Cabin Services Manuals
ICAO International Standards and Recommended Practices.
Annex 6 to the Convention on International Civil Aviation – Operations of Aircraft
Part 1 – International Commercial Air Transport – Aeroplanes
Chapter 12 - Cabin Crew
12.1 Assignment of emergency duties: An operator shall establish, to the satisfaction of the State
of the Operator, the minimum number of cabin crew required for each type of aeroplane, based
on seating capacity or the number of passengers carried, in order to effect a safe and expeditious
evacuation of the aeroplane, and the necessary functions to be performed in an emergency or a
situation requiring emergency evacuation. The operator shall assign these functions for each type
of aeroplane.
12.2 Cabin crew at emergency evacuation stations: Each cabin crew member assigned to
emergency evacuation duties shall occupy a seat provided in accordance with 6.16 during take-
off and landing and whenever the pilot-in command so directs.
12.3 Protection of cabin crew during flight: Each cabin crew member shall be seated with seat
belt or, when provided, safety harness fastened during take-off and landing and whenever the
pilot-in-command so directs.
12.4 Training: An operator shall establish and maintain a training programme, approved by the
State of the Operator, to be completed by all persons before being assigned as a cabin crew
member. Cabin crew shall complete a recurrent training programme annually. These training
programmes shall ensure that each person is:
a. Competent to execute those safety duties and functions which the cabin crew member is
assigned to perform in the event of an emergency or in a situation requiring emergency
evacuation;
b. Drilled and capable in the use of emergency and lifesaving equipment required to be
carried, such as life jackets, life rafts, evacuation slides, emergency exits, portable fire
extinguishers, oxygen equipment and first aid kits;
c. When serving on aeroplanes operated above 3 000 m (10 000 ft.), knowledgeable as
regards the effect of lack of oxygen and, in the case of pressurized aeroplanes, as regards
physiological phenomena accompanying a loss of pressurization;
d. Aware of other crew members’ assignments and functions in the event of an emergency
so far as is necessary for the fulfilment of the cabin crew member’s own duties;
e. Aware of the types of dangerous goods which may, and may not, be carried in a
passenger cabin and has completed the dangerous goods training programme required by
Annex 18; and
f. Knowledgeable about human performance as related to passenger cabin safety duties
including flight crew-cabin crew coordination.
12.5 Flight time, flight duty periods and rest periods : The State of the Operator shall establish
regulations specifying the limits applicable to flight time, flight duty periods and rest periods for
cabin crew.
All the above are to be addressed in a Cabin Attendant Manual
1. The AOC Holder shall, where applicable, issue to the cabin attendants and provide to
passenger agents during the performance of their duties, a cabin attendant manual
acceptable to the Authority.
2. The cabin attendant manual shall contain those operational policies and procedures
applicable to cabin attendants and the carriage of passengers.
3. The AOC Holder shall issue to the cabin attendants a manual specific to the aircraft type
and variant which contains the details of their normal, abnormal and emergency
procedures and the location and operation of emergency equipmenMait.
