Toolkit

Evolution and Journey of Swachh Survekshan

2016 2017 2018 2019 2020

F 0 C U S
Physical Output Sustainability Institutionalizing
parameters
Outcomes
Progress Swachhata

No.1 Cities
Mysuru Indore TBD

Transformation from ‘Monitoring Tool’ to ‘Governance Tool’

 Balance

Monthly MIS updated by ULBs

1,300 Marks

200 Marks for Average Ranking

25% of 6,000 = 1,500 marks
8% of
Quarter-1 Quarter-1 1,300
April - June 2,000 marks = 100
Assessments

Q1 & Q2
Quarterly

Citizens’
Validation 15% of
Quarter-2 Q3 Quarter-2 1300
July - Sept Physical 2,000 marks = 200
Validation
by
Quarter-3 Assessors Quarter-3 77% of
Oct - Dec 2,000 marks 1300
= 1000

Total Total
6,000 marks 1,300 marks
 Swachh Survekshan 2020 Weightage
Total Marks 6,000

25% 25%
1,500 Marks 1,500 Marks

200 Marks
Average Rank of
Q1, Q2 & Q3 GFC (SWM) 1,000 Marks
1,300 Marks ODF /ODF+ / ODF++ 500 Marks
Service Level
1,500 Marks Progress 25% 1,500 Marks
25%

25% of SS League 2020 Weightage will be added in final SS-2020

 …Quarterly Assessments
April 2019 to June 2019 I July 2019 to Sep 2019 I Oct 2019 to Dec 2019

Evaluation of Average Ranking of 3 Quarters

KPMG.com/in
 Evaluation Matrix: Average Ranking of Cities in SS League 2020
For Marks
(There will be one category for >1 Lakh population cities. However, in <1 Lakh
SS-2020 200
population, cities will be categorized in 4 zones)
WHY To encourage cities to improve their ranks in each quarter to get better average score

Marks Distribution ULBs Quarterly Performance (Example) Evaluation of Quarterly Performance

SSLeague 2020 SSLeague 2020 Marks Obtained In <1 Lakh population category, ULBs
Average Rank
Rank Max Marks 200 April-June Rank July - Sep Rank Oct - Dec Rank Max Marks 200 will be categorized into 4 zones.
1 200 1 4 3 3 198 North East (212 ULBs) and East Zone
2 199 2 6 4 4 197 (413 ULBs) merged to bring them closer
3 198 3 7 4 5 196 to the size of other 3 zonal categories
4 197 4 2 1 2 199
5 196 5 12 7 8 193 Population <25K 25-50K 50-1 L Total
….. ….. ….. … ….. ……. …. North 745 199 103 1047
100 101 100 87 80 89 112 East & NE 404 151 70 625
101 100 101 68 77 82 119 South 623 310 192 1125
102 99 102 98 110 103 98 West 571 306 144 1021
…….. …….. ……… ……. …….. ….. …… Total 2343 966 509 3818
197 4 197 67 50 105 96
198 3 198 125 67 130 71 Note: Above ULB numbers are derived
199 2 199 100 161 153 48 from List of ULBs participated in SS-2019
200 & >200 1 200 156 241 199 2

Final marks on the basis of average rank achieved from Q1, Q2 and Q3 ranks, shall be added in SS-2020 final scores
 For Marks
Evaluation Matrix : Average Ranking of 62 Cantonment Boards in SS League 2020
SS-2020 200
WHY To encourage Cantonment Boards to improve their ranks in each quarter to get better average score
Marks Distribution Marks Distribution
SSLeague 2020 SSLeague 2020
CBs Quarterly Performance (Example) Evaluation of Quarterly Performance
Rank Max Marks 200 Rank Max Marks 200 SSLeague 2020 Marks Obtained
1 200 32 86 Average Rank
2 199 33 82
April-June Rank July-Sep Rank Oct-Dec Rank Max Marks 200
3 198 34 78 1 5 1 2 199
4 197 35 74
5 196 36 70 3 3 2 3 198
6 190 37 66 7 4 9 7 186
7 186 38 62
8 182 39 58 4 5 14 8 182
9 178 40 54 6 13 27 15 154
10 174 41 50
11 170 42 46 7 20 13 13 162
12 166 43 42 8 4 2 5 196
13 162 44 38
14 158 45 34 14 10 5 10 174
15 154 46 30
40 15 3 19 138
16 150 47 26
17 146 48 22 51 33 61 48 22
18 142 49 18
19 138 50 14
33 45 43 40 54
20 134 51 12 62 47 55 55 8
21 130 52 11
22 126 53 10
23 122 54 9
24 118 55 8
25 114 56 7
26 110 57 6
27 106 58 5
28 102 59 4
29 98 60 3
30 94 61 2
31 90 62 1
 Swachh Survekshan 2020: Key Focus Areas

1 • Collect segregated waste and maintain till processing site

2 • Utilize capacity of wet waste processing facilities *
3 • Treat and re-use wastewater
4 • Follow 3R Principles: Reduce, Reuse and Recycle
5 • Curtail solid waste based Air Pollution
6 • Uplift social condition of informal Waste Pickers
7 • Promote procurement through GeM
8 • Assess Ganga Towns separately to accelerate action
9 • Engage Technology driven Monitoring
 Points to Remember

Supporting Documents to be uploaded by the ULB by

24th December, 2019.
Q-3
Transparent and An opportunity for ‘48 Hours’ window will be given for transparent
collaborative and interactive system, facilitating completing the documentation.
approach
Assessors to interact with ULB officials after completing the Direct
Observation and Independent Validation

Q-3
Validation will be strengthened through ‘Independent Validation’ by
Independent
Field Assessor
Validation
 SS-2020 Ranking - Population categories
Ranking: Cities with <1 Lakh Population Ranking: Cities with >1 Lakh Population

Population wise National Ranking Population wise National Ranking

<1 L 3,898 ULBs 1-10 L 432 ULBs

Each population category below will be divided into New

5 Zones for Zonal Ranking >10 L 53 ULBs

50 K - 1 L 544 ULBs

25 - 50 K 1,011 ULBs

<25 K 2,343 ULBs

(5 Zones: North, North-East, East, South and West)

Note: - 62 Cantt. Boards included but shall be listed separately for ranking
- All ULBs that came into existence till 31st December 2018 will be covered
 SS-2020 Awards - Population categories
Awards: Cities with <1 Lakh Population Awards: Cities with >1 Lakh Population
National Level Awards National Level Awards
1. Cleanest City – Rank No.1 1. Cleanest City – Rank No.1
2. Cleanest City – Rank No.2 2. Cleanest City – Rank No.2
3. Cleanest City – Rank No.3 3. Cleanest City – Rank No.3

Each population category below will be divided into Population wise Awards
5 Zones for Zonal Awards
1-3 L 334 ULBs
50 K - 1 L 544 ULBs
3 - 10 L 99 ULBs
25 - 50 K 1,011 ULBs 10 – 40 L 44 ULBs
New
5 -25 K 2,343 ULBs >40 L 9 ULBs

Note: - 62 Cantonment Boards included – shall be listed separately for awards

 State Ranking: Broad Performance Parameters
Two Categories: (1) State with >100 ULBs and (2) States with <100 ULBs
30% Weightage 30% Weightage 40% Weightage
Support from State to ULBs GFC Star Rating and ODF Performance in Swachh Survekshan-2020

1. GoI Amount released -

1. % of cities in the State
a. % of Amount for which valid proposals 1. Average marks of the State (Total
are certified at least 3
have not been submitted Marks from all ULBs /Total ULBs)
Star Cities (5/7 Star
b. lying in the bank of the State, but not 2. Scores from ULBs in <1 Lakh and >1
Cities may be counted)
credited to ULB Lakh population categories (Marks
with additional
c. Amount released for more than 6 months weightage 68% >1 Lakh and 32% <1
weightage of Plastic Free
but still not utilized (UC pending) Lakh)
City
by (i) 30th Sept and (ii) 31st Dec 2019 3. Inverse Ranking: Rank #1 city will get
2. % of cities in the State
2. Physical progress against funds released by maximum marks (equal to total
are certified ODF+ and
MoHUA number of ULBs in the particular
ODF++
3. Whether State level procurement system in population category) and marks will
place (dedicated procurement cell) get reduced as Ranks go down from
4. Percentage of mismatch between #1 downward
information/progress claimed by the State Vs
Cities (viz. Aadhaar Seeding/on-line and off-
line figures etc.
5. Procurements done through GeM Portal
6. Setting-up ERSU in the cities
 Expectation from States/Cities

Timely submission of Monthly MIS and Common City Profile on SBM Portal

Engage Citizens and other Key Stakeholders to maximize on-ground impact

Let Swachhata have significant place in all Social, cultural and Religious Events

Ensure that all cities have wet processing facilities

 Weightage: Distribution of Marks

KPMG.com/in
 ‘Service Level Progress’ (SLP) – Change in Weightage
SS League 2020 (Q-1 & 2) SS League 2020 (Q-3)
100 marks 80 marks
Capacity Building 60 marks
Innovation
200 marks 5%
500 marks 4%
CB
IEC 160 marks 3% 500 marks
10% Collection &
IEC
Transportation
8% Collection &
25%
Transportation
25%

Sustainable Sanitation Solid Waste Management

Solid Waste Management
25% Sustainable Sanitation
25%
Processing & Disposal Processing & Disposal
35% 35%
500 marks 500 marks
700 marks 700 marks

❖ Monthly MIS and Citizens Validation will be evaluated for releasing Quarterly Ranks
For SS 2020 final, Indicators under ‘Service Level Progress’ (SLP)
will be evaluated based on progress for third quarter ‘October -
December’

Since SLP data on cumulative basis is being collected

under SSLeague-2020 till 31st December, 2019,
SS-2020 will only have indicators for
‘Certification’, ‘Direct Observation’ and ‘Citizens Feedback’
Average of last two months of the quarters e.g. November-
December’19 data for October-December quarter will be
calculated to ascertain the progress made.
Service Level Progress
Indicators

100%

Service Level Progress

2,000 Marks
 Total Number of
Innovation
Questions: 9
CB 4%
3%
500 Marks / 2,000 Marks
IEC
8% Collection &
Transportation
25% 500 marks

Solid Waste Management

Sustainable Sanitation
25%
Processing & Disposal
35%
 Percentage of Wards covered with operational Door to Door Collection of waste Marks
1.1
(100% coverage required in a ward to qualify as ‘ward practicing Door-to-Door collection’) 100
This parameter examines whether your ULB has a system in place for door-to-door collection of
WHY waste. Coverage of wards means every unit of household, commercial establishment and shops
in the ward.
Details required for supporting progress claimed Scheme of Marking Marks
SBM(U) on-line monthly MIS: Data/progress updated till 5th day of the following month.
• Total no. of wards Collected in >95% Wards 100
• No. of wards with 100% door to door collection
• No. of Gates* (collection points)/doors in each ward of ULB jurisdiction covering
Collected in 80%-95% Wards 80
residential, commercial and institutional areas Collected in 65%-79% Wards 60
Collected in 50%-64% Wards 40
Collected in <50% Wards 20
* Gate means the point from where the waste collector collects the waste. For
independent houses, the door will be considered as a gate whereas in residential
societies, generally there is a single point from where these collectors collect their waste

Note: Only total count is required for the above parameter

 Percentage of Wards practicing source segregation of waste which is maintained till Marks
1.2 processing/disposal site.
Domestic Hazardous waste to be collected separately (in a separate bag/container)
125
This parameter examines whether your ULB has a system in place for collection of waste in segregated manner (Wet and dry
waste). The
The segregated
segregatedwaste
wastethus
thuscollected should
collected be maintained
should in two
be maintained in streams
separateuntil it reaches
streams untilthe processing
it reaches theplant/site or
processing
WHY plant/site or Material
Material Recovery Recovery
Facilities (MRF).Facilities
Coverage (MRF). Coverage
of wards means of
all wards means all households/commercial
households/commercial establishment
establishment in the ward. in the
ward.

Details required for supporting progress claimed Scheme of Marking Marks

SBM(U) on-line monthly MIS: Data/progress updated till 5th day of the
following month. Segregated in >95% Wards 125
• No. of wards practicing source segregation of waste (provided each and
Segregated in 80%-95% Wards 100
every Gate of the ward is practicing source segregation)
• Ward wise number of Gates (Collection Points)/Doors handing over Segregated in 65%-79% Wards 75
segregated waste
Segregated in 50%-64% Wards 50
• Ward wise number of Gates (Collection Points)/Doors handing over mixed
waste Segregated in <50% Wards 25
• Whether Mixed Waste is collected in a separate bag
Best Practice: With the use of the ICT Based technology whole system can be monitored and exact
data of waste collection pattern for example segregated or mixed can be generated. Such Note: Only total count is required for the above
interventions can be also be supported by 14th Finance Commission fund. parameter
 ICT based Monitoring Mechanism in place for : Ward wise Collection and Transportation (C&T) from Gates,
Monitoring of Garbage Vulnerable Points (GVPs) and Attendance of Sanitation Staff. (Cities with <1 Lakh Marks
1.3 population may opt for mobile phone based monitoring. However, remote areas if affected by network issue, may 40
monitor manually)
This indicator examines the ICT enabled mechanisms by which the ULB monitors its efficiency of the collection and transportation
system, regularity of its staff and sustaining the transformation/cleanliness of Garbage Vulnerable Points.
WHY
.Details required for supporting progress claimed Scheme of Marking Mark
s
To qualify, monthly review of logs generated in the above three categories needs to be maintained
SBM(U) on-line monthly MIS: Data/progress updated till 5th day of the following month. ICT based monitoring of Collection & 10
• Whether ICT based monitoring of door-to-door collection and transportation is in place
• Whether ICT based GVP monitoring is in place Transportation of waste from all Gates
• Whether ICT based attendance of sanitary workers is in place (Door)
• No. of Gates/doors monitored through ICT based mechanism
• Total number of vehicles Whether all gates (door) are monitored 10
• Total number of vehicles with ICT based monitoring (Collection and Transportation) mechanism in place
• Total number of compartmentalized vehicles through ICT based system
• Number of vehicles collecting Dry waste on alternate dates
• Number of vehicles deployed for door-to-door collection
• Number of vehicles deployed for collecting segregating waste ICT based GVP monitoring 10
• Number of vehicles collecting C&D Waste (GVP should be monitored for at least 15
• Total number of GVPs identified in the city
• Total number of identified GVPs that have been transformed days from the date of transformation)
• Total number of GVPs transformed after 1st January 2019 sustained through ICT based monitoring for at least 15 days
• Total no. of sanitation workers
• Break-up of workers – a) permanent, b) ULB appointed contractual, c) concessioner/contractors’ workforce, d) SHG. E) Others ICT based attendance for Sanitary Workers 10
including informal waste pickers
• No. of sanitation staff whose attendance is monitored through ICT

Note: 3 complaints on SwachhataApp/Local App for the same garbage related issue in a month would also be treated as GVP Note: Only total count is required for the above parameter
Best Practice:
- ICT based monitoring or cloud based ICT monitoring provision in place where auto sensor based alert should pop up to the control centre. No technical approval is required.
- Additional monitoring features giving information or alerts to the citizen regarding arrival of the garbage collection vehicle, alerts to the citizen regarding garbage collection. A similar
monitoring mechanism to monitor GVPs/litter bins where ULB gets alerts
 Marks
1.4 Percentage of Informal Waste Pickers formally integrated into Sustainable Livelihoods
35
Formally integrating the informal waste pickers helps improve the living standards of urban poor by engaging them
in areas including collection & transportation, processing (Material Recovery Facilities etc.), construction/
WHY maintenance of toilets. or engaged with National Urban Livelihood Mission (NULM) and Skill India etc.

