Sample PS FR23
Sample PS FR23
1989-2023 NCM Associates, Inc. dba Spader Business Management. All rights reserved.
No part of this manual may be reproduced or utilized in any form or by any means, electronic or
mechanical, including photocopying, recording, or by any information storage and retrieval
system, without permission in writing from Spader Business Management. Please direct your
requests to:
2001-2023 NCM Associates, Inc. dba Spader Business Management. All rights reserved. i
ii 2001-2023 NCM Associates, Inc. dba Spader Business Management. All rights reserved.
Acknowledgments
This edition of the Flat Rate Manual was edited by Greg Schneider of Spader Business
Management in Sioux Falls, SD. Spader gathered and revised data from dealerships across the
U.S. and Canada. We wish to acknowledge and thank all of the dealers who provided us with
information for use in this manual.
Introduction
This flat rate manual has been prepared for dealership management teams to be used as an aid in
managing their service departments.
It is our intent that this manual be used only as a guide for determining what to charge in
the sale of services to any customer. These time studies are guidelines and are not intended to
be absolutes for every dealership. It is recommended that dealers obtain actual time studies for
their dealership based on their own facility, the brands they carry, and the tools they have
available. The dealership may change these suggested times when they are in full agreement that
proper time studies have been done accurately.
Note The flat rate information contained in this manual has been compiled directly from data
submitted by dealers. In some cases, this means the terminology is regional, or the wording is
unfamiliar or incomplete. There are many variations between how different dealerships perform
the same job. Spader cannot always control the flat rate jobs given by dealers – we trust that the
dealers submitting information know what they’re talking about – and hopefully so will you!
2001-2023 NCM Associates, Inc. dba Spader Business Management. All rights reserved. iii
About Flat Rate Times
Flat Rates should include time to:
Pull the unit into the shop (uncover the unit if needed)
Look up parts (“reasonable” amount of time)
Pull parts from stock
Perform the work needed
Fill out the repair order with detailed notes
Pull the unit out of the shop (cover the unit if needed)
Clean up
Diagnosis should be considered a separate flat rate job
The suggested flat rate times in this manual are based on these assumptions:
Reasonably experienced technician (see below)
Adequate facilities are provided
Needed tools are readily available
A reasonable supply of parts is available
Technicians clean up after themselves
No travel time is taken into consideration
Example If the best technician takes 1 hour to perform a certain operation and a trainee takes
3 hours to perform the same operation, the flat rate time is 2 hours.
iv 2001-2023 NCM Associates, Inc. dba Spader Business Management. All rights reserved.
About Unit Prep Times
Here are definitions for the Predelivery/Rigging/Setup sections of the flat rate manual.
UNLOAD & INSPECT Unloading units from delivery trucks, placing them on trailers or
storage racks and removing shrink wrap if needed (boats), and inspecting them for damages or
shortages.
TRAVEL LIFT / FORK LIFT If needed, loading the unit from a storage rack onto the
ground, into the water (boats), or onto a trailer if needed for unit prep.
TRAILER SETUP Adjusting tongue weight, winch height, checking lug nuts for proper
torque, greasing bearings, checking lights for proper operation, etc.
UNIT PREP/RIGGING/SETUP Completely making a unit ready for delivery with the
equipment it arrived with from the manufacturer. This includes whatever is required to have the
unit ready for the customer, including filling out paperwork. Unit prep time does not include the
time necessary to install additional equipment such as awnings, air conditioners, levelers, depth
finders, radios, ski mirrors, fire extinguishers, etc.
WATER TEST (BOATS) Determined by each dealership according to their standards for
rigging and the location of water.
CLEAN AND DETAIL FOR DELIVERY Cleaning up units after unit prep or before a
customer takes delivery.
ORIENTATION Customer orientation on the unit in order to show the customer how all
systems on the unit operate. Some customers have never owned this type of unit before and
require extensive learning time; this should be taken into consideration.
TOTAL HOURS Total hours required to have the unit ready for the customer.
= PREP LABOR CHARGE Total amount to be charged to the Sales Department which is
considered a Collect-able activity in Service.
