QUESTION BANK - 5

Answer the following questions on Group

Discussion& Interview Skills :-
1) Which resource can be helpful to consult when writing group
discussion questions?
A)A teacher's guide
B) Bloom's Taxonomy
C)A research book on the topic
D) The textbook for the subject
2)
Which statement is TRUE?

A)Topics related to ethical issues are not good for group discussions.
B) It is best to avoid topics that are controversial when picking group
discussion topics.
C)Topics related to ethics generally are good for group discussions.
D)Topics with clear right and wrong answers are excellent for group
discussions.
3)
Which activity would make a group discussion about a historical event
more interesting?
A)Have members of the group take on the roles of different characters
during that time period and then discuss the questions from their
perspective.
B)Divide the group into pairs for discussion.
C) There is nothing you can do to make a historical discussion more
interesting.
D) Have the group move to different sides of the room if they agree with the
speaker or not.
4) Q.
What types of questions are good to ask in a group discussion?
A) Reading comprehension questions
B) Questions with one word or short answers
C) Questions with clear correct answers
D) Questions that require the group to synthesize and evaluate
information
5) Q.
Which of the following would be a good question to ask a group after
reading a fictional book?
A)What was the point of conflict for the character?
B)Which scene do you think was the most important? Why?
C)Where did the main character live?
D)Who was the main character's best friend?
6) Interviews are conversations with _______
A) fun b) purpose
c) friendliness d) informality
7) A job interview is a formal meeting between a job seeker and
an employer.
a)True b) false c) may be true or false d) can’t say

8) Which of these is not a type of interview?

. a)Screening interview
b)Stress interview
c)Music interview
d) Lunch interview

9) Which kind of interview includes a process in which the

employability of the job applicant is evaluated?
a) Stress interview b) Screening interview
c) Group interview D) Behavioural interview

10) In which of these interviews, insults are common?

a) Stress interview b) Screening interview
c) Group interview D) Behavioural interview
11) In which of these, more than one candidate is interviewed?
A) Stress interview b) Screening interview
c) Group interview D) Behavioural interview

12) Which of these interviews is taken for a candidate far away?

A) Lunch interview b) Telephone
c) Group interview D) Stress interview

13) Which of these is not a step in the preparation of an

interview?
a) Analyzing yourself b) Identifying you skills
c) Being Negative d) Revising your subject
 14) Self analysis is the first step in planning for any interview.
a)True b) false c) may be true or false d) can’t say

15) ______ skills are assessed in an interview.

a) Listening b) Blabbering c) Singing d) Dancing

16) Which of these documents need not be in your interview

file? a) Interview letter b) Original degrees

c) Family photo d) Certificates

17) Which of these ways can’t be used to research about the

company?

a) Visiting website b) Refer books

c) School books d) Refer annual report

Q1. Group Discussion is a purposeless oral exchange of

information and ideas.

A. True
B. False
Q2. During a Group Discussion, the participants can

A. Discuss many topics

B. Remain silent
C. Talk to just one person
D. None

Q3. A Group Discussion is

A. Communication of Ideas
B. Constructive and Cooperative
C. Both
D. None

Q4. Group Discussion can also be considered as an argument

on a subject to attack and win.

A. True
B. False
Q5. In a Group Discussion if a candidate doesn't know
anything about the given topic then it is better to

A. Keep quiet
B. Assume that he will be rejected
C. Make use of his listening skills
D. Think about what he will do after the GD

Q6. In order to get selected in a Group Discussion, the

candidate must

A. Be Dogmatic
B. Silence others
C. Can do both
D. None

7. To initiate the Group Discussion means

A. Giving chance to others to speak

B. Being Humble
C. To cause or facilitate the beginning of the topic
D. Inspiring others to speak

Q8. A candidate's gesture in the GD should be

A. Inappropriate
B. Irrelevant
C. Relevant
D. Laid - back

Q9. In a Group Discussion, a candidate is expected to be

A. Ignorant
B. Ill-mannered
C. Cheeky
D. None

Q10. Which of the following must be avoided by a candidate

in a Group Discussion?
A. Speaking fast
B. Speaking facts
C. Speaking with precision
D. All

Q11. A candidate speaking for long in a GD improves his

chances of getting selected.

A. True
B. False

Q12. A candidate who doesn't participate in the GD but

concludes the GD

A. Will impress the evaluator

B. Does not impress the evaluator
C. Will come out as a winner
D. Will score better than others

Q13. When you want to have clarity on a topic or a problem

and come to a conclusion then _______________ is the best
option.

