Email Client Configuration for

Sabah Government Users

Windows Computer

2022
 SabahGov Email Client Configuration
Windows | July 2022

Contents

1.0 About This Document.........................................................................................3

2.0 POP3 and IMAP Configuration ..........................................................................4

2.1 Mozilla Thunderbird Client ............................................................................4

2.2 Windows Live Mail Client............................................................................ 12

2.3 Windows Mail App ...................................................................................... 18

2.4 Outlook Express ......................................................................................... 25

3.0 Microsoft Outlook (Exchange ActiveSync)..................................................... 31

4.0 Outlook Web App (OWA) Configuration ......................................................... 36

4.1 Outlook Web App ....................................................................................... 36

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1.0 About This Document

This Email Client Configuration document contains steps by step client email configuration to
configure IMAP/POP3 and Outlook Exchange ActiveSync.

This document covered a wide range of Email Client Software like, Mozilla ThunderBird,
Windows Live Mail, Windows mail app, Outlook Express, and Microsoft Outlook. These Email
client softwares can be downloaded from the Internet using an Internet browser.

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2.0 POP3 and IMAP Configuration

2.1 Mozilla Thunderbird Client

2.1.1 In Mozilla Thunderbird, from the Tools menu select Account Settings. (If the menu
bar is not present, right click the blank space beside the inbox tab and click Menu
Bar)

2.1.2 From Account Settings screen, Select Account Actions, and then
click Add Mail Account…

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2.1.3 Enter Your Name, Sabah Gov Email address and Password. Then click Configure
manually

2.1.4 Select IMAP or POP3 protocol then click Advanced config

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2.1.5 Click OK

2.1.6 At Account Settings tab, click Server Settings and match the following settings:

For POP3,
Server Name: mail.sabah.gov.my
Select Port: 110

On the Security Settings section:

Connection security: None
Authentication method: NTLM

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For IMAP,
Server Name: mail.sabah.gov.my
Select Port: 143 or 993

On the Security Settings section:

Connection security: None
Authentication method: NTLM

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2.1.7 For the outgoing server settings, both POP3 and IMAP are the
same. Go to Outgoing Server (SMTP), select the default server
and click Edit…

Follow the settings below for both POP3 or IMAP, when done click OK
Server Name: smtp.sabah.gov.my
Port: 25
Connection security: none
Authentication method: Password, transmitted insecurely

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2.1.8 Close the Account Settings tab and go to the Inbox tab.

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2.1.9 Click Get Messages, type in your Sabah Gov email password and click Sign in.
(Optional: tick the box the arrow is pointing to remember password)

2.1.10 You should be able to receive emails if all is correct.

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2.1.11 Optional: Configure Authenticated SMTP server (Works on both POP and IMAP)

a) Open Mozilla Thunderbird and under the Tools menu select Accounts Settings..
b) Select Outgoing Server (SMTP)
c) Edit your default outgoing server
d) Follow the settings from the diagram on the next page and click OK.

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2.2 Windows Live Mail Client

2.2.1 Open Windows Live Mail. Click Accounts Tab and Click Email button

2.2.2 In Add Your Email Accounts page, Type the following information for

Email Address, Password and Display Name

Tick Manually configure server settings
Click Next Button

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2.2.3 For POP email configuration:

Under Incoming Server Information:
For Server Type, select POP
For Server Address, enter:
mail.sabah.gov.my For Port, type: 110

Under Outgoing Server Information:

For Server Address, type:

smtp.sabah.gov.my For Port, type: 25

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2.2.4 For IMAP email configuration:

Under Incoming Server Information:
For Server Type, select IMAP
For Server Address, type:
mail.sabah.gov.my For Port, type: 143
Optional: Tick box: Requires a secure connection (SSL)

Under Outgoing Server Information:

For Server Address, type:
smtp.sabah.gov.my For Port, type: 25

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2.2.5 Click Next button and Finish button

2.2.6 Optional: Configure Authenticated SMTP server (Apply to POP3 ONLY)

a) On Windows Live Mail, click File > Options > Email accounts.

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b) On Accounts window, click the Default Account and click properties.

c) On the Sabah.gov (name) Properties, under Outgoing Mail (SMTP) > change
Outgoing Mail to asmtp.sabah.gov.my > Tick box “My Server requires
authentication” > Click Settings.. > Select Log on using and fill in your email and
password then click OK.