2001-2023 NCM Associates, Inc. dba Spader Business Management. All rights reserved. v
UNIT PREP MATERIALS Dollar amount for materials required to make a unit ready for a
customer. Examples: nuts, bolts, screws, washers, fluids, cleaning supplies, etc. The
recommended charge for this is 10% of the labor dollar amount. This amount for materials
should not include installed options.
UNIT PREP TOTAL Total to be charged against the sale for unit prep labor and parts.
vi 2001-2023 NCM Associates, Inc. dba Spader Business Management. All rights reserved.
Flat Rate Updates
Each year we strive to improve the quality and quantity of flat rate information available to the
industry. As new products and services are developed, and as existing job requirements change,
we work to revise and update this manual. Please help us by calling to our attention the changes
as you encounter them in your dealership.
Dealers who submit flat rate updates (additions, modified times on existing operations, or
identification of duplicates) are eligible to receive the new flat rate manual at a reduced price, or
even free.
2001-2023 NCM Associates, Inc. dba Spader Business Management. All rights reserved. vii
Spader Flat Rate Update Cover Page
Please fill in the information below and include a copy of this page with your
photocopied flat rate pages from this manual for the update.
Address: ________________________________________________________
Phone: ____________________________
viii 2001-2023 NCM Associates, Inc. dba Spader Business Management. All rights reserved.
Contents
Acknowledgments & Introduction iii
Flat Rate Updates vii
ATV 1
Arctic Cat/Textron ATV Body/Accessories 1 Honda ATV Starters 85
Arctic Cat/Textron ATV Electrical 2 Honda ATV Steering 86
Arctic Cat/Textron ATV Engines 2 Honda ATV Suspension 86
Arctic Cat/Textron ATV Fuel/Oil 2 Kawasaki ATV Accessories 88
Arctic Cat/Textron ATV Service 3 Kawasaki ATV Body/Frame 88
Arctic Cat/Textron ATV Steering 3 Kawasaki ATV Brakes 88
Arctic Cat/Textron ATV Suspension 3 Kawasaki ATV Electrical 88
Can-Am ATV Accessories 4 Kawasaki ATV Engines 89
Can-Am ATV Body/Frame 7 Kawasaki ATV Fuel/Oil 89
Can-Am ATV Brakes 15 Kawasaki ATV Ignition 90
Can-Am ATV Electrical 20 Kawasaki ATV Service 90
Can-Am ATV Engines 24 Kawasaki ATV Suspension 91
Can-Am ATV Fuel/Oil 38 Polaris ATV Accessories 92
Can-Am ATV Ignition 45 Polaris ATV Body/Frame 92
Can-Am ATV Rear Drive 46 Polaris ATV Brakes 93
Can-Am ATV Service 49 Polaris ATV Electrical 94
Can-Am ATV Setup 51 Polaris ATV Engines 95
Can-Am ATV Starters 51 Polaris ATV Fuel/Oil 98
Can-Am ATV Steering 53 Polaris ATV Ignition 98
Can-Am ATV Suspension 58 Polaris ATV Service 99
Can-Am ATV Transmissions 59 Polaris ATV Setup 99
Arctic Cat/Textron ATV Setup 63 Polaris ATV Starters 99
Arctic Cat/Textron ATV Brakes 63 Polaris ATV Suspension 100
ATV Accessories 63 Suzuki ATV Accessories 102
ATV Body/Frame 64 Suzuki ATV Body/Frame 102
ATV Brakes 65 Suzuki ATV Brakes 102
ATV Electrical 66 Suzuki ATV Engines 103
ATV Engines 66 Suzuki ATV Fuel/Oil 103
ATV Fuel/Oil 67 Suzuki ATV Service 103
ATV Service 67 Suzuki ATV Setup 104
ATV Setup 67 Suzuki ATV Suspension 104
ATV Starters 67 Yamaha ATV Accessories 105
ATV Suspension 68 Yamaha ATV Body/Frame 105
ATV Trade In Evaluation 68 Yamaha ATV Brakes 106
