed on power off mode.

Power off history Contents Explanation Action Details

00~09, 0A~0Z Normal operation Occurs during normal operation (Remote_Key, Local_Key etc) Normal Case
10~19, 1A~1Z Power environment Items required for power environment inspection (AC_DET etc) Power Inspection and replacement
Normal Case - Settop CEC Check the settings
External equipment/ Power operation by external equipment/network
20~29, 2A~2Z - TV HDMI Setting > Simple Link Menu check
Network (HDMI CEC, WiFi/Lan/BT etc)
- Check 'Turn on TV with mobile device' Menu on the TV
Normal Case
Records according to customer use (Timer setting, reservation - Check your TV's 'Reservation Time Settings'
30~39, 3A~3Z User Scene
setting, no operation/no signal condition, initialization etc) - Input signal check (Auto power off after 15 minutes in
case of no signal)
App button operation on the remote control (Netflix key, Disney key
40~49, 4A~4Z App/CP Normal Case
etc)
50~59, 5A~5Z SW Update S/Ware Update record Normal Case
SW latest version check and update Main check and
60~69, 6A~6Z System Error System malfunction (need to check Main PCBA /SW)
replacement
70~79, 7A~7Z AR/AOD Records left during AR/AOD operation Normal Case
Normal Case - Check your TV's 'Voice Recognition
80~89, 8A~8Z WOV Operation via Voice Settings'
* Turn off the function or change the sensitivity setting, etc
90~99, 9A~9Z Specific country Specific country only (satellite, disaster etc) N/A
B0~B9, BA~BZ OLED(BDP) OLED only (Panel defect) OLED Module check and replacement (BDP)
C0~C9, CA~CZ OLED OLED only (Compensatory action) OLED Module check and replacement (Except BDP)
Checking T-con and main connection cable
D0~D9, DA~DZ OLED(etc) OLED 모델 only (Fan, FPC cable error etc)
Checking Fan / Heatsink Connection Status
L0~L9, LA~LZ Life style Standby me model etc N/A
R0~R9, RA~RZ A+ Rollable model only N/A
M0~M9, MA~MZ Wireless model Wireless model only N/A
Process/SVC
F0~F9, FA~FZ Process/SVC Records (in-stop, Power Only etc) Normal Case - N/A
Records
XX Initial value Initial value not recorded yet Normal Case

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
Standard Repair Process

Established
Error C. Audio error date
symptom
No audio/ Normal video Revised date 9/17

☞A12
☞A13+A9
Check user N Y
No audio Check audio Normal
menu > Off
Screen normal 13.2V of Power voltage
Speaker off
Board
Y N

Cancel OFF Replace Power Board and repair parts

Check Speaker N
Disconnection Replace MAIN Board End
disconnection

Replace Speaker

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
Standard Repair Process

Established
Error C. Audio error date
symptom
Wrecked audio/ discontinuation/noise Revised date 10/17

→ abnormal audio/discontinuation/noise is same after “Check input signal” compared to No audio

Wrecked audio/
☞A13+A9
Check and replace
Discontinuation/ Check audio
speaker and
Noise for B+ Voltage (13.2V)
connector
Check input all audio
signal Y
Signal
-RF
normal? Wrecked audio/ Y
-External Input Normal
signal Discontinuation/
N Replace Main B/D voltage?
Noise only
for D-TV
N
Wrecked audio/
Discontinuation/
Replace Power B/D
Noise only for
Analog
(When RF signal is not
received)
Request repair to external Wrecked audio/ Replace Main B/D End
cable/ANT provider Discontinuation/
Noise only for
External Input
(In case of N
External Input Connect and check Normal
signal error) other external audio?
Check and fix device
external device Y

Check and fix external device

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
Standard Repair Process

Established
Error D. Function error date
symptom
Remote control & Local switch checking Revised date 11/17

1. Remote control(R/C) operating error Replace


Main B/D
☞A14 ☞A14 ☞A14
Check & Repair N Y Y
Check R/C itself Normal Y Normal Check B+3.5V Normal Check IR Normal
operating? Cable connection operating? Voltage? Signal?
Operation On Main B/D Output signal
Connector solder
N
Y N N
☞A9
Check R/C Operating Check & Replace Check 3.5v on Power B/D Repair/Replace
Close
When turn off light Baterry of R/C Replace Power B/D or IR B/D
in room Replace Main B/D
(Power B/D don’t have problem)
If R/C operate, Normal Y
Explain the customer operating? Close
cause is interference
from light in room. N

Replace R/C

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
Standard Repair Process

Established
Error D. Function error date
symptom
Magic Remote control operating checking Revised date 12/17

2. Magic Remote control operating error


☞A4
N N Turn off/on the
Check the RF Receiver Check MR23 Normal Y Press the Is show ok
ver is “00.00”? operating? message? set and press
INSTART menu itself Operation wheel
the wheel
N Y
Y
☞A15
Check & Replace Close
Check & Repair Battery of MR23
RF assy
connection

Normal Y
☞A4 operating? Close
Is show ok N Press the back
RF Receiver ver N N message? key about 5sec
is “00.00”? Close
Y
Replace
Y MR23
Close
Down load the Firmware
* If you conduct the loop at 3times, change the MR23.
* INSTART MENU
 14.RF Remote control Test
 3. Firmware download

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
Standard Repair Process

Established
Error D. Function error date
symptom
WiFi operating checking Revised date 13/17

3. WiFi operating error

☞A4 ☞A15
Wi-Fi Mac N Check the WiFi wafer Replace
Check the Normal N
value
INSTART menu +3.5V_WiFi Voltage? Main B/D
is “NG”?

Y
☞A15 Y
Close
Check & Repair
Wifi cable
connection

☞A4
Wi-Fi Mac N
value Close
is “NG”?

Change the Wifi


assy

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
Standard Repair Process

Established
Error D. Function error date
symptom
External device recognition error Revised date 14/17

Check technical
Check Y N External Input
Signal information Technical
input And Component Replace Main B/D
input? - Fix information information?
Recognition error
signal
- S/W Version
N Y
HDMI/
Check and fix DVI, Optical
Fix in Replace Main B/D
external device/cable Recognition
accordance
error
with technical
information

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
Standard Repair Process

Established
Error D. Function error date
symptom
Voice Recognition Function Error Revised date 15/17

☞A15
Check Voice Funcion Check
Network Y Y
Check network
Connected?
Recognition Function Is On In Sub Ass’y
in menu menu? Cable

N
N
Make the
Connect network function ‘on’

Close Close

Cable Change Voice


Connection Y Recognition Change Main B/D
Is OK? Ass’y
N

Re-connect Close
Cable Close

Close

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
Standard Repair Process

Established
Error E. Noise date
symptom
Circuit noise, mechanical noise Revised date 16/17

Identify Circuit Check location


Replace PSU
nose type noise of noise

Mechanical Check location


noise of noise

※ When the nose is severe, replace the module


※ Mechanical noise is a natural (For models with fix information, upgrade the
phenomenon, and apply the 1st level S/W or provide the description)
description. When the customer does not OR
agree, apply the process by stage. ※ If there is a “Tak Tak” noise from the
※ Describe the basis of the description in cabinet, refer to the KMS fix information and
“Part related to nose” in the Owner’s then proceed as shown in the solution manual
Manual. (For models without any fix information,
provide the description)

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
Standard Repair Process

Established
Error F. Exterior defect date
symptom
Exterior defect Revised date 17/17

Zoom part with Module


Replace module
exterior damage damage

Cabinet
Replace cabinet
damage

Remote
control Replace remote control
damage

Stand
Replace stand
dent

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
Contents of Standard Repair Process Detail Technical Manual

No. Error symptom Content Page Remarks


1 Check LCD back light with naked eye A1
A. Video error_ No video/Normal audio
2 Check White Balance value A2
TUNER input signal strength checking
3 A3
method
A. Video error_ video error /Video
4 lag/stop Version checking method A4

5 Tuner Checking Part A5

A. Video error _Vertical/Horizontal bar,


6 Connection diagram A6
residual image, light spot
Check Link Cable (Vx1/EPI) reconnection
7 A. Video error_ Color error A7
condition
A-1/11
8 Check Cable (1) ~ (2)
A-2/11
A-3/11 ~
9 Exchange Main Board (1) ~ (3)
<Appendix> A-5/11
Defected Type caused by T-Con/ A-6/11 ~
10 Exchange Module (1) ~ (3)
Inverter/ Module A-8/11
A-9/11 ~ Only using
11 Exchange T-Con (1) ~ (2)
A-10/11 T-con model
12 Exchange Power Board(PSU) A-11/11