A. Debate
B. Disagreement
C. Getting Dominated
D. Group Discussion

Q14. When a candidate comes for a GD and doesn't

participate, the most important thing that he has wasted is
his

A. Opportunity
B. Travel fare
C. Sleep
D. Playing Video Games time

Q15. Being emotional during Group Discussion will generate

sympathy towards you and you will get selected in the GD
round.

A. True
B. False
Q16. What is the right dress code for a Group Discussion
Session?

A. Casual
B. Any dress will do
C. Formal
D. Jazzy

Q17. If most of the participants in a group discussion are

talking on the same point and going in circles what should
you as a participant do?

A. Sit and enjoy their talk

B. Join them and start talking on the same point
C. Try to take the discussion on to a different tangent
D. Leave the group discussion

Q18. In a Group Discussion if someone else says what you

wanted to say then what do you do?

A. Get angry at him and blame him for stealing your idea
B. Agree with him and then add a new thought to it
C. Go into a shell and decide that the game is over for you
D. Have pity on yourself

Q19. One way to make other candidates relate to your point

of view in a group discussion is to

A. Give examples from your life

B. Tell a short story to justify your point
C. Use humor if required
D. All

Q20. What should be the initial objective of a candidate in a

Group Discussion?

A. Make sub-groups with your neighbor

B. Capture the attention of the group and initiate the
discussion
C. Silence everybody and show who is the boss
D. To wait for someone to take the lead
Q21. Group Discussion is used to evaluate which of the
following qualities in a candidate?

A. Confer with other candidates on the given subject

B. Communication Skills
C. Both
D. None

Q22. How can a candidate conclude a Group Discussion?

A. Let me conclude by adding this new point

B. We have to reach a consensus on this topic
C. You have no idea what you are talking about
D. I have the best solution

Q23. How do you clarify your point in a GD?

A. Excuse me, please listen to me

B. I don’t agree with your view
C. Let me explain with an example
D. You have to agree with me

24. How can a candidate prepare for GD?

A. Be updated on current affairs

B. Practice discussing various topics
C. Develop your own point of view
D. All

Q25. A group has the capability to solve problems better than

an individual because

A. Group members can come up with more information and

generate a variety of ideas on a single topic
B. Some members in the group can pinpoint shortcoming of an
idea
C. A group can give better clarity of thoughts than an
individual on his own
D. All
 1) How should you dress for a job interview?
jeans
lots of make up
sweat pants
none of these

Q.
2) What should you always do after an interview?
runaway
ask about pay
thank the interviewer
call them several times

Which is something you should do at the beginning of an interview?

shake the persons hand
tell the employer your name
smile
all of these

Should you answer interview questions in complete sentences or give

a one word answer?
complete sentences
one word answers
both
neither

Which is a quality that employers looking for in employees?

trustworthy
undependable
lazy
all of these

Which is a ways that being a student is similar to being an employee

at a business?
trustworthy
honest
respectful
all of these
.
How early should you be to a job interview?
2-3 min.
5-10 min.
10-15 min.
None of these
.
During a job interview, who should be the one to begin talking?
Employer
You
Both
None of these
Q.
What should you be prepared to ask questions about?
employers personal life
the job
how much money you will make
all of these
Q.
Which of these are extremely important during a job interview?
eye contact
first impression
your dress
all of these

The word interview is derived from

a) Latin
b) French
c) German
d) American

How many types of interviews are:

a) Two
b) Three
c) Four
d) Five

How much stages of interview are:

a) Two
b) Three
c) Four
d) Five
Interview which are take on phone or video called cvouped:

a) Telephone interview
b) Face to face interview
c) Interview
d) None

The word interview refers to a conversation between:

a) Interviewer
b) Interviewee
c) Both a and b
d) None
Which one is the type of semi-structural interview:
a) Panel interview
b) Care study
c) On the spot
d) None

The term interview has been derived French word_______

a) Enter-voir
b) Anter-view
c) Inter- voir
d) None

__is essentially a structured conversation:

a) CV
b) Interview
c) Phone call
d) Bone of these

What is the important stage of interview:

a) Semi stage
b) Beginning stage
c) Intermediate stage
d) Closing stage

A panel interview as known as __________.

a) Panel interview
b) Face to face interview
c) Board interview
d) Group Interview

That used questions designed to probe the candidates past behavior in

specific situations_________.
a) Panel interview
b) Face to face interview
c) Behavior interview
d) Group Interview