Honda ATV Accessories 69 Yamaha ATV Electrical 106
Honda ATV Body/Frame 69 Yamaha ATV Engines 107
Honda ATV Brakes 70 Yamaha ATV Fuel/Oil 107
Honda ATV Electrical 72 Yamaha ATV Ignition 108
Honda ATV Engines 73 Yamaha ATV Service 108
Honda ATV Fuel/Oil 80 Yamaha ATV Setup 109
Honda ATV Ignition 81 Yamaha ATV Starters 109
Honda ATV Service 81 Yamaha ATV Steering 109
Honda ATV Setup 85 Yamaha ATV Suspension 109
© 2001-2023 NCM Associates, Inc. dba Spader Business Management. All rights reserved. vi
Jet Boat 113
Jet Boat Body/Frame 113 Sea-Doo Jet Boat Body/Frame 120
Jet Boat Engines 113 Sea-Doo Jet Boat Electrical 121
Jet Boat Ignition 113 Sea-Doo Jet Boat Engines 122
Jet Boat Propulsion 113 Sea-Doo Jet Boat Fuel/Oil 123
Jet Boat Seasonal 113 Sea-Doo Jet Boat Ignition 125
Jet Boat Service 114 Sea-Doo Jet Boat Propulsion 125
Jet Boat Starters 114 Sea-Doo Jet Boat Seasonal 126
Jet Boat Trade In Evaluation 114 Sea-Doo Jet Boat Service 126
Mercury Jet Boat Electrical 115 Sea-Doo Jet Boat Setup 127
Mercury Jet Boat Engines 115 Sea-Doo Jet Boat Starters 128
Mercury Jet Boat Fuel/Oil 116 Sea-Doo Jet Boat Steering 128
Mercury Jet Boat Ignition 117 Sea-Doo Jet Boat Trade In Evaluation 129
Mercury Jet Boat Propulsion 117 Yamaha Jet Boat Accessories 130
Mercury Jet Boat Seasonal 118 Yamaha Jet Boat Engines 130
Mercury Jet Boat Service 118 Yamaha Jet Boat Fuel/Oil 130
Mercury Jet Boat Starters 118 Yamaha Jet Boat Ignition 130
Mercury Jet Boat Steering 118 Yamaha Jet Boat Propulsion 130
OMC Jet Boat Engines 119 Yamaha Jet Boat Service 130
OMC Jet Boat Fuel/Oil 119 Yamaha Jet Boat Setup 131
OMC Jet Boat Propulsion 119 Yamaha Jet Boat Steering 132
OMC Jet Boat Steering 119
Motorcycle 135
Big Dog Motorcycle Service 135 Honda Motorcycle Brakes 151
BMW Motorcycle Service 136 Honda Motorcycle Electrical 152
Can-Am Motorcycle Accessories 137 Honda Motorcycle Engines 153
Can-Am Motorcycle Body/Frame 138 Honda Motorcycle Fuel/Oil 155
Can-Am Motorcycle Brakes 139 Honda Motorcycle Ignition 156
Can-Am Motorcycle Electrical 139 Honda Motorcycle Service 156
Can-Am Motorcycle Engines 139 Honda Motorcycle Setup 163
Can-Am Motorcycle Fuel/Oil 140 Honda Motorcycle Starters 164
Can-Am Motorcycle Ignition 140 Honda Motorcycle Steering 164
Can-Am Motorcycle Service 140 Honda Scooter Service 164
Can-Am Motorcycle Setup 140 Honda Scooter Setup 166
Can-Am Motorcycle Steering 141 Honda Scooter Starters 166
Can-Am Motorcycle Suspension 141 Indian Motorcycle Accessories 167
Motorcycle Accessories 142 Indian Motorcycle Body/Frame 167
Motorcycle Body/Frame 143 Indian Motorcycle Engines 167
Motorcycle Brakes 143 Kawasaki Motorcycle Accessories 168
Motorcycle Electrical 144 Kawasaki Motorcycle Body/Frame 168
Motorcycle Engines 144 Kawasaki Motorcycle Brakes 169
Motorcycle Fuel/Oil 145 Kawasaki Motorcycle Electrical 169
Motorcycle Seasonal 146 Kawasaki Motorcycle Engines 169
Motorcycle Service 146 Kawasaki Motorcycle Fuel/Oil 170
Motorcycle Setup 147 Kawasaki Motorcycle Service 171
Motorcycle Suspension 147 Kawasaki Motorcycle Starters 173
Motorcycle Trade In Evaluation 147 Kawasaki Motorcycle Steering 173
Honda Motorcycle Accessories 148 Kawasaki Motorcycle Suspension 173
Honda Motorcycle Body/Frame 150 Kawasaki Motorcycle Tranmission 173
vii © 2001-2023 NCM Associates, Inc. dba Spader Business Management. All rights reserved.
