TEST 3

Part 1
1.
(A) He's leaning over a container.
(B) He's digging in a garden.
(C) He's replacing some floor tiles.
(D) He's trimming some trees.

2.
(A) A customer is picking up some clothing at a
dry cleaner's
(B) A customer is trying on a jacket.
(C) A customer is handing a worker some cash.
(D) A worker is typing on a computer.

3.
(A) She's paying for her meal.
(B) She's pouring a beverage.
(C) She's facing a refrigerated display case.
(D) She's ordering her lunch from a server.
4.
(A) He's putting vegetables into a bag.
(B) He's setting up a tent.
(C) The rear doors of a van are closed.
(D) Some boxes have been stored inside a
vehicle.

5.
(A) The speaker is positioned next to a podium.
(B) The man is drawing a graph on a presentation
board.
(C) One of the women is watching a video.
(D) One of the women is adjusting her glasses.
6.
(A) Some chairs have been arranged on a
balcony.
(B) A clock has been propped up on a shelf.
(C) Some place mats are laid out on a bench.
(D) A light fixture is hanging above a dining area.
Part 2
7. How was the security audit today? 8. What dinner specials do you have today?
(A) I can secure them. (A) We have baked salmon.
(B) Very productive. (B) For the first time.
(C) If you like. (C) No, I haven't.

9. When will the order be delivered? 10. What's the monthly membership fee for that
(A) Not until Wednesday afternoon. service?
(B) It's time to put them away. (A) Twenty euros.
(C) The light is on in the mail room. (B) Next month.
(C) Don't let me forget

11. Did you receive the e-mail I sent? 12. Why don't you have the meeting this
(A) I need a receipt for that. afternoon?
(B) Call a delivery service. (A) Just past the library and across the street.
(C) I haven't looked at my computer today. (B) Otherwise, I think it's fine.
(C) Because we have a lot to do today.

13. Where did you post the schedule? 14. Who is leading the safety seminar?
(A) I hung a copy on the conference room door. (A) That's what he said.
(B) In a few hours. {B) Elizabeth will do it
(C) Are you sure you submitted it? (C) Whenever management prefers.

15. Could you please fill out your time sheet by 3 16. When is the electrician supposed to get
P.M. today? here?
(A) How much time do you have? (A) The package got here last night.
{B) OK, I'll make a note to do that. (B) I didn't drive to work today.
(C) I will place the order as soon as possible. (C) She just let me know she's running late.

17. I'd like to schedule your performance review 18. Haven't you been trained to use this
meeting. machine?
(A) That is a high-performing team. (A) I can get them to take a look.
(B) The food here is very good. (B) We need to finish before noon.
(C) OK, let me look at my calendar. (C) I use it all the time.

19. Did you bring your computer home or leave 20. Why don't we create a video tour of the
it at work? convention space?
(A) Yes, last week. (A) I lost it yesterday.
(B) left it at the office. (B) That film has been very popular.
(C) In ten minutes. (C) I thought you already did that.

21. Isn't the food usually served at this time? 22. Do you take the bus or train to work?
(A) There's been a schedule change. (A) I love to travel.
(B) The reviews of that product have been (B) I prefer to drive.
negative. (C) I only work on Tuesdays.
(C) I'll go tomorrow instead.
23. Would you like me to make the reservation 24. Why are you cleaning the laboratory?
for you? (A) Just stack the books against the wall.
(A) The hotel has a fitness club. (B) I will attend if I have to.
(B) No, I haven't heard of it. (C) Haven't you seen the inspection report?
(C) Sure, let me find the form.

25. What do you think of the highlighted 26. Who's going to receive the final delivery?
paragraphs in this document? (A) When everyone leaves the office.
(A) I think they need further revisions. (B) I can wait for it.
(B) There's some storage space upstairs. (C) Yes, but only on Fridays.
(C) This room has very good lighting-

27. I could book our flights now, right? 28. Why do we have to reschedule this event?
(A) It's a long flight. (A) This weekend or maybe early next week.
(B) The trade show hasn't been confirmed. (B) I will do it as soon as possible.
(C) It's in the other room. (C) My doctor's appointment couldn't be
moved.