Continue to the next page

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Only for training and service purposes.
Contents of Standard Repair Process Detail Technical Manual
Continued from previous page

No. Error symptom Content Page Remarks


9 Check front display LED(Power Indicator) A17
B. Power error_ No power
10 Check power input Voltage & ST-BY A18
B. Power error_Off
11 POWER OFF MODE checking method A19
(When on/off, while viewing)

12 Checking method in menu when there is no audio A20


C. Audio error_ No audio/Normal
video Voltage and speaker checking method when there is
13 A21
no audio

14 Remote control operation checking method A22


D. Function error
15 Magic Remote/WiFi operation checking method A23

16 How to use the Service remote control A24-A26

17 E. Etc Check items after Main B/D replacement A27

18 Adjustment Test pattern - ADJ Key A28

19 F. WIFI/RF How to check WIFI/RF A29

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
Standard Repair Process Detail Technical Manual
Error Established
symptom A. Video error_No video/Normal audio date
Revised
Content Check LCD back light with naked eye A1
date

55UT80/81

After turning on the power and disassembling the case, check with the naked eye,
whether you can see light from locations.
A1
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
Standard Repair Process Detail Technical Manual
Error Established
symptom A. Video error_No video/Normal audio date
Revised
Content Check White Balance value A2
date

<ALL MODELS>

Entry method

1. Press the ADJ button on the remote control for adjustment.

2. Enter into White Balance.

3. After recording the R, G, B (GAIN, Cut) value of Color Temp( Cool/Medium/Warm),


re-enter the value after replacing the MAIN BOARD.
A2
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
Standard Repair Process Detail Technical Manual
Error Established
symptom A. Video error_Video error, video lag/stop date
Revised
Content TUNER input signal strength checking method date A3

<ALL MODELS>

All Setting  General  Programmes


 Programme Tuning & Settings
 Manual Tuning

When the signal is strong,


use the attenuator (-10dB,
-15dB, -20dB etc.)

A3
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
Standard Repair Process Detail Technical Manual
Error Established
symptom A. Video error_Video error, video lag/stop date
Revised
Content Version checking method A4
date

1. Checking method for remote control for adjustment

Version

Press the IN-START with the remote


control for adjustment

A4
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
Standard Repair Process Detail Technical Manual
Error Established
symptom A. Video error_Video error, video lag/stop date
Revised
Content TUNER checking part A5
date

Checking method:
1. Check the signal strength or check whether the screen is normal when the external device is connected.
2. After measuring each voltage from power supply, finally replace the MAIN BOARD.

A5
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
Standard Repair Process Detail Technical Manual
Error A. Video error _Vertical/Horizontal bar, Established
symptom residual image, light spot date
Revised
Content connection diagram date A6

<ALL MODELS>

As the part connecting to the external input, check the


screen condition by signal

A6
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
Standard Repair Process Detail Technical Manual
Error Established
symptom A. Video error_Color error date
Revised
Content Check Link Cable(Vx1/EPI/CEDS) reconnection condition date A7

55UT80/81

Check the contact condition of the Link Cable, especially dust or mis insertion.

A7
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
Appendix. Examples of Symptoms(Image error) Check for poor cable contact

Symptom
Item Cause Symptom Image
Name

CABLE Color smear Poor broken pin of FFC cable

Color is Excessive due to FFC Cable


CABLE R Color Excessive
Contact.

screen is dark due to poor contact due to


CABLE Screen darkness disconnection of the FFC cable pin.

G color transient due to poor FFC cable


CABLE G Color Excessive connection

A - 1/11
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
Appendix. Examples of Symptoms(Image error) Check for poor cable contact

Symptom
Item Cause Symptom Image
Name

CABLE Color spread FFC connection problem

CABLE Color spread FFC connection problem

CABLE Color spread FFC connection problem

Due to foreign substance within


CABLE Screen stop FFC PIN

A - 2/11
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
Appendix. Examples of Symptoms(Main) Check parts by symptom

Symptom
Item Cause Symptom Image
Name

Main Screen noise Bit noise from horizontal screen

Broken screen due to


Main Screen noise
Main IC problem

Main Dark picture Dark left-side screen

Top/bottom screen part


Main Broken picture Picture problem due to tuner
Inner side quality problem

A - 3/11
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Only for training and service purposes.
Appendix. Examples of Symptoms(Main) Check parts by symptom

Symptom
Item Cause Symptom Image
Name

Main Broken screen Broken screen in a horizontal manner

Main Screen spread Screen corner appears blurry

Main Color Spread Color spread on the screen

Main Blurry Screen Blurry picture on the screen

A - 4/11
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Only for training and service purposes.
Appendix. Examples of Symptoms(Main) Check parts by symptom

Symptom
Item Cause Symptom Image
Name

No problem at the initial stage,


Main Broken picture G-color spread after 10 minutes

Right-side
Main
Screen Right-side screen problem
problem

LG logo
Main Screen picture spread problem
Screen problem

No problem at the initial stage.


Right-side picture
Main During Heat run, right-side picture
problem
problem

A - 5/11
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Only for training and service purposes.
Appendix. Examples of Symptoms(Module) Check parts by symptom

Symptom
Item Cause Symptom Image
Name

Isometric Isometric horizontal bars occur


MODULE
Horizontal Bar throughout the screen

MODULE Internal matter BLU internal foreign matter inflow

MODULE Image broken 6 block image broken

MODULE Image broken Screen sync signal broken

A - 6/11
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Only for training and service purposes.
Appendix. Examples of Symptoms(Module) Check parts by symptom

Symptom
Item Cause Symptom Image
Name

Internal damage and image breakage due


MODULE Image broken
to external impact

Bend on the Bending due to lateral external impact


MODULE
screen and internal bending of BLU

Vertical spreading on cube screen in no


MODULE Vertical smear
signal

MODULE Over color Screen contour part brightly Over color

A - 7/11
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Only for training and service purposes.
Appendix. Examples of Symptoms(Module) Check parts by symptom

Symptom
Item Cause Symptom Image
Name

MODULE Vertical bar Center Vertical Bar

MODULE Screen darkness Center of the screen 1 block dark

MODULE Vertical bar Center Vertical Bar

Darkness at the
MODULE bottom of the MODULE internal BLU breakage
screen

A - 8/11
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
Appendix. Examples of Symptoms(Only if using T-con Board) Check parts by symptom

Symptom
Item Cause Symptom Image
Name

screen lower T-Con is defective and the picture below


T-CON
image broken the screen is broken

screen lower T-Con is defective and the picture below


T-CON
image broken the screen is broken

screen lower T-Con is defective and the picture below


T-CON
image broken the screen is broken

screen lower T-Con is defective and the picture below


T-CON
image broken the screen is broken

A - 9/11
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
Appendix. Examples of Symptoms(Only if using T-con Board) Check parts by symptom

Symptom
Item Cause Symptom Image
Name

T-CON Wafer Locking The strength is


T-CON Image Broken
weak and cable contact failure occurs

Darkness at the Initial normal operation,


T-CON
top of the screen upper darkness during heat run

The entire screen is dark and bit noise


T-CON Image Broken
occurs

The entire screen is dark and bit noise


T-CON Image Broken
occurs

A - 10/11
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Only for training and service purposes.
Appendix : Exchange Power Board (PSU)

No Light No picture/Sound Ok

A - 11/11
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Only for training and service purposes.
Standard Repair Process Detail Technical Manual
Error Established
symptom B. Power error _No power date
Revised
Content Check front Power Indicator date A17

ST-BY condition: On or Off


Power ON condition: Turn Off

A17
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Only for training and service purposes.
Standard Repair Process Detail Technical Manual
Error Established
symptom B. Power error _No power date
Revised
Content Check power input voltage and ST-BY 7.8V A18
date

SET Model Power P/N, Name


55UT80/81 Series EAY65895569, LGP55AT-22U1

Power Check Sequence

1. AC input Check : SK100 (100~240Vac) P801

2. PWR-ON Check :
- SET On : above 3V
- SET St-by : 0V

3. 13.2V DC Check :
- SET On : 13.2V
- SET St-by : 7.8V
P201
4. MS Level Check : MS
MS Level Range [V] LED On/Off

MS (0V) 0 ~ 0.25 Off


MS (2V) 1.75 ~ 2.25 On (Home mode)

MS (3V) 2.75 ~ 3.25 On (Store Mode)


※ Home mode : General Customer
Store mode : use Store

5. LED voltage Check : P801, Pin 1-7


Picture Condition : VIVID
(Back light 100)
Min Max
SK100 (AC input)
55UQ79 123.3V 150.7V

※ Depending on Model Power Board is different.


