IndigoVision

Enterprise NVR-AS 4000

Linux Appliance

User Guide
 Enterprise NVR-AS 4000 Linux Appliance

THIS MANUAL WAS CREATED ON WEDNESDAY, NOVEMBER 24, 2021.

DOCUMENT ID: IU-NVR-MAN022-18

Legal Considerations
LAWS THAT CAN VARY FROM COUNTRY TO COUNTRY MAY PROHIBIT CAMERA SURVEILLANCE . P LEASE ENSURE THAT THE RELEVANT LAWS
ARE FULLY UNDERSTOOD FOR THE PARTICULAR COUNTRY OR REGION IN WHICH YOU WILL BE OPERATING THIS EQUIPMENT . INDIGO VISION
LTD. ACCEPTS NO LIABILITY FOR IMPROPER OR ILLEGAL USE OF THIS PRODUCT.

Copyright
COPYRIGHT © INDIGOVISION LIMITED. ALL RIGHTS RESERVED.
THIS MANUAL IS PROTECTED BY NATIONAL AND INTERNATIONAL COPYRIGHT AND OTHER LAWS. UNAUTHORIZED STORAGE, REPRODUCTION,
TRANSMISSION AND/OR DISTRIBUTION OF THIS MANUAL, OR ANY PART OF IT, MAY RESULT IN CIVIL AND/OR CRIMINAL PROCEEDINGS.

I NDIGO V ISION IS A TRADEMARK OF I NDIGO V ISION L IMITED AND IS REGISTERED IN CERTAIN COUNTRIES . I NDIGO U LTRA , I NDIGO P RO ,
I NDIGO L ITE , I NTEGRA AND C YBER V IGILANT ARE REGISTERED TRADEMARKS OF I NDIGO V ISION L IMITED . C AMERA G ATEWAY IS AN
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THEIR RESPECTIVE OWNERS.

S AVE AS OTHERWISE AGREED WITH I NDIGO V ISION L IMITED AND / OR I NDIGO V ISION , I NC ., THIS MANUAL IS PROVIDED WITHOUT EXPRESS
REPRESENTATION AND / OR WARRANTY OF ANY KIND . T O THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS , I NDIGO V ISION L IMITED
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Contact address
IndigoVision
Caledonian Exchange,
1st Floor, 19a Canning Street,
Edinburgh,
EH3 8EG

Dell Software License Agreement

BEFORE USING YOUR SYSTEM, READ THE DELL SOFTWARE LICENSE AGREEMENT THAT CAME WITH YOUR SYSTEM. YOU MUST CONSIDER
ANY MEDIA OF D ELL - INSTALLED SOFTWARE AS BACKUP COPIES OF THE SOFTWARE INSTALLED ON YOUR SYSTEM ' S HARD DRIVE . I F YOU
DO NOT ACCEPT THE TERMS OF THE AGREEMENT, CALL THE CUSTOMER ASSISTANCE TELEPHONE NUMBER.

FOR CUSTOMERS IN THE UNITED STATES, CALL 800-WWW-DELL (800-999-3355).

F OR CUSTOMERS OUTSIDE THE U NITED S TATES , VISIT SUPPORT . DELL . COM AND SELECT YOUR COUNTRY OR REGION FROM THE TOP OF
THE PAGE.

NVR-AS License Terms

T HE OPERATING SYSTEM ON THE DEVICE IS NOT LICENSED AS GENERAL PURPOSE SERVER SOFTWARE . AS SUCH , YOU ARE PROHIBITED
FROM INSTALLING AND USING ANY OTHER SOFTWARE ON THAT SERVER ( UNLESS SUPPLIED BY I NDIGO V ISION ); AND ACCESSING OR USING
DESKTOP FUNCTIONS ON THE SERVER OTHER THAN AS NECESSARY FOR OPERATING THE NVR-AS SOFTWARE.

2 User Guide - v18

TABLE OF CONTENTS

Legal Considerations 2
Copyright 2
Contact address 2
Dell Software License Agreement 2
NVR-AS License Terms 2

1 About This Guide 5

Safety notices 5

2 Overview 7
Hardware 7
Enterprise NVR-AS 4000 1U variant 7
Enterprise NVR-AS 4000 2U variant 8
Enterprise NVR-AS 4000 G3 2U variant 8
Fault monitoring 9

3 Getting Started 11
Server installation 11
Installing additional disks (Enterprise NVR-AS 4000 G3 2U only) 11
Complete the initial system setup 12
Configuration 12
DHCP 13
Using a monitor and keyboard 13
Configure the License Server 13
Edge Storage Retrieval 14
NVR Footage Retrieval 15

4 Operations 17
Disk management 17
RAID redundancy 17
Replacing a faulty disk 18
Taking a disk offline 18
Whole storage array replacement 19
Install, replace or remove a redundant PSU from the Enterprise NVR-AS 4000 2U/G3 2U variant 20
Install a redundant PSU in the Enterprise NVR-AS 4000 20
Replace a redundant PSU in the Enterprise NVR-AS 4000 21

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 Enterprise NVR-AS 4000 Linux Appliance

Remove a redundant PSU from the Enterprise NVR-AS 4000 2U/G3 2U variant 21
Install a new license or update an existing license 22
OMSA X.509 Certificate Management 23
SSL Server Certificates 24

5 Maintenance 25
Recover system using USB Restore Media 25
RAID configuration for the Enterprise NVR-AS 4000 1U 26
RAID configuration for the Enterprise NVR-AS 4000 2U/G3 2U 26
Recreating RAID configuration using the BIOS 27
Importing or clearing a foreign array configuration 28

6 Configuration 29
Web Configuration pages 29
Home 29
Network 30
Date & Time 31
Disk 31
NVR 32
Alarms 33
Status Monitoring 34
Network Security 34
Email 36
Bandwidth Management 36
License 37
Firmware Upgrade 38
Diagnostics 38

7 Troubleshooting 39
Monitor recordings 39
NVR Alerts 39
Recording failure alerts 39

A General Public License 41

4 Enterprise NVR-AS 4000 User Guide - v18

1 ABOUT THIS GUIDE

This guide is written for users of the IndigoVision Enterprise NVR-AS 4000 system and
provides an overview of Enterprise NVR-AS 4000 as well as installation and configuration
information.

Safety notices
This guide uses the following formats for safety notices:

Indicates a hazardous situation which, if not avoided, could result in death or serious injury.

Indicates a hazardous situation which, if not avoided, could result in moderate injury,
damage the product, or lead to loss of data.

Indicates a hazardous situation which, if not avoided, may seriously impair operations.

Additional information relating to the current section.

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1 About This Guide Enterprise NVR-AS 4000 Linux Appliance

6 Enterprise NVR-AS 4000 User Guide - v18

2 OVERVIEW

IndigoVision's Enterprise NVR-AS 4000 - Linux Appliance is part of IndigoVision’s Control

Center suite. It provides a powerful and integrated recording and playback system for video
and audio from IP cameras and encoders, to suit all your requirements.
The Enterprise NVR-AS 4000 can be located at any point on the network and operation can
continue without the need for management software providing a truly scalable and reliable
system.
The Enterprise NVR-AS 4000 provides the following features:
• Record and playback MJPEG, JPEG 2000, MPEG-4, and H.264 video and audio
streams
• Full frame rate recording of up to 100 streams (1U variant) or up to 200 streams
(2U/G3 2U variants) with simultaneous playback of up to 25 streams (up to 100
streams on Enterprise NVR-AS 4000 G3 2U)
• Third party camera support
• RAID storage resilience and redundant power and network connections
• Powerful and distributed alarm management
• Digital Signatures and Tamper Protection of recordings
• Integrated hardware fault monitoring

Hardware
The Enterprise NVR- AS 4000 is available as a 1U or 2U rack mounted chassis. Two
generations of 2U platforms are supported - the 2U and G3 2U.

