Intel® NUC Pro Software Suite

User Guide

V3.3 June 5, 2023

NUC Group
Client Computing Group, Intel® Corporation

Page 1 of 18 Intel ® NUC Pro Software Suite - User Guide

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Revision History

Version Date Description of Changes

3.0 3/27/2023 Initial Release
3.1 4/28/2023 Updated Liberty Canyon (NUC13L3, NUC13L5) support
3.2 5/31/2023 Updated Known Errata
3.3 6/5/2023 Updated Known Errata for Hotfix

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Table of Contents

Legal Disclaimer ...................................................................................................................................................................... 2

Revision History ...................................................................................................................................................................... 3

Table of Contents ................................................................................................................................................................... 4

1 Introduction .................................................................................................................................................................. 5

1.1 Overview ........................................................................................................................................................ 5

1.2 Supported NUC Products ...................................................................................................................................... 5

1.3 Hardware and Network Requirements ..................................................................................................................... 6

1.3.1 Configuration Tool Host PC ...................................................................................................................................... 6

1.3.2 NUC Clients and Host PC .......................................................................................................................................... 6

1.4 Supported Operating Systems ............................................................................................................................... 6

2 Intel® NUC Pro Software Suite – Features ................................................................................................................................ 6

2.1 Application Monitor .......................................................................................................................................... 7

2.1.1 Application Monitor - Status Indicator ................................................................................................................ 9

2.2 Player Failover ................................................................................................................................................ 10

2.3 Advanced...................................................................................................................................................... 11

2.3.1 HDMI Hardware Diagnostic ............................................................................................................................ 12

2.3.2 Application Settings ..................................................................................................................................... 15

3 Intel® NUC Pro Software Suite - Configuration Tool ................................................................................................................ 17

4 System Tray Application ................................................................................................................................................ 17

5 Known Errata ............................................................................................................................................................... 18

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1 Introduction
1.1 Overview

The Intel® NUC Pro Software Suite monitors unattended applications and provides redundant screen services for digital signage applications.
Key capabilities of this tool include:
• Terminate and relaunch the application when targeted application becomes unresponsive.
• Gracefully shutdown or restart OS whenever it detects a target application failed x + times – as specified by the user,
since the last Windows boot.
• Log application monitoring activity to easily accessible log file.
• This utility can enable hardware watchdog timer to execute a hard system reset if a monitored application causes
system to become unresponsive.
• Manage Failover NUCs when a given NUC goes down due to power or network failure.
• Hardware Diagnostic feature runs diagnostics on HDMI-CEC WMI interfaces exposed by NUC ACPI BIOS

Intel ® NUC Pro Software Suite – Configuration Tool provides step by step instructions to configure the target NUCs (primary and
secondary) and the display between the NUCs. For the player failover feature to successfully work, it is critical to follow the
instructions provided in Installation and Configuration Guide. However, this configuration tool is not needed for basic application
monitoring.

The below image explains the overall topology of the application and configuration tool.

Software components are:

1. Intel® NUC Pro Software Suite and drivers installed on the target NUC
2. Intel® NUC Pro Software Suite – Configuration Tool installed on the host PC

1.2 Supported NUC Products

1. Intel® NUC 13 Pro Board / Kit / Mini PC NUC13AN
2. Intel® NUC 13 Pro Board / Kit NUC13L3, NUC13L5.

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1.3 Hardware and Network Requirements
1.3.1 Configuration Tool Host PC
The Configuration Tool host PC must be on the same managed IPv4/IPv6 network subnet as the two client NPSS NUCs.