All condition meets, Power Board OK. A18 But Interface(P801, P201) and Spec is same

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Only for training and service purposes.
Standard Repair Process Detail Technical Manual
Error
symptom B. Power error _Off when on, off whiling viewing Established
date
Revised
Content POWER OFF MODE checking method date A19

<ALL MODELS>

Entry method

1. Press the IN-START button of the remote


control for adjustment.
2. Check the entry into adjustment item 3.

A19
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Only for training and service purposes.
Standard Repair Process Detail Technical Manual
Error Established
symptom C. Audio error_No audio/Normal video date
Revised
Content Checking method in menu when there is no audio date A20

<ALL MODELS>

Checking method

1. Press the Setting button on the remote control.


2. Select the Sound function of the Menu.
3. Select the Sound Out.
4. Select TV Speaker.

A20
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Only for training and service purposes.
Standard Repair Process Detail Technical Manual
Error Established
symptom C. Audio error_No audio/Normal video date
Voltage and speaker checking method Revised
Content date A21
when there is no audio

③ 1 SPK_R-FT
2 SPK_R+FT
Checking order when there is no audio 3 SPK_L-FT
4 SPK_L+FT
1. Check the contact condition of or 13.2V connector of Main Board.
2. Measure the 13.2V input voltage supplied from Power Board.
(If there is no input voltage, remove and check the connector.)
3. Connect the tester RX1 to the speaker terminal and if you hear the Chik Chik
sound when you touch the GND and output terminal, the speaker is normal.

A21
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Only for training and service purposes.
Standard Repair Process Detail Technical Manual
Error Established
symptom D. Function error date
Revised
Content Remote control operation checking method date A22

Pin Pin name


1 VCC
① 2 WIFI_DM
IR & EYE Sensor 3 WIFI_DP
4 GND
5 WOL/WIFI_ON
③ 6 VCC
7 WIFI_SUSPEND/RESUEM
8 GND
9 COMBO_RESET
10 BT_WAKEUP_HOST
11 GND
12 VCC
13
14
15
16 EYE_SDA
17 EYE_SCL
18 GND
19 IR
20 LED_R
21 GND
Checking order to check remote control
② 22 VCC
23 KEY2
24 MIC_DATA
Checking order 25 MIC_CLK

1. Check IR cable condition between IR & Main board.(Check picture number① and ②.)
2. Check the standby 3.5V on the terminal 22 pin. (③)
3. AS checking the Pre-Amp(IR LED light), the power is in ON condition, an Analog Tester
needle should move slowly, otherwise, it’s defective.

A22
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Only for training and service purposes.
Standard Repair Process Detail Technical Manual
Error Established
symptom D. Function error date
Revised
Content Remote control operation checking method date A23

Pin Pin name


1 VCC
① Wifi & BT Front 2 WIFI_DM
3 WIFI_DP
4 GND
5 WOL/WIFI_ON
③ 6 VCC
7 WIFI_SUSPEND/RESUEM
8 GND
9 COMBO_RESET
10 BT_WAKEUP_HOST
11 GND
Wifi & BT Rear 12 VCC
13
14
15
16 EYE_SDA
17 EYE_SCL
18 GND
19 IR
20 LED_R
21 GND
② 22 VCC
Checking order to check motion remote/wifi 23 KEY2
24 MIC_DATA
Checking order 25 MIC_CLK

1. Check BT/Wifi cable condition between BT/Wifi assy & Main board.( Check ① and ②)
2. Check the 3.5V on the terminal 1. (③)

A23
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Only for training and service purposes.
Standard Repair Process Detail Technical Manual
Error Established
symptom E. Etc date
Revised
Content How to use the Service remote control date A24

1. How to access the remote control

0 4 1 3

1 page

0 4 1 3

2 page

A24
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
Standard Repair Process Detail Technical Manual
Error Established
symptom E. Etc date
Revised
Content How to use the Service remote control date A25

2. Remote control part definition


POWER Power On/Off

[ETC] Each time pressing the KEY button, Mode gets changed to ETC and P-ONLY each time

ETC (Added Function) All KEY function [PIP PR-][PIP PR+][SWAP]

[PIP INPUT][DVI] KEY Function

Changed to factory mode


P-ONLY (Added
Function)
All KEY function &[INFO][STILL][HDMI HOT][USB HOT][HDMI4] KEY Action

INPUT Change to the external device mode

ARC Change in the order of 16:9=>Zoom1=>Zoom2=>Cinema Zoom=>Auto Screen=>4:3=>16:9

Changes in the order of Bright Picture=>Easy Picture=>Cinema=>Spots=>Game=>


PSM
Custom PIcture1=>Custom Picture2=>Bright Picture

SSM (Added Function) Standard(user)=>music=>cinema=>sports=>game=>standard(user)

PIP Picture In Picture is activated

TEXT Access to the Power Only mode

CAP Broadcasting caption(on/off)

MPX Stereo mode (mono, stereo, foreign language) access

Used when in factory mode

Simplink (Added
Access to the Simplink-connected device
Function)

Digital EYE function ON/OFF


EYE
For some Model, access to the Test Pattern

TILT Used for screen tilting change (Access to the old PDP control mode)

A25
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Only for training and service purposes.
Standard Repair Process Detail Technical Manual
Error Established
symptom E. Etc date
Revised
Content How to use the Service remote control date A26

B-TOOTH
Connected to Blue-Tooth
(Added function)

Model Nam ex) 42PG60D-NA Current Model Name S/W Version ex)
IN-START V03.11.0 Current S/W version

MICOM Version ex) V3.05.0 current Mi-Com version UTT ex) User TV total usage time

POWER OFF STATUS ex) Shows power-off status


ADJ
Test Pattern (Off=>White=>Red=>Green=>Blue=>Black=>Pattern=>Off) Change

X-STUDIO (Added function) HDD,USB, external device’s HDD screen is activated

MENU User function gets activated

EXIT Exit from the current mode

TIME SHIFT (Added function) Moves forward/backward of recorded contents

MUTE Mute function (0 Volume)

IN-STOP SET to factory mode

VOL + - Volume Up/Down

CH + - Channel Up/Down

AV1,2,3 (Added function) Connects to external input 1,2,3

COMP1,2 (Added function) Connects to Component 1,2

HDMI1,2,3,4
Connects to HDMI 1,2,3,4
(Add function)

DVI (Add function) Connects to DVI

A26
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Only for training and service purposes.
Standard Repair Process Detail Technical Manual
Error Established
symptom E. Etc date
Revised
Content Check items after Main B/D replacement date A27

Check items after Main B/D(Model Number D/L, White Balance)

1. Press the Service remote control instart Key.

No.7 Select Model Number D/L


- Key in the model name and serial number
after checking the ID label on the back cover.
RELEASE

2. Press the Service remote control ADJ Key.

No.11 Select White Balance


- Record the R, G, B (GAIN, Cut) value of the
color temperature before main board
replacement.
After replacing the main board, key in the
recorded value.

A27
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Standard Repair Process Detail Technical Manual
Error Established
symptom E. Etc date
Revised
Content Adjustment Test pattern - ADJ Key date A28

P-ONLY  HDMI HOT(Yellow button)  CH ‘+’ or ‘-’


You can view 11 types of patterns using the ADJ Key

Checking item :
1. Defective pixel
2. Residual image
3. MODULE error (ADD-BAR,SCAN BAR..)
4. Video error (Classification of MODULE or Main-B/D!)

