4037-9571-15

TWAIN driver

User’s Guide
Contents
1 Introduction
1.1 What Is a TWAIN Driver? ................................................................... 1-1
1.2 How You Can Use a TWAIN Driver ................................................... 1-2
1.3 Operating Environment ..................................................................... 1-3
1.3.1 Software ......................................................................................... 1-3
1.3.2 System Requirements .................................................................... 1-3

2 Installing the TWAIN Driver

2.1 Installation .......................................................................................... 2-1
2.2 Uninstallation...................................................................................... 2-3

3 Workflow

4 Preparing to Scan

5 Scanning
5.1 Scanning without Checking the Document..................................... 5-2
5.1.1 Starting from the TWAIN Driver ...................................................... 5-2
5.1.2 Starting from the MFP (Multifunction Printer) ................................. 5-3
5.2 Checking, Adjusting, and Scanning the Document ........................ 5-4
5.3 Scanning Using the Image Processing Application........................ 5-6

6 Changing the Settings

6.1 Adjusting the Image Quality.............................................................. 6-1
6.2 Making Detailed Adjustments to the Image Quality ....................... 6-3
6.3 Changing the Area to Scan ............................................................... 6-6
6.3.1 Making Changes in the Preview Area ............................................. 6-6
6.3.2 Making Changes by Entering Numbers .......................................... 6-7
6.4 Changing Device Settings ................................................................. 6-8
6.5 Saving and Restoring Settings ....................................................... 6-10
6.5.1 Saving Settings ............................................................................. 6-10
6.5.2 Restoring Settings ........................................................................ 6-10

TWAIN driver i
 6.5.3 Deleting Settings .......................................................................... 6-11

7 Selecting the Device to Scan With

7.1 Selecting a Network Device .............................................................. 7-1
7.2 Selecting from the List of Registered Devices................................ 7-3
7.3 Editing the List of Registered Devices............................................. 7-5
7.3.1 Adding a Device ............................................................................. 7-5
7.3.2 Changing the Device Information ................................................... 7-6
7.3.3 Copying the Device Information ..................................................... 7-7
7.3.4 Deleting the Device Information ..................................................... 7-7

8 Loading with a Device Whose Authentication Settings

Have Been Configured
8.1 Devices with User Authentication .................................................... 8-1
8.2 Devices with Account Track Authentication ................................... 8-3
8.3 Devices That Use a Middle Authentication Server ......................... 8-4

9 Troubleshooting

TWAIN driver ii
About This Product
This TWAIN driver is a software program that enables you to use an MFP
(multifunction printer) connected to a LAN as a scanner.

Trademarks and Registered Trademarks

Trademark Acknowledgements
Microsoft® and Windows® are either registered trademarks or trademarks of
Microsoft Corporation in the United States and/or other countries.
RSA® BSAFETM
RSA is a registered trademark of RSA Security Inc. BSAFE is a registered
trademark of RSA Security Inc. in the United States and other countries.
Licensing Information
This product contains RSA® BSAFETM of RSA Security
Inc.

All other company and product names are either trademarks or registered
trademarks of their respective companies.

Dialog Boxes
The dialog boxes shown in this manual are those that appear in Windows 7.

!
Detail
The dialog boxes that appear in this document may differ from those that
appear on your PC, depending on the installed devices, specified
settings, and PC that you are using.

Note
Unauthorized reproduction, translation or duplication of this document,
whether in its entirety or in part, is strictly prohibited.
The contents of this document are subject to change without notice.
Copyright © 2005 KONICA MINOLTA, INC. All rights reserved.

TWAIN driver iii

Introduction
1

1 Introduction
1.1 What Is a TWAIN Driver?
You can operate an image processing application from an MFP
(multifunction printer) connected to a LAN and scan and edit images.

TWAIN driver 1-1

Introduction
1
1.2 How You Can Use a TWAIN Driver
You can use a TWAIN driver to do the following.

Scan the document and edit the scanned image in the image
processing application.

Adjust and save the document in a familiar environment.