29. We should really consider expanding our 30. Do you know whose jacket that is in the
storefront. conference room?
(A) Didn't you see the contract for the work? (A) Sure, if they're already planning to go.
(B) I don't know how far it is. (B) A few people have blue ones like that.
(C) We could borrow one for you. (C) Yes, Janelle usually orders them for us.

31. When do you usually exercise?

(A) Fitness is important for everyone.
(B) An affordable machine.
(C) My doctor has suggested that I stop for a
while.
Part 3
32-34:
M: Excuse me, I saw the ad for your department 32. Why did the man choose to shop at the
store on the Internet, so I decided to stop by. store?
You're having a big sale today, right? Does that A. The staff is very helpful.
apply to Jewelry items, too? B. The store is close to his office.
C. He saw an online advertisement.
W: Absolutely. Everything in the display cases is D. His friend recommended the store.
up to half-off the full price. Did you bring the
coupon that came with the advertisement? 33. What does the woman ask for?
A. A credit card
M: Actually, I printed it out but then forgot it at B. A discount coupon
my office. I will come back after work to take a C. A customer receipt
better look. Maybe I can get all my gift shopping D. A piece of identification
done for the entire year!
34. Why does the man say he will return at a
later time?
A. He is late for a meeting.
B. He wants to go to another store.
C. He has to make a phone call.
D. He left something at the office.

35-37:
W: Hello, Mr. Yang. I have a shirt that I'd like to 35. Where is this conversation most likely taking
add to my dry cleaning order. It has a coffee place?
stain, and I was hoping you could remove it. A. At a clothing store
B. At a coffee shop
M: We can definitely get this stain out. It'll be C. At an employment agency
ready by the end of the week. I'll also have the D. At a dry cleaner's
suit you dropped off earlier ready by then, too.
36. What is the woman doing on Thursday?
W: Oh, I was hoping I could wear the shirt and A. Interviewing for a job
suit to a job interview I have on Thursday. Is B. Picking up a coworker
there any way it can be done sooner? C. Visiting a friend
D. Leaving on a business trip
M: That's no problem – I'll start working on them
right away so that both are ready by tomorrow. 37. What does the man offer to do?
A. Exchange a purchase
B. Provide express service
C. Make a reservation
D. Order a special product
38-40
M: Hi, this is Roger from Jefferson Repair 38. Why will the man visit the woman's office?
Services. I was supposed to come to your office A. To make a repair
to fix an air conditioner this afternoon, but my B. To pick up a package
C. To give a presentation
current job is taking longer than expected. I won't
D. To set up a workstation
be able to make it there until about six P.M.
39. What does the woman say she will do?
W: Thanks for letting me know. Everyone at our A. Reserve a conference room
office leaves around five-thirty, but the building B. Meet a customer
security officer will be here all night. I'll ask him C. Talk to a security officer
to let you in. D. Review an estimate

40. What does the woman ask the man to e-mail

M: Thanks, I'd appreciate that. And when I'm her?
done with the repair, should I just leave the A. A survey
invoice with him? B. A report
C. An invoice
W: Actually, could you send it to me by e-mail? I D. An agenda
think that would be better.

41-43
M: Hi, welcome to Royal Stationery. How may I 41. What is the woman shopping for?
help you? A. Envelopes
B. Art supplies
W: Well, I was wondering if you could help me C. Books
find something. I have to mail some photographs, D. Office equipment
so I need some large envelopes that won't bend.
42. What does Omar say about an item?
M: Hmm ... I'm not sure if we have those here. A. It is out of stock.
Let me ask my colleague ... Hey, Omar, do you B. It is located on a different floor.
know if we have card-stock envelopes? C. It is being sold at a reduced price.
D. It has received positive customer reviews.
M: Yeah, we do, just not on this floor. Let me
show you. Follow me, please. 43. What additional service does Omar
mention?
W: Oh, great. And do you know if there's a post A. Equipment upgrades
office nearby? I need to send the photos today. B. Online purchasing
C. In-store mailing
M: Actually, we have a shipping kiosk inside our D. Free returns
store. It's right by the shipping supplies.

W: That's perfect. Thanks!