A28
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Only for training and service purposes.
Standard Repair Process Detail Technical Manual
Error Established
symptom F. WIFI /RF date
Revised
Content How to Check Wifi / RF date A29

WiFi / Magic Search

2 page

A29
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
webOS24 Integrated Consultation Guide_New Feature
Symptom inquiry Details of Action
AI
It consists of 6 types of frequently used settings menus and recommendations/help under the settings menu item
Recommendation How do use AI Recommendation in TV ?
- You can turn on Setup Tips in AI Recommendation to take advantage of Setup Tips.
Menu
You can enter from the App List in Home, and it will pop up when you connect to the Camera, and you can enter the
Camera app can be used with any route
Camera App App when you select it
Do you have any?
You can enter the Home Hub after selecting the Camera card in Q-Card.
It is easy for users to proceed in a conversational form, and it is designed to solve problems on their own,
What are Chatbot and how do I use them? and it is VOC-based on the screen,
TV focus on solutions that focus on Connection, Power, etc. Easy to use, entry is possible from within the Q-Card.
Screen In case of Screen-related issues, TV provides action solutions.
Chatbot sound In the event of an Sound-related problem, TV provides a solution for action.
Connection/Remote Control In case of Connection/Remote Control-related problems, TV provides action solutions.
Power In the event of a Power-related problem, TV provides a solution to your actions.
Channel TV provides action solutions when you encounter Channel-related issues.
App/Function TV provides action solutions when App/Function related issues occur.
Home, Multi view, Sports, and Voice Recognition are Screen for the first time, and the replay is displayed in the App.
Quick Guide How do I use Quick Guide?
You can use it when you select [More(…)]-[Quick Guide] in remote control.
2024 New
Feature This is a new Q-card that helps everyone, including the disabled, the elderly, and digital beginners, to use TV easily.
When setting Accessibility, 'Preview screen with settings applied' is applied on the detailed settings screen for each item to improve understanding of the function.
Vision Features Provide Audio Guidance, Audio Description, Device Power Sound, High Contrast, Grayscale, Invert Colors
Hearing Features Provide Listen Together with Hearing Aid, Sign Language Zoom, Closed Caption
Accessibility Learn Remote Control When you press the button on the remote control, it will provide relevant information for them
Provide new features, the best things to enjoy, easier and smarter, a richer feel with other devices, learning basic functions, etc.
Tips (beginner's guide, AOD, new features, etc.)
Categories can be rearranged for easier use (Multi view, Sports, etc.)
Quick Help Provide Optimization Settings, Help Library, Self-diagnosis and care and Care settings Optimization, etc.
Chatbot Provide self-action solutions for Screen, Sound, Connection/Remote control, Power, Channels, and Apps/Functions.
If the network connection and its terms are accepted, the spec will be automatically downloaded, and will pop up
Chromecast How to use the Chromecast Built-in (pop-up to induce you to agree to the terms and conditions) or on the home hub card, and you can use it after agreeing to the Google terms
Built-in (Available at the end of '24.March) If you didn't do it in the initial setup, you can set it up in the Home Hub
(Chromecast Built-in Card will be created next to the Airplay Card)
It reads 6 sentences and registers voice information, and recognizes the user's voice when using voice to get customized results or
How do I use Voice ID? You can switch accounts and more. (Korea and U.S. only)
Voice ID
('24.March supportable) e.g. launch the sports app (switch my account and enter the sports app)
e.g. Switch to my account (Switch to my account)

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webOS24 Integrated Consultation Guide_Improved Points
Symptom Inquiry Details of Action
Home layout changes include:
- The ad size has been slightly reduced, and the global menu has been placed on the left.
- When you reduce the size of the Quick Card or focus it, you can see a description of the service or information
Home Screen What happened to Home? about the last time the user used it.
- On the first page, you can see recent input screens and recommended content for each account.
- If you turn off content recommendation in the home settings, a guide to webOS TV's representative
functions is provided at the bottom.
After connecting the set-top to HDMI1, when entering the channel editing menu, a pull pop-up will be provided
Channel Manager When connecting to the set-top, it is not possible
that channel editing cannot be entered from HDMI1.
(Channel Editor) to edit the channel.
Even if you have a set-top connection to HDMI1, if the input environment is Live TV, Live TV channel editing is supported.
Anything about connecting a Matter device to a TV In addition to On/Off, other controls are also available for Matter devices connected to the TV.
Home Hub
Has it been added? (This is only the case when this feature is available, and not all of them are supported.)
Home Office What are the additional features of Home Office? Not only Windows PCs but also MAC PCs are supported.
The layout has been changed to be smaller in the form of Overlay, and it is possible to switch accounts
Account What happens to changes to my account?
quickly and easily.
When you first enter voice recognition, the Quick Guide will be displayed. To view the Quick Guide again,
How do I use voice recognition for the first time?
select [More(…)] - [Quick Guide].
Voice
Recognition
Improved When making a long-distance voice call in a supported CP app, an ordinal label is provided on the content thumbnail.
What are the changes to far-field speech recognition?
Points e.g. Speech support such as scroll to the right, scroll down, play the Nth, play the Nth, etc.
In the case of 2-split multi-view, all products with memory of 2G or more are supported (provided as standard).
Multi view What is the Multi view add-on? 3-split and 4-split multi-view is available for G4 or higher
(G4, M4, 77 T-OLED scheduled for mass production in the second half of the year)
The Full view layout has been changed, and the function menu tree has been changed to make it easier to find the menu.
Quick Help What's changing in Quick Help?
An icon has been added to make it easier to recognize the results of the 'Diagnostics'.
You can select the TV and screen to operate at once, and depending on the function support range of the model, the app
Room-To-Room What are the changes for Room-to-Room Fucntion? Changed it to be displayed.
- Models that only support the loading function will not be paired.
Screensaver How long does the screensaver work? Changed from 3 minutes → 30 minutes for no operation.
Game What are the changes to the Game Optimizer? 144Hz mode (using high refresh rate in gaming environments) has been added.
Web Browser Is it possible to have a document viewer? A viewer of PDF files is possible
“Privacy & Terms" which are difficult to find due to the deep access path, are provided as standard, and the Chatbot
Quick Settings What's changing in Quick Settings?
can be easily accessed through the Chatbot icon at the top (Chatbot icon is scheduled for MR1 at the end of March).
The old Gallery App has been removed and integrated into Always Ready.
Gallery App I don't see the Gallery App.
- Google services have been added. (Briefing theme in Google Calendar available, Moment > Add Google Photos)
TV Guide provides program Genre filters, and highlights from TV Guide when filters are applied.
TV Guide What's changed in the TV Guide?
It will be displayed.

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webOS24 Integrated Consultation Guide_Troubleshooting

Symptom Inquiry Details of Action

In the settings, when the TV is turned on, you can select the screen as 'Recently External Input'.
The Home Launcher does not automatically appear on the
If you view a lot of content on the app, we recommend that you select 'Home'.
screen every time I turn on the TV. How do I display it?
If you often watch live broadcasts or set-top broadcasts, it is recommended to select 'Recently External Entry'.
Home Launcher
In the settings, you can select the screen as 'Home Screen' when the TV is turned on.
Every time you turn on the TV, the home launcher
If you view a lot of content on the app, we recommend that you select 'Home'.
automatically appears on the screen. How do I hide it?
If you often watch live broadcasts or set-top broadcasts, it is recommended to select 'Recently External Entry'.

Videos may not be displayed in the Home Recent area, but regular photos may be displayed.
- When watching via HDMI: Play Dolby Vision video on an external device, high-resolution video, etc.
No screen appears in the Recent area of the home screen, - When watching Live TV: When recording or when there is time shift recording, etc.
Home Screen
only still photos are displayed.
Due to HW limitations, RF channels and external input (HDMI) video are not supported in the Recent area
on some models.
Problem
webOS
Resolution To what extent is OS upgrade supported after webOS24? Plan to support OS upgrades for the next 5 years after webOS24.
upgrade

3/3
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[Home Screen] webOS22 vs webOS23 vs webOS24
webOS22 webOS23 webOS24
(2022) (2023) (2024)
1
1
Sign into
1
Search
account

Recently watched
1 page 2
screen

Home 2 1 page
screen
3
2 page

2 .
.
. 2 page

3 ◀Bottom of the screen

1 Quick verification and account switching 1 The menu UI has been changed to quickly set up 1 Change control panel location
Easy access to Recent Input (including live TV) the main TV functions. - Move to upper right → left
Select Account
2 The advertising area was slightly reduced and
Improved the structure was changed to allow users to
<Account> access more content or services. The default
2 The selected row is located at the center of banner was changed to a natural image that
the screen and other rows becomes blurred. blends well with the home UI.

