55UT8000PSB
55UT8000PSB
SERVICE MANUAL
CHASSIS : UJ35D
MODEL : 55UT8000PSB
MODEL : 55UT8050PSB
CAUTION
BEFORE SERVICING THE CHASSIS, READ THE SAFETY PRECAUTIONS IN THIS MANUAL.
Any reproduction, duplication, distribution (including by way of email, facsimile or other electronic means),
publication, modification, copying or transmission of this Service Manual is STRICTLY PROHIBITED unless you
have obtained the prior written consent of the LG Electronics entity from which you received this Service Manual.
The material covered by this prohibition includes, without limitation, any text, graphics or logos in this Service
Manual.
Copyright © 2024 LG Electronics Inc. All rights reserved. Only training and service purposes.
CONTENTS
CONTENTS ............................................................................................... 2
SPECIFICATION ........................................................................................ 6
4. General Specification
No. Item Specification Remarks
Central and South America / Colombia
1 Market
/ Taiwan
Digital: SBTVD Brazil / South&Central AMERICA
Digital: DVB-T, DVB-T2 Colombia
2 Broadcasting system Digital: DVB-T Taiwan//Panama
Analog : NTSC-M / PAL-N / PAL-M Brazil / South&Central AMERICA/Colombia/Panama
Analog : NTSC-M Taiwan
VHF 2 ~ 13
UHF 14 ~ 69
Brazil / South&Central AMERICA
DTV 2 ~ 69
CATV 1 ~ 135
3 Available Channel
VHF 2 ~ 13
UHF 14 ~ 69
Colombia / Panama / Taiwan
DTV 2 ~ 69
CATV 1 ~ 125
Digital : ISDB-T
for Brazil / South&Central AMERICA model
Analog :NTSC-M/PAL-N/PAL-M
Digital : DVB-T DVB-T2 for Colombia
4 Receiving system
Analog : :NTSC-M/PAL-N/PAL-M for Colombia/Panama
Digital : DVB-T for Panama/Taiwan model
Analog : NTSC-M for Taiwan
HDMI 1 PC / DTV Format Support 6Gbps
HDMI 2 PC / DTV Format Support 6Gbps, Support ARC (Depanding on model)
5 HDMI Input
HDMI 3 PC / DTV Format Support 6Gbps, Support ARC (Depanding on model)
HDMI 4 PC / DTV Format Support 6Gbps
6 Audio out SPDIF Optical Audio out Rear
7 USB Input EMF, DivX HD, For SVC (download) JPEG, MP3, DivX HD
(2) After the update complete, the user can check a pop-up
below the picture, which indicated update is complete and
the new version will be applied after the TV turn off and on.
(6) After finishing the update, it will show a pop-up below the
picture.
13V
EPI block 13V(PANEL_VCC) 13V(PANEL_VCC) SMARTCARD A-CAS 3.5V_ST
- 11 -
HDMI1(2.0) Power
To 13V 3.3V
I2S Out HDMI2(ARC)
Panel MAIN Audio AMP B/D
I2C 0 HDMI3(2.0)
USB_WIFI Area OPT
IF
IQ (+/-), IP(+/-) IF (+/-)
BLOCK DIAGRAM
IF_S
Copyright ©
3.3V
tuner
TS
Signal flow
TUNER TUNER
SPDIF OUT
USB_WIFI
ETHERNET
CVBS/YPbPr
I2C 1/2
H-
Supplied Voltage
(S,S2) (T2/C/A)
3.5V_ST I2C 2
In/output Voltage
LNB 13V
AMP
Air/
T2/C/S/S2 H-NIM
DVB-S
MAX323
3.5V_ST Cable
SPDIF
RS-232
To WIFI/BT
Sub
Assy Combo
Area OPT
700
AW1
AH3
AW3
400
AB4 ARC2
521
AR2
120
571
ARC1
540
901
570
AR1
800
951
500
200A
121
530
902
A10
200
820
200PA
LV1
HP1 LV2
Power Board
Main Board
HW1
HS1
HS1
1. After Screw & Holder Disassemble, please remove Cover Assy., Rear from Module.
(1) Remove the screw.
Latch 10 Points
2 Screw 10EA(M3*5.5)
Screw 2EA(P4*10)
PUSH
Latch
Push
PULL
Pull
Latch
PUSH
Push
PULL
Pull
* After holding the mark(O)and lift the bottom of the B/C, push the B/C in the upward direction .
* Caution : Latch can be separated on the top position, don’t pull it hard for upward. Latch can be have damage.
Must be refer to disassembly Video
None Use
1
2 Screw 1EA(M3*5.5)
3 Screw 9EA(M3*5.5)
*SCREW TORQUE
NO3 SCREW : 5 ~ 7Kgf.cm
6. Remove Speaker.
2 Screw 4EA(M3*5.5)
*SCREW TORQUE
NO2 SCREW : 5 ~ 7Kgf.cm
NO4 SCREW : 8 ~ 12Kgf.cm
None Use
8. Remove Insulator
ⓑ
2 Screw 4EA(M3*5.5)
Assemble the screw
after insert ⓐ→ⓑ
*SCREW TORQUE
NO2 SCREW : 5 ~ 7Kgf.cm
ⓐ
None Use
- 20 - Copyright © LG Electronics Inc. All rights reserved.
Only for training and service purposes.
