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Configuration Management Process Template

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8 views

Configuration Management Process Template

Uploaded by

kantavit
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Configuration Management Process Template

[Your Organization’s Name]

Document Title: Configuration Management Process

Document Number: [Document Number]

Version: [Version Number]

Effective Date: [Effective Date]

Reviewed By: [Reviewer’s Name]

Approved By: [Approver’s Name]

1. Purpose

The purpose of this document is to define the process for managing configurations at [Your
Organization’s Name]. The goal is to ensure the integrity of IT assets and services by
maintaining accurate configuration records and enabling effective control throughout the
lifecycle of these assets.

2. Scope

This Configuration Management Process applies to all IT services and infrastructure at [Your
Organization’s Name]. It includes activities related to the identification, control, status
accounting, and verification of configuration items (CIs).

3. Definitions

● Configuration Item (CI): Any component that needs to be managed in order to deliver
an IT service.
● Configuration Management Database (CMDB): A database used to store
configuration records throughout their lifecycle.
● Configuration Management System (CMS): A set of tools and databases used to
manage an organization's configuration data.
● Baseline: A reference point in the configuration management process that is established
at a specific time and captures the current configuration of CIs.
4. Responsibilities

● Configuration Manager:
○ Oversee the configuration management process.
○ Ensure the accuracy and completeness of the CMDB.
○ Approve changes to configuration items.
● IT Support Teams:
○ Update and maintain configuration records.
○ Ensure changes are documented and approved.
● Service Desk:
○ Assist in the identification and logging of configuration items.
○ Provide access to configuration data for incident and problem management.
● Change Management Team:
○ Ensure that all changes to configuration items are reviewed and approved.
○ Coordinate with the Configuration Manager to update the CMDB.

5. Process Steps

5.1 Identification of Configuration Items

● Identify and define the configuration items to be managed.


● Assign unique identifiers to each configuration item.
● Record detailed information about each CI in the CMDB.

5.2 Configuration Control

● Establish and maintain baseline configurations for CIs.


● Ensure changes to CIs are reviewed and approved through the change management
process.
● Update configuration records to reflect approved changes.

5.3 Status Accounting

● Record and report the status of configuration items and any changes made to them.
● Maintain an accurate history of CI status and changes in the CMDB.

5.4 Configuration Verification and Audit

● Conduct regular audits to verify the accuracy of configuration records.


● Compare actual configurations against recorded configurations to identify discrepancies.
● Resolve any discrepancies found during audits.

5.5 Configuration Reporting

● Generate reports on the status and history of configuration items.


● Provide configuration data to support incident, problem, and change management
processes.
● Use reports to identify trends and inform decision-making.
6. Monitoring and Review

● Regularly review the Configuration Management Process to ensure it remains effective


and aligned with business objectives.
● Conduct periodic audits of configuration management activities and records.
● Update the process based on feedback and changing business requirements.

7. Document Control

● Maintain all configuration management documents in a centralized document


management system.
● Ensure documents are regularly reviewed and updated.

Approved By:
[Approver’s Name]
[Signature]
[Date]

Document History

Version Date Description Author

[Version Number] [Date] Initial Document Creation [Author Name]

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