KTM Motorcycle Accessories 174 Suzuki Motorcycle Transmission 185
KTM Motorcycle Body/Frame 174 Triumph Motorcycle Service 186
KTM Motorcycle Service 174 Yamaha Motorcycle Accessories 187
Piaggio Scooter Service 175 Yamaha Motorcycle Body/Frame 187
Polaris Motorcycle Body/Frame 177 Yamaha Motorcycle Brakes 193
Polaris Motorcycle Engines 177 Yamaha Motorcycle Electrical 195
Polaris Motorcycle Service 178 Yamaha Motorcycle Engines 200
Suzuki Motorcycle Accessories 179 Yamaha Motorcycle Fuel/Oil 214
Suzuki Motorcycle Body/Frame 179 Yamaha Motorcycle Ignition 217
Suzuki Motorcycle Brakes 179 Yamaha Motorcycle Seasonal 218
Suzuki Motorcycle Electrical 179 Yamaha Motorcycle Service 218
Suzuki Motorcycle Engines 179 Yamaha Motorcycle Starters 220
Suzuki Motorcycle Fuel/Oil 180 Yamaha Motorcycle Steering 221
Suzuki Motorcycle Service 180 Yamaha Motorcycle Suspension 221
Suzuki Motorcycle Setup 185 Yamaha Motorcycle Transmission 223
© 2001-2023 NCM Associates, Inc. dba Spader Business Management. All rights reserved. viii
Power Equipment 327
Alpina Snow Groomer 327 Honda Generator 334
Briggs And Stratton Engines 328 Honda Lawn Mower 334
Cub Cadet Tractor 332 Honda Snowblower 336
General Generator 333 Honda Tiller 336
General Snowblower 333
Snowmobile 339
Arctic Cat Snowmobile Body/Accessories 339 Ski-Doo Accessories 350
Arctic Cat Snowmobile Electrical 339 Ski-Doo Body/Frame 352
Arctic Cat Snowmobile Engines 339 Ski-Doo Brakes 367
Arctic Cat Snowmobile Fuel/Oil 339 Ski-Doo Electrical 371
Arctic Cat Snowmobile Service 339 Ski-Doo Engines 379
Arctic Cat Snowmobile Suspension 340 Ski-Doo Fuel/Oil 402
Snowmobile Accessories 341 Ski-Doo Ignition 417
Snowmobile Body/Frame 341 Ski-Doo Service 420
Snowmobile Electrical 342 Ski-Doo Setup 421
Snowmobile Engines 342 Ski-Doo Starters 421
Snowmobile Fuel/Oil 343 Ski-Doo Steering 423
Snowmobile Seasonal 343 Ski-Doo Suspension 434
Snowmobile Service 343 Ski-Doo Trade In Evaluation 461
Snowmobile Setup 343 Ski-Doo Transmission 461
Snowmobile Suspension 344 Yamaha Snowmobile Accessories 468
Snowmobile Trade In Evaluation 344 Yamaha Snowmobile Body/Frame 468
Polaris Snowmobile Accessories 345 Yamaha Snowmobile Electrical 469
Polaris Snowmobile Body/Frame 345 Yamaha Snowmobile Engines 469
Polaris Snowmobile Electrical 346 Yamaha Snowmobile Fuel/Oil 470
Polaris Snowmobile Engines 347 Yamaha Snowmobile Ignition 470
Polaris Snowmobile Fuel/Oil 348 Yamaha Snowmobile Service 471
Polaris Snowmobile Ignition 348 Yamaha Snowmobile Setup 471
Polaris Snowmobile Service 348 Yamaha Snowmobile Starters 471
Polaris Snowmobile Setup 348 Yamaha Snowmobile Steering 471
Polaris Snowmobile Starters 349 Yamaha Snowmobile Suspension 472
Polaris Snowmobile Suspension 349
Trailer 475
Trailer Accessories 475 Trailer Setup 476
Trailer Hitches 475 Trailer Suspension 476
Trailer Jacks 475 Trailer Tires 476
Trailer Service 475
UTV 479
Arctic Cat Steering 479 Can-Am UTV Fuel/Oil 487
Arctic Cat UTV Body/Frame 479 Can-Am UTV Ignition 488
Arctic Cat UTV Brakes 479 Can-Am UTV Rear Drive 488
Arctic Cat UTV Fuel/Oil 479 Can-Am UTV Service 488
Arctic Cat UTV Suspension 479 Can-Am UTV Setup 488
Can-Am UTV Accessories 480 Can-Am UTV Starters 489
Can-Am UTV Body/Frame 481 Can-Am UTV Steering 489
Can-Am UTV Brakes 485 Can-Am UTV Suspension 489
Can-Am UTV Electrical 486 Can-Am UTV Transmissions 490
Can-Am UTV Engines 487 Can-Am ATV Body/Frame 491
ix © 2001-2023 NCM Associates, Inc. dba Spader Business Management. All rights reserved.