Details required for supporting progress claimed Scheme of Ranking Marks

SBM(U) on-line monthly MIS: Data/progress updated till 5th day of the
following month. >95% Informal waste pickers integrated 35
• Whether Survey conducted (not before 31.12.2018)
• Total number of informal waste pickers identified 80-95% Informal waste pickers 30
integrated
• Total number of informal waste pickers formally integrated into
sustainable livelihoods
60-79% Informal waste pickers 20
• No. of waste pickers formally integrated with ULB, SHG, NGO etc. - integrated
permanent sanitary workers to be excluded.
Less than <60% integrated 10

Note: Only total count is required for the above parameter

Informal Waste Pickers
– Suggested Interventions –
 Integration of Informal Waste Pickers
Suggested Interventions
o Carry out field level assessment and identify waste pickers/ self-help groups across the city
o Conduct enrolment drives to integrate informal waste pickers in the SWM system
o Make a cooperative/organization of identified informal workers to be integrated to ensure accountability (Incase
D2D Collection/ Transportation outsourced to third party, encourage them to formally integrate rag pickers in
their payroll)
o Record ward-wise list of waste pickers with ID numbers issued to them
o Conduct trainings for these stakeholders to ensure proper integration into city’s SWM system

As per SWM Rules, 2016

• Establish a system to recognise organisations of waste pickers or informal waste collectors and promote &
establish a system for integration of these authorised waste-pickers & waste collectors to facilitate their
participation in SWM including door to door collection of waste;
• Facilitate formation of Self Help Groups, provide identity cards and thereafter encourage integration in
SWM
Door to Door Collection - Best Practices
Pune– Integration of Informal Waste Pickers in D2D collection

Population: ~31 Lakh (Census 2011)

Waste generation: 1550 MTPD
• PMC collaborated with a co-operative society SWaCH to carry
out waste collection, segregation and composting activities
• Integrated rag pickers in D2D collection system to ensure better
quality of waste and healthier environment of retrieving recyclables
• PMC provided them with I-Cards
• PMC has notified charging of user fees for providing D2D collection
services in their by-laws (differential user charges)
• Member performing these services gets to keep the user fees
Benefits
• Savings of about INR 60 Cr. on manpower, transportation & processing
• Formal integration of rag pickers with average earning of INR 12-15,000 per month
• SWaCH along with PMC covers 60% household/ other establishments
• In 2016, SWaCH managed to formally integrate 40% additional rag-pickers and handled a total of 2.57 Lakh
Tonnes of waste
 Benefits extended to all Sanitary workers including Informal Waste Pickers i.e. workforce engaged
under/through Jaagirdari system, SHG, NGO, private agency, informal waste pickers etc.
1. Provision of personal protection equipment (PPE) - including uniform, fluorescent jacket, hand gloves, raincoats, appropriate foot Marks
1.5 wear and masks, to all workers handling solid/ liquid waste 30
2. All Workers have been facilitated to link with at least two eligible government schemes i.e, National Safai Karamchari Finance &
Development Corporation (NSKFDC), Ayushman Bharat/Pradhan Mantri Awas Yojna/Accidental Insurance/Life
Insurance/Ujjawala/Saubhagya/integration of NULM etc. or any other state schemes.
3. Monthly recognition of best performing workers (name of workers and reason for recognition to be shared)
4. Training imparted to workers on components under Swachh Bharat Missions through SBM E-Learning Portal or through NSKFDC
SWM Rules 2016 mandates provision of Personal Protective Equipment(PPE) to all workers involved in handling
WHY solid/liquid waste (engaged under Jaagirdari, SHG, NGO, private Agency, regular/casual workers etc.).
Scheme of Marking– 100% compliance Marks
Details required for supporting progress claimed against each parameter
SBM(U) on-line monthly MIS: Data/progress updated till 5th day of the following
month. 1. PPE to all workers 7
• Total number of sanitary workers in place along with other informal workers
• Total number of Workers provided with PPE 2. Linkages established with at least two 7
• No. of workers who have been integrated with at least two social welfare schemes. eligible Government Schemes
• Mention name of social welfare schemes
• No. of sanitation workers given recognition on monthly basis 3. Monthly recognition of best performing 8
• No. of sanitation workers given training under SBM workers
• No. of sanitation workers deployed for door-to-door/gates collection in each ward
4. Training imparted to more than 90% 8
workers
Note: Only total count is required for the above parameter
 Public Cleaning: 100% Wards are Clean in the Urban Local Body (ULB)
Marks
1.6 Twice a day sweeping (including night sweeping) in all commercial areas, once a day sweeping in all residential areas,
transformation of Garbage Vulnerable Points(GVP), Up keep of slums and old city areas e.g. no water logging, roads/by- 50
lanes are well maintained with no littering/dumping of waste etc.

This parameter is to examine whether all the commercial areas in the city are swept at least twice a day including
WHY festivals and Sundays (with mandatory night sweeping , elimination of GVPs ). Slums and old city areas should have
painted walls, plantations, free from water logging, etc.
Scheme of Marking Marks
Details required for supporting progress claimed
SBM(U) on-line monthly MIS: Data/progress updated till 5th day of the 1. Twice a day sweeping in all 10
following month commercial areas
• No. of commercial areas and residential areas 2. Once a day sweeping in all 10
• No. of commercial with twice a day sweeping and residential areas with residential areas
at least once a day sweeping 3. Transformation of all GVPs 10
• No. of GVPs identified Vs transformed
4. All wards are bin free 10
• No. of ‘bin free’ wards
• Measures taken to make the ward bin free. (temporary bins for 5. Up-keeping of slums and old city 10
maximum 2 hours can be allowed to collect horticulture waste). Litter
bins upto 100 litres are exempted. 6. Adherence for all above five 50
• No. of slum/old city areas free from water logging, liter free and no waste
dumping in sight. Proportionate marks, with reference to
percentage of coverage, shall be allotted. 100%
Note: Only total count is required for the above parameter marks for 100% coverage.
 Whether Storm Water Drains and Water Bodies in all wards clean? Marks
1.7 Storm water drains/water bodies are well maintained - no overflow and no solid
40
waste/faecal sludge floating
Storm water drains are designed to drain excess rain and ground water from impervious surfaces such as paved streets,
car parks, parking lots, footpaths, sidewalks, and roofs. Storm-water drains vary in design from small residential dry wells
WHY to large municipal systems. ULBs are expected to make sure that storm water drains are not choked with solid waste for
free flow of the water. Similarly, water bodies are an integral part of eco-system – need to be protected from waste with
scheduled cleaning and maintenance work.

Details required for supporting progress claimed Scheme of Marking Marks

SBM(U) on-line monthly MIS: Data/progress updated till 5th day of the following
month Yes, in >95% wards 40
• No. of water bodies in the city, with ward numbers
• No. of storm water drains/nallas in the city, with ward numbers Yes, in 75-95% wards 30
• No. of locations where screens installed to filter solid waste from storm water
drains
• No. of outlets from where storm water drains are discharging water Yes, in 50-74% wards 20
directly into the river/water bodies
Yes, but in only <50 % wards 10
Note: Only total count is required for the above parameter
 Plastic Waste Management Rules: Whether City has banned single use plastic Marks
1.8 including plastic with <50 micron during all festivals/social gatherings/events?
30
Single-use plastics, or disposable plastics, are used only once before they are thrown away or recycled. These items
include plastic bags, straws, coffee stirrers, soda and water bottles and most food packaging.
WHY This indicator would assess the extent of enforcement for discouraging one time use ‘Plastic’ in the city.
Considering the environmental degradation caused by one-time use plastics, cities should work towards discouraging
its citizens from using single-use plastics in events/functions conducted throughout the year.
Details required for supporting progress claimed Scheme of Marking Marks
SBM(U) on-line monthly MIS: Data/progress updated till 5th day of the following
month
Yes, ban notified, enforced and 30
• Whether city has banned single use plastic including plastic with <50 micron fine collected
during all festivals/social gatherings/events
• Date of notification of ban under Plastic Waste Management Rules 2016 by the
city. Only ban notified 15
• Total number of challan issued
• Amount of fine collected for non-compliance
• Quantity of banned plastic items confiscated No action taken 0

Note: Only total count is required for the

above parameter
 3R Principles: Whether measures taken to reduce generation of Marks
1.9 Dry/Wet Waste? If yes, share details 50
This indicator would assess the ULB’s efforts to reduce waste generated by
WHY household/commercial/industrial establishments in the city and should adopt the 3R principles. The
focus should be on reducing* the amount of waste which is finally transported to the
processing/disposal site or processed through on-site composting.
Scheme of Marking Marks
Details required for supporting progress claimed
SBM(U) on-line monthly MIS: Data/progress updated till 5th day of the following month
• Whether measures are taken to reduce generation of dry/wet waste Yes, 5 initiatives taken to reduce waste 50
• Quantity (%)of reduction in Waste Collected
• Amount of DRY waste recycled Yes, 4 initiatives taken to reduce waste 40
• List of initiatives undertaken to ensure reduction of waste
Yes, 3 initiatives taken to reduce waste 30
*Examples (indicative):
a. Reduction of disposable material during public/social events, Yes, 2 initiatives taken to reduce waste 20
b. Crockery bank – utensils to be given on returnable basis (with minimum charge) for social/public
events, Cloth Bag Bank, Food banks,
c. Artefacts made out of waste material, second hand sale of old books/hardware/other material and Yes, 1 initiatives taken to reduce waste 10
Waste Exchange Program, ‘Neki Ki Diwaar’ to leave goods/articles for needy ones
d. Promotion of Repair shops to discourage people to throw old/unusable articles
No initiative taken to reduce waste 0
e. leftover (but not stale/expired) eatables from hotels/restaurants/Office or School Mess to needy
ones/Gaushalas,
f. Use of re-usable cutlery in hotels/restaurants/public or social events
g. Toiletry kept in the hotel should be fixed/dispensed or available with minimum charge Note: Only total count is required for the above parameter
 3R – Suggested Interventions

Making ‘Mission Zero Waste’ A Reality Through the Reduce, Reuse and Recycle Principle

We need to change our perspective of how waste is viewed.

Waste can also be an asset.

REDUCE REUSE RECYCLE
Everything we discard has value…

Compost

Biodegradable waste
can be converted into
assets…

Biogas

Agarbhatti
 Even dry waste fractions can be converted into valuable
products…

C&D Waste/ Fly Ash from

Industries Building Material, pavers and blocks
Animal Dung & Cloth Rags Paper Products

Reclaimed Wood Furniture

PET Bottles & Other Plastic Waste Apparel & Accessories

Furniture &
Fashion Accessories Home Decor
Used Tyre Glass Bottles
IT IS TIME FOR US TO COMMIT TO…

ZERO WASTE
Waste management and planning
approaches which emphasize waste
prevention as opposed to end-of-
pipe waste management.

ZERO BURNING
Solutions that aim to completely
eliminate burning of waste

ZERO LANDFILL
Solutions that prevent diversion of
waste to landfills

ZERO POLLUTION
Innovations that avoid pollution of
our land, air and water bodies
from all type of waste
How?

REDUCE
Reduced quantities of waste would decrease burden on collection services as well
as treatment and final disposal facilities

REUSE
Reuse of waste will reduce the amount of waste reaching landfills

RECYCLE
Recycling of waste into value added products will encourage sustainable
consumption while offering employment and entreprenurship opportunities
Waste Reduction-Suggested Interventions

1. Reduce
• Reduce/ Ban usage of plastics and disposals in the city
• Motivate shopkeepers/vendors to tie-up with eco-friendly bag vendors and introduce an
incentive for adoption of this approach
• Introduce Extended Producer Responsibility in accordance with SWM Rules 2016

2. Reuse
• Achieve 100% source segregation
• Establish Material Recovery Facilities across the city
• Establish a deposit refund system

3. Recycle
• Carry out awareness campaigns regarding 3R
• Establish recycle marts in collaboration with organisations/individuals working in the recycling
space
 Source Segregation is key to 3R…

IEC Campaigns to encourage Segregation at source

Multimedia campaign, featuring Shilpa Shetty, to address
the issue of littering and encouraging segregation of
waste into wet and dry (in green and blue bins)

IEC Campaign to promote Composting

‘Compost Banao Compost Apnao’
Multimedia campaign, featuring Amitabh Bachchan, to
encourage various stakeholders (individuals, households,
banquet hall owners, families, farmers, etc.) to make
compost from their generated wet waste
 Focus on Segregation in the Swachh Survekshan
IEC Campaigns
Encouraging cities to get a better score in the survey
Celebrity Messaging for TV Commercials
Multimedia campaign, featuring various celebrities including Shahrukh
Khan, Sachin Tendulkar, Ayushman Khurana, Anil Kapoor, Deepa Malik
Focus areas
▪ Do not litter
▪ Segregate your waste (for individuals)
▪ Segregate and manage your waste (for RWAs and commercial
establishments
▪ Use Swachhata app to support your ULB in improving cleanliness in your
city

TV Commercials

Source Segregation
Best Practices

Initiatives by States, Cities, Industry and Individuals to

promote 3R
 The problem of Plastic Waste and State initiatives to tackle the
menace

State Initiatives to tackle the problem

• Maharashtra Plastic and Thermocol

Products Notification, 2018 bans the
manufacture, usage, sale, storage and
transport of products made from
plastic and thermocol across the state.

• The states of Sikkim and Himachal

Pradesh have also implemented similar
bans

Government of India is hosting the World Environment Day at a global level in New Delhi in collaboration with UN
environment. The theme for this year is “Plastic Pollution”.
Ways by which plastic can be reduced
Solid Waste Management
Encourage citizens to reduce, reuse and recycle plastic
products as a part of a daily routine

Ban single use plastic including water bottle, take-away coffee cup, lunch
wrapped in disposable plastic packaging, plastic bags, disposable food service
cups, plates and containers made of polystyrene foam; plastic straws, etc.

Encourage use of biodegradable and other types of

compostable utensils and bags that are both durable and
inexpensive and reusable. Open the market for manufacturers in this space

Implement innovative bans and recycling fees to encourage

citizens to reduce the use of plastic and incentivize them to recycle plastic
States leading the way in 3R…

Leading the way in Decentralized Waste Management

Kerala Most Cities in Kerala have installed pipe compost and bio gas plants at the
household level

Shining example of a state that is slowly becoming Zero Landfill

165 out of 168 ULBs have become ‘0’ landfill because of the Zero Waste Chhattisgarh
Model being replicated in cities of Chhattisgarh

Best Practice for Segregation of Waste

Goa Segregation of Waste into Minimum 5 fractions enables their conversion
into useful assets
Cities leading the way in 3R…

Among the top five cities in the world recognized by the United
Alappuzha Nations Environment Programme (UNEP) as success stories in fighting the
problem of solid waste.

The Zero Waste Model of Chhattisgarh’s cleanest city, Ambikapur,

Ambikapur has resulted in the city having no open dumping yards, segregating over
90 % of its waste and generating ₹13 lakhs every month through its
recycling efforts.