3. Assemble SPEAKER.
None Use
3 Screw 9EA(M3*5.5)
*SCREW TORQUE
NO3 SCREW : 5 ~ 7Kgf.cm
Guide Hole
P4000 2
Guide Hole
None Use
Screw 2EA(P4*10)
*SCREW TORQUE
NO2, 3 SCREW : 5 ~ 7Kgf.cm
When assemble the rear cover, cover from upper side or cover horizontally.
(2) Disassemble SPCB Cover shield screws 5ea. (Use General Screw Driver)
(3) Disassemble the screw, and then move each SPCB cover field L/R upward to disassemble it.
LEFT
RIGHT
(Case Top down Screw already released, so be caution Case top down falling when Reverse LCM)
2 1
4 3
1 2 5
3 4 6
5 6
Reverse SPCB and attach SPCB with Use Straight Driver With Working sequence :
Tape on Panel , for preventing SPCB Working sequence : from 1(Outside) to 6 (Inner)
releasing Guide Panel Hook Hook release ( Left down) from 1(Outside) to 6 (Inner)
Damage while down side Hook release Hook release (Right down)
Hook
UP : 8ea
Down : 12ea
Left down
Chamfer
Locking part
(14) Disassemble the Led Array and Attach the New Led Array.
- Disassemble the Led Array Bar (Led Array and Cover Bottom are fixed with two-sided tape, so use appropriate force to cover
the Led Array.
Take it off and attach a new Led Array.
(15) Assembly of the Led array connector- Attach the connector on the wire ass’y by pushing it upward and downward.
1 4 1
3 3
1 2 1
(25) Assembly the Guide Panel tightening screw.(Guide Panel Back 3-sided)
- Screw Spec : M3*5.0mm Tapping Screw(BLACK)
- Location : Up(5ea)/Left(3ea)/Right(3ea)
- Driver : Normal size screw TIP Driver is available.
UP
LEFT
RIGHT
(27) Assemble SPCB Cover shield screws 5ea. (Use M3 Screw module Driver)
M3 Screw 5ea
FINISH
Pull to the
upside
handler
(1) Attach the double tape to the round hole on Cover Bottom embo.
(2) Remove the protect film of Double Tape with taking off the handler.
* Required LED Array Quantity : 7 EA
(1) Attach LED Array to the round hole on Cover Bottom embo.
(2) Press LED Array on the surface of Cover Bottom.
(3) Connect the CNT to the LED Array.
9 No audio/Normal video 9
C. Audio error
10 Wrecked audio/discontinuation/noise 10
First of all, Check whether there is SVC Bulletin in GSCS System for these model.
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
Standard Repair Process
Established
Error A. Video error date
symptom
No video/ Normal audio Revised date 1/17
First of all, Check whether all of cables between board is inserted properly or not.
(Main B/D↔ Power B/D, Each Cable for Panel, Speaker Cable, IR B/D Cable,,,)
☞A1 ☞A9
No video Normal Y Check Back Light Y Check Power board Y Replace T-con/Main
Normal
On
Normal audio audio On with naked eye 13.2.V etc. voltage Board or module
N N N
Y LED Y
Normal Error Check LED Driver Replace LED
Driver B’D
voltage Board by LED indicator Driver BD
error
N N
Established
Error A. Video error date
symptom
No video/ No audio Revised date 2/17
☞A9
Check various Y Check and
No Video/ Normal
voltages of Power replace
No audio voltage?
Board (13.2V…) MAIN B/D
N End
Replace Power
Board and repair
parts
Established
Error A. Video error date
symptom
Picture broken/ Freezing Revised date 3/17
N
☞ A4
Check RF Cable
Normal Y Check SVC N Check Tuner Y
Connection Close
1. Reconnection Picture? S/W Version Bulletin? soldering
2. Install Booster
Y N
N
S/W Upgrade
Normal N Contact with signal distributor
Picture? or broadcaster (Cable or Air)
Normal N
Y Picture? Replace
Main B/D
Y
Close
Close
Established
Error A. Video error date
symptom
Color error Revised date 4/17
☞ A7
☞A6 ※ Check and
replace Link
Check color by input Y Cable Y Y
Color Color Color
-External Input (EPI or Vx1 Replace Main B/D Replace module
error? error? error?
-HDMI Cable) and
N contact N N
condition
End
Check error
color input mode
☞A20
External Input/ Check external External Y
Check Test pattern Component device and device/Cable Replace Main/T-con B/D
error cable normal
Request repair
for external
device/cable
Established
Error A. Video error date
symptom Vertical / Horizontal bar, residual image,
light spot, external device color error Revised date 5/17
Established
Error B. Power error date
symptom
No power Revised date 6/17
☞A8 ☞A9
Y DC Power on N Y
Check front Power Normal Check Power Replace
by pressing Power Key OK?
Power Indicator LED On? operation? On ‘”High” Power B/D
On Remote control
. Stand-By: Red or Turn On
N Y N
. Operating: Turn Off
Check Power cord Replace Main B/D
was inserted properly ☞A9
Measure voltage of each
output of Power B/D
N
Normal?
Y Y
Normal Y
Replace Main B/D
voltage?
Normal
Close Check Power ST-BY 7.8V Y
voltage? N
☞A9 Replace Power B/D
N
Replace Power
B/D
Established
Error B. Power error date
symptom
Off when on, off while viewing, power auto on/off Revised date 7/17
☞A11
N Check Power Off CPU Y
Check A/C cord Error? Replace Main B/D Normal? End
Mode Abnormal
N
Check for all 2- phase
Y NO_ Replace Power B/D
power out
POLLING
Established
Error B. Power error date
symptom
Off when on, off while viewing, power auto on/off Revised date 8/17
* Please refer to the all cases which can be displayed on power off mode.