TWAIN driver 1-2

Introduction
1
1.3 Operating Environment
1.3.1 Software
To use this software, you must install the following software on your PC
beforehand.

- TWAIN compatible image processing application

1.3.2 System Requirements

Operating system Windows Vista Home Basic (SP2 or later)*

Windows Vista Home Premium (SP2 or later)*
Windows Vista Business (SP2 or later)*
Windows Vista Enterprise (SP2 or later)*
Windows Vista Ultimate (SP2 or later)*
Windows 7 Home Basic (SP1 or later)*
Windows 7 Home Premium (SP1 or later)*
Windows 7 Professional (SP1 or later)*
Windows 7 Enterprise (SP1 or later)*
Windows 7 Ultimate (SP1 or later)*
Windows 8* / Windows 8.1*
Windows 8 Pro* / Windows 8.1 Pro*
Windows 8 Enterprise* / Windows 8.1 Enterprise*
Windows 10 Home*
Windows 10 Pro*
Windows 10 Enterprise*
Windows 10 Education*
*
Compatible with 32-bit (x86) and 64-bit (x64) environments

PC Depends on the specifications of the OS

Memory Depends on the specifications of the OS

Network A PC whose TCP/IP protocol settings have been configured cor-

rectly

Hard disk 20 MB or more of free disk space is necessary

Refer to the Readme file for the latest information about the operating
environment.

TWAIN driver 1-3

Installing the TWAIN Driver
2

2 Installing the TWAIN Driver

This chapter explains how to install and uninstall the TWAIN driver.
The examples in this section will use Windows 7 as the OS.

2.1 Installation
To install the TWAIN driver, follow the procedure below.
Procedure

1 Start the installation program (Setup.exe).

The "User Account Control" dialog box will appear.

2 Click [Yes].

3 Afterward, follow the directions that appear on the screen.

The installation will start, and the necessary files will be copied.
After all the files have been copied, a message appears indicating that
installation has been completed.

4 Click [Finish].
The TWAIN driver installation window will close.

2
Note
To use the TWAIN driver with the 32-bit version of Photoshop CS5, you
need to download the TWAIN plugin from the Adobe website and install
it.
The TWAIN driver is not compatible with the 64-bit version of Photoshop
CS5.

TWAIN driver 2-1

Installing the TWAIN Driver
2

!
Detail
Separate MSI-based installers have been prepared for this software.
When an MSI-based installer is used, the software can be automatically
distributed, and can be installed automatically in the Active Directory
environment.
For details, contact your service representative.

TWAIN driver 2-2

Installing the TWAIN Driver
2
2.2 Uninstallation
Follow the procedure below to uninstall the TWAIN driver.
Procedure

1 On the taskbar, click Start, "Control Panel", "Programs", and then

"Programs and Features".

2 Select the application that you want to uninstall from the list, and then
click [Uninstall].
A confirmation message appears.

3 Click [Yes].

4 Afterward, follow the directions that appear on the screen.

– In the "Program Maintenance" window, click [Remove].
The uninstallation of the TWAIN driver will start. When the uninstallation
is finished, the InstallShield Wizard Completed window will appear.

5 Click [Finish].
The TWAIN driver uninstallation window will close.

TWAIN driver 2-3

Workflow
3

3 Workflow
The following flowchart illustrates the operations that you can perform. After
you have prepared for scanning, select the scanning method.

Preparing to Scan (p. 4-1)

1 Start the image processing application.

2 Select the TWAIN driver.
3 Select the MFP (multifunction printer) that you
want to connect to.
4 Configure the Settings tab.

Scanning (p. 5-1)

Scanning without Checking the Checking, Adjust-

ing, and Scanning
Document the Document
(p. 5-2) (p. 5-4)
We recommend that you scan without checking the doc- We recommend that you
ument when you are in a hurry, when you already know check the document when you
what the settings are, or when you intend to make ad- do not intend to adjust the im-
justments in the image processing application after you age in the image processing
scan the document. application after you scan it.