Panaji a bin less and landfill less city where residents segregate waste
at source (into Min. 5 fractions). The city claims 100% door to door
Panaji collection. Most residential societies have composting units and kitchen
gardens in place for utilizing the compost produced
3R in the News…
Industry Initiatives to promote 3R

Eco-friendly cutlery and food Eco friendly sanitary napkins

packaging material

PET bottle recycling Low cost decentralized

systems solution for processing of
waste

Fly ash bricks made from

industrial waste

Biodegradable shopping bags Sustainable Furniture made from TetraPak

Economic & Environmental Impact of 3R

Swachh Bharat Mission Convergence Impact

National Urban Health Mission • Reduction in carbon footprint due reduced

emissions from burning of waste, reduced use of
Spreading the message of 3R in the
non-biodegradables, etc.
context of sanitation through ASHA ENVIRONMENT
workers • Improved health and well-being and quality of
life of citizens

National Urban Livelihoods Mission

• Livelihood generation and self employment
Involvement of Self Help groups in opportunities (esp. for women) through Waste
waste Management –collection, Management
transportation and processing of ECONOMIC
waste • Encouraging waste entrepreneurship- Buy
back/market for products of processing due to
existing Waste to Wealth policies
 Innovation
CB 4%
Total Number of 3%
IEC
Questions: 13 8% Collection &
Transportation
25%

Solid Waste Management

Sustainable Sanitation
25%
Processing & Disposal
35%

700 Marks / 2,000 Marks

 Whether capacity of wet waste processing facility/facilities in the city is Marks
2.1 matching with the total wet waste generated by the city? 50
The indicator would assess whether a city has adequate facility/infrastructure to process the wet
WHY waste generated

Details required for supporting progress claimed Scheme of Marking Marks

On-line MIS: Data/progress updated by 5th day of the following month

Between 91- 100% 50
• Total Wet Waste generated daily on actual basis (225 gram per capita wet waste to
be taken from the wards not covered under door to door collection)
• Total Wet waste collected daily on actual basis Between 81- 90% 40
• Total (dry and wet) waste generated and total waste collected
• Capacity of total wet waste functional processing facilities (TPD)
• Capacity of total wet waste functional processing facilities (TPD) under construction Between 71 - 80% 30
• Total number of Centralized and decentralized waste processing units in the city
along with input capacity Between 61 -70% 20
• Total waste generated by city minus Waste processed by RWAs or through Home
compost/bio-gas should be equal to the total waste collected by the city.
• Of the total waste generated, quantity of wet waste sent to the landfill Between 51 - 60% 10

Note: Only total count is required for the above parameter < 50% 0
 Percentage of wet waste generated actually processed, either by Marks
2.2 decentralized or centralized facilities. 150
This indicator assesses the extent of decentralized and centralized management of wet waste
WHY generated. The amount of wet waste being sent to the landfill should be minimized.

Details required for supporting progress claimed Scheme of Marking Marks

On-line MIS: Data/progress updated by 5th day of the following month
>95% of the waste 150
• Total wet waste processed through functional processing facility
• Amount of wet waste that goes for processing via composting, biogas, or
any other mechanism 80 – 95% 125
• Type of products produced from processing of waste

Note: Wet waste from Fruit and Vegetable market sent to Cow Shelters can be 60 – 79% 100
considered but will not be taken under total wet waste collected/processed
40 – 59% 75

<40% 0
Note: Only total count is required for the above parameter
Decentralized Composting
Best Practices from Vellore
 Snapshot – Vellore City Corporation
1. Population of Vellore as per census 2011 : 5,04,079
2. Present population : 5,68,549
3. No of Wards : 60
4. Area under Vellore Corporation limits : 88 sqkm
5. Total no of households : 1,24,380
6. Total Waste generation : 230 TPD
7. Quantity of wet waste : Processing in MCC 103 TPD, 3 TPD Bio-methanation,
2 TPD composting in Parks, 30 TPD by BWG = 138 TPD
8. Quantity of dry waste : 30 TPD (revenue earned Rs 60,000 per day
9. Quantity of RDF waste : 32 TPD ( Non-recyclable but combustible)
10.Quantity of Inert : 30 TPD
Decentralised Composting Vellore (Process flow chart)
Decentralised Composting Vellore
Decentralised Composting Vellore
Decentralised Composting Vellore
Decentralised Composting using HDPE bags
Kangeyam Municipality & V K Puram Municipality
Kangeyam Municipality & V K Puram Municipality
Kangeyam Municipality & V K Puram Municipality
Kangeyam Municipality & V K Puram Municipality

1. HDPE bag thickness is stated to be

340 grams per square meter

2. The size is 12 feet long by 4 feet wide

and 2 feet deep

3. Durability is stated to be about 5 years

4. Cost per bag is stated to be Rs 1750

inclusive of GST
 Percentage of generated dry waste (excluding plastic and domestic hazardous waste)
Marks
2.3 collected that is actually processed/Re-used/recycled, either by decentralized or
60
centralized facilities
This indicator assesses the extent of decentralized and centralized management of
WHY dry waste generated. Is the dry waste of the city being recycled or reused?
Details required for supporting progress claimed Scheme of Marking Marks
On-line MIS: Data/progress updated by 5th day of the following month
• Total dry Waste generated daily using per capita criteria (excluding plastic) OR
actual generation value >95% of the waste 60
• Total number of Centralized and decentralized dry waste processing units in the
city along with input capacity
• Total dry waste (excluding plastic) collected on actual basis 80 – 95% 50
• Total number of decentralized dry waste processing units in the city – Waste
processing capacity and Waste processed per day (including RWAs and Bulk
Generators) 60 – 79% 40
• Total dry waste (excluding plastic) processed per day – Log Book to be referred
• Waste processing capacity to be taken for only functional processing units
• How much recyclable fraction is collected and sold 40 – 59% 30
• how is the collector incentivized
• How much non-recyclable stocked
<40% 10
Note: Only total count is required for the above parameter. All figures in TPD.
 Percentage of total plastic waste collected is treated/Re-used/recycled, Marks
2.4 either by decentralized or centralized processing 40

This indicator assesses the extent of decentralized and centralized management of

WHY dry waste generated. Is the dry waste of the city being recycled or reused?
Details required for supporting progress claimed Scheme of Marking Marks
On-line MIS: Data/progress updated by 5th day of the following month
>95% of the waste 40
• Total Plastic Waste generated per day
• Total Plastic Waste collected daily (quantity to be referred from log
book(s) maintained at Material Recovery Facilities) 80 – 95% 30
• Total plastic waste processed per day – Log Book to be referred

Note: 60 – 79% 20
- Waste processing capacity to be taken for only functional processing units
- Total number of plastic waste processing units in the city – Waste
processing capacity and Waste processed per day (including RWAs and 40 – 59% 10
Bulk Generators in <1 Lakh population cities)
<40% 5
Note: Only total count is required for the above parameter
 Initiatives to be taken for
Plastic Waste Management
 Plastic Production & Consumption in India

Figure: Consumption of Plastic has increased in Figure: Top 5 Plastic Waste producing States of
the country India

India generates 26,000 TPD of plastic waste amounting to 9.4 million TPA. It is estimated that approximately 70% of plastic
packaging products are converted into plastic waste in a short span. Even though 60% of the plastic produced in India is recycled,
it still leaves 9400 TPD of plastic waste unattended causing land, air and water pollution.
 MoHUA Initiatives till date

Protocol mandates ban on the use, sale

and storage of non-biodegradable
Survey assesses, ban on single use plastics, and extent of reuse /
plastic bags/ single-use plastic
recycle of plastic waste
products/Styrofoam/Thermocol

Partnering with MoHUA on pilot basis in selected wards of 50 Plastic Waste Management
cities to address full value chain of plastic waste management Advisory launched
(segregated collection to disposal)
 Strategy for plastic waste management

WTE plants to be made mandatory for Dry waste baling facilities and RDF plant Encouraging maximum RDF use by
million plus cities, which would also serve where WTE not feasible cement plants
neighboring towns (only RDF to be
incinerated)

Setting up MRF facilities in each city

Encouraging use of plastic waste for
Strengthening recycle chain, and linking to road and pavement construction
plastic waste recovery
Applications of Recycled Plastic

In road As paver blocks

construction
Our Approach towards Plastic Waste Management

Figure: Management of Plastic Waste

IEC initiatives in Plastic Waste Management
 Percentage of total domestic hazardous waste collected is treated, either Marks
2.5 by decentralized or centralized processing 30
This indicator assesses the extent of decentralized and centralized management of
WHY hazardous waste generated in the city.
Details required for supporting progress claimed Scheme of Marking Marks
On-line MIS: Data/progress updated by 5th day of the following month
>95% of the waste 30
• Total Hazardous Waste (including sanitary waste) collected daily
• Total hazardous waste processed per day – Log Book to be referred
• Mechanism for domestic hazardous waste processing 80 – 95% 25
• Total number of processing units in the city – Hazardous Waste
processing capacity and Hazardous Waste processed per day (including
RWAs and Bulk Generators in <1 Lakh population cities) 60 – 79% 20

40 – 59% 15

<40% 10
Note: Only total count is required for the above parameter
 Any mechanism in place to manage Construction & Demolition (C&D) waste as per C&D Waste Marks
2.6 Management Rule, 2016? Whether plans in place to initiate processing of C&D Waste? 50
This indicator assesses the extent of decentralized and centralized management of C&D waste generated. The indicator would
also assess the extent of utilization of C&D waste in the city.
WHY How is city tracking random dumping? Whether C&D Waste Helpline in place? Availability of dedicated Vehicles? How is C&D
waste being managed? Any penalty system for throwing C&D waste in open areas?

Details required for supporting progress claimed Scheme of Marking Marks

On-line MIS: Data/progress updated by 5th day of the following month

C&D Waste Helpline in place 10
• C&D waste collected daily – ULB to share the data.
• Date of Public notification for C&D waste services Dedicated vehicles in place 10
• No. of vehicles for managing C&D waste
• Helpline/Call center number or App details to collect C&D waste
• Date of notification for penalty system in place for open dumping User charges for services and fine being 10
• Amount of user charges collected collected for open dumping
• Amount of fine collected for open dumping
• No of collection centers for C&D waste. Dedicated area(s) earmarked to Keep C&D 10
• Quantity of C&D waste reused in Government/Municipal/ Municipality waste in the city
approved construction activities in non-structural applications.
• List of C&D processing facilities, if any, or any plan in place Land identified and Plan in place for 10
processing C&D waste

Yes for all above 50

Note: Only total count is required for the above parameter
 Remediation of existing dumpsites undertaken and the stage of the same Marks
2.7 or no legacy waste (dumpsite) 60
This parameter assesses whether remediation is being practiced or whether the city
WHY is dumping waste in an unplanned manner as per the SMW 2016 rules.
Scheme of Marking Marks
Details required for supporting progress claimed
>95% of the waste remediated or 60
On-line MIS: Data/progress updated by 5th day of the following
no dumpsite/legacy waste
month
80 – 95% waste remediated 50
• No. of dumpsites identified for remediation
• No. of dumpsites remediated 60 – 79% waste remediated 40
• Quantity of waste dumped at dumpsite
40 – 59% waste remediated 30
• Percentage of legacy waste remediated
<40% or work started 20
Agreement signed 10
Tender called/published 5
Note: Only total count is required for the above parameter
No process started 0
 Is the landfill in the city a sanitary landfill? Marks
2.8 Or landfill not required/ Zero landfill city 50
This parameter assesses whether the landfill site of the ULB is scientific/ planned in
WHY nature or in accordance with SWM 2016 rules
Details required for supporting progress claimed Scheme of Marking Marks
On-line MIS: Data/progress updated by 5th day of the following month Sanitary landfill available and 50
• Quantity of rejects/inerts/processed rejects etc. being used / Landfill not
• Is current operational landfill sanitary, (Y/N) required
• No. of sanitary Landfills available in the city Sanitary landfill under 40
• Sanitary landfill capacity available ( in no. of years)
construction
• Quantity of waste being dumped in the landfill site
• If sanitary landfill not available, has any work started? Agreement for construction 15
• Whether the agreements signed done but work not commenced
• Whether the land is identified for sanitary landfill
• Number of Landfills under construction Tenders called for construction 5
• No of Landfills under Tender Process (Tenders called for construction of sanitary of sanitary landfill site
landfill site)
• No. of landfills where no work started
No process started 0
• For cluster based approach or shared landfill, ULBs need to enter the name of ULB
wherein the waste is being disposed off.
Note: 100% segregation of dry waste and processing/sale of same, along with 100% composting of wet waste will be
Note: Only count is required for the above
referred as poof of zero landfill model parameter
 Percentage of Bulk Waste Generators (BWG), including those generating more than 100 Kgs (or less as notified
Marks
2.9 by the State/city) of waste per day, practicing on site processing of their wet waste or outsourced to private
agency - processing not outsourced to ULB. However, cities with <1 Lakh population can outsource to ULB on a 50
commercial rate.
This parameter assesses whether the bulk waste generators in a city (including RWAs) are practicing on site composting their
premises or not. All such establishments generating more than 100 Kgs( or as notified by the State/city) of waste per day are
WHY being considered as bulk waste generator. Outsourcing of waste processing through ULB will not be considered for marking
against this indicator.
Details required for supporting progress claimed Scheme of Marking Marks

On-line MIS: Data/progress updated by 5th day of the following month >95% BWG practicing on-site 50
• No. of establishments and RWAs generating more than 100 Kgs (or less as notified by the processing
State/city) of waste per day.
• Date of notice/letter issued by ULBs to all the above listed establishments for practicing on- 80-95 % 40
site processing of waste.
60-79% 30
• Number of BWGs identified
• Number of BWGs doing on site processing or outsourced to private operators 40-59% 20
• No. of BWGs challaned for non – compliance
Less than 40% 10
• Amount of Penalties collected from challans

Note:
1. ULBs in <1 lakh population cities are allowed to process the waste of Bulk Waste Generators
Note: Only total count is required for the above
provided all Bulk Waste Generators are identified and commercial rates are charged
parameter
2. If city's population is >1 Lakh, ask BWGs for on-site processing or outsource processing to
private operators
 Whether City has empanelled service provider(s) managing collection and processing of dry/wet
waste to cater to Bulk Waste Generators (BWGs) or households not being covered under Door-to-Door Marks
2.10 Collection (details should be available on public domain). In cities with less <10 Lakh population, ULB 30
can provide similar arrangement (including through NGO/SHG)
This indicator would check the coverage of waste collection and processing of waste from establishment which otherwise could
WHY not be catered through ULB’s existing collection mechanism. This arrangement will be like ‘On Call’ service for Gate to Gate
collection along with any social/public event. ULB should empanel private service providers as a back-up of already established
collection & processing mechanism. Such agencies will act as a back-up arrangement for the main Collection and
transportation services provided by the ULB .

