Cisco Certified

Support Technician

Available Certification Exams: What is the Cisco Certified Support

1. Cisco Certified Support Technician IT support
Technician certification program?
2. Cisco Certified Support Technician Networking Cisco, the worldwide leader in technology that
3. Cisco Certified Support Technician Cybersecurity powers the Internet, has partnered with Certiport
to create the Cisco Certified Support Technician
CCST IT Support Objective Domains: (CCST) certification program. This program
includes three exams designed to validate work-
• IT Support Job Tasks and Responsibilities
ready skills that help learners enter the field of IT
• Hardware Issues support, networking, and cybersecurity. Earning
• Connectivity and Resource Access Issues these certifications showcases the learner’s skillset
• Operating System and Application Issues to employers, telling them they are ready to roll up
• Common Threats and Preventions their sleeves on their first day.
• Job Tools The Cisco Certified Support Technician certification
exams were created by a team of subject-matter
CCST Networking Objective experts from diverse careers and industries
Domains: (including Cisco employees, networking and
cybersecurity professionals, hiring managers,
• Networking Standards and Concepts
professors, teachers, and the experts at Certiport)
• Addressing and Subnet Formats
to ensure these certifications bridge the gap
• Endpoints and Media Types between education and the skills needed to
• Network Infrastructures succeed in the workplace, preparing learners for
• Diagnosing Problems high-demand roles such as analysts, auditors,
• Network Security support specialists, and technicians.

CCST Cybersecurity Objective

Domains:
• Essential Security Principles
• Basic Network Security Concepts
• Endpoint Security Concepts
• Vulnerability Assessment and Risk
Management
• Incident Handling
The need for support Cisco, and many other large IT companies,
have initiatives to help the workforce keep up.
professionals Networking will play a large role in this future and
IT support roles are of paramount importance earning a CCST Networking certification can help
because they help keep everything running your learners get their foot in the door.
smoothly in a world driven by computers. They
are virtually superheroes who can fix just about The need for cybersecurity
any problem with a computer, network, or
professionals
software. Businesses of all sizes increasingly
rely on technology pushing the demand for IT Cybersecurity professionals are responsible
support jobs to continually increase. for protecting some of our most valuable and
important information from hackers looking to
However, IT support extends beyond mere issue exploit vulnerabilities across the technological
resolution; it is a linchpin for safeguarding data systems on which we rely, often daily, in this
security and protecting against cyber threats. modern, digital era.
IT support professionals are at the forefront of
identifying and mitigating potential vulnerabilities, According to Cybersecurity Ventures,
implementing security protocols, and educating “Cybercrime, is predicted to cost the world
users on best practices. As the digital landscape $10.5 trillion USD annually by 2025, up from $6
becomes increasingly complex, the need for trillion in 2021” while “[t]he number of unfilled
cybersecurity jobs worldwide grew 350%
adept IT support will continue to grow.
between 2013 and 2021, from 1 million to 3.5
million.”
The need for networking
professionals This trend will continue for at least five more
years, putting an emphasis on the very strong
Networking and computer system
demand for cybersecurity professionals. Earning
administrators are needed across the globe.
the CCST Cybersecurity certification will help
In the United States alone, according to the
learners understand how they can help secure
U.S. Bureau of Labor Statistics, there are
the future and their career.
more than 330,000 jobs in this field which is
expected to grow every year through 2031.
Interested in more information?
More broadly, the World Economic Forum, Learn more about the Cisco Certified Support
The Future of Jobs Report 2020, estimates Technician program and the learning materials
that 97 million new jobs will be created by currently available.
2025 as we become “more adapted to the new
division of labour between humans, machines
and algorithms.” To help prepare for this future, Contact your Certiport representative
today or explore our website at
www.certiport.com/cisco.

Prepare your learners with Cisco

Certified Support Technician
Certiport follows a Learn, Practice, Certify,
Advance model designed to help learners,
no matter where they are along their journey,
to learn, practice and ultimately earn the
certification, to advance their aspirations toward
their dream career.

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