Scribd
Upload
27 views3 pages

JD Globiva

Uploaded by

weddingmemories2811
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
27 views3 pages

JD Globiva

Uploaded by

weddingmemories2811
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 3

Indira Gandhi National Open University

Campus Placement Cell


Maidan Garhi, New Delhi-110068

Campus Placement Drive for Globiva


At
Convention Centre, IGNOU Campus, Maidan Garhi, New Delhi-110068.
On
Dated : 12 October 2022
(Reporting and Registration: 9.30-10.30am)
(Pre-placement talk: 11.00 am)
Job Description& Details
Positions

Customer Support/Sales/Retention Executive/Backend

Nature of Employment

Permanent

Key Responsibilities

1. Customer Support
Job Responsibilities :

• Maintaining a positive, empathetic and professional attitude toward customers at all


times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

2. Sales :
Job Responsibilities :
 Contact potential or existing customers to inform them about a product or
service usingscripts
 Answer questions about products or the company
 Ask questions to understand customer requirements and close sales
 Direct prospects to the field sales team when needed
 Enter and update customer information in the database
 Take and process orders in an accurate manner
 Handle grievances to preserve the company’s reputation
 Go the “extra mile” to meet sales quota and facilitate future sales
 Keep records of calls and sales and note useful information

3. Retention Executive :
Job Responsibilities :
 Management and resolve customer complaints
 Identify and escalate issues to supervisors
 Provide product and service information to customers
 Retain Exiting Customer of company

4. Backend :
Job Responsibilities :
 Resolve customer quarries over mail or chat
 Handle all the quarries over mail and revert in time
 Retain the customer
 Provide and coordinate with customer over mail or chat regarding company
product an policies

Key Skills

 Candidates who have good communication and interpersonal skills


 Should possess good listening skills
 Ability to think quickly to make a recommendation or solution to the customer’s problem
 Soft skills is important and other attributes like MTI should be taken care of
 Basic computer knowledge
 Language: Fluent in English and Hindi

Salary & Incentives

25k CTC to 28k CTC

Work Experience

Experience – 0-6 Months

Academic Qualification

Education: Graduate or Pursuing Graduation

Age

18 yrs. to 27 yrs.
Posting Location

Infotech Centre, 5th, Old Delhi Gurgaon Rd, Dundahera Village, Gurugram, Haryana 122016

Career Path

Sr. Customer support executive, Team Leader.

Selection Process

Group Discussion

Interview

IMPORTANT NOTE:

 A brief introductory session (Pre-placement-talk) highlighting company profile, job


requirements, CTC etc. will be conducted before the placement drive.
 Applicants are required to carry two copies of their updated Resume/CV and IGNOU
ID Card (two copies)
 The selection process may continue till late evening. Applicants are advised to come
prepared to stay till late evening.
 Applicants reporting after 11.00 AM shall not be allowed to participate in the
Placement Drive. Canteens in the Campus are not open.

For more information and registration for placement

Call between 10:30 AM to 6 PM

(i) Ms. Shivangi – 6392896009/Ms. Ayushi – 6391406740 from company side.


E-Mail Id – [email protected]

And/or

(ii) Director (CPC) IGNOU office Phone No. 011-29571114

Director
Campus Placement Cell

You might also like