User Manual

Orbi Quad-Band Mesh WiFi 6E System

Models
Orbi WiFi 6E Router Model RBRE960
Orbi WiFi 6E Satellite Model RBSE960
Orbi WiFi 6E Router Model RBRE950
Orbi WiFi 6E Satellite Model RBSE950

NETGEAR, Inc.
January 2023 350 E. Plumeria Drive
202-12608-04 San Jose, CA 95134, USA
 Orbi Quad-Band Mesh WiFi 6E System

Support and Community

Visit [Link]/support to get your questions answered and access the latest
downloads.
You can also check out our NETGEAR Community for helpful advice at
[Link].
Regulatory and Legal
Si ce produit est vendu au Canada, vous pouvez accéder à ce document en français
canadien à [Link]
(If this product is sold in Canada, you can access this document in Canadian French at
[Link]
For regulatory compliance information including the EU Declaration of Conformity, visit
[Link]
See the regulatory compliance document before connecting the power supply.
For NETGEAR’s Privacy Policy, visit [Link]
By using this device, you are agreeing to NETGEAR’s Terms and Conditions at
[Link] If you do not agree, return the
device to your place of purchase within your return period.
Do not use this device outdoors.
Applicable to 6 GHz devices only: Only use the device indoors. The operation of 6 GHz
devices is prohibited on oil platforms, cars, trains, boats, and aircraft, except that
operation of this device is permitted in large aircraft while flying above 10,000 feet.
Operation of transmitters in the 5.925-7.125 GHz band is prohibited for control of or
communications with unmanned aircraft systems.
Trademarks
Trademarks© NETGEAR, Inc., NETGEAR, and the NETGEAR Logo are trademarks of
NETGEAR, Inc. Any non-NETGEAR trademarks are used for reference purposes only.
Revision History

Publication Part Publish Date Comments

Number

202-12608-04 January 2023 We changed Factory settings for Orbi satellite model RBSE960 on page
150 and Factory settings for Orbi satellite model RBSE950 on page 152.

202-12608-03 December 2022 We changed View and manage logs of router activity on page 105.

202-12608-02 July 2022 We made multiple corrections.

202-12608-01 April 2022 First publication.

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Contents

Chapter 1 Overview
What is WiFi 6E?....................................................................................9
Orbi router overview............................................................................9
Orbi router hardware features.....................................................10
Orbi router LED behavior.............................................................11
Orbi satellite overview.......................................................................12
Orbi satellite hardware features...................................................12
Orbi satellite LED behavior...........................................................13
Router and satellite labels.................................................................14
Connect your router...........................................................................15
Place your Orbi satellite.....................................................................16
Sync your Orbi satellite with your Orbi router................................16
Set up your satellite with a wired connection to your router........17
Set up and sync an Orbi satellite over a wired connection......17
Ethernet backhaul connections for multiple satellites..............18
Chapter 2 Connect to the Network and Access the Router
Connect to the network.....................................................................21
Wired connection..........................................................................21
WiFi connection.............................................................................21
WiFi connection using WPS..........................................................22
Types of logins....................................................................................22
Set up and manage with the NETGEAR Orbi app..........................23
Use a web browser to access the router..........................................23
Use the automatic Internet setup option....................................24
Log in to the Orbi router web interface......................................25
Change the language........................................................................26
Chapter 3 Specify Your Internet Settings
Manually set up the Internet connection.........................................28
Specify an Internet connection without a login..........................28
Specify an Internet connection that uses a login.......................29
Manage an IPv6 Internet connection...............................................31
Requirements for entering IPv6 addresses.................................31
Specify IPv6 Internet connections................................................31
Use auto detection for an IPv6 Internet connection..................32

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Use auto configuration for an IPv6 Internet connection...........34

Set up an IPv6 6to4 tunnel Internet connection.........................35
Set up an IPv6 pass-through Internet connection......................37
Set up an IPv6 fixed Internet connection....................................37
Set up an IPv6 DHCP Internet connection..................................39
Set up an IPv6 PPPoE Internet connection..................................40
Set up an IPv6 6rd tunnel Internet connection...........................42
Change the MTU size.........................................................................44
Chapter 4 Control Access to the Internet
Manage NETGEAR Armor.................................................................47
Allow or block access to your network............................................47
Manage network access control lists...............................................48
Use keywords to block Internet sites...............................................49
Delete keywords that are used to block Internet sites...................50
Avoid blocking on a trusted computer............................................51
Block services from the Internet.......................................................51
Schedule when to block Internet sites and services......................53
Set up security event email notifications.........................................53
Chapter 5 Specify Network Settings
About the WiFi networks...................................................................57
Manage the settings for the main WiFi network.............................58
Enable or disable the AX feature for the 2.4 GHz or 5 GHz radio
band.................................................................................................58
Change the name of the main WiFi network..............................59
Change the 2.4 GHz, 5 GHz, or 6 GHz WiFi channel.................60
Change the WiFi password or security option for the main WiFi
network............................................................................................61
Manage WiFi settings for the 6 GHz-only WiFi network................62
Enable or disable the 6 GHz-only network.................................62
Change the WiFi network name for the 6 GHz-only network....63
Change the WiFi password for the 6 GHz-only network...........63
Manage the IoT WiFi settings...........................................................64
Enable or disable the IoT network...............................................64
Change the WiFi radio band for the IoT network......................65
Change the WiFi network name for the IoT network................65
Change the WiFi password or security option for the IoT
network............................................................................................66
Set up a guest WiFi network.............................................................67
Change your region...........................................................................68
View or change WAN settings..........................................................68
Manage the WAN preference...........................................................70
Set up WAN aggregation..............................................................70

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Change the WAN preference back to the Internet port...........71

Manage Dynamic DNS.......................................................................71
Set up a new Dynamic DNS account...........................................72
Specify a Dynamic DNS account that you already created......73
Change the Dynamic DNS settings.............................................74
Set up a default DMZ server..............................................................74
Change the router’s device name....................................................75
Change the LAN TCP/IP settings......................................................76
Use the router as a DHCP server......................................................77
Disable the DHCP server feature in the router...............................79
Manage reserved LAN IP addresses................................................79
Reserve an IP address....................................................................80
Edit a reserved IP address............................................................80
Delete a reserved IP address entry..............................................81
Manage custom static routes............................................................82
Set up a static route.......................................................................82
Edit a static route...........................................................................83
Delete a static route.......................................................................84
Enable or disable 20/40 MHz coexistence for the 2.4 GHz radio.84
Enable or disable Wi-Fi Multimedia Quality of Service.................85
Change the CTS/RTS threshold and preamble mode for a radio.86
Change the Transmission Power Control........................................88
Use the router as a WiFi access point only......................................88
Set up router mode............................................................................90
Generate a new backhaul password................................................90
Improve network connections with Universal Plug and Play........91
Set up a bridge for a port group or VLAN tag group....................92
Set up a bridge for a port group..................................................92
Set up a bridge for a VLAN tag group........................................93
Chapter 6 Mantain and Monitor Your Network
Update the router and satellite firmware........................................97
Check for firmware updates.........................................................97
Manually update firmware............................................................98
Manually update satellite firmware..............................................98
Manually update router firmware................................................99
Change the admin password..........................................................100
Enable admin password reset........................................................100
Reset the admin password..............................................................101
Always use HTTPS to access the router.........................................102
View router status and usage information....................................103
Display Internet port statistics.........................................................103
Check the Internet connection status............................................104
View and manage logs of router activity.......................................105

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View devices connected to the network or edit device

information........................................................................................106
View devices connected to the network...................................106
Edit device information on the Attached Devices page.........107
View satellites connected to the network or edit satellite
information........................................................................................108
View satellites connected to the network.................................108
Edit satellite information that displays on the Attached Devices
page..............................................................................................109
View the satellite status....................................................................110
Check your Internet bandwidth......................................................110
Monitor Internet traffic.....................................................................111
Change the NTP server....................................................................112
Set the time zone..............................................................................113
Manage the router configuration file.............................................113
Back up settings...........................................................................114
Restore configuration settings...................................................114
Erase the current configuration settings...................................115
Chapter 7 Customize Internet Traffic Rules for Ports
Manage port forwarding to a local server.....................................117
Set up port forwarding to a local server...................................117
Add a custom port forwarding service.....................................118
Edit a port forwarding service....................................................119
Delete a port forwarding entry..................................................120
How the router implements the port forwarding rule.............120
Application example: Make a local web server public...........121
Manage port triggering...................................................................121
Add a port triggering service.....................................................122
Disable port triggering or change the time-out period.........123
Application example: Port triggering for Internet Relay Chat.123
Chapter 8 Use OpenVPN to Access Your Network
About VPN connections..................................................................126
LAN IP addressing in VPN networks..............................................126
Enable OpenVPN service in the router..........................................127
Install OpenVPN software on a VPN client....................................128
Install OpenVPN software on a Windows-based computer....129
Install OpenVPN software on a Mac computer........................130
Install OpenVPN software on an iOS device............................131
Install OpenVPN software on an Android device....................132
Use VPN to access your Internet service at home........................133
Allow VPN client Internet access in the router.........................133
Block VPN client Internet access in the router.........................134

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Chapter 9 Troubleshooting
Quick tips...........................................................................................137
Sequence to restart your network.............................................137
WiFi settings.................................................................................137
Network settings..........................................................................137
The router and satellite do not sync..............................................137
You cannot log in to the router.......................................................138
You cannot access the Internet.......................................................139
Troubleshoot Internet browsing.....................................................140
Troubleshoot PPPoE........................................................................141
Troubleshoot WiFi connectivity......................................................141
Troubleshoot your network using the ping utility........................142
Test the LAN path to your router...............................................142
Test the path from your computer to a remote device...........143
Appendix A Factory Settings and Technical Specifications
Factory settings for Orbi routers....................................................146
Factory settings for Orbi router model RBRE960....................146
Factory settings for Orbi router model RBRE950....................148
Factory settings for Orbi satellites..................................................150
Factory settings for Orbi satellite model RBSE960.................150
Factory settings for Orbi satellite model RBSE950.................152
Technical specifications for Orbi routers......................................154
Technical specifications for Orbi router model RBRE960......154
Technical specifications for Orbi router model RBRE950......155
Technical specifications for Orbi satellites....................................157
Technical specifications for Orbi satellite model RBSE960....157
Technical specifications for Orbi satellite model RBSE950....159

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1
Overview

The Orbi Quad-Band Mesh WiFi 6E System creates dedicated high-speed WiFi
connections to your Internet service. The Orbi router (model RBRE960 or model
RBRE950) connects to your modem or gateway. The Orbi satellite (model RBSE960 or
model RBSE950) extends the WiFi signal throughout your home.
This manual describes how to manage your Orbi Quad-Band Mesh WiFi 6E System from
your Orbi router web interface. You can manage your Orbi satellite from the Orbi router
web interface.
This chapter contains the following sections:
• What is WiFi 6E?
• Orbi router overview
• Orbi satellite overview
• Router and satellite labels
• Connect your router
• Place your Orbi satellite
• Sync your Orbi satellite with your Orbi router
• Set up your satellite with a wired connection to your router
For more information about the topics covered in this manual, visit the support website
at [Link]

Note: This manual might refer to the Orbi router (model RBRE960 or model RBRE950)
as the router and refer to the Orbi satellite (model RBSE960 or model RBSE950) as the
satellite.

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What is WiFi 6E?

WiFi 6E builds on the existing WiFi 6 (802.11ax) standard. WiFi 6E offers all of the
cutting-edge features of WiFi 6 and allows access to a new 6 GHz wireless band. This
combination of WiFi 6 technology and access to a brand new, empty WiFi band exclusive
to WiFi 6E devices makes WiFi 6E one of the most important developments in wireless
technology.

• More high-bandwidth channels: WiFi 6E expands on the spectrum and bandwidth

improvements of WiFi 6 with the addition of a 6 GHz band. This wireless band is
much wider than the 2.4 GHz and 5 GHz bands and can support up to fourteen
80 MHz channels or seven 160 MHz channels. This means more capacity for
high-bandwidth activities like 4k and 8k gaming, virtual reality applications, and
video conferencing.
• Less interference and network congestion: The 6 GHz wireless band is newly
certified and is exclusive to devices that support WiFi 6E. This means that on 6 GHz,
the WiFi network does not need to slow down to accommodate legacy devices.
Fewer devices, more spectrum, and more bandwidth means less interference and
network congestion. WiFi 6E devices can support the most bandwidth-heavy,
low-latency applications without competing for bandwidth.
• Improved security: Wi-Fi Protected Access (WPA) 3 is mandatory for all Wi-Fi 6
Certified devices operating in 6 GHz. WPA3 is the latest Wi-Fi Alliance security
certification. WPA3 provides the latest in security and authentication protocols. As
a result, 6 GHz WiFi traffic is more secure than ever and 6 GHz networks are more
difficult to hack.

To make use of the 6 GHz band, the router and its WiFi clients must support 802.11ax.

Note: The router can let devices that support 802.11ax connect to its 6 GHz radio.
Devices that do not support 802.11ax cannot connect to the 6 GHz radio but can connect
to the 2.4 GHz radio or 5 GHz radio.

Orbi router overview

The following sections are an overview of the Orbi router hardware features and LED
behavior. These sections apply to both model RBR960 and model RBR950.

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Orbi router hardware features

The following figures shows the Orbi router hardware features.

Figure 1. Orbi router front and back views

1. Router LED: Use the LED on the front of the router to determine its status. For more
information about the LED behavior, see Orbi router LED behavior on page 11.
2. Sync button: Use the Sync button to connect a satellite to the router. For more
information, see Sync your Orbi satellite with your Orbi router on page 16.
3. 10G Internet port: Connect your modem to this port and get up to 10 Gbps Internet
speeds.
4. 2.5G Ethernet port: This Ethernet port provides a wired connection speed of up to
2.5 Gbps. You can connect this port to the 2.5G Ethernet port on the satellite to
create a wired backhaul connection. For more information, see Set up and sync an
Orbi satellite over a wired connection on page 17.
5. Gigabit Ethernet ports 1–3: You can connect a LAN device to each of the three
Gigabit Ethernet RJ-45 LAN ports.
6. Power connector: Connect the power adapter that came with your router to this
port.

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7. Power LED: For more information about the Power LED behavior, see Orbi router
LED behavior on page 11.
8. Reset button: Use the Reset button to restart (reboot) the router or reset the router
to its factory default settings:
• Restart the router: Press the Reset button for less than five seconds. The Power
LED lights solid amber and the router restarts.
• Reset the router to its factory default settings: Press and hold the Reset button
until the Power LED starts blinking amber. The router resets and returns to its
factory settings. For information about the factory settings, see Factory settings
for Orbi routers on page 146.

Orbi router LED behavior

The Orbi router has an LED on the front and a Power LED on the back.
The following table describes the LED behavior for the router's Power LED.

Table 1. Power LED behavior

LED color Description

Solid green Power is on.

Solid amber The router is restarting.

Blinking amber The router's firmware is resetting to its factory

default settings.

Blinking red The router's firmware is corrupted.

Off Power is not supplied to the router

The following table describes the LED behavior for the router LED located on the front
of the router.

Table 2. Router LED behavior

LED color Description

Pulsing white The router is powering up or the Sync button

was pressed.

Solid white The router is resetting to its factory default

settings.

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Table 2. Router LED behavior (Continued)

LED color Description

Solid magenta The router is not connected to the Internet.

Off The router connected to the Internet and is

working normally.

Orbi satellite overview

The following sections are an overview of the Orbi satellite hardware features and LED
behavior. These sections apply to both model RBS960 and model RBS950.

Orbi satellite hardware features

The following figures shows the Orbi satellite hardware features.

Figure 2. Orbi satellite front and back views

1. Satellite LED: Use the LED on the front of the router to determine its status. For
more information about the LED behavior, see Orbi satellite LED behavior on page
13.
2. Sync button: Use the Sync button to connect the satellite to the router. For more

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information, see Sync your Orbi satellite with your Orbi router on page 16.
3. 2.5G Ethernet port: This Ethernet port provides a wired connection speed of up to
2.5 Gbps. You can connect this port to the 2.5G Ethernet port on the router to create
a wired backhaul connection. For more information, see Set up and sync an Orbi
satellite over a wired connection on page 17.
4. Gigabit Ethernet ports 1–3: You can connect a LAN device to each of the three
Gigabit Ethernet RJ-45 LAN ports.
5. Power connector: Connect the power adapter that came with your satellite to this
port.
6. Power LED: For more information about the Power LED behavior, see Orbi router
LED behavior on page 11.
7. Reset button: Use the Reset button to restart (reboot) the satellite or reset the
satellite to its factory default settings:
• Restart the satellite: Press the Reset button for less than five seconds. The Power
LED lights solid amber and the satellite restarts.
• Reset the satellite to its factory default settings: Press and hold the Reset
button until the Power LED starts blinking amber. The satellite resets and returns
to its factory settings. For information about the factory settings, see Factory
settings for Orbi routers on page 146.

Orbi satellite LED behavior

The Orbi satellite has an LED on the front and a Power LED on the back.
The following table describes the LED behavior for the satellite's Power LED.

Table 3. Power LED behavior

LED color Description

Solid green Power is on.

Solid amber The satellite is restarting.

Blinking amber The satellite's firmware is resetting to its factory default settings.

Blinking red The satellite's firmware is corrupted.

Off Power is not supplied to the satellite

The following table describes the LED behavior for the satellite LED located on the front
of the satellite.

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Table 4. Satellite LED behavior

LED color Description

Pulsing white The satellite is powering up.

Solid blue The satellite connected to the router and the connection is good.
The LED lights blue for three minutes and then turns off.

Solid amber The satellite connected to the router and the connection is fair.
The LED lights amber for three minutes and then turns off.

Solid magenta The satellite failed to sync with the router.

Off The satellite synced with the router and is working normally.

Router and satellite labels

The Orbi router and satellite labels show the router’s or satellite's MAC address and
serial number. The label also includes a QR code you can scan during setup to connect
to the Orbi setup network. The labels are located on the bottom of the router and
satellite. Following is an example of what the router or satellite label might look like:

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Connect your router

Note: If both your Internet service provider (ISP) and modem support a speed of
10 Gbps, the router’s Internet connection also functions at 10 Gbps. Otherwise, the
Internet connection functions at the maximum speed that either your ISP or your modem
supports. (1 Gbps is a common speed.)

Power on your router and connect it to a modem.

To connect your router to a modem:

1. Unplug your modem’s power, leaving the modem connected to the wall jack for
your Internet service.
If your modem uses a battery backup, remove the battery.

2. Plug in and turn on your modem.

If your modem uses a battery backup, put the battery back in.

3. Connect your modem to the Internet port of your router with the Ethernet cable that
came with your router.

Note: If both your ISP and modem support a speed that is higher than 1 Gbps (for
example, 2.5 Gbps, 5 Gbps, or 10 Gbps), we recommend that you use the Category
(Cat) 6 Ethernet cable that came in the box. A Cat 6 Ethernet cable is better suited
to higher speeds. If your ISP or modem supports a speed of 1 Gbps, you can use a
Cat 5E Ethernet cable.

4. (Optional) If your package comes with plug adapters for the power adapter, connect
the plug adapter for your region to the power adapter.

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Note: For Singapore, use the 2-pin EU plug adapter or the 3-pin UK plug adapter
only. Do not use the snap pin on the power adapter.

5. Connect the power adapter to your router and plug the power adapter into an outlet.
6. If the Power LED does not light, make sure that the power adapter is properly
connected to your router and power outlet.

Place your Orbi satellite

Your Orbi satellite must be within range of your Orbi router’s WiFi signal for it to sync
with your router. Use your satellite's LED to help you determine where to place your
satellite. For more information about the satellite LED colors and behaviors, see Orbi
satellite LED behavior on page 13.

Sync your Orbi satellite with your Orbi router

The Orbi satellite that comes with your Orbi router is preset to automatically find and
sync to your Orbi router's WiFi signal.
To sync your satellite:
1. Place your satellite.
For more information, see Place your Orbi satellite on page 16.

2. Connect the satellite to a power source.

The satellite LED pulses white. The satellite automatically finds the Orbi router’s WiFi
signal and attempts to sync to the Orbi router.
The satellite LED lights one of the following colors:

• Blue. The Orbi router and satellite successfully synced, and the connection
between the router and satellite is good.
• Amber. The connection with the router is fair. We recommend that you move
the Orbi satellite closer to the Orbi router and try again.

3. If the satellite LED lights magenta, do the following:

a. Unplug your Orbi satellite, move the satellite closer to the router.
b. Plug the satellite back in and wait two minutes for the LED to turn blue or amber.

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4. If the satellite LED still does not turn blue or amber, do the following:
a. Press the Sync button on the back of the router.
b. Within two minutes, press the Sync button on the back of the satellite.
c. Wait two minutes for the LED to turn blue or amber.

Set up your satellite with a wired connection

to your router
Instead of using a WiFi backhaul connection between the router and the satellite, you
can use a wired connection.