Details required for supporting progress claimed Scheme of Marking Marks

• On-line MIS: Data/progress updated by 5th day of the following month

• No. of empaneled service provider(s) for collection and processing of Yes 30
BWG (list to be provided)

Note: No 0
• The details of collection facility for above mentioned establishments
should be available in public domain to ensure citizens are aware about
the services provided by the ULB and do not dispose garbage randomly on
Note: Only total count is required for the
streets.
above parameter
• It will be an additional layer (back-up) of service line (besides regular
services) available for citizens who generally/at times missing the
collection schedule or need services during social functions/public events.
 Percentage of households processing their wet waste at Home/ Community Level Marks
2.11 (Households under RWAs will qualify under the BWG definition) 50
This indicator assesses the extent of home composting being practiced to manage wet waste generated in the
WHY city. IEC campaign supported by proper handholding will help citizens to opt for home composting, thus taking
ownership of their wet waste
Details required for supporting progress claimed Scheme of Marking Marks

On-line MIS: Data/progress updated by 5th day of the following month >5% of the households 50
• Total number of households in ULB jurisdiction 3-4% 40
• Total number of household processing wet waste in their premises itself
(except households falling under RWA and are qualified as Bulk Waste 2-3% 30
Generators)
• Quantity of wet waste processed 1-2% 20
Note: Only total count is required for the above parameter <1% 0

Best Practice: ULBs to provide handholding (only technical) support to

promote Home Composting.
 Percentage of Swachhata App/Local App complaints covers issues Marks
2.12 related with littering/garbage dumping/overflowing litter bins 40
This indicator would assess the extent of complaints pertaining to SWM received on Swachhata
WHY App/Local App. The ULBs efforts towards maintaining cleanliness till date should be sustained.

Details required for supporting progress claimed Scheme of Marking Marks

On-line MIS: Data/progress updated by 5th day of the following

month <40% complaints 40

• Complaints received on monthly basis shall be considered for Between 40-45% complaints 30
scoring under this indicator.
• The data shall be sourced directly from Swachh.City or equivalent Between 46-50% complaints 20
complaint management system adopted by the city
Between 51-55% complaints 10

> 55% complaints 0

Note: Only total count is required for the above parameter

 What percentage of the operational cost of Sanitation and Solid Waste Management is covered by
Property Tax, ( SWM/sanitation sub head) ,User Charges( for SWM/ sanitation related services , Sale
of city compost and Advertisement rights on CT/PT and Litter Bins? Salary expenses to Daily wagers, Marks
2.13 contractual or outsourced staff through service providers( against vacant posts) will be added along 40
with cost

WHY To assess extent of cost recovery in solid waste management services

Details required for supporting progress claimed Scheme of Marking Marks
• Total value of property tax collected with specific sub-head for SWM/
Sanitation charges
• Total value of user charges collected from households/commercial units 100% of the cost 40
for providing solid waste management services
• Total operational cost of SWM+Sanitation activities in the ULB e.g. 80 – 95% of the cost 30
collection costs, salaries, equipment and capital costs, transportation costs,
processing costs
• Total revenue from sale of city compost and other sources of revenue 60 – 79% of the cost 20
from processing of waste to be provided

Note: City should either maintain a detailed statement or Chartered 40 – 59% of the cost 10
Accountant’s certificate to support their claim.
<40% 0
Note: Only total count (Rs.in Lakh) is required for the above parameter
 SUSTAINABLE

Total Number of Questions: 11 Innovation

CB 4%
3%
IEC
8% Collection &
Transportation
25%

Solid Waste Management

Sustainable Sanitation
25%
Processing & Disposal
35%
500 Marks / 2,000 Marks
 ULB / Development Authority / Cantonment Board has prepared FSSM Action Plan or has notified
San-Benchmarks (prescribed in FSSM Policy http://amrut.gov.in/writereaddata/FSSM_Policy_Report_23Feb.pdf )
Marks
3.1 at the least adhering to all conditions defined for SBM ODF++, in municipal bye-laws (or equivalent) and 40
published the same in at least two dailies with wide reach OR its not required if the city is 100% covered through
sewerage system.
This indicator would assess the extent of planning done by ULBs for Faecal Sludge and Septage Management and
WHY ODF++ certification. The ULB should disseminate the same with citizens
Details required for supporting progress claimed Scheme of Marking Marks

On-line MIS: Data/progress updated by 5th day of the following month

Yes, FSSM Action Plan/San- 40
Benchmarks prepared
• Whether FSSM Action Plan or San-Benchmarks (prescribed in FSSM
Policy) notified and published in public domain(Y/N)
• Date of official notification of FSSM action plan or San-Benchmarks No 0
developed by the ULB/DA/CB.

Note:
1. SOP released by CPHEEO on Sewer and Septic Tank Cleaning to be
followed to ensure safety of workers
2. In case a city has a sewage treatment plant (STP), there is no need to
build a separate FSTP.

Note: Only total count is required for the above parameter

 What percentage of Households, Commercial Institutions, Establishments and Marks
3.2 Public area CTs/PTs are connected to a closed system such as sewerage, septic tank 80
+ soak pit, twin-pit system etc. (no open system/connection/flow/discharge)

WHY This indicator will ascertain whether the city has adequate coverage of sewerage network or septic
tanks
Scheme of Marking Marks
Details required for supporting progress claimed
On-line MIS: Data/progress updated by 5th day of the following month >95 % households/commercial establishment 80
• Total no. of households, commercial establishments and CT/PTs in /CT&PT are connected to sewerage system or
ULB jurisdiction have septic tanks + Soak Pit+without Soak Pit
• No. of households/commercial establishment/CT&PT are connected 80-94% households/commercial establishment 60
/ CT & PT/Septic tank/Soak Pit/without Soak Pit
to sewerage network
• No. of households/commercial establishment/CT&PT are connected 55-79% households/commercial establishment 40
/ CT & PT have Septic tank+Soak Pit+without
to septic tanks with soak pit/without soak pit/twin pit/single pit Soak Pit
40 – 54% households/commercial 20
establishment / CT & PT have Septic tank/Soak
Pit+without Soak Pit
< 40% households/commercial establishment / 0
Note: Only total count is required for the above parameter CT & PT have Septic tank/Soak Pit+without
Soak Pit

OR no data available
 What percentage of faecal sludge collected from Households/Commercial Marks
3.3 Establishments/ CTs/PTs is treated at FSTP/STP - Scientific processing of faecal sludge 100

WHY This indicator will ascertain whether majority of the faecal sludge in the city is being processed
scientifically and not being discharged in the open

Details required for supporting progress claimed Scheme of Marking Marks

On-line MIS: Data/progress updated by 5th day of the following >95% Faecal sludge treated 100
month
• Quantity of faecal sludge generated in the city (MLD) 80-94% Faecal sludge treated 80
• Quantity of faecal sludge collected per day (in MLD)
• Quantity of Sewage (STP) treated per day (in MLD)
55-79% Faecal sludge treated 60
• Quantity of Faecal sludge treated per day (in MLD)
• No. of working/functional STPs/FSTPs in the city
• No. of under construction STPs/FSTPs in the city 40 – 54% Faecal sludge treated 40
• How sludge left untreated is used (dropdown options provided in the MIS)
< 40% Faecal sludge treated 0
OR no data available
Note: Faecal sludge generated will be calculated on the basis of 230 L per
capita/annum
Note: Only count is required for the above parameter
 Whether capacity of FSTP /STP in the city is matching with the total Marks
3.4 faecal sludge collected/generated in the city? 50

WHY This indicator would assess whether the infrastructure to treat entire faecal sludge generated in
the city is available or not
Details required for supporting progress claimed Scheme of Marking Marks

On-line MIS: Data/progress updated by 5th day of the

following month >95% capacity matching with total 50
• Treatment capacity of STP(MLD) and faecal sludge generated
• Treatment capacity of FSTPs (MLD)
Between 75% -95% 40
Note: Faecal sludge generated will be calculated on the basis of 230 L
per capita/annum
Between 50% - 74% 30

Less 50% 10
Note: Only count is required for the above parameter
 Are de-sludging operators( de-sludging staff) trained on safety related issues, Marks
3.5 registered with the ULB and being monitored by the ULB (including Self Help 40
Groups registered under de-sludging activity)
This indicator assess whether the de-sludging activities are being monitored by the ULB or not.
WHY Uncontrolled dumping of faecal matter within the city /outside city should be prohibited. This indicator
will not be applicable on Cities with 100% sewerage coverage – maximum Marks will be given

Details required for supporting progress claimed Scheme of Marking Marks

Yes, either ULB is directly providing de-sludging 40
services or >95% private operators are trained
On-line MIS: Data/progress updated by 5th day of the following month
and registered
• Total number of de-sludging operators in the city
Yes, either ULB is directly providing de-sludging 30
• Number of de-sludging operators registered with the ULB.
services or between 80-94% private operators
• No. of desludging operators not registered with ULB are trained and registered
• No. of registered desludging operators trained and certified on safety
Yes, either ULB is directly providing de-sludging 20
related issues services or between 75-94% private operators
• Date of notification of user charges for de-sludging are trained and registered
• Amount of De-sludging charges collected Yes, either ULB is directly providing de-sludging 10
services or between 50-74% private operators
are trained and registered
Neither services provided by ULB or <50% 0
private operator trained and registered with
Note: Only total count is required for the above parameter ULB
 The city has issued and notified fines against persons / de-sludging Marks
3.6 operators dumping untreated faecal sludge in drains and / or open areas 50

WHY This indicators assess the regulatory control of the ULB to curb dumping of untreated faecal
sludge in drains or open areas
Details required for supporting progress claimed Scheme of Marking Marks

On-line MIS: Data/progress updated by 5th day of the following

Yes, ban on open dumping of faecal 50
month sludge notified and fine collected
• Ban on open dumping of Faecal Sludge notified and fine
collected?
Only ban on open dumping of faecal 40
• Date of Notification mentioning fines for dumping of untreated
sludge notified
faecal sludge in areas apart from designated decanting
points/areas. Not notified 0
• No. of fines imposed on registered/unregistered desludging
operators.
• Amount of fine collected for open dumping since January 2019

Note: Only total count is required for the above parameter

 Whether plans are in place to reuse/recycle the waste water Marks
3.7 to reduce the burden on fresh water? 40
Acknowledging the shortage of fresh water and efforts to conserve fresh water, ULBs need to consider reuse and
WHY recycling of waste water. Waste water can be re-used for irrigation, horticulture etc.

Details required for supporting progress claimed Scheme of Marking Marks

Yes, Plan in place and >30% waste 40

On-line MIS: Data/progress updated by 5th day of the following month
water is reused/recycled
• Has Action plan been developed to treat waste water(Y/N).
• Has Action plan been developed to reuse waste water (Y/N)
• Capacity of waste water treatment plants(MLD) …between 20% - 29% waste water is 30
• Quantity of waste water being treated (MLD) reused/recycled
• Quantity of waste water reused (MLD) after treatment
..between 10% - 19% waste water is 20
reused/recycled
Note: Re-use of wastewater shall be for non-potable applicable with
appropriate care. <10% waste water is reused/recycled 10

Note: Only total count is required for the above parameter

 Marks
3.8 Percentage of Public Toilets (PTs) mapped on Google Maps 40

WHY Easy access to Public toilet will improve Public toilet usage. Floating population will
also get benefited by searching and accessing the ‘SBM toilets’ on google map.
Scheme of Marking Marks
Details required for supporting progress claimed
>95% PTs mapped and weekly 40
• % of Toilets (mapped / data submitted) on Google maps with regard monitoring by ULB
to Targets/ PTs constructed as per SBM MIS Portal
80-94% PTs mapped and weekly 30
• Whether ULB accessing the GTL dashboard (sbmtoilet.org)via ULB
monitoring by ULB
login weekly once to monitor the portal
• Whether ULB putting efforts to popularize / promote GTL (pictures of 65- 79% PTs mapped and weekly 20
hoardings, IEC campaigns, posters on toilets) monitoring by ULB
• Whether corrected action taken on poorly rated toilets (2 star &
50 -64% PTs mapped and weekly 10
below).
monitoring by ULB
<50% PTs mapped 0

Note: Only total count is required for the above parameter

 Marks
3.9 Percentage of CT/PTs open from 6.00 am to 10.00 pm? 20

WHY Easy and timely access to Community and Public toilet will improve
Community/Public toilet usage.
Details required for supporting progress claimed Scheme of Marking Marks

On-line MIS: Data/progress updated by 5th day of the >95% CT/PTs 20

following month
80 – 95% CT/PTs 15
• No. of CT/PT in ULB jurisdiction
• No. of functional CT/PT in ULB jurisdiction 70 – 84% CT/PTs 10
• No. of CT/PT open from 6AM to 10 PM 55 – 69% CT/PTs 5
<55% % CT/PTs 0

Note: Only total count is required for the above parameter

 What percentage of Operations and Maintenance costs of Community/Public Toilet
Marks
3.10 are being recovered through revenue streams viz. Property tax (sanitation specific),
20
User charges, monetization of CT/PT etc.

WHY This indicator would assess the sustainability of city’s infrastructure towards Faecal Sludge and
Septage Management.

Details required for supporting progress claimed Scheme of Marking Marks

On-line MIS: Data/progress updated by 5th day of the following
100% of the cost 20
month
80-99% 15
• Detail of working/functional CTs & PTs in the city.
• Total revenue generated through property tax/monetization 60 – 79% 10
of CT-PT sanitation charges/user fee for services provided .
40 – 59% 5
• Total costs involved in operation and maintenance of the
CT/PTs. < 40% 0
 What percentage of Operations and Maintenance costs of FSTP and ULB owned
Marks
3.11 vacuum tankers are being recovered through revenue streams viz. Property tax
20
(sanitation specific), User charges, etc.

WHY This indicator would assess the sustainability of city’s infrastructure towards Faecal Sludge and
Septage Management.

Details required for supporting progress claimed Scheme of Marking Marks

On-line MIS: Data/progress updated by 5th day of the following
100% of the cost 20
month
• Detail of working/functional FSTPs/STPs in the city. 80-99% 15
• Total revenue generated through property tax/sanitation charges/user
fee for services provided 60 – 79% 10
• Total costs involved in operation and maintenance of the Faecal Sludge
Management infrastructure including vaccuum tankers managed by the 40 – 59% 5
ULB.
< 40% 0
Total Number of Questions: 3 Innovation
CB 4%
160 Marks / 2,000 Marks 3%
IEC
8%
Collection &
Transportation
25%

Solid Waste Management

Sustainable Sanitation
25%
Processing & Disposal
35%
 Whether quarterly rankings of Swachh Hotel, School, Hospital (Healthcare Marks
4.1 facility), RWA/Mohalla , Government Offices and Market Association 60
conducted? ULB need to conduct ranking by last month of the quarter.
A sense of competition for cleanliness among Hotels, Schools, RWAs/Mohalla, Hospital, Government Offices and
WHY registered Market Associations will lead to improved the overall experience of places with maximum footfall of
citizens. ULB need to conduct ranking by last month of the quarter i.e. by June 2019, September 2019 and
December. 2019
Details required for supporting progress claimed Scheme of Marking Marks
On-line MIS: Data/progress updated by 5th June 2019 Swachh Ranking done for all Six above 60
• Number of all hotels, schools, hospitals, Swachh Ranking done for any Five above 50
RWAs/Mohalla/Govt Offices and Market Associations
• Whether Swachh Ranking has been done for all hotels, Swachh Ranking done for any Four above 40
schools, hospitals, RWAs/Mohalla/Govt Offices and
Swachh Ranking done for any Three above 30
Market Associations
• Whether results announced in the newspapers, Swachh Ranking done for any Two above 20
Swachh Manch and social media
• Assessment protocols released by MoHUA need to be Swachh Ranking done for any One above 10
considered for the ranking of the stakeholders
• Whether ICT based tool used for promoting or Swachh Ranking not done for any of the above 0
conducting these rankings
Note: Only total count is required for the above parameter
 Whether RWAs/NGOs/SHGs/Private Sector engaged through CSR to keep Marks
4.2 your city clean – nature of engagement to be shared 60
This indicator would assess the ULB’s efforts to engage citizens and stakeholders proactively. The idea is to ensure
all citizens and stakeholders take ownership of cleanliness aspects in the city.
WHY Private sector needs to be approached by the ULB for seeking active contribution via CSR funds towards city’s
infrastructure requirements for cleanliness.
All such activities to be updated on Swachh Manch.