Enterprise NVR-AS 4000 1U variant

The Enterprise NVR- AS 4000 1U variant has four hot- swappable hard- disk bays,
accessible from the front of the device. The disks in these bays are configured as a RAID5
array. This array is used for the operating system, configuration information and for video
storage.

Figure 1: Enterprise NVR-AS 4000 1U

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2 Overview Enterprise NVR-AS 4000 Linux Appliance

This variant has two 1Gbps Ethernet ports which are aggregated for greater throughput
and redundancy.

Enterprise NVR-AS 4000 2U variant

The Enterprise NVR-AS 4000 2U variant has 12 hot-swappable hard-disk bays, accessible
from the front of the device. The disks in these bays are configured as a RAID6 array. This
array is used for video storage.

Figure 2: Enterprise NVR-AS 4000 2U

The 16 disk variant has an additional four hard-disk bays, accessible internally. These are
not hot-swappable.
These four bays and the 12 front-accessible bays are configured as a single RAID6 array
for video storage.
In addition there are also two hot-swappable disks, accessible from the rear of the device.
These disks are configured as a RAID1 array. This array is used for the operating system
and configuration information.
This variant has two 10Gbps Ethernet ports and two 1Gbps Ethernet ports. These are
configured as separate aggregated pairs for greater throughput and redundancy.
In order to use the 10Gbps Ethernet ports, you must also purchase Direct Attach twinax
cables or 10GBASE-SR fibre optic SFP+ transceiver modules from IndigoVision.

The Enterprise NVR- AS 4000 2U only supports either the 1Gbps Ethernet pair or the
10Gbps Ethernet pair to be connected at any given time, not both.

Enterprise NVR-AS 4000 G3 2U variant

The Enterprise NVR-AS 4000 G3 2U variant has three configurations, defined by base
video storage capacity. In all three configurations, storage is divided between a RAID1
array which is used to store OS and configuration data and a RAID6 array which is used to
store recorded video. Each configuration only differs by the location and type of the
physical disks included in these arrays.

Figure 3: Enterprise NVR-AS 4000 2U/G3

The disk configurations are as follows:

• 48TB

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Enterprise NVR-AS 4000 Linux Appliance 2 Overview

• RAID1: Two hot-swappable solid-state disks, accessible from the rear of the
device
• RAID6: 12 hot-swappable hard-disk bays, accessible from the front of the device
• 100TB/120TB
• RAID1: Two hot-swappable solid-state disks, accessible from the rear of the
device
• RAID6: Four internal (i.e. non-hot-swappable) hard-disk drives and 12 hot-
swappable hard-disk bays, accessible from the front of the device
• 140TB/168TB
• RAID1: Two internal (non-hot-swappable) solid-state disks
• RAID6: Four internal (non-hot-swappable) hard-disk drives, 12 hot-swappable
hard-disk bays, accessible from the front of the device and two hot-swappable
hard-disk bays, accessible from the rear of the device
All three configurations have two 10Gbps Ethernet ports and two 1Gbps Ethernet ports.
These are configured as an aggregated group.
In order to use the 10Gbps Ethernet ports, you must also purchase Direct Attach twinax
cables or 10GBASE-SR fibre optic SFP+ transceiver modules from IndigoVision.

The Enterprise NVR-AS 4000 G3 2U only supports either the 1Gbps Ethernet pair or the
10Gbps Ethernet pair to be connected at any given time, not both.

Fault monitoring
The Enterprise NVR- AS 4000 provides hardware fault monitoring integrated with
IndigoVision Control Center.
The following hardware is monitored:
• RAID arrays for video storage and the Operating System
• System fans
• Redundant power supplies (if installed)
• Network interfaces
The RAID arrays and fans are always monitored. The redundant power supplies and
network interface fault monitoring must be configured before these components are
monitored.
► For more information, see "Status Monitoring" on page 34

To effectively monitor the health of the IndigoVision unit, IndigoVision recommends that
you create a Device Fault Detector for the NVR.
► For more information, refer to the Control Center help.

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10 Enterprise NVR-AS 4000 User Guide - v18

3 GETTING STARTED

This chapter describes the initial steps required to start using the Enterprise NVR-AS 4000
device.

Server installation
Follow the instructions provided in the Quick Start Guide to safely install the server.

Before installing the Enterprise NVR-AS 4000, review the safety instructions and guides
provided with the system.

Before installing a redundant PSU into the system, perform the initial configuration
process.
► For more information, see "Install, replace or remove a redundant PSU from the
Enterprise NVR-AS 4000 2U/G3 2U variant" on page 20

Installing additional disks (Enterprise NVR-AS 4000 G3 2U

only)
If you intend to expand the disk capacity of a standard Enterprise NVR-AS 4000 G3 2U
prior to commissioning it, the recommended method is to delete the existing RAID6 virtual
disk and recreate it:
1. Insert additional disks.
2. Power on the device.

The NVR automatically runs self-test on first power-up only. If the device is powered on
after installation of the additional disks and successfully runs self-test, it rebuilds the array
as part of this process. If however, self-test has already been run prior to inserting the new
disks, a manual rebuild is required.

If you need to manually rebuild the array, the following additional steps are necessary:

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3 Getting Started Enterprise NVR-AS 4000 Linux Appliance

1. Use a monitor and keyboard to log in to the device. The username is ‘root’ and the
password is the Web Configuration password (default: ‘admin’, if Web Configuration
has not been accessed yet).
2. Run the raidprep command to create the new storage array with the correct
configuration. This will destroy any data on the disk.
The following table outlines the options for expanding the capacity of the Enterprise NVR-
AS 4000 G3 2U variants:
Table 1Expansion capacity and options
Variant Initial disk count Supported expansion options

48TB 8 x 8TB (48TB total when in RAID6 array) 9 (56TB), 10 (64TB), 11 (72TB), 12 (80TB)

100TB 12 x 10TB (100TB total when in RAID6 array) 13 (110TB), 14 (120TB)

140TB 16 x 10TB (140TB total when in RAID6 array) 17 (150TB), 18 (160TB)

120TB 12 x 12TB (120TB total when in RAID6 array) 13 (132TB), 14 (144TB)

168TB 16 x 12TB (168TB total when in RAID6 array) 17 (180TB), 18 (192TB)

The usable capacity of disks used to expand the RAID array is limited to the capacity of the
smallest disk already in the array.
Larger disks can be used for expansion, however, any excess capacity is ignored.
For example, if 12TB disks are used to expand an array that contains 10TB disks, only
10TB is used from each of the 12TB disks.

Complete the initial system setup

Before you can configure the rest of the Enterprise NVR- AS 4000 settings the
Administrator password must be set. This is done by accessing the web interface on the
device, the first time you do so you will be prompted to set the appliance administrator
password.
When first powered on the Enterprise NVR-AS 4000 is set to use DHCP.
In order to get the IP address of the system, which is required to access the web interface,
you can do one of the following:
1. Query your DHCP server to find which IP address has been assigned to the system
2. Configure the system to use a static IP address.
► For more information, see "Using a monitor and keyboard" on page 13

Until the Administrator password is set you will not be able to discover the Enterprise NVR-
AS 4000 in Control Center or perform any further configuration.

Configuration
Initial configuration can be done using one of the following methods:
• Monitor and keyboard connected directly to the device

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Enterprise NVR-AS 4000 Linux Appliance 3 Getting Started

After initial configuration is complete, further device configuration and setup is completed
using the Web Configuration pages.
► For more information, see "Configuration" on page 29

DHCP
If your network supports DHCP connections, attach the device to the network and a valid IP
address is automatically assigned. The Enterprise NVR-AS 4000 can then be discovered
using the Control Center front-end application.
If your network does not support DHCP, the device will not be assigned an IP address and
you must follow the monitor and keyboard instructions.