Set up and sync an Orbi satellite over a wired connection

Your Orbi satellite automatically connects wirelessly to your Orbi router to create a
wireless backhaul. Your satellite and router also support Ethernet backhaul, which means
that you can use an Ethernet cable to connect your satellite to your router.
If your home has built-in Ethernet outlets in the rooms and the cables lead into the same
physical network, you can also connect both your Orbi router and Orbi satellite to the
Ethernet outlets and let them sync.
To set up and sync your Orbi satellite over a wired connection:
1. Place your satellite in the room where you want WiFi service.
2. Connect an Ethernet cable to the 2.5G Ethernet port on the satellite.
You can also use a Gigabit Ethernet port on the satellite, but the 2.5G Ethernet port
is much faster.

Note: For a 2.5 Gbps connection, we recommend that you use a Category (Cat) 6
Ethernet cable. For a Gigabit Ethernet connection, you can use a Cat 5E Ethernet
cable.

3. Connect the other end of the Ethernet cable to the 2.5G Ethernet port on the router.

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You can also use a Gigabit Ethernet port on the router, but the 2.5G Ethernet port
is much faster.

4. Connect the satellite to a power source.

The Power LED on the back of the satellite lights green.
The satellite bar LED pulses white. The satellite automatically syncs to the Orbi router.

Note: The first time that you sync the satellite and the router, the sync process can
take between five and ten minutes because the router might automatically update
the satellite’s firmware.

After the sync process is complete, the satellite bar LED lights blue for about three
minutes and then turns off. Blue indicates that the router and satellite successfully
synced, and the wired connection between the router and satellite is good.

Ethernet backhaul connections for multiple satellites

Your Orbi satellite automatically connects over WiFi to your Orbi router or another Orbi
satellite to create a WiFi backhaul connection, or you can use an Ethernet cable to
connect your satellite to your router or another satellite to create a wired backhaul
connection.

Note: The products shown in the following diagrams do not represent any particular
Orbi models, but the topologies and setups in the diagrams do apply to your models.

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The following figure shows how to connect your Orbi satellites to your Orbi router using
a star topology to create an Ethernet backhaul connection.

Router Satellite 1 Satellite 2

Modem

Internet

Figure 3. Star topology: Satellites connected to the router’s Ethernet ports

The following figure shows another way to connect your Orbi satellites to your Orbi
router using a daisy chain topology to create an Ethernet backhaul connection.

Router Satellite 1 Satellite 2

Modem

Internet

Figure 4. Daisy chain topology: Satellite 1 connected to router and satellite 2 connected to satellite 1

The following figure shows how to connect your Orbi satellites to your Orbi router
through an Ethernet switch.

Router Satellite 1 Satellite 2

Modem

Internet

Switch

Figure 5. Ethernet backhaul connection using a switch

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2
Connect to the Network and Access
the Router

This chapter contains the following sections:

• Connect to the network
• Types of logins
• Set up and manage with the NETGEAR Orbi app
• Use a web browser to access the router
• Change the language

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 Orbi Quad-Band Mesh WiFi 6E System

Connect to the network

You can connect to the Orbi network through a wired or WiFi connection. If you set up
your computer to use a static IP address, change the settings so that it uses Dynamic
Host Configuration Protocol (DHCP).

Wired connection
You can connect your computer to the router using an Ethernet cable and join the
router’s local area network (LAN). The computer must have an Ethernet port.
To connect your computer to the router with an Ethernet cable:
1. Make sure that the router is receiving power (its Power LED is lit).
2. Connect an Ethernet cable to an Ethernet port on your computer.
3. Connect the other end of the Ethernet cable to one of the router’s Ethernet ports.
Your computer connects to the local area network (LAN). A message might display
on your computer screen to notify you that an Ethernet cable is connected.

WiFi connection
If you're installing your Orbi router for the first time, you can connect to the router's
WiFi network by scanning the QR code on your router with the camera app on your
mobile device. To scan the QR code with your camera app, your mobile device must
have iOS version 11 or later or Android version 10 or later.
You can also manually find and select the Orbi router's WiFi network from your
WiFi-enabled computer or mobile device.
To find and select the WiFi network:
1. Make sure that the router or satellite is receiving power (its Power LED is lit).
2. On your WiFi-enabled computer or mobile device, find and select the WiFi network.
The WiFi network name is on the router label. The WiFi network name is the same
for the router and the satellite in the Orbi WiFi System.

Note: If you bought the router and the satellite separately, their default WiFi network
names are different.

3. Join the WiFi network and enter the WiFi password.

The password is on the router label.
Your WiFi-enabled computer or mobile device connects to the WiFi network.

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WiFi connection using WPS

You can connect to the router’s WiFi network with Wi-Fi Protected Setup (WPS) or you
can find and select the WiFi network.
To use WPS to connect to the WiFi network:
1. Make sure that the router is receiving power (its Power LED is lit).
2. Check the WPS instructions for your computer or WiFi device.
3. Press the Sync button on the router.
4. Within two minutes, on your WiFi-enabled computer or mobile device, press its WPS
button or follow its instructions for WPS connections.
Your computer or mobile device connects to the WiFi network.

Types of logins
Separate types of logins serve different purposes. It is important that you understand
the difference so that you know which login to use when.
Types of logins:

• ISP login. The login that your Internet service provider (ISP) gave you logs you in to
your Internet service. Your service provider gave you this login information in a letter
or some other way. If you cannot find this login information, contact your service
provider.
• WiFi network name and network key. Your router and satellite are preset with the
same WiFi network name (SSID) and network key (password) for WiFi access. This
information is on the router label and the satellite label.
• NETGEAR account login. The free NETGEAR account that you need to register your
router and manage your subscriptions. If you do not have a NETGEAR account, you
can create one using the NETGEAR Orbi app.
• Router login. This logs you in to the router web interface from a web browser as
admin.

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Set up and manage with the NETGEAR Orbi

app
You can use the NETGEAR Orbi app to set up and access your Orbi network.
To find the app, scan a QR code or search for NETGEAR Orbi in the Apple App Store
or Google Play Store.
For more information about the Orbi app, visit
[Link]

Note: If you do not want to use the NETGEAR Orbi app, you can use the Orbi router
web interface to set up your Orbi devices. For more information about how to access
your Orbi router web interface, see Use a web browser to access the router on page
23.

To set up your Orbi WiFi system with the Orbi app:

1. Download the NETGEAR Orbi app on your mobile device.
2. On your mobile device, open the WiFi connection manager.
3. Locate and connect your mobile device to your Orbi WiFi network.
Your preset Orbi WiFi network and password displays on the Orbi router label. You
can change the WiFi credentials after the setup.

4. Launch the Orbi app and follow the setup instructions.

Use a web browser to access the router

When you connect to the network (either with WiFi or with an Ethernet cable), you can
use a web browser to access the router to view or change its settings. The first time you
access the router, the NETGEAR installation assistant automatically checks to see if your
router can connect to your Internet service.

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Use the automatic Internet setup option

You can set up your router automatically, or you can use a web browser to access the
router and set up your router manually. Before you start the setup process, get your ISP
information and make sure that the computers and devices in the network use the
settings described here.
When your Internet service starts, your Internet service provider (ISP) typically gives you
all the information needed to connect to the Internet. For DSL service, you might need
the following information to set up your router:

• The ISP configuration information for your DSL account

• ISP login name and password
• Fixed or static IP address settings (special deployment by ISP; this setting is rare)

If you cannot locate this information, ask your ISP to provide it. When your Internet
connection is working, you no longer need to launch the ISP login program on your
computer to access the Internet. When you start an Internet application, your router
automatically logs you in.
Installation and basic setup takes about 15 minutes to complete.
To automatically set up your router:
1. Power on your router.
2. Make sure that your WiFi-enabled computer or mobile device is connected to the
router with an Ethernet cable (wired) or wirelessly with the preset WiFi security
settings listed on the label.

Note: If you want to change the router’s WiFi settings, use a wired connection to
avoid being disconnected when the new WiFi settings take effect.

3. Launch a web browser.

The page that displays depends on whether you accessed the router before:

• The first time that you set up the Internet connection for your router, the browser
goes to [Link], and the Orbi login page displays.
• If you already set up the Internet connection, enter [Link] in the address
field for your browser to start the installation process.

4. Follow the onscreen instructions.

The router connects to the Internet.

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5. If the browser does not display the web page, do the following:
• Make sure that the computer is connected to one of the four LAN Ethernet ports
or over WiFi to the router.
• Make sure that the router is receiving power, and that its Power LED is lit.
• Close and reopen the browser or clear the browser cache.
• Browse to [Link].
• If the computer is set to a static or fixed IP address (this setting is uncommon),
change it to obtain an IP address automatically from the router.

6. If the router does not connect to the Internet, do the following:

• Review your settings.
• Make sure that you selected the correct options and typed everything correctly.
• Contact your ISP to verify that you are using the correct configuration information.
• See Troubleshooting on page 136.
If problems persist, register your NETGEAR product and contact NETGEAR
technical support.

Log in to the Orbi router web interface

When you log in to the Orbi, the browser displays the router web interface. You can
use the router web interface to change the router or satellite settings.
To log in to your Orbi:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the router admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

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Change the language

By default, the language is set as Auto.
To change the language:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the router admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. In the upper right corner, select a language from the menu.

5. When prompted, click the OK button to confirm this change.
The page refreshes with the language that you selected.

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3
Specify Your Internet Settings

Usually, the quickest way to set up the router to use your Internet connection is to allow
Orbi to detect the Internet connection when you first access the router with a web
browser. You can also customize or specify your Internet settings.
This chapter contains the following sections:
• Manually set up the Internet connection
• Manage an IPv6 Internet connection
• Change the MTU size

27
 Orbi Quad-Band Mesh WiFi 6E System

Manually set up the Internet connection

You can view or change the router’s Internet connection settings.

Specify an Internet connection without a login

Note: For information about WAN port aggregation, see Manage the WAN preference
on page 70.

To specify the Internet connection settings:

1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select Internet.
The Internet Setup page.

5. Leave the Does your Internet connection require a login No radio button selected.
6. If your Internet connection requires an account name or host name, type it in the
Account Name (If Required) field.
7. If your Internet connection requires a domain name, type it in the Domain Name (If
Required) field.
For the other sections in this page, the default settings usually work, but you can
change them.

8. Select an Internet IP Address radio button:

• Get Dynamic IP Address From Router. Your ISP uses DHCP to assign your IP
address. Your ISP automatically assigns these addresses.
• Use Static IP Address. Enter the IP address, IP subnet mask, and the gateway IP
address that your ISP assigned. The gateway is the ISP router to which your router
connects.

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9. Select a Domain Name Server (DNS) Address radio button:

• Get Automatically from ISP. Your ISP uses DHCP to assign your DNS servers.
Your ISP automatically assigns this address.
• Use These DNS Servers. If you know that your ISP requires specific servers, select
this option. Enter the IP address of your ISP’s primary DNS server. If a secondary
DNS server address is available, enter it also.

10. Select a Router MAC Address radio button:

• Use Default Address. Use the default MAC address.
• Use Computer MAC Address. The router captures and uses the MAC address
of the computer that you are now using. You must use the one computer that the
ISP allows.
• Use This MAC Address. Enter the MAC address that you want to use.

11. In the Vendor Class Identifier String (option 60) field, enter the enter the vendor
class identifier (VCI) string, as indicated by your ISP.
If your ISP did not provide you with a VCI string, leave this field blank.

12. In the Client Identifier String (option 61) field, enter the client identifier (client ID)
string, as indicated by your ISP.
If your ISP did not provide you with a client ID string, leave this field blank.

13. Click the Apply button.

Your settings are saved.

14. Click the Test button to test your Internet connection.

Specify an Internet connection that uses a login

Note: For information about WAN port aggregation, see Manage the WAN preference
on page 70.

To view or change the basic Internet setup:

1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

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The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select Internet.
The Internet Setup page displays.

5. Select the Does your Internet connection require a login Yes radio button.
The page adjusts.

6. From the Internet Service Provider menu, select the encapsulation method:
The selections are PPPoE, PPTP, or L2TP.

7. In the Login field, enter the login name your ISP gave you.
This login name is often an email address.

8. In the Password field, type the password that you use to log in to your Internet
service.
9. If your ISP requires a service name, type it in the Service Name (if Required) field.
10. From the Connection Mode menu, select Always On, Dial on Demand, or Manually
Connect.
11. To change the number of minutes until the Internet login time out, in the Idle Timeout
(In minutes) field, type the number of minutes.
This is how long the router keeps the Internet connection active when no one on the
network is using the Internet connection. A value of 0 (zero) means never log out.

12. Select an Internet IP Address radio button:

• Get Dynamic IP Address From Router. Your ISP uses DHCP to assign your IP
address. Your ISP automatically assigns these addresses.
• Use Static IP Address. Enter the IP address, IP subnet mask, and gateway IP
address that your ISP assigned. The gateway is the ISP router to which your router
connects.

13. Select a Domain Name Server (DNS) radio button:

• Get Automatically from ISP. Your ISP uses DHCP to assign your DNS servers.
Your ISP automatically assigns this address.
• Use These DNS Servers. If you know that your ISP requires specific servers, select
this option. Enter the IP address of your ISP’s primary DNS server. If a secondary
DNS server address is available, enter it also.

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14. Select a Router MAC Address radio button:

• Use Default Address. Use the default MAC address.
• Use Computer MAC Address. The router captures and uses the MAC address
of the computer that you are now using. You must use the one computer that the
ISP allows.
• Use This MAC Address. Enter the MAC address that you want to use.

15. Click the Apply button.

Your settings are saved.

16. Click the Test button to test your Internet connection.

Manage an IPv6 Internet connection

The router supports many different types of IPv6 Internet connections for which you can
specify the settings manually.

Requirements for entering IPv6 addresses

IPv6 addresses are denoted by eight groups of hexadecimal quartets that are separated
by colons. You can reduce any four-digit group of zeros within an IPv6 address to a
single zero or omit it. The following errors invalidate an IPv6 address:

• More than eight groups of hexadecimal quartets

• More than four hexadecimal characters in a quartet
• More than two colons in a row

Specify IPv6 Internet connections

You can set up an IPv6 Internet connection if the router does not detect it automatically.
To set up an IPv6 Internet connection:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.

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The BASIC Home page displays.

4. Select ADVANCED > Advanced > IPv6.

The IPv6 page displays.

5. From the Internet Connection Type menu, select the IPv6 connection type:
• If you are not sure, select Auto Detect so that the router detects the IPv6 type
that is in use.
• If your Internet connection does not use PPPoE, DHCP, or fixed, but is IPv6, select
Auto Config.
Your Internet service provider (ISP) can provide this information.
For more information about IPv6 Internet connection, see the following sections:
• Use auto detection for an IPv6 Internet connection on page 32
• Use auto configuration for an IPv6 Internet connection on page 34
• Set up an IPv6 6to4 tunnel Internet connection on page 35
• Set up an IPv6 pass-through Internet connection on page 37
• Set up an IPv6 fixed Internet connection on page 37
• Set up an IPv6 DHCP Internet connection on page 39
• Set up an IPv6 PPPoE Internet connection on page 40
• Set up an IPv6 6rd tunnel Internet connection on page 42

6. Click the Apply button.

Your settings are saved.

Use auto detection for an IPv6 Internet connection

To set up an IPv6 Internet connection through auto detection:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Advanced > IPv6.

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The IPv6 page displays.

5. From the Internet Connection Type menu, select Auto Detect.

The page adjusts.
The router automatically detects the information in the following fields:

• Connection Type. This field indicates the connection type that is detected.
• Router’s IPv6 Address on WAN. This field shows the IPv6 address that is acquired
for the router’s WAN (or Internet) interface. The number after the slash (/) is the
length of the prefix, which is also indicated by the underline (_) under the IPv6
address. If no address is acquired, the field displays Not Available.
• Router’s IPv6 Address on LAN. This field shows the IPv6 address that is acquired
for the router’s LAN interface. The number after the slash (/) is the length of the
prefix, which is also indicated by the underline (_) under the IPv6 address. If no
address is acquired, the field displays Not Available.

6. Select an IP Address Assignment radio button:

• Use DHCP Server. This method passes more information to LAN devices, but
some IPv6 systems might not support the DHCv6 client function.
• Auto Config. This is the default setting.

This setting specifies how the router assigns IPv6 addresses to the devices on your
home network (the LAN).

7. (Optional) Select the Enable RIPng check box.

This selection enables RIP Next Generation (RIPng) on IPv6 Internet connections.
RIPng is an extension of Routing Information Protocol (RIP) that supports IPv6.

8. (Optional) Select the Use This Interface ID check box and specify the interface ID
to be used for the IPv6 address of the router’s LAN interface.
If you do not specify an ID here, the router generates one automatically from its MAC
address.

9. Click the Apply button.

Your settings are saved.

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Use auto configuration for an IPv6 Internet connection

To set up an IPv6 Internet connection through auto configuration:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Advanced > IPv6.

The IPv6 page displays.

5. From the Internet Connection Type menu, select Auto Config.

The page adjusts.
The router automatically detects the information in the following fields:

• Router’s IPv6 Address on WAN. This field shows the IPv6 address that is acquired
for the router’s WAN (or Internet) interface. The number after the slash (/) is the
length of the prefix, which is also indicated by the underline (_) under the IPv6
address. If no address is acquired, the field displays Not Available.
• Router’s IPv6 Address on LAN. This field shows the IPv6 address that is acquired
for the router’s LAN interface. The number after the slash (/) is the length of the
prefix, which is also indicated by the underline (_) under the IPv6 address. If no
address is acquired, the field displays Not Available.

6. (Optional) In the DHCP User Class (If Required) field, enter a host name.
Most people can leave this field blank, but if your ISP gave you a specific host name,
enter it here.

7. (Optional) In the DHCP Domain Name (If Required) field, enter a domain name.
You can type the domain name of your IPv6 ISP. Do not enter the domain name for
the IPv4 ISP here. For example, if your ISP’s mail server is [Link], type
[Link] as the domain name. If your ISP provided a domain name, type it in this
field. For example, Earthlink Cable might require a host name of home, and Comcast
sometimes supplies a domain name.

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8. Select an IPv6 Domain Name Server (DNS) Address radio button:

• Get Automatically from ISP. Your ISP uses DHCP to assign your DNS servers.
Your ISP automatically assigns this address.
• Use These DNS Servers. If you know that your ISP requires specific servers, select
this option. Enter the IP address of your ISP’s primary DNS server. If a secondary
DNS server address is available, enter it also.

9. Select an IP Address Assignment radio button:

• Use DHCP Server. This method passes more information to LAN devices, but
some IPv6 systems might not support the DHCv6 client function.
• Auto Config. This is the default setting.

10. (Optional) Select the Enable RIPng check box.

This selection enables RIP Next Generation (RIPng) on IPv6 Internet connections.
RIPng is an extension of Routing Information Protocol (RIP) that supports IPv6.

11. (Optional) Select the Use This Interface ID check box and specify the interface ID
that you want to be used for the IPv6 address of the router’s LAN interface.
If you do not specify an ID here, the router generates one automatically from its MAC
address.

12. Click the Apply button.

Your settings are saved.

Set up an IPv6 6to4 tunnel Internet connection

The remote relay router is the device to which your router creates a 6to4 tunnel. Make
sure that the IPv4 Internet connection is working before you apply the 6to4 tunnel
settings for the IPv6 connection.
To set up an IPv6 Internet connection by using a 6to4 tunnel:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

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4. Select ADVANCED > Advanced > IPv6.

The IPv6 page displays.

5. From the Internet Connection Type menu, select 6to4 Tunnel.

The page adjusts.
The router automatically detects the information in the Router’s IPv6 Address on
LAN field. This field shows the IPv6 address that is acquired for the router’s LAN
interface. The number after the slash (/) is the length of the prefix, which is also
indicated by the underline (_) under the IPv6 address. If no address is acquired, the
field displays Not Available.

6. Select a Remote 6to4 Relay Router radio button:

• Auto. Your router uses any remote relay router that is available on the Internet.
This is the default setting.
• Static IP Address. Enter the static IPv4 address of the remote relay router. Your
IPv6 ISP usually provides this address.

7. Select an IPv6 Domain Name Server (DNS Address) radio button:

• Get Automatically from ISP. Your ISP uses DHCP to assign your DNS servers.
Your ISP automatically assigns this address.
• Use These DNS Servers. If you know that your ISP requires specific servers, select
this option. Enter the IP address of your ISP’s primary DNS server. If a secondary
DNS server address is available, enter it also.

8. Select an IP Address Assignment radio button:

• Use DHCP Server. This method passes more information to LAN devices, but
some IPv6 systems might not support the DHCv6 client function.
• Auto Config. This is the default setting.

This setting specifies how the router assigns IPv6 addresses to the devices on your
home network.

9. (Optional) Select the Enable RIPng check box.

This selection enables RIP Next Generation (RIPng) on IPv6 Internet connections.
RIPng is an extension of Routing Information Protocol (RIP) that supports IPv6.