44-46:
W: I spoke with Sam Jenkins on the phone this 44. What are the speakers organizing?
morning. We had invited him to be our keynote A. A television interview
speaker at the conference in August, but it turns B. A dinner party
out he's not able to come after all. C. A concert
D. A conference
M: Really? That's a pity. We need to find a
replacement pretty quickly then. Remember, the 45. What problem does the woman mention?
conference programs are going to be printed next A. A speaker has canceled.
week. B. A venue has been closed.
C. A flight was delayed.
W: Would you mind looking through your D. A delivery was not made.
contacts and coming up with a few good
alternates? 46. What most likely will the man do next?
A. Send an e-mail
M: Actually, I know the perfect person-Carmen B. Prepare a presentation
Vasquez .... She'd attract a big audience and is a C. Make a phone call
fantastic speaker. I'll call her now and let you D. Buy some tickets
know what her response is.

47-49:
W: Hi, Carlos. Did you see the new schedule for 47. Where most likely do the speakers work?
next month's fitness classes? I scheduled you to A. At a sporting goods store
teach the two classes you requested. B. At a hospital
C. At a warehouse
M: Oh wow, thanks. Hmm, I see the two classes D. At a fitness center
are back-to-back.
48. What does the man imply when he says,
W: Yes, is that a problem? "and who can do that"?
A. He is asking for a volunteer.
M: Well, the aerobics class is scheduled to start B. He wants to know the name of a staff member.
right after my weight-lifting class. This means C. He thinks a task is impossible.
there's only five minutes to put away the exercise D. He is interested in an applicant's qualifications.
equipment and get ready for the next class, and
who can do that? 49. What does the woman offer to do?
A. Change a schedule
W: Ahh, good point. Why don't I just change the B. Check the inventory
start time of your aerobics class? Let's have it C. Clean up a work space
start ten minutes later. D. Respond to an inquiry
50-52
W: Craig, I have to print copies of the quarterly 50. What are the speakers discussing?
earnings report for the board meeting next week. A. Selecting a new board member
Have you made the updates to it yet? B. Setting up an e-mail account
C. Submitting an itinerary
M: I'm still working on some of the final figures. D. Preparing a report
The accounting software was down for
maintenance all day yesterday, so I'm a little 51. Why was the man unable to complete a
behind. When do you need it by? task?
A. A newsletter contained an error.
M: By the end of the day, if possible. I have to B. Quarterly sales had declined.
pick up some board members at the airport on C. Some software was not working.
Monday morning, so I want to get the report D. A colleague was unavailable.
finished up this week.
52. What does the woman say she will do on
Monday?
A. Go to the airport
B. Change a reservation
C. Contact the technology department
D. Mail a contract to a client

53-55
M: Hi, my name is Karl Brommer. I called earlier 53. What does the man say he will do next
to have my medical records printed because I month?
need to bring a copy with me when I move to A. Finish a health course
London next month. B. Attend a medical conference
C. Go on vacation
W1: OK, let me see, sir. Who is your doctor? D. Move to another city

M: Doctor Patel. 54. According to the conversation, what did

Maria do earlier?
W1: All right. Yes. I think my colleague Maria A. She changed an appointment.
printed them earlier today. One moment... B. She ordered a prescription.
Maria? C. She printed some documents.
D. She examined a patient.
W2: Yes?
55. What does Maria ask the man to do?
W1: You printed Mr. Brommer's records earlier, A. Make a payment
right? B. Sign a form
C. Sit in a waiting room
W2: Yes. I just need you to sign this release form D. Call a pharmacy
before I give these to you.

M: Of course. Do you have a pen?

56-58
M: Hello. I ordered a briefcase through your Web 56. Why is the man calling?
site on March tenth, and I just noticed on my A. He would like a product catalog.
credit card statement that the charge appeared B. He has not received his order.
two times. C. He needs to know a store's address.
D. He was charged twice for a purchase
W: I'm sorry, sir. We were having trouble with
our Internet server on that date. As a result, 57. What does the woman explain about?
some online transactions were duplicated. A. A current renovation
B. An expired credit card
M: Oh, really? C. A technical problem
D. A shortage of merchandise
W: Yes. We're in the process of issuing refunds-
but I can put yours through right now if you'd 58. What does the woman ask the man to do?
like. A. Keep a receipt
B. Answer survey questions
M: OK, that'd be great. Thanks very much. C. Shop at a different location
D. Provide an item number
W: You're welcome. Um, after I take care of this
for you, would you mind participating in our
customer survey?

M: Yeah, sure, I can do that.