The Enterprise NVR-AS 4000 2U/G3 2U variant only supports either the 1Gbps ethernet
pair or the 10Gbps ethernet pair to be connected at any given time, not both.

Using a monitor and keyboard

The Enterprise NVR-AS 4000 device can be configured by connecting a monitor to the
VGA port and a keyboard to one of the USB ports.
1. Connect the keyboard and monitor to the device and press Enter.
You should see the following prompt:
IndigoVision Enterprise NVR-AS 4000 [standaloneNVR]
login:
2. Log in to the device using the username config and password config.
The device prompts you to enter the new configuration values.
3. At each prompt, press Enter to accept the current value.
• DHCP - Enter Y or N to chose between a DHCP or static IP configuration.
• IP Address — Enter the IP address for the unit's network connection.
• Subnet Mask — Enter the IP network subnet mask for the unit's network
connection.
• Gateway — Appropriate default gateway for remote network access: this is only
required if the unit is to communicate with devices on a different subnet.
• Preferred/Alternate Name Server Address — Enter the IP address of the DNS
server used to convert network names into numerical IP addresses. You only
need to enter a name servers if you wish to specify NTP or SMTP server
addresses as names and not as IP addresses.
• NVR name — Enter a name to describe the unit.
• NVR location — Enter a name to describe the location of the unit.
• Reset network security — Enter Y to reset all passwords used to access device,
disable IP Access Restrictions, and reset the device to HTTP use only by deleting
any HTTPS certificate or certificate request.
You are now ready to attach the device to the network.

Configure the License Server

To complete the NVR-AS setup and allow it to record, you must configure the Enterprise
NVR-AS 4000 to use an IndigoVision License Server. You can do this by using the device

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web configuration pages.

► For more information, see "License" on page 37

Edge Storage Retrieval

The Enterprise NVR-AS 4000 supports Edge Storage Retrieval from compatible cameras
using ONVIF Profile G. This functionality is enabled in the NVR Configuration tab of the
Web Configuration.
► For more information, see "Network" on page 30.

When Edge Storage Retrieval is enabled, it is enabled for all compatible cameras
connected to the NVR. It is not possible to enable it per camera or per recording job.

Edge Storage Retrieval cannot be done on a Failover NVR.

Edge Storage Retrieval improves the robustness of a system to allow it to cope with:
• Network interruptions between cameras and NVRs.
• Loss of power to an NVR.
Edge Storage Retrieval is limited to Video and Audio only. The following cannot be
retrieved:
• Metadata.
• Missed events.
• Alarms.
In addition to streaming to an NVR, cameras are also set-up to record to their internal
storage. After loss of power to the NVR or a network interruption, when restored, the NVR
requests missing recordings from the camera(s). The NVR attempts to retrieve available
recordings on the camera from the last 24 hours and stores them alongside previously
recorded footage. The recordings can then be played back and exported from Control
Center as normal with no distinction between recorded and retrieved footage.

The time period when a job is disabled is not remembered, so if a job is disabled then re-
enabled, the NVR can retrieve footage from the time period where the job had been
disabled.

To prevent the NVR repeatedly checking cameras, the results of the camera Profile G
compatibility check are stored in the NVR's memory. Once this information is stored the
NVR will not check a camera's Profile G compatibility again until the NVR restarts.

If a firmware upgrade is applied to a camera to provide Profile G support, the NVR must be
restarted for this change to take effect.

To use this functionality, cameras must have on board storage and must be configured with
a single active on board recording job. Missing recordings are checked for when:

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Enterprise NVR-AS 4000 Linux Appliance 3 Getting Started

• The NVR starts.

• The camera network connection is restored.
• Manually triggered by Start Edge Storage Search on the Control Center Playback
menu.

On board recording cannot be configured in Control Center. The camera must be

configured to record to the SD card through the camera's web interface.
Cameras must have a single active on board recording job.

NVR Footage Retrieval

The Enterprise NVR-AS 4000 supports footage retrieval from an IndigoVision source NVR
that is configured to be part of the same site. This functionality is enabled when you add
one or more source NVRs to the currently selected (destination) NVR in Control Center.
1
To enable NVR Footage Retrieval, Control Center 18.0 or later must be used.

► For more information, refer to the Control Center help.

NVR Footage Retrieval permits the automatic transfer of recordings from the source NVR
to a destination NVR. NVR Footage Retrieval is intended for instances when a smaller
NVR is outside of network coverage during operation, for example, when on a vehicle;
when the source NVR reconnects to the network, the footage is automatically retrieved.
When retrieved by the destination NVR, recordings from the last 7 days will be retrieved by
the destination NVR. These recordings can then be played back and exported from Control
Center as normal with no distinction between recorded and retrieved footage..
If the transfer of footage is interrupted, for example, the network connection is lost, the
transfer is re-attempted when the connection to the source NVR is established.
1
Any digital watermarking (source or incident authentication) that a Source NVR adds to the
footage will be preserved as part of the transfer.

1
Do not use NVR Footage Retrieval as a replacement to NVR redundancy. Use the existing
Failover functionality if that solution is required.

1
Enabling this feature can necessitate large transfers of recorded footage. If there is a
footage retention policy in place, users must make sure there is enough storage in place on
the destination NVR.

Use the NVR Configuration tab of the Web Configuration to configure the NVR Footage
Retrieval settings:
• Maximum Simultaneous Sources: The maximum number of NVRs that footage
will be retrieved from at any one time.

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This setting can be set to a lower value to decrease the impact on active recording
jobs on the NVRs and network.
• Time Limit: Sets new retrieval tasks to happen only in a specific time window.
To decrease the impact on active recording jobs on the NVRs and network, you can
allow NVR Footage Retrieval when fewer recordings are scheduled.
• Start Time: Specifies the NVR Footage Retrieval start time.
• End Time: Specifies the NVR Footage Retrieval end time.

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4 OPERATIONS

This chapter describes common tasks required for the operation of the Enterprise NVR-AS
4000 device.

Disk management
Raid status monitoring and disk replacement uses the Dell™ OpenManage™ Server
Administrator (OMSA). The OMSA can be started from the Enterprise NVR-AS 4000 Disk
configuration page.
► For more information, see "Disk" on page 31
• When accessing the OMSA, Internet Explorer indicates that there is a problem with
the website’s security certificate unless the procedure in OMSA X.509 Certificate
Management is followed. Click Continue to this website to open the OMSA.
► For more information, see "OMSA X.509 Certificate Management" on page 23
• The OMSA then requests credentials. Enter the user name root and the password
currently set for the Web Configuration pages.

RAID redundancy
The Enterprise NVR-AS 4000 1U variant uses RAID5 for all of the storage in the system:
operating system, configuration and video footage.
The Enterprise NVR-AS 4000 2U/G3 2U variants use RAID1 for operating system and
configuration information, and RAID6 for video storage.
A RAID1 or RAID5 array can tolerate a single disk failure. A RAID6 array can tolerate up to
two disks failing.
If a disk fails, it must receive attention at the earliest opportunity to maintain maximum array
redundancy.

IndigoVision recommend you create a Device Fault Detector for the NVR in order to
receive alarms if the video storage array is degraded.
► For more information, refer to the Control Center help.

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Replacing a faulty disk

Do not remove disks unnecessarily while the device is in operation. This causes the system
to consider the disk as failed.

Power off the NVR before attempting to examine or replace any internal disks.

Always use ESD protection when examining or replacing the components inside the NVR.

When the Dell OpenManage Server Administrator (OMSA) reports that a disk is faulty, it
must be replaced as soon as possible. Contact IndigoVision Technical Support to arrange
for a replacement to be supplied.