Details required for supporting progress claimed Scheme of Marking Marks

SBM(U) on-line monthly MIS: Data/progress updated till 5th day of the Yes, in >95% Wards 60
following month
• No. of wards where private sector is engaged to keep the city clean Yes, in 75% - 94% Wards 50
• No. of RWA, NGO, SHG and Private Sector establishments in the city
• No. of activities conducted with them towards cleanliness of the city Yes, in 50% - 74% Wards 40
• For CSR engagements : Total amount / quantity of contribution by such
private sector stakeholders Yes, in 25% - 49% Wards 30
• Number of women entrepreneur/SHG members/other groups engaged
Only in <25% Wards 20
in SBM related activities
Monthly activities conducted within the city need to be
recorded along with pictures. Details of number of
activities need to be updated.
Note: Only total count is required for the above parameter
 Marks
4.3 Whether ‘Swachh Survekshan-2020’ promoted in your city?
40
Cities are expected to promote Swachh Survekshan-2020 creative are placed at all prominent places
of high citizen footfall to ensure participation. Besides, traditional approach, cities are also
WHY encouraged to use ICT Based technology supporting behavior change viz. interactive games/value
added services for creating better awareness and mobilizing citizens.

Details required for supporting progress claimed Scheme of Marking Marks

SBM(U) on-line monthly MIS: Data/progress updated till 5th day of Yes 40
the following month
• No. of Swachh Survekshan 2020 campaigns being promoted in
the city No 0
• No. of places where creative have been used.
• Whether interactive games/value added services for creating
better awareness and mobilizing citizens used for promotion
• No. of posts/tweets on social media Monthly activities conducted within the city
• No. of organizations/citizens engaged need to be recorded along with pictures.
Details of number of activities need to be
Note: Only total count is required for the above parameter updated
 60 Marks / 2,000 Marks Innovation
CB 4%
3%

Total Number of IEC

Questions: 2 8% Collection &
Transportation
25%

Solid Waste Management

Sustainable Sanitation
25%
Processing & Disposal
35%
 Whether workshop conducted for all RWAs and/or Mohalla Committees to Marks
5.1 educate citizen groups on 3R Principles (Reduce, Reuse and Recycle) 30

The indicator would assess the extent to which RWAs and/or Mohalla Committees members are
WHY aware about 3R Principles and how can they further educate contribute in reduction of waste
generated in the city.

Details required for supporting progress claimed Scheme of Marking Marks

SBM(U) on-line monthly MIS: Data/progress updated till 5th Yes, 100% RWAs and/or Mohalla 30
day of the following month Committees/Citizens Group trained
• No. of RWAs and/or Mohalla Committees in the city 80% - 99% trained 20
• No. of RWAs and/or Mohalla Committees trained with
date, time and attendance record 60% -79% trained 10

<60% trained 0
Note: Only total count is required for the above parameter
 Whether the ULB has leveraged Government e Marketplace (GeM, erstwhile Marks
5.2 DGS&D) for procurement of goods and services for SBM 30

The indicator would assess the extent to which the ULB has utilized the digital ecommerce
WHY portal( GeM) for procurement and selling of goods and services.

Details required for supporting progress claimed Scheme of Marking Marks

SBM(U) on-line monthly MIS: Data/progress updated till 5th Procurement done through GeM 30
day of the following month
• ULB is registered on GeM Portal : Yes / No Registered on GeM but no 15
procurement done
• Procurement done : Yes / No
No action taken 0
Supporting evidence required :
1. Acknowledgement of registration on GeM
2. Copy of work orders
6. Innovation and Best 80 Marks / 2,000 Marks

Practices Innovation
4%
CB
3%
Total Number of IEC
8% Collection &
Questions: 2 Transportation
25%

Solid Waste Management

Sustainable Sanitation
25%

Processing & Disposal

35%
 Category 1 : Innovation & Best Practices by ULB
Quality of project submitted by the ULB under ‘Innovation & Best Practices’ among
the areas – Waste Management, Behaviour Change, sustainable sanitation or Marks
6.1 interventions contributing to proven improvement in air quality, water 50
conservation, wastewater treatment and its re-use or storm water management
Cities may also refer some of the following interventions. However, Scheme of Marking Max.
Innovation areas are not limited to following interventions only - Marks
1. Sustainable Solutions Implementation 15
2.Public Private Partnership
3.Convergence across other flagship missions of the Government of India Novelty (Is your idea original or 5
4.IEC & Behaviour Change unique?)
5.Community Engagement Scalability 10
6.Sale of by-products of processing
Financial Sustainability 5
7.Robust faecal sludge management system
8.User friendly Community and Public Toilets Impact 15

All cities are requested to submit one such project in the aforementioned categories. Comprehensive documentation with
pictures/video clips for your project or initative will make a stronger case for your city.
Projects introduced between 1st January 2019 to 31st October 2019 will be evaluated.
 Category 2 : Innovation & Best Practices by
Citizens/RWAs/NGOs/SHGs/Private Sector through CSR
Quality of project submitted by the ULB under ‘Innovation & Best Practices’ among
Marks
6.2 the areas – Waste Management, Behaviour Change, sustainable sanitation or
30
interventions contributing to proven improvement in air quality and water
conservation or re-use of waste water
Cities may also refer some of the following interventions. However, Scheme of Marking Max.
Innovation areas are not limited to following interventions only -
Marks
1. Sustainable Solutions
Implementation 10
2.Public Private Partnership
3.Convergence across other flagship missions of the Government of India
Novelty (Is your idea original or 5
4.IEC & Behaviour Change unique?)
5.Community Engagement
Scalability 5
6.Sale of by-products of processing
7.Robust faecal sludge management system Impact 10
8.User friendly Community and Public Toilets
All cities are requested to submit one such project in the aforementioned categories. Comprehensive documentation with
pictures/video clips for your project or initative will make a stronger case for your city.
Projects introduced between 1st January 2019 to 31st October 2019 will be evaluated.
 Independent Validation: Population wise respondents
Population
Assessment Area
<25 K 25 -50 K 50 K - 1 Lakh 1-3 Lakh 3-10 Lakh >10 Lakh Total

Sample respondent count 10 20 30 40 50 60 210

Independent Validation – Impact on ‘Service Level Progress’ Marks claimed

• Step-1: Adjusted Marks - % of samples failed will lead to same % of marks deducted from the marks claimed under ‘Service Level
Progress’
• Step-2: Negative Marking - On account of failure of samples from 20% onwards, further negative marking will be applied as per the
following table, to calculate ‘Final Marks’ Sample Failure (%) % of Negative Marking on Total Marks claimed, to be
deducted from 'Adjusted Marks'
<20% 0%
20% - 49% 5%
50% - 74% 10%
75% - 99% 15%
Example - presenting 3 Scenarios: 100% 20%
Indicator No. Total Marks Marks % of Marks to be Adjusted Marks Negative Final Marks
Claimed samples deducted as per (after adjusting Marking as per (after adjusting
failed Step-1 above Step-1 %age) Step-2 above Step-2 %age)
100 80 20% 16 64 3.2 61
1.1 100 80 15% 12 68 0 68
100 80 55% 44 36 3.6 32
Note: At least 40% of the wards (samples) where progress claimed, will be covered under citizens validation.
Physical Validation by assessors
 Through Citizens
1. Is your waste collected daily from your house?

To Validate
 Through Citizens
2. Are you asked to give segregated dry and wet waste to
your waste collector?

To Validate
 Through Citizens
3. Are you satisfied with the cleanliness level of your
surroundings?

To Validate
 Through Citizens
4. Do you see lesser use of polythene bag/200 ml water
bottles/single use plastic glasses for water/juice in social
functions/events conducted in your city these days?

To Validate
 Through Citizens
5. Do you see messaging or practice around Waste Exchange
Program/Crockery Bank/Foodbank/Re-use and Recycle of goods etc. in
your city?

To Validate
 Through Citizens
6. Do you see Construction & Demolition Waste material lying
unattended for >2 days in your neighbourhood?

To Validate
 Through Citizens
7. Do you know ‘Home Composting’ is being promoted in your
community/city or do you practice ‘Home Composting’?

To Validate
 Through Citizens
8. Do you use Google Map to locate the nearest Public Toilet or do
you know that location of Public Toilets in your city are available on
google maps?

To Validate
 Through Citizens
9. Are you aware that ranking of hotels, schools, hospitals,
RWA/Mohalla, Government Offices and market areas are conducted
in your city?

To Validate
 Through Citizens
10. Have you ever come across opportunities to serve your city
under Swachh Bharat Mission (Urban) or do you see private
sector/NGOs/SHGs supporting your city under SBM?

To Validate
 Through Citizens
11. Do you know your city is participating in ‘Swachh Survekshan
League 2020’?

To Validate
 Through Citizens
12. Do you find Community/Public Toilets of your cities are well
Q1 and Q2
maintained?

To Validate
 Through Citizens
12. Do you follow or are you aware about 3R principles (Reduce, Reuse
Q3
and Recycle) leading to reduction of waste?

To Validate
 CERTIFICATION: 1,500 / 6,000 Marks
Total Marks 6,000 Status under GFC Star Rating
Scheme of Ranking Marks
1,500 Marks 1,500 Marks Certified 7 Star City (Water+ mandatory) 1000
Certified 5 Star City (ODF++ mandatory) 800
Certified 3 Star City (ODF+ mandatory) 600
25% 25%
Certified 1 Star City (ODF mandatory) 200

200 Marks
Status under ODF
Average Rank of
Q1, Q2 & Q3 2 Indicators Scheme of Ranking Marks
1,300 Marks
Service Level Certified ODF++ City 500
25%
Progress Certified ODF+ City 300
25%
Re-Certified ODF City 200
1,300+200 =
1,500 Marks 1,500 Marks Certified ODF City 100

Multiple lenses for Ranking - SS, GFC and ODF are assessed by 3 independent Agencies
 DIRECT OBSERVATION
1,500 / 6,000 Marks
On-field Assessor to directly observe
9 Indicators

Residential & Commercial areas Public/Community Toilets Public Transport Hub

Assessor does not interact with anyone

Randomly selected sample locations are sent from the

Head Office of the Agency
Vegetable & Fruit Market Art Work from Waste Beautification of slum/old city area

Real-time pictures and observations submitted to the

Head Office

Next location given after completing the current location

Measures to control dust in the air Encroachment free storm water drains SBM Messages in CT/PTs
 1. Are the Residential and Commercial areas clean?
Residential Areas should be picked from - Slum/Old City/Unplanned Area
Scheme of Marking Max Marks 240
Yes, 100% clean (zero waste spot in majority of sample locations) 240
Yes, but not 100% clean (waste spotted in 1-2 points in majority of sample location) 150
Partially clean ( waste spotted in 3-5 points in majority of sample locations) 100
Not clean (Waste spotted in >5 points in majority of sample locations) 0
Methodology
- Assessors will move around the residential area and commercial areas to observe/assess if the area is clean.
- Assessors will not interact with anyone. It will be purely their assessment of the situation
- Assessors will click the pictures to support their observation/assessment
- ‘Sample locations’ means the complete area of the location selected under/as ‘sample location’
Population
Assessment Area
< 1 Lakh 1-3 Lakh 3-10 Lakh >10 Lakh
Categories-2 ( Residential and Commercial areas) 2 2 2 2
Locations to be covered per zone 5 4 5 6
Total Zones in the city 2 4 4 5
Total Locations 20 32 40 60
 2. Are Public and Community Toilets clean and user friendly - Total 270 Marks
Scheme of Marking Marks Scheme of Marking Marks
Toilet is dry and clean with no broken tiles/wall plaster 40 All areas in the toilet well lit – electric light and natural light 30
Separate section for Men and Women 30 Availability of soap/soap dispenser near wash basin 10
Bins available with each toilet seat – regularly emptied 10 Functional bolting arrangements on all doors 10

Usable taps and fittings - running water and flush system 30 Caretaker is present for smooth operations & maintenance 20
Adequate ventilation with fresh air flow 20
Toilet is child friendly – low height urinal / smaller seat 20
ICT based feedback system* 20
Ramp and bar for differently abled people 10
Toilet is either connected with Septic tank**or Sewer network 20
Methodology
- Assessors will not interact with anyone. It will be purely their assessment against the above check list
- Assessors will click the pictures to support their observation/assessment
Population * For <1 lakh population cities,
Assessment Area
< 1 Lakh 1-3 Lakh 3-10 Lakh >10 Lakh feedback register can be used
Categories - 2 (CT and PT) 2 2 2 2
** No spillover
Locations to be covered per zone 3 3 5 6

Total Zones in the city 2 4 4 5

Total Locations 12 24 40 60
 3. Are Public and Community Toilets prominently displaying SBM messages designed by the
Ministry or ULB around usage of Public-Community Toilets, with Swachh Survekshan-2020 logo?
(cities are advised to avoid use of plastic for IEC)
Scheme of Marking Marks
Yes, SBM messages found in 100% sample locations 125
Yes, but SBM messages found in only 70% - 99% sample locations 75
SBM messages found in only <70% of sample locations 0
Methodology
- Assessors will not interact with anyone. It will be purely their assessment of the situation.
- Assessors will click the pictures to support their observation/assessment
Population
Assessment Area
< 1 Lakh 1-3 Lakh 3-10 Lakh >10 Lakh
Categories - 2 (CT and PT) 2 2 2 2
Locations to be covered per zone 3 3 5 6
Total Zones in the city 2 4 4 5
Total Locations 12 24 40 60
 Independent Observation –

Vegetable/Fruit/Meat Market

4. Whether all Vegetable/Fruit and Meat/Fish Markets are clean –

- Area should be clean with zero litter, no animal dung and no solid waste blocking drains,
- Litter bins available at every 50 meter, No Transfer Stations - waste being transported through vehicles for centralized/decentralized
processing OR on-site processing being done
- Market area should be free from stray cattle/animals
- Messaging around cleanliness through signage/displays/hoarding at every 100 meters (cities are advised to avoid use of plastic for IEC)

Scheme of Marking Max Marks 150

150
100 % adherence to all 4 parameters
125
100 % adherence to 3 parameters
100
100 % adherence to 2 parameters
50
100 % adherence to 1 parameter only

Methodology Population
- Besides their observations, assessors may also interact Assessment Area < 1 Lakh 1-3 Lakh 3-10 Lakh >10 Lakh
with vendors/shopkeepers to arrive at a final conclusion
Assessors will click the pictures to support their Categories-2 ( Vegetable/Fruit and Fish/Meat Market ) 2 2 2 2

observation/assessment Locations to be covered per zone 2 2 3 4

- Weekly vegetable/fruit markets, Mandis (APMC) and Dairy Total Zones in the city 2 4 4 5
Farms are covered Total Locations 8 16 24 40
 5. Catchment areas of biggest Railway Stations, Bus Stations/Depots /Transport Hubs (Nagar) and Airport of city –
- Catchment areas are clean (zero litter),
- No OD spot found on the railway tracks (500 mtr either side of the platform)/near Bus Station/Airport,
- All shopkeepers in the catchment areas have litter bins and
- Swachh Survekshan-2020 hoarding/bill board/wall writing in place (cities are advised to avoid use of plastic for IEC)