Re most popular and efficient form of assessment are:

a) On the spot interview
b) Face to Face Interview

What are the successful strategies for interview:

a) Personal rapport
b) Good eye contact
c) Clear idea of the key point
d) All of the above

In group interview the interviewer can judge the behavior of every candidate
according to ______________.
a) Presentation
b) Intelligence
c) Both a and b
d) None

In telephone interview interviewer looks for ___________.

a) Intelligence
b) Substantial answer
c) Appearance
d) None

Which form is better than face to face interview ;

a) On the spot interview
b) Face to Face Interview
c) Telephone Interview
d) None of These

Each member of the panel rates each interview on such dimension_____

a) Motivattion
b) Presentation
c) Both a and b
d) None

Which one is the type of un-structural interview:

a) Pannel Interview
b) Group Interview
c) Behavrioral Interview
d) None of these

Which two is the type of semi structured interview:

a) In depth
b) On the spot
c) case study
d) Both a and c

In depth interview are known as _____________.

a) Board interview
b) One-on-one interview
Answer the following questions on Inter &
Intra Personal Communication :-
Good ___________ are important workplace skills that help you
communicate or talk will all types of people, including managers,
coworkers and customers.
Technical Skills
Interpersonal Skills
Time Management Skills
Organizational Skills

Q.
These are all good rules for ____________.
i. Separate your feelings from your actions
ii. Stay calm
iii. Wait until you are calm to respond
iv. Write down your emotions
v. Stay positive
Making Friends
Appropriate Contact
Social Skills
Controlling Your Emotions

Q.
In order to learn how to control your emotions you need to learn to
separate your emotions from your ________________.
Thoughts
Actions
Desires
Anger

Q.
It is important to know when it is okay to socialize. the following
situations are examples of times when it is okay to socialize at work.
One example does NOT belong in the list. Which one?
answer choices
During breaks
Waiting for a meeting to start
When you see a coworker working at his or her desk
Passing someone in a hall
Q.
When socializing with your manager or boss, there are some things
you should NOT talk about. Which of the following situations should
you NOT discuss with your manager or boss?
Last night's football game
Your relationship problems with a friend or significant other
A story you heard about in the news
The weather

Q.
Networking or forming professional or work-related relationships with
other people, is an important part of socializing at work. Which of the
following is a benefit of networking at work?
Receive and share ideas
Learn about new opportunites
Increase business
All of the above

Q.
One of the first rules of socializing at work is when you are around new
people you do not know, don't be afraid to ___________ yourself.
Introduce
Talk about
Discuss
Promote

Q.
What is the best way to handle conflict in your life?
Be aggressive
Be deferring
Be assertive

Q.
True/False? You should always manage relationships for the better
good.
answer choices
True
False

Q.
True/False? Always be opened minded in the workplace.
True
False
Q.
Should you always have appropriate contact in the workplace?
Yes
No
I don't care

Q.
Which is the act to better control your emotions.
Stay calm
Lose control
Leave work
Call your mom

Q.
Some people find it uncomfortable to socialize with their bosses
mainly because...
They won't have anything in common
Difference in rank
Shyness
Worried they will be yelled at

Q.
In order to help a customer you should be very patient, calm, and...
At work
On time
Cheerful
Have a degree in customer service

Q.
True/False? If you show respect to others, they will NEVER show
respect to you.
answer choices
True
False

Q.
True/False? If you are unsure when to socialize, it never hurts to be
friendly.
True
False

Q.
Interpersonal skills are also know as
Worthless Skills
Soft Skills
Rarely Used Skills
Skills beyond reach

Q.
Listening is an important part of communication.
True
False
Q.
Which is a positive way to deal with stress?
Fight
Hit a wall
Exercise
Act on impulse
Q.
Which is a good time management tool to use to stay organized?

calculator
scissors
filing cabinet
planner/calendar

Q.
Sea urchins are quiet, alone, and withdrawn. Their behavior type could
be classified as:
Aggressive
Involver
Social Submissive
Quiet Submissive
Q.
Sharks are competitive, always right, loud, bossy, and need to win at
all costs . Their behavior type could be classified as:
Aggressive
Involver
Social Submissive
Quiet Submissive

Q.
Whales are caregivers, attract others, and draw people in. Their
behavior type could be classified as:
Aggressive
Involver
Social Submissive
Quiet Submissive

Q.
Dolphins are fun, the "life of the party", and well liked. Their behavior
type could be classified as:
answer choices
Aggressive
Involver
Social Submissive
Quiet Submissive