The disks installed in the Enterprise NVR-AS 4000 2U variants have different part numbers
dependent on where they are located and whether they are video storage disks or not.
Before ordering replacements, be sure to obtain the part number of the actual disk that is
malfunctioning.

• Use the OMSA to put the faulty disk offline.

► For more information, see "Taking a disk offline" on page 18
• Remove the faulty disk and replace it with a disk of the same capacity.
• The RAID controller automatically incorporates the replacement disk and starts
rebuilding the array.
• Confirm that the disk is incorporated into the array and has started rebuilding using
the OMSA.
• In some cases the disk may need to be manually added as a hot spare. Shortly after
adding a new disk, the controller starts rebuilding the new disk.
If two disks fail at the same time in the Enterprise NVR-AS 4000 2U/G3 2U variant, do the
following:
• Replace one disk and allow it to completely rebuild.
• After the first disk has completely rebuilt and the array has redundancy, replace the
second disk

Taking a disk offline

Before a disk is physically removed from an Enterprise NVR-AS 4000 it must first be taken
offline using the OMSA.

To take a disk offline, do the following:

1. Open the OMSA
2. Expand the Storage node in the right hand pane

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Enterprise NVR-AS 4000 Linux Appliance 4 Operations

3. Expand the node for the RAID controller in your system

1U: PERC H330
2U: PERC H730
4. Expand the Connector 0 node
5. Expand the Enclosure node
6. Select the Physical Disks node
7. Select Offline... from the Tasks drop down that corresponds to the disk you want to
take offline
8. Click Execute that corresponds to the disk you want to put offline
9. Use the displayed confirmation page to confirm you are taking the correct disk offline
10.When you are confident you are taking the correct disk offline click Offline
11.Click OK

Whole storage array replacement

Whole storage array replacement is only possible on the 2U variants. This allows a running
storage array to be archived.

Archiving a storage array

You can archive the storage array by removing the disk array.
1. Press the front panel button on the Enterprise NVR-AS 4000 or use the shutdown
button on the Diagnostics Web Configuration page to safely shut down the unit.
2. Remove the entire storage disk array.

Label the disks appropriately to ensure you can identify them at a later date.

After you have removed the disk array, you can replace them with either:
• An archived disk array,
• A new set of disks that can be configured as a blank storage array.

Restoring an archived storage array

You can restore an archive storage array by replacing the archived disk array in an
Enterprise NVR-AS 4000 that contains no storage disks.
Before starting this procedure, ensure the Enterprise NVR-AS 4000 is powered off and has
no storage disks.

When restoring an archived storage array, all disks from the archived array must be
inserted into the NVR.

1. Insert the complete archived video storage disk array that is to be restored.
2. Power on the device.
3. Within the BIOS or using the OMSA, import the foreign disk array configuration.
► For more information, see "Importing or clearing a foreign array configuration" on
page 28
4. Reboot the Enterprise NVR-AS 4000.

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4 Operations Enterprise NVR-AS 4000 Linux Appliance

The Enterprise NVR-AS 4000 is now running with the restored storage array.

Inserting new disks to create a new storage array

You can add new disks to create a blank storage array.
Before starting this procedure, ensure the Enterprise NVR-AS 4000 is powered off and has
no storage disks.
1. Insert an array of at least 8 disks that are either blank or can be erased.

The Enterprise NVR-AS 4000 G3 2U supports a storage array containing any number of
disks between 8 and 18.

2. Power on the device.

3. Within the BIOS or using the OMSA, clear any foreign storage disk array
configuration.
► For more information, see "Importing or clearing a foreign array configuration" on
page 28
4. Use an SSH client or a monitor and keyboard to log in to the device. The username
is root and the password is the Web Configuration password. If Web Configuration
has not been accessed and a password set, SSH login will not be available and local
login with monitor and keyboard will use the password "admin".
5. Run the raidprep command to create the new storage array with the correct
configuration.
The Enterprise NVR-AS 4000 is now running with a newly created storage array.

Install, replace or remove a redundant PSU from the

Enterprise NVR-AS 4000 2U/G3 2U variant
Redundant PSUs are manually installed, replaced and removed from the Enterprise NVR-
AS 4000 2U/G3 2U variant.

Install a redundant PSU in the Enterprise NVR-AS 4000

Before installing a redundant PSU, perform the initial configuration for the Enterprise NVR-
AS 4000 2U/G3 2U variant.
► For more information, see "Getting Started" on page 11

To add a second PSU to the unit:

1. If installed, remove the power supply unit blank plate.
2. Slide the new PSU into the chassis until the power supply unit is fully seated and the
release latch snaps into place.
3. Attach the AC power cable to the new PSU.
4. Wait for 15 seconds for the system to recognize the power supply unit and determine
its status.
The power supply redundancy may not occur until discovery is complete.

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The power supply unit status indicator turns green to signify that the power supply
unit is functioning correctly.

The next time the unit reboots, it may go through an automatic configuration stage
including a 2 minute power-off period. At the end of this process, the unit automatically
reboots and starts normally.

Redundant power can be monitored through Control Center by using an NVR Fault
Detector.

Replace a redundant PSU in the Enterprise NVR-AS 4000

When replacing a redundant PSU, ensure that the other PSU is fully operational. Loss of
power may lead to corrupt or lost data.

To replace a PSU in the unit:

1. Remove the faulty PSU from the unit.
2. Slide the new PSU into the chassis until the power supply unit is fully seated and the
release latch snaps into place.
3. Attach the AC power cable to the new PSU.
4. Wait for 15 seconds for the system to recognize the power supply unit and determine
its status.
The power supply redundancy may not occur until discovery is complete.
The power supply unit status indicator turns green to signify that the power supply
unit is functioning correctly.

It can take up to a minute for any configured NVR Fault Detectors monitoring this NVR-AS
to deactivate after redundant power is restored.

Remove a redundant PSU from the Enterprise NVR-AS 4000 2U/G3 2U variant

When removing a redundant PSU, ensure that the other PSU is fully operational. Loss of
power may lead to corrupt or lost data.

To remove a secondary PSU from the unit:

1. Disconnect AC power from the PSU to be removed.
2. Remove the PSU.
The removed PSU remains in the system inventory until the following steps are carried out:
1. Power down the unit using the web configuration Diagnostics page
► For more information, see "Diagnostics" on page 38
2. Remove AC power from the remaining PSU for at least 15 seconds.
3. Re-attach AC power to the remaining PSU and start the unit normally.

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Any configured NVR Fault Detectors monitoring this NVR-AS remain activated until the
'Redundant PSU failure' alert is unchecked on the Status Monitoring page.
► For more information, see "Status Monitoring" on page 34

Install a new license or update an existing license

You can configure the Enterprise NVR-AS 4000 to act as a License Server for IndigoVision
products.

Each IndigoVision site should only have a single License Server. If you configure the
Enterprise NVR-AS 4000 to act as a License Server, make sure that there are no other
License Servers active in your site.

The Enterprise NVR-AS 4000 comes with a 45-day trial of an IndigoUltra license. This
allows you to access all features and use up to five cameras and one third-party Windows
NVR-AS in your site.
The trial period starts when you first configure the Enterprise NVR-AS 4000 to act as a
License Server.
Use the following steps to upgrade to a full license:
1. Create a fingerprint file and send it to IndigoVision with your IndigoVision order
acknowledgment number.
2. Apply the license file from IndigoVision to the Enterprise NVR-AS 4000.

Create and send a fingerprint file

To upgrade to a full IndigoVision licence, you must first send a fingerprint file to
IndigoVision.
1. Access the Enterprise NVR-AS 4000 Web Configuration pages, and navigate to
License.
2. Click the Download button located under License Management.
3. When prompted, save the file.
4. Send the fingerprint file to IndigoVision Sales Order with your IndigoVision order
acknowledgment number.
IndigoVision then provides a license file.

