RASHIKA SINGH

WHY ME?
With a robust background in HR encompassing recruitment and operations, I bring
a wealth of expertise and achievements to your organization. My career highlights
include optimizing recruitment processes to attract top-tier talent across diverse
industries, implementing cost-saving strategies through effective vendor
management, and fostering a collaborative work environment that enhances
operational efficiency. I excel in streamlining HR operations, implementing HRIS
systems, and driving initiatives that boost employee engagement and satisfaction.
Committed to continuous learning and innovation, I am eager to contribute my
strategic mindset and operational acumen to your team, aligned with your
organizational goals and values.

WORK EXPERIENCE

CONTACT
Mobile:
Line Lead, Operation Associate – Gurugram, India
7606941411 (Jan’22 to Feb’24)
E-Mail:
[email protected] Served as a secondary point of contact, alongside the team leader, for the
client project manager and segment/regional leads.

• Implemented effective employee retention strategies to reduce turnover

and enhance engagement among high-performing staff.
• Developed and executed successful recruitment campaigns, attracting and
PROFILE screening suitable candidates to meet organizational needs.
“Dynamic HR professional with expertise • Designed and managed comprehensive onboarding programs ensuring
in employee retention, recruitment strategy, seamless integration of new hires and facilitated networking events to
and onboarding programs. Skilled in expand candidate pool.
fostering employee relations, providing • Demonstrated strong administrative skills in payroll management, leave
coaching for performance improvement, administration, and HR reporting, providing critical insights for strategic
and delivering efficient administrative decision-making.
support including payroll and HR • Conduct comprehensive finance inductions for new employees to ensure
reporting.”
they understand the company's financial policies, procedures, and systems.
Manage exit formalities from a finance perspective, ensuring all financial
obligations and entitlements are accurately processed and documented for
PERSONAL DOSSEIR departing employees.
D-O-B: 19th May 1999 • Address and resolve any salary discrepancies that arise, ensuring timely
and accurate payroll processing. Maintain and manage financial data,
ensuring its accuracy and accessibility for reporting and decision-making
SOCIAL MEDIA HANDLE purposes.
• Managed employee relations and provided coaching to foster a motivating
work environment, enhancing communication and team dynamics
• Handle cross-segment issues or escalated concerns, ensuring effective
communication and resolution of any problems.

https://www.linkedin.com/in/rashika-singh-
4b612a207
 • Collaborate with the Team Lead to meet all Key Performance Measures
(KPMs) for the functions as set by the Internal Unit Lead or senior
management. This includes adapting to process changes and updates
relevant to the Provider Address Correction function, ensuring the team's
performance aligns with organizational goals.
SKILL • Train new team members, ensuring they are well-versed in their roles and
responsibilities. Participate in brainstorming sessions to improve
Specialization knowledge management, communication tools, and overall process
• Recruitment (Non IT, BPO etc) efficiency. Handle top management escalation queries directly, guide team
• Onboarding members in managing escalated issues, and perform quality checks on
• Employee Retention responses provided by the team. Additionally, prepare MIS and Key
• Coaching Performance Analytics (KPA), and schedule training and knowledge
• Administrative Support transfer sessions to maintain high standards of performance and employee
• Payroll satisfaction.
• HR Reporting
• Grievances Management
• Talent & Strategic Management
• Event Networking
• Administrative Skills
• Interviewing Skills
• Compensation and Benefits system

Soft Skills
Human Resource (Intern) – Kolkata, India
• Multitasking
(Feb’21 to Aug’21)
• Empathic
• Adaptability & Multitasking
• Assisting with recruitment processes, including posting job openings and
• Time Management
scheduling interviews.
• Attention to details
• Supporting employee onboarding activities and paperwork.
• Problem Solving
• Updating and maintaining employee records and databases.
• Quick Decision Making
• Assisting with HR administrative tasks like drafting policies and organizing
training sessions.
APPLICATION KNOWLEDGE • Providing support in employee relations activities and projects as needed.
• ServiceNow
• Tax Proof Portal
• Tally ACADEMICS
• Workday
• BambooHR • Bachelor of Commerce (B.Com Hons- Accounting & Finance) from Shri
• ADP Workforce Now Shikshayatan College, University of Calcutta (2018-21).
• Microsoft Office • Strategic Diploma in Human Resource Management (2021)
• Attendance Tracking Systems • Graduated High Schooling 12th (CBSE) from St. Karen’s Secondary
• Canva School, Bihar (2018)
• Zoom • Graduated Secondary Schooling 10th (CBSE) from Delhi Public School,
• Google Meet Odisha (2016)
• Google Forms
REWARDS & ACHIEVEMENTS
LINGUISTIC DOSSEIR
• English UK (Fluent Overall) • Received recognition for stewardship, true partner and client value
• Hindi (Fluent Overall) creation
• Odiya (Conversational) • Recognised for lead with excellence, confidence and humility.
• Bengali (Understanding) • Awarded for One Global Network

REFERENCES
• Revati Narayan (Strategic Program Manager), Accenture, India
• Sthitha Pragna Mulam (Supervisor), Accenture, India

------------ (Details available upon request) ------------