Q.
While in a small group, students are each expected to contribute. One
student sits quietly without talking, offering ideas, or engaging with the
team. Which behavior type describes this teammate?
answer choices
Aggressive
Involver
Social Submissive
Quiet Submissive

Q.
While in a small group, a student continues to wander over to other
groups to chat with friends about last night's soccer game. Not only is
he disrupting others, but he is not helping his group. Which behavior
type describes this teammate?
answer choices
Aggressive
Involver
Social Submissive
Quiet Submissive

Q.
When walking into class, this student finds that the teachers has
rearranged assigned seats. He yells "I hate everyone at my table" and
storms out of the classroom. Which behavior type describes this
teammate?
Aggressive
Involver
Social Submissive
Quiet Submissive

Q.
When assigned a new group in class, this person immediately starts
asking questions to get to know everyone better. Which behavior type
describes this teammate?
Aggressive
Involver
Social Submissive
Quiet Submissive

Q.
Which behavior type is considered to be reliable, trustworthy, and
honest?
answer choices
Aggressive
Involver
Social Submissive
Quiet Submissive

Q.
Socializing with people at work will help to strengthen your
__________

relationships
skills
ideas
muscles
Q.
When there are new people around, don't be afraid to _________
yourself.
introduce
talk about
promote
help

.
The first step in resolving conflict is ___________ , or noticing, the
conflict.
stating
recognizing
pretending
forgetting

.
The conflict might require both parties to___________ , or meet in the
middle.

compromise
complain
argue
agree

.
You will be working with people who come from different ___________
.
families
neighborhoods
backgrounds
schools
Q.
Following through is necessary in order to be a _______ teammate.
happy
reliable
positive
fair
Q.
You are showing respect to others if you
Are courteous and tolerate differences
Express your opinion emphatically without listening to others
Talk about people only when they are not present
None of the above
Q.
You show understanding of others by
Asking about others’ interests
Trying to see things from their points of view
Being open to suggestions and change
All of the above

Q.
The act of choosing between two or more courses of action is called?

Negotiation
Problem Solving
Decision Making
Assertiveness

Q.
When you do this you give the speaker signals that you're paying
attention without interrupting what he or she is saying?
Verbal Communication
Interactive Communication
Non-Verbal Communication
Interrupt Communication

Q.
Which of the following is a listening bad habit?
Listening to what one has to say before speaking.
Not interrupting the speaker.
Nodding head giving body language that you are listening to what is being
said.
Jumping to conclusions

Q.
Interrupting often, or trying to finish the other person’s sentence is a
good listening habit for the reason it shows you are an excellent
listener and quick on your feet to answer someones questions or
comments. Is the before mentioned true or false?
True
False

Q.
Making up my mind before I have all the information is an example of a
good listening habit? True or False?
True
False
Q.
Not paying attention to or ignoring the other person’s communications.
Not Listening
Partially Listening
Engaged Listening
Interactive Listening
Q.
Vocabulary, tone of voice (or voice inflection), and non-verbal behavior
are examples of the three levels of communication? True or False?
True
False

Q.
To demonstrate that I am responsible, when given a direction I
should...
answer choices
make a whiny noise because I hate being told what to do.
ask, why do I have to?
Say, ok, and ask any follow up questions I have
ignore the person giving directions

Q.
Example of a soft skill...
Teamwork
Sweeping
washing tables
wearing a uniform

Q.
Is listening respect or not?
answer choices
no
yes
Q.
Is being a skilled carpenter a hard skill or soft skill?
answer choices
Hard
Soft

Q.
Is being organized a hard skill or soft skill?
answer choices
Hard
Soft

Q.
A Hard Work Skill is..
a specific skill that is taught, usually on the job
a skill that shows my personality
useless

Q.
Employers think people with good attitudes make better overall
employees because they do better work.
True
False

Q.
Friendly polite; Respect for others; Ask for feed back; Take
constructive criticism
Foundational Skills
Communication Skills
Teamwork
Interpersonal Skills

Intrapersonal communication –

A. Entails communication with another person

B. Denotes communication within one’s self that necessarily
involves the processes of thinking and feeling
C. Is a process in which individuals connect with themselves
either consciously or subconsciously
D. Both B&C only
 2. Q.
What are two essential interpersonal skills?
Listening and Hearing Skills
Hearing Skills and Body Language
Listening Skills and Body Language
Body Language and Communication Skills