1.3.2 NUC Clients and Host PC

1. Up to four NPSS Supported NUC Platforms from section 1.2 “Supported NUC Products”.
2. HDMI CEC- Use Consumer Electronics Control supported displays. Make sure to review specifications of televisions before buying
them and make sure all HDMI ports support CEC specification. In hands-on lab tests, using two Samsung 1080P TVs, two Samsung
4K TVs, two LG 1080P, or two LG 4K televisions had the best support for HDMI CEC failover capabilities.
NOTE: It is recommended to use the same resolution (1080P or 4K), same brand, and same model on both HDMI CEC compliant
televisions for best NPSS results.
3. HDMI specification 2.0 or later compliant cables. Amazon Basics HDMI cables worked well in lab tests.
4. Keyboard & Mouse (Needed on all NUCs during NPSS Configuration Tool setup).
5. Both NPSS client NUCS and Configuration Tool host PC must be on the same managed network. This can be a wired or wireless
connection to the same managed network router or switch.
6. A managed network environment. This means the environment needs an active router. The managed network can also include an active
switch.
NOTE: Non-managed passive hubs and passive switches are not supported.
7. Wired or wireless managed active network routers and switches are required using the TCP network protocol with DHCP to
dynamically assign TCP addresses. The NUC Pro Software Suite depends on multicast packets to be actively broadcast through a
managed network router and switch so that NUCs can communicate with each other and the NPSS Configuration Tool host PC.
a. NPSS supports both IPv4 and IPv6.
b. Manual static addressing is not currently supported.
c. Using a cell phone Wi-Fi hotspot is not currently supported. This is because the cell phone hotspot security can filter out NPSS
network multicast packets.
8. Make sure both NUCs and Host PC, OS LAN and/or Wi-Fi network settings are set to “private network” mode so that ping commands
can communicate between all PCs without being blocked by OS network settings.
9. Make sure OS firewall is not blocking multicast P2P traffic between NUCs and Configuration Tool host PC.
a. Make sure multicast P2P messages are supported in your managed network router and not filtered out or blocked by the router
or switch firmware.

1.4 Supported Operating Systems

1. Windows 10 IOT Enterprise LTSC 2021
2. Windows 11 Pro 22H2
3. Ubuntu 20.04.1 LTS (Only for Arena)
• Kernel versions 5.4 and 5.13
4. Ubuntu 22.04 LTS (Only for Arena)
• Kernel versions 5.15.25, 5.15.28

2 Intel® NUC Pro Software Suite – Features

The Intel® NUC Pro Software Suite application supports 3 key features:

1. Application Monitor – to monitor the state of a running application.

2. Player Failover – where a backup NUC can take over a primary NUC.
3. Advanced features like HDMI diagnosis

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2.1 Application Monitor

The Application Monitor tab monitors the running state of desktop applications based on four major status indicators. Below are the
controls for Application Monitor tab:

Feature User Interface

Add: Click ‘Add’ to add an
application for monitoring.

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 Feature User Interface
Remove: Select an application
currently monitored and
click ‘Remove’ to stop
monitoring.

Start/Stop Monitoring All: Click

this button to start/stop
monitoring all added desktop
applicationsat once.

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 Feature User Interface
View Logs: Click View Logs
to open the captured logs
for every activity during
runtime.

Timeout Value (seconds): The

user can enter the timein
seconds in the Timeout
textbox. When the
application is not
responding for the given
time, the Intel® NUC Pro
Software Suite will restart
the application.

Restart System: Click the

Restart System dropdown to
select the restart occurrence.
When the application is not
responding for the selected
times, the system will restart.

2.1.1 Application Monitor - Status Indicator

The Application Monitor can monitor a maximum of five applications at a time. The added applications are monitored based onfour
major status indicators. The below table describes the status and corresponding color indicator.

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 Indicator State

Running status indicator helps identify the applications in the Running mode. (Cyancircle)

Not Running status indicator helps identify the applications which are no longer running.
(Yellow circle)

Not Responding indicator helps identify an application in error state or when not responding.
(Red circle)

Not Monitored indicator helps identify applications which are no longer monitored by the
system. (Gray circle)

These status indicators are displayed on the Application Monitor tab and in the system tray of the Intel® NUC Pro Software Suite
application. The below screen shows an example of two applications in Running and Not Running state.