Apply a license file

To use your IndigoVision license, you must apply it to the Enterprise NVR-AS 4000.
1. Access the Enterprise NVR-AS 4000 Web Configuration pages, and navigate to
License.
2. Click the Browse button located under License Management.
3. Select the IndigoVision license file, and click Upload.
A notification is displayed, confirming that the license is applied.
The new license is applied.

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OMSA X.509 Certificate Management

This section describes how to manage X.509 certificates with the Dell™ OpenManage™
Server Administrator (OMSA).
► For more information about how to access OMSA, see "Disk management" on page 17
Web certificates are necessary to ensure the identity of a remote system and ensure that
information exchanged with the remote system are not viewed or changed by others.
To ensure system security, IndigoVision recommends that you do the following:
• Generate a new X.509 certificate, reuse an existing X.509 certificate or import a
certificate chain from a Certification Authority (CA).
• Ensure that all systems that have Server Administrator installed have unique host
names.
To manage X.509 certificates through the Preferences home page, click General Settings
> Web Server > X.509 Certificate.
The following options are displayed:
• Generate a new certificate — Generates a new self-signed certificate used for SSL
communication between the server running Server Administrator and the browser.

When you are using a self-signed certificate, most web browsers display an untrusted
warning, because the self-signed certificate is not signed by a Certificate Authority (CA)
trusted by the operating system. Some secure browser settings can also block the self-
signed SSL certificates. The Server Administrator web GUI requires a CA-signed certificate
for such secure browsers.

• Certificate Maintenance — Allows you to generate a Certificate Signing Request

(CSR) containing all the certificate information about the host required by the CA to
automate the creation of a trusted SSL web certificate. You can retrieve the
necessary CSR file either from the instructions on the
Certificate Signing Request (CSR) page or by copying the entire text in the text box
on the CSR page and pasting it in the CA submit form. The text must be in the
Base64–encoded format.

You also have an option to view the certificate information and export the certificate that is
being used in the Base64–encoded format, which can be imported by other web services.

• Import certificate chain — Allows you to import the certificate chain (in PKCS#7
format) signed by a trusted CA. The certificate can be in DER or Base64-encoded
format.
• Import a PKCS12 Keystore — Allows you to import a PKCS#12 keystore that
replaces the private key and certificate used in Server Administrator web server.
PKCS#12 is a public keystore that contains a private key and the certificate for a web
server. Server Administrator uses the Java KeyStore (JKS) format to store the SSL
certificates and its private key.
Importing a PKCS#12 keystore to Server Administrator deletes the keystore entries,
and imports a private key and certificate entries to the Server Administrator JKS.

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An error message is displayed if you select an invalid PKCS file or type an incorrect
password.

SSL Server Certificates

Server Administrator Web server is configured to use the industry-standard SSL security
protocol to transfer encrypted data over a network. The SSL security protocol is built on an
asymmetric encryption technology. SSL is widely accepted for providing authenticated and
encrypted communication between clients and servers, to prevent eavesdropping across a
network.
An SSL-enabled system can perform the following tasks:
• Authenticate itself to an SSL-enabled client
• Allow the two systems to establish an encrypted connection
The encryption process provides a high level of data protection. Server Administrator uses
the most secure form of encryption generally available for Internet browsers in North
America.
Server Administrator Web server has a Dell self-signed unique SSL digital certificate by
default. You can replace the default SSL certificate with a certificate signed by a well-
known Certificate Authority (CA).
A Certificate Authority is a business entity that is recognized in the Information Technology
industry for meeting high standards of reliable screening, identification, and other important
security criteria. Examples of CAs include Thawte and VeriSign.
To obtain and install a CA-signed certificate, do the following:
1. Use the Server Administrator Web interface to generate a Certificate Signing
Request (CSR) with your company’s information.
2. Submit the generated CSR to a CA such as VeriSign or Thawte. The CA can be a
root CA or an intermediate CA.
The CA will return a signed SSL certificate.
3. Upload the certificate to Server Administrator.
In the certificate store of the management station, install the SSL certificates of each
Server Administrator which you want to be trusted by the management station.
After the SSL certificate is installed in the management stations, supported browsers can
access Server Administrator without certificate warnings.

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5 MAINTENANCE

This chapter describes procedures and information required for the maintenance of the
Enterprise NVR-AS 4000.

Recover system using USB Restore Media

If the Enterprise NVR-AS 4000 becomes inoperable the USB Restore Media can be used
to restore the unit to its original system software.

This procedure deletes all data on the OS Virtual Disk. You will lose all configuration and
alarms. You will lose all video footage if you also delete the video Virtual Disk.

Before restoring the system software, replace any faulty hardware and recreate the RAID
arrays.
► For more information about faulty disk replacement, see "Replacing a faulty disk" on
page 18
► For more information about RAID configuration for anEnterprise NVR-AS 4000 1U, see
"RAID configuration for the Enterprise NVR-AS 4000 1U" on page 26
► For more information about RAID configuration for an Enterprise NVR-AS 4000 2U/G3
2U, see "RAID configuration for the Enterprise NVR-AS 4000 2U/G3 2U" on page 26
After the hardware is installed and configured, use the following procedure to recover the
system software:
1. Shut down the unit so that it is powered off.
Ensure the keyboard, mouse and monitor are attached.
2. Remove any other USB devices.

Ensure you use the USB Restore Media supplied with the specific Enterprise NVR-AS
4000 system you are recovering.

3. Insert the USB Restore Media.

4. Power on the Enterprise NVR-AS 4000.
Wait for the keyboard shortcuts to be displayed at the top of the screen.
5. When the keyboard shortcuts appear, press F11.
6. Select One-shot BIOS Boot Menu.
7. Select the entry corresponding to the USB Restore Media.
The Enterprise NVR-AS 4000 boots from the USB Restore Media and displays the
restore instructions.

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8. Select Restore. A confirmation dialog opens.

9. Select Continue. The restore process starts.
The re-imaging process takes 5 to 10 minutes.
10.Select Reboot when the restore has completed.
11.Remove the USB Restore Media as soon as the reboot process starts.
The Enterprise NVR-AS 4000 re-starts with its factory system software.

RAID configuration for the Enterprise NVR-AS 4000 1U

The configuration of the disks on the Enterprise NVR-AS 4000 1U is as follows:
• The four front-panel disks are configured as Virtual Disks in a single RAID5 array:
• The first Virtual Disk contains the operating system and NVR-AS configuration,
and must be 64GB in size.
• The second Virtual Disk is reserved for video footage.
• The following options should be used:
• No Read Ahead
• Write Through caching
• 64KB Stripe Element Size
• Disk cache enabled

RAID configuration for the Enterprise NVR-AS 4000 2U/G3

2U
The configuration of the disks on the Enterprise NVR-AS 4000 2U is as follows:
• The two internal system disks are configured as a RAID1 mirror, using all of the
available capacity, and with the following options:
• Read Ahead
• Write Back caching
• 64KB Stripe Element Size
• Disk cache disabled
• The disks used for video storage are configured as a RAID6 array, using all of the
available capacity, and with the following options:
• Read Ahead
• Write Back caching
• 128KB Stripe Element Size
• Disk cache disabled

The Enterprise NVR-AS 4000 G3 2U (140TB/168TB) shows two RAID controllers:

• BOSS-S1 controller: this should contain two physical disks with which to create the
RAID1 array
• PERC H730 controller: this should contain the physical disks with which to create
the RAID6 array
The configuration settings to apply to each array are unchanged, with the exception of
'Read Ahead', which is not applicable to the BOSS-S1 controller.