Q.
When you do this, you are putting the message received in your own
words?
Probe
Repeat
Paraphrase
Clarify
Q.
Which of the following is a listening bad habit?
Listening to what one has to say before speaking.
Not interrupting the speaker.
Nodding head giving body language that you are listening to what is being
said.
Jumping to conclusions

Q.
When one person is thinking more about their reply or what they want
to say back to a person speaking more so than listening is an example
of what? Choose best possible answer.
Non-Verbal Communication
Listening Bad Habits
Verbal Communication
Q.
True or False--- Interrupting often, or trying to finish the other person’s
sentence is a good listening habit because it shows you are an
excellent listener and quick on your feet to answer.
True
False

Q.
Making up my mind before I have all the information is an example of a
good listening habit? True or False?
True
False
Not paying attention to or ignoring the other person’s communications.
Not Listening
Partially Listening
Engaged Listening
Interactive Listening

.
_______ Listening is when you listen for enjoyment.
Music
Appreciative
Active
Achievement

Q.
________ Listening is when you single out one sound.
Deliberate
Selective
Discriminative
Distinguished

.
Critical Listening occurs when....
there is an emergency
you are in a hurry
you are trying to decide if the message is logical
something is important

.
You can still be active listening while doing something on your phone.
True
False
Sometimes

Q.
How should your body language be while you are active listening?
Arms crossed
Body facing away from the sender
Body leaning in towards the sender
Sitting down
Q.
Interpersonal Communication is
between a group of friends
with yourself
with 2 or more people
only with classmates or coworkers

Q.
Interpersonal communication can be with anyone.
True
False
Depends if I like them or not
Only when I am active listening

Q.
What is not part of interpersonal communication
Asking questions
Making Apologies
Self Talk
Offering and Receiving Criticism

Q.
Criticism is always bad or negative.
True
False
Usually

Q.
Intrapersonal Communication is
only between friends
within yourself
with 2 or more people
email and text messages

Q.
Self talk is part of

Intrapersonal communication
Interpersonal communication
being a little crazy
nonverbal communication

Empathetic people

are the life of the party

enjoy meeting new people
judge people quickly
love to talk about themselves

being in love
being understood
being understanding
crying a lot

Q.
To challenge a prejudice is to
judge someone
fight someone
try to find something in common
critique someone or something.

Q.
Self talk means
you don't have any friends
you're crazy
communicating within yourself
telling someone about yourself

Q.
When asking a question you should (more than 1 answer)
interrupt
be confident
be demanding
be specific

Q.
Whether you think you can or you think you can't you are ____.
confused
right
wrong
over thinking it

Q.
A committee is a group that
has a lot of power
is a volunteer group
gets to make decisions
has a specialized task

Q.
Advocacy groups
have a specialized task
work independently
love animals
support, protect, and defend a cause.

Q.
A prescribed goal for a group
is given to them
the group created themselves
is only given by a doctor
is only a temporary goal

Q.
An emergent goal for a group is
given to them
comes from within the group
is made up in case of an emergency
is a short-term goal

Q.
Groups can be required or
expected
emergent
voluntary
remembered
Q.
Empathetic people are more trustworthy
true
false
sometimes
usually

Q.
When asking questions, you should be ______.
polite
patient
practical
pathetic

Q.
Offering and receiving criticism is part of ________.
empathy
intrapersonal communication
interpersonal communication
group communication

Q.
Learning how to make an apology is part of ______.
interpersonal communication
empathetic communication
intrapersonal communication
positive self-talk

Q.
Introverts _________

gain their energy from being around people

gain their energy from being alone
are shy
are mean

Q.
Extroverts
gain their energy from being around people
gain their energy from being alone
are mean
are empathetic

Q.
_______ is one of the 5 Love Languages.

French
Spanish
Empathy
Acts of Service

.
_____________ is one of the 5 Love Languages.
Latin
Romance
Word of Affirmation
Eye contact

.
When it comes to class rank,

the higher number the better.

the lower the number the better.