10. (Optional) Select the Use This Interface ID check box and specify the interface ID
that you want to be used for the IPv6 address of the router’s LAN interface.
If you do not specify an ID here, the router generates one automatically from its MAC
address.

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11. Click the Apply button.

Your settings are saved.

Set up an IPv6 pass-through Internet connection

In pass-through mode, the router works as a Layer 2 Ethernet switch with two ports (LAN
and WAN Ethernet ports) for IPv6 packets. The router does not process any IPv6 header
packets.
To set up a pass-through IPv6 Internet connection:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Advanced > IPv6.

The IPv6 page displays.

5. From the Internet Connection Type menu, select Pass Through.

The page adjusts, but no additional fields display.

6. Click the Apply button.

Your settings are saved.

Set up an IPv6 fixed Internet connection

To set up a fixed IPv6 Internet connection:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.

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The BASIC Home page displays.

4. Select ADVANCED > Advanced > IPv6.

The IPv6 page displays.

5. From the Internet Connection Type menu, select Fixed.

The page adjusts.

6. Configure the fixed IPv6 addresses for the WAN connection:

• IPv6 Address/Prefix Length. The IPv6 address and prefix length of the router
WAN interface.
• Default IPv6 Gateway. The IPv6 address of the default IPv6 gateway for the
router’s WAN interface.
• Primary DNS Server. The primary DNS server that resolves IPv6 domain name
records for the router.
• Secondary DNS Server. The secondary DNS server that resolves IPv6 domain
name records for the router.

Note: If you do not specify the DNS servers, the router uses the DNS servers that
are configured for the IPv4 Internet connection on the Internet Setup page. (See
Manually set up the Internet connection on page 28.)

7. Select an IP Address Assignment radio button:

• Use DHCP Server. This method passes more information to LAN devices, but
some IPv6 systems might not support the DHCv6 client function.
• Auto Config. This is the default setting.

This setting specifies how the router assigns IPv6 addresses to the devices on your
home network.

8. (Optional) Select the Enable RIPng check box.

This selection enables RIP Next Generation (RIPng) on IPv6 Internet connections.
RIPng is an extension of Routing Information Protocol (RIP) that supports IPv6.

9. In the IPv6 Address/Prefix Length fields, specify the static IPv6 address and prefix
length of the router’s LAN interface.
If you do not specify an ID here, the router generates one automatically from its MAC
address.

10. Click the Apply button.

Your settings are saved.

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Set up an IPv6 DHCP Internet connection

To set up an IPv6 Internet connection with a DHCP server:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Advanced > IPv6.

The IPv6 page displays.

5. From the Internet Connection Type menu, select DHCP.

The page adjusts.
The router automatically detects the information in the following fields:

• Router’s IPv6 Address on WAN. This field shows the IPv6 address that is acquired
for the router’s WAN (or Internet) interface. The number after the slash (/) is the
length of the prefix, which is also indicated by the underline (_) under the IPv6
address. If no address is acquired, the field displays Not Available.
• Router’s IPv6 Address on LAN. This field shows the IPv6 address that is acquired
for the router’s LAN interface. The number after the slash (/) is the length of the
prefix, which is also indicated by the underline (_) under the IPv6 address. If no
address is acquired, the field displays Not Available.

6. (Optional) In the User Class (If Required) field, enter a host name.
Most people can leave this field blank, but if your ISP gave you a specific host name,
enter it here.

7. (Optional) In the Domain Name (If Required) field, enter a domain name.
You can type the domain name of your IPv6 ISP. Do not enter the domain name for
the IPv4 ISP here. For example, if your ISP’s mail server is [Link], type
[Link] as the domain name. If your ISP provided a domain name, type it in this
field. For example, Earthlink Cable might require a host name of home, and Comcast
sometimes supplies a domain name.

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8. Select an IPv6 Domain Name Server (DNS) Address radio button:

• Get Automatically from ISP. Your ISP uses DHCP to assign your DNS servers.
Your ISP automatically assigns this address.
• Use These DNS Servers. If you know that your ISP requires specific servers, select
this option. Enter the IP address of your ISP’s primary DNS server. If a secondary
DNS server address is available, enter it also.

9. Select an IP Address Assignment radio button:

• Use DHCP Server. This method passes more information to LAN devices, but
some IPv6 systems might not support the DHCv6 client function.
• Auto Config. This is the default setting.

This setting specifies how the router assigns IPv6 addresses to the devices on your
home network (the LAN).

10. (Optional) Select the Enable RIPng check box.

This selection enables RIP Next Generation (RIPng) on IPv6 Internet connections.
RIPng is an extension of Routing Information Protocol (RIP) that supports IPv6.

11. (Optional) Select the Use This Interface ID check box and specify the interface ID
that you want to be used for the IPv6 address of the router’s LAN interface.
If you do not specify an ID here, the router generates one automatically from its MAC
address.

12. Click the Apply button.

Your settings are saved.

Set up an IPv6 PPPoE Internet connection

To set up a PPPoE IPv6 Internet connection:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

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4. Select ADVANCED > Advanced > IPv6.

The IPv6 page displays.

5. From the Internet Connection Type menu, select PPPoE.

The page adjusts.
The router automatically detects the information in the following fields:

• Router’s IPv6 Address on WAN. This field shows the IPv6 address that is acquired
for the router’s WAN (or Internet) interface. The number after the slash (/) is the
length of the prefix, which is also indicated by the underline (_) under the IPv6
address. If no address is acquired, the field displays Not Available.
• Router’s IPv6 Address on LAN. This field shows the IPv6 address that is acquired
for the router’s LAN interface. The number after the slash (/) is the length of the
prefix, which is also indicated by the underline (_) under the IPv6 address. If no
address is acquired, the field displays Not Available.

6. To use the same login information as you do for IPv4 PPPoE connections, select the
Use the same Login information as IPv4 PPPoE check box. Otherwise, configure
the following settings:
a. In the Login field, enter the login information for the IPv6 PPPoE ISP connection.
This is usually the name that you use in your email address. For example, if your
main mail account is JerAB@[Link], you would type JerAB in this field. Some
ISPs (like Earthlink and Deutsche Telekom) require that you use your full email
address when you log in. If your ISP requires your full email address, type it in
this field.
b. In the Password field, enter the password for the IPv6 PPPoE ISP connection.
c. In the Service Name field, enter a service name for the IPv6 PPPoE ISP connection.
If your ISP did not provide a service name, leave this field blank.

Note: The default setting of the Connection Mode field is Always On to provide a
steady IPv6 connection. The router never terminates the connection. If the connection
is terminated, for example, when the modem is turned off, the router attempts to
reestablish the connection immediately after the PPPoE connection becomes available
again.

7. Select an IPv6 Domain Name Server (DNS) Address radio button:

• Get Automatically from ISP. Your ISP uses DHCP to assign your DNS servers.
Your ISP automatically assigns this address.
• Use These DNS Servers. If you know that your ISP requires specific servers, select
this option. Enter the IP address of your ISP’s primary DNS server. If a secondary
DNS server address is available, enter it also.

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8. Select an IP Address Assignment radio button:

• Use DHCP Server. This method passes more information to LAN devices, but
some IPv6 systems might not support the DHCv6 client function.
• Auto Config. This is the default setting.

This setting specifies how the router assigns IPv6 addresses to the devices on your
home network (the LAN).

9. (Optional) Select the Enable RIPng check box.

This selection enables RIP Next Generation (RIPng) on IPv6 Internet connections.
RIPng is an extension of Routing Information Protocol (RIP) that supports IPv6.

10. (Optional) Select the Use This Interface ID check box and specify the interface ID
that you want to be used for the IPv6 address of the router’s LAN interface.
If you do not specify an ID here, the router generates one automatically from its MAC
address.

11. Click the Apply button.

Your settings are saved.

Set up an IPv6 6rd tunnel Internet connection

The 6rd protocol makes it possible to deploy IPv6 to sites using a service provider’s
IPv4 network. 6rd uses the service provider’s own IPv6 address prefix. This limits the
operational domain of 6rd to the service provider’s network and is under direct control
of the service provider. The IPv6 service provided is equivalent to native IPv6. The 6rd
mechanism relies on an algorithmic mapping between the IPv6 and IPv4 addresses that
are assigned for use within the service provider’s network. This mapping allows for
automatic determination of IPv4 tunnel endpoints from IPv6 prefixes, allowing stateless
operation of 6rd.
With a 6rd Tunnel configuration, the router follows the RFC5969 standard, supporting
two ways to establish a 6rd tunnel IPv6 WAN connection:

• Auto Detect Mode. In IPv6 Auto Detect mode, when the router receives option 212
from the DHCPv4 option, auto detect selects the IPv6 as 6rd Tunnel setting. The
router uses the 6rd option information to establish the 6rd connection.
• Manual Mode. Select 6rd. If the router receives option 212, the fields are
automatically completed. Otherwise, you must enter the 6rd settings.

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To set up an IPv6 6rd tunnel Internet connection:

1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Advanced > IPv6.

The IPv6 page displays.

5. In the Internet Connection Type menu, select 6rd Tunnel.

The page adjusts.
The router automatically detects the information in the following sections:

• 6rd (IPv6 Rapid Development) Configuration. The router detects the service
provider’s IPv4 network and attempts to establish an IPv6 6rd Tunnel connection.
If the IPv4 network returns 6rd parameters to the router, the page adjusts to
display the correct settings in this section.
• Router’s IPv6 Address on LAN. This field shows the IPv6 address that is acquired
for the router’s LAN interface. The number after the slash (/) is the length of the
prefix, which is also indicated by the underline (_) under the IPv6 address. If no
address is acquired, the field displays Not Available.

6. Select an IPv6 Domain Name Server (DNS) Address radio button:

• Get Automatically from ISP. Your ISP uses DHCP to assign your DNS servers.
Your ISP automatically assigns this address.
• Use These DNS Servers. If you know that your ISP requires specific servers, select
this option. Enter the IP address of your ISP’s primary DNS server. If a secondary
DNS server address is available, enter it also.

7. Select an IP Address Assignment radio button:

• Use DHCP Server. This method passes more information to LAN devices, but
some IPv6 systems might not support the DHCv6 client function.
• Auto Config. This is the default setting.

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This setting specifies how the router assigns IPv6 addresses to the devices on your
home network.

8. (Optional) Select the Enable RIPng check box.

This selection enables RIP Next Generation (RIPng) on IPv6 Internet connections.
RIPng is an extension of Routing Information Protocol (RIP) that supports IPv6.

9. (Optional) Select the Use This Interface ID check box and specify the interface ID
that you want to be used for the IPv6 address of the router’s LAN interface.
If you do not specify an ID here, the router generates one automatically from its MAC
address.

10. (Optional) To set a specific MTU size for an IPv6 6rd tunnel Internet connection,
specify the MTU size in the MTU Size (in bytes) field.
11. Click the Apply button.
Your settings are saved.

Change the MTU size

The maximum transmission unit (MTU) is the largest data packet a network device
transmits. When one network device communicates across the Internet with another,
the data packets travel through many devices along the way. If a device in the data path
uses a lower MTU setting than the other devices, the data packets must be split or
“fragmented” to accommodate the device with the smallest MTU.
The best MTU setting for NETGEAR equipment is often the default value. In some
situations, changing the value fixes one problem but causes another. Leave the MTU
unchanged unless one of these situations occurs:

• You experience problems connecting to your ISP or other Internet service, and the
technical support of either the ISP or NETGEAR recommends changing the MTU
setting.
For example, if a secure website does not open, or displays only part of a web page,
you might need to change the MTU.
• You use VPN and experience severe performance problems.
• You used a program to optimize MTU for performance reasons, and now you are
experiencing connectivity or performance problems.

Note: An incorrect MTU setting can cause Internet communication problems. For
example, you might not be able to access certain websites, frames within websites,
secure login pages, or FTP or POP servers.

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To change the MTU size:

1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Setup > WAN Setup.

The WAN Setup page displays.

5. In the MTU Size field, enter a value from 616 to 1500.

6. Click the Apply button.
Your settings are saved.
If you suspect an MTU problem, a common solution is to change the MTU to 1400.
If you are willing to experiment, you can gradually reduce the MTU from the maximum
value of 1500 until the problem goes away. The following table describes common
MTU sizes and applications.

Table 5. Common MTU sizes

MTU Application

1500 The largest Ethernet packet size. This setting is typical for connections that do not use PPPoE
or VPN, and is the default value for NETGEAR routers, adapters, and switches.

1492 Used in PPPoE environments.

1472 Maximum size to use for pinging. (Larger packets are fragmented.)

1468 Used in some DHCP environments.

1436 Used in PPTP environments or with VPN.

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4
Control Access to the Internet

The router comes with a built-in firewall that helps protect your home network from
unwanted intrusions from the Internet.
This chapter includes the following sections:
• Manage NETGEAR Armor
• Allow or block access to your network
• Manage network access control lists
• Use keywords to block Internet sites
• Delete keywords that are used to block Internet sites
• Avoid blocking on a trusted computer
• Block services from the Internet
• Schedule when to block Internet sites and services
• Set up security event email notifications

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Manage NETGEAR Armor

NETGEAR Armor protects your home network from potential cyber threats and provides
complete data protection, advanced threat defense, webcam protection, multilayer
ransomware protection, anti-phishing, safe files, secure browsing, rescue mode,
anti-fraud, and anti-theft. In addition, NETGEAR Armor provides multiple performance
and privacy tools.
NETGEAR Armor can support features for your Windows-based computers and your
Mac OS, iOS, and Android devices.
For more information about NETGEAR Armor, visit [Link]/home/services/armor/.
You can manage NETGEAR Armor from the Orbi app.

Allow or block access to your network

If you did not enable NETGEAR Smart Parental Controls (SPC) in the Orbi app, you can
use access control in the router web interface to allow or block access to your network.
To set up access control:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Security > Access Control.

The Access Control page displays.

5. Select the Turn on Access Control check box.

You must select this check box before you can specify an access rule and use the
Allow and Block buttons. When this check box is cleared, all devices are allowed to
connect, even if a device is in the blocked list.

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6. Select an access rule:

• Allow all new devices to connect. With this setting, if you buy a new device, it
can access your network. You don’t need to enter its MAC address on this page.
We recommend that you leave this radio button selected.
• Block all new devices from connecting. With this setting, if you buy a new
device, before it can access your network, you must enter its MAC address for
an Ethernet connection and its MAC address for a WiFi connection in the allowed
list.

The access rule does not affect previously blocked or allowed devices. It applies
only to devices joining your network in the future after you apply these settings.

7. To allow the computer or device you’re currently using to continue to access the
network, select the check box next to your computer or device, and click the Allow
button.
8. To view a list of allowed or blocked devices that are not connected, click one of the
following links:
• View list of allowed devices not currently connected to the network
• View list of blocked devices not currently connected to the network

The list displays.

9. Click the Apply button.

Your settings are saved.

Manage network access control lists

If you did not enable NETGEAR Smart Parental Controls (SPC) in the Orbi app, you can
use the router web interface to manage network access control lists (ACLs) to block or
allow access of devices to your network.
To manage devices that are allowed or blocked:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.

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The BASIC Home page displays.

4. Select ADVANCED > Security > Access Control.

The Access Control page displays.

5. Select the Turn on Access Control check box.

6. Click the View list of allowed devices not currently connected to the network
link.
The list displays.

7. Select the check box for a device.

8. Use the Add button, Edit button, and Remove from the list button as needed.
9. Click the Apply button.
Your settings are saved.

Use keywords to block Internet sites

You can use keywords to block certain Internet sites from your network. You can use
blocking all the time or based on a schedule.
To block Internet sites:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Security > Block Sites.

The Block Sites page displays.

5. Select a keyword blocking option:

• Per Schedule. Turn on keyword blocking according to a schedule that you set.
(See Schedule when to block Internet sites and services on page 53.)
• Always. Turn on keyword blocking all the time, independent of the Schedule
page.

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6. In the Type keyword or domain name here field, enter a keyword or domain that
you want to block.
For example:

• Specify XXX to block [Link]

• Specify .com if you want to allow only sites with domain suffixes such as .edu or
.gov.
• Enter a period (.) to block all Internet browsing access.

7. Click the Add Keyword button.

The keyword is added to the keyword list. The keyword list supports up to 32 entries.

8. Click the Apply button.

Keyword blocking takes effect.

Delete keywords that are used to block

Internet sites
To delete keywords that are used to block Internet sites:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Security > Block Sites.

The Block Sites page displays.

5. Do one of the following:

• To delete a single word, select it and click the Delete Keyword button.
The keyword is removed from the list.
• To delete all keywords on the list, click the Clear List button.

All keywords are removed from the list.

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6. Click the Apply button.

Your settings are saved.

Avoid blocking on a trusted computer

You can exempt one trusted computer from blocking. The computer that you exempt
must be assigned a fixed IP address. You can use the reserved IP address feature to
specify the IP address. See Manage reserved LAN IP addresses on page 79.
To specify a trusted computer:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Security > Block Sites.

The Block Sites page displays.

5. Scroll down and select the Allow trusted IP address to visit blocked sites check
box.
6. In the Trusted IP Address field, enter the IP address of the trusted computer.
7. Click the Apply button.
Your settings are saved.

Block services from the Internet

You can block Internet services on your network based on the type of service. You can
block the services all the time or based on a schedule.
To block services:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].

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A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Security > Block Services.

The Block Services page displays.

5. Specify when to block the services:

• To block the services all the time, select the Always radio button.
• To block the services based on a schedule, select the Per Schedule radio button.

For information about how to specify the schedule, see Schedule when to block
Internet sites and services on page 53.

6. Click the Add button.

The Block Services Setup page displays.

7. To add a service that is in the Service Type list, select the application or service.
The settings for this service automatically display in the fields.

8. To add a service or application that is not the list, select User Defined.
a. If you know that the application uses either TCP or UDP, select the appropriate
protocol.
Otherwise, select TCP/UDP (both).

b. Enter the starting port and ending port numbers.

• If the service uses a single port number, enter that number in both fields.
• To find out which port numbers the service or application uses, you can contact
the publisher of the application, ask user groups or newsgroups, or search
on the Internet.

9. To specify how to filter the services, select one of the following radio buttons:
• Only This IP Address. Block services for a single computer.
• IP Address Range. Block services for a range of computers with consecutive IP
addresses on your network.
• All lP Addresses. Block services for all computers on your network.

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10. Click the Add button.

Your settings are saved.

Schedule when to block Internet sites and

services
When you schedule blocking, the same schedule is used to block sites and to block
services. For information about how to specify what you want the router to block, see
Use keywords to block Internet sites on page 49 and Block services from the Internet
on page 51.
To schedule blocking:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Security > Schedule.

5. Specify when to block keywords and services:
• Days to Block. Select the check box for each day that you want to block the
keywords or select the Every Day check box, which automatically selects the
check boxes for all days.
• Time of Day to Block. Select a start and end time in 24-hour format, or select
All Day for 24-hour blocking.

6. Click the Apply button.

Your settings are saved.

Set up security event email notifications

The router can email you its logs of router activity. The log records router activity and
security events such as attempts to access blocked sites or services.

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To set up email notifications:

1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Security > E-mail.

The E-mail page displays.

5. Select the Turn Email Notification On check box.

6. In the Primary E-mail Address field, enter the email address to which logs and alerts
are sent.
This email address is also used for the From address. If this field is blank, log and
alert messages are not sent.

7. In the Your Outgoing Mail Server field, enter the name of your ISP outgoing (SMTP)
mail server (such as [Link]).
You might be able to find this information in the configuration window of your email
program. If you leave this field blank, log and alert messages are not sent.

8. In the Outgoing Mail Server Port Number field, enter your mail server’s port
number.
You might be able to find this information in the configuration window of your email
program.

9. If your outgoing email server requires authentication, select the My Mail Server
requires authentication check box and do the following:
• In the User Name field, type the user name for the outgoing email server.
• In the Password field, type the password for the outgoing email server.

10. To send alerts immediately, select the Send Alerts Immediately check box.
Email alerts are sent immediately when someone attempts to visit a blocked site.

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11. To send logs based on a schedule, specify these settings:

• From Send logs according to this schedule menu, select the schedule type.
• From the Day menu, select the day.
• From the Time menu, select the time, and select the am or pm radio button.

12. Click the Apply button.

Your settings are saved.
Logs are sent automatically. If the log fills before the specified time, it is sent. After
the log is sent, it is cleared from the router memory. If the router cannot email the
log and the log buffer fills, the router overwrites the log.