Can-Am ATV Electrical 491 Massimo UTV Body/Frame 502
UTV Accessories 491 Massimo UTV Engines 502
UTV Body/Frame 491 Massimo UTV Service 502
UTV Electrical 492 Polaris UTV Accessories 503
UTV Engines 492 Polaris UTV Body/Frame 507
UTV Suspension 492 Polaris UTV Brakes 511
Honda UTV Accessories 493 Polaris UTV Electrical 511
Honda UTV Body/Frame 495 Polaris UTV Engines 512
Honda UTV Brakes 496 Polaris UTV Fuel/Oil 513
Honda UTV Electrical 496 Polaris UTV Service 514
Honda UTV Engines 496 Polaris UTV Setup 514
Honda UTV Service 496 Polaris UTV Starters 515
Honda UTV Setup 497 Polaris UTV Steering 515
Honda UTV Starters 497 Polaris UTV Suspension 515
Honda UTV Steering 497 Polaris UTV Transmission 516
Kawasaki UTV Accessories 498 Yamaha UTV Accessories 517
Kawasaki UTV Body/Frame 498 Yamaha UTV Body/Frame 517
Kawasaki UTV Brakes 499 Yamaha UTV Brakes 517
Kawasaki UTV Electrical 499 Yamaha UTV Electrical 518
Kawasaki UTV Engines 499 Yamaha UTV Engines 518
Kawasaki UTV Fuel/Oil 500 Yamaha UTV Fuel/Oil 518
Kawasaki UTV Service 500 Yamaha UTV Setup 518
Kawasaki UTV Setup 501 Yamaha UTV Suspension 519
© 2001-2023 NCM Associates, Inc. dba Spader Business Management. All rights reserved. x
xi © 2001-2023 NCM Associates, Inc. dba Spader Business Management. All rights reserved.
ARCTIC CAT
ATV
DEALER
SUGG FLAT
RATE TIME
FLAT RATE
CODE OPERATION FLAT LABOR MATER
RATE RATE - IALS
TIME
TOTAL
© 2001-2023 NCM Associates, Inc. dba Spader Business Management. All rights reserved. 1
NEW! Identifies jobs added in this edition - most new jobs are contributed by fewer than 3 dealers.
ARCTIC CAT
ATV
DEALER
SUGG FLAT
RATE TIME
FLAT RATE
CODE OPERATION FLAT LABOR MATER
RATE RATE - IALS
TIME
TOTAL
© 2001-2023 NCM Associates, Inc. dba Spader Business Management. All rights reserved.
2 NEW! Identifies jobs added in this edition - most new jobs are contributed by fewer than 3 dealers.
ARCTIC CAT
ATV
DEALER
SUGG FLAT
RATE TIME
FLAT RATE
CODE OPERATION FLAT LABOR MATER
RATE RATE - IALS
TIME
TOTAL
© 2001-2023 NCM Associates, Inc. dba Spader Business Management. All rights reserved. 3
NEW! Identifies jobs added in this edition - most new jobs are contributed by fewer than 3 dealers.
CAN-AM
ATV
DEALER
SUGG FLAT
RATE TIME
FLAT RATE
CODE OPERATION FLAT LABOR MATER
RATE RATE - IALS
TIME
TOTAL
© 2001-2023 NCM Associates, Inc. dba Spader Business Management. All rights reserved.
4 NEW! Identifies jobs added in this edition - most new jobs are contributed by fewer than 3 dealers.