Q.
Which GPA do we look at?
The weighted GPA.
The unweighted GPA
The weighted GPA only if you're taking pre-AP classes/

Answer the following questions on Body

Language & Non –Verbal Communication
1. A ______ speaker looks into the eyes of the audience.
a) confident
b) impatient
c) rude
d) impolite
2. Which of these may convey arrogance ?
a) Jointed finger tips
b) A shoulder shrug
c) A pointed finger
d) Hands swinging loosely

3. A pointed finger may be a gesture of accusation.

a) True
b) False

4. The tone of the speaker should be _____

a) loud
b) clear
c) low
d) soft

5. During practice, by how much should the speech be lengthened?

a) 2 to 5 %
b) 6 to 10 %
c) 7 to 11 %
d) 9 to 13 %

6. A speech must be prepared with _______ in mind.

a) the result
b) praise
c) an audience
d) admiration

7. A speech must advance _____

a) dishonesty
b) truth
c) aggressiveness
d) negativity

8. Which of these is important in having mutual understanding with colleagues?

a) Effective listening
b) Speaking
c) Talking
d) Writing

9. Which of these does not enhance listening skills?

a) Attention
b) Frankness
c) Clear perception
d) Ignoring

10. Participant should listen to the opinions expressed by others with respect.
a) True
b) False

.
This is not a good body language tip:
Slouch in your chair, it helps you relax
Make good eye contact
Firm handshake
Speak clearly and loud enough for the interviewer to hear you: voice quality
.
Agreeable, flexible, trustworthy and reliable are all employability skills
True
False

Q.
Your body language does not mean anything for first impressions
True
False

Q.
Your body language says a lot about you as a worker in school and the
workplace.
True
False

Q.
What do you do when you want to say goodbye to someone?
hold hands
wink
wave
beckon

Q.
What do you do when you want to say that you don't know?
wink
nod
shrug your shoulders
pat somebody on the back

.
What is Body Language
Talking with your hands
communication by movement or position
Drake's new album
How body's talk

Q.
What is our focus for creating and analyzing Body Language ?
The feet
Character's arm movements
How characters position their eyebrows
facial expression, the position of their body on the stage

Q.
Choose the correct word for the picture
Fists clenced
Crossed arms
Body hugging
Arm gripping

Q.
Check the option that applies.
Hi five
Arms crossed
Eye contact
Frown
Q.
Making eye contact is like starring and you should not do when talking
with someone.
true
false

Q.
Smiling or frowning are examples of:
Proximity
Volume
Facial expressions

Q.
Using good eye contact can show the person you're talking to that:
You are listening
You are interested in what they are saying
You are confident
All of the above

Q.
The Movements you make with your body
Gestures
Speed
Hygiene

Q.
If someone is breathing really fast it could mean?
They are in pain
They are frustrated
They are exhausted from running
All of the above

Q.
Why might someone gesture?
To point at something.
To give an example or demonstrate with their hands.
To wave a bad smell away?
All of the above

1. The word communication is derived from _____

a) communicare
b) comunnicare
c) comunicare
d) communnicare

2. Communicare is a _____ word.

a) French
b) Latin
c) German
d) Indian

4. Non-verbal communication includes all external stimuli apart from

words uttered.
a) True
b) False

5. Which of these should communication not advance?

a) Information
b) Affinity
c) Reality
d) Personal desires
6. Which of these is the greatest means of conveying information?
a) Writing
b) Words
c) Signs
d) Pictures

7. There is a barrier to communication when words are uttered in a

______ sense.
a) negative
b) positive
c) polite
d) good

8. Personal appearance is an element of non-verbal communication.

a) True
b) False

9. Which of these is not an element of non- verbal communication?

a) Personal appearance
b) Posture
c) Eye contact
d) Name of the speaker

10. Which of these is a main element of non-verbal communication?

a) The volume of the speaker
b) Name of the speaker
c) Name of the listener
d) Age of the speaker

1. Which of these do not deal with precise information?

a) Engineer
b) Scientist
c) Technician
d) Fiction writer
2. 2 In an office, an employee communicates horizontally with his _______
a) superiors
b) subordinates
c) colleagues
d) assistant
3. 3. Talking comes under which type of communication?
a) Verbal
b) Non- verbal
c) Written
d) Dramatic
 4. 4. Which of these has maximum reach?
a) Writing
b) Listening
c) Speaking
d) Talking
5. 5. How is good technical writing achieved?
a) Naturally
b) By practice
c) Listening
d) Speaking
6. 6. Which of these parameters are not required to define style?
a) Moral truth
b) Compassion
c) Gender
d) Information
7. 7. Any style must convey moral truth.
a) True
b) False
8. 8. Any writer must convey truth with warmth.
a) True
b) False
9. 9. A writer must not convey information with _____
a) precision
b) clarity
c) randomness
d) truth
10. Which of these are to be avoided in any style of writing?
a) Truth
b) Clarity
c) Compassion
d) Dishonesty
Q.
What is non-verbal communication
communicating with someone by using gestures
Getting messages across with facial expressions
Using your body language to convey something to someone else
All of the above

