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8D Report Template Excel

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562 views

8D Report Template Excel

Uploaded by

ismehen.trabelsi.enib
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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8D No.

8D TEMPLATE
D0 – Problem Related / Finding (Customer Voice)
•The bread is scorched / Overbaked

D1 – Team Building (Involved Areas)


•Waiter
•Chef
•Cashier
•Chef´s assistant

D2 – Problem Description (characterize / e)


•It was deliverd 1 snack on table 5, but it was overbaked, the bread was scorched

D3 – Provisional Plan (Symptom containment) Who When


•Make a new snack to the customer and deliver according to the quality internal requirements. Chef 08 Aug
•The snack returned must be segregated and put on the trash. C.Assist 08 Aug
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•

D4 – Idenfication and Elimination of the Root Cause (Possible causes / Confirmation) Who When
•Roor Cause >> There isn´t temperature control.

•Corrective Actions:
1.Conduct study to define time and temperatura during snack production; MF Team 08 Aug
2. Create visual quality standard to evaluate the snack before sending to the customer;
3. Creat inspection flow to all snack produced;

D5 – Verification of proposed solution and Choice of Actions Who When


•Conduct DOE in order to validate the definition of time and temperature;
•Create a pilot study controlling the temperature and using the new flow before sending the snacks; MF Team 08 Aug
•Create a “Customer Satisfaction Survey” before leaving;

D6 – Corrective Actions Who When


•Adopt the new flow to inspect all snacks;
•Control the time and temperature of snacks during the production; Chef 08 Aug
•Officialize all changes with the internal team;

D7 – Preventive Actions Who When


•Create a staggered audit to verify if the new flow is running;
•Transform the actions into “best practice” to avoid recidivism.”
Chef 08 Sept
•Implement officially the “Customer Satisfaction Survey”;
•Update all internal documentation (lessons learned).

D8 – Presentation of results Who When


•Share the results with everyone on the team and close 8D Chef 08 Sept
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From Know Industrial Engineering

Visit Website
FISHBONE DIAGRAM

Manpower Method Highly Like


Enviroment Low probabi
Improb
Unskilled Operator +++ Work Instruction +
New Operator ++ Quality Standard +++

Snack Scorched

Griddle Temperature +++ Bread Quality +

Machine Measurement Raw Material


Highly Likely +++
Low probability ++
Improbable +

ard +++

Snack Scorched
WHY-WHY Analysis

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