2 Easier access for each theme 3 Provides various content shelves compared
to webOS23
3 Added the category list editing function
(bottom area of home scroll)
→ The order of the top/ bottom of the list has been changed
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
[Settings] webOS22 vs webOS23 vs webOS24

webOS22 webOS23 webOS24


(2022) (2023) (2024 )
Picture mode

Sound mode Chatbot


(End of Mar. for Icon)
Output speaker Picture mode OLED Pixel Brightness
Picture Mode Panel Brightness

Quick Game optimizer Update 필 Customized screen


Sound mode Sound Out
Settings Multi View 요 Sound mode Sound Out

Sleep Timer Eye Care Mode


Eye Care Mode
Network Sleep Timer

Screen Off Game Optimizer


All settings
Screen Off Privacy & Terms
Multi View Music Discovery
Edit mode
Multi View Music Discovery

All settings

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
webOS24 Home Advertisement/Recommended Content On/OffLGE Internal Use Only

It provides a PIP for the latest input screen for each account, and the list of apps and Q-cards for
each account provides a personalized home experience through dynamic animation according to
account switching.
◀ Banners and global menus
- webOS23 : 3,792 x 978
- webOS24 : 3,492 x 900
* The advertising area was slightly
reduced, the structure was changed to
allow users to access more content or
services, and the default banner was
improved to blend well with the Home UI
with a natural image.

◀ Q-Card Lists

◀ Apps(Contents) Lists

◀ Recently entered and recommended


content

◀ Recent Lists

※ You can easily access the list of recently used apps for each account using the remote control [Back] key.
(*The last screen image is scheduled for MR(Software Release) at the end of March.)

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
[Homeboard] List of LG products that can be registered on webOS4.5 ~ webOS24 Home Dashboard
* Push Compatibility
Registered Products notification ◀(~wwbOS6.0) + Function: Settings can be changed in
webOS 4.5 webOS 5.0 webOS 6.0 webOS22 webOS23 webOS24 detailed settings (webOS22~) ▶
supported Detailed settings
Washing machine O O O O O O O
Display status only
Dryer O O O O O O O Device Name Device Name
[[Operating time/ Remaining time]
Dishwasher O O O O O O O {Current Status}
Delay start time (Washer/Dryer Only)
Styler O O O O O O O
Display status
Oven O O O O O O O Device Name
(Current Temperature) [Operating time/ Remaining time]
Display status
+Refrigerator /freezer temperature control /
Refrigerator O O O O O O O + Display status only
sterilization and deodorization
※ Can’t change door color
Wine refrigerator X O O O O O O + Display status Display status only
Kimchi refrigerator O O O O O O O + + Temperature for each compartment / + Light / + Humidity Display status only
Cook top X O O O O O O Display status only
X Display status only
Hood O O O O O O + Display status only
+Modes speed/ +lamp brightness
X Displays modes
Microwave oven - O O O O O
Displays remaining g cooking time
Air conditioner O O O O O O O + On/Off Displays modes On/Off
Humidifier O O O O O O O + + Select modes/+ set temperature / +Speed Displays modes
Start/Pause Displays operating time Start/Pause
Robot vacuum O O O O O O O +
+ Energy saving mode/ +Charge Displays operating time
Displays power status
A9 stick vacuum cleaner X X X X O O O
(charging/charged/cleaning)
On/Off On/Off
Air purifier O O O O O O O + Displays cleanliness/Humidity level Displays cleanliness
+ Modes / Cleanliness speed /Humidity level
On/Off
Air purifier fan X X X X O O O
Displays modes
X On/Off
On/Off
Boiler O O O O O O + Displays modes
Displays modes
+Modes / +Set temperature
X On/Off
On/Off
Ceiling fan O O O O O O + Displays fan speed
Displays fan speed
+ fan speed
WashTower- Washer Displays modes
X O O O O O O [Operating time/ Remaining time]
/ WashTower- Dryer
Delay start time (Washer/Dryer Only)
Water purifier O O O O O O O Display status
HomeBrew O O O O O O O Display status
Plant grower O O O O O O O Display status
Aqara sensor- door opening sensor O O O O O O O Displays current status (Open/Close)
Aqara sensor-motion sensor O - O O O O O Displays device name
Aqara sensor-plug O O O O O O O Displays current status (Off/On)
Aqara sensor-temperature and
X O O O O O O Displays temperature and humidity
humidity sensor
Push notification: Displays a notification message from a device registered on the Homeboard to the TV screen
E.g) The air purifier filter needs to be cleaned. Oven preheating is completed.
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
◎ Access : Home > Q-Card > Move to the right > Edit Card List
How to edit webOS24 Q-Card

※ You can edit the card list in any order you want your Q-Cards to be.

※ If you want to change the location, you can select


the desired card and move it with the remote control
[Left/Right]. After moving the location, press the [OK]
button on the remote control. ▲

◀ ▶

Magic remote control circular


direction up/down/left/right

※ If you want to delete the card, you can delete it


by moving the Q-Card at the bottom to the [up] of the
remote control.

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
◎ Access: Home > Q-Card > Home Office
webOS24 Changes_Q-Card (Home Office > Connecting Mac to PC)

You can connect your home TV to your office cloud PC and work from home on a big screen.
① A display icon indicating the current connection status.
→ Provides a quick access to connect essential home office accessories
You can connect a keyboard/mouse/camera.

② Efficient solutions for working from home


→ You only need to register it once. To access, enter the password.
By entering the pass word, you can easily connect to your work PC.
(Windows 365, Azure virtual Desktop, Chrome Remote Desktop)
* Windows 365 : Starts Cloud PC
* Azure virtual Desktop : virtual desktop printing
* Chrome remote Desktop : Google Chrome Remote Desktop

③ Bookmarks for useful websites


→ Google Calendar / Gmail / Google Drive / Google keep / Google Doc /
Microsoft 365 / Messenger Rooms / Remote meeting

[For remote PC Mac]


It can be used if the remote PC is turned on and you select Connect PC for Mac in the Add remote PC option.
* Only for Mac OS 10.5 and later
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
◎ Access: Home > Q-Card > Home Office
webOS24 Changes_Q-Card (Home Office > Connecting for Windows PC)

You can connect your home TV to your office cloud PC and work from home on a big screen.
① A display icon indicating the current connection status.
→ Provides a quick access to connect essential home office accessories
You can connect a keyboard/mouse/camera.

② Efficient solutions for working from home


→ You only need to register it once. To access, enter the password.
By entering the pass word, you can easily connect to your work PC.
(Windows 365, Azure virtual Desktop, Chrome Remote Desktop)
* Windows 365 : Starts Cloud PC
* Azure virtual Desktop : virtual desktop printing
* Chrome remote Desktop : Google Chrome Remote Desktop

③ Bookmarks for useful websites


→ Google Calendar / Gmail / Google Drive / Google keep / Google Doc /
Microsoft 365 / Messenger Rooms / Remote meeting

[For remote PC Windows]


It can be used when the remote PC is turned on and the remote access is set to ‘Allow’. Remote PC Guide Back page continued
* Supports Window 10 Pro or higher (Window Pro version only. Window 11 Home is not supported)

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
How to connect remote PC Windows
Function Inquiry

It seems like a function to access my work PC. Is there anything that needs to be set on the PC?
Remote PC
Requires Windows 10 Pro or higher. https://m.blog.naver.com/lifetripper/221825809217

Settings on the PC for remote access (work PC)

First, what you need to do on your work PC.

This is what you need to set up on your work PC to work from home.

1. First, you need to check if remote access is allowed on the PC.

2. Press the Windows button > Settings icon to enter the Windows settings.

Continue to the next page

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
How to connect remote PC Windows

2) Select System

Continue to the next page

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
How to connect remote PC Windows

3) Select Remote Desktop

Continue to the next page

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
How to connect remote PC Windows

4) Toggle the “Enable Remote Desktop” switch to “On”.

Continue to the next page

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
How to connect remote PC Windows

2. The below information is needed to access the work PC.

1) Press the Windows menu and enter CMD in the search bar to run Command Prompt

Continue to the next page

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
How to connect remote PC Windows

2) Type ipconfig

Continue to the next page

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
How to connect remote PC Windows

3) The Windows IP configuration displays and you will see the IPv4 address.
e.g.) xxx.xxx.xxx.xxx.
Remember that this is the address you need to access to from your work PC.

Continue to the next page

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
How to connect remote PC Windows

3) The Windows IP configuration displays and you will see the IPv4 address.
e.g.) xxx.xxx.xxx.xxx.
Remember that this is the address you need to access to from your work PC.

Continue to the next page

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
How to connect remote PC Windows

5) Select Accounts

Continue to the next page

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
How to connect remote PC Windows

6) Under Your Info, the local account is the PC account and the password you use to access the PC is your
password.

This is the end of the basic information about work PC


- Other settings such as sslvpn, vdi, firewall, etc. need to be asked to Security Team or Infra Team.

Continue to the next page

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
◎ Access : Home >LG Account
webOS24 New Features_LG Account

Compared to 23 years when it took up the entire screen, it provides a quick and easy way to
switch accounts by changing the layout in the form of overlay and partial view.