00~09, 0A~0Z Normal operation Occurs during normal operation (Remote_Key, Local_Key etc) Normal Case
10~19, 1A~1Z Power environment Items required for power environment inspection (AC_DET etc) Power Inspection and replacement
Normal Case - Settop CEC Check the settings
External equipment/ Power operation by external equipment/network
20~29, 2A~2Z - TV HDMI Setting > Simple Link Menu check
Network (HDMI CEC, WiFi/Lan/BT etc)
- Check 'Turn on TV with mobile device' Menu on the TV
Normal Case
Records according to customer use (Timer setting, reservation - Check your TV's 'Reservation Time Settings'
30~39, 3A~3Z User Scene
setting, no operation/no signal condition, initialization etc) - Input signal check (Auto power off after 15 minutes in
case of no signal)
App button operation on the remote control (Netflix key, Disney key
40~49, 4A~4Z App/CP Normal Case
etc)
50~59, 5A~5Z SW Update S/Ware Update record Normal Case
SW latest version check and update Main check and
60~69, 6A~6Z System Error System malfunction (need to check Main PCBA /SW)
replacement
70~79, 7A~7Z AR/AOD Records left during AR/AOD operation Normal Case
Normal Case - Check your TV's 'Voice Recognition
80~89, 8A~8Z WOV Operation via Voice Settings'
* Turn off the function or change the sensitivity setting, etc
90~99, 9A~9Z Specific country Specific country only (satellite, disaster etc) N/A
B0~B9, BA~BZ OLED(BDP) OLED only (Panel defect) OLED Module check and replacement (BDP)
C0~C9, CA~CZ OLED OLED only (Compensatory action) OLED Module check and replacement (Except BDP)
Checking T-con and main connection cable
D0~D9, DA~DZ OLED(etc) OLED 모델 only (Fan, FPC cable error etc)
Checking Fan / Heatsink Connection Status
L0~L9, LA~LZ Life style Standby me model etc N/A
R0~R9, RA~RZ A+ Rollable model only N/A
M0~M9, MA~MZ Wireless model Wireless model only N/A
Process/SVC
F0~F9, FA~FZ Process/SVC Records (in-stop, Power Only etc) Normal Case - N/A
Records
XX Initial value Initial value not recorded yet Normal Case
Established
Error C. Audio error date
symptom
No audio/ Normal video Revised date 9/17
☞A12
☞A13+A9
Check user N Y
No audio Check audio Normal
menu > Off
Screen normal 13.2V of Power voltage
Speaker off
Board
Y N
Check Speaker N
Disconnection Replace MAIN Board End
disconnection
Replace Speaker
Established
Error C. Audio error date
symptom
Wrecked audio/ discontinuation/noise Revised date 10/17
Wrecked audio/
☞A13+A9
Check and replace
Discontinuation/ Check audio
speaker and
Noise for B+ Voltage (13.2V)
connector
Check input all audio
signal Y
Signal
-RF
normal? Wrecked audio/ Y
-External Input Normal
signal Discontinuation/
N Replace Main B/D voltage?
Noise only
for D-TV
N
Wrecked audio/
Discontinuation/
Replace Power B/D
Noise only for
Analog
(When RF signal is not
received)
Request repair to external Wrecked audio/ Replace Main B/D End
cable/ANT provider Discontinuation/
Noise only for
External Input
(In case of N
External Input Connect and check Normal
signal error) other external audio?
Check and fix device
external device Y
Established
Error D. Function error date
symptom
Remote control & Local switch checking Revised date 11/17
Replace R/C
Established
Error D. Function error date
symptom
Magic Remote control operating checking Revised date 12/17
Normal Y
☞A4 operating? Close
Is show ok N Press the back
RF Receiver ver N N message? key about 5sec
is “00.00”? Close
Y
Replace
Y MR23
Close
Down load the Firmware
* If you conduct the loop at 3times, change the MR23.
* INSTART MENU
14.RF Remote control Test
3. Firmware download
Established
Error D. Function error date
symptom
WiFi operating checking Revised date 13/17
☞A4 ☞A15
Wi-Fi Mac N Check the WiFi wafer Replace
Check the Normal N
value
INSTART menu +3.5V_WiFi Voltage? Main B/D
is “NG”?
Y
☞A15 Y
Close
Check & Repair
Wifi cable
connection
☞A4
Wi-Fi Mac N
value Close
is “NG”?
Established
Error D. Function error date
symptom
External device recognition error Revised date 14/17
Check technical
Check Y N External Input
Signal information Technical
input And Component Replace Main B/D
input? - Fix information information?
Recognition error
signal
- S/W Version
N Y
HDMI/
Check and fix DVI, Optical
Fix in Replace Main B/D
external device/cable Recognition
accordance
error
with technical
information
Established
Error D. Function error date
symptom
Voice Recognition Function Error Revised date 15/17
☞A15
Check Voice Funcion Check
Network Y Y
Check network
Connected?
Recognition Function Is On In Sub Ass’y
in menu menu? Cable
N
N
Make the
Connect network function ‘on’
Close Close
Re-connect Close
Cable Close
Close
Established
Error E. Noise date
symptom
Circuit noise, mechanical noise Revised date 16/17
Established
Error F. Exterior defect date
symptom
Exterior defect Revised date 17/17
Cabinet
Replace cabinet
damage
Remote
control Replace remote control
damage
Stand
Replace stand
dent
55UT80/81
After turning on the power and disassembling the case, check with the naked eye,
whether you can see light from locations.