Q.
Which of these is NOT an example of a verbal communication skill
The speed of our speech
Eye contact
Language used
Volume of speech
Q.
Why do we have to make sure we do not speak too fast when
communicating with a customer?
They may not hear everything you've said like promotions or special
products
The customer may speak fast also because you are
It may give the customer a migraine
The customer may get excited and burst into song

Q.
Paraphrasing is....

Repeating a customer's order back to them exactly the way they said it
Asking the customer to repeat their order again
Informing the customer of the process they must follow to place their order
Relaying the order (or message) back to the customer to ensure you
understand their request

Q.
Reading and responding to body language, using facial expressions
and using silence are all examples of what?
Open listening
Pretend listening
Clarity listening
Active listening

Q.
Examples of correctly using speech and volume skills include...
Giving the right info, speaking at the right volume and articulating your words
Speaking softly, use long pauses and positive facial expressions
Keep eye contact, speaking loudly and using the right language
Hold your head high, yell all your words and keep your eyes closed

Q.
Keeping a good posture is important because ..
customers may be judging you
it helps show the customer you are confident and have a good attitude
you may stretch your uniform and have to pay for another one
it will help the customer understand that you are a health conscious person

.
Facial expressions, posture and eye contact are all skills in ....?
verbal communication
anti-verbal communication
post-verbal communication
non-verbal communication
Q.
One of the best ways to show customers you are listening is
talking to the person next to you
frowning at the customer
appropriate amount of eye contact
asking them to repeat what they sai

Q.
Using communication skills effectively will help you do what
understand the customers request
provide the customer with the right information and service
make sure the customer feels looks after and understood
all of the above (or below)

Q.
It refers to body position and body motions including facial
expressions.
Kinesics
Haptics
Artifacts
Proxemics

Rooms with comfortable chairs invite relaxation while stiff chairs

prompt formality. This refers to ____.
Chronemics
Artifacts
Environmental factors
Physical appearance

Q.
How people arrange space reflects how close they are and whether
they want interaction. What type of non-verbal is this?
Haptics
Proxemics
Kinesics
Silence

.
People with high status touch others and invade others’ spaces more
than those with low status. Between the two genders, women tend to
engage in touch while men more typically rely on touch to assert
power and control. This describes ____.
Kinesics
Physical appearance
Haptics
Proxemics

Q.
We first notice physical qualities such as gender, skin colour and
features. Then we form judgements of how attractive others are and
make inferences about their personalities. This non-verbal is called
____.
Kinesics
Artifacts
Physical appearance
Environmental factors

Q.
This form of non-verbal communicates important relational meaning:
we use them to perform our identities and express how we perceive
and feel about others.
Kinesics
Artifacts
Physical appearance
Environmental factors

.
When we deliberately ignore others when we’re angry with them, or
stare at a person to reprimand, what non-verbal feature is this?
Haptics
Silence
Chronemics
Artifacts
.
When we use voices to communicate feelings such as whispering to
indicate secrecy and intimacy, and shouting to convey anger, the non-
verbal feature is called ____.
Artifacts
Physical appearance
Paralanguage
Silence
Q.
____ refers to how we perceive and use time to define identities and
interaction.
Kinesics
Proxemics
Haptics
Chronemics

Q.
Non-verbal communication can stand-alone by itself and it is not linked
to verbal cues.
True
False

Q.
What is verbal communication?
gestures, facial expressions, and body positions
use of language

Q.
Anything people communicate with beyond the words that they are
saying (more than the meaning of words)
Body language
Nonverbal communication
Emphatic gestures
Descriptive gestures

Q.
Tone of voice can reveal your true feelings

TRUE
FALSE

Q.
Is listening a part of communication?
Yes
No

How something is said, not what is said refers to...

tone of voice
space
touch
none of these

Communication without words is called

Silent speaking
Verbal communication
Nonverbal communication
Interpersonal communication

Q.
When you speak, your listener gets messages from...
What you say and your vocabulary
How you look and your words
What you say, how you act, and your accent
What you say, how you act, and how you look

.
Which is not a type of non-verbal language?
body language
word choice
paralanguage
appearance

.
Body Language accounts for _% of communication.
95
93
90
99

Q.
Humans send and interpret non verbal language ____________.
subconsciously
consciously
easily
all the above

Q.
Non verbal language includes facial expressions, gestures, eye contact
and ________.

laughing
appearance
posture
all of the above

Q.
Non Verbal clues are universal throughout the world.
true
False
Q.
The gesture of crossed arms means that the person is most likely
_____________,
protecting themself
angry
selfish
upset

