SALESFORCE

ADMINISTRATOR & APP BUILDER

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 CLOUD
"The cloud" refers to servers that are accessed over the
Internet, and the software and databases that run on
those servers.

Cloud servers are located in data centers all over the

world. By using cloud computing, users and companies
do not have to manage physical servers themselves or
run software applications on their own machines.

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Cloud Computing

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 Cloud Computing Architecture
Cloud Computing Architecture comprises of many cloud
components, each of them are loosely coupled. We can
broadly divide the cloud architecture into two parts:

Front End: Front End refers to the client part of the

computing system. It consist of interfaces and
applications that are required to access the computing
platforms. Example: Web Browser

Back End: Back End refers to the cloud itself. It consist of

all the resources required to provide cloud computing
services. It comprises of huge Data Storage, Virtual
Machines, Security Mechanism, Services, Deployment
Models, and Servers etc

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 Deployment models of Cloud
Deployment is the mechanism through which applications, modules, updates, and patches are delivered
from developers to users.
The Salesforce cloud deployment model specifies the specific type of cloud environment to be utilized
based on ownership, size, access, and the nature and purpose of a cloud environment.

Deployment Models of Cloud define the type of access to the cloud, i.e. how the cloud is located?
There are 4 types of deployment models of cloud computing namely:

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Public Cloud Model: The Public Cloud
Model allows systems and services to be
easily accessible to general public.

Example: Google AppEngine, Amazon

EC2.

Private Cloud Model: The Private Cloud

Model allows systems and services to be
accessible within an organization. It is
operated only within a single
organization. However, it may be
managed internally or by third-party.

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Community Cloud Model: The Community
Cloud Model allows systems and services
to be accessible by a group of
organizations. It shares the infrastructure
between several organizations from a
specific community. It may be managed
internally or by the third-party.

Hybrid Cloud Model: The Hybrid Cloud

Model is a mixture of Public Cloud and
Private Cloud. Non-critical activities are
performed using the public cloud while
the critical activities are performed using
private cloud.

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Infrastructure as a Service (IaaS)
Infrastructure as a Service (IaaS) provides access to fundamental resources such as
Physical Machines, Virtual Machines, and Storage etc.

All of the above resources are made available to the end user via server virtualization.
Moreover, these resources are accessed by the customers as if they own them.

Characteristics:

● Virtual machines with pre-installed software.

● Virtual machines with pre-installed operating systems such as Windows, Linux, and
Solaris.
● On-demand availability of resources.
● The computing resources can be easily scaled up and down.
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Platform as a Service (PaaS)
Platform as a Service (PaaS) offers the run time environment for applications. It also offers development &
deployment tools, required to develop applications.

PaaS has a feature of point-and-click tools that enables non-developers to create web applications.
Force.com platform is an example of PaaS in salesforce.

Characteristics:
● PaaS offers a browser based development environment. It allows the developer to create a database and
edit the application code either via Application Programming Interface or Point-and-Click tools.
● PaaS provides built-in security, scalability, and web service interfaces.
● PaaS also provides web service interfaces that allow us to connect the applications outside the platform.

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Software as a Service (SaaS)

Software as a Service (SaaS) makes the software available over the internet. This model allows software
applications as a service to the end users. It refers to a software that is deployed on a hosted service and is
accessible via the internet.

There are several SaaS applications such as Billing and Invoicing System, Customer Relationship Management
(CRM) applications, Help Desk Applications, Human Resource (HR) Solutions.

Characteristics:
● Available on demand.
● The software is are maintained by the vendor rather than where they are running and hence making it cost
effective.
● The license to the software may be subscription based or usage based and it is billed on recurring basis.
● Scaled up or down on demand.
● automatically upgraded and updated.
● SaaS offers a Shared Data Model.
● All users are running the same version of the software
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Cloud Computing with salesforce

Salesforce is the leader in cloud computing, offering applications

for all aspects of your business, including CRM, sales, ERP, customer
service, marketing automation, business analytics, mobile
application building, and much more. And it all works on the same,
connected platform, drawing from the same customer data.

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 Salesforce is a SaaS or Software as a Service, which means there is no need to install
the software or server to work on. Users can simply sign-up in Salesforce.com and
can start running the business instantly.