A1
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
Standard Repair Process Detail Technical Manual
Error Established
symptom A. Video error_No video/Normal audio date
Revised
Content Check White Balance value A2
date
<ALL MODELS>
Entry method
<ALL MODELS>
A3
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
Standard Repair Process Detail Technical Manual
Error Established
symptom A. Video error_Video error, video lag/stop date
Revised
Content Version checking method A4
date
Version
A4
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
Standard Repair Process Detail Technical Manual
Error Established
symptom A. Video error_Video error, video lag/stop date
Revised
Content TUNER checking part A5
date
Checking method:
1. Check the signal strength or check whether the screen is normal when the external device is connected.
2. After measuring each voltage from power supply, finally replace the MAIN BOARD.
A5
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
Standard Repair Process Detail Technical Manual
Error A. Video error _Vertical/Horizontal bar, Established
symptom residual image, light spot date
Revised
Content connection diagram date A6
<ALL MODELS>
A6
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
Standard Repair Process Detail Technical Manual
Error Established
symptom A. Video error_Color error date
Revised
Content Check Link Cable(Vx1/EPI/CEDS) reconnection condition date A7
55UT80/81
Check the contact condition of the Link Cable, especially dust or mis insertion.
A7
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
Appendix. Examples of Symptoms(Image error) Check for poor cable contact
Symptom
Item Cause Symptom Image
Name
A - 1/11
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
Appendix. Examples of Symptoms(Image error) Check for poor cable contact
Symptom
Item Cause Symptom Image
Name
A - 2/11
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
Appendix. Examples of Symptoms(Main) Check parts by symptom
Symptom
Item Cause Symptom Image
Name
A - 3/11
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
Appendix. Examples of Symptoms(Main) Check parts by symptom
Symptom
Item Cause Symptom Image
Name
A - 4/11
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
Appendix. Examples of Symptoms(Main) Check parts by symptom
Symptom
Item Cause Symptom Image
Name
Right-side
Main
Screen Right-side screen problem
problem
LG logo
Main Screen picture spread problem
Screen problem
A - 5/11
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
Appendix. Examples of Symptoms(Module) Check parts by symptom
Symptom
Item Cause Symptom Image
Name
A - 6/11
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
Appendix. Examples of Symptoms(Module) Check parts by symptom
Symptom
Item Cause Symptom Image
Name
A - 7/11
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
Appendix. Examples of Symptoms(Module) Check parts by symptom
Symptom
Item Cause Symptom Image
Name
Darkness at the
MODULE bottom of the MODULE internal BLU breakage
screen
A - 8/11
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
Appendix. Examples of Symptoms(Only if using T-con Board) Check parts by symptom
Symptom
Item Cause Symptom Image
Name
A - 9/11
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
Appendix. Examples of Symptoms(Only if using T-con Board) Check parts by symptom
Symptom
Item Cause Symptom Image
Name
A - 10/11
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
Appendix : Exchange Power Board (PSU)
No Light No picture/Sound Ok
A - 11/11
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
Standard Repair Process Detail Technical Manual
Error Established
symptom B. Power error _No power date
Revised
Content Check front Power Indicator date A17
A17
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
Standard Repair Process Detail Technical Manual
Error Established
symptom B. Power error _No power date
Revised
Content Check power input voltage and ST-BY 7.8V A18
date
2. PWR-ON Check :
- SET On : above 3V
- SET St-by : 0V
3. 13.2V DC Check :
- SET On : 13.2V
- SET St-by : 7.8V
P201
4. MS Level Check : MS
MS Level Range [V] LED On/Off
<ALL MODELS>
Entry method
A19
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
Standard Repair Process Detail Technical Manual
Error Established
symptom C. Audio error_No audio/Normal video date
Revised
Content Checking method in menu when there is no audio date A20
<ALL MODELS>
Checking method
A20
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
Standard Repair Process Detail Technical Manual
Error Established
symptom C. Audio error_No audio/Normal video date
Voltage and speaker checking method Revised
Content date A21
when there is no audio
③ 1 SPK_R-FT
2 SPK_R+FT
Checking order when there is no audio 3 SPK_L-FT
4 SPK_L+FT
1. Check the contact condition of or 13.2V connector of Main Board.
2. Measure the 13.2V input voltage supplied from Power Board.
(If there is no input voltage, remove and check the connector.)
3. Connect the tester RX1 to the speaker terminal and if you hear the Chik Chik
sound when you touch the GND and output terminal, the speaker is normal.
A21
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
Standard Repair Process Detail Technical Manual
Error Established
symptom D. Function error date
Revised
Content Remote control operation checking method date A22
1. Check IR cable condition between IR & Main board.(Check picture number① and ②.)
2. Check the standby 3.5V on the terminal 22 pin. (③)
3. AS checking the Pre-Amp(IR LED light), the power is in ON condition, an Analog Tester
needle should move slowly, otherwise, it’s defective.