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5
Specify Network Settings

This chapter includes the following sections:

• About the WiFi networks
• Manage the settings for the main WiFi network
• Manage WiFi settings for the 6 GHz-only WiFi network
• Manage the IoT WiFi settings
• Set up a guest WiFi network
• Change your region
• View or change WAN settings
• Manage the WAN preference
• Manage Dynamic DNS
• Set up a default DMZ server
• Change the router’s device name
• Change the LAN TCP/IP settings
• Use the router as a DHCP server
• Disable the DHCP server feature in the router
• Manage reserved LAN IP addresses
• Manage custom static routes
• Enable or disable 20/40 MHz coexistence for the 2.4 GHz radio
• Enable or disable Wi-Fi Multimedia Quality of Service
• Change the CTS/RTS threshold and preamble mode for a radio
• Change the Transmission Power Control
• Use the router as a WiFi access point only
• Set up router mode
• Generate a new backhaul password
• Improve network connections with Universal Plug and Play
• Set up a bridge for a port group or VLAN tag group

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About the WiFi networks

The router provides four WiFi networks:

• Main network: The main WiFi network of the router broadcasts simultaneously in
the 2.4 GHz, 5 GHz, and 6 GHz radio bands. The router supports automatic
bandsteering between these three radio bands in the main WiFi network. The main
network is enabled by default. You cannot disable the main network, or broadcast
of the 2.4 GHz, 5 GHz, and 6 GHz radio bands in the main network. You can change
the WiFi network name (SSID), security option, and password for the main network,
all of which are unique to the main network. However, if you change the following
settings for the main network, the changes apply to all WiFi networks on the router:
- AX feature: By default, the AX feature is always enabled for the 2.4 GHz, 5 GHz,
and 6 GHz radio bands. You can disable the AX feature for the 2.4 GHz and 5 GHz
radio bands individually. The feature is always enabled for the 6 GHz radio band.
- Channels: You can set fixed channels for the 2.4 GHz, 5 GHz, and 6 GHz radio
bands individually.

• 6 GHz-only network: The optional, separate 6 GHz-only WiFi network (that is,
separate from the 6 GHz radio band in the main WiFi network) is disabled by default.
If you enable the 6 GHz-only network, it does not participate in automatic
bandsteering in the main WiFi network. You can change the WiFi network name
(SSID), security option, and password for the 6 GHz-only network, all of which are
unique to the 6 GHz-only network.
• IoT network: The Internet of things (IoT) network is enabled by default so that you
can connect WiFi-enabled smart devices that can range from light bulbs to appliances.
If you do not need the IoT network, you can disable it. You can select the radio bands
for the IoT network and change the WiFi network name (SSID), security option, and
password, all of which are unique to the IoT network.
• Guest network: The optional guest network is disabled by default, but you can
enable it so that guests and visitors can connect to your WiFi without compromising
the security of your other WiFi networks. You can change the WiFi network name
(SSID), security option, and password for the guest network, all of which are unique
to the guest network.

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Manage the settings for the main WiFi

network
The router and satellite come preset with the same WiFi network name (SSID) and the
same WiFi security. You can find the SSID and password on the router label and on the
satellite label. If you log in to the router and change the WiFi settings, the router
automatically sends the new settings to the satellite.
If you change your WiFi settings, make a note of the new settings and store it in a safe
place where you can easily find it.
If your computer or mobile device is using a WiFi connection when you change the
network name (SSID) or other WiFi security settings, you are disconnected when you
click the Apply button. To avoid this problem, use a computer with a wired connection
to access the router.

Enable or disable the AX feature for the 2.4 GHz or 5 GHz

radio band
The AX feature improves your network’s WiFi capacity, Internet upload and download
speeds, and WiFi range by allowing WiFi traffic from different devices to be concurrently
managed. To do this, the AX feature uses Orthogonal Frequency-Division Multiple-Access
(OFDMA), 4x4 multi-user MIMO, and intelligent scheduling.
The AX feature is enabled by default for the 2.4 GHz and 5 GHz radio bands. You cannot
disable WiFi broadcast for the 2.4 GHz and 5 GHz radio bands, but you can disable the
AX feature for the 2.4 GHz and 5 GHz radio bands. For the 6 GHz radio band, the AX
feature is always enabled.

Note: If you change the AX feature for the 2.4 GHz or 5 GHz radio band, the change
also applies to the IoT network and the guest network.

To enable or disable the AX feature for the 2.4 GHz or 5 GHz radio band:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

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4. Select Wireless.
The Wireless Setup page displays.

5. In the Enable AX section, select or clear the following check boxes:

• Enable 2.4 GHz: Selecting the check box enables the AX feature for the 2.4 GHz
radio band. Clearing this check box disables the AX feature for the 2.4 GHz radio
band.
• Enable 5 GHz: Selecting the check box enables the AX feature for the 5 GHz
radio band. Clearing this check box disables the AX feature for the 5 GHz radio
band.

6. Click the Apply button.

Your settings are saved.

Change the name of the main WiFi network

To change the WiFi network name (SSID) of the main WiFi network:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select Wireless.
The Wireless Setup page displays.

5. Enter a new name in the Name (SSID) field.

The name can be up to 32 characters long and it is case-sensitive. The default SSID
is randomly generated and is on the router’s label. If you change the name, make
sure to write down the new name and keep it in a safe place.

6. Click the Apply button.

Your settings are saved. The router sends the new settings to the satellite.
If you are using a WiFi connection and you changed the SSID, you are disconnected
from the network.

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Change the 2.4 GHz, 5 GHz, or 6 GHz WiFi channel

You can change the 2.4 GHz, 5 GHz, or 6 GHz WiFi channel.
In some regions, not all channels are available. Do not change the channel unless you
experience interference (shown by lost connections or slow data transfers). If this
happens, experiment with different channels to see which is the best.
When you use multiple access points, it is better if adjacent access points use different
channels to reduce interference. The recommended channel spacing between adjacent
access points is four channels (for example, for the 2.4 GHz radio band, use Channels
1 and 5, or 6 and 10).

Note: If you change the 2.4 GHz or 5 GHz channel, the change also applies to the IoT
network and the guest network. If you change the 6 GHz channel, the change also
applies to the separate 6 GHz-only network.

To change the WiFi channel:

1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select Wireless.
The Wireless Setup page displays.

5. To change the 2.4 GHz, 5 GHz, or 6 GHz WiFi channel, select a number from one of
the following menus:
• 2.4 GHz Channel
• 5 GHz Channel
• 6 GHz Channel

Note: You can change the channel for one, two, or all three radio bands.

6. Click the Apply button.

Your settings are saved. The router sends the new settings to the satellite.

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Change the WiFi password or security option for the main

WiFi network
The router and satellite come preset with the same WiFi network name (SSID) and the
same WiFi security. You can find the SSID and password on the router label and on the
satellite label. If you log in to the router and change the WiFi settings, the router
automatically sends the new settings to the satellite.
To change the WiFi password or security option for the main WiFi network:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select Wireless.
The Wireless Setup page displays.

5. In the Security Options section, select a radio button:

• WPA2-PSK [AES] + WPA3-Personal [SAE]
• WPA3-Personal [SAE]

6. In the Password (Network Key) field, enter the network key (password) that you
want to use.
Enter a text string from 8 to 127 characters.

7. Write down the new password and keep it in a secure place for future reference.
8. Click the Apply button.
Your settings are saved. The router sends the new settings to the satellite.

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Manage WiFi settings for the 6 GHz-only WiFi

network
The router supports a separate 6 GHz-only WiFi network, that is, separate from the 6 GHz
band in the main WiFi network. For this separate 6 GHz WiFi network, you can enable
or disable the WiFi broadcast, change the WiFi network name, and change the password.
Because the 6 GHz-only network is a separate network from the main WiFi network, it
does not participate in automatic bandsteering in the main WiFi network.

Enable or disable the 6 GHz-only network

By default, the 6 GHz-only WiFi network is disabled, but you can enabled it.
To enable or disable the 6 GHz-only network:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select Wireless.
The Wireless Setup page displays.

5. In the 6 GHz Wireless Settings section, select or clear the Enable 6 GHz Only
Network check box.
Selecting the check box enables the 6 GHz-only WiFi network. Clearing this check
box disables the 6 GHz-only WiFi network.

6. Click the Apply button.

Your settings are saved.

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Change the WiFi network name for the 6 GHz-only network

To change the WiFi network name (SSID) for the 6 GHz-only network:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select Wireless.
The Wireless Setup page displays.

5. In the 6 GHz Wireless Settings section, select Wireless.

6. Enter a new name in the Name (6 GHz SSID) field.
The name can be up to 32 characters long and it is case-sensitive. The default SSID
is randomly generated and is on the router’s label. If you change the name, make
sure to write down the new name and keep it in a safe place.

7. Click the Apply button.

Your settings are saved. The router sends the new settings to the satellite.

Change the WiFi password for the 6 GHz-only network

To change the WiFi password for the 6 GHz-only network:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select Wireless.
The Wireless Setup page displays.

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5. In the 6 GHz Wireless Settings section, create a new password (network key) by
entering it in the Password (Network Key) field.
Enter a text string from 8 to 127 characters.

6. Write down the new password and keep it in a secure place for future reference.
7. Click the Apply button.
Your settings are saved. The router sends the new settings to the satellite.

Manage the IoT WiFi settings

You can enable or disable the Internet of things (IoT) WiFi network, change the IoT WiFi
radio band, change the IoT WiFi network name, and change the IoT WiFi password or
security option.

Enable or disable the IoT network

To enable or disable the IoT network:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select Wireless.
The Wireless Setup page displays.

5. In the Wireless IoT Settings section, select or clear the Enable IoT Network check
box.
Selecting the check box enables the IoT network. Clearing this check box disables
the IoT network.

6. Click the Apply button.

Your settings are saved.

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Change the WiFi radio band for the IoT network

To change the WiFi radio band fort the IoT network:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select Wireless.
The Wireless Setup page displays.

5. In the Wireless IoT Settings section, select one of the following radio buttons:
• 2.4 GHz and 5 GHz
• 2.4 GHz only
• 5 GHz only

6. Click the Apply button.

Your settings are saved.

Change the WiFi network name for the IoT network

To change the WiFi network name (SSID) for the IoT network:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select Wireless.
The Wireless Setup page displays.

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5. In the Wireless IoT Settings section, enter a new name in the IoT Name (SSID) field.
The name can be up to 32 characters long and it is case-sensitive. The default SSID
is randomly generated and is on the router’s label. If you change the name, make
sure to write down the new name and keep it in a safe place.

6. Click the Apply button.

Your settings are saved. The router sends the new settings to the satellite.

Change the WiFi password or security option for the IoT

network
To change the WiFi password or security option for the IoT network:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select Wireless.
The Wireless Setup page displays.

5. In the IoT Security Options section, select a radio button:

• WPA2-PSK [AES]
• WPA-PSK [TKIP] + WPA2-PSK [AES]

6. In the Password (Network Key) field, create a new password (network key).
Enter a text string from 8 to 63 characters.

7. Write down the new password and keep it in a secure place for future reference.
8. Click the Apply button.
Your settings are saved. The router sends the new settings to the satellite.

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Set up a guest WiFi network

To set up a guest WiFi network:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select Guest Network.

The Guest Network Settings page displays.

5. Select the Enable Guest Network check box.

6. To change the network name, type a new name in the Guest Wireless Network
Name (SSID) field.
The name can be up to 32 characters long and it is case-sensitive. If you change the
name, make sure to write down the new name and keep it in a safe place.
By default, security and encryption are disabled for the guest WiFi network. (Under
Security Options, the None radio button is selected).

7. To enable security and encryption for the guest WiFi network, under Security Options,
select a WPA radio button:
• WPA2-PSK [AES]
• WPA2-PSK [AES] + WPA3-Personal [SAE]
• WPA3-Personal [SAE]

The WPA3 option uses the newest standard for the strongest security.
Some older computers and WiFi devices cannot use WPA3. If your network includes
such computers and WiFi devices, select the WPA2-PSK [AES] radio button.
The Password (Network Key) field displays.

8. In the Password (Network Key) field, enter the network key (password) that you
want to use.
For WPA2, it is a text string from 8 to 63 characters. For WPA3, it is a text string from
8 to 127 characters.

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9. Write down the new password and keep it in a secure place for future reference.
10. Click the Apply button.
Your settings are saved. The router sends the new settings to the satellite.

Change your region

To view or change your region:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Advanced > Wireless Settings.

The Advanced Wireless Settings page displays.

5. In the Region menu, select your region.

In some locations, you cannot change this setting.

6. Click the Apply button.

Your settings are saved.

View or change WAN settings

You can view or configure wide area network (WAN) settings for the Internet port. You
can set up a DMZ (demilitarized zone) server, change the maximum transmit unit (MTU)
size, and enable the router to respond to a ping to its WAN (Internet) port.
To view the WAN settings:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

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3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Setup > WAN Setup

The WAN Setup page displays.

5. View or change the following settings:

• Disable Port Scan and DoS Protection. DoS protection protects your LAN against
denial of service attacks such as Syn flood, Smurf Attack, Ping of Death, and many
others. Select this check box only in special circumstances.
• Default DMZ Server. This feature is sometimes helpful when you are playing
online games or videoconferencing, but it makes the firewall security less effective.
See Set up a default DMZ server on page 74.
• Respond to Ping on Internet Port. This feature allows your router to be
discovered. Use this feature only as a diagnostic tool or if you have a specific
reason.
• Disable IGMP Proxying. IGMP proxying allows a computer on the local area
network (LAN) to receive the multicast traffic it is interested in from the Internet.
If you do not need this feature, select this check box to disable it.
• MTU Size (in bytes). The normal MTU (maximum transmit unit) value for most
Ethernet networks is 1500 bytes, or 1492 bytes for PPPoE connections. Change
the MTU only if you are sure that it is necessary for your ISP connection. See
Change the MTU size on page 44.
• NAT Filtering. Network Address Translation (NAT) determines how the router
processes inbound traffic. Secured NAT protects computers on the LAN from
attacks from the Internet, but might prevent some Internet games, point-to-point
applications, or multimedia applications from working. Open NAT provides a
much less secured firewall, but allows almost all Internet applications to work.
• Disable SIP ALG. The application-level gateway (ALG) for the Session Initiation
Protocol (SIP) is enabled by default for enhanced address and port translation.
However, some types of VoIP and video traffic might not work well when the SIP
ALG is enabled. For this reason, the router provides the option to disable the SIP
ALG.

6. Click the Apply button.

Your settings are saved.

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Manage the WAN preference

By default, your router’s WAN preference is set to use the 10G Internet port, and you
can connect a modem to the 10G Internet port.

Note: If both your Internet service provider (ISP) and modem support a speed of
10 Gbps, the router’s Internet connection also functions at 10 Gbps. Otherwise, the
Internet connection functions at the maximum speed that either your ISP or your modem
supports. (1 Gbps is a common speed.)

You can also change the WAN preference to WAN aggregation. An aggregated WAN
connection is connected to your Internet Service Provider (ISP). The benefits of WAN
aggregation include seamless multi-gig connectivity and the full speed of your ISP
connection for the connected device.

Set up WAN aggregation

An aggregated WAN (Internet) link is connected to your Internet Service Provider (ISP).
The benefits of WAN aggregation include seamless multi-gig connectivity and the full
speed of your ISP connection for the connected device.
To set up WAN aggregation, you need a modem that supports Link Aggregation Control
Protocol (LACP).
To set up WAN aggregation with the Orbi router:
1. Set up WAN aggregation on your modem.
For information about how to set up WAN aggregation on your modem, see the
documentation that came with your modem.

2. Log in to your router and enable WAN port aggregation:

a. Launch a web browser from a computer or mobile device that is connected to
the Orbi network.
b. Enter [Link].
A login window opens.
c. Enter the router admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
d. Select ADVANCED > Setup > Internet Setup.
The Internet Setup page displays.

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e. In the WAN Preference section, select the WAN aggregation (10 Gbps + 2.5
Gbps, LACP-IEEE802.3ad) radio button.
f. Click the Apply button.
Your settings are saved.

3. Connect the 10G Internet port and the 2.5G Ethernet port on your router to two
Ethernet ports on your modem.

Change the WAN preference back to the Internet port

By default, your router's WAN preference is set to use the 10G Internet port, and you
can connect a modem to the 10G Internet port.
If you set up WAN aggregation, you can change the WAN preference back to the 10G
Internet port.
To change the WAN preference back to the 10G Internet port:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Setup > Internet Setup.

The Internet Setup page displays.

5. In the WAN Preference section, select the Internet port (10 Gbps) radio button.
6. Click the Apply button.
Your settings are saved.

Manage Dynamic DNS

Internet service providers (ISPs) assign numbers called IP addresses to identify each
Internet account. Most ISPs use dynamically assigned IP addresses. This means that the
IP address can change at any time. You can use the IP address to access your network
remotely, but most people don’t know what their IP addresses are or when this number
changes.

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To make it easier to connect, you can get a free account with a Dynamic DNS service
that lets you use a domain name to access your home network. To use this account, you
must set up the router to use Dynamic DNS. Then the router notifies the Dynamic DNS
service provider whenever its IP address changes. When you access your Dynamic DNS
account, the service finds the current IP address of your home network and automatically
connects you.
If your ISP assigns a private WAN IP address (such as 192.168.x.x or 10.x.x.x), the Dynamic
DNS service does not work because private addresses are not routed on the Internet.

Set up a new Dynamic DNS account

To set up Dynamic DNS and register for a free NETGEAR account:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Advanced > Dynamic DNS.

The Dynamic DNS page displays.

5. Select the Use a Dynamic DNS Service check box.

6. In the Service Provider list, select NETGEAR.
7. Select the No radio button.
8. In the Host Name field, type the name that you want to use for your URL.
The host name is sometimes called the domain name. Your free URL includes the
host name that you specify, and ends with [Link]. For example, specify
[Link].

9. In the Email field, type the email address that you want to use for your account.
10. In the Password (6-32 characters) field, type the password for your account.
11. To agree to the terms of service, select the check box above the Register button.
12. Click the Register button.
13. Follow the onscreen instructions to register for your NETGEAR Dynamic DNS service.
14. To check that Dynamic DNS is enabled in the router, click the Show Status button.

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A message displays the Dynamic DNS status.

Specify a Dynamic DNS account that you already created

If you already own a Dynamic DNS account with NETGEAR, No-IP, or DynDNS, you can
set up the router to use your account.
To set up Dynamic DNS if you already created an account:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Advanced > Dynamic DNS.

The Dynamic DNS page displays.

5. Select the Use a Dynamic DNS Service check box.

6. In the Service Provider list, select your provider.
7. Select the Yes radio button.
The page adjusts and displays to show the Status, Cancel, and Apply buttons.

8. In the Host Name field, type the host name (sometimes called the domain name)
for your account.
9. For a No-IP account or DynDNS account, in the User Name field, enter the user
name for your account.
10. For a NETGEAR account, in the Email field, type the email address for your account.
11. In the Password (6-32 characters) field, type the password for your DDNS account.
12. Click the Apply button.
Your settings are saved.

13. To verify that your Dynamic DNS service is enabled in the router, click the Show
Status button.
A message displays the Dynamic DNS status.

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Change the Dynamic DNS settings

To change your settings:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Advanced > Dynamic DNS.

The Dynamic DNS page displays.

5. Change your DDNS account settings as necessary.

6. Click the Apply button.
Your settings are saved.

Set up a default DMZ server

The default DMZ server feature is helpful when you are using some online games and
videoconferencing applications that are incompatible with Network Address Translation
(NAT). The router is programmed to recognize some of these applications and to work
correctly with them, but other applications might not function well. In some cases, one
local computer can run the application correctly if the IP address for that computer is
entered as the default DMZ server.
DMZ servers pose a security risk. A computer designated as the default DMZ server
loses much of the protection of the firewall and is exposed to exploits from the Internet.
If compromised, the DMZ server computer can be used to attack other computers on
your network.
The router usually detects and discards incoming traffic from the Internet that is not a
response to one of your local computers or a service that you configured in the Port
Forwarding/Port Triggering page. Instead of discarding this traffic, you can specify that
the router forwards the traffic to one computer on your network. This computer is called
the default DMZ server.

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To set up a default DMZ server:

1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Setup > WAN Setup.

The WAN Setup page displays.

5. Select the Default DMZ Server check box.

6. Type the IP address.
7. Click the Apply button.
Your settings are saved.

Change the router’s device name

The router’s device name is its model number. This device name displays in a file
manager when you browse your network.
To change the router’s device name:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Setup > Device Name.

The Device Name page displays.

5. In the Device Name field, type a new name.

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6. Click the Apply button.

Your settings are saved.

Change the LAN TCP/IP settings

The router is preconfigured to use private IP addresses on the LAN side and to act as
a DHCP server. The router’s default LAN IP configuration is as follows:

• LAN IP address. [Link]

• Subnet mask. [Link]

These addresses are part of the designated private address range for use in private
networks and are suitable for most applications. If your network requires a different IP
addressing scheme, you can change these settings.
You might want to change these settings if you need a specific IP subnet that one or
more devices on the network uses, or if you use competing subnets with the same IP
scheme.
To change the LAN TCP/IP settings:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Setup > LAN Setup.

The LAN Setup page displays.

5. In the IP Address field, type the IP address.

6. In the IP Subnet Mask, type the subnet mask of the router.
The IP address and subnet mask identifies which addresses are local to a specific
device and which must be reached through a gateway or router.