Q.
Research shows that _____% of communication conveyed through
spoken words.
5
9
3
7
..

Non-verbal behaviors include eye contact, facial expression, and body

gestures.
True
False

Filler words such as er, um, and you know, used in the place of a
pause
gestures
pause
vocal distractions
eye contact
Q.
The loudness or softness of the speaker's voice
rate
pitch
volume
posture
Communication achieved using facial expressions,eye contact,
movements, and gestures
body language
eye contact
tone
rate

Looking at the audience during a speech

eye contact
proxemics
inflection
tone
Moving with ease; polished. speaker rarely stumbles through a
presentation
posture
vocal distractions
rate
fluency

Act of moving one's body parts, usually arms, hands, legs, as a means
of expression
gestures
facial expressions
vocal distractions
fluency

Communicating ideas and emotions non verbally by changing one's

face.
vocal variety
gestures
facial expressions
eye contact

Clearly saying the sounds and syllables in words

enunciation
proxemics
volume
rate
Q.
Speaking words as they are meant to be spoken
vocal variety
monotone
pronunciation
vocal distractors
Q.
The speed that a speech is given
rate
tone
pitch
pause
Q.
The position in which someone holds their body when standing or
sitting

monotone
gestures
 movement
posture

Answer the following questions on

Presentation Skills

1. .A presentation is a form of oral communication in which person shares

factual information with an audience that is__.
a) specific
b) small
c) large
d) mixed

1. The presenter acts as the:

a) delivery of the information
b) medium of the information
c) advocate of the information
d) supporter of the information

1. The three major element of presentation do not include?

a) an audience
b) specific content
c) a presenter
d) visual aids

1. Reading out a presentation is:

a) not allowed
b) allowed
c) helpful
d) dull

1. To select the content of your presentation you should know the audience
need.
a) your purpose
b) the time limit
c) available material

1. When giving a presentation in front of an audience you should do all of the

following except for__?
a) speak loud and clear
b) provide handout if needed
c) dress professionally
d) look at your screen not the audience

1. The key of success is__

 a) practice
b) preparation
c) effort
d) both a and b

1. A good presenter should take a well__.

a) good physical appearance
b) dressing well
c) speak loud

1. To become more affective you need to take control of

a) the material
b) the audience
c) your behavior
d) all of the above

1. ___of a presentation is the most important part

a) beginning
b) middle
c) end
d) none of these

1. In beginning you should give firstly

a) your introduction
b) summary of a topic
c) asking irrelevant questions
d) further information

1. A good technique to get your audience attention

a) a statement made to surprise
b) asking rhetorical questions
c) asking introduction to the audience
d) none of these

1. What should you give your objectives to the audience

a) aim
b) goals
c) purpose
d) All of These

1. All your information should support your

a) purpose
b) ideas
c) topic
d) merits

1. A good presenter should

a) sequencing your idea
b) manage the time
 c) clear all the confusion
d) all of these

1. Keeping the audience attention

a) emphasizing
b) summarize the topic
c) used bore words

1. A conclusion should be
a) short and easy
b) lengthy
c) difficult words
d) specific key points

1. Visual involves the audience

a) motivate
b) attention
c) reinforce idea
d) all of these

1. How much of the language is made up of verbal language

a) 7%
b) 6%
c) 2%
d) 15%

1. 38% message is communication with non verbal

a) vocal
b) verbal
c) body movement
d) gesture

1. Body language is included in communication

a) 55%
b) 35%
c) 25%
d) 45%

1. facial expression should be

a) aggressive
b) shy
c) naturally
d) bored

1. A speaker looks into the eyes of the audience

a) confident
b) impatient
c) rude
d) impolite
1. The tone of the speaker should be
a) loud
b) clear
c) low
d) soft

1. A speech must advance __

a) dishonesty
b) negativity
c) truth
d) aggressiveness

1. Which of these doesn’t enhance listening skills?

a) attention
b) frankness
c) clear perception
d) ignoring

1. Using your whole body to communicate is called what?

a) miming
b) sign language
c) body language
d) gesture

1. Waving is what type of communication?

a) gesture
b) body language
c) sign language
d) body position

1. positive gesture are body sihnals that make you look_

a) relaxed
b) hurtful
c) nervous
d) arrogant