Starting from the TWAIN Starting from the MFP (Mul-

Driver (p. 5-2) tifunction Printer) (p. 5-3)

Select the PUSH Scan

Insert the document. Insert the document.
check box.

Click Scan. Click Prescan.

Insert the document. Check the image.

Adjust the image.

(p. 5-5)

Press the start button on

Click Scan. the MFP (multifunction Click Scan.
printer).

TWAIN driver 3-1

Preparing to Scan
4

4 Preparing to Scan
This chapter explains how to prepare to scan an original document.

2
Note
When scanner transmission is disabled on the MFP (multifunction printer)
side, you cannot use the TWAIN driver to scan an image.
Procedure

1 Start the image processing application.

2 In the image processing application, select the TWAIN driver.

– Some applications will display a "Select Devices" command.
If this is the case, before you scan an image, use "Select Devices"
to select the TWAIN driver that you want to use.
The "Select Devices" dialog box opens.

3 Select the device you want to connect to, and then click [Connect].

– You can also select the device that you want to connect to from the
list of registered devices. For details, see "Selecting from the List of
Registered Devices" on page 7-3.
– For details about the "Select Devices" dialog box, see "Selecting
the Device to Scan With" on page 7-1.

TWAIN driver 4-1

Preparing to Scan
4
– When user authentication and account track authentication are
configured on the MFP (multifunction printer) side, various
authentication dialog boxes appear. For details, see "Loading with
a Device Whose Authentication Settings Have Been Configured" on
page 8-1.
– When the MFP (multifunction printer) is configured to disable
scanner transmissions from the logged in user, the user will be
unable to scan images.
– If you select the [Use this device for future session] check box, the
"Select Devices" dialog box will not open the next time you select
the TWAIN driver, and the main window will open instead.
The main window opens.

4 Configure the settings on the [Settings] tab.

– Place: Select where the original document will be set.

– Document Mode: Select how many sides of the original document
to scan.
– Scan Size: Select the size of the original document you are
scanning.
Auto Detect:The scan size is determined automatically.
Full Image Area:The maximum scannable size is used.
SEF, LEF:"SEF" is horizontal. "LEF" is vertical.
Custom Size:You can set the scan size freely. You can register the
sizes that you set to a list and use them later.
– Color Mode: Select the color mode. You can select Black, Gray
Scale, or Full Color. If the MFP (multifunction printer) is configured
to disable the transmission of color documents for the currently
logged in user or department, the "Full Color" option does not
appear.

TWAIN driver 4-2

Preparing to Scan
4
– Resolution: Select the scan resolution. You can select 100, 200,
300, 400, or 600 dpi. Only when you specify 100 dpi from the
TWAIN driver is the resolution on the control panel or job list of the
MFP (multifunction printer) displayed as 200 dpi.
– Scale: Expands or reduces the scan of the original document. You
can set a value in the range of 25% to 400%. If the scan size is
larger than B4 or the resolution is 600 dpi, set the value in the range
of 25% to 100%.
– Original Direction: Select the direction of the original document.
– For details about other items in the main window see, "Changing
the Settings" on page 6-1.
– Depending on the settings of image processing applications, the
main window may not be displayed. For details, see "Scanning
Using the Image Processing Application" on page 5-6.

5 Start scanning.
Select the scanning method.
– "Scanning without Checking the Document" on page 5-2
– "Checking, Adjusting, and Scanning the Document" on page 5-4

TWAIN driver 4-3

Scanning
5

5 Scanning
This chapter explains how to scan an original document. You can use one of
the following two methods to scan an original document.

Scan without checking the We recommend that you use this option when you p. 5-2
document are in a hurry, when you already know what the set-
tings are, or when you intend to make adjustments in
the image processing application after you scan the
document.

Check, adjust, and scan We recommend that you use this option when you p. 5-4
the document do not intend to adjust the image in the image
processing application after you scan it.

2
Note
You cannot use this option with an ADF.

2
Note
Before you perform this procedure, make preparations for scanning. For
details, see "Preparing to Scan" on page 4-1.