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Recreating RAID configuration using the BIOS

The following instructions for deleting a Virtual Disk will destroy all data on that disk. If the
OS Virtual Disk is deleted, the operating system will be destroyed and the system will need
to be recovered from the USB Restore Media, after which you will lose all configuration and
alarms. If the video Virtual Disk is deleted, you will lose all video footage.
► For more information, see "Recover system using USB Restore Media" on page 25

If you are rebuilding the video Virtual Disk, you can bypass the instructions below by using
an SSH client or a monitor and keyboard to log in to the device (username is ‘root’ and the
password is the Web Configuration password*), then running the raidprep command to
delete the existing storage array and create the new array with the correct
configuration.This will destroy all data on the array.

* If Web Configuration has not been accessed and a password set, SSH login will not be
available and local login with monitor and keyboard will use the password "admin".

To reconfigure the RAID array in the BIOS:

1. Ensure that a keyboard and monitor are connected to the unit.
2. Power up the unit, or reboot it if it is already powered on.
3. Early in the boot process, press F2 to enter System Setup.
4. Select Device Settings > Integrated RAID Controller 1.
5. Select Virtual Disk Management.

The Enterprise NVR-AS 4000 G3 2U (140TB/168TB) has two controllers handling RAID
arrays.
To recreate the RAID1 OS/config array, select 'Device Settings > AHCI Controller in Slot 1:
Boss-S1 Configuration Utility'.
Otherwise select 'Device Settings > Integrated RAID Controller 1: Dell PERC <PERC
H730P Mini> Configuration Utility'
There may be existing foreign configurations that need to be imported or cleared.
► For more information, see "Importing or clearing a foreign array configuration" on page
28

Delete any existing broken virtual disks as necessary:

1. Select Virtual Disk Operations.
2. Select the Virtual Disk to be deleted.
3. Click Delete Virtual Disk and confirm the action.
4. Repeat for the remaining Virtual Disks as necessary.
Recreate any virtual disks as necessary by following this procedure:
1. Select Create Virtual Disk.
If this option is disabled, press Escape to leave the Virtual Disk Operations menu
and select Virtual Disk Operations again.
2. Select the desired RAID level.

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• If creating a Virtual Disk on a set of physical disks that are currently unused,
select Unconfigured Capacity.
• If creating a Virtual Disk on a set of physical disks that already have some space
allocated to a Virtual Disk, select Free Capacity.
3. Click Select Physical Disks.
• If necessary, change Select Media Type to Both.
• If necessary, change Select Interface Type to Both.
4. Select the check box beside all of the disks on which Virtual Disks should be
created.
5. Make sure that the expected number of disks are selected.
6. Click Apply Changes.
7. Select the settings for the new Virtual Disk as previously specified.
► For more information, see "RAID configuration for the Enterprise NVR-AS 4000
1U" on page 26 or see "RAID configuration for the Enterprise NVR-AS 4000
2U/G3 2U" on page 26
8. Set the Default Initialization option to Fast.
9. Click Create Virtual Disk.
10.Repeat for the remaining Virtual Disks as necessary.

If the operating system is not being recovered using a USB Restore Media, prepare the
video storage with diskprep - s after the system is running again. This command
attempts to reuse any existing filesystems, but will reformat them when necessary.

Importing or clearing a foreign array configuration

Using the BIOS:
1. Press F2 during boot to get into BIOS configuration
2. Select Device Settings
3. Select the entry for the RAID Controller Configuration Utility:
a. BOSS-S1 for OS Virtual Disk on the 140TB/168TB variant of the Enterprise
NVR-AS 4000 G3 2U.
b. PERC H730P for anything else.
4. Select Configuration Management > Manage Foreign Configuration > Preview
Foreign Configuration
5. Select Import Foreign Configuration or Clear Foreign Configuration
6. Follow the instructions
Using the OMSA:
1. Open the OMSA
2. Select the Storage node in the OMSA explorer
3. The RAID controller has an Available Tasks drop-down in the main window: select
Foreign Configuration Operations...
4. On the Foreign Configuration Preview page, click either Clear or Import/Recover
5. Follow the instructions
After the import has completed, the browser returns to the main page for the Storage
node and the imported Virtual Disk is visible under the RAID controller in the main
window.

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6 CONFIGURATION

This section explains the various configuration options provided by the Web Configuration
pages.

Web Configuration pages

To access the Web Configuration pages, enter the IP address of your device into a web
browser.
If a web access password has not been previously defined for the device you will be
prompted to set a password.
The password must contain between 8 and 32 printable ASCII (7-bit US-ASCII) characters.
Enter the password again to confirm it.
The login page is then displayed. Use the web access password to log in, and the Home
page is displayed.

The web access password must be configured before the NVR is capable of performing
any authenticated network services, including recording.

IndigoVision devices support Microsoft Internet Explorer (version 8 or higher).

To access any of the other configuration pages, click the required option in the menu on the
left of each page.
To save the changes made on any page, click Submit before navigating away from that
page.

Home
This section is read-only and provides a basic configuration overview of the Enterprise
NVR-AS 4000 device and its operational status.
• NVR-AS License Status — This label shows the current status of the Enterprise
NVR-AS 4000 license.
If the label is set to Licensed, then the Enterprise NVR-AS 4000 is currently
connected to a License Server which is online and has a valid license.
If the label is set to Not Licensed, then the Enterprise NVR-AS 4000 is not
connected to a License Server with a valid license.

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Network
Use this page to configure the network settings.
• NVR Name — Enter a name to identify the NVR device.
• Enterprise NVR-AS 4000 Location — Enter a location to identify the device.
• Use DHCP — Check this to enable DHCP for the NVR device. When this is enabled,
the IP address, subnet mask, gateway, and name servers are obtained from the
DHCP server on the network. The options for these items are grayed out.

After switching to DHCP, you need to specify the new IP address of the network device in
the web browser. Query the DHCP server to find the assigned IP address, then use this IP
address in the web browser to navigate to the device.

The NVR device chooses the first two DNS servers that the DHCP server specifies.
If at least one NTP server is specified by the DHCP server then the NVR device will
attempt to synchronize with these NTP servers. The Date and Time page will not list
these servers and additional NTP servers can still be manually added.

If the NVR device fails to receive any configuration settings from a DHCP server on the
network, it will not be accessible on the network and you will have to use a keyboard and
monitor to set a static IP address.
► For more information, see "Configuration" on page 12.

• IP Address— Enter the unit’s IP address.

• Subnet Mask — Enter the unit’s IP network subnet mask.
• Gateway — Appropriate default gateway for remote network access: this is only
required if the unit is to communicate with devices on a different subnet.
• Broadcast Address — This value is read-only.
• Preferred/Alternate Name Server Address — The IP address of the DNS server
used to convert network names into numerical IP addresses. You only need to enter
a name server(s) if you need to specify the SMTP Server Address or NTP Server
Addresses as a name and not as an IP address.
The above options are not available for editing if DHCP is enabled.
NVR-AS supports Edge Storage Retrieval from compatible cameras using Profile G.
► For more information, see "Edge Storage Retrieval" on page 14
• Edge Retrieval: Enable the functionality on the NVR.

When Edge Retrieval is selected, the functionality is enabled globally for all compatible
recording jobs on the NVR. It is not possible to enable the functionality per camera or per
job.

• Edge Retrieval Stream Limit: The maximum number of streams that are
continuously retrieved at any one time.
This setting can be set to a lower value to limit the impact on active recording jobs on
the NVR and the network.
• Edge Retrieval Rate Limit: Sets the transfer speed of a recording to the NVR.

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If this setting is selected, the transfer of a recording is set at 1x speed.