7. Change the RIP settings.

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Router Information Protocol (RIP) allows a router to exchange routing information

with other routers.
a. Select the RIP direction:
• Both. The router broadcasts its routing table periodically and incorporates
information that it receives.
• Out Only. The router broadcasts its routing table periodically.
• In Only. The router incorporates the RIP information that it receives.

b. Select the RIP version:

• Disabled. This is the default setting.
• RIP-1. This format is universally supported. It is adequate for most networks,
unless you are using an unusual network setup.
• RIP-2B. This format carries more information. RIP-2B sends the routing data
in RIP-2 format and uses subnet broadcasting.
• RIP-2M. This format carries more information. RIP-2M sends the routing data
in RIP-2 format and uses multicasting.

8. Click the Apply button.

Your settings are saved.
If you changed the LAN IP address of the router, you are disconnected when this
change takes effect.

9. To reconnect, close your browser, relaunch it, and log in to the router.

Use the router as a DHCP server

By default, the router acts as a Dynamic Host Configuration Protocol (DHCP) server. The
router assigns IP, DNS server, and default gateway addresses to all computers connected
to the LAN. The assigned default gateway address is the LAN address of the router.
These addresses must be part of the same IP address subnet as the router’s LAN IP
address. Using the default addressing scheme, define a range between [Link]
and [Link], although you can save part of the range for devices with fixed
addresses.

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To use the router as a DHCP server and specify the pool of IP addresses that the
router assigns:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Setup > LAN Setup.

The LAN Setup page displays.

5. If you previously disabled the DHCP server feature, select the Use Router as DHCP
Server check box.
6. Specify the range of IP addresses that the router assigns:
a. In the Starting IP Address field, enter the lowest number in the range.
This IP address must be in the same subnet as the router. The default starting IP
address is [Link].
b. In the Ending IP Address field, enter the number at the end of the range of IP
addresses.
This IP address must be in the same subnet as the router. The default ending IP
address is [Link].

7. Click the Apply button.

Your settings are saved.
The router delivers the following parameters to any LAN device that requests DHCP:

• An IP address from the range that you defined

• Subnet mask
• Gateway IP address (the router’s LAN IP address)
• DNS server IP address (the router’s LAN IP address)

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Disable the DHCP server feature in the router

By default, the router acts as a DHCP server. The router assigns IP, DNS server, and
default gateway addresses to all computers connected to the LAN. The assigned default
gateway address is the LAN address of the router.
You can use another device on your network as the DHCP server, or specify the network
settings of all your computers.
To disable the DHCP server feature in the router:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Setup > LAN Setup.

The LAN Setup page displays.

5. Clear the Use Router as DHCP Server check box.

6. Click the Apply button.
7. (Optional) If this service is disabled and no other DHCP server is on your network,
set your computer IP addresses manually so that they can access the router.

Manage reserved LAN IP addresses

When you specify a reserved IP address for a computer on the LAN, that computer
always receives the same IP address each time it accesses the router’s DHCP server.
Assign reserved IP addresses to computers or servers that require permanent IP settings.

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Reserve an IP address
To reserve an IP address:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Setup > LAN Setup.

The LAN Setup page displays.

5. In the Address Reservation section of the page, click the Add button.
6. In the IP Address field, type the IP address to assign to the computer or server.
The page adjusts.

7. Choose an IP address from the router’s LAN subnet, such as 192.168.1.x.

8. Type the MAC address of the computer or server.

Tip: If the computer is already on your network, you can copy its MAC address from
the Attached Devices page and paste it here.

9. Click the Apply button.

The reserved address is entered into the table.
The reserved address is not assigned until the next time the computer contacts the
router’s DHCP server. Reboot the computer, or access its IP configuration and force
a DHCP release and renew.

Edit a reserved IP address

To edit a reserved address entry:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

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3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Setup > LAN Setup.

The LAN Setup page displays.

5. Select the radio button next to the reserved address.

6. Click the Edit button.
The Address Reservation page displays.

7. Change the settings.

8. Click the Apply button.
Your settings are saved.

Delete a reserved IP address entry

To delete a reserved address entry:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Setup > LAN Setup.

The LAN Setup page displays.

5. Select the radio button next to the reserved address.

6. Click the Delete button.
The address is removed.

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Manage custom static routes

Typically, you do not need to add static routes unless you use multiple routers or multiple
IP subnets on your network.
As an example of when a static route is needed, consider the following case:

• Your main Internet access is through a cable modem to an ISP.

• Your home network includes an ISDN router for connecting to the company where
you are employed. This router’s address on your LAN is [Link].
• Your company’s network address is [Link].

When you set up your router, two implicit static routes were created. A default route
was created with your ISP as the gateway, and a second static route was created to your
local network for all 192.168.1.x addresses. With this configuration, if you try to access
a device on the [Link] network, your router forwards your request to the ISP. The
ISP forwards your request to the company where you are employed, and the company
firewall is likely to deny the request.
In this case you must define a static route, telling your router to access [Link]
through the ISDN router at [Link]. Here is an example:

• The Destination IP Address and IP Subnet Mask fields specify that this static route
applies to all 134.177.x.x addresses.
• The Gateway IP Address field specifies that all traffic for these addresses will be
forwarded to the ISDN router at [Link].
• The Private check box is selected only as a precautionary security measure in case
RIP is activated.

Set up a static route

To set up a static route:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

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4. Select ADVANCED > Advanced > Static Routes.

The Static Routes page displays.

5. Click the Add button.

The page adjusts.

6. In the Route Name field, type a name for this static route (for identification purposes
only.)
7. To limit access to the LAN only, select the Private check box.
If Private is selected, the static route is not reported in RIP.

8. Select the Active check box to make this route take effect.
9. Type the IP address of the final destination.
10. Type the IP subnet mask for this destination.
If the destination is a single host, type [Link].

11. Type the gateway IP address.

This address must be on the same LAN segment as the router.

12. Type a number from 2 through 15 as the metric value.

This value represents the number of routers between your network and the
destination. Usually, a setting of 2 or 3 works.

13. Click the Apply button.

The static route is added.

Edit a static route

To edit a static route:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Advanced > Static Routes.

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The Static Routes page displays.

5. In the table, select the radio button for the route.

6. Click the Edit button.
The Static Routes page adjusts.

7. Edit the route information.

8. Click the Apply button.
Your settings are saved.

Delete a static route

To delete a static route:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Advanced > Static Routes.

The Static Routes page displays.

5. In the table, select the radio button for the route.

6. Click the Delete button.
The route is removed from the table.

Enable or disable 20/40 MHz coexistence

for the 2.4 GHz radio
20/40 coexistence allows a 20 MHz and 40 MHz channel width to be supported
simultaneously. By default, 20/40 MHz coexistence is enabled on the 2.4 GHz radio to
prevent interference between WiFi networks in your environment at the expense of the
WiFi speed. If no other WiFi networks are present in your environment, you can disable

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20/40 MHz coexistence to increase the WiFi speed on the 2.4 GHz radio to the maximum
supported speed for the WiFi mode.
20/40 MHz coexistence does not apply to the 5 GHz and 6 GHz radios.
To enable or disable 20/40 MHz coexistence for the 2.4 GHz radio:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Advanced > Wireless Settings.

The Advanced Wireless Settings page displays.

5. In the Wireless Network (2.4Ghz b/g/n/ax section, select or clear the Enable 20/40
MHz check box.
Selecting this check box enables 20/40 MHz coexistence and clearing this check
box disables 20/40 MHz coexistence.
By default, 20/40 MHz coexistence is enabled and the check box is selected.

6. Click the Apply button.

Your settings are saved. The 2.4 GHz radio restarts and WiFi clients might need to
reconnect.

Enable or disable Wi-Fi Multimedia Quality

of Service
Wi-Fi Multimedia Quality of Service (WMM QoS) prioritizes WiFi voice and video traffic
over the WiFi link. WMM QoS is automatically enabled.
WMM QoS prioritizes WiFi data packets from different applications based on four access
categories: voice, video, best effort, and background. For an application to receive the
benefits of WMM QoS, WMM must be enabled for both it and the client running that
application. Legacy applications that do not support WMM and applications that do
not require QoS are assigned to the best effort category, which receives a lower priority
than voice and video.

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To enable or disable WMM QoS:

1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Advanced > Wireless Settings.

The Advanced Wireless Settings page displays.

5. In the Advanced Wireless Settings (2.4GHz b/g/n/ax), do one of the following:

• To enable WMM for the 2.4 GHz radio, select the Enable WMM (Wi-Fi
multimedia) settings (2.4GHz b/g/n/ax) check box. (This is the default selection.)
• To disable WMM for the 2.4 GHz radio, clear the Enable WMM (Wi-Fi
multimedia) settings (2.4GHz b/g/n/ax) check box.

6. In the Advanced Wireless Settings (5GHz 802.11a/n/ac/ax) section, do one of the

following:
• To enable WMM for the 5 GHz radio, select the Enable WMM (Wi-Fi multimedia)
settings (5GHz a/n/ac/ax) check box. (This is the default selection.)
• To disable WMM for the 5 GHz radio, clear the Enable WMM (Wi-Fi multimedia)
settings (5GHz a/n/ac/ax) check box.

7. Click the Apply button.

Your settings are saved.

Change the CTS/RTS threshold and

preamble mode for a radio
For most WiFi networks, the CTS/RTS threshold and preamble mode work fine and we
recommend that you do not change the settings. (In general, these settings are intended
for WiFi testing.)

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CAUTION: Do not change these settings unless directed by NETGEAR support or

unless you are sure what the consequences are. Incorrect settings might disable the
WiFi function of a radio unexpectedly.

IMPORTANT: If the smart connect feature is enabled, the CTS/RTS threshold and
preamble mode apply to both radios. That means that you cannot change the CTS/RTS
threshold and preamble mode for each radio individually.

To change the CTS/RTS threshold and preamble mode for a radio:

1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Advanced > Wireless Settings.

The Advanced Wireless Settings page displays.

5. In the CTS/RTS threshold (1-2347) field, enter a value from 1 to 2437.

The default value is 64.

6. Form the Preamble Mode menu, select the preamble mode:

• Automatic: The automatic option (which is the default option) lets the router
process both long and short preambles.
• Long Preamble: A long transmit preamble might provide a more reliable
connection or a slightly longer range.
• Short Preamble: A short transmit preamble might give better performance.

CAUTION: Incorrect settings might disable the WiFi function for the selected radio
unexpectedly.

7. Click the Apply button.

Your settings are saved.

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Change the Transmission Power Control

By default, your router’s transmission power is set to 100%. This allows your router to
give you whole home WiFi coverage. If you don’t need whole home WiFi coverage, and
you also want to save power consumption while using your router, you can lower the
transmission power of your router.
To change the transmission power control:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Advanced > Wireless Settings.

The Advanced Wireless Settings page displays.

5. In the Advanced Wireless Network (2.4 GHz b/g/n/ax) section, select a percentage
from the Transmit Power Control menu.
6. In the Advanced Wireless Network (5 GHz a/n/ac/ax) section, select a percentage
from the Transmit Power Control menu.
7. Click the Apply button.
Your settings are saved.

Use the router as a WiFi access point only

By default, the Orbi router functions as both a router and WiFi access point. You can
set up the router to run as a WiFi access point only on the same local network as another
router or gateway.
For example, you can use the Orbi router as a WiFi access point that connects to a
gateway or modem router that you already use for your Internet service. In this situation,
you do not need to change the settings for the gateway or modem router.

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To set up the Orbi router as an AP after you set up your Internet connection:
1. Use an Ethernet cable to connect the Internet port of the Orbi router to a LAN port
on your existing gateway or modem router.
2. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
3. Enter [Link].
A login window opens.

4. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

5. Select ADVANCED > Advanced > Router / AP Mode.

The Router / AP Mode page displays.

6. Select the AP Mode radio button.

The page adjusts.

7. Select the IP address setting:

• Get dynamically from existing router. The other router on the network assigns
an IP address to the Orbi router while the Orbi router is in AP mode.
• Enable fixed IP settings on this device (not recommended). Use this setting
if you want to manually assign a specific IP address to the Orbi router while it is
in AP mode. Using this option effectively requires advanced network experience.

Note: To avoid interference with other routers or gateways in your network, we

recommend that you use different WiFi settings on each router and gateway. If the
other router or gateway is also a WiFi access point, you could turn off the WiFi radio
on the other router or gateway and use the Orbi router only for WiFi client access.

8. Click the Apply button.

The IP address of the Orbi router changes, and you are disconnected.

9. To reconnect, close and restart your browser and enter [Link].

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Set up router mode

If you set up your router as an access point, you can change it back to a router.
To change the Orbi router mode back to router mode.
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Advanced > Router / AP Mode.

The Router / AP Mode page displays.

5. Select the Router Mode radio button.

The page adjusts.

6. Click the Apply button.

Your settings are saved.

Generate a new backhaul password

The backhaul password is a security key that is used in WiFi communication between
the router and the satellite. You can generate a new backhaul password. After you
generate a new backhaul password, you must use the Sync button to build a new
backhaul connection so that the router and satellite can communicate with each other
using WiFi.
To generate a new backhaul password:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

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The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Advanced > Wireless Settings.

The Advanced Wireless Settings page displays.

5. In the Backhaul Password section, click the Generate button.

The router generates a new backhaul password.

Improve network connections with Universal

Plug and Play
Universal Plug and Play (UPnP) helps devices, such as Internet appliances and computers,
access the network and connect to other devices as needed. UPnP devices can
automatically discover the services from other registered UPnP devices on the network.
If you use applications such as multiplayer gaming, peer-to-peer connections, or real-time
communications such as instant messaging or remote assistance, enable UPnP.
To enable Universal Plug and Play:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Advanced > UPnP.

The UPnP page displays.

5. Select the Turn UPnP On check box.

By default, this check box is selected. UPnP for automatic device configuration can
be enabled or disabled. If the Turn UPnP On check box is cleared, the router does
not allow any device to automatically control router resources, such as port
forwarding.

6. Type the advertisement period in minutes.

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The advertisement period specifies how often the router broadcasts its UPnP
information. This value can range from 1 to 1440 minutes. The default period is 30
minutes. Shorter durations ensure that control points receive current device status
at the expense of more network traffic. Longer durations can compromise the
freshness of the device status but can significantly reduce network traffic.

7. Type the advertisement time to live in hops.

The time to live for the advertisement is measured in hops (steps) for each UPnP
packet sent. Hops are the steps a packet takes between routers. The number of hops
can range from 1 to 255. The default value for the advertisement time to live is 4
hops, which should be fine for most home networks. If you notice that some devices
are not being updated or reached correctly, it might be necessary to increase this
value.

8. Click the Apply button.

The UPnP Portmap Table displays the IP address of each UPnP device that is accessing
the router and which ports (internal and external) that device opened. The UPnP
Portmap Table also displays what type of port is open and whether that port is still
active for each IP address.

9. To refresh the information in the UPnP Portmap Table, click the Refresh button.

Set up a bridge for a port group or VLAN tag

group
Some devices, such as an IPTV, cannot function behind the router’s Network Address
Translation (NAT) service or firewall. Based on what your Internet service provider (ISP)
requires, for the device to connect to the ISP’s network directly, you can enable the
bridge between the device and the router’s Internet port or add new VLAN tag groups
to the bridge.

Note: If your ISP provides directions on how to set up a bridge for IPTV and Internet
service, follow those directions.

Note: This feature is only supported if the router is in router mode.

Set up a bridge for a port group

If the devices that are connected to the router’s Ethernet LAN port include an IPTV
device, your ISP might require you to set up a bridge for a port group for the router’s
Internet interface.

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A bridge with a port group prevents packets that are sent between the IPTV device and
the router’s Internet port from being processed through the router’s Network Address
Translation (NAT) service.
To configure a port group and enable the bridge:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Advanced > VLAN / Bridge Settings.

The VLAN / Bridge Settings page displays.

5. Select the Enable VLAN / Bridge Settings check box.

The page expands.

6. Select the By bridge group radio button.

The section expands.

7. Select the Wired Ports check box that corresponds to the Ethernet port on the router
to which the device is connected.
You must select at least one Wired Ports check box. You can select more than one
check box.

8. Click the Apply button.

Your settings are saved.

Set up a bridge for a VLAN tag group

If the devices that are connected to the router’s Ethernet LAN ports include an IPTV
device, your ISP might require you to set up a bridge for a VLAN tag group for the
router’s Internet interface.
If you are subscribed to IPTV service, the router might require VLAN tags to distinguish
between the Internet traffic and the IPTV traffic. A bridge with a VLAN tag group prevents
packets that are sent between the IPTV device and the router’s Internet port from being
processed through the router’s Network Address Translation (NAT) service.

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You can add VLAN tag groups to a bridge and assign VLAN IDs and priority values to
each VLAN tag group.
To add a VLAN tag group and enable the bridge:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Advanced > VLAN / Bridge Settings.

The VLAN / Bridge Settings page displays.

5. Select the Enable VLAN / Bridge Group check box.

The page expands.

6. Select the By VLAN tag group radio button.

The section expands.

7. Click the Add button.

The Add VLAN Rule page displays.

8. Specify the settings as described in the following table.

Field Description

Name Enter a name for the VLAN tag group.

The name can be up to 10 characters.

VLAN ID Enter a value from 1 to 4094.

Priority Enter a value from 0 to 7.

Select the check box for a wired Ethernet port.

If your device is connected to an Ethernet port on the router, select the Ethernet port check box that
corresponds to the Ethernet port on the router to which the device is connected.
You must select at least one Ethernet port. You can select more than one port.

9. Click the Add button.

The VLAN tag group is added.

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10. Click the Apply button.

Your settings are saved.

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6
Mantain and Monitor Your Network

This chapter describes the router settings for administering and maintaining your router
and home network.
The chapter includes the following sections:
• Update the router and satellite firmware
• Change the admin password
• Enable admin password reset
• Reset the admin password
• Always use HTTPS to access the router
• View router status and usage information
• Display Internet port statistics
• Check the Internet connection status
• View and manage logs of router activity
• View devices connected to the network or edit device information
• View satellites connected to the network or edit satellite information
• View the satellite status
• Check your Internet bandwidth
• Monitor Internet traffic
• Change the NTP server
• Set the time zone
• Manage the router configuration file

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Update the router and satellite firmware

You can use the router web interface to check if new firmware is available and update
your router and satellite, or you can manually update the firmware for your router and
satellite.

Check for firmware updates

To check for new firmware and update your router and satellite:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the router admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Administration > Firmware Update > Online Update.
The Firmware Update page displays.

5. Click the Check button.

The router checks to see if new firmware is available for the router and satellite.

6. If new firmware is available, click the Update All button.

The router locates and downloads the firmware for the router and satellite and begins
the update.

Note: To avoid the risk of corrupting the firmware, do not interrupt the upgrade.
For example, do not close the browser, click a link, or load a new page. Do not turn
off the router or satellite.

When the upload is complete, your router and satellite restart. The update process
typically takes about one minute. Read the new firmware release notes to find out if
you must reconfigure the router after updating.

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Manually update firmware

If a satellite is connected to your router, you can log in to the router to manually upload
the firmware on your satellite.

WARNING: We recommend that you always update the firmware on your satellite first,
and then update your router. Also, do not update the firmware on your router and
satellite at the same time, and do not update more than one Orbi device (router or
satellite) at a time. If you need to update more than one Orbi device, wait for the first
Orbi device to finish updating before updating your next Orbi device.

To manually update the firmware on your Orbi router and satellite, follow these
high level steps:
1. Visit [Link]/support and download the firmware for both your Orbi router and
satellite.
2. Update the firmware on your Orbi satellite.
For more information, see Manually update satellite firmware on page 98.

3. Update the firmware on your Orbi router.

For more information, see Manually update router firmware on page 99.

Manually update satellite firmware We recommend that you update your

satellite’s firmware before you update the router’s firmware.
To manually update your satellite’s firmware:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the router admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Administration > Firmware Update > Manual Update.
The Firmware Update page displays.

5. Select the check box next to your satellite’s model name.

If you have more than one satellite, only update one satellite at a time. You must wait
for the first satellite to finish updating before updating the next satellite.

6. Click the Update button.

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The Orbi satellite Firmware Update window opens.

7. If the browser asks you for the admin password, enter the same password that you
entered for the router.
8. Click the BROWSE button.
9. Locate and select the satellite firmware file that you downloaded.
The firmware file name ends in .img or .chk.

10. Click the UPLOAD button.

It takes a few minutes to complete the process.

11. After Orbi satellite finishes updating, select Status and double-check the firmware
version on the Status page.
The firmware on your Orbi satellite is updated.

Manually update router firmware We recommend that you update your router’s
firmware after you update the satellite’s firmware.

WARNING: Make sure that your satellite completes its firmware update before you
update your router’s firmware.

To manually update your router’s firmware:

1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Administration > Firmware Update > Manual Update.
The Firmware Update page displays.