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What is Salesforce

Salesforce is a cloud-based platform for building applications. The Lightning platform is the core of the
Salesforce Sales and Service applications as well as platform where customers can write custom applications.
The Sales and Service applications have pre-built objects and processes.
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 Multi-Tenant Cloud
DEFINITION: Multi-tenancy means that a single instance of the software, database, and supporting infrastructure
serves multiple customers, while each tenant's data is isolated and remains invisible to other tenants.

Salesforce is a multi-tenant platform. This

means that like an office building that
Your dedicated space shares services like water, security,
Shared electricity and maintenance, apps share
resources hardware, storage and other
for power, infrastructure. Since they’re shared, you
water, and save money and maintenance efforts.
building Just like moving into an office building
maintenan with shared services, with multi-tenancy,
ce you can just sign your contract and get
started.

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 CRM
CRM stands for Customer Relationship Management. It is a process or methodology used to learn more about customer’s needs
and behaviors in order to develop stronger relationships with them.

This technology allows users to manage relationships with their customers and track data related to all of their interactions.
It also helps teams collaborate, both internally and externally, gather insights from social media, track important metrics,
and communicate via Email, Phone, Social, and other channels.

The more useful way to think about CRM is as a process that will help bring together lots of pieces of information
about customers, sales, marketing effectiveness, responsiveness and market trends.

Benefits of CRM: • Discover new customers

• Increase customer revenues
• Provide better customer services
• Sell products more effectively
• Help sales staff close deals faster
• Make call centers work more efficient
• Simplify marketing and sales processes`

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 Why Salesforce
The first benefit of choosing Salesforce is that
we do not need to install any software to build
an application or run our business activities.
We can focus on building the apps instead of
installing, setup, repairing, etc.

Since it is the cloud-based CRM platform, any

user can access it from anywhere using the
internet.
Any new user or business start-up can choose Salesforce for building apps or run business, as it is so affordable with
lots of capabilities.

One can easily integrate the Salesforce with any third-party applications, such as Gmail, which is much easier than
other CRM Software.

It is the world's number 1 CRM software, as it is easy to use, fast to deploy any app, and provide efficient outputs as
per the requirements.
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The development cost is also very less.
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API = application programming interface. It’s a way to connect one software system to another.
In our case, we’re talking about Web API’s, to be specific. Salesforce API’s allow developers to
write programs to (for example) import/export data. You can say that API’s tell programmers
how to code in order to interact with Salesforce Orgs. In general, API’s allow communication
between different software systems, for example: Web
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Chatter: Chatter makes the business social and facilitates connections. It provides collaboration features and
capabilities to any application built on the Force.com platform.

Sales Cloud: Sales Cloud is a fully customizable product that brings all the customer information together in an
integrated platform that incorporates marketing, lead generation, sales, customer service and business analytics
and provides access to thousands of applications through the AppExchange. Manage sales process end-to-end.

Service Cloud: Service Cloud allows you to deliver service to every customer, anytime, anywhere. It is a part of
Salesforce's Customer Success Platform, an ecosystem of connected mobile and social tools powered by the cloud.
Support customers after the sale. When organizations want to provide some facility and also provide support to the
clients then it comes in Salesforce Service Cloud.

Analytics Cloud: Salesforce Wave Analytics, also called Analytics Cloud, is a business intelligence (BI) platform from
Salesforce.com that is optimized for mobile access and data visualization. The Wave mobile app allows users to work
with large data files and create graphs, charts and other pictorial representations of data from them.

Community Cloud (Experience Cloud): Community Cloud is a social platform from Salesforce.com that is designed to
connect and facilitate communication among an organization's employees, partners and customers.

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App Cloud: Salesforce App Cloud is a collection of development tools that enable developers to quickly
and intuitively create applications that run on the Salesforce platform without writing code.

Commerce Cloud: Salesforce Commerce Cloud, formerly called Demandware, is a cloud-based service for
unifying the way businesses engage with customers over any channel or device. Ex: Ecommerce.

IOT Cloud: Designed to store and process Internet of Things (IoT) data. The IoT Cloud is powered by
Thunder, which Salesforce.com describes as a "massively scalable real-time event processing engine."

Health Cloud: Salesforce Health Cloud is a cloud-based technology to the world of healthcare. The
primary objective is to keep all the patient information in one place. It helps health workers to have a
complete view of patient records, and it also helps provide effective treatments.

AppExchange: AppExchange is Salesforce’s cloud computing marketplace, through which end users can
access, download and install custom applications.

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Sign up for Developer Edition
Access the URL: http://developer.salesforce.com/signup

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