It takes 1 minute to transfer 1 minute of footage to the NVR.
If this setting is not selected, the transfer of a recording is as fast as the camera and
the NVR can manage.
Select this setting to limit the impact on active recording jobs on the camera, the
NVR, and the network.
• Edge Retrieval Time Limit: Sets new retrieval tasks to happen only in a specific
time window.
You can allow retrieval of missing recordings when fewer recordings are scheduled,
to limit the impact on active recording jobs on the camera, the NVR, and the network.
a. Edge Retrieval Start Time: The start time of the specified time window to be
used if Edge Retrieval Time Limit is checked.
b. Edge Retrieval End Time: The end time of the specified time window to be used
if Edge Retrieval Time Limit is checked.

Date & Time

Use this page to configure the Date and Time settings for the NVR device.
• NTP Servers - This is a list of up to five NTP Servers that the NVR device will
synchronize with.
Servers can be specified as IP addresses or resolvable hostnames, if at least one
name server has been specified.
Add new servers by entering the server address in the text field and click Add.
Remove servers by highlighting them in the list and click Remove.
Changes are applied when you click Submit.
• Timezone - Select the timezone for the NVR device from the list.
• Primary Time Server – Check this option if the NVR-AS device is expected to serve
as a primary time source on a local area network when the configured NTP servers
are not available.
• Hardware Clock – The date and time for the NVR-AS device can be directly edited
using this form. This should not be required when there is an upstream NTP server.

Disk
Use this page to view the disk array status and update its configuration.
• Array Status — This indicates the overall status of the video storage array. The
status can be as follows:
• Array OK — The video storage is functioning normally.
• Array Blank — The video storage array has not been formatted with a filesystem.
This status may be seen if you are in the process of replacing the array. Press
Format to format the array and the status should change to OK.
• Array Degraded — The video storage array redundancy is degraded. Check
OMSA for details of the disks involved.

When the storage array is first built, it will need to spend a considerable amount of time
performing background initialisation. During this time, the disk will be usable, but will show
as 'Array Degraded'

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• Array Rebuilding — The video storage array is rebuilding. Check OMSA for
progress of this operation.
• Array Error — There is a fault with the video storage array, such that the NVR-AS
cannot function. Contact Technical Support.
• Storage Space — This figure indicates the total storage space on the disk array.
• Used Space — Shows the percentage of disk space currently used.
• Array Maintenance:
• Open Window — Click Open Window to open the Open Manage Server
Administrator (OMSA) interface for this unit. OMSA can be used to monitor the
state of the video storage array and other hardware components on the unit.

Note that using OMSA to delete or create the video storage array when the NVR is running
is not supported, and could lead to system instability and data loss.

• Format Array — Reformats the disk array.

• Protection:
• Protect All — Click Protect All to protect all recordings on the disks.
• Unprotect All — Click Unprotect All to unprotect all recordings on the disk. This
allows them to be deleted according to the reaping regime.

If you protect/unprotect all recordings, you lose the ability to identify recordings that were
individually protected/unprotected by the user in Control Center.

NVR
Use this menu to configure the NVR parameters.
• Reaping by:
Space — Recordings are only deleted when the NVR disk is becoming full.
Time and Space — Recordings are deleted either when the NVR disk is
becoming full, or when recordings reach a specified age (max age).
• Max Age — This specifies the length of time that recordings are stored on the NVR
before they are automatically deleted.
• Enable Tamper Protection on recordings — The NVR will embed digital signatures
in every recording file allowing the authenticity and integrity of that footage to be
verified at any point in the future.
Verification will happen whenever footage is exported by Control Center as part of
an Incident and the result of the verification will be written into the Incident. This
provides an extra level of security: the Incident itself is protected by a watermark
proving that the Incident has not been tampered with and the NVR digital signatures
prove that the footage on the NVR had not been tampered with at the point of export.
Tamper Protection is not compatible with video thinning. You cannot enable Tamper
Protection if video thinning is already enabled.
• Video thinning — This removes the intermediate P-frames, leaving only independent
I-frames. This leads to a reduction in storage requirements at the expense of full
motion video. Video thinning is performed on footage only when it becomes older
than the specified age.

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For effective use of video thinning, it is important to configure the maximum I-frame
interval on the transmitter such that the frame rate of thinned footage is acceptable.
Video thinning is most effective on footage with significant amounts of motion.
Video thinning is not compatible with Tamper Protection. You cannot enable video
thinning if Tamper Protection is already enabled.
• Automatic Unprotect of Video — This automatically unprotects footage after a
certain time period. Footage will be unprotected only when it becomes older than the
specified age.

Enabling Automatic Unprotect in conjunction with Reaping can result in the loss of video
data that has been protected to provide evidence relating to an incident.

Recordings which are marked as “protected” are never automatically deleted (unless
automatic unprotect of video is configured).

• Maximum Recording Streams - This setting specifies the maximum number of

streams that the NVR can record. Use this setting to prevent overloading the NVR
based on the expected stream bit rates. For example, this NVR could be used as a
failover for multiple primary NVRs. In the event of the failure of multiple primary
NVRs, this NVR could become overloaded. Set the maximum number of streams to
avoid overload.
Changing this setting also affects the amount of free disk space that the NVR
maintains. To maximize the retention of footage on your NVR, set the Maximum
Recording Streams to the maximum number of simultaneous recording jobs that you
intend to configure through Control Center.

Alarms
Use the following parameters to configure the Alarm Server.

In order to configure the Alarm Server, your Control Center license must include the Alarm
Management feature.

• Zone alarm reaping — This automatically deletes zone alarms based on their age.
Select the check box and enter the time after which zone alarms will be deleted.

When zone alarms are reaped, any activations that contributed to those alarms are also
reaped.

• Activation reaping — This automatically deletes activations that are not part of an
alarm based on their age.
Select the check box and enter the time after which activations with no associated
alarm will be deleted.
• Data record reaping: This automatically deletes data records based on their age.
Select the check box and enter the time after which data records will be deleted.

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In order to configure data record reaping, your Control Center license must include the
Alarm Management and Integrated Data features.

Status Monitoring
This page shows the current state of the monitored hardware diagnostics as well as options
for configuring the generated alerts.

To effectively monitor the health of an Enterprise NVR- AS 4000 unit, IndigoVision

recommend that you create a Device Fault Detector for the NVR.
► For more information, refer to the Control Center help.

• PSU Redundancy (2U variants only) — Displays whether the unit currently has
redundant power through it's power supplies.
• Network Redundancy — Displays the state of the network ports that have been
configured for monitoring.
• Fan Status — Displays any fan failures on the unit. For additional information on any
indicated failures, open OMSA from the Disk page.
► For more information, see "Disk" on page 31.
• Generate Alerts — Configure alerts for the following faults:
• Redundant PSU Failure (2U variants only) — If checked, the Enterprise NVR-AS
4000 generates an alert when it does not have redundant power through its
power supplies. If the unit has been intentionally installed without redundant
power, this can be unchecked to avoid unnecessary alerts.
• Network Link Failure — If checked, the Enterprise NVR-AS 4000 generates an
alert when any of the selected Ethernet ports are not connected to a network
switch.

Alerts will always be generated in Control Center for video storage array faults, complete
network failure (device unavailable) or fan failures.

Network Security
This page allows you to specify a device password to restrict access to the Web
Configuration pages. This device password can also be used to access the device using
SSH or SFTP, when logging in as root.
• Configure User
• Change Password — Enter a password for the unit. This must contain between 8
and 32 printable ASCII (7-bit US-ASCII) characters. Enter the password again to
confirm it.
Passwords are automatically verified for security strength, and a warning will be provided if
the submitted password is not believed to be secure or could be improved.

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If you forget the password, you will need to log in on the serial console or via a monitor and
keyboard connected directly to the device and reset the device's security settings
► For more information, see "Configuration" on page 12

IP Access Restrictions
• Enable — Check this box to restrict NVR access to the allowed addresses.