5. Click the Browse button.

6. Locate and select the router firmware file you downloaded.
The firmware file name ends in .img.

7. Click the Upload button.

The firmware is updated.

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Change the admin password

This feature let you change the default password that is used to log in to the router with
the user name admin. This password is not the one that you use to access the Orbi WiFi
network.

Note: Be sure to change the password for the user name admin to a secure password.
The ideal password contains no dictionary words from any language and contains
uppercase and lowercase letters, numbers, and symbols. It can be up to 30 characters.

To set the password for the user name admin:

1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Administration > Set Password.

The Set Password page displays.

5. Type the old password, and type the new password twice.
6. To be able to reset the password, select the Enable Password Reset check box.
We recommend that you enable password reset.

7. Click the Apply button.

Your settings are saved.

Enable admin password reset

The router admin password is used to log in to your router web interface. We recommend
that you enable the password reset feature so that you can reset the password if it is
forgotten. This reset process is supported in Internet Explorer, Firefox, and Chrome
browsers but not in the Safari browser.

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To enable password reset:

1. Launch a web browser from a computer or WiFi device that is connected to the
network.
2. Enter [Link]
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Administration > Set Password.

The Set Password page displays.

5. Select the Enable Password Reset check box.

6. Select two security questions and provide answers to them.
7. Click the Apply button.
Your settings are saved.

Reset the admin password

If you set up the password reset feature, you can recover your router admin password.
To reset your admin password::
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Click the Cancel button.

If password reset is enabled, you are prompted to enter the router's serial number.
4. Enter the router's serial number in the field.
You can find the router's serial number on the router label.

5. Click the CONTINUE button.

6. Enter your answers to the security questions.
You defined these answers when you set up the password reset feature.

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7. Click the CONTINUE button.

You are requested to set a new admin password and set new security questions.
8. Enter your new admin password, set new security questions and answers, and click
the NEXT button.
Your settings are saved.

9. Click the LOGIN AGAIN button.

A login window opens.

10. With your new admin password, log in to the router.

Always use HTTPS to access the router

You can configure the router to require HTTPS connections between your web browser
and the router web interface, for example, “[Link] When you
enable the HTTPS requirement, connection requests to the router web interface that
specify HTTP are automatically converted to HTTPS.

Note: After you enable the HTTPS requirement, when you enter
[Link] your browser might display a security warning because
of the self-signed certificate on the router. This is expected behavior. You can proceed,
or add an exception for the security warning. For more information, visit
[Link]

To require HTTPS connections:

1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Advanced > Web Services Management.

The Web Services Management page displays.

5. Select the Always Use HTTPS to Access Router check box.

6. Click the Apply button.

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Your settings are saved.

View router status and usage information

To view router status and usage information:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Click the ADVANCED tab.

The ADVANCED Home page displays the router status.

Display Internet port statistics

To display Internet port statistics:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Click the ADVANCED tab.

5. In the Internet Port pane, click the Show Statistics button.

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The Show Statistics window opens and displays following information:

• System Up Time. The time elapsed since the router was last restarted.
• Port. The statistics for the WAN (Internet) and LAN (Ethernet) ports. For each
port, the page displays the following information:
- Status. The link status of the port.
- TxPkts. The number of packets transmitted on this port since reset or manual
clear.
- RxPkts. The number of packets received on this port since reset or manual
clear.
- Collisions. The number of collisions on this port since reset or manual clear.
- Tx B/s. The current transmission (outbound) bandwidth used on the WAN
and LAN ports.
- Rx B/s. The current reception (inbound) bandwidth used on the WAN and
LAN ports.
- Up Time. The time elapsed since this port acquired the link.
- Poll Interval. The interval at which the statistics are updated in this page.

6. To change the polling frequency, enter a time in seconds in the Poll Interval field
and click the Set Interval button.
7. To stop the polling entirely, click the Stop button.

Check the Internet connection status

To check the Internet connection status:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Click the ADVANCED tab.

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5. In the Internet Port pane, click the Connection Status button.

The Connection Status window opens and displays the following information

• IP Address. The IP address that is assigned to the router.

• Subnet Mask. The subnet mask that is assigned to the router.
• Default Gateway. The IP address for the default gateway that the router
communicates with.
• DHCP Server. The IP address for the Dynamic Host Configuration Protocol server
that provides the TCP/IP configuration for all the computers that are connected
to the router.
• DNS Server. The IP address of the Domain Name Service server that provides
translation of network names to IP addresses.
• Lease Obtained. The date and time when the lease was obtained.
• Lease Expires. The date and time that the lease expires.

6. To release (stop) the Internet connection, click the Release button

7. To renew the Internet connection, click the Renew button.
8. To exit the page, click the Close Window button.

View and manage logs of router activity

The log is a detailed record of the websites you accessed or attempted to access and
other router actions. Up to 1,024 entries are stored in the log.
To view and manage logs:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Administration > Logs.

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The Logs page displays the following information:

• Date and time. The date and time the log entry was recorded.
• Source IP. The IP address of the initiating device for this log entry.
• Target address. The name or IP address of the website or news group visited or
to which access was attempted.
• Action. The action that occurred, such as whether Internet access was blocked
or allowed.

5. To refresh the log page, click the Refresh button.

6. To clear the log entries, click the Clear Log button.
7. To email the log immediately, click the Send Log button.

View devices connected to the network or

edit device information
You can view the devices that are connected to your Orbi network. You can also edit
the information that displays on the Attached Devices page in the router web interface.

View devices connected to the network

You can view all computers or devices that are currently connected to your Orbi network.
To view devices connected to your network:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the router admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select Attached Devices.

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The Attached Devices page displays the following information in the Connected
Devices section:
• Status: Displays only if you enable network access control (see Allow or block
access to your network on page 47). The field displays if a device is allowed or
blocked.
• Device Name: This section displays the device model, name, type, and IP address.
• IP Address. This section displays the device IP address. The device’s IP address
can change because the router assigns an IP address to each device when it joins
the network.
• MAC Address: This section displays the device MAC address. The unique MAC
address for each device does not change.
• Connection Type: This section displays how the device is connected to the Orbi
network through a wired Ethernet connection or a 2.4 GHz, 5 GHz, or 6 GHz WiFi
connection.
• Connected Orbi: This section displays the Orbi router or satellite that the device
is connected to. The Orbi router’s or satellite’s MAC address also displays.

5. To update this page, click the Refresh button.

Edit device information on the Attached Devices page

You can change the connected device model and name that display on the Attached
Devices page.
To view devices connected to your network:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the router admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select Attached Devices.

The Attached Devices page displays.

5. Select a connected device that displays on the page.

The Edit Device page displays.

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6. To change the device model, enter a new model in the Device Model field.
7. To change the device name, enter a new name in the Device Name field.
8. To change the device type, select a device from the Device Type menu.
9. Click the Apply button.
Your settings are saved.

View satellites connected to the network or

edit satellite information
You can view the satellites that are connected to your Orbi network. You can also edit
the information that displays on the Attached Devices page in the router web interface.

View satellites connected to the network

You can view the satellites that are connected to your Orbi network.
To view satellites connected to your network:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the router admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select Attached Devices.

The Attached Devices page displays the following information in the Connected
Satellites section:
• Device Name: This section displays the satellite model, name, and IP address.
• IP Address: This section displays the satellite IP address. The satellite’s IP address
can change because the router assigns an IP address to each satellite when it
joins the network.
• MAC Address: This section displays the satellite MAC address. The unique MAC
address for each satellite does not change.

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• Connection Type: This section displays how the satellite is connected to the
Orbi network through a wired Ethernet connection or a 2.4 GHz, 5 GHz, or a 6
GHz WiFi connection.
• Connected Orbi: This section displays the Orbi router or satellite that the satellite
is connected to. The Orbi router’s or satellite’s MAC address also displays.
• Backhaul Status: This section displays the backhaul connection status between
the satellite and router or another satellite.

5. To update this page, click the Refresh button.

Edit satellite information that displays on the Attached

Devices page
You can change the satellite’s model and name that display on the Attached Devices
page.
To edit the satellite’s model or name that displays on the Attached Devices page:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the router admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select Attached Devices.

The Attached Devices page displays.

5. Select a connected device that displays on the page.

The Edit Device page displays.

6. To change the device model, enter a new model in the Device Model field.
7. To change the device name, enter a new name in the Device Name field.
8. Click the Apply button.
Your settings are saved.

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View the satellite status

To view your satellite’s status, it must be connected to your Orbi network.
To view your satellite’s status:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the router admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select Attached Devices.

The Attached Devices page displays.

5. In the Connected Satellites section, find your satellite’s IP address.

6. Enter your satellite’s IP address in your web browser’s address bar.
A login window opens.

7. Enter the same admin user name and password that you entered for the router.
The satellite’s status displays.

Check your Internet bandwidth

You can use Ookla Speedtest to detect your Internet bandwidth.
To check your Internet bandwidth using Speedtest:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

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4. Select Speedtest.
The Speedtest page displays.

5. Click the Take a Speedtest button.

Your Internet’s download and upload speeds display.

Monitor Internet traffic

Traffic metering allows you to monitor the volume of Internet traffic that passes through
the router Internet port. You can set limits for traffic volume.
To monitor Internet traffic:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Advanced > Traffic Meter.

The Traffic Meter page displays.

5. Select the Enable Traffic Meter check box.

6. To control the volume of Internet traffic, use either the traffic volume control feature
or the connection time control feature:
• Select the Traffic volume control by radio button and then select one of the
following options:
- No Limit. No restriction is applied when the traffic limit is reached.
- Download only. The restriction is applied to incoming traffic only.
- Both directions. The restriction is applied to both incoming and outgoing
traffic.

• Select the Connection time control radio button and enter the allowed hours
in the Monthly limit field.

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7. If your ISP charges for extra data volume when you make a new connection, enter
the extra data volume in MB in the Round up data volume for each connection by
field.
This field is applicable to PPPoE, PPTP, and BigPond connections only. Some ISPs
charge a minimum data volume in MB for each connection. For example, if your ISP
charges 1 MB for each time that you log in, even if you use less than 1 MB of data,
enter 1 as the extra data volume in MB in the field.

8. In the Traffic Counter section, set the traffic counter to begin at a specific time and
date.
To start the traffic counter immediately, click the Restart Counter Now button.

9. If you want the router to issue a warning message before the monthly limit of Mbytes
or hours is reached, in the Traffic Control section, enter a numeric value.
By default, the value is 0 and no warning message is issued.

10. To stop the Internet connection when the limit is exceeded, select the Disconnect
and disable the Internet connection check box.
11. Click the Apply button.
The Internet Traffic Statistics section helps you to monitor the data traffic.

12. To update the Internet Traffic Statistics section, click the Refresh button.
13. To display more information about the data traffic on your router and to change the
poll interval, click the Traffic Status button.

Change the NTP server

By default, the router uses the NETGEAR Network Time Protocol (NTP) server to sync
the network time. You can change the NTP server to your preferred NTP server.
To change the NTP server to your preferred NTP server:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

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4. Select ADVANCED > Administration > NTP Settings.

The NTP Settings page displays.
5. Select the Set your preferred NTP server radio button.
6. Enter the NTP server domain name or IP address in the Primary NTP server field.
7. Click the Apply button.
Your settings are saved.

Set the time zone

To set your time zone manually:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Administration > NTP Settings.

The NTP Settings page displays.
5. Select your time zone from the menu.
6. If you live in a region that observes daylight saving time, select the Automatically
adjust for daylight savings time check box.
7. Click the Apply button.
Your settings are saved.

Manage the router configuration file

The configuration settings of the router are stored within the router in a configuration
file. You can back up (save) this file to your computer, restore it, or reset it to the factory
default settings.

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Back up settings
To back up the router’s configuration settings:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Administration > Backup Settings.

The Backup Settings page displays.

5. Click the BACK UP button.

6. Specify a location on your network.
A copy of the current settings is saved in the location you specified.

Restore configuration settings

To restore configuration settings that you backed up:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Administration > Backup Settings.

The Backup Settings page displays.

5. Click the BROWSE button to find and select the .cfg file.
6. Click the RESTORE button.
The file is uploaded to the router and the router reboots.

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WARNING: Do not interrupt the reboot process.

Erase the current configuration settings

You can erase the current configuration and restore the factory default settings. You
might want to do this if you move the router to a different network.
To erase the configuration settings:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Administration > Backup Settings.

The Backup Settings page displays.

5. Click the ERASE button.

The factory default settings are restored. The user name is admin, the password is
password, and the LAN IP address is [Link]. DHCP is enabled.

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7
Customize Internet Traffic Rules for
Ports

You can use port forwarding and port triggering to set up rules for Internet traffic. You
need networking knowledge to set up these features.
This chapter includes the following sections:
• Manage port forwarding to a local server
• Manage port triggering

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Manage port forwarding to a local server

If your home network includes a server, you can allow certain types of incoming traffic
to reach the server. For example, you might want to make a local web server, FTP server,
or game server visible and available to the Internet.
The router can forward incoming traffic with specific protocols to computers on your
local network. You can specify the servers for applications and you can also specify a
default DMZ server to which the router forwards all other incoming protocols.

Set up port forwarding to a local server

To forward specific incoming protocols to a local server:
1. Decide which type of service, application, or game you want to provide.
2. Find the local IP address of the computer on your network that will provide the
service.
The server computer must always use the same IP address. To specify this setting,
use the reserved IP address feature. See Manage reserved LAN IP addresses on
page 79.

3. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
4. Enter [Link].
A login window opens.

5. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

6. Select ADVANCED > Advanced > Port Forwarding / Port Triggering.

The Port Forwarding / Port Triggering page displays.

7. Leave the Port Forwarding radio button selected as the service type.
8. From the Service Name menu, select the service name.
If the service that you want to add is not in the menu, create a custom service. See
Add a custom port forwarding service on page 118.

9. In the Server IP Address field, enter the IP address of the computer that must provide
the service.
10. Click the Add button.

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The service displays in the table.

Add a custom port forwarding service

To add a custom service:
1. Find out which port number or range of numbers the application uses.
You can usually find this information by contacting the publisher of the application
or user groups or news groups.

2. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
3. Enter [Link].
A login window opens.

4. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

5. Select ADVANCED > Advanced > Port Forwarding / Port Triggering.

The Port Forwarding / Port Triggering page displays.

6. Leave the Port Forwarding radio button selected as the service type.
7. Click the Add Custom Service button.
The Ports - Custom Services page displays.

8. In the Service Name field, enter a descriptive name.

9. In the Protocol menu, select the protocol.
If you are unsure, select TCP/UDP.

10. In the External Port range field, enter the port numbers.
11. Specify the internal ports by one of these methods:
• Leave the Use the same port range for Internal port check box selected.
• Type the port numbers in the Internal port range field.

12. Type the IP address in the Internal IP address fields or select the radio button for
an attached device listed in the table.
13. Click the Apply button.

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Your settings are saved. The service is now in the table on the Port Forwarding / Port
Triggering page.

Edit a port forwarding service

To edit a port forwarding entry:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Advanced > Port Forwarding / Port Triggering.

The Port Forwarding / Port Triggering page displays.

5. Leave the Port Forwarding radio button selected as the service type.
6. In the table, select the radio button next to the service name.
7. Click the Edit Service button.
The Ports - Custom Services page displays.

8. Specify changes to any of the following settings:

• Service Name. Type the service name.
• Protocol. Select the protocol. If you are unsure, select TCP/UDP.
• External port range. Enter the port numbers.
• For the internal ports, leave the Use the same port range for Internal port check
box selected or enter the ports in the Internal port range field.
• Internal IP address. Type the IP address in the Internal IP address fields, or
select the radio button for an attached device listed in the table.

9. Click the Apply button.

Your settings are saved. The service is changed in the table on the Port Forwarding
/ Port Triggering page.

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Delete a port forwarding entry

To delete a port forwarding entry:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Advanced > Port Forwarding / Port Triggering.

The Port Forwarding / Port Triggering page displays.

5. Select the Port Forwarding radio button as the service type.

6. In the table, select the radio button next to the service name.
7. Click the Delete Service button.
The port forwarding entry is removed from the table.

How the router implements the port forwarding rule

The following sequence shows the effects of a port forwarding rule:
1. When you type the URL [Link] in your browser, the browser sends a
web page request message with the following destination information:
• Destination address. The IP address of [Link], which is the address
of your router.
• Destination port number. 80, which is the standard port number for a web server
process.

2. Your router receives the message and finds your port forwarding rule for incoming
port 80 traffic.
3. The router changes the destination in the message to IP address [Link] and
sends the message to that computer.
4. Your web server at IP address [Link] receives the request and sends a reply
message to your router.

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5. Your router performs Network Address Translation (NAT) on the source IP address,
and sends the reply through the Internet to the computer or WiFi device that sent
the web page request.

Application example: Make a local web server public

If you host a web server on your local network, you can use port forwarding to allow
web requests from anyone on the Internet to reach your web server.
To make a local web server public:
1. Assign your web server either a fixed IP address or a dynamic IP address using DHCP
address reservation.
In this example, your router always gives your web server an IP address of
[Link].

2. On the Port Forwarding/Port Triggering page, configure the router to forward the
HTTP service to the local address of your web server at [Link].
HTTP (port 80) is the standard protocol for web servers.

3. (Optional) Register a host name with a Dynamic DNS service, and specify that name
on the Dynamic DNS page of the router.
Dynamic DNS makes it much easier to access a server from the Internet because you
can type the name in the Internet browser. Otherwise, you must know the IP address
that the ISP assigned, which typically changes.

Manage port triggering

Port triggering is a dynamic extension of port forwarding that is useful in these cases:

• An application must use port forwarding to more than one local computer (but not
simultaneously).
• An application must open incoming ports that are different from the outgoing port.

With port triggering, the router monitors traffic to the Internet from an outbound “trigger”
port that you specify. For outbound traffic from that port, the router saves the IP address
of the computer that sent the traffic. The router temporarily opens the incoming port
or ports that you specify in your rule and forwards that incoming traffic to that destination.
Port forwarding creates a static mapping of a port number or range of ports to a single
local computer. Port triggering can dynamically open ports to any computer when
needed and close the ports when they are no longer needed.

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Add a port triggering service

To add a port triggering service:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Advanced > Port Forwarding / Port Triggering.

The Port Forwarding / Port Triggering page displays.

5. Select the Port Triggering radio button.

The page adjusts.

6. Click the Add Service button.

The Port Triggering - Services page displays.

7. In the Service Name field, type a descriptive service name.

8. In the Service User menu, select Any, or select Single address and enter the IP
address of one computer:
• Any. This selection (the default) allows any computer on the local area network
(LAN) to use this service.
• Single address. This selection restricts the service to a particular computer om
the LAN. Enter the IP address in the field that becomes available with this selection
from the menu.

9. From the Service Type menu, select the service type, either TCP or UDP.
10. In the Triggering Port field, enter the number of the outbound traffic port that must
open the inbound ports.
11. From the Connection Type menu, select the inbound connection type, TCP, UDP,
or TCP/UDP.
If you are not sure, select TCP/UDP.

12. Enter the inbound connection port numbers the Starting Port, and Ending Port
fields.

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13. Click the Apply button.

The service is now in the Portmap Table.

Disable port triggering or change the time-out period

By default, port triggering is enabled and a default time-out period is defined. You can
disable port triggering or change the time-out period.
To disable port triggering or change the time-out period:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Advanced > Port Forwarding / Port Triggering.

The Port Forwarding / Port Triggering page displays.

5. Select the Port Triggering radio button.

The page adjusts.

6. To disable port triggering, select the Disable Port Triggering check box.
If this check box is selected, the router does not use port triggering even if you
specified port triggering settings.

7. To change the time-out period, in the Port Triggering Timeout field, enter a value
up to 9999 minutes.
This value controls how long the inbound ports stay open when the router detects
no activity. This value is required because the router cannot detect when the
application terminates.

Application example: Port triggering for Internet Relay Chat

Some application servers, such as FTP and IRC servers, send replies to multiple port
numbers. Using port triggering, you can tell the router to open more incoming ports
when a particular outgoing port starts a session.

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An example is Internet Relay Chat (IRC). Your computer connects to an IRC server at
destination port 6667. The IRC server not only responds to your originating source port,
but also sends an “identify” message to your computer on port 113. Using port triggering,
you can tell the router, “When you initiate a session with destination port 6667, you must
also allow incoming traffic on port 113 to reach the originating computer.” The following
sequence shows the effects of the port triggering rule you define:
1. You open an IRC client program to start a chat session on your computer.
2. Your IRC client composes a request message to an IRC server using a destination
port number of 6667, the standard port number for an IRC server process. Your
computer then sends this request message to your router.
3. Your router creates an entry in its internal session table describing this communication
session between your computer and the IRC server. Your router stores the original
information, performs Network Address Translation (NAT) on the source address
and port, and sends this request message through the Internet to the IRC server.
4. Noting your port triggering rule and observing the destination port number of 6667,
your router creates another session entry to send any incoming port 113 traffic to
your computer.
5. The IRC server sends a return message to your router using the NAT-assigned source
port (for example, port 33333) as the destination port. The IRC server also sends an
“identify” message to your router with destination port 113.
6. When your router receives the incoming message to destination port 33333, it checks
its session table to see if a session is active for port number 33333. Finding an active
session, the router restores the original address information replaced by NAT and
sends this reply message to your computer.
7. When your router receives the incoming message to destination port 113, it checks
its session table and finds an active session for port 113 associated with your
computer. The router replaces the message’s destination IP address with your
computer’s IP address and forwards the message to your computer.
8. When you finish your chat session, your router eventually senses a period of inactivity
in the communications. The router then removes the session information from its
session table, and incoming traffic is no longer accepted on port numbers 33333 or
113.