2
Note
When the file size for the original that you're scanning exceeds 200 MB,
a confirmation message appears.
When this happens, follow the instructions in the message, and adjust
the resolution, scan area, or scan type to reduce the file size.
If you scan the document without changing the settings, it is possible that
the document will not be scanned correctly or that it will take a long time
for the document to finish scanning.

TWAIN driver 5-1

Scanning
5
5.1 Scanning without Checking the Document
This section explains how to scan without checking the document.
We recommend that you scan without checking the document when you are
in a hurry, when you already know what the settings are, or when you intend
to make adjustments in the image processing application after you scan the
document.
You can start scanning from the TWAIN driver or the MFP (multifunction
printer).

2
Note
You can adjust the document without checking it. For details, see
"Changing the Settings" on page 6-1.

5.1.1 Starting from the TWAIN Driver

In the TWAIN driver window, click [Scan] to start scanning.
Procedure

1 Put the original document in the ADF or on the original glass.

2 Click [Scan].
The original document will be scanned, and an image of it will appear
in the image processing application.

TWAIN driver 5-2

Scanning
5
5.1.2 Starting from the MFP (Multifunction Printer)
Click [Start] on the MFP (multifunction printer) control panel to start
scanning.
Procedure

1 Select the [PUSH Scan] check box.

2 Click [Scan].
When the MFP is ready to scan, a message will appear asking you to
insert the original document.

3 Put the original document in the ADF or on the original glass.

4 On the MFP (multifunction printer) control panel, press [Start].

– If user authentication or some other authentication has been
configured, you will need to enter your user name and password on
the MFP's (multifunction printer's) control panel before you press
[Start].
The original document will be scanned, and an image of it will appear
in the image processing application.

TWAIN driver 5-3

Scanning
5
5.2 Checking, Adjusting, and Scanning the Document
This section explains how to display a preview of the original document
before you scan it, check the document, adjust the image quality, and then
scan the document.
We recommend that you use this option when you do not intend to adjust the
image in the image processing application after you scan it.

2
Note
You cannot use this option with an ADF.
Procedure

1 Put the original document on the original glass.

2 Click [Prescan].
The original document will be scanned at a low resolution and
displayed in the preview area.

TWAIN driver 5-4

Scanning
5
3 Check the image.

4 Adjust the image quality.

– For details on adjusting the image quality, see "Changing the
Settings" on page 6-1.

5 Click [Scan].
The original document will be scanned, and an image of it will appear
in the image processing application.

TWAIN driver 5-5

Scanning
5
5.3 Scanning Using the Image Processing Application
Depending on the settings of image processing applications, the main
window will not appear.
After putting the original document in the ADF or on the original glass, follow
the instructions in the image processing application's user's manual.
In the example procedure below, Adobe Acrobat 9 is used.
Procedure

1 Put the original document in the ADF or on the original glass.

2 Start the image processing application.

3 Select an option from the image processing application's scan menu

(example: "Black & White Document", "Grayscale Document," "Color
Document", or "Color Image").
The "Select Devices" dialog box opens.

4 Select the device you want to connect to, and then click [Connect].

– You can also select the device that you want to connect to from the
list of registered devices. For details, see "Selecting from the List of
Registered Devices" on page 7-3.
– For details about the "Select Devices" dialog box, see "Selecting
the Device to Scan With" on page 7-1.
– When user authentication and account track authentication are
configured on the MFP (multifunction printer) side, various
authentication dialog boxes appear. For details, see "Loading with
a Device Whose Authentication Settings Have Been Configured" on
page 8-1.

TWAIN driver 5-6

Scanning
5
– When the MFP (multifunction printer) is configured to disable
scanner transmissions from the logged in user, the user will be
unable to scan images.
– If you select the [Use this device for future session] check box, the
"Select Devices" dialog box will not open the next time you select
the TWAIN driver.
The original document will be scanned, and an image of it will appear
in the image processing application.

