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Edited Project Front SHILPA V

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30 views7 pages

Edited Project Front SHILPA V

Uploaded by

Mercy
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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A Project Report On

“A STUDY ON CUSTOMER USAGE OF ONLINE TRANSACTION APPS IN


INDIA”

Submitted by
Ms. SHILPA V
Reg No: P16BB21C0004

Submitted to
VIJAYANAGARA SRI KRISHNADEVARAYA UNIVERSITY, BALLARI
In partial fulfilment of the requirements for the award of the degree of Master of Commerce
Under the Guidance of
Dr. M. RAMACHANDRA M.Com, Ph.D.
Principal

Basavarajeswari Group Of Institutions


BALLARI BUSINESS COLLEGE
(Affiliated to Vijayanagara Sri Krishnadevaraya University, Ballari)
WARD NO 35, GANESH NAGAR, OPP KSRTC BUS DEPOT SIRUGUPPA ROAD,
BALLARI - 583103
2022-2023
Basavarajeswari Group of Institutions
BALLARI BUSINESS COLLEGE
(Recognised By Govt.Of Karnataka, and Affiliated To Vijayanagara Sri Krishnadevaraya University, Ballari.)
Ward No.35, Ganesh Nagar, Opp. KSRTC Bus Depot, Siruguppa Road, Ballari-583103.
Ph:08392-266777,268777, e-mail:[email protected], Ib: bbc.edu.in

CERTIFICATE
This is to certify that the project report entitled “A STUDY ON CUSTOMER USAGE OF ONLINE
TRANSACTION APPS IN INDIA” which is being submitted herewith for the award of the degree of
Master of Commerce, from Vijayanagara Sri Krishnadevaraya University, Ballari and is the result of the
original research work completed by Ms. SHILPA V bearing Reg. No’s.P16BB21C0004, Under my
supervision and guidance to the best of my knowledge and belief the work embodied in this project report
has not formed earlier the basis for the award of any degree or similar title of this or any other University
or examining body.

Research Supervisor, Principal.


DECLARATION

I, the under signed, hereby declare that the project report entitled “A STUDY ON CUSTOMER
USAGE OF ONLINE TRANSACTION APPS IN INDIA ” written and submitted by us to
Vijayanagara Sri Krishnadevaraya University, Ballari in partial fulfilment of requirements for the Award of
Degree of Master of commerce under the guidance of Dr. M. RAMACHANDRA is our original work and
the conclusion drawn therein are based on the data information collected by me.

PLACE: BALLARI Signature


DATE:
SHILPA V
P16BB21C0004
ACKNOWLEDGEMENT

I express our sincere thanks to, Mr. Prithviraj Y.J, Chairman, Ballari Business College, Ballari who
has given me the support to do this project.
I express our heartfelt thanks to, Mr. Amar Raj Bhupal, Director, Ballari Business College, Ballari
who given me the opportunity to do this project.
I express our thanks to, Mr. Udaya Kumar L.M, Head, Department of Commerce, Ballari Business
College, for encouraging me at every stage of our project.
I express our gratitude to our internal guide Dr. M. RAMACHANDRA, Principal, Ballari Business
College, Ballari. For this kind support and encouragement throughout the project.
I also express our gratitude towards our parents and friends, all the employees of the company and also
the faculty members of Ballari Business College for their kind co-operation in completing this project
report.

Place: Ballari, Ms. SHILPA V

Reg No: P16BB21C0004


CONTENTS

SL. No CONTENT PAGE


NO.
CHAPTER-I
INTRODUCTION AND
1–8
RESEARCH DESIGN
CHAPTER-II 9 – 16
PROFILE OF BALLARI CITY

CHAPTER-III THEORETICAL FRAMWORK 17 – 50

CHAPTER-IV
DATA ANALYSIS AND
INTERPRETATION 51 – 62
CHAPTER-V
FINDINGS 63 – 65
SUGGESTIONS
CONCLUSION
BIBLIOGRAPHY 66 – 67
ANNEXURE 68 – 71
LIST OF TABLES

Sl No. CONTENT PAGE


s NO.
1 Table showing Gender 51

2 Table showing Age of respondents 52

3 Table showing Education qualification 53


4 Table showing Occupation respondents 54
5 Table showing Marital status 55
6 56
Table showing Monthly income respondents

7 Table showing Mobile platforms using for making payment 57


8 Table showing Using mobile payment apps in a day 58
9 Table showing Online payment apps save your time and money 59
10 Table showing Rate your experience by using online payment apps 60
11 Table showing Online payment system is better than cash 61
12 Table showing Why do you prefer paying through these payment apps 62
LIST OF FIGURES

Sl No. CONTENT PAGE


s NO.
1 Graph showing Gender 51

2 Graph showing Age of respondents 52

3 Graph showing Education qualification 53


4 Graph showing Occupation respondents 54
5 Graph showing Marital status 55
6 56
Graph showing Monthly income respondents

7 Graph showing Mobile platforms using for making payment 57


8 Graph showing Using mobile payment apps in a day 58
9 Graph showing Online payment apps save your time and money 59
10 Graph showing Rate your experience by using online payment apps 60
11 Graph showing Online payment system is better than cash 61
12 Graph showing Why do you prefer paying through these payment apps 62

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