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8
Use OpenVPN to Access Your
Network

You can use OpenVPN software to remotely access your router with virtual private
networking (VPN). This chapter explains how to install and use OpenVPN software to
set up a VPN tunnel.
The chapter contains the following sections:
• About VPN connections
• LAN IP addressing in VPN networks
• Enable OpenVPN service in the router
• Install OpenVPN software on a VPN client
• Use VPN to access your Internet service at home

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About VPN connections

A virtual private network (VPN) lets you use the Internet to securely access your network
when you aren’t home.
This type of VPN access is called a client-to-gateway tunnel. The computer is the client,
and the router is the gateway. To use the VPN feature, you must do the following:

• Log in to the router to enable and configure OpenVPN (see Enable OpenVPN service
in the router on page 127).
• Install OpenVPN client software and configuration files on your device from which
you want to use VPN (see Install OpenVPN software on a VPN client on page 128).
• Run the OpenVPN client software on your device when you want to use a VPN
connection.

Enabling OpenVPN on your router allows VPN connections between the router and a
client, for example your laptop when you are away from home. The router provides the
VPN service and the laptop is the VPN client. Traffic between the router and the laptop
is encrypted.

Note: The router itself does not function as a VPN client to an external VPN service
provider, so it does not encrypt traffic passing between your home network and the
Internet.

VPN can use either Dynamic DNS (DDNS) or a static IP address to connect with your
router:
• To use a DDNS service, register for a DDNS account with a host name. You use the
host name to access your network. The router supports these DDNS accounts:
NETGEAR, No-IP, and Dyn. For more information, see Manage Dynamic DNS on
page 71.
• If your Internet service provider (ISP) assigned a static WAN IP address that never
changes, the VPN can use that IP address to connect to your home network.

LAN IP addressing in VPN networks

For the VPN connection to work, your computer or device (the VPN client) must be
connected to a network that uses a different LAN IP address scheme than your router.
The default LAN IP address scheme for the router is 192.168.1.x. (The most common IP
schemes are 192.168.x.x, 172.x.x.x, and 10.x.x.x.) If you experience a conflict, change
the IP scheme either for your home network or for the network where your VPN client
device is connected.

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If both networks use the same LAN IP scheme, when the VPN tunnel is established, you
cannot access your home router or your home network with the OpenVPN software.
For information about changing the LAN settings on the router, see Change the LAN
TCP/IP settings on page 76.

Enable OpenVPN service in the router

You must enable the OpenVPN service settings in the router before you can use a VPN
connection.
To enable OpenVPN service:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Advanced > VPN Service.

The VPN Service page displays.

Note: The OpenVPN configuration software packages that you can download on
the page are for the VPN client devices (see Install OpenVPN software on a VPN
client on page 128).

5. Select the Enable VPN Service check box.

We recommend that you use the default TUN mode and TAP mode settings. (These
settings determine how VPN information is transferred.) If you know that you need
other settings, you can change the TUN mode and TAP mode settings, but you must
do so before you download and install the OpenVPN configuration software packages
on client devices (see Install OpenVPN software on a VPN client on page 128).

6. To change the TUN mode settings, do the following:

• To change the TUN mode service type, select the UDP or TCP radio button.
The default protocol for TUN mode is UDP.
• To change the TUN mode service port, type the port number that you want to
use in the field.

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The default port number for TUN mode is 12973. The TUN port number is used
in the .ovpn file of the OpenVPN configuration software package for Mac and
non-Windows clients.

7. To change the TAP mode settings, do the following:

• To change the TAP mode service type, select the UDP or TCP radio button.
The default protocol for TAP mode is UDP.
• To change the TAP mode service port, type the port number that you want to
use in the field.
The default port number for TAP mode is 12974. The TAP port number is used
in the .ovpn file of the OpenVPN configuration software package for Windows
clients.

8. Click the Apply button.

Your changes are saved. VPN is enabled in the router, but you must install and set
up OpenVPN software on your device before you can use a VPN connection.

Install OpenVPN software on a VPN client

You must install OpenVPN software on each Windows-based computer, Mac computer,
iOS device, and Android device that you plan to use for VPN connections to your router.
Each computer or device is called a VPN client.
The software consists of the application software and the configuration files:

• Download and install the application software from the link that is provided in each
client-specific section.
• Download and install the configuration files from the router as described in each
client-specific section. The configuration files provide the correct router configuration
information for the client utility. You must download the configuration files after you
enable and configure OpenVPN service in the router (see Enable OpenVPN service
in the router on page 127).

Note: If you later change the OpenVPN configuration in the router (for example,
you change the TUN or TAP port number), you must download and install the .ovpn
configuration file again on each client, depending on its operating system. If you
change the TUN port number in the router, the .ovpn configuration file for Mac and
non-Windows clients changes. If you change the TAP port number in the router, the
.ovpn configuration file for Windows clients changes.

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Install OpenVPN software on a Windows-based computer

You must install both the OpenVPN client utility and OpenVPN configuration files on
each Windows-based computer where you want to use a VPN connection to your router.
To download and install the OpenVPN client utility and OpenVPN configuration
files on a Windows-based computer:
1. To download the OpenVPN client utility on your Windows-based computer, visit
[Link]/community-downloads/.
2. Select the Windows package with the installer files.
In most situations, you can download the Windows 32-bit or Windows 64-bit installer
files, depending on your Windows operating system.

3. Download and install the OpenVPN client utility on your computer.

You need to have administrative privileges.

4. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
5. Enter [Link].
A login window opens.

6. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

7. Select ADVANCED > Advanced > VPN Service.

The VPN Service page displays.

8. Make sure that the Enable VPN Service check box is selected.
For more information about the VPN configuration for the router, see Enable
OpenVPN service in the router on page 127.

9. Click the For Windows button to download the router’s OpenVPN configuration
files to your Windows-based computer.
10. Unzip the OpenVPN configuration files and copy them to the folder in which you
installed the OpenVPN client utility.

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11. Modify the VPN interface name to NETGEAR-VPN:

a. If your computer is running Windows 10, select Control Panel > Network and
Sharing Center > Change adapter settings.
If your computer is running another Windows version, find the page that lets you
change the adapter settings.

b. In the local area connection list, find the local area connection with the device
name TAP-Windows Adapter.
c. Select the local area connection and change its name (not its device name) to
NETGEAR-VPN.
If you do not change the VPN interface name, the VPN tunnel connection will fail.

You can now open a VPN tunnel to the router.

For more information about installing and using OpenVPN on your Windows-based
computer, visit [Link]

Install OpenVPN software on a Mac computer

You must install both the Tunnelblick OpenVPN client utility and OpenVPN configuration
files on each Mac computer where you want to use a VPN connection to your router.
To download and install the Tunnelblick OpenVPN client utility and OpenVPN
configuration files on a Mac computer:
1. To download the Tunnelblick OpenVPN client utility on your Mac computer, visit
[Link]
2. Download and install the Tunnelblick OpenVPN client utility on your Mac computer.
You need to have administrative privileges.

3. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
4. Enter [Link].
A login window opens.

5. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

6. Select ADVANCED > Advanced > VPN Service.

The VPN Service page displays.

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7. Make sure that the Enable VPN Service check box is selected.
For more information about the VPN configuration for the router, see Enable
OpenVPN service in the router on page 127.

8. Click the For MacOSX button to download the router’s OpenVPN configuration files
to your Mac computer.
9. Unzip the OpenVPN configuration files and copy them to the folder in which you
installed the Tunnelblick OpenVPN client utility.

You can now open a VPN tunnel to the router.

For more information about installing and using OpenVPN on your Mac computer, visit
[Link]

Install OpenVPN software on an iOS device

You must install both the OpenVPN Connect app and OpenVPN configuration files on
each iOS device where you want to use a VPN connection to your router.
To download and install the OpenVPN Connect app and OpenVPN configuration
files on an iOS device:
1. On your iOS device, download and install the OpenVPN Connect app from the Apple
app store.
2. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
3. Enter [Link].
A login window opens.

4. Enter the router user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

5. Select ADVANCED > Advanced > VPN Service.

The VPN Service page displays.

6. Make sure that the Enable VPN Service check box is selected.
For more information about the VPN configuration for the router, see Enable
OpenVPN service in the router on page 127.
7. Click the For Smart Phone button to download the router’s OpenVPN configuration
files to your computer or iOS device.

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If you download the configuration files to your computer, unzip the files, and send
them your iOS device.

8. On your iOS device, do the following:

a. Open the .ovpn file.
b. If the OpenVPN Connect app does not start automatically, a list of apps might
display: Select the OpenVPN Connect app.
c. Install the .ovpn file.

You can now open a VPN tunnel to the router.

For more information about installing and using OpenVPN on your iOS device, visit
[Link]

Install OpenVPN software on an Android device

You must install both the OpenVPN Connect app and OpenVPN configuration files on
each Android device where you want to use a VPN connection to your router.
To download and install the OpenVPN Connect app and OpenVPN configuration
files on an Android device:
1. On your Android device, download and install the OpenVPN Connect app from the
Google Play Store.
2. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
3. Enter [Link].
A login window opens.

4. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

5. Select ADVANCED > Advanced > VPN Service.

The VPN Service page displays.

6. Make sure that the Enable VPN Service check box is selected.
For more information about the VPN configuration for the router, see Enable
OpenVPN service in the router on page 127.

7. Click the For Smart Phone button to download the router’s OpenVPN configuration
files to your computer or Android device.

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If you download the configuration files to your computer, unzip the files, and send
them your Android device.

8. On your Android device, open the .ovpn file and import it into the OpenVPN Connect
app.

You can now open a VPN tunnel to the router.

For more information about using OpenVPN on your Android device, visit
[Link]

Use VPN to access your Internet service at

home
When you’re away from home and you access the Internet, you usually use a local Internet
service provider. For example, at a coffee shop you might be given a code that lets you
use the coffee shop’s Internet service account to surf the web.
Your router lets you use a VPN connection to access your own Internet service when
you’re away from home. You might want to do this if you travel to a geographic location
that doesn’t support all the Internet services that you use at home. For example, your
Netflix account might work at home but not in a different country.

Allow VPN client Internet access in the router

By default, the router is set up to allow VPN connections only to your home network,
but you can change the settings to allow Internet access. Accessing the Internet remotely
through a VPN might be slower than accessing the Internet directly.
To allow VPN clients to use your home Internet service:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Advanced > VPN Service.

The VPN Service page displays.

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5. Make sure that the Enable VPN Service check box is selected.
For more information about the VPN configuration for the router, see Enable
OpenVPN service in the router on page 127.

6. Scroll down to the Clients will use this VPN connection to access section, and select
the All sites on the Internet & Home Network radio button.
When you access the Internet with the VPN connection, instead of using a local
Internet service, you use the Internet service from your home network.

7. Click the Apply button.

Your settings are saved.

Block VPN client Internet access in the router

By default, the router is set up to allow VPN connections only to your home network,
not to the Internet service for your home network. If you changed this setting to allow
Internet access, you can change it back.
To allow VPN clients to access only your home network and block them from using
the Internet service for your home network:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter [Link].
A login window opens.

3. Enter the admin user name and password.

The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

4. Select ADVANCED > Advanced > VPN Service.

The VPN Service page displays.

5. Make sure that the Enable VPN Service check box is selected.
For more information about the VPN configuration for the router, see Enable
OpenVPN service in the router on page 127.

6. Scroll down to the Clients will use this VPN connection to access section, and select
the Home Network only radio button.
This is the default setting. The VPN connection is only to your home network, not to
the Internet service for your home network.

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7. Click the Apply button.

Your settings are saved.

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9
Troubleshooting

This chapter provides information to help you diagnose and solve problems you might
experience with your Orbi router or satellite. If you do not find the solution here, check
the NETGEAR support site at [Link]/support for product and contact information.
This chapter includes the following sections:
• Quick tips
• The router and satellite do not sync
• You cannot log in to the router
• You cannot access the Internet
• Troubleshoot Internet browsing
• Troubleshoot PPPoE
• Troubleshoot WiFi connectivity
• Troubleshoot your network using the ping utility

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Quick tips
This section describes tips for troubleshooting some common problems.

Sequence to restart your network

When you restart your network, follow this sequence:
1. Turn off and unplug the modem.
2. Turn off the router.
3. Plug in the modem and turn it on.
Wait two minutes.

4. Turn on the router and wait two minutes.

WiFi settings
Make sure that the WiFi settings in the WiFi-enabled computer or mobile device and
the router match.
The WiFi network name (SSID) and WiFi security settings must match exactly.
If you set up an access list, you must add each WiFi-enabled computer or mobile device’s
MAC address to the router’s access list.

Network settings
Make sure that the network settings of the computer are correct. Wired and wirelessly
connected computers must use network (IP) addresses on the same network as the
router. The simplest way to do this is to configure each computer to obtain an IP address
automatically using DHCP.
Some cable modem service providers require you to use the MAC address of the
computer initially registered on the account. You can view the MAC address on the
Attached Devices page.

The router and satellite do not sync

If you are experiencing difficulty syncing the router and the satellite, we recommend
that you move the satellite into the same room as the router during the sync. Then move
the satellite to a different location.

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To sync the router and the satellite:

1. Place the satellite in the same room as the Orbi router.
Use this satellite location only during the sync process.

2. Connect the satellite to a power source.

3. Wait for the satellite LED to light solid white or magenta.
4. Press the Sync button on the router and then within two minutes, press the Sync
button on the satellite.
5. Wait for the satellite to light.
The satellite LED pulses white while it attempts to sync with the router. After the LED
pulses white, it lights one of the following colors:

• Blue. The Orbi router and satellite successfully synced, and the connection
between the router and satellite is good.
• Amber. The Orbi router and satellite failed to sync. Try repeating Step 4 again.
If the sync keeps failing, try moving the satellite to a different location that's closer
to the router.

6. Move the satellite to a new location and connect the satellite to a power source.
7. At the new location, check the satellite LED and make sure it lights blue.
If the satellite LED lights blue, the satellite synced successfully. If the satellite LED
lights amber, move the satellite closer to the router and try again. The satellite must
be within range of the router's WiFi cover area for a good connection to the router.

You cannot log in to the router

Make sure that your computer or mobile device is connected to the Orbi WiFi network.
If you do not want to use a WiFi connection, you can connect your computer to the Orbi
router with an Ethernet cable.
If you changed the admin password and you forgot what it is, see Reset the admin
password on page 101.

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You cannot access the Internet

Check your network and Internet connections:
1. Make sure that your WiFi-enabled computer or mobile device is connected to the
Orbi network.
2. If you are connected to Orbi but you cannot access the Internet, check to see if your
Internet connection is working.
3. Launch a web browser from a computer or WiFi device that is connected to the
network.
4. Enter [Link].
A login window opens.

5. Enter the router admin user name and password.

The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home page displays.

6. Click the ADVANCED tab.

The ADVANCED Home page displays.

7. Check that an IP address is shown for the Internet port.

If [Link] is shown, your router did not obtain an IP address from your Internet service
provider (ISP).
If your router cannot obtain an IP address from the ISP, you can force your cable or DSL
modem to recognize your new router by restarting your network. For more information,
see Sequence to restart your network on page 137.
If your router is still unable to obtain an IP address from the ISP, the problem might be
one of the following:

• Your Internet service provider (ISP) might require a login program. Ask your ISP
whether they require PPP over Ethernet (PPPoE) or some other type of login.
• If your ISP requires a login, the login name and password might be set incorrectly.

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• Your ISP might check for your computer’s host name. Assign the computer host
name of your ISP account as the account name on the Internet Setup page.
• If your ISP allows only one Ethernet MAC address to connect to Internet and checks
for your computer’s MAC address, do one of the following:
- Inform your ISP that you bought a new network device and ask them to use the
router’s MAC address.
- Configure your router to clone your computer’s MAC address.

Troubleshoot Internet browsing

If your router can obtain an IP address but your computer is unable to load any web
pages from the Internet, it might be for one of the following reasons:

• The traffic meter is enabled, and the limit was reached.

By configuring the traffic meter not to block Internet access when the traffic limit is
reached, you can resume Internet access. If your ISP sets a usage limit, they might
charge you for the overage.
• Your computer might not recognize any DNS server addresses. A DNS server is a
host on the Internet that translates Internet names (such as www addresses) to numeric
IP addresses.
Typically, your ISP provides the addresses of one or two DNS servers for your use.
If you entered a DNS address during the router’s configuration, restart your computer.
Alternatively, you can configure your computer manually with a DNS address, as
explained in the documentation for your computer.
• The router might not be configured as the default gateway on your computer.
Reboot the computer and verify that the router address ([Link]) is listed
by your computer as the default gateway address.
• You might be running login software that is no longer needed. If your ISP provided
a program to log you in to the Internet, you no longer need to run that software after
installing your router. You might need to go to Internet Explorer and select Tools >
Internet Options, click the Connections tab, and select Never dial a connection.
Other browsers provide similar options.

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Troubleshoot PPPoE
If you are using PPPoE, try troubleshooting your Internet connection.
To troubleshoot a PPPoE connection:
1. Launch a web browser from a computer or WiFi device that is connected to the
network.
2. Enter [Link].
A login window opens.

3. Enter the router admin user name and password.

The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home page displays.

4. Click the ADVANCED tab.

The ADVANCED Home page displays.

5. In the Internet Port pane, click the Connection Status button.

The Connection Status window opens.

6. Check the Connection Status window to see if your PPPoE connection is active and
working.
If the router is not connected, click the Connect button.
The router continues to attempt to connect indefinitely.

7. If you cannot connect after several minutes, the router might be set up with an
incorrect service name, user name, or password, or your ISP might be experiencing
a provisioning problem.
Unless you connect manually, the router does not authenticate using PPPoE until
data is transmitted to the network.

Troubleshoot WiFi connectivity

If you are experiencing trouble connecting to the Orbi WiFi network, try to isolate the
problem:

• Can your WiFi-enabled computer or mobile device that you are using find your WiFi
network?

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• Does your WiFi-capable device support the security that you are using for your WiFi
network (WPA3, WPA2, or WPA)?
• To view the WiFi settings for the router, use an Ethernet cable to connect a computer
to an Ethernet port on the router. Then log in to the router, and select BASIC >
Wireless.

Note: Be sure to click the Apply button if you change settings.

• If you are trying to connect to the 5 GHz WiFi band, does your WiFi-enabled computer
or mobile device support this standard?
• Did your computer or WiFi device automatically connect to a different WiFi network
in your area, such as a WiFi hotspot?

Troubleshoot your network using the ping

utility
Most network devices and routers contain a ping utility that sends an echo request
packet to the designated device. The device then responds with an echo reply. You can
easily troubleshoot a network using the ping utility in your computer or workstation.

Test the LAN path to your router

You can ping the router from your computer to verify that the LAN path to your router
is set up correctly.
To ping the router from a Windows computer:
1. From the Windows toolbar, click the Start button and select Run.
2. In the field provided, type ping followed by the IP address of the router, as in this
example:
ping [Link]

3. Click the OK button.

You should see a message like this one:

Pinging <IP address > with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:

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 Orbi Quad-Band Mesh WiFi 6E System

Request timed out

If the path is not functioning correctly, you might be experiencing one of the following
problems:

• Wrong physical connections

Check that the appropriate LEDs are on for your network devices. If your router and
computer are connected to a separate Ethernet switch, make sure that the link LEDs
on the switch are lit for the switch ports that your computer and router are connected
to.
• Wrong network configuration
Verify that the Ethernet card driver software and TCP/IP software are both
installed and configured on your computer.
Verify that the IP address for your router and your computer are correct and that
the addresses are on the same subnet.

Test the path from your computer to a remote device

After verifying that the LAN path works correctly, test the path from your computer to
a remote device.
To test the path from your computer to a remote device:
1. From the Windows toolbar, click the Start button and select Run.
2. In the Windows Run window, type:

ping -n 10 <IP address>

where <IP address> is the IP address of a remote device such as your ISP DNS server.
If the path is functioning correctly, messages display that are similar to those shown in
Test the LAN path to your router on page 142.
If you do not receive replies, check the following:

• Check to see that the IP address of your router is listed as the default gateway for
your computer. If DHCP assigns the IP configuration of your computers, this
information is not visible in your computer Network Control Panel. Verify that the IP
address of the router is listed as the default gateway.
• Check to see that the network address of your computer (the portion of the IP address
specified by the subnet mask) is different from the network address of the remote
device.
• Check to see that your cable or DSL modem is connected and functioning.