Scheme of Marking Max Marks 150

150
100 % adherence to all 4 parameters
125
100 % adherence to 3 parameters
100
100 % adherence to 2 parameters
50
100 % adherence to 1 parameter only
Methodology
- Assessors will visit catchment areas of biggest Railway Station, Bus Station/Depot and Airport of the city
- Assessors will not interact with anyone. It will be purely their assessment of the situation
- Assessors will click the pictures to support their observation/assessment
Note: If no Railway Station or Airport in the city, then assessor shall visit the second biggest Bus Station or in the
absence of second biggest Bus Station, other transport hubs (Taxi stand/Auto stand) shall be considered
 Independent Observation –

Waste Treatment / Processing Plant

6. Art Work around Swachh Survekshan-2020: Hoardings/Billboards/Wall Writing/Murals/Mascot/Messaging
on Commercial vehicles /Artefacts visible in all commercial/public areas of the city (cities are advised to avoid
use of plastic for IEC)
Scheme of Marking Marks
Yes, extensive promotion is visible (in >95% sample locations) 120
Yes, but moderate promotion is visible (in 75%-94% sample locations) 100
Yes, but partial promotion is visible (50%-74% sample locations) 80
No or negligible promotion (only in <50% sample locations) 0
Methodology
- Assessors will not interact with anyone. It will be purely their own assessment of the situation
- Assessors will click the pictures to support their observation/assessment
Population
Assessment Area
< 1 Lakh 1-3 Lakh 3-10 Lakh >10 Lakh
Categories - 2 (Public and Commercial Area) 2 2 2 2
Locations to be covered per zone 3 3 5 6
Total Zones in the city 2 4 4 5
Total Locations 12 24 40 60
 Independent Observation –

Waste Treatment / Processing Plant

7. Visible beautification of slums/old city areas, flyovers, public places ?

(1) Wall paintings/murals, (2)Covered drainage (tertiary and secondary) system (3)*Waste to Wonder Park/Corner/Spot/Selfie Point, (4)No
broken footpath/ pavement, (5) **number of traffic intersections (roundabouts) have Water fountains (using recycled water), wherever
feasible (6) No solid waste in water bodies/storm water drains – filtration/screening system in place to check solid waste flowing
* Any work where waste was used to create Artefacts or any other form of art work Scheme of Marking Max Marks 200
**at least 5 intersections (roundabouts) in >10 L population cities, at least 4 in 3-10 L population
cities, at least 3 in 1-3 Lakh population cities, at least 2 in 50 K-1 Lakh population cities and at Yes for all 6 above 200
least 1 in upto 50K population cities Yes for any 5 above 150
Methodology Yes for any 4 above 110
- Assessors will visit all of the above mentioned areas/establishments
- Assessors will not interact with anyone. It will be purely their own assessment of the situation Yes for any 3 above 75
- Assessors will click the pictures to support their observation/assessment Yes for at least any 2 above 40

Population
Assessment Area
< 1 Lakh 1-3 Lakh 3-10 Lakh >10 Lakh
Category-2 : Slums and public places 2 2 2 2
Locations to be covered per zone 5 4 5 6
Total Zones in the city 2 4 4 4
Total Locations 20 32 40 48
 Independent Observation –

Waste Treatment / Processing Plant

8. Measures undertaken to reduce the level of dust in the air

Methodology Scheme of Marking Max Marks
- Assessors will visit all of the above 125
mentioned areas/establishments All roads and footpaths - without potholes broken paver blocks 25
- Assessors will not interact with anyone. All construction areas covered to avoid dispersion of particulate matter 25
It will be purely their own assessment of
the situation No storage of construction material near road side 25
- Assessors will click the pictures to 100% Green road dividers: Plantation of specific types of species which are 25
support their observation/assessment helpful in pollution control done in all road dividers of the city
100% Green belt areas of the cities are encroachment free 25

Population
Assessment Area
< 1 Lakh 1-3 Lakh 3-10 Lakh >10 Lakh
Category-2 : Slums and public places 2 2 2 2
Locations to be covered per zone 5 4 5 6
Total Zones in the city 2 4 4 4
Total Locations 20 32 40 48
 Independent Observation –

Waste Treatment / Processing Plant

9. Zero Tolerance on encroachment around storm water drains and water bodies in the city.
Methodology Scheme of Marking Max Marks
- Assessors will visit all of the (as per 120
sample) storm water drains/water >95% sample storm water drains and water bodies are free from encroachment 120
bodies
- Assessors will not interact with 75-94% sample storm water drains and water bodies are free from encroachment 100
anyone. It will be purely their own
50-74% sample storm water drains and water bodies are free from encroachment 80
assessment of the situation
- Assessors will click the pictures to Only <50% sample storm water drains and water bodies are free from 0
support their encroachment
observation/assessment

Population
Assessment Area
< 1 Lakh 1-3 Lakh 3-10 Lakh >10 Lakh
Category-2 : Slums and public places 2 2 2 2
Locations to be covered per zone 5 4 5 6
Total Zones in the city 2 4 4 4
Total Locations 20 32 40 48
 Direct Observation+ for Ganga Towns
….additional assessment of ‘Ganga Towns’ for a separate evaluation of their performance.
 Indicators for Direct Observation : Ganga Towns
Assessment Area Dumpsite(s) found in Marks Assessment Area % of Coverage Marks
0 spot 10 Availability of twin litter Bins in 100% Ghats/Riverbanks 10
Open dumpsites near the 1-3 spots 6 every 50 meters around 75% - 99% Ghats/……. 6
Ghats or on the riverbank 4-10 spots 3 Ghats/Riverbanks accessible to 50% - 74% Ghats/…… 3
>10 spots 0 citizens <50% Ghats/Riverbanks 0
Assessment Area GVP(s) found in Marks
Assessment Area % of Coverage Marks
Garbage Vulnerable Points 0 spot 10 100% Ghats/Riverbanks 10
Sweeping & Cleaning
(GVPs) near the Ghats or on 1-3 spots 6 75% - 99% Ghats/……. 6
arrangements – at least once a
the riverbank 4-10 spots 3 50% - 74% Ghats/…… 3
day sweeping/cleaning around all
>10 spots 0
Ghats/Riverbanks <50% Ghats/Riverbanks 0
Assessment Area Solid waste found Marks
Assessment Area Status Marks
No Solid Waste floating on the 0 10
1-3 location(s) 6 Zero Nullah Discharge 10
river Ganga (passing through Nullah discharging into
ULB’s jurisdiction) 4-10 locations 3
river 1 or >1 Nullah discharging 0
>10 locations 0

Assessment Area % of Coverage Marks

100% Ghats/Riverbanks 10
Availability of Anti-Littering
messages around 75% - 99% Ghats/……. 6
Ghats/Riverbanks accessible 50% - 74% Ghats/…… 3
to citizens <50% Ghats/Riverbanks 0
 CITIZENS’ FEEDBACK 5 Channels to Collect Citizens Feedback
1,500 / 6,000 Marks

7 Questions from Citizens

Awareness Whether Face to Face SwachhataApp

about Swachh neighborhood
Survekshan? area clean?

Whether Whether
Whether
Public or segregated
Community or
Commercial waste collection
Public toilets are
areas clean? ensured?
clean ?

Whether road dividers Do you know ODF and

1969 Helpline Outbound Calls
covered with plants? GFC status of your city?

4 Indicators from Swachhata App/ Local App

Number of Active Users on Swachhata % of Complaints

App/Swachh Manch/Local App resolved within SLA

% of population is registered with User Feedback on

SS2020 Portal
SwachhataApp/Local App resolved complaints
One Citizen One Feedback
1. Are you aware that your city is participating in Swachh Survekshan 2020?
(To assess if city promoted its achievement in Swachh Survekshan by reaching out to citizens)

Scheme of Marking Marks

Yes 100

No 0
 2. How many marks would you like to give to your city on the cleanliness level of your
neighbourhood – Out of 200?
(Citizens will be asked to respond basis their overall experience in last 6 months)

Scheme of Marking Max Marks 200

Citizens can give any score between 0 to 200 _______

3. How many marks would you like to give to your city on the cleanliness level of
your commercial/public areas – Out of 200?
(Citizens will be asked to respond basis their overall experience in last 6 months)

Scheme of Marking Max Marks 200

Citizens can give any score between 0 to 200 _______

 4. Whether you are always asked to give segregated dry and wet waste to your waste collector?
(To assess if segregation at source is enforced by the ULB)

Scheme of Marking Marks

Yes, always 200

Yes but sometimes 100

Never 0
5. Do you find road dividers in your city roads are appropriately covered with plants?
(To assess if citizen are experiencing the change )

Scheme of Marking Marks

Yes, all road dividers 100

Not all road dividers but greenery is visible in most of the road dividers 50

No such initiative seen or visible 0

 6. How many marks would you like to give to your city on the cleanliness level of
Public or Community toilet of your cities – Out of 200?
(Citizens will be asked to respond basis their overall experience in last 6 months)

Scheme of Marking Max Marks 200

Citizens can give any score between 0 to 200 _______

7. Do you know the ODF and GFC (Garbage Free status) of your city?
(To ascertain whether ULBs are engaging their citizens to achieve ODF/GFC status)
Scheme of Marking Max Marks
100
Yes – its ODF (declared/certified) or its not ODF 50

Yes – Its 1/3/5/7 Star City or it has no ‘Star’ 50

Wrong response or status not known 0

 SwachhataApp/Local App
1. Number of Active Users on Swachhata App/Swachh Manch/Local App
Scheme of Scoring
(integrated with SwachhataApp)
Maximum score: 75
Active users could be anyone who has done any of the following activities during that month:
1. Posted a Complaint Percentage as calculated by
2. Voted up on a Complaint the formula below will be
3. Commented on a Complaint applied on ‘Maximum score’
4. Given Feedback on a resolved Complaint. which will become the score
5. Volunteers for an Event through Swachh Manch . for that month.
6. Shared an Event on Swachh Manch (Social Media) .
7. Successfully Creates an Event on Swachh Manch. Final Score of this indicator for
SS2020 will be the average of
Methodology: every month score
❖ Ranking will be done Month on month basis (effective from 1st August 2019 to 31st December 2019).
❖ Every Month’s final rank will be calculated as average of the following parameters
❖ 2% population download condition will apply to qualify
❖ Formula would be –
𝑵𝒖𝒎𝒃𝒆𝒓 𝒐𝒇 𝑨𝒄𝒕𝒊𝒗𝒆 𝑼𝒔𝒆𝒓𝒔
𝑼𝒔𝒆𝒓 𝑬𝒏𝒈𝒂𝒈𝒆𝒎𝒆𝒏𝒕 = 𝑿 𝟏𝟎𝟎
𝑹𝒆𝒈𝒊𝒔𝒕𝒓𝒂𝒕𝒊𝒐𝒏𝒔 𝒐𝒇 𝒕𝒉𝒆 𝒄𝒊𝒕𝒚
* Final Score of this indicator for Swachh Survekshan 2020 will be the average of every month score from August, 2019 till January 2020
 SwachhataApp/Local App Scheme of Scoring
Maximum score: 150
Percentage as calculated by the formula
2. What percentage of complaints are resolved within SLA (Service below will be applied on ‘Maximum score’
Level Agreement) time frame which will become the score for that
month.

Final Score of this indicator for SS19 will be

the average of every month score

Methodology: Resolution Rate

Formula would be:

𝑁𝑢𝑚𝑏𝑒𝑟 𝑜𝑓 𝐶𝑜𝑚𝑝𝑙𝑎𝑖𝑛𝑡𝑠 𝑅𝑒𝑠𝑜𝑙𝑣𝑒𝑑 − 𝑅𝑒𝑜𝑝𝑒𝑛𝑒𝑑 𝐶𝑜𝑚𝑝𝑙𝑎𝑖𝑛𝑡𝑠 − 𝟐 𝒙 𝑭𝒂𝒌𝒆 𝑹𝒆𝒔𝒐𝒍𝒖𝒕𝒊𝒐𝒏𝒔
𝑅𝑒𝑠𝑜𝑙𝑢𝑡𝑖𝑜𝑛 𝑅𝑎𝑡𝑒 = 𝑋 100
𝑇𝑜𝑡𝑎𝑙 𝐶𝑜𝑚𝑝𝑙𝑎𝑖𝑛𝑡𝑠 𝑖𝑛 𝑡ℎ𝑒 𝑐𝑖𝑡𝑦

Note: The formula would be applicable only if a city has received a number of complaints equal to 0.1% of the population in that
month.
* Final Score of this indicator for Swachh Survekshan 2020 will be the average of every month score from August, 2019 till January 2020
 SwachhataApp/Local App Scheme of Scoring Marks
>=15% 100
>=10% & <15% 80
3. What percentage of households are the registrations? >=8% & <10% 60
>=6% & <8% 40
>=4% & <6% 30
>=2% & <4% 20
< 2% 0

Methodology: Registration Marks

Formula would be:

𝑁𝑢𝑚𝑏𝑒𝑟 𝑜𝑓 𝑅𝑒𝑔𝑖𝑠𝑡𝑟𝑎𝑡𝑖𝑜𝑛𝑠
𝑅𝑒𝑔𝑖𝑠𝑡𝑟𝑎𝑡𝑖𝑜𝑛 𝑀𝑎𝑟𝑘𝑠 = 𝑋 100
𝐻𝑜𝑢𝑠𝑒ℎ𝑜𝑙𝑑𝑠 𝑜𝑓 𝑡ℎ𝑒 𝑐𝑖𝑡𝑦

Note: The minimum qualification criteria for this 2% of registrations.

* Final Score of this indicator for Swachh Survekshan 2020 will be the calculated as per the table above.
 SwachhataApp/Local App

Scheme of Scoring
4. User Feedback on resolved complaints Maximum score: 75
Percentage as calculated by the
formula below will be applied
Methodology: User Feedback
on ‘Maximum score’ which will
Formula would be: become the score for that
User Feedback =
𝑁𝑢𝑚𝑏𝑒𝑟 𝑜𝑓 𝑝𝑜𝑠𝑖𝑡𝑖𝑣𝑒 𝑓𝑒𝑒𝑑𝑏𝑎𝑐𝑘𝑠 𝑜𝑛 𝐶𝑜𝑚𝑝𝑙𝑎𝑖𝑛𝑡𝑠 𝑟𝑒𝑠𝑜𝑙𝑣𝑒𝑑 𝑤𝑖𝑡ℎ𝑖𝑛 𝑆𝐿𝐴
𝑋 100
month.
𝑁𝑢𝑚𝑏𝑒𝑟 𝑜𝑓 𝑐𝑜𝑚𝑝𝑙𝑎𝑖𝑛𝑡𝑠 𝑟𝑒𝑠𝑜𝑙𝑣𝑒𝑑 𝑖𝑛 𝑆𝐿𝐴

Final Score for Swachh

Note: The formula would be applicable only if a city has received a number of
complaints equal to 0.1% of the population in that month. Survekshan 2020 of this
• Only complainant’s feedback will be considered. indicator will be the average of
• Minimum 10% Active user in that particular month with be mandatory to qualify for this every month score
indicator.
• Final Score of this indicator for Swachh Survekshan 2019 will be the average of every month
score from August, 2018 till January 2019
 Swachh Bharat Mission (Urban)
SBM ODF, SBM ODF+, SBM ODF++ and SBM Water +
 SBM ODF
SBM ODF
A city / ward can be notified/declared as ODF city/ ODF ward
Definition if, at any point of the day, not a single person is found
defecating in the open.
Public toilets within 1km
All households that Community toilets (max.) in commercial
Indicative have space to within 500m (maximum) areas including transit
construct toilet, have for households without hubs, institutional areas
conditions constructed one space and other important public
places
All Ward Councilors , Schools, Self-Help Groups need to provide declaration that they have
access toilets. ULB should have constructed 90 % of approved IHHL applications and
constructed 90 % of CT/PT as per target. All constructed toilet photographs need to be
uploaded on the SBM (U) Portal.

