iDATES – USER INTERFACE & INSTRUCTIONS

 Please, take the time to read through this document to familiarise yourself with the platform.
 Below you will see images the agent chat interface.
 You will be taken to the live site as part of your training.
 You will access the platform via http:// http://agents.moderationinterface.com/


After logging in and whilst waiting for a session to come through, the image above will be on your screen.
When a session does come through, your screen will look like the image above. Operator (you) on the right and the Client on the
left side. The empty text box in the middle is where you will write your reply. You are replying to the message with the DARK
BLUE CIRCLE next to it on the left. This is the most recent from the client (oldest message at the bottom) Once written click
‘’SEND MESSAGE’’

When you click on the ‘’SHOW ALL FIELDS’’ buttons, this will open up your screen and show you the ‘’NOTES’’ that
have been left about the Client on the left and the operator on the right. You can’t write in there as they are greyed
out.

However, in the ‘’OTHER INFORMATION’’ field you will see basic info about the profile and client - BEFORE you write
your reply and before your click SEND MESSAGE you must add any notes here – beneath ‘’OTHERS’’.

You must also READ the notes before asking the client questions – it’s bad practice to ask questions that have
already been asked and causes the client to think that the Operator profile is not paying attention to him.

The SEND MESSAGE button will only be operational after 75 characters or more have been written in your reply.

REACTIVATION MESSAGE - Bitte User Reaktivieren! - A system prompt to get a client who hasn't spoken for 24
hours or more back to the service [Bitte User Reaktivieren!] Respond to this accordingly - if it has been a few days
then tailor your message to suit this. Ask things like what is keeping him so busy or keeping him away from you - it's
ok to make it fun :) Tell him you’ve missed him – you urgently need to speak – ask questions etc…
 Alongside the messages sent you will see colour coded identifiers as shown in the legend above.

These will help you identify the type of message that you are responding too. Please read all replies/automated messages very carefully and be
sure to tailor your reply to their content each time – all messages MUST be original. NEVER Copy & Paste. NEVER duplicate your messages and
be sure to stay in context every time. As explained in your contract – all messages must be original and unique and individual otherwise you
will be removed from the project.

The Panic Room button must ONLY be used under very strict circumstances.

1. The client clearly states that they are underage (under 18) Do not engage in conversation and send straight to the room.

2. The client is talking about illegal activities (e.g. children, animals. rape, drugs, incest – never engage in father / daughter or mother / son
roleplay etc..)

3. The client is talking about suicide and has the means to do it there and then.. If he says ‘’ he feels down’’ or ‘’feels depressed’’ we do not
send him to the panic room. ONLY if he states he has the means / method to carry it out.

Don't worry, these things do not happen often, but I need to make you aware but never engage in Conversation with them – please send the
session straight to the Panic Room to be handled by your Team Leaders.

Do not use the panic room just to get rid of sessions.

When you click on the STATS button you will see the messages sent for the current month and the previous month under SMS – these are the
messages that you will be paid for. The payment period is from the 1st of the Month through to the last day of the month inclusive.

You also have an optional audio alert which is useful in letting you know when a message comes through to you. You will be working multiple
platforms so it is ideal to have this on so you hear it.
 IMPORTANT INFORMATION ONGOING.

• After your training session you will receive a welcome email containing full guidance on payments and shifts and help sheets.

• Each week you need to book in for shifts using an online portal.

• You MUST book at least 12 shifts (12 hours minimum per week).

• You can book your shifts from Tuesday midday GMT to Thursday midday GMT. Book your hours ASAP to avoid disappointment.

• If you make a mistake whilst booking your shifts, please email us detailing exactly which shift you need removing with day/date/time zone. If
you discover you cannot attend a shift please use the shift swap function – this requires 2 or 3 days notice to allow another agent to pick up
the shift

• Once the plan is finalised on Friday you must work all shifts as scheduled. You will see emails sent out during busy times asking for help –
please make an effort to sign in and help when you see them. When the messages queues are over 150 across all platform combined you may
help out – we call this freestyling - but please log out when the numbers fall below 150

• Payment is monthly and usually within the first 10 business days of the month. Please do not email us asking where you payment is until
after the 10th business day of the month. Be sure that you have returned the completed Self Billing Agreement and we have your correct
payment details on the Auto Pay Excel sheet.

• Please keep in contact with your Team Leaders about any emergencies. If you are unwell and really cannot work a shift please give as much
notice as possible. Please email / skype regarding any issues as soon as you know.

Contacts.