59-61
W: Hey, Jun. It's Mina. I'm here trying to get into 59. Where most likely is the woman?
the building, but when I scan my ID badge, the A. At a building entrance
door won't open. B. On a train platform
C. In a conference room
M: OK. This happened to a few other people D. In an elevator
today. If you give me your employee ID number,
I'll reenter your credentials into the security 60. What information does the man ask for?
system. After that, the badge scanner should A. A password
recognize your ID. It'll only take a minute. B. An employee number
C. A name
W: Yeah, but can you just let me in first? I'm D. A company address
really in a hurry.
61. Why does the man say, "There's a policy
M: There's a policy against that. I'd have to fill against that"?
out a report... Let me just re-enter your A. To make a recommendation
information. It really will only take a minute. B. To criticize a mistake
C. To refuse a request
D. To ask for clarification
62-64
W: Excuse me, sir–I think you might be sitting in
my seat. My ticket says I'm supposed to be in
seat A by the window.

M: I'm sure I'm in 14A. Let's look at your boarding

pass. Hmm, I see the problem. You're seated right
behind me.

W: Oh, thanks, but... would you mind changing

62. What is the purpose of the conversation?
places with me? My colleague's going to be
A. To explain a procedure
sitting in 14B, and we have some business to
B. To resolve a problem
discuss on the trip.
C. To improve a service
D. To negotiate a price
M: Sure, that's fine. I just want a window seat.
We probably should tell the flight attendant
63. Look at the graphic. Which seat was the
about the switch, though.
woman originally assigned to?
A. 14A
B. 14B
C. 15A
D. 15C

64. What does the man recommend doing?

A. Checking an airport arrival monitor
B. Asking about a meal selection
C. Requesting a discount voucher
D. Notifying flight staff of a change
65-67
W: Hi, Arlo. How's the townhouse renovation
project going?

M: Good! The house is old, but it doesn't have

any structural problems–we've made a lot of
progress.

W: Great! I'd really like to put this property on

the market in the beginning of April-it's the best
time to sell a house. Will all the work be
completed by then?
65. What most likely is the man's profession?
M: Let me check my calendar. So... we've just A. Landscape architect
completed the floor installation, and we're going B. Construction manager
to start painting next week. So yes, we should be C. Plumber
done by the end of March. D. Hardware store owner

W: OK! Could you send me some information 66. Look at the graphic. What stage of the
about your total expenses? It'll help me come up renovation will begin next week?
with a price for the house. A. Stage 1
B. Stage 2
C. Stage 3
D. Stage 4

67. What does the woman ask the man to send?

A. An invitation
B. A list of costs
C. Some photos
D. A Web site address
68-70
M: Judy, did you know we're considering buying
Yantz Foods? I just read the report-have you seen
it?

W: No, not yet. What does it say?

M: Well, we still wouldn't be the biggest

company in the industry, but we'd be much more
competitive. The first page shows the industry
market shares.
68. What are the speakers mainly discussing?
W: So, it looks like we're already the second A. A marketing campaign
biggest, and acquiring Yantz Foods will definitely B. A business acquisition
keep our market share larger than Bowlton's. C. An annual budget
D. Employment figures
M: That's right. I think acquiring the company
would be the right move. 69. Look at the graphic. Where do the speakers
work?
W: Well, now that I'm reading the report, I'm not A. Armer Company
sure... I see that Yantz's profits went down last B. Yantz Foods
quarter-maybe it isn't such a good idea. C. Bowlton
D. The Park Group

70. Why does the woman say she is not

convinced?
A. The man is not familiar with a business
strategy.
B. Some figures are not accurate.
C. She does not want to hire new employees.
D. A company's profits have decreased.
Part 4
71-73
W-Br: Good morning, everyone! We hope you've 71. At which event is the announcement being
made?
been enjoying the conference on educational
A. A book fair.
technology this week. Tomorrow, in addition to B. A product launch.
C. A technology conference.
our workshops and presentations, you'll have the
D. A charity fundraiser.
option of leaving the convention center to go on
72. According to the speaker, what can some
one of the site visits we've arranged. There are
listeners do tomorrow?
two choices. You can tour either a local high school A. Go on a tour.
B. Attend an opening ceremony.
or the public library's computer laboratory. These
C. Participate in a focus group.
tours are free, and we expect them to be very D. Win a prize.
popular. We have limited seats on the buses, so
73. What are the listeners instructed to do?
please make sure to sign up early at the desk by A. Use an alternate entrance.
B. Register in advance.
the entrance.
C. Complete a survey.
D. Meet at a designated location.