Self Declaration by City followed by Third Party Inspection : Cities once certified as ODF ,can
In an event of failed assessment, the reassessment would be conducted after a cooling-off period apply for higher certification only
of one month from the date of failed assessment. If the ULB fails for the second time, the next after six months i.e. after the
assessment would be conducted after six months from the date of second reassessment expiry date of existing certificate
 SBM ODF+
SBM ODF+
Not a single person is found defecating and/or urinating in the open, and
Definition
all community and public toilets are functional and well maintained

Community toilets Public toilets within

Toilets constructed in
Indicative within 500m (max.) for 1km (max.) in
every house with
households without commercial areas
conditions space space /public places
Provided that all conditions of ODF protocol have been satisfied, a minimum of 10 % CT/PTs
should fall under aspirational category as per the CT/PT cleanliness matrix, and none of the toilets
should be categorized as unusable. ULB should have constructed 100 % of approved IHHL
applications and constructed 100 % of CT/PT as per target. All constructed toilet photographs
need to be uploaded on the SBM (U) Portal. Declarations from stakeholders would be required.

Self Declaration by City followed by Third Party Inspection : Cities once certified as ODF+ ,can
In an event of failed assessment, the reassessment would be conducted after a cooling-off period apply for higher certification only
of one month from the date of failed assessment. If the ULB fails for the second time, the next after six months i.e. after the
assessment would be conducted after six months from the date of second reassessment expiry date of existing certificate
Necessary conditions for ODF+
Cities that satisfy ODF conditions will be eligible to declare themselves as ODF+ and request ODF+ verification by
third party
Not a single person is found defecating and/or urinating in the open, all community
and public toilets are functional and well maintained
1. All ODF conditions to be met
2. Individual toilets well maintained, with water availability
3. Public toilets every 1km in commercial areas including transit hubs, institutional areas and other public places
as well; City’s entire floating population has been considered when planning for public toilets
4. Toilet availability in all residential areas, for use by workers, staff, etc.
5. All functional community and public toilets clean, usable, as per CT-PT Cleanliness scoring matrix(Click her to
ODF+ access the scoring matrix)
6. Sufficient mobile toilets/toilet facilities available for use during occasions with large gatherings
7. Atleast 1 or 10% (whichever is higher) of all functional community and public toilets fall under aspirational
rating of CT-PT Cleanliness scoring matrix
8. Fines issued and notified against open defecators, and penalty/fine defined against
concessionaires/maintenance authorities in-charge of community / public toilets in service contract w.r.t. poor
maintenance of toilets
9. All public toilets should be mapped on Google Toilet Locator
10. Cities once certified as ODF+ ,can apply for higher certification only after six months i.e. after the expiry date
of existing certificate
 SBM ODF++
SBM ODF + +
All Faecal sludge/septage and sewage is safely managed and treated, with
Definition no discharging and/or dumping of untreated faecal sludge/septage and
sewage in drains/water bodies/open areas

Scheduled mechanical Proper Maintenance

All toilets connected to
desludging by authorized of sewer networks,
Indicative either sewer network or
operators and conveyance and of
conditions safe, on-site from on-site systems, with sewage/septage
containment systems well maintained equipment treatment plants

Provided that all conditions of ODF and ODF+ protocol have been adhered, a minimum of 25 %
CT/PTs should fall under aspirational category as per the CT/PT cleanliness matrix, and none of
the toilets should be categorized as unusable. Declarations from stakeholders would be required.

Self Declaration by City followed by Third Party Inspection : Cities once certified as ODF++
In an event of failed assessment, the reassessment would be conducted after a cooling-off period ,can apply for higher certification
of one month from the date of failed assessment. If the ULB fails for the second time, the next only after six months i.e. after the
assessment would be conducted after six months from the date of second reassessment expiry date of existing certificate
Necessary conditions for ODF++
Cities that satisfy ODF+ conditions will be eligible to declare themselves as ODF++ and request ODF++ verification
by third party
Faecal sludge/septage and sewage is safely managed and treated, with no discharging and/or
dumping of untreated faecal sludge/septage and sewage in drains, water bodies or open areas
1. All ODF and ODF+ conditions
2. At least 25% of functional community toilets and public fall under aspirational category as per CT-PT Cleanliness
scoring matrix(Click her to access the scoring matrix)
3. All toilets (individual, community and public) connected to either sewer network or safe containment system
4. Faecal matter from all toilets managed safely, with:
i. Sewer networks maintained as per CPHEEO Manual (Click here to access the manual) , with
overflow/leakage issues addressed within 6 hours
ODF ii. Mechanized desludging at scheduled intervals and conveyance of faecal sludge/septage
iii. All faecal matter treated at either sewage treatment plant, faecal sludge and septage treatment plant, or solid
++ waste management plant (with co-treatment facility), which are maintained as per norms
iv. Treated sludge is disposed of at designated site or diverted for appropriate recovery/reuse
5. All desludging operators in city registered with licenses from ULB
6. Fines notified and enforced against desludging operators or others dumping/discharging untreated faecal waste in
drains, open areas or water bodies
7. Declaration form all stakeholders would be required.
8. All requests for desludging need to be recorded and monitored by ULB
9. Cities once certified as ODF++ ,can apply for higher certification only after six months i.e. after the expiry date of
existing certificate
 SBM Water +
SBM Water +
A city/ward/circle/zone can be declared as Water Plus provided all wastewater
released from households, commercial establishments etc. is treated to a
Definition satisfactory level (as per CPHEEO norms), before releasing the treated wastewater to
the environment.

Sufficient designed capacity of Operations and

Wastewater (black water) from
sewage treatment plant to treat Maintenance costs of
Indicative all toilets discharged into a
sanitary outlet i.e. a covered
wastewater through sewer networks / STPs /
decentralized or centralized FSTPs are being recovered
conditions sewer or a septic tank with soak
treatment plant for the number of through dedicated revenue
pit / twin pit latrine (TPL).
households connected to sewer streams

The city shall be eligible for Water Plus provided that all conditions of ODF++, ODF+ and ODF
protocol have been adhered

Self Declaration by City followed by Third Party Inspection :

In an event of failed assessment, the reassessment would be conducted after a cooling-off period of
one month from the date of failed assessment. If the ULB fails for the second time, the next
assessment would be conducted after six months from the date of second reassessment
Other Necessary conditions for Water +
Cities that satisfy ODF++ conditions will be eligible to declare themselves as Water + and request Water +
verification by third party
1. De-sludging vehicles are available for meeting demands of de-sludging all Septic Tanks in the city
2. Septage treatment facility is available in the city:
a) By way of co-processing at an STP and adequate capacity is available (as per CPHEEO norms)
to treat the number of septic tanks which are de-sludged every day.
b) Treated at a standalone FSTP with capacity equivalent to the total volume of septage to be de-
sludged every day.
3. Only mechanical cleaning of Sewer and septic tanks (any manual entry done only with adequate
PPE and due approval)
4. Sewerage networks and maintenance holes cleaned periodically and drains well maintained
Water +
5. All septic tanks de-sludged at least once every three years
6. All manholes to be covered to avoid any accident and garbage dumping
7. Storm water drains should be cleaned pre and post monsoon and scheduled desilting to be done
8. No garbage is visible in storm water drains and bar screens should be placed at the junctions of
major secondary to primary drains and primary drains and major water bodies/rivers.
9. After treatment, minimum 10% wastewater is being reused at city level, viz. horticulture, agriculture,
industrial use, cleaning roads etc.
10. No waste water overflowing from wastewater conveyance system and manholes
11. All Swachhata / local app complaints pertaining to choked sewers, leakage of sewage, water
logging, septic tank cleaning, uncovered manholes, drain cleaning - addressed within SLA
 Swachh Bharat Mission (Urban)
SBM ODF, SBM ODF+, SBM ODF++ and SBM Water +

Thank You !
Swachh Bharat Mission - Urban
STAR RATINGS
for
GARBAGE FREE CITIES
2019

Modified Protocol & Toolkit

 What is a
Garbage Free City
 GARBAGE FREE CITY ensures holistic
evaluation across entire SWM Chain
Scientific Waste Processing, Scientific
Door to Door Collection of waste
Landfilling and C&D Waste Management

Source Segregation of waste at both ward Citizen Grievance Redressal and feedback
and city level system

Sweeping of public, commercial & Eradication of crude dumping of garbage

residential areas and dump remediation

Cleaning of storm drains, surface of water

Waste Storage Bins, Litter Bins
bodies and screening of Nallahs

User Fees, Penalties, Spot Fines for littering Visible beautification in the city with a
and Enforcement of Plastic Ban focus on it’s sustainability

Bulk Waste Generators Compliance On-site processing of wet waste

 Changes from the previous GFC
protocol
12 components 24 Components with Mandatory, Essential & Desirable
categories and respective weightages assigned
6 Star Ratings 4 Star Ratings

Out of 6 Star Ratings, certifications for 3 star ratings Certifications for all 4 star ratings to be conducted by third
conducted by third party appointed by MoHUA. party appointed by MoHUA.

NEW PROTOCOL
OLD PROTOCOL

In case city fails third party assessment, it DOES NOT In case a city fails for the applied star, it will be validated and
automatically achieve certification for lower star. certified for a lower star.
Binary Scoring: A city needs to meet all criteria of a star Graded Scoring: A city may score anywhere between level 1
rating to qualify for that star rating. A city not meeting any (minimum) to level 4 as per its performance. Additionally, for
criterion for any component at ward/city level, the city is not ward level parameters, every ward will be evaluated for each
eligible for star rating. component followed by average score of all wards will be
considered as the final score of that component.
In case a city does not score at least level 1 in any of the
ward/city level condition, it will not be considered eligible for
star rating.
Pre-Qualifying Conditions: Pre-Qualifying Conditions:
• 1,2,3 and 4 Star: Valid ODF Certification • 100% Processing of Domestic Hazardous Waste
• 5 Star: Valid ODF+ Certification • 1-star : Valid ODF Certification
• 7 Star: Valid ODF++ Certification • 3-star: Valid ODF+ Certification
• 5-star: Valid ODF++ Certification
• 7-star : Valid ODF Water+ Certification
Star Rating Process Flow

Declaration by City

1 3 5 7
Star Star Star Star

Declaration/Certification by State

Third Party Assessment

Certification by MoHUA
 Star Rating Process Flow for ULBs

Fill GFC MIS on SBM Check for self- Apply for Star
Fill Common City
Urban Portal* assessment Rating as per
Profile
http://sbmcityprofile.org/
http://swachhbharaturban. scores on the eligibility on SBM
gov.in/home.aspx
SBM Urban portal Urban portal

Appropriate Upload
Third Party documents &
Final GFC recommendation
Verification declarations on
Certification to MoHUA by
through: GFC Portal
(Valid for 1 Year) Third Party
Desktop Field level
Assessment Assessment
Independent
Citizen Validation
Observation
*For City Level, after Login, go to link - http://swachhbharaturban.gov.in/gfc/gfc_Collection.aspx
For Ward Level, after Login, go to link- http://swachhbharaturban.gov.in/gfcward/GFCWARD_Collection.aspx
Scoring matrix

Matrix- Star Rating Protocol for Garbage Free Cities

Indicator 1 Star 3 Star 5 Star 7 Star

Mandatory At least 40% At least 60% At least 85% At least 95%

Essential At least 30% At least 50% At least 80% At least 90%

Desirable -Not Applicable- At least 30% At least 60% At least 80%

 Scoring- Star Rating Protocol for Garbage Free Cities
Component/ Condition Maximum Marks LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 Weightage
MANDATORY
M1 D2D 100 50 75 100 100 12%
M2 Segregation at Ward Level 100 30 60 80 100 16%
WARD
M3 Sweeping 100 50 75 100 100 12%
LEVEL
M4 Litter Bins 100 35 50 75 100 8%
M5 Storage Bins 100 50 75 100 100 8%
M6 Waste Processing- Wet Waste 100 35 50 75 100 10%
M7 Waste Processing Capacity- Wet Waste 100 35 50 100 100 8%
CITY
M8 Waste Processing- Dry Waste 100 35 50 75 100 8%
LEVEL
M9 Waste Processing Capacity- Dry Waste 100 35 50 100 100 8%
M10 Grievance Redressal 100 50 75 90 100 10%
100%
ESSENTIAL
WARD E1 BWG 100 30 50 75 100 12%
LEVEL E2 Penalty/ Spot Fines 100 30 50 75 100 12%
E3 Segregation at City Level 100 30 50 75 100 10%
E4 User Charges 100 30 50 75 100 14%
E5 Plastic Ban 100 30 50 100 100 12%
CITY E6 C&D Waste- Collection 100 30 75 100 100 10%
LEVEL E7 Scientific Landfill- Availability & Use 100 30 50 100 100 10%
E8 Scientific Landfill- Waste disposed 100 30 50 75 100 10%
No visible solid waste in water bodies and storm
E9 (A) 100 30 50 100 100 5%
water drains
E9 (B) Screening of Nallahs 100 30 50 100 100 5%
100%
DESIRABLE
WARD
D1 Sustainability 100 30 50 75 100 25%
LEVEL
D2 On-site wet waste processing 100 25 50 75 100 20%
CITY C&D waste- Storage, Segregation, Processing,
D3 100 50 75 75 100 20%
LEVEL Recycling
D4 C&D Waste- Use of materials 100 20 50 75 100 15%
D5 Dumpsite Remediation 100 25 50 75 100 20%
 Third Party Assessment - Example

Not Complied No
7 STAR 5 STAR 3 STAR
Assessment Conditions met? and/or
Yes 5 STAR
Complied Assessment 1 STAR
Not Conditions to be
Re-apply for Complied Complied checked along with
Not Complied
7 STAR respective
(After 1 month) assessment
Complied Re-apply for
7 STAR
(After 6 months)

Certification by MoHUA
Swachh Nagar
Challenges in Solid Waste Management

MIXING
NOT MY JOB
HOW TO IMPOSE
OF WHERE ARE THE
RESOURCES?
PENALTY? WASTE
MULTIPLE
WASTE
MANAGEMENT
MODELS
NO HOW
SEGREGATION
TO MONITOR?

BUT WE CAN DO IT!!!