A22
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
Standard Repair Process Detail Technical Manual
Error Established
symptom D. Function error date
Revised
Content Remote control operation checking method date A23
1. Check BT/Wifi cable condition between BT/Wifi assy & Main board.( Check ① and ②)
2. Check the 3.5V on the terminal 1. (③)
A23
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
Standard Repair Process Detail Technical Manual
Error Established
symptom E. Etc date
Revised
Content How to use the Service remote control date A24
0 4 1 3
1 page
0 4 1 3
2 page
A24
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
Standard Repair Process Detail Technical Manual
Error Established
symptom E. Etc date
Revised
Content How to use the Service remote control date A25
[ETC] Each time pressing the KEY button, Mode gets changed to ETC and P-ONLY each time
Simplink (Added
Access to the Simplink-connected device
Function)
TILT Used for screen tilting change (Access to the old PDP control mode)
A25
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
Standard Repair Process Detail Technical Manual
Error Established
symptom E. Etc date
Revised
Content How to use the Service remote control date A26
B-TOOTH
Connected to Blue-Tooth
(Added function)
Model Nam ex) 42PG60D-NA Current Model Name S/W Version ex)
IN-START V03.11.0 Current S/W version
MICOM Version ex) V3.05.0 current Mi-Com version UTT ex) User TV total usage time
CH + - Channel Up/Down
HDMI1,2,3,4
Connects to HDMI 1,2,3,4
(Add function)
A26
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
Standard Repair Process Detail Technical Manual
Error Established
symptom E. Etc date
Revised
Content Check items after Main B/D replacement date A27
A27
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
Standard Repair Process Detail Technical Manual
Error Established
symptom E. Etc date
Revised
Content Adjustment Test pattern - ADJ Key date A28
Checking item :
1. Defective pixel
2. Residual image
3. MODULE error (ADD-BAR,SCAN BAR..)
4. Video error (Classification of MODULE or Main-B/D!)
A28
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
Standard Repair Process Detail Technical Manual
Error Established
symptom F. WIFI /RF date
Revised
Content How to Check Wifi / RF date A29
2 page
A29
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
webOS24 Integrated Consultation Guide_New Feature
Symptom inquiry Details of Action
AI
It consists of 6 types of frequently used settings menus and recommendations/help under the settings menu item
Recommendation How do use AI Recommendation in TV ?
- You can turn on Setup Tips in AI Recommendation to take advantage of Setup Tips.
Menu
You can enter from the App List in Home, and it will pop up when you connect to the Camera, and you can enter the
Camera app can be used with any route
Camera App App when you select it
Do you have any?
You can enter the Home Hub after selecting the Camera card in Q-Card.
It is easy for users to proceed in a conversational form, and it is designed to solve problems on their own,
What are Chatbot and how do I use them? and it is VOC-based on the screen,
TV focus on solutions that focus on Connection, Power, etc. Easy to use, entry is possible from within the Q-Card.
Screen In case of Screen-related issues, TV provides action solutions.
Chatbot sound In the event of an Sound-related problem, TV provides a solution for action.
Connection/Remote Control In case of Connection/Remote Control-related problems, TV provides action solutions.
Power In the event of a Power-related problem, TV provides a solution to your actions.
Channel TV provides action solutions when you encounter Channel-related issues.
App/Function TV provides action solutions when App/Function related issues occur.
Home, Multi view, Sports, and Voice Recognition are Screen for the first time, and the replay is displayed in the App.
Quick Guide How do I use Quick Guide?
You can use it when you select [More(…)]-[Quick Guide] in remote control.
2024 New
Feature This is a new Q-card that helps everyone, including the disabled, the elderly, and digital beginners, to use TV easily.
When setting Accessibility, 'Preview screen with settings applied' is applied on the detailed settings screen for each item to improve understanding of the function.
Vision Features Provide Audio Guidance, Audio Description, Device Power Sound, High Contrast, Grayscale, Invert Colors
Hearing Features Provide Listen Together with Hearing Aid, Sign Language Zoom, Closed Caption
Accessibility Learn Remote Control When you press the button on the remote control, it will provide relevant information for them
Provide new features, the best things to enjoy, easier and smarter, a richer feel with other devices, learning basic functions, etc.
Tips (beginner's guide, AOD, new features, etc.)
Categories can be rearranged for easier use (Multi view, Sports, etc.)
Quick Help Provide Optimization Settings, Help Library, Self-diagnosis and care and Care settings Optimization, etc.
Chatbot Provide self-action solutions for Screen, Sound, Connection/Remote control, Power, Channels, and Apps/Functions.
If the network connection and its terms are accepted, the spec will be automatically downloaded, and will pop up
Chromecast How to use the Chromecast Built-in (pop-up to induce you to agree to the terms and conditions) or on the home hub card, and you can use it after agreeing to the Google terms
Built-in (Available at the end of '24.March) If you didn't do it in the initial setup, you can set it up in the Home Hub
(Chromecast Built-in Card will be created next to the Airplay Card)
It reads 6 sentences and registers voice information, and recognizes the user's voice when using voice to get customized results or
How do I use Voice ID? You can switch accounts and more. (Korea and U.S. only)
Voice ID
('24.March supportable) e.g. launch the sports app (switch my account and enter the sports app)
e.g. Switch to my account (Switch to my account)
In the settings, when the TV is turned on, you can select the screen as 'Recently External Input'.
The Home Launcher does not automatically appear on the
If you view a lot of content on the app, we recommend that you select 'Home'.
screen every time I turn on the TV. How do I display it?
If you often watch live broadcasts or set-top broadcasts, it is recommended to select 'Recently External Entry'.
Home Launcher
In the settings, you can select the screen as 'Home Screen' when the TV is turned on.
Every time you turn on the TV, the home launcher
If you view a lot of content on the app, we recommend that you select 'Home'.
automatically appears on the screen. How do I hide it?
If you often watch live broadcasts or set-top broadcasts, it is recommended to select 'Recently External Entry'.
Videos may not be displayed in the Home Recent area, but regular photos may be displayed.
- When watching via HDMI: Play Dolby Vision video on an external device, high-resolution video, etc.