TWAIN driver 5-7

Changing the Settings
6

6 Changing the Settings

6.1 Adjusting the Image Quality
This section will explain how to adjust the image quality of the scanned
document.
In the main window, click the [Image] tab to display the image quality
settings.

Item Description

Remove Undercolor Removes unnecessary undercolors, such as the color of discolor-

ed paper. You can select Off, Low, Standard, or High. This item is
valid when the color mode is Full Color.

Remove Halftone Prevents moiré patterns from forming in scans of original docu-
ments that were printed using dots. You can select Off, Low,
Standard, or High. This item is valid when the color mode is Full
Color or Grayscale.

Advanced Image En- Click this button to display the "Advanced Image Enhancement"
hancement dialog box. You can make more detailed adjustments to the image
quality. For details, see "Making Detailed Adjustments to the Im-
age Quality" on page 6-3.

TWAIN driver 6-1

Changing the Settings
6
Item Description

Deskew Automatically corrects the scan of a skewed original document.

2
Note
This feature may not work properly with small image
sizes.
Mirror Image Horizontally inverts the scan of the original document.

Tone Reversal Inverts the color tones, as in a film negative.

Apply to Prescan Image Applies adjustments to the document loaded in the preview area.

TWAIN driver 6-2

Changing the Settings
6
6.2 Making Detailed Adjustments to the Image Quality
This section will explain how to make detailed adjustments to the image
quality of the scanned document.
In the main window, in the [Image] tab, click [Advanced Image
Enhancement].
The advanced image enhancement window has six tabs.
In any of the tabs, you can click [Default] to return to the default settings.

2
Note
Some items cannot be adjusted when the color mode is Grayscale or
Black.

Brightness and Contrast You can adjust the brightness and contrast.
• Brightness:
Use this setting to adjust the brightness.
• Contrast:
Use this setting to adjust the contrast.

Sharpness You can adjust the moiré pattern mitigation,

sharpness, and background removal.
• Descreen:
Select [On] to reduce the formation of moiré
patterns (striped patterns that appear on
scanned printed materials).
• Sharpness:
Enhances image outlines. Adjust this setting
when images appear fuzzy.
• Background Removal:
When there are characters and figures in the
background, you can use this setting to re-
move them without affecting the characters
and figures in the foreground.

TWAIN driver 6-3

Changing the Settings
6
Tone Curve You can correct the brightness of the image by
adjusting a line that represents the precorrec-
tion and postcorrection results.
• Curved Line:

• Folded Line:

• Value Input:

Level You can view and adjust the image level distri-
bution on a histogram.
Use this feature when you are adjusting the
scan of a picture.

Color Balance You can make adjustments to colors that are

divided into reds, greens, and yellows. You
can use this feature to correct color cast.
Drag a color's slider to the left to make the
color lighter, and drag the slider to the right to
make the color darker.
• Shadows:
Use this setting to adjust darker colors.
• Midtones:
Use this setting to adjust midtones.
• Highlights:
Use this setting to adjust brighter colors.

TWAIN driver 6-4

Changing the Settings
6
Hue, Saturation, and Brightness You can adjust the hue, saturation, and bright-
ness.
• Hue:
Adjusts the hue.
• Saturation:
Adjusts the saturation.
• Brightness:
Adjusts the brightness.

TWAIN driver 6-5

Changing the Settings
6
6.3 Changing the Area to Scan
This section explains how to change the area to scan. You can adjust the
area to scan by dragging the cursor in the preview area. You can also adjust
the area by entering values in the [Area] tab.

6.3.1 Making Changes in the Preview Area

To change the scan area, drag the cursor in the preview area.

Changing the size of the Drag the corner of the area.

area

Changing the width or Drag one of the sides of the area.

height of the area

Moving the area Drag the middle of the area.

TWAIN driver 6-6

Changing the Settings
6
6.3.2 Making Changes by Entering Numbers
To change the scan area, enter numbers in the [Area] tab.