[webOS23, screen for LG Account] [webOS24, screen for LG Account]

※ You can increase your security


level in a simple way by adding
a 4-digit password in your account
security settings.

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
◎ Access : Home >LG Account> Select your ID
webOS24 New Features_Voice ID >Security Settings> Manage Voice ID
> Register Voice ID

By reading 6 sentences, the voice information is registered in ThinQ, and when the voice is used, the
user's voice is recognized and customized results are provided. Under review to expand the scope of
provision (planned to expand to countries of use and to enable use in other home appliances)

Manage Voice ID
You can register a new voice or delete it.

There is no registered voice ID.


* When registering your voice, you can use it as a Voice ID to easily log in.

Register Voice ID

Voice ID registration is possible through an Magic Remote


Control (AI). Please check the remote control you are using.

Voice ID applied speech content


- Content search and recommended speech
- Personalized service execution utterance(run sports app)
- Account switching utterances such as
‘Switch to my Account’
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
webOS24 New Features_Q-Card(Sports Alert) ◎ Access : Home > Q-Card > Sports

You can register your favorite team or player and check various information such
as league rankings and game schedules.

When you press the [Add] button,


- “You need to log in to your LG Electronics account.
You can register your preferred teams and players by pressing a button [Add]. Would you like to log in?” A pop-up will appear.
- When you register a team or player, you can check real-time scores - After logging in with your LG Electronics account,
and future game schedules. you can register your preferred team or player.
- If you set a game alarm, you can receive an alarm while watching TV.
※ Compared to webOS22~webOS23, only the entry method has changed.

(webOS22) (webOS24, Access Q-Card)


(webOS23, Q-Card)
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
webOS24 New Features_Q-Card(Sports Alert) ◎ Access : Home > Q-Card > Sports

We provide a sports portal service that allows you to view a variety of sports content such as a
collection of sports channels, real-time game content, and Top 5 match cards by country. Unlike
existing sports alarms, users who are not logged in can also access various content.
Access is possible.
* However, to receive the same sports alerts as before, you must log in (“My Team” tab)

1. Sports Channels
2. Live Contents
3. Live/upcoming game
4. Recent game
5. Sports VOD contents
6. Search Keyword
7. Popular league list
8. Recommended Sports App

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
webOS24 New Features_Q-Card(Sports Alert) ◎ Access : Home > Q-Card > Sports

1. Sports Channels
2. Live Contents
3. Live/upcoming game
4. Recent game
5. Sports VOD contents
6. Search Keyword
◀ Sports Channels
7. Popular league list

◀ Live Contents 8. Recommended Sports App

◀ Live/upcoming game

◀ Recent game

◀ Sports VOD contents

◀ Search Keyword

◀ Popular league list

◀ Recommended Sports App

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
webOS24 New Features_Quick Guide ◎ Access : Remote Control> [More]
(…) > Quick Guide

Provide simple instructions for new services or major apps to first-time users.

Shown once for first-time users


1.Home
2. Voice recognition
3. Multiview
※ If you want to watch it again, you can select
4. Sports
[More(…)]-[Quick Guide] in the app.

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
◎ Access : TV Screen>Guide>Program
webOS24 New Features_TV Guide Genre (All Genre) > Select Genre waned

By providing a TV program genre filter, users can selectively check programs of the genre they want.

The TV Guide provides


a Program Genre filter,
and when the filter is
applied, it is highlighted
and displayed in the TV
Guide.

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
◎ Access : Settings>General>AI Service
webOS24 New Features_AI Recommendation >AI Recommendation>Smart Tips in Settings

It consists of 6 types, including frequently used setting menu recommendations/help, and provides
different content depending on the menu and depth.

Types Description

Suggest a menu that user finds too hard because the menu structure is
Issue confusing.

Among the deep menus, it is recommended the menus that user used
Often often. So user don’t have to find it in deep depth.
ex. Recommend [Screen Off], [Wi-Fi Connection] in Setting 2depth

Recommend a menu used often together.


Together
ex. Recommen [Channel Lock], with [Family Care] menu

Recommendation type for providing users help in daily TV usage.


1. You can speak out to change settings. Press Mic button and speak
out what you are looking for
Common 2. Press ? at the top right and find the explanation
3. You can ask for help. Try saying ‘HI LG, I need help!’
* AI Recommendation Smart Tips in Settings 4. Press mic button and try saying ‘I need help’
- Settings >General>AI Service>AI Recommendation>Smart Tips in Settings → “On” 5. Please long-press ok button on settings for more detailed

Explanati Recommendation type providing explanation.


on ex. [Game Optimizer] : Specialized options for better gaming environment.

Recommendation type providing information needed in Customer


CS Data Services.
ex. [Model name], [Serial Number], [Software version] provided

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
◎ Access : Magic Remote short press > Quick menu
webOS24 New Features_Menu Configuration(Quick Settings)

Easy access to the menus you use most.


[Menu that can be registered]
[Control Panel]

Move all settings, Chatbot, Accessiblity,


Network Settings
[Edit Mode]

Cant’ be edited

Edit/Move/
Add/Delete
(up to 12)

“Terms and Accounts”, which are difficult to find


due to the deep access path, are provided as standard,
and the chatbot can be easily accessed through
the chatbot icon at the top.
(Chatbot icon is scheduled for MR at the end of March).

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
◎ Access : Home >Apps>Camera
webOS24 New Features_Camera

When connecting Home’s App list and Camera, “USB Camera” will pop up and when selected,
you can enter and use the App. You can use the Camera by selecting the Camera tab in Home Hub.

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
◎ Access : Remote Control>Input button>
webOS24 New Features_Universal Control Setting HDMI>Universal Control Settings>Manage
Settings> Troubleshoot Settings Error

When setting up an Magic Remote Control, add a mobile Chatbot entry point to solve problems
and add functions that allow users to solve problems on their own.

1. Select the problematic input port and click the “Manage Settings” menu.

Troubleshoot Settings Error

2. Click the “Troubleshoot Settings Error” button in the Manage Settings menu 3. Print QR Code and scan mobile QR Code and send to UEI

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
webOS24 New Features_Accessibility ◎ Access : Home >Q-Card>Accessibility

As TVs become smarter and have more functions, various aspects that users find difficult,
such as the disabled and the elderly, have been improved.

- Functions that help you change TV settings and functions


that help you learn the functions of the remote control keys

- Explore the various functions of Smart TV and provide


self-solutions to problems that arise while using the TV

- Provides comparison screen so you can immediately


check before and after application

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
◎ Access : Home >Q-Card>Accessibility
webOS24 New Features_Accessibility_Vision Features >Vision Features

As TVs become smarter and have more functions, various aspects that users find difficult,
such as the disabled and the elderly, have been improved.

- Audio Guidance
. Audio Guidance menus and descriptions aloud and provides
spoken feedback for users actions.
. You can change the speed, volume, pitch of the audio in detailed settings.
- Audio Description
. Audio Description describes what is happening on screen,
including background, physical actions, and facial expressions.
. Descriptions will play when they are available on the broadcasting program.
- Device Power Sound
. Device Power Sound alerts you by sound when the device is
turned on or off.
. The sound may not play when ‘Digital Sound Output’ is set to ‘Pass Through’.
- High Contrast
. High Contrast makes reading easier in Settings and Home Hub.
. This removes the background blur and increases the contrast
between the text and background.
- Grayscale
. Grayscale turns all screens black and white.
. The edges and shapes are more discernible in grayscale than in.
- Invert Colors
. Invert Colors reverses colors of the screen.
. This may not be applied to some contents.

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
◎ Access : Home >Q-Card>Accessibility
webOS24 New Features_Accessibility_Vision Features >Vision Features>Audio Guidance

As TVs become smarter and have more functions, various aspects that users find difficult,
such as the disabled and the elderly, have been improved.

- Audio Guidance
. Audio Guidance menus and descriptions aloud and provides
spoken feedback for users actions.
. You can change the speed, volume, pitch of the audio in detailed
settings.

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
◎ Access : Home >Q-Card>Accessibility
webOS24 New Features_Accessibility_Vision Features >Vision Features>Audio Description

As TVs become smarter and have more functions, various aspects that users find difficult,
such as the disabled and the elderly, have been improved.
- Audio Description
. Audio Description describes what is happening on screen,
including background, physical actions, and facial expressions.
. Descriptions will play when they are available on the broadcasting
program.