74-76
M-Au: Today I want to focus our discussion on 74. What product does Castillo manufacture?
A. Jewelry.
Castillo, a clothing brand we will start selling in
B. Clothing.
our stores next month. As you know, our stores C. Art supplies.
D. Backpacks.
attract mainly younger shoppers. In thinking
about fashion trends we want to feature, the 75. Why does the speaker say, "Just look at the
color selection in these samples"?
marketing department has found that customers
A. To introduce a new manufacturing technique.
aged twelve to eighteen prefer styles that come B. To assign a task.
C. To express disappointment.
in a lot of different colors. We chose Castillo as a
D. To support a decision.
new vendor for this very reason. Just look at the
76. What will Hae-Rim do?
color selection in these samples! Now, the
A. Present financial information.
finances of carrying Castillo’s line, Hae-Rim will B. Share competitor data.
C. Analyze survey results.
go over the anticipated costs and profit
D. Introduce advertising layouts.
estimates.
77-79
M-Cn: Before we open the café today, I want to 77. Who most likely is the speaker?
A. An investment banker.
tell you about some seasonal menu changes. I
B. A city official.
just got word from corporate headquarters that C. A food scientist.
D. A restaurant manager.
new coffee beverages will be on the menu
starting next week. One of the new drinks is 78. According to the speaker, what will happen
next week?
called Winter Delight. I've got some samples of it
A. Some new equipment will be installed.
here for everyone to try. Now, a number of B. A corporate office will relocate.
C. New menu items will be available.
different syrup flavors, such as vanilla or
D. Seasonal employees will begin work.
hazelnut, can be added to this drink. So please be
79. What does the speaker warn listeners
extra careful when you're preparing customers'
about?
orders. We want to make sure they get exactly A. Preparing orders carefully.
B. Wearing proper attire.
what they want.
C. Recording hours accurately.
D. Taking inventory daily.

80-82
W-Br: Hi Roberto, it's Amanda. The company 80. Why is the speaker calling?
A. To register for a training session.
president wants J-1 Electronics to have a booth at
B. To request help with a project.
the trade fair in New York in June, and he wants C. To book a meeting room.
D. To get updated customer information.
us to make the arrangements and come up with a
display. I know I said we really need to focus on 81. What does the speaker imply when she says,
"it wasn't my idea"?
updating the client database this week, but this
A. She knows a change is inconvenient.
trip just came up—it wasn't my idea. Anyway, I'll B. She thinks a colleague deserves credit.
C. She would like the listener's opinion.
get the rest of the sales team together today, so
D. She is going to explain a new procedure.
we can brainstorm some ideas for the display.
82. What does the speaker ask the listener to
But in the meantime, could you contact the fair
do?
organizers about getting a booth? Thanks and let A. Order business cards.
B. Check a mailbox.
me know if you have any questions.
C. Revise a report.
D. Reserve a booth.
83-85
W-Am: You have reached customer service at 83. What will the company do beginning on June
1?
Ocean Shipping-a leader in international shipping
A. Accept reservations online.
services. We're happy to announce that starting B. Provide service to a new location.
C. Offer a customer loyalty program.
June first, we'll begin offering shipping services to
D. Lower its express shipping rates.
Brazil. Note that if you are planning to ship a
84. According to the speaker, what must
vehicle to any location overseas, you must
customers do in order to ship a vehicle?
provide proof of ownership. Your call may be A. Show proof of ownership.
B. Provide an extra set of keys.
recorded, and the recording could be used for
C. Purchase additional insurance.
quality control or training purposes. Thank you D. Get a mechanical inspection.
for calling Ocean Shipping.
85. What does the speaker indicate about the
call?
A. It will be redirected to a different department.
B. It will be answered in the order in which it was
received.
C. It may be several minutes until a
representative answers.
D. It may be recorded for future use.