Item Description

Origin X and Origin Y Enter the position of the upper left corner of the area.
Enter Origin X to set the horizontal position and Origin Y to set the
vertical position.

Width Enter the width of the area.

Height Enter the height of the area.

Unit You can change the unit of the numbers.

TWAIN driver 6-7

Changing the Settings
6
6.4 Changing Device Settings
This section explains how to change device-side settings, such as the image
quality and the method for compressing the image of the original document.

Item Description

Compression Select the method for compressing the scanned data.

If you select [JPEG], the image quality will not be as good, but the
scan speed will be faster.

2
Note
Depending on the MFP (multifunction printer), you
may not be able to select this setting. For details, see
the user's guide for your MFP (multifunction printer).
Original Image Type From the list below, you can select an image quality, such as Text
or Photo, that matches the original document.
• Text
• Printed Photo Image
• Text & Printed Photo Image
• Photo Paper
• Text & Photo Paper
• Low Contrast Original
• Map
• Copied Paper

Bkgrd. Removal You can use this feature to adjust the darkness of the background
when scanning paper with a lightly colored background. You can
select Auto or Manual.
You cannot use this feature when [Paper Discoloration Adj] is se-
lected.

Paper Discoloration Adj You can use this feature to reduce the discoloration of the original
document due to aging or exposure to sunlight and make the
background white. You can select Auto or Manual.
You cannot use this feature when [Bkgrd. Removal] is selected.

TWAIN driver 6-8

Changing the Settings
6
2
Note
Depending on the device, there may be additional settings that you can
change.

TWAIN driver 6-9

Changing the Settings
6
6.5 Saving and Restoring Settings
You can save and restore the changes that you make to the settings.

6.5.1 Saving Settings

This section explains how to save the changes that you make to the settings.
Procedure

1 After you change the settings, click [Save].

The message, "Enter Setting Name:" appears.

2 Enter a name in the text box, and click [OK].

The settings are saved.

6.5.2 Restoring Settings

This section explains how to restore the settings that you have changed.
Procedure
% Select the settings that you want to load from the list.
– You can select [Default] to return to the default settings.

TWAIN driver 6-10

Changing the Settings
6
6.5.3 Deleting Settings
This section explains how to delete the currently loaded settings.
Procedure

1 Click [Delete].

The message "Are you sure you want to delete this setting?" appears.

2 Click [Yes].

The settings are deleted.

TWAIN driver 6-11

Selecting the Device to Scan With
7

7 Selecting the Device to Scan With

Select a device on the network that can scan. Select the device in the [Select
Devices] dialog box that appears when you first open the TWAIN driver and
when you click "Select Devices" in the main window.

7.1 Selecting a Network Device

Select one of the devices that have been automatically detected on the
network.
Procedure

1 Open the TWAIN driver, or in the main window, click [Select Devices].

The Select Devices dialog box opens.

A list appears that shows the devices that have been automatically
detected on the network.
– If you want to search for devices again, click [from Search Result].

TWAIN driver 7-1

Selecting the Device to Scan With
7
2 Select the device you want to connect to, and then click [Connect].
– To add a device to the list of registered devices when you connect
to it, select the [Add this to the registered device list] check box. For
more information about the list of registered devices, see "Editing
the List of Registered Devices" on page 7-5.
– If you're scanning using a device whose authentication settings
have been configured, enter the necessary information in the
various dialog boxes that appear. For details, see "Loading with a
Device Whose Authentication Settings Have Been Configured" on
page 8-1.
– If you select the [Use this device for future session] check box, the
"Select Devices" dialog box will not appear the next time you select
the TWAIN driver, and the main window will be displayed instead.

The main window opens.

TWAIN driver 7-2

Selecting the Device to Scan With
7
7.2 Selecting from the List of Registered Devices
This section explains how to select a device from the list of registered
devices.
Procedure

1 Open the TWAIN driver, or in the main window, click [Select Devices].

The Select Devices dialog box opens.