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d) Go to Advanced tab and change the Outgoing mail (SMTP) to 587 > Click Apply >
OK

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2.3 Windows Mail App

*Note: This mail app can only setup Sabah Gov email using POP/IMAP

2.3.1 Open the Mail App on your computer.

2.3.2 Select POP, IMAP

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2.3.3 Type in your Sabah Gov Email address, you name, and password then click Sign in

2.3.4 Click Done

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2.3.5 Click Accounts then select your Sabah Gov Email account

2.3.6 Based on the image below, you will see this option circle in red start syncing for
content. Do proceed to disconnect the Internet to stop the syncing. Remain
disconnected until the email setup is completed.

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2.3.7 After it stop syncing, click Change mailbox sync settings to change the incoming
and outgoing server

2.3.8 Select Advanced mailbox settings

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2.3.9 Change the mailbox settings by following the circled area from the image below

Incoming email server: mail.sabah.gov.my

Outgoing (SMTP) email server: smtp.sabah.gov.my

Tick the first 3 boxes under the outgoing email server setting

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2.3.10 Retype your Sabah Gov Email password for authentication and click Save

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2.3.11 Turn back on the Internet connection and try send a test mail to another Sabah Gov
email user. The first email sending out from this newly setup Sabah Gov email will
take some minutes to send out. After that, the other emails sending out from this
Sabah Gov email will not have this issue. Therefore, your Sabah Gov email is ready to
be used.

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2.4 Outlook Express

2.4.1 In Microsoft Outlook Express, from the Tools menu, select Accounts…

2.4.2 Go to the Mail tab and from the Add menu, select Mail.

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2.4.3 In the Display Name field, enter your full name and click Next.

2.4.4 In the E-mail address field, enter your email address and click Next.

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2.4.5 On the E-mail Server Names page, complete your information as follows:
My incoming mail server is a POP3 or IMAP.

Incoming mail (POP3, IMAP or HTTP) server: mail.sabah.gov.my

Outgoing mail (SMTP) server: smtp.sabah.gov.my

2.4.6 In the Account name and Password fields, enter your Sabah Gov email
address and password, and then click next

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2.4.7 Click Finish button

2.4.8 Again, from Microsoft Outlook Express, click Tools > Accounts…

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2.4.9 Go to Account name that was created from above steps. Then click Properties
button

2.4.10 Go to Servers Tab, make sure all information under Server Information and
Incoming Mail Server are set correctly according the image below

2.4.11 Go to Advanced Tab, Under Server Port Numbers area.

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For POP3: you can choose to use Port 110 or use port 995 by ticking
“This server requires a secure connection (SSL)

For IMAP: you can choose to use Port 143 or use port 993 by ticking “This
server requires a secure connection (SSL)

2.4.12 Authenticated SMTP server is not supported for Outlook Express

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3.0 Microsoft Outlook (Exchange ActiveSync)

3.0.1 Overview of Exchange ActiveSync

Exchange ActiveSync lets mobile phone users access their email, calendar, contacts,
and tasks, and lets them continue to access this information when they're working
offline.
Exchange ActiveSync is enabled by default. All users who have an Exchange mailbox
setup on Microsoft Outlook can synchronize their mobile device with the Microsoft
Exchange server.

3.1 Setup of Microsoft Outlook

3.1.1 Open Microsoft Outlook and you will see this screen.
Type in your Sabah Gov Email address and click connect

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3.1.2 Select Exchange and wait for a dialogue box to appear

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3.1.3 Type in your Sabah Gov Email password,

Tick Remember my credentials and click OK

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3.1.4 After that, your Outlook account has successfully added.

Untick the Set up Outlook on my phone too and click Done

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3.1.5 Your Microsoft Outlook should look like this and is ready to be used.

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4.0 Outlook Web App (OWA) Configuration

4.1 Outlook Web App

4.1.1 Open Web Browser ie, Microsoft Edge, Mozilla Firefox, Google
Chrome and etc, Type OWA URL: https://webmail.sabah.gov.my

Supported Client:

• OWA Premium is supported on Microsoft Edge, Mozilla Firefox,

Google Chrome or Apple Safari 10+ and later version.

4.1.2 In Outlook Web App login page, Type in Username (email address) and
Password.
Click Log On button

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In security option, you can choose two options for your OWA timeout. Here is the default
timeout:
a) This is public user or shared computer. Default timeout 15 mins
b) This is a private computer. Default timeout 8 hours

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4.1.3 Outlook Web App Inbox look’s like this

- end -

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