No screen appears in the Recent area of the home screen, - When watching Live TV: When recording or when there is time shift recording, etc.
Home Screen
only still photos are displayed.
Due to HW limitations, RF channels and external input (HDMI) video are not supported in the Recent area
on some models.
Problem
webOS
Resolution To what extent is OS upgrade supported after webOS24? Plan to support OS upgrades for the next 5 years after webOS24.
upgrade
3/3
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
[Home Screen] webOS22 vs webOS23 vs webOS24
webOS22 webOS23 webOS24
(2022) (2023) (2024)
1
1
Sign into
1
Search
account
Recently watched
1 page 2
screen
Home 2 1 page
screen
3
2 page
2 .
.
. 2 page
1 Quick verification and account switching 1 The menu UI has been changed to quickly set up 1 Change control panel location
Easy access to Recent Input (including live TV) the main TV functions. - Move to upper right → left
Select Account
2 The advertising area was slightly reduced and
Improved the structure was changed to allow users to
<Account> access more content or services. The default
2 The selected row is located at the center of banner was changed to a natural image that
the screen and other rows becomes blurred. blends well with the home UI.
2 Easier access for each theme 3 Provides various content shelves compared
to webOS23
3 Added the category list editing function
(bottom area of home scroll)
→ The order of the top/ bottom of the list has been changed
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
[Settings] webOS22 vs webOS23 vs webOS24
All settings
It provides a PIP for the latest input screen for each account, and the list of apps and Q-cards for
each account provides a personalized home experience through dynamic animation according to
account switching.
◀ Banners and global menus
- webOS23 : 3,792 x 978
- webOS24 : 3,492 x 900
* The advertising area was slightly
reduced, the structure was changed to
allow users to access more content or
services, and the default banner was
improved to blend well with the Home UI
with a natural image.
◀ Q-Card Lists
◀ Apps(Contents) Lists
◀ Recent Lists
※ You can easily access the list of recently used apps for each account using the remote control [Back] key.
(*The last screen image is scheduled for MR(Software Release) at the end of March.)
※ You can edit the card list in any order you want your Q-Cards to be.
◀ ▶
▼
You can connect your home TV to your office cloud PC and work from home on a big screen.
① A display icon indicating the current connection status.
→ Provides a quick access to connect essential home office accessories
You can connect a keyboard/mouse/camera.
You can connect your home TV to your office cloud PC and work from home on a big screen.
① A display icon indicating the current connection status.
→ Provides a quick access to connect essential home office accessories
You can connect a keyboard/mouse/camera.
It seems like a function to access my work PC. Is there anything that needs to be set on the PC?
Remote PC
Requires Windows 10 Pro or higher. https://m.blog.naver.com/lifetripper/221825809217
This is what you need to set up on your work PC to work from home.
2. Press the Windows button > Settings icon to enter the Windows settings.
2) Select System
1) Press the Windows menu and enter CMD in the search bar to run Command Prompt
2) Type ipconfig
3) The Windows IP configuration displays and you will see the IPv4 address.
e.g.) xxx.xxx.xxx.xxx.
Remember that this is the address you need to access to from your work PC.
3) The Windows IP configuration displays and you will see the IPv4 address.
e.g.) xxx.xxx.xxx.xxx.
Remember that this is the address you need to access to from your work PC.
5) Select Accounts
6) Under Your Info, the local account is the PC account and the password you use to access the PC is your
password.
Compared to 23 years when it took up the entire screen, it provides a quick and easy way to
switch accounts by changing the layout in the form of overlay and partial view.
By reading 6 sentences, the voice information is registered in ThinQ, and when the voice is used, the
user's voice is recognized and customized results are provided. Under review to expand the scope of
provision (planned to expand to countries of use and to enable use in other home appliances)
Manage Voice ID
You can register a new voice or delete it.
Register Voice ID
You can register your favorite team or player and check various information such
as league rankings and game schedules.
We provide a sports portal service that allows you to view a variety of sports content such as a
collection of sports channels, real-time game content, and Top 5 match cards by country. Unlike
existing sports alarms, users who are not logged in can also access various content.
Access is possible.
* However, to receive the same sports alerts as before, you must log in (“My Team” tab)
1. Sports Channels
2. Live Contents
3. Live/upcoming game
4. Recent game
5. Sports VOD contents
6. Search Keyword
7. Popular league list
8. Recommended Sports App
1. Sports Channels
2. Live Contents
3. Live/upcoming game
4. Recent game
5. Sports VOD contents
6. Search Keyword
◀ Sports Channels
7. Popular league list
◀ Live/upcoming game
◀ Recent game
◀ Search Keyword
Provide simple instructions for new services or major apps to first-time users.
By providing a TV program genre filter, users can selectively check programs of the genre they want.
It consists of 6 types, including frequently used setting menu recommendations/help, and provides
different content depending on the menu and depth.
Types Description
Suggest a menu that user finds too hard because the menu structure is
Issue confusing.
Among the deep menus, it is recommended the menus that user used
Often often. So user don’t have to find it in deep depth.
ex. Recommend [Screen Off], [Wi-Fi Connection] in Setting 2depth
Cant’ be edited
Edit/Move/
Add/Delete
(up to 12)
When connecting Home’s App list and Camera, “USB Camera” will pop up and when selected,
you can enter and use the App. You can use the Camera by selecting the Camera tab in Home Hub.
When setting up an Magic Remote Control, add a mobile Chatbot entry point to solve problems
and add functions that allow users to solve problems on their own.