2 Click [from Registered Devices].

TWAIN driver 7-3

Selecting the Device to Scan With
7
3 Select the device you want to connect to, and then click [Connect].
– If you're scanning using a device whose authentication settings
have been configured, enter the necessary information in the
various dialog boxes that appear. For details, see "Loading with a
Device Whose Authentication Settings Have Been Configured" on
page 8-1.
– For information about how to add, edit, copy, and delete the
devices in the list of registered devices see "Editing the List of
Registered Devices" on page 7-5.
– If you select the [Use this device for future session] check box, the
"Select Devices" dialog box will not appear the next time you select
the TWAIN driver, and the main window will be displayed instead.

The main window opens.

TWAIN driver 7-4

Selecting the Device to Scan With
7
7.3 Editing the List of Registered Devices
This section explains how to add, edit, copy, and delete the devices in the
list of registered devices.
The list of registered devices appears in the "Select Devices" dialog box
when you click [from Registered Devices].

7.3.1 Adding a Device

This section explains how to add a device to the list of registered devices.
Procedure

1 Click [Add].
The "Destination Settings" dialog box appears.

2 Enter the device information, and then click [OK].

– "Name": Enter the device's name.
– "IP Address(Host Name)": Enter the device's IP address or host
name.

TWAIN driver 7-5

Selecting the Device to Scan With
7
7.3.2 Changing the Device Information
This section explains how to change the information about a device that is
registered in the list of registered devices.
Procedure

1 From the list, select the item that you want to change, and click [Edit].
The "Destination Settings" dialog box appears.

2 Enter the device information.

– Name: Enter the device's name.

– IP Address(Host Name): Enter the device's IP address or host
name.
– Login Information: This button is available when authentication
information was saved the last time the device was connected to.
Click this button to display authentication information. To clear the
login information, click [Clear Login Information]. Click [OK] to
display the "Destination Settings" window.

TWAIN driver 7-6

Selecting the Device to Scan With
7
7.3.3 Copying the Device Information
This section explains how to copy the information about a device that is
registered in the list of registered devices.
Procedure

1 In the list of registered devices, select the information of the device you
want to copy, and click [Copy].

2 The device's information is copied to the list of registered devices.

7.3.4 Deleting the Device Information

This section explains how to delete the information about a device that is
registered in the list of registered devices.
Procedure

1 In the list of registered devices, select the information of the device you
want to delete, and click [Delete].
A confirmation message appears.

2 Click [Yes].

The information about the device that you selected is deleted.

TWAIN driver 7-7

Loading with a Device Whose Authentication Settings Have Been Configured
8

8 Loading with a Device Whose

Authentication Settings Have Been
Configured
8.1 Devices with User Authentication
When you connect to a device with user authentication, the "User
Authentication" dialog box appears before the main window.
Enter the predetermined user name and password.
For details, consult your system administrator.
Procedure

1 Click [Login as Public User] or [Login as the Registered User].

– If the device's user authentication settings have been configured to
allow public users, click [Login as Public User]. Otherwise, click
[Login as the Registered User].

TWAIN driver 8-1

Loading with a Device Whose Authentication Settings Have Been Configured
8
2 Enter the user name and password, and then click [OK].
– If you click [Login as Public User], you do not need to enter a user
name or password.
– If you select the [Save these settings] check box, the user name and
password will already be entered the next time you select the same
device.
– If external server authentication has been selected in the MFP's
(multifunction printer's) user authentication settings and multiple
domains have been registered, after the user name, enter "@"
followed by the domain name. For example, if the user name is
"user@1" and the domain name is "domain" enter
"user@1@domain".

TWAIN driver 8-2

Loading with a Device Whose Authentication Settings Have Been Configured
8
8.2 Devices with Account Track Authentication
When you connect to a device with account track authentication, the
"Account Track Authentication" dialog box appears before the main window.
Enter the predetermined account name and password.
For details, consult your system administrator.
Procedure
% Enter the account name and password, and then click [OK].
– If you select the [Save these settings] check box, the account name
and password will already be entered the next time you select the
same device.