 Swachh Nagar App- C&T App solution
In order to cater to these challenges, we embarked on a journey of developing a mobile
app based solution which is:

Scalable Replicable

Easily
Adaptable Configurable
162
 Phase I: Collection & Transportation
Garbage Trucks of ULBs ..from Households / RWAs / ..Waste is further ..segregated waste
collecting waste through Shops/ BWGs/ Waste transported to from transfer station is
different routes.. Collection Points Transfer Station(s).. taken for processing

Wet Waste
Route-1 Transfer Station
Weighing the qty. of waste collected:
- Wet Waste (‘A’ ton)
- Dry Waste (‘B’ ton)
- Mixed Waste (‘C’ ton)

Route-2

Dry Waste

HOTEL
Route-3

163
Phase-I: Monitoring of waste collection and movement till Transfer Stations
 Phase II: Processing
..segregated waste from ..waste is processed at waste ..the process rejects are
transfer station is taken for processing facilities.. further sent to landfills for
processing final disposal.
Wet Waste Process
rejects Landfill

Waste to Compost Bio-gas/ Biomethanation

Dry Waste Process

rejects

Material Recovery Waste to Electricity/

Facility Refused Derived Fuel
C&D Waste Process
rejects
C&D Waste Storage,
Segregation, Processing
and Recycling Facility

Faecal Sludge
Faecal Sludge
Treatment Plant (FSTP)

164
Phase-II: Monitoring of waste collection and movement from Transfer Stations till processing and disposal
 Integrated App
for
managing all kinds of waste
from
collection till its disposal
Notification to Citizens Key Route Summary
Features
Track Waste Collector Complaint & Feedback

Scan QR Code On- Demand Collecion

Segregation Status Route Creation

Payment Collection Dashboard & Reports

 Swachh Nagar Portal
One Integrated App for managing all kinds of waste
from collection till its disposal
Manual Scavenging in India- The Current Scenario
Under the Prohibition of Employment as Manual Scavengers and their
Rehabilitation Act, 2013

Manual Scavenger is any person engaged or employed by any individual or local authority or
contractor for manually cleaning, carrying, disposing of or handling in any manner human
excreta in any insanitary latrine , open drain or pit, railway tracks or in such other spaces or
premises as Central or State Government notify, before the excreta fully decompose in such
manner as prescribed may be defined as a Manual Scavenger.

Manual cleaning of sewers and septic tanks without protective equipment, and the
construction of insanitary latrines is forbidden

Offences under this Act are cognizable and non bailable

Yet…

620 deaths were reported since 1993, • Highest Number of Sewer

of which 88 occurred in the past three Deaths- Tamil Nadu (144 cases)
years (2017 to June 2019). • Second Highest –Gujarat (131
cases)
Hazardous Cleaning definition as per MS Act 2013

Hazardous “Hazardous Cleaning” by an

employee, in relation to a
Cleaning is sewer or septic tank, means
manual its manual cleaning by such
cleaning of employee without the
employer fulfilling his
sewer or septic obligation to provide
tanks without protective gear and other
cleaning devices and
proper ensuring observance of
protective gear safety precautions, as may
and cleaning be prescribed or provided in
any other law, for the time
devices. being in force or rules made
thereunder;
Punishment for Hazardous Cleaning as
per MS Act, 2013

Punishment for 1st Time: In a case filed by Safai

• Fine Upto 2 years of Jail Karamchari Andolan,
• Or Fine Upto Rs. 2 lakh Hon’ble Supreme Court of
• Or Both India has ordered to pay a
Punishment for 2nd Time: compensation of Rs. 10
• Fine upto Five Years of lakh to dependants of
Jail sanitation workers died
• Or Fine upto Rs.5 lakh while cleaning sewers/
• Or Both septic tanks since 1993
 MS Rules 2013

Obligations of employer towards employees engaged in

the cleaning of sewer or septic tank
Conditions when Hazardous Cleaning is allowed
▪ When it is absolutely necessary to have manual
sewage cleaning, only after the CEO of the local
authority has permitted to do so after recording in
writing the specific valid reasons for allowing such
cleaning
▪ Protective gear and safety devices to be provided
by employers for cleaning of sewer or a septic tank
▪ Cleaning devices to be provided by local authority
for cleaning of sewer or a septic tank
▪ Safety precautions before, during and after a
person is engaged in the cleaning of a sewer or a
septic tank
 Provisions for Mechanized cleaning of
Sewers and Septic tanks

Under Section 33 of the MS Act, 2013:

❑ It shall be the duty of every local authority

and other agency to use appropriate
technological appliances for cleaning of
sewers, septic tanks and other spaces
within their control with a view to
eliminate the need for the manual handling
of excreta in the process of their cleaning
❑ It shall be the duty of the appropriate
Government to promote, through financial
assistance incentives and otherwise, the
use of modern technology, as mentioned in
sub-section (1)
 Obligations of Employers under MS Rules 2013

❑ The local body shall ensure that during cleaning of sewer or septic tanks,
cleaning devices are used which will include
Suction machine
Hydraulic trolley
Jetting machine
Hoses and washing instruments etc.

❑ The employer shall ensure that worker has life insurance policy for at least
Rs. 10 lakh and premium is paid by the employer.
Way Ahead-SOP & Guidelines
Implementation of the SOP on Cleaning of Sewers and Septic Tanks
released by MoHUA

Establishment of Emergency Response Sanitation Unit (ERSU)

in all major ULBs

Training, equipment and Certification of Sewer workers as Sewer

Entry Professionals (SEP).

Prohibiting entry of any other persons other than SEP

(authorized by ERSU) into sewer/septic tanks

Enrollment of SEPs in financial assistance program

under Swachhta Udyami Yojana (SUY) of National Safai Karamcharis Finance
and Development Corporation (NSKFDC)

Promoting Mechanized Cleaning of Sewers & Septic Tanks

 Way Ahead-Technological Solutions
Best Practices on Technological Solutions

HYDERABAD DELHI KERALA TAMIL NADU

Mini Sewer jetting 3 in 1 model machines Bandicoot robot Annam- A mobile
machines used in used by Delhi Jal board used by Kerala onsite Septage
Hyderabad enables enables cost ensures that manual treatment unit that
jetting machines to effectiveness by using a entry is reduced to houses a Liquid and
access narrow lanes single machines which the minimum by Solid Separation and
can perform 3 functions using robotic devices treatment system;
which can enter sewer solids are treated and
lines. converted into
manure or briquettes
All these initiatives leverage technological solutions which will ensure that manual entry is
opted only as a last resort measure
 National Safai Karamcharis
Finance and
Development Corporation
(NSKFDC)
An Apex Corporation under the Ministry of Social
Justice and Empowerment (MoSJE)

17
6
 PROFILE OF NSKFDC

An Apex Corporation under the Ministry of

Social Justice & Empowerment, Govt. of India

Established under the Section 8 of Companies Act – 2013

(erstwhile Section 25 of Companies Act-1956)

Working for Socio-Economic Upliftment of Safai Karamcharis including

Wastepickers/ Manual Scavengers & their dependants across the country

Incorporated on 24th January, 1997 & commenced its operations from October, 1997

177
 PROFILE OF NSKFDC

SAFAI KARAMCHARIS
A Safai Karamcharis means a person engaged in, or employed for any
sanitation work which includes sanitation workers and waste pickers,
excluding the home domestic workers & Manual Scavengers.

MANUAL SCAVENGERS
“Manual Scavenger” means a person engaged or employed by an
individual or a local authority or a public or private agency, for manually
TARGET cleaning, carrying, disposing of, or otherwise handling in any manner,
human excreta in an insanitary latrine or in an open drain or pit into which

GROUP the human excreta from insanitary latrines is disposed of, or on a railway
track or in such other spaces or premises, as the Central Government or a
State Government may notify, before the excreta fully decomposes in such
manner as may be prescribed, and the expression “manual scavenging"
shall be construed accordingly.
DEPENDANTS
Dependant means member of his/her family who is dependent on him/her:
➢ attained the age of 18 years & above for the purpose of availing loan
under the schemes of NSKFDC.
➢ 18 years to 45 years for the purpose of taking benefits of Skill
Development Training.
178
 Credit Based Schemes of NSKFDC

Sl. Name of the scheme Maximum Limit Rate of interest to Repayment

No. CAs Beneficiaries period

1 General Term Loan (GTL) Upto Rs.15 lacs 3% p.a. 6% p.a. 10 years*
2 Mahila Adhikarita Yojana (MAY) Upto Rs.1 lac 2% p.a. 5% p.a. 5 years*
3 Micro Credit Finance (MCF) Upto Rs.60,000/- 2% p.a. 5% p.a. 3 years*
4 Mahila Samridhi Yojana (MSY) Upto Rs.60,000/- 1% p.a. 4% p.a. 3 years*
5 Sanitary Marts (SM) Upto Rs.15 lacs 2% p.a. 4% p.a. @ 10 years*
4% p.a.
6 Green Business (GB) Upto Rs.2 lacs 2% p.a. 6 years#
(1% rebate for women)
Education loan (EL)
-For study in India 5 years after co-
-For study abroad termination of
[The interest on Education Loan (for study in Upto Rs.10 lacs 4% p.a. course with
7 India) is reimbursable under the scheme of the Upto Rs.20 lacs 1% p.a. (0.5% rebate for moratorium period
Ministry of Human Resource Development women) of one year.
(HRD) Govt. of India to the beneficiaries whose
family annual income is upto 4.50 lac per
annum]

* After implementation period of 120 days and moratorium of 180 days

# Including a moratorium period of 180 days
@ 1% rebate for women beneficiaries and 0.5% rebate for timely repayment.

179
 Schemes of NSKFDC – Swachhta Udyami Yojana (SUY)

• The “Swachhta Udyami Yojana (SUY)” has the twin objective of

cleanliness and providing livelihood to Safai Karamcharis and liberated Manual
Scavengers to achieve the overall goal of “Swachh Bharat Abhiyan” initiated
by the Hon’ble Prime Minister.
• Under SUY, financial assistance is provided for Procurement & Operation of
Sanitation related Vehicles/equipments .

• Municipal Corporations/Municipalities may avail financial assistance for

procurement of sanitation related equipment/vehicles under SUY as per the
details given below:-

Interest Rate Municipal

Loan Limit NSKFDC Share Repayment Period
per annum Corporation Share
Upto Rs.50.00 lacs 4%* Maximum upto 10
(1% rebate for 90% 10%
per unit timely repayment) years

180
 Terms & Conditions of SUY

➢ Utilization and moratorium period

• 90 days utilization period followed by another 90 days as moratorium period
➢ Ownership
• Municipal Corporation may procure the equipments/vehicles for mechanized
cleaning in their name.
➢ Responsibility of Repayment
• The sole responsibility of repayment to NSKFDC will be of Municipal
Corporation/Municipalities only.
➢ Process of Application
• The MoA to be executed between NSKFDC and the Municipal Corporation to
implement the scheme.
• Proposal to be submitted to NSKFDC in the prescribed format along with
demand for release of funds

181
 Indicative list of Equipments/Vehicles
Sewer and Septic Tank cleaning:-

Suction cum Jetting Machine for Cesspool Vacuum Evacuator/

sewer line cleaning Emptier for septic tanks

Bandicoot Robot Based Sewer Cleaning Devices

182
 Indicative list of Equipments/Vehicles

Other Cleaning Equipments

Desilting Machine (Open Nalla) Sweeping machines for road cleaning

➢Mobile Septage Treatment Unit

➢Compactor Machines

183
 SKILL DEVELOPMENT TRAINING FEATURES

➢Job oriented vocational/technical Skill Development Training to the target

group through State Govt. institutes/Sector Skill Councils as per common
norms.

➢The age group of candidates is between 18 years to 45 years for short term
training and there is no maximum age limit for RPL (Recognition of Prior
Learning) programmes.

➢ Training as per Common Norms issued by Ministry of Skill Development in

NSQF aligned courses

➢Provision of stipend @ Rs. 1500 per month for Safai Karamcharis & Rs. 3000
per month for Manual Scavengers

➢Wage/Self employment to be provided by training partners as per common

norms.

11
 CONTACT PERSONS

For any further information/details on the SUY,

➢Sh. B. L. Yadav, General Manager

[email protected]
Phone: 9899097167

➢Sh. K.K. Bhagat, Chief Manager (Project)

[email protected]
Mob – 9540767594

11
 Marks
4.3 Whether ‘Swachh Survekshan League-2020’ promoted in your city?
60

Cities are expected to promote Swachh Survekshan-2019 creative are placed at all prominent places
WHY of high citizen footfall to ensure participation. Besides, traditional approach, cities are also
encouraged to use ICT Based technology supporting behavior change viz. interactive games/value
added services for creating better awareness and mobilizing citizens.

Details required for supporting progress claimed Scheme of Ranking Marks

SBM(U) on-line monthly MIS: Data/progress updated till 5th day of Yes 60
the following month
• No. of Swachh Survekshan 2020 League campaigns being
promoted in the city No 0
• No. of places where creative have been used.
• Whether interactive games/value added services for creating
better awareness and mobilizing citizens used for promotion
• No. of posts/tweets on social media May-Jun’19 activities conducted within the
• No. of organizations/citizens engaged city need to be recorded along with pictures.
Details of number of activities need to be
Note: Only total count is required for the above parameter updated by 15th June 2019
 Marks
4.3 Whether ‘Swachh Survekshan League-2020’ promoted in your city?
60

Cities are expected to promote Swachh Survekshan-2019 creative are placed at all prominent places
WHY of high citizen footfall to ensure participation. Besides, traditional approach, cities are also
encouraged to use ICT Based technology supporting behavior change viz. interactive games/value
added services for creating better awareness and mobilizing citizens.

Details required for supporting progress claimed Scheme of Ranking Marks

SBM(U) on-line monthly MIS: Data/progress updated till 5th day of Yes 60
the following month
• No. of Swachh Survekshan 2020 League campaigns being
promoted in the city No 0
• No. of places where creative have been used.
• Whether interactive games/value added services for creating
better awareness and mobilizing citizens used for promotion
• No. of posts/tweets on social media May-Jun’19 activities conducted within the
• No. of organizations/citizens engaged city need to be recorded along with pictures.
Details of number of activities need to be
Note: Only total count is required for the above parameter updated by 15th June 2019
 Percentage of Sanitary Workers trained and equipped for cleaning water Marks
5.2 bodies/drains and installing waste screening systems/filters in drains 50

This indicator would assess whether sanitary workers are aware and equipped for cleaning water
WHY bodies , maintaining/installing waste screening systems/filters.

Scheme of Ranking Marks

Details required for supporting progress claimed
Yes, 100% Sanitary Workers trained 50
SBM(U) on-line monthly MIS: Data/progress updated till 5th day
of the following month
80% - 99% trained 40
• No. of sanitation staff deployed for cleaning water
bodies/drains
60% -79% trained 30
• No. of sanitation staff trained on installation/maintenance of
waste screening system/filters etc.
<60% trained 0
Note: Pictorial and documentary evidence of training conducted
along with attendance records.
Average of May-June’19 data will be calculated to
ascertain the progress made. However, it is mandatory to
fill-up SBM on-line MIS from April’19 onwards to qualify
Note: Only total count is required for the above parameter for this indicator
 Whether Caretakers deployed at CT-PTs are trained (as per SOPs on Operations Marks
5.1 & Maintenance of CT-PT) on maintaining their facilities? 50

The indicator would assess the extent to which caretakers are aware about safe sanitation and
WHY cleanliness practices which would benefit in the overall cleanliness of CT-PT to which they are
assigned
Scheme of Ranking Marks
Details required for supporting progress claimed
Yes, 100% caretakers trained 50
SBM(U) on-line monthly MIS: Data/progress updated till 5th
day of the following month 80% - 99% trained 40
• No. of functional CT and PT in the city
• No. of caretakers deployed at the CT/PT 60% -79% trained 30
• No. of caretakers trained with date ,time and attendance
<60% trained 0
record

Note: Only total count is required for the above parameter Average of May-June’19 data will be calculated to
ascertain the progress made. However, it is mandatory
to fill-up SBM on-line MIS from April’19 onwards to
qualify for this indicator