2.2 Player Failover

The Player Failover tab helps to manage the NUCs provide screen redundancy services to each other if a NUC encounters asystem
failure which may prevent it from continuing to operate.

NOTE: To enable player failover functionality, ensure you complete all the steps under Configuration Tool Installation section in
Installation and Configuration document.

2.2.1 System Links

1. Primary (Solid Blue) - Link between NUC and its primary display.
2. Standby (Dotted Grey) - Link between NUC and its secondary display.

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 3. Failover (Solid Yellow) - In case of Failover, the Standby link connecting Active NUC, and its secondary display will becomeFailover.
4. Inactive (Dotted Red) - When a NUC goes down, system links coming out of Failover NUC should become inactive and NUC is
shown as greyed out.

2.3 Advanced
The Advanced tab allows user to configure system settings in addition to performing HDMI hardware diagnostics. The belowscreen
shows all available options in the Advanced tab.

Enable Player Failover option will be shown as selected and greyed out during configuration.
After configuration it will be enabled.

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2.3.1 HDMI Hardware Diagnostic

1. System HDMI Status Click “Get HDMI display connectivity properties from all ports ” to get the current state information of HDMI
ports
i. Number of the HDMI ports on the system
ii. HDMI ports connected to displays.
iii. HDMI ports in the NUC supporting HDMI CEC

The HDMI Diagnostic makes WMI calls and shows the response in Human Readable or Hex Data format on UI.

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 2. HDMI CEC Command

When a user clicks the HDMI CEC Command dropdown, the below mentioned commands are available. Select anycommand
and click ‘Execute’ to view the results.

i. Get physical and logical addresses from the display connected through…
On Execute of this command, the user can get physical and logical address of the NUCs connected through HDMI.

ii. Get EDID information from the display connected through…

On Execute this command, the user can get Product Name, Serial Number, Manufacturer ID of the connectedthrough
HDMI port.

iii. Query display power state from…

On Execute this command, the user can get the power status of the display.

iv. Set the display's HDMI input to where this system is connected to via…
This command helps the user to switch display screen from to secondary port.

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 3. Error Codes

The user can get any of the error codes below in response to a HDMI CEC Command.

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2.3.2 Application Settings
2.3.2.1 Always show Intel® NUC Pro Software Suite on system restart - Check this box to open the application on the desktop after every
system restart. When this is not checked, the application will be displayed only in the system tray.

2.3.2.2 Disable/Enable Hardware Watchdog Timer – Default Hardware Watchdog Timer is enabled on launching the application. Whena
user manually checks this box and if “IntelNPSSService” service stops, then after default time (300 sec), the system will restart.

2.3.2.3 Enable/Disable Player Failover –

2.3.2.3.1 During first launch of Intel® NUC Pro Software Suite, until the NUCs and corresponding displays are successfully
connected, the default player failover is disabled as indicated in the screen below. No NUC is visible in the ‘Player Failover’
section.

2.3.2.3.2 After Discovering the NUCs, User can see NUCs on Player Failover section and during the entire process of
configuration “Enable Player Failover” is disabled and grayed out.

2.3.2.3.3 After the configuration is complete, user can uncheck the “Enable Player Failover” which will prompt for user
confirmation.

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 2.3.2.3.4 On click of Yes, Player failover is disabled and No NUC is visible in the ‘Player Failover’ section.

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3 Intel® NUC Pro Software Suite - Configuration Tool

The Intel ® NUC Pro Software Suite – Configuration Tool provides step by step instructions to configure the target NUCs and setup the
primary and secondary connection between the target system and displays.

Do not install the configuration tool on the target NUCs. Instead, install the configuration tool on a host PC which is on the same network
as the target NUCs.
If you have not installed the configuration tool yet, refer to the installation & configuration document for Windows and Linux<Link>.