[email protected] UK Project Team Assistant Team Leader and UK Trainer and your ongoing support throughout your time
with us Please also add to skype gary.kerr_8

[email protected] UK Project Team Leader – please only contact James regarding payment queries and also please add him
to skype james.finch_12

Rule 1: Explicit Chat AFTER 10 messages & Meetings

If the client starts explicit chat immediately, then you must steer him away from that – tell him you’d like to get to know him better and there
is more to you thank just sex etc… Also – later in the conversation, the client must start explicit chat and NEVER YOU. We never agree to meet
with the client or tell him we will meet at a later date!

Rule 2: Original and Unique Messages

Please read all replies/automated messages very carefully and be sure to tailor your reply to their content each time – all messages MUST be
original. NEVER Copy & Paste. NEVER duplicate your messages and be sure to stay in context every time. As explained in your contract – all
messages must be original and unique and individual otherwise you will be removed from the project.

Rule 3: Forbidden sexual practices and fantasies

As soon as the customer expresses a clear desire for prohibited sexual practices or sexual fantasies in the areas of child pornography/pedo-
sexuality, incest (sex with siblings or relatives), zoophilia/sodomy (sex with animals), the chat process has to stop immediately. Please send the
session to the Panic Room as you read before.
Rule 4: Racist Thoughts

As soon as the customer expresses racist ideas (right-wing or left-wing radicalism, extremist) he is to be pointed out to refrain from doing so.
Should he nevertheless still make statements in this direction, use the panic room.

Rule 5: Intentions to MEET

Never make any concrete intentions or suggestions of meeting the client. If the customer explicitly asks for a meeting, this must not be
answered with an intention of meeting on the part of the operator. Always go about it that you are not ready, want to know him better etc…
Don’t say things like ‘’there are too many rapists and murderers out there – that will put him off.’’

Rule 6: Customer Phone Numbers / Email Addresses

From time to time a client will give you his number / email address – NEVER tell the client that you can’t see it or it is censored – always thank
him and tell him you’ll keep it safe till you are ‘’ready’’ – if he hasn’t given you his name, now is a good time to ask for his name so you can
‘’store it safely with his number’’

Rule 7: External Services

It is prohibited to inform customers of other (chat) platforms and/or communication channels (instant messaging etc.) which are not operated
by this platform owners. NEVER agree to speak to him on whatsapp, ring him when you are free etc…

Rule 8: Sharing and use of customer information

It is strictly forbidden to pass on any customer information (phone numbers, email, personal data etc.) received through the chat conversation
to third parties and/or to use it for own purposes.

Rule 9: Dealing with the customer

Every customer is to be treated with respect and courtesy. He takes advantage of a chargeable service, which should be provided to his
complete satisfaction. Each operator strives to maintain the chat for as long as possible through his or her trained communication skills. Never
be offensive or unkind to the client – but at the same time ‘’keep it real’’ etc..

Rule 10: Identity transparency for customers

If the customer explicitly asks for the identity of the operator or explicitly questions the identity of the chat profile, the customer should be
referred to the platforms rules which he agreed to when he signed up and you refer to the service as a moderated chat service. (Reference to
Chat & Platform Conditions online)

Rule 11: Quality assurance

The operator strives to maintain a high level of chat quality. This includes continuous monitoring of the used operators to increase
performance as well as internal trainings to improve the communication skills of the operators. Always ask questions in your replies and be
sure to refer to ALL the points raised in the client messages. Good grammar, good punctuation, good capitalisation, and NO text speak.

Rule 12. Common Sense.

Please use common sense when assigning the Op Profile things like Profession and Number of kids etc.. If she is 20 years old she is NOT going
to be a lawyer/solicitor at that age. She is unlikely to have 5 kids aged 12 etc.. Always log these details in the notes.

Rule 13. Message Length / Quality

Always answer all the client questions and log in the notes things he has chosen to share about himself. If the client writes a long message to
you then you should write a long quality message in return – answering all his points raised. All messages should be longer than 75 characters
before using emojis.

Rule 14. Check For Errors

Always check for errors before you send. Have you logged notes? Do you have his name correct? All punctuation and spelling correct? Quality
is essential as always.

Rule 15. Explicit Chat.

If you take over a session and it is in the throws of Sexual Activity DO NOT CHANGE THE SUBJECT with a random reply – keep the conversation
flowing and keep the client engaged.

Rule 16. Scam Chat

Please do not say things like ‘’I’ve been scammed here in the past’’ in an attempt to make it sound more realistic – it doesn’t – please avoid this
always.
Rule 17. Age Of The Client

Be aware of the age of the client and the profile he is chatting with. A 89 year old woman wouldn’t necessarily use lol etc.. as a younger person
would. She may not be as tech savvy as a younger person either.

Rule 18. Account Security

Your login details are your responsibility – keep them safe and keep them secret at all times. You are only person permitted to access our
platforms – never allow anyone else access or anyone else to work on your behalf – both these acts are expressly forbidden and will result in
the termination of your contract.