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
◎ Access : Home >Q-Card>Accessibility
webOS24 New Features_Accessibility_Vision Features >Vision Features>Device Power Sound

As TVs become smarter and have more functions, various aspects that users find difficult,
such as the disabled and the elderly, have been improved.
- Device Power Sound
. Device Power Sound alerts you by sound when the device is
turned on or off.
. The sound may not play when ‘Digital Sound Output’ is
set to ‘Pass Through’.

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
◎ Access : Home >Q-Card>Accessibility
webOS24 New Features_Accessibility_Vision Features >Vision Features>High Contrast

As TVs become smarter and have more functions, various aspects that users find difficult,
such as the disabled and the elderly, have been improved.
- High Contrast
. High Contrast makes reading easier in Settings and Home Hub.
. This removes the background blur and increases the contrast
between the text and background.

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
◎ Access : Home >Q-Card>Accessibility
webOS24 New Features_Accessibility_Vision Features >Vision Features>Grayscale

As TVs become smarter and have more functions, various aspects that users find difficult,
such as the disabled and the elderly, have been improved.

- Grayscale
. Grayscale turns all screens black and white.
. The edges and shapes are more discernible in grayscale
than in.

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
◎ Access : Home >Q-Card>Accessibility
webOS24 New Features_Accessibility_Vision Features >Vision Features>Invert Colors

As TVs become smarter and have more functions, various aspects that users find difficult,
such as the disabled and the elderly, have been improved.

- Invert Colors
. Invert Colors reverses colors of the screen.
. This may not be applied to some contents.

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
◎ Access : Home >Q-Card>Accessibility
webOS24 New Features_Accessibility_Hearing Features >Hearing Features

As TVs become smarter and have more functions, various aspects that users find difficult,
such as the disabled and the elderly, have been improved.

- Listen Together with Hearing Aid


. Sound comes from a hearing aid and internal speaker
simultaneously.
. Connect a hearing aid via Bluetooth or transmitter via HDMI(ARC).

- Sign Language Zoom


. You can enlarge the sign language view. To quickly use this
feature. Press the Settings on the remote control and
select ‘Sign Language Zoom’ when viewing channels that
support sigh language.
. Please note you need to edit Quick Settings and ‘Sign language
Zoom’

- Closed Caption
. Closed Caption displays lines, sound effects, and non-verbal
elements as text. Captions will show only when they are available
on the broadcasting program.
. You can change the type, style, and position of closed captions
in detailed settings.

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
◎ Access : Home >Q-Card>Accessibility
webOS24 New Features_Accessibility_Hearing Features >Hearing Features

As TVs become smarter and have more functions, various aspects that users find difficult,
such as the disabled and the elderly, have been improved.

- Listen Together with Hearing Aid


. Sound comes from a hearing aid and internal speaker
simultaneously.
. Connect a hearing aid via Bluetooth or transmitter via HDMI(ARC).

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
◎ Access : Home >Q-Card>Accessibility
webOS24 New Features_Accessibility_Hearing Features >Hearing Features

As TVs become smarter and have more functions, various aspects that users find difficult,
such as the disabled and the elderly, have been improved.

- Sign Language Zoom


. You can enlarge the sign language view. To quickly use this
feature. Press the Settings on the remote control and
select ‘Sign Language Zoom’ when viewing channels that
support sigh language.
. Please note you need to edit Quick Settings and ‘Sign language
Zoom’

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
◎ Access : Home >Q-Card>Accessibility
webOS24 New Features_Accessibility_Hearing Features >Hearing Features

As TVs become smarter and have more functions, various aspects that users find difficult,
such as the disabled and the elderly, have been improved.

- Closed Caption
. Closed Caption displays lines, sound effects, and non-verbal
elements as text. Captions will show only when they are available
on the broadcasting program.
. You can change the type, style, and position of closed captions
in detailed settings.

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
◎ Access : Home >Q-Card>Accessibility
webOS24 New Features_Accessibility_Learn Remote Control >Learn Remote Control

As TVs become smarter and have more functions, various aspects that users find difficult,
such as the disabled and the elderly, have been improved.

- When you press the button on the remote control, It will provide
relevant information.
- To quit the ‘Learn Remote Control’ feature, press the back button
twice.
- TV turns off once you press the power button whereas TV with
‘Always Ready’ activates its feature.

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
◎ Access : Home >Q-Card>Accessibility
webOS24 New Features_Accessibility_Tips >Tips

As TVs become smarter and have more functions, various aspects that users find difficult,
such as the disabled and the elderly, have been improved.

- All-new features : Accessibility, Use LG Account, Use Home,


Enjoy Sports, Use multi windows at the same time

- Best things to do : Enjoy various games, Stream music on TV


Work Remotely on TV, Enjoy Free Content

- Easier and smarter : Use Voice Recognition, Create a viewing


environment for kids, Use Always Ready, Today’s information
at a glance, Browse the internet

- Enrich your experience with other devices : Control smart home IoT
devices, Listen to sound together with a Bluetooth headphone, etc.

- Learn about to basic features : View Channels, Use Quick Settings


Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
◎ Access : Home >Q-Card>Accessibility
webOS24 New Features_Accessibility_Quick Help >Quick Help

As TVs become smarter and have more functions, various aspects that users find difficult,
such as the disabled and the elderly, have been improved.
- Optimization Settings
- Help Library
- Self-diagnosis and Care

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
◎ Access : Home >Q-Card>Accessibility
webOS24 New Features_Accessibility_Quick Help >Quick Help

Monitor and optimize various settings, such as screen and sound

- Optimization Settings
- Help Library
- Self-diagnosis and care

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
◎ Access : Home >Q-Card>Accessibility
webOS24 New Features_Accessibility_Quick Help >Quick Help

Recommend settings to solve frequently occurring problems or provide a path to change the
settings yourself.

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
◎ Access : Home >Q-Card>Accessibility
webOS24 New Features_Accessibility_Quick Help >Quick Help

Diagnose the status of devices, such as Bluetooth, Remote Control, and Panel

- Magic Remote
- Bluetooth / Wi-Fi
- Illumination Sensor
- Picture Test
- Sound Test

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
◎ Access : Home >Q-Card>Accessibility
webOS24 New Features_Accessibility_Quick Help >Quick Help

Artificial intelligence remote control battery level and pairing Bluetooth and Wi-Fi module diagnostics
status diagnosis

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
◎ Access : Home >Q-Card>Accessibility
webOS24 New Features_Accessibility_Quick Help >Quick Help

When the power saving level is set to ‘Auto’, the sensor changes This is the test image, Please look carefully.
the screen brightness to match the external light level. Is the picture above displayed clearly on your screen?
The above is resolved. This may be a temporary phenomenon, so
turn the power off and on and check again. Please contact
customer service.
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
◎ Access : Home >Q-Card>Accessibility
webOS24 New Features_Accessibility_Quick Help >Quick Help

Diagnoses the status of devices such as Bluetooth, remote control, and panel
- Sound Test
. Test sound is playing. Please listen carefully.
. Could you clearly hear the test sound?

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
◎ Access : Home >Q-Card>Accessibility
webOS24 New Features_Accessibility_Chatbot >Chatbot

As TVs become smarter and have more functions, various aspects that users find difficult,
such as the disabled and the elderly, have been improved.

- Screen
- Sound
- Connection
- Power
- Channel
- Function

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
◎ Access : Home >Q-Card>Accessibility
webOS24 New Features_Accessibility_Chatbot >Chatbot

As TVs become smarter and have more functions, various aspects that users find difficult,
such as the disabled and the elderly, have been improved.

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
◎ Access : Home >Q-Card>Accessibility
webOS24 New Features_Accessibility_Chatbot >Chatbot

As TVs become smarter and have more functions, various aspects that users find difficult,
such as the disabled and the elderly, have been improved.

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
◎ Access : Home >Q-Card>Accessibility
webOS24 New Features_Accessibility_Chatbot >Chatbot

As TVs become smarter and have more functions, various aspects that users find difficult,
such as the disabled and the elderly, have been improved.

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
◎ Access : Home >Q-Card>Accessibility
webOS24 New Features_Accessibility_Chatbot >Chatbot>Power>The power won’t turn on

As TVs become smarter and have more functions, various aspects that users find difficult,
such as the disabled and the elderly, have been improved.

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
◎ Access : Home >Q-Card>Accessibility
webOS24 New Features_Accessibility_Chatbot >Chatbot>Channel>No Channels detected

As TVs become smarter and have more functions, various aspects that users find difficult,
such as the disabled and the elderly, have been improved.