1. Select the problematic input port and click the “Manage Settings” menu.
2. Click the “Troubleshoot Settings Error” button in the Manage Settings menu 3. Print QR Code and scan mobile QR Code and send to UEI
As TVs become smarter and have more functions, various aspects that users find difficult,
such as the disabled and the elderly, have been improved.
As TVs become smarter and have more functions, various aspects that users find difficult,
such as the disabled and the elderly, have been improved.
- Audio Guidance
. Audio Guidance menus and descriptions aloud and provides
spoken feedback for users actions.
. You can change the speed, volume, pitch of the audio in detailed settings.
- Audio Description
. Audio Description describes what is happening on screen,
including background, physical actions, and facial expressions.
. Descriptions will play when they are available on the broadcasting program.
- Device Power Sound
. Device Power Sound alerts you by sound when the device is
turned on or off.
. The sound may not play when ‘Digital Sound Output’ is set to ‘Pass Through’.
- High Contrast
. High Contrast makes reading easier in Settings and Home Hub.
. This removes the background blur and increases the contrast
between the text and background.
- Grayscale
. Grayscale turns all screens black and white.
. The edges and shapes are more discernible in grayscale than in.
- Invert Colors
. Invert Colors reverses colors of the screen.
. This may not be applied to some contents.
As TVs become smarter and have more functions, various aspects that users find difficult,
such as the disabled and the elderly, have been improved.
- Audio Guidance
. Audio Guidance menus and descriptions aloud and provides
spoken feedback for users actions.
. You can change the speed, volume, pitch of the audio in detailed
settings.
As TVs become smarter and have more functions, various aspects that users find difficult,
such as the disabled and the elderly, have been improved.
- Audio Description
. Audio Description describes what is happening on screen,
including background, physical actions, and facial expressions.
. Descriptions will play when they are available on the broadcasting
program.
As TVs become smarter and have more functions, various aspects that users find difficult,
such as the disabled and the elderly, have been improved.
- Device Power Sound
. Device Power Sound alerts you by sound when the device is
turned on or off.
. The sound may not play when ‘Digital Sound Output’ is
set to ‘Pass Through’.
As TVs become smarter and have more functions, various aspects that users find difficult,
such as the disabled and the elderly, have been improved.
- High Contrast
. High Contrast makes reading easier in Settings and Home Hub.
. This removes the background blur and increases the contrast
between the text and background.
As TVs become smarter and have more functions, various aspects that users find difficult,
such as the disabled and the elderly, have been improved.
- Grayscale
. Grayscale turns all screens black and white.
. The edges and shapes are more discernible in grayscale
than in.
As TVs become smarter and have more functions, various aspects that users find difficult,
such as the disabled and the elderly, have been improved.
- Invert Colors
. Invert Colors reverses colors of the screen.
. This may not be applied to some contents.
As TVs become smarter and have more functions, various aspects that users find difficult,
such as the disabled and the elderly, have been improved.
- Closed Caption
. Closed Caption displays lines, sound effects, and non-verbal
elements as text. Captions will show only when they are available
on the broadcasting program.
. You can change the type, style, and position of closed captions
in detailed settings.
As TVs become smarter and have more functions, various aspects that users find difficult,
such as the disabled and the elderly, have been improved.
As TVs become smarter and have more functions, various aspects that users find difficult,
such as the disabled and the elderly, have been improved.
As TVs become smarter and have more functions, various aspects that users find difficult,
such as the disabled and the elderly, have been improved.
- Closed Caption
. Closed Caption displays lines, sound effects, and non-verbal
elements as text. Captions will show only when they are available
on the broadcasting program.
. You can change the type, style, and position of closed captions
in detailed settings.
As TVs become smarter and have more functions, various aspects that users find difficult,
such as the disabled and the elderly, have been improved.
- When you press the button on the remote control, It will provide
relevant information.
- To quit the ‘Learn Remote Control’ feature, press the back button
twice.
- TV turns off once you press the power button whereas TV with
‘Always Ready’ activates its feature.
As TVs become smarter and have more functions, various aspects that users find difficult,
such as the disabled and the elderly, have been improved.
- Enrich your experience with other devices : Control smart home IoT
devices, Listen to sound together with a Bluetooth headphone, etc.
As TVs become smarter and have more functions, various aspects that users find difficult,
such as the disabled and the elderly, have been improved.
- Optimization Settings
- Help Library
- Self-diagnosis and Care
- Optimization Settings
- Help Library
- Self-diagnosis and care
Recommend settings to solve frequently occurring problems or provide a path to change the
settings yourself.
Diagnose the status of devices, such as Bluetooth, Remote Control, and Panel
- Magic Remote
- Bluetooth / Wi-Fi
- Illumination Sensor
- Picture Test
- Sound Test
Artificial intelligence remote control battery level and pairing Bluetooth and Wi-Fi module diagnostics
status diagnosis
When the power saving level is set to ‘Auto’, the sensor changes This is the test image, Please look carefully.
the screen brightness to match the external light level. Is the picture above displayed clearly on your screen?
The above is resolved. This may be a temporary phenomenon, so
turn the power off and on and check again. Please contact
customer service.
Copyright © 2024 LG Electronics. Inc. All rights reserved.
Only for training and service purposes.
◎ Access : Home >Q-Card>Accessibility
webOS24 New Features_Accessibility_Quick Help >Quick Help
Diagnoses the status of devices such as Bluetooth, remote control, and panel
- Sound Test
. Test sound is playing. Please listen carefully.
. Could you clearly hear the test sound?