TWAIN driver 8-3

Loading with a Device Whose Authentication Settings Have Been Configured
8
8.3 Devices That Use a Middle Authentication Server
When you connect to a device that uses a middle authentication server, the
"Custom Login" dialog box appears before the main window.
Enter the predetermined user name and password.
For details, consult your system administrator.

% The dialog box shown is an example. The actual dialog box for middle
authentication may vary depending on the authentication application.

TWAIN driver 8-4

Troubleshooting
9

9 Troubleshooting
This section explains the error messages, their causes, and how to respond
to them.

Error Message Cause Corrective Action

Can not connect to server (IP The specified IP address is Check the IP address of the
address). wrong. device that you're trying to
connect to.

Destination device is not sup- The device at the IP address Specify a destination device
ported. that you specified does not that is compatible with this
support this TWAIN driver. TWAIN driver.

User Authentication failed. The user name or password is Make sure that the user name
Make sure your USER NAME incorrect. and password are correct.
is correct, then enter your
password again.

Your Authentication Account Your authentication account Try again in a few minutes, or
is not accessible. Try again in is locked. check with your administrator.
a few minutes, or check with
your Administrator.

Login is failed because of ex- The external authentication Check to make sure that the
ternal authentication server server cannot be connected external authentication server
error. to. is operating normally.

The server could not accept The authentication device Please wait a moment, and
an authentication request. could not be connected to. then try connecting again.
Please wait a moment, and
then login again.

Account Track Authentication Account track authentication Make sure that the account
failed. Make sure your Ac- failed. name and password are cor-
count Name is correct, then rect.
enter your password again (if
required).

Login failed because number The number of logins to the Wait awhile, and then try con-
of logged-in users has device has reached the maxi- necting again.
reached the maximum al- mum value.
lowed.

No response from scanner The PC was unable to com- Check the network and device
device. municate with the device. conditions.

Device Memory Error oc- An error occurred in the de- Check with the administrator
curred. vice's memory. of the device.

Paper Size not detected. Re- There is no document in the Put the original document in
set paper and press OK. ADF or on the surface of the the ADF or on the surface of
glass. the original glass.

Can not begin scanning be- You do not have permission to Check with the administrator
cause access to the device is connect to the device. of the device.
denied.

TWAIN driver 9-1

Troubleshooting
9
Error Message Cause Corrective Action

Can not scan due to device A device error has occurred. Check the device conditions.
error that has occurred.

Can not start scanning be- The number of registered jobs Wait awhile, and then try con-
cause you have reached the has reached the maximum necting again.
maximum number of regis- value.
tered jobs.

Device busy. Can not begin The device is currently being Wait awhile, and then try con-
scan. used or is in a state in which it necting again.
cannot be used. If the same message still ap-
pears after you wait awhile,
check with the administrator
of the device.

Unable to start scanning be- The device cannot start scan- Use one of the following
cause Power save mode is set ning because it is in low-pow- methods to disable low power
to the device. er mode. mode, and then click OK.
Cancel Power save mode us- Start scanning again.
ing the method below and • If the secondary power is
click OK to restart scanning. off, turn it on.
• Turn the sub power switch • If the secondary power is
ON when it is OFF. on, press the power save
• Press Power Save Key key.
when the sub power switch
is ON.

Failed to start scanning again The device cannot start scan- Use one of the following
because Power save mode is ning because it is in low-pow- methods to disable low power
set to the device. er mode. mode, and then scan again.
• If the secondary power is
off, turn it on.
• If the secondary power is
on, press the power save
key.

Scanning has been cancelled. The scan has been canceled Check the device conditions.
by the device.

Scan Error Occurred. A scanning error has oc- Check the device conditions.
curred.

Error occurred while commu- An error occurred during com- Check the network and device
nication with the device. munication with the device. conditions.

Can not scan because scan- Scanner transmission has Check with the administrator
ning is restricted. been forbidden in the user of the device.
privileges.

TWAIN driver 9-2

2023. 9 © 2005