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 Orbi Quad-Band Mesh WiFi 6E System

• If your ISP assigned a host name to your computer, enter that host name as the
account name on the Internet Setup page.
• Your ISP might be rejecting the Ethernet MAC addresses of all but one of your
computers.

Many broadband ISPs restrict access by allowing traffic only from the MAC address of
your broadband modem. Some ISPs additionally restrict access to the MAC address of
a single computer connected to that modem. If your ISP does this, configure your router
to “clone” or “spoof” the MAC address from the authorized computer.

Troubleshooting 144 User Manual

A
Factory Settings and Technical
Specifications

This appendix covers the following topics:

• Factory settings for Orbi routers
• Factory settings for Orbi satellites
• Technical specifications for Orbi routers
• Technical specifications for Orbi satellites

145
 Orbi Quad-Band Mesh WiFi 6E System

Factory settings for Orbi routers

You can return your Orbi router or satellite to its factory default settings. Use the end
of a paper clip or a similar object to press and hold the Reset button on the back of
your Orbi router or satellite for more than five seconds until the Power LED starts blinking
amber. Your Orbi router or satellite resets, and returns to the factory default settings.

Factory settings for Orbi router model RBRE960

The following table shows the factory default settings for Orbi router model RBRE960.

Table 6. Factory default settings for model RBRE960

Feature Default Setting

Router login

User login URL [Link]

User name (case-sensitive) admin

Login password (case-sensitive) password

Internet connection

WAN MAC address Use default hardware address

WAN MTU size 1500

Port speed AutoSensing

Local network (LAN)

LAN IP [Link]

Subnet mask [Link]

DHCP server Enabled

DHCP range [Link] to [Link]

DHCP starting IP address [Link]

DHCP ending IP address [Link]

DMZ Disabled

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Table 6. Factory default settings for model RBRE960 (Continued)

Feature Default Setting

Time zone GMT for WW

GMT -8 for NA and CN
GMT +10 for AU
GMT +9 for KO
GMT +8 for PR
GMT +5:30 for IN

Time zone adjusted for daylight Disabled

saving time

SNMP Disabled

Firewall

Inbound (communications coming Disabled (except traffic on port 80, the HTTP port)
in from the Internet)

Outbound (communications going Enabled (all)

out to the Internet)

Source MAC filtering Disabled

WiFi

WiFi communication Enabled

SSID name See router label

Security WPA3

Broadcast SSID Enabled

Transmission speed Auto

Note: Maximum wireless signal rate derived from IEEE Standard 802.11
specifications. Actual throughput can vary. Network conditions and
environmental factors, including volume of network traffic, building
materials and construction, and network overhead, lower actual data
throughput rate.

Country/region United States of America; otherwise, varies by region

RF channel 2.4 GHz fronthaul Auto

RF channel 2.4 GHz backhaul Auto

RF channel 5 GHz fronthaul NA and PR: Channel 48

WW and JP: Channel 36

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Table 6. Factory default settings for model RBRE960 (Continued)

Feature Default Setting

RF channel 5 GHz backhaul NA and PR: Channel 157

WW and JP: Channel 108

RF channel 6 GHz HE20: 33–233

(only fronthaul supported) HE40: 35–227
HE80: 39–215
HE160: 45–209

Factory settings for Orbi router model RBRE950

The following table shows the factory default settings for Orbi router model RBRE950.

Table 7. Factory default settings for model RBRE950

Feature Default Setting

Router login

User login URL [Link]

User name (case-sensitive) admin

Login password (case-sensitive) password

Internet connection

WAN MAC address Use default hardware address

WAN MTU size 1500

Port speed AutoSensing

Local network (LAN)

LAN IP [Link]

Subnet mask [Link]

DHCP server Enabled

DHCP range [Link] to [Link]

DHCP starting IP address [Link]

DHCP ending IP address [Link]

DMZ Disabled

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Specifications
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Table 7. Factory default settings for model RBRE950 (Continued)

Feature Default Setting

Time zone GMT for WW

GMT -8 for NA and CN
GMT +10 for AU
GMT +9 for KO
GMT +8 for PR
GMT +5:30 for IN

Time zone adjusted for daylight Disabled

saving time

SNMP Disabled

Firewall

Inbound (communications coming Disabled (except traffic on port 80, the HTTP port)
in from the Internet)

Outbound (communications going Enabled (all)

out to the Internet)

Source MAC filtering Disabled

WiFi

WiFi communication Enabled

SSID name See router label

Security WPA3

Broadcast SSID Enabled

Transmission speed Auto

Note: Maximum wireless signal rate derived from IEEE Standard 802.11
specifications. Actual throughput can vary. Network conditions and
environmental factors, including volume of network traffic, building
materials and construction, and network overhead, lower actual data
throughput rate.

Country/region United States of America; otherwise, varies by region

RF channel 2.4 GHz fronthaul Auto

RF channel 2.4 GHz backhaul Auto

RF channel 5 GHz fronthaul NA and PR: Channel 48

WW and JP: Channel 36

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Specifications
 Orbi Quad-Band Mesh WiFi 6E System

Table 7. Factory default settings for model RBRE950 (Continued)

Feature Default Setting

RF channel 5 GHz backhaul NA and PR: Channel 157

WW and JP: Channel 108

RF channel 6 GHz HE20: 33–233

(only fronthaul supported) HE40: 35–227
HE80: 39–215
HE160: 45–209

Factory settings for Orbi satellites

You can return your Orbi satellite to its factory settings. Use the end of a paper clip or
a similar object to press and hold the Reset button on the back of the Orbi satellite for
at least seven seconds. The Orbi satellite resets, and returns to the factory settings.

Factory settings for Orbi satellite model RBSE960

The following table shows the factory default settings for Orbi satellite model RBSE960.

Table 8. Factory default settings for model RBSE960

Feature Default Setting

Router login

User login URL [Link]

User name (case-sensitive) admin

Login password (case-sensitive) password

Internet connection

WAN MAC address Use default hardware address

WAN MTU size 1500

Port speed AutoSensing

Local network (LAN)

LAN IP [Link]

Subnet mask [Link]

DHCP server Disabled

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Specifications
 Orbi Quad-Band Mesh WiFi 6E System

Table 8. Factory default settings for model RBSE960 (Continued)

Feature Default Setting

DMZ Disabled

Time zone GMT for WW

GMT -8 for NA and CN
GMT +10 for AU
GMT +9 for KO
GMT +8 for PR
GMT +5:30 for IN

Time zone adjusted for daylight Disabled

saving time

SNMP Disabled

Firewall

Inbound (communications coming Disabled (except traffic on port 80, the HTTP port)
in from the Internet)

Outbound (communications going Enabled (all)

out to the Internet)

Source MAC filtering Disabled

WiFi

WiFi communication Enabled

SSID name See satellite label

Security WPA3

Broadcast SSID Enabled

Transmission speed Auto

Note: Maximum wireless signal rate derived from IEEE Standard 802.11
specifications. Actual throughput can vary. Network conditions and
environmental factors, including volume of network traffic, building
materials and construction, and network overhead, lower actual data
throughput rate.

Country/region United States of America; otherwise, varies by region

RF channel 2.4 GHz fronthaul Auto

RF channel 2.4 GHz backhaul Auto

RF channel 5 GHz fronthaul NA and PR: Channel 48

WW and JP: Channel 36

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Table 8. Factory default settings for model RBSE960 (Continued)

Feature Default Setting

RF channel 5 GHz backhaul NA and PR: Channel 157

WW and JP: Channel 108

RF channel 6 GHz fronthaul HE20: 33–233

(only fronthaul supported) HE40: 35–227
HE80: 39–215
HE160: 45–209

Factory settings for Orbi satellite model RBSE950

The following table shows the factory default settings for Orbi satellite model RBSE950.

Table 9. Factory default settings for model RBSE950

Feature Default Setting

Router login

User login URL [Link]

User name (case-sensitive) admin

Login password (case-sensitive) password

Internet connection

WAN MAC address Use default hardware address

WAN MTU size 1500

Port speed AutoSensing

Local network (LAN)

LAN IP [Link]

Subnet mask [Link]

DHCP server Disabled

DMZ Disabled

Time zone GMT for WW

GMT -8 for NA and CN
GMT +10 for AU
GMT +9 for KO
GMT +8 for PR
GMT +5:30 for IN

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Table 9. Factory default settings for model RBSE950 (Continued)

Feature Default Setting

Time zone adjusted for daylight Disabled

saving time

SNMP Disabled

Firewall

Inbound (communications coming Disabled (except traffic on port 80, the HTTP port)
in from the Internet)

Outbound (communications going Enabled (all)

out to the Internet)

Source MAC filtering Disabled

WiFi

WiFi communication Enabled

SSID name See satellite label

Security WPA3

Broadcast SSID Enabled

Transmission speed Auto

Note: Maximum wireless signal rate derived from IEEE Standard 802.11
specifications. Actual throughput can vary. Network conditions and
environmental factors, including volume of network traffic, building
materials and construction, and network overhead, lower actual data
throughput rate.

Country/region United States of America; otherwise, varies by region

RF channel 2.4 GHz fronthaul Auto

RF channel 2.4 GHz backhaul Auto

RF channel 5 GHz fronthaul NA and PR: Channel 48

WW and JP: Channel 36

RF channel 5 GHz backhaul NA and PR: Channel 157

WW and JP: Channel 108

RF channel 6 GHz fronthaul HE20: 33–233

(only fronthaul supported) HE40: 35–227
HE80: 39–215
HE160: 45–209

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Specifications
 Orbi Quad-Band Mesh WiFi 6E System

Technical specifications for Orbi routers

The following are the technical specifications for the Orbi routers.

Technical specifications for Orbi router model RBRE960

The following table shows the technical specifications for Orbi router model RBRE960.

Table 10. Technical specifications for model RBRE960

Feature Description

Data and routing protocols TCP/IP, RIP-1, RIP-2, DHCP, PPPoE, PPTP, Bigpond, Dynamic DNS, UPnP,
and SMB

Power adapter 19V/3.16A

Dimensions 11 x 7.5 x 3.3 in. (279.4 x 190.5 x 83.82 mm)

Weight 3 lb (1360.78 g)

Operating temperature 0° to 40°C (32º to 104ºF)

Operating humidity 90% maximum relative humidity, noncondensing

Electromagnetic emissions FCC Part 15, Subpart B, Class B

IECS-003, Class B
EN 55032, EN 55035, Class B
AS/NZS CISPR 32, Class B

WAN One RJ-45 Multi-Gigabit Ethernet port compatible with 10GBASE-T,

5GBASE-T, 2.5GBASE-T, 1000BASE-TX, and 1000BASE-T.

LAN One RJ-45 Multi-Gigabit Ethernet port compatible with 2.5GBASE-T,

1000BASE-T, and 100BASE-T. As an option, you can combine this port
with the WAN port for WAN aggregation.
Three RJ-45 Ethernet ports compatible with 1000BASE-T, 100BASE-T,
and 10BASE-TX.

WiFi Maximum wireless signal rate complies with the IEEE 802.11 standard.
Note: Maximum wireless signal rate derived from IEEE Standard 802.11
specifications. Actual throughput can vary. Network conditions and
environmental factors, including volume of network traffic, building
materials and construction, and network overhead, lower actual data
throughput rate.

Radio data rates 2.4 GHz: backhaul and fronthaul, Max 1200 Mbps
5 GHz fronthaul: 2400 Mbps
5 GHz backhaul: 2400 Mbps
6 GHz fronthaul: 4800 Mbps

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 Orbi Quad-Band Mesh WiFi 6E System

Table 10. Technical specifications for model RBRE960 (Continued)

Feature Description

Radio 1 data encoding standards IEEE® 802.11b/g/n/ax

2.4 GHz—1024-QAM support

Radio 2 data encoding standards IEEE 802.11a/n/ac/ax

5 GHz—1024-QAM support

Radio 3 data encoding standards IEEE 802.11a/n/ac/ax

5 GHz—1024-QAM support

Radio 4 data encoding standards IEEE 802.11a/n/ac/ax

6 GHz—1024-QAM support

Maximum number of computers Limited by the amount of WiFi network traffic generated by each node
per wireless network (typically 50–70 nodes)
2.4 GHz: 127
5 GHz (front haul): 127

2.4 GHz operating frequency range 2.412–2.472 GHz (Europe ETSI, Japan, and China)
2.412–2.462 GHz (US)

5 GHz operating frequency range 5.18–5.24 GHz and 5.745–5.825 GHz (US and China)
5.18–5.24 GHz and 5.5–5.7 GHz (Europe and Japan)

6 GHz operating frequency range Low-power access point (indoor U-NII-5 (5.925-6.425 GHz)
only) U-NII-6 (6.425-6.525 GHz)
U-NII-7 (6.525-6.875 GHz)
Client connected to low-power U-NII-8 (6.875-7.125 GHz)
access point

802.11 security WPA2-PSK [AES] + WPA3-Personal [SAE]

WPA3-Personal [SAE]

Technical specifications for Orbi router model RBRE950

The following table shows the technical specifications for Orbi router model RBRE950.

Table 11. Technical specifications for model RBRE950

Feature Description

Data and routing protocols TCP/IP, RIP-1, RIP-2, DHCP, PPPoE, PPTP, Bigpond, Dynamic DNS, UPnP,
and SMB

Power adapter 19V/3.16A

Dimensions 11 x 7.5 x 3.3 in. (279.4 x 190.5 x 83.82 mm)

Weight 3 lb (1360.78 g)

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Specifications
 Orbi Quad-Band Mesh WiFi 6E System

Table 11. Technical specifications for model RBRE950 (Continued)

Feature Description

Operating temperature 0° to 40°C (32º to 104ºF)

Operating humidity 90% maximum relative humidity, noncondensing

Electromagnetic emissions FCC Part 15, Subpart B, Class B

IECS-003, Class B
EN 55032, EN 55035, Class B
AS/NZS CISPR 32, Class B

WAN One RJ-45 Multi-Gigabit Ethernet port compatible with 10GBASE-T,

5GBASE-T, 2.5GBASE-T, 1000BASE-TX, and 1000BASE-T.

LAN One RJ-45 Multi-Gigabit Ethernet port compatible with 2.5GBASE-T,

1000BASE-T, and 100BASE-T. As an option, you can combine this port
with the WAN port for WAN aggregation.
Three RJ-45 Ethernet ports compatible with 1000BASE-T, 100BASE-T,
and 10BASE-TX.

WiFi Maximum wireless signal rate complies with the IEEE 802.11 standard.
Note: Maximum wireless signal rate derived from IEEE Standard 802.11
specifications. Actual throughput can vary. Network conditions and
environmental factors, including volume of network traffic, building
materials and construction, and network overhead, lower actual data
throughput rate.

Radio data rates 2.4 GHz: backhaul and fronthaul, Max 900 Mbps
5 GHz fronthaul: 2400 Mbps
5 GHz backhaul: 2400 Mbps
6 GHz fronthaul: 4800 Mbps

Radio 1 data encoding standards IEEE® 802.11b/g/n/ax

2.4 GHz—1024-QAM support

Radio 2 data encoding standards IEEE 802.11a/n/ac/ax

5 GHz—1024-QAM support

Radio 3 data encoding standards IEEE 802.11a/n/ac/ax

5 GHz—1024-QAM support

Radio 4 data encoding standards IEEE 802.11a/n/ac/ax

6 GHz—1024-QAM support

Maximum number of computers Limited by the amount of WiFi network traffic generated by each node
per wireless network (typically 50–70 nodes)
2.4 GHz: 127
5 GHz (front haul): 127

2.4 GHz operating frequency range 2.412–2.472 GHz (Europe ETSI, Japan, and China)
2.412–2.462 GHz (US)

5 GHz operating frequency range 5.18–5.24 GHz and 5.745–5.825 GHz (US and China)
5.18–5.24 GHz and 5.5–5.7 GHz (Europe and Japan)

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Specifications
 Orbi Quad-Band Mesh WiFi 6E System

Table 11. Technical specifications for model RBRE950 (Continued)

Feature Description

6 GHz operating frequency range Low-power access point (indoor U-NII-5 (5.925-6.425 GHz)
only) U-NII-6 (6.425-6.525 GHz)
U-NII-7 (6.525-6.875 GHz)
Client connected to low-power U-NII-8 (6.875-7.125 GHz)
access point

802.11 security WPA2-PSK [AES] + WPA3-Personal [SAE]

WPA3-Personal [SAE]

Technical specifications for Orbi satellites

The following are technical specifications for the Orbi satellites.

Technical specifications for Orbi satellite model RBSE960

The following table shows the technical specifications for Orbi satellite model RBSE960.

Table 12. Technical specifications for model RBSE960

Feature Description

Data and routing protocols TCP/IP, DHCP, Dynamic DNS, and UPnP

Power adapter 19V/3.16A

Dimensions 11 x 7.5 x 3.3 in. (279.4 x 190.5 x 83.82 mm)

Weight 3 lb (1360.78 g)

Operating temperature 0° to 40°C (32º to 104ºF)

Operating humidity 90% maximum relative humidity, noncondensing

Electromagnetic emissions FCC Part 15, Subpart B, Class B

IECS-003, Class B
EN 55032, EN 55035, Class B
AS/NZS CISPR 32, Class B

LAN One RJ-45 Multi-Gigabit Ethernet port compatible with 2.5GBASE-T,

1000BASE-T, and 100BASE-T.
Three RJ-45 Ethernet ports compatible with 1000BASE-T, 100BASE-T,
and 10BASE-TX.

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Specifications
 Orbi Quad-Band Mesh WiFi 6E System

Table 12. Technical specifications for model RBSE960 (Continued)

Feature Description

WiFi Maximum wireless signal rate complies with the IEEE 802.11 standard.
Note: Maximum wireless signal rate derived from IEEE Standard 802.11
specifications. Actual throughput can vary. Network conditions and
environmental factors, including volume of network traffic, building
materials and construction, and network overhead, lower actual data
throughput rate.

Radio data rates 2.4 GHz: backhaul and fronthaul, Max 1200 Mbps
5 GHz fronthaul: 2400 Mbps
5 GHz backhaul: 2400 Mbps
6 GHz fronthaul: 4800 Mbps

Radio 1 data encoding standards IEEE® 802.11b/g/n/ax

2.4 GHz—1024-QAM support

Radio 2 data encoding standards IEEE 802.11a/n/ac/ax

5 GHz—1024-QAM support

Radio 3 data encoding standards IEEE 802.11a/n/ac/ax

5 GHz—1024-QAM support

Radio 4 data encoding standards IEEE 802.11a/n/ac/ax

6 GHz—1024-QAM support

Maximum number of computers Limited by the amount of WiFi network traffic generated by each node
per wireless network (typically 50–70 nodes).
2.4 GHz: 127
5 GHz (front haul): 127

2.4 GHz operating frequency range 2.412–2.472 GHz (Europe ETSI, Japan, and China)
2.412–2.462 GHz (US)

5 GHz operating frequency range 5.18–5.24 GHz and 5.745–5.825 GHz (US and China)
5.18–5.24 GHz and 5.5–5.7 GHz (Europe and Japan)

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Specifications
 Orbi Quad-Band Mesh WiFi 6E System

Table 12. Technical specifications for model RBSE960 (Continued)

Feature Description

6 GHz operating frequency range Low-power access point (indoor U-NII-5 (5.925-6.425 GHz)
only) U-NII-6 (6.425-6.525 GHz)
U-NII-7 (6.525-6.875 GHz)
Client connected to low-power U-NII-8 (6.875-7.125 GHz)
access point

802.11 security WPA2-PSK [AES] + WPA3-Personal [SAE]

WPA3-Personal [SAE]

Technical specifications for Orbi satellite model RBSE950

The following table shows the technical specifications for Orbi satellite model RBSE950.

Table 13. Technical specifications for model RBSE950

Feature Description

Data and routing protocols TCP/IP, DHCP, Dynamic DNS, and UPnP

Power adapter 19V/3.16A

Dimensions 11 x 7.5 x 3.3 in. (279.4 x 190.5 x 83.82 mm)

Weight 3 lb (1360.78 g)

Operating temperature 0° to 40°C (32º to 104ºF)

Operating humidity 90% maximum relative humidity, noncondensing

Electromagnetic emissions FCC Part 15, Subpart B, Class B

IECS-003, Class B
EN 55032, EN 55035, Class B
AS/NZS CISPR 32, Class B

LAN One RJ-45 Multi-Gigabit Ethernet port compatible with 2.5GBASE-T,

1000BASE-T, and 100BASE-T.
Three RJ-45 Ethernet ports compatible with 1000BASE-T, 100BASE-T,
and 10BASE-TX.

WiFi Maximum wireless signal rate complies with the IEEE 802.