As TVs become smarter and have more functions, various aspects that users find difficult,
such as the disabled and the elderly, have been improved.
- Screen
- Sound
- Connection
- Power
- Channel
- Function
As TVs become smarter and have more functions, various aspects that users find difficult,
such as the disabled and the elderly, have been improved.
As TVs become smarter and have more functions, various aspects that users find difficult,
such as the disabled and the elderly, have been improved.
As TVs become smarter and have more functions, various aspects that users find difficult,
such as the disabled and the elderly, have been improved.
As TVs become smarter and have more functions, various aspects that users find difficult,
such as the disabled and the elderly, have been improved.
As TVs become smarter and have more functions, various aspects that users find difficult,
such as the disabled and the elderly, have been improved.
As TVs become smarter and have more functions, various aspects that users find difficult,
such as the disabled and the elderly, have been improved.
You can display two or more HDMI outputs on the screen simultaneously on your TV.
[Settings >Multi View >Dual Screen > Launch > Select Multi View Screen Target >Selected (Side by Side/PIP) ]
3 Screen Multi-view
2 Screen Multi-view No. App 1 App 2 App 3 4 Screen Multi-view
1 Live TV HDMI Spotify
No. App 1 App 2 No. App 1 App 2 App 3 App 4
2 Live TV Camera Spotify
1 Live TV HDMI 1 HDMI YouTube Screen Share Camera
3 HDMI Camera Spotify
2 Live TV Screen Share 2 HDMI YouTube Screen Share Spotify
4 HDMI YouTube Screen Share
3 Live TV Camera 3 HDMI YouTube Camera Spotify
5 HDMI YouTube Camera
4 Live TV Spotify 4 YouTube Screen Share Camera Spotify
6 HDMI Screen Share Camera
5 HDMI Camera 5 HDMI Screen Share Browser Spotify
7 YouTube Screen Share Camera
6 HDMI Spotify 6 YouTube Screen Share Browser Spotify
8 HDMI YouTube Spotify
7 Camera Spotify 7 YouTube Camera Browser Spotify
9 HDMI Screen Share Spotify
8 Live TV Browser 8 HDMI1 HDMI2 YouTube Camera
10 YouTube Screen Share Spotify
9 HDMI Browser 9 HDMI1 HDMI2 Airplay Spotify
11 HDMI Airplay Spotify
10 Browser Spotify 10 HDMI1 HDMI2 Browser Spotify
12 YouTube Camera Spotify
11 HDMI YouTube
13 Screen Share Camera Spotify ※ No.1~4 : ‘24 Initial, No. 5~10 : ‘24 MR1
12 HDMI Screen Share
가이드 14 Live TV Browser Spotify ※ HDMI + YouTube + Camera + Browser (MR2)
13 YouTube Screen Share
15 HDMI Browser Spotify
14 YouTube Camera * 3, 4 screen multi-view can use at M4 / G4 / 77 T-OLED
16 HDMI Camera Browser
15 Screen Share Camera
17 YouTube Camera Browser
16 YouTube Spotify
18 HDMI Screen Share Browser
17 Screen Share Spotify
19 Screen Share Browser Spotify
18 HDMI Airplay
20 Airplay Browser Spotify
19 Airplay Spotify
21 YouTube Screen Share Browser
20 YouTube Browser
22 YouTube Browser Spotify
21 Camera Browser
23 Camera Browser Spotify
22 Screen Share Browser
24 HDMI1 HDMI2 YouTube
23 Airplay Browser
25 HDMI1 HDMI2 Camera
24 HDMI1 HDMI2
26 HDMI1 HDMI2 Airplay
25 Live TV YouTube
27 HDMI1 HDMI2 Spotify
28 HDMI1 HDMI2 Browser
※ No.1~13 : ‘24 Initial, No. 14~28 : ‘24 MR1 ※ HDMI + YouTube + Browser (MR2)
Two HDMI outputs from your PC can be displayed on your TV at the same time.
[Settings > Multi View > Dual PC Monitor > Launch > Select PC Monitor(HDMI1/2)>Selected
Phenomenon Whenever I turn on TV, Home launcher is automatically displayed. How do I keep it hidden?
Cause of Issue To provide better various content accessibility, home launcher is automatically displayed when TV is powered.
You can select ‘Recent Input’ option in the “Power On Screen” settings.
※ Menu Location: General → System → Additional Settings → Home Settings → Power On Screen
Or press […] key on Home Screen, then Options Panel is displayed. If you select ‘Home Settings’, same menu will be displayed.
Trouble-
shooting Guide
Phenomenon Whenever I turn on TV, Home launcher is not automatically displayed. How can I set Home launcher to display?
Cause of Issue To keep your favorite Live TV or STB Watching, home launcher is not automatically displayed when TV is powered.
※ Menu Location: General → System → Additional Settings → Home Settings → Power On Screen
Or press […] key on Home Screen, then Options Panel is displayed. If you select ‘Home Settings’, same menu will be displayed.
Trouble-
shooting Guide
Phenomenon Sometimes no playing contents appears in the Recent Input of the Home, only still image.
Cause of Issue There are videos that cannot be displayed in the Home Recent Input due to HW constraints.
In the following situations, the Home Recent area displays still photos instead of videos.
Phenomenon Only LG channel contents appears in the Recent Input of the Home, RF TV channel and external input appears as still image.
Cause of Issue Some models do not support RF channels and external input (HDMI) video in the home Recent Input.
Some models do not support RF channels and external input (HDMI) video in the home Recent Input.
Trouble-
shooting Guide