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
◎ Access : Home >Q-Card>Accessibility
webOS24 New Features_Accessibility_Chatbot >Chatbot>Add/Function

As TVs become smarter and have more functions, various aspects that users find difficult,
such as the disabled and the elderly, have been improved.

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
◎ Access : Settings>Multi View>Dual Screen
webOS24 Improved_Multi view(Dual Screen) >Launch> Select Multi View Screen>Selected

You can display two or more HDMI outputs on the screen simultaneously on your TV.
[Settings >Multi View >Dual Screen > Launch > Select Multi View Screen Target >Selected (Side by Side/PIP) ]

* 2 Screen (Live TV + Web Browser) * 3 Screen (HDMI1 + HDMI2 + Youtube (MR1))


Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
webOS24 Improved_Multi view(Dual Screen)

 3 Screen Multi-view
 2 Screen Multi-view No. App 1 App 2 App 3  4 Screen Multi-view
1 Live TV HDMI Spotify
No. App 1 App 2 No. App 1 App 2 App 3 App 4
2 Live TV Camera Spotify
1 Live TV HDMI 1 HDMI YouTube Screen Share Camera
3 HDMI Camera Spotify
2 Live TV Screen Share 2 HDMI YouTube Screen Share Spotify
4 HDMI YouTube Screen Share
3 Live TV Camera 3 HDMI YouTube Camera Spotify
5 HDMI YouTube Camera
4 Live TV Spotify 4 YouTube Screen Share Camera Spotify
6 HDMI Screen Share Camera
5 HDMI Camera 5 HDMI Screen Share Browser Spotify
7 YouTube Screen Share Camera
6 HDMI Spotify 6 YouTube Screen Share Browser Spotify
8 HDMI YouTube Spotify
7 Camera Spotify 7 YouTube Camera Browser Spotify
9 HDMI Screen Share Spotify
8 Live TV Browser 8 HDMI1 HDMI2 YouTube Camera
10 YouTube Screen Share Spotify
9 HDMI Browser 9 HDMI1 HDMI2 Airplay Spotify
11 HDMI Airplay Spotify
10 Browser Spotify 10 HDMI1 HDMI2 Browser Spotify
12 YouTube Camera Spotify
11 HDMI YouTube
13 Screen Share Camera Spotify ※ No.1~4 : ‘24 Initial, No. 5~10 : ‘24 MR1
12 HDMI Screen Share
가이드 14 Live TV Browser Spotify ※ HDMI + YouTube + Camera + Browser (MR2)
13 YouTube Screen Share
15 HDMI Browser Spotify
14 YouTube Camera * 3, 4 screen multi-view can use at M4 / G4 / 77 T-OLED
16 HDMI Camera Browser
15 Screen Share Camera
17 YouTube Camera Browser
16 YouTube Spotify
18 HDMI Screen Share Browser
17 Screen Share Spotify
19 Screen Share Browser Spotify
18 HDMI Airplay
20 Airplay Browser Spotify
19 Airplay Spotify
21 YouTube Screen Share Browser
20 YouTube Browser
22 YouTube Browser Spotify
21 Camera Browser
23 Camera Browser Spotify
22 Screen Share Browser
24 HDMI1 HDMI2 YouTube
23 Airplay Browser
25 HDMI1 HDMI2 Camera
24 HDMI1 HDMI2
26 HDMI1 HDMI2 Airplay
25 Live TV YouTube
27 HDMI1 HDMI2 Spotify
28 HDMI1 HDMI2 Browser
※ No.1~13 : ‘24 Initial, No. 14~28 : ‘24 MR1 ※ HDMI + YouTube + Browser (MR2)

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
◎ Access : Settings>Multi View>Dual PC Monitor
webOS24 Improved_Multi View(Dual PC Monitor) >Launch> Select PC Monitor(HDMI1/2)>Selected

Two HDMI outputs from your PC can be displayed on your TV at the same time.
[Settings > Multi View > Dual PC Monitor > Launch > Select PC Monitor(HDMI1/2)>Selected

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
Whenever I turn on TV, Home launcher is automatically displayed. How do I keep it hidden?

Domestic(√) Oversea(√) Counselor(√) Customer( ) B&O( )


Title Guide for changing ‘Home’ to ‘Recent Input’ of Power On Screen settings
WEE( )
Product Model
Product TV Smart TV webOS24 Troubleshooting( ) Operation(√) Installation(√)
Name Name
Service Name Home Launcher Detailed Symptom when turn the TV on, Home launcher is automatically displayed.

Phenomenon Whenever I turn on TV, Home launcher is automatically displayed. How do I keep it hidden?

Cause of Issue To provide better various content accessibility, home launcher is automatically displayed when TV is powered.

I don’t want the home launcher to be automatically displayed.

You can select ‘Recent Input’ option in the “Power On Screen” settings.

If you usually use apps to enjoy the content, ‘Home‘ is recommended.


And if you usually watch Live TV, ‘Recent Input’ is recommended.

※ Menu Location: General → System → Additional Settings → Home Settings → Power On Screen
Or press […] key on Home Screen, then Options Panel is displayed. If you select ‘Home Settings’, same menu will be displayed.

Trouble-
shooting Guide

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
Whenever I turn on TV, Home launcher is not automatically displayed. How can I set Home launcher to display?

Domestic(√) Oversea(√) Counselor(√) Customer( ) B&O( )


Title Guide for changing ‘Recent Input’ to ‘Home’ of Power On Screen settings
WEE( )
Product Model
Product TV Smart TV webOS24 Troubleshooting( ) Operation(√) Installation(√)
Name Name
Service Name Home Launcher Detailed Symptom when turn the TV on, Home launcher is not automatically displayed.

Phenomenon Whenever I turn on TV, Home launcher is not automatically displayed. How can I set Home launcher to display?

Cause of Issue To keep your favorite Live TV or STB Watching, home launcher is not automatically displayed when TV is powered.

I want the home launcher to be automatically displayed.

You can select ‘Home’ option in the “Power On Screen” settings.

If you usually use apps to enjoy the content, ‘Home‘ is recommended.


And if you usually watch Live TV, ‘Recent Input’ is recommended.

※ Menu Location: General → System → Additional Settings → Home Settings → Power On Screen
Or press […] key on Home Screen, then Options Panel is displayed. If you select ‘Home Settings’, same menu will be displayed.

Trouble-
shooting Guide

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
Sometimes no playing contents appears in the Recent Input of the Home, only still image.
Domestic(√) Oversea(√) Counselor(√) Customer( ) B&O( )
Title No playing contents appears in the Recent Input of the Home, only still image.
WEE( )
Product Model
Product TV Smart TV webOS 24 Troubleshooting( ) Operation(√) Installation( )
Name Name
Service Name Home Launcher Detailed Symptom No playing contents appears in the Recent Input of the Home, only still image.

Phenomenon Sometimes no playing contents appears in the Recent Input of the Home, only still image.

Cause of Issue There are videos that cannot be displayed in the Home Recent Input due to HW constraints.

In the following situations, the Home Recent area displays still photos instead of videos.

You are watching HDMI


- You are watching Dolby Vision video from a connected external device.
- You are playing MAT / TrueHD / DTS audio from a connected external device.
- The connected external device is playing 8K video or 4K 120hz high refresh rate video.VRR (Variable Frame Rate) function
is being used on a connected external device such as a game console.

You are watching Live TV


- TV Recording is in progress or time-shift recording is in progress.
- The audio description function (on-screen commentary) is enabled on the TV you are watching.
Trouble- - The RF channel you are watching is broadcasting in 8K, or if you are watching an LG channel, it is a 4K resolution channel.
shooting Guide

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
No playing contents appears in the Recent Input of the Home

Domestic(√) Oversea(√) Counselor(√) Customer( ) B&O( )


Title No playing contents appears in the Recent Input of the Home
WEE( )
Product Model
Product TV Smart TV webOS 24 Troubleshooting( ) Operation(√) Installation( )
Name Name
Only LG channel contents appears in the Recent Input of the Home, other input
Service Name Home Launcher Detailed Symptom
appears as still image

Phenomenon Only LG channel contents appears in the Recent Input of the Home, RF TV channel and external input appears as still image.

Cause of Issue Some models do not support RF channels and external input (HDMI) video in the home Recent Input.

Some models do not support RF channels and external input (HDMI) video in the home Recent Input.

Trouble-
shooting Guide

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.
Support for post-webOS24 upgrades

After webOS24, It will support OS upgrades for the next 5 years.

Copyright © 2024 LG Electronics. Inc. All rights reserved.


Only for training and service purposes.

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