86-88
M-Cn: Hello everyone and welcome to Markell 86. Who is the intended audience for the talk?
A. Theater patrons.
County Playhouse. Thank you for volunteering to
B. Costume makers.
help make costumes for our next production C. Ticket sellers.
D. Stage musicians.
Changing Time. Because this play has so many
characters, we'll have to work hard to get ready 87. What does the speaker mention about the
play?
for opening night on April twelfth. Each character
A. It is very long.
has about three different outfits, so that's a lot of B. It is set in the past.
C. There are many characters.
sewing for all of us. The dress rehearsal, in
D. There is a waiting list for tickets.
complete costume, is only five weeks away, so
88. What will take place in five weeks?
we'll need everything done by then.
A. A photography session.
B. A dinner reception.
C. A fashion show.
D. A dress rehearsal.
89-91
W-Am: Hi Pierre, this is Emma. I know we were 89. What was the speaker supposed to do this
morning?
supposed to meet in the conference room at 9
A. Interview a job applicant.
this morning to begin discussing the renovations B. Attend a meeting.
C. Pick up a client.
to the lobby, but I'm calling to let you know I'm
D. Lead a tour group.
having a problem with transportation. I was at
90. What transportation problem does the
the train station when train service was
speaker mention?
suspended. Now I’m going to find a taxi but it A. A road has been closed.
B. A bridge is under construction.
may take a while before I get to the office. Why
C. A train service is unavailable.
don't we go out to lunch today instead? I hope D. A flight has been delayed.
this will work for you, because I have some ideas
91. What does the speaker suggest?
for the project that I’d like to talk about. A. Inviting other colleagues.
B. Posting a notice.
C. Holding a phone conference.
D. Having lunch together.

92-94
M-Au: Thanks for inviting me to your annual 92. What industry does the speaker work in?
A. Renewable energy.
planning meeting. We're glad that you're
B. Computer technology.
considering us to meet the energy needs of your C. Publishing.
D. Real estate.
factory. My company, Stillman Technology, is
committed to providing renewable energy to 93. What does the speaker imply when he says,
"hundreds of businesses have signed up"?
businesses like yours. By choosing to install our
A. He is worried about meeting client demands.
solar panels, you can power all your facilities with B. He expects an industry to start changing.
C. The listeners should choose his company.
affordable clean energy. And, hundreds of
D. The listeners will receive a list of contacts.
businesses have signed up. I’m sure you have a
94. What will the listeners see in the video?
lot of questions. But first, I'd like to show a video
A. A virtual tour.
of a speech our president gave when we received B. An award-acceptance speech.
C. Product features.
the Eco-Industry award at a conference last year.
D. Installation instructions.
95-97
M-Cn: Hello, this is Fred Capo, from Member
Relations at Greenwood Gym. I just wanted to
thank you for participating in our member survey.
Everyone who completed a survey will receive a
five-dollar voucher, which can be used for any
class fees or in our café. I've already sent it to
your e-mail. Also, looking at your feedback, I see
that you've given very high ratings overall for our 95. Who is the message most likely for?
A. A fitness instructor.
gym. Thank you! For the category that you gave
B. A data analyst.
five Stars to, I'd like to ask you a few more C. A gym member.
D. A marketing expert.
questions. If you have time, please give me a call
back at 555-0184. 96. What does the speaker say he has e-mailed
the listener?
A. A discount voucher.
B. Driving directions.
C. A fitness magazine.
D. Class schedules.

97. Look at the graphic. Which category does the

speaker request more information about?
A. Cleanliness.
B. Location.
C. Staff friendliness.
D. Cost.
98-100
M-Au: Welcome to today’s class on small
business start-ups. We'll be talking about
designing a logo that represents the company
you're creating. It's how customers will identify
you, so the first thing you should do is consider
the message you want to communicate. Please
98. Where is the talk most likely taking place?
take a look at the handout in front of you. We'll A. At a business class.
B. At a software training session.
talk about each of the features, but let's begin by
C. At a department meeting.
looking at the phrase, "Creative advertising at D. At a client presentation.
your fingertips". The function of this part of the
99. Look at the graphic. Which part of the logo
logo is to tell customers what the company is all does the speaker discuss first?
A. The name.
about. Now, try to come up with phrases that
B. The background.
might work for your own business-you'll find C. The image.
D. The tagline.
some paper and pens in your packets.
100. What will the listeners do next?
A. Break into small groups.
B. Write down some ideas.
C. Read an article.
D. Check a Web site.