Intel® NUC Pro Software Suite – Configuration Tool:

4 System Tray Application

Open the system tray from desktop and right-click the application icon, the below options/status will be shown:

1. Applications added from Application Monitor along with their status.

2. Paired NUCs along with their status.
3. Application name to open the User Interface.
4. View Logs are used to open captured logs.
5. About shows the version of Application and service.
6. Exit closes the Application.

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5 Known Errata

1. If user is not able to get discovered NUC on config tool’s NUC discovery list, then user need to recheck network connection and then close
config tool and launch it again. This will resolve this discovery NUC issue and User can go forward for player failover configuration.

2. Player Failover feature can behave unexpectedly if HDMI cables are unplugged and plugged-in during runtime.

3. To unselect a row on Application Monitor, the user needs to press the CTRL key and click the desired row at the same time.

4. During NPSS Configuration, there may be a chance when NUCs are not visible to each other and state message (like disconnect
HDMI-2, persistent enable/disable etc.) are not updated on configuration tool.
o Work around 1: The user needs to click start over to restart configuration tool.
o Work around 2: If user still gets the issue, then verify successful network connectivity with all NUCs and the
Configuration tool host. Reboot all systems.

5. In some scenarios few NUCs are in a pre-configured state and one NUC needs to be replaced, after replacement the user may
get a wrong connection on the topology screen.
o Work around: User can click start over and restart configuration for all the target NUCs.

6. During configuration if HDMI cable is plugged out from either NUC then NPSS application hides from both HDMI screens
o Work around: User need to right click and select exit NPSS through system tray app and relaunch the NPSS app.

7. If Intel® NUC Pro Software Suite application is in use, user recommended not to uninstall the Intel Watch Dog timer (WDT) Driver. If
WDT driver gets uninstalled accidentally, then Intel® NUC Pro Software Suite application will stop working.
o Work around: User must re-install Watchdog Driver again then restart system, Intel® NUC Pro Software Suite application will
again start to work.
Note: This point is only for Linux build

8. During the NPSS Configuration Tool host application’s “Enable Persistent Display Emulation” step, it can sometimes take 3-5 minutes for
the NPSS Configuration Tool host application to refresh and update the NPSS Configuration Tool host’s status as successful.
o Here is a work around if this step in the NPSS Configuration Tool is going beyond 3-5 minutes. In the operating system, select to
software shutdown the NPSS client NUC which has enabled persistent display emulation, then power the NUC back on. This can
force the client NPSS NUCs to resend multicast packets to update the NPSS Configuration Tool host PC that enabling persistent
display emulation was successful.
o This known issue is being addressed as a high priority improvement for the next release of NPSS on supported Intel NUCs
generation 12 and later.

9. NUC Persistent Display Emulation Firmware notifications and settings:

o In BIOS Persistent Display Emulation settings, the user can set the “Inconsistent Display Warning” settings to “Countdown”
instead of the NUC pausing on the persistent display emulation notification waiting for user input. Enabling the persistent display
emulation “Countdown” setting in BIOS allows the NUC to automatically continue booting if the user does not need to update the
persistent display emulation firmware.
o When a completed NPSS configuration setup environment loses power (For example 1. a power outage, or 2. the AC power is
unplugged) on the NPSS configured NUCs and televisions, the user may observe a persistent display emulation firmware
notification when the AC power is restored and the NUC is powered back on. The user can select option “B” to update persistent
display emulation firmware so that the persistent display firmware settings can be saved if necessary. If nothing has changed in
the NPSS environment, then persistent display firmware option “B” selection may not be needed. The reason this persistent
display emulation firmware notification occurs is because when power is lost the persistent display emulation firmware can be
saved again.

10. Player Failover configuration completed between NUCs then if new NUC will appear in same network then user can get "incorrect
Connection" popup may appear on either paired NUC.
o User can restart system effected NUC and "incorrect Connection" popup will vanish.

11. During Player Failover Configuration if we observe that after system reboot Persistent not disabled or enabled during primary or secondary
configuration and user observe Persistent message on NPSS UI then as a workaround user can do a Startover and restart the configuration.

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