Before enabling the IP Access Restrictions, please make sure that a management PC is
included in the Addresses Allowed list. Failure to do so may result in a loss of connectivity,
and require physical access to the unit to disable the restrictions.
► For more information,see "Reset network security — Enter Y to reset all passwords used
to access device, disable IP Access Restrictions, and reset the device to HTTP use only
by deleting any HTTPS certificate or certificate request." on page 13.

• Addresses Allowed — Enter the IP addresses of cameras that will be used for
recording, and Control Center PCs that will be used to administer and play back
video from this NVR-AS.
To remove an address, select the address and click Remove. Shift-click or Control-
click to select more than one address.
• Add Address — Enter an IP address and click Add.
You can also enter an address range, for example 10.5.1.12-20, or a CIDR
address including a netmask, for example 192.168.123.0/24.

HTTPS Configuration
Use these settings to configure the HTTPS settings.

You can only install Signed Certificates when HTTPS is disabled.

Disable HTTPS before changing these settings.

• Mode
Select to enable device configuration using HTTP and HTTPS. You must select at
least one option.
You must have a valid HTTPS certificate to enable HTTPS. Use the options in this
section to create and apply a certificate.
• Private Key (Regenerate)
Use this option to regenerate your private key. Using this option invalidates and
deletes any certificate or certificate request that is stored on the device.
• Self Signed Certificate
Use this option to create and install a self-signed certificate.
To create a self-signed certificate, click Create. A new page opens. Enter your
details and click OK. A self-signed certificate is generated and installed.
This option is unavailable if a certificate is already installed.
• Certificate Authority

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Use this option to create a certificate request to submit to a Certification Authority for
signing. Certificate Authority Certificates created this way are specific to this device.
To create a certificate request, click Create. A new page opens. Enter your details
and click OK. A certificate request is generated and displayed in your browser. Copy
the certificate request and submit it to the Certification Authority for signing.
After the certificate request has been signed and returned, Browse to the location of
the saved certificate, then Upload it to the device.
You can View and Delete a certificate request if one is available.
• Installed Certificate
You can View and Delete the installed certificate.

Email
Use these pages to configure the email parameters.
• Email Configuration
• SMTP Server Address — The address of your email server. You can enter an IP
address, or a name such as server.example.com (if you have specified a name
server).
• SMTP Server Port — The port number used to connect to the email server. This
is usually 25 or 587.
• SMTP Server Username — This is the username used to log into your SMTP
email account (if required).
• SMTP Server Password — This is the password for the email account.
• SMTP From: Address — All emails sent by the NVR are sent from this email
address. The address must be in standard email address format.
The Enterprise NVR-AS 4000 automatically uses secure TLS encryption for email
servers that support STARTTLS. This allows emails to be sent using many corporate
or Internet mail providers.

Bandwidth Management
• Bandwidth Manager
None — Select if no bandwidth manager is used. Playback speeds will be
unconstrained.
Run Local Server — Select to run the bandwidth manager on this unit. This can
be used to limit access to cameras and NVRs on the same network.
Enter the maximum uplink bandwidth available. This is the maximum network
speed at which cameras and NVRs can be accessed from remote locations.
Access from the local network is unrestricted.
Use Remote Server — Select to use a remote bandwidth manager. Enter the IP
address of the machine hosting the bandwidth manager.
• NVR Bandwidth Limit— If a bandwidth manager is enabled, enter the maximum
bandwidth available to a playback session for this unit. The bandwidth is shared
between all playback streams in a session.

Changing the Bandwidth Manager configuration will cause a momentary interruption in

recording.

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Enterprise NVR-AS 4000 Linux Appliance 6 Configuration

License
Use these pages to view or change the License Server used by the Enterprise NVR-AS
4000.
License Server — A valid License Server must be configured to allow the Enterprise NVR-
AS 4000 to record.
► For more information, refer to the Control Center Installation Guide.
The Enterprise NVR-AS 4000 can access an IndigoVision License Server in the following
ways:
• The Enterprise NVR-AS 4000 can use an existing License Server running on a
separate device specified using the License Server's IP address
• The Enterprise NVR-AS 4000 can act as a License Server for the Control Center site

Each IndigoVision site should only have a single License Server. If you configure the
Enterprise NVR-AS 4000 to act as a License Server, make sure that there are no other
License Servers active in your site.

If the Enterprise NVR-AS 4000 is configured to act as a License Server, you must manually
configure all instances of Control Center and the other NVR-AS devices in your site to use
this Enterprise NVR-AS 4000 as a License Server.

License Management
The installed Control Center license can be updated here when the Enterprise NVR-AS
4000 is acting as a License Server.
► For more information, see "Install a new license or update an existing license" on page
22

License Information
This section shows information about the configured License Server.
• License Server Status — This shows the status of the configured License Server.
This can be one of the following:
• Unconfigured
• Offline
• Unlicensed
• Licensed
• License ID — The unique id of the installed license. This is only shown if the License
Server is licensed.
• Trial Expiry — The date which the trial license expires. This is only shown if the
License Server is using a trial license.
• License Tier — The tier of the installed License. This is only shown if the License
Server is licensed.
• Device Connections — The total number of Device Connections the installed license
supports and the number that are currently unused. This is only shown if the License
Server is licensed.

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• Third Party Windows NVR-AS Connections — The total number of third-party

Windows NVR-AS Connections the installed license supports and the number that
are currently unused. This is only shown if the License Server is licensed.

Firmware Upgrade
Browse to the vex file you require to upgrade your unit, then click Perform Upgrade .
Uploading the vex file may take a few minutes. After the file has been uploaded, follow the
on-screen instructions to start the upgrade process. The upgrade itself will take several
minutes. It is important not to power off the unit or disconnect it from the network during this
process.

Diagnostics
These pages provide support information which may be requested by your IndigoVision
supplier.
• Support Information - This button downloads a zip archive containing diagnostic
information. Provide this file to Technical Support when reporting any issues with the
unit.
• Maintenance:
• Reset - Click to reset all NVR-AS settings configured from the web pages and the
device password, and reboot the unit.
The NVR-AS device retains its IP address, subnet mask, gateway and DNS
servers, and HTTPS configuration.
• Reboot - Click to reboot the device.
• Power Off - Click to power off the device.

If the device is powered off using this option, the device will only power on again when the
physical power button on the front panel is pressed.

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7 TROUBLESHOOTING

This chapter provides troubleshooting information to resolve common issues.

Monitor recordings
To monitor jobs that are currently recording, use IndigoVision’s Control Center application.
Control Center allows you to monitor all jobs on your NVR-AS. It allows you to set up
recording jobs on NVRs on a visible network. You can also use it to view any existing jobs
and their current state (enabled, disabled, recording, etc).
If a transmitter shows Trying to record in Control Center’s recording schedule this
indicates a problem with the transmitter. You should check the network connections and
that the device is switched on. You should then try to access the device’s Web
Configuration pages.

NVR Alerts
You should pay particular attention to the following alerts in Control Center:
• Disk Full
Disk full alerts indicate that the NVR-AS disk is full, and that the NVR-AS cannot
delete any recordings, for example, because they are protected. Use Control Center
to check for recordings marked as Protected and unprotect these recordings.
• Maximum Recordings
These indicate that the maximum number of recordings has been exceeded. This
may be because there are too many short recordings.

Recording failure alerts

Recording failure alerts indicate that one or more transmitters are not recording correctly.
• Check the network connectivity between the transmitter and the NVR-AS.
• Ensure that the maximum number of licensed streams has not been exceeded.

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A GENERAL PUBLIC LICENSE

IndigoVision's NVR-AS products use code that is freely available under the General Public
License (GPL).
This license makes it a requirement to release changes made to the source code. In
compliance, the GPL source code and any changes made by IndigoVision are available on
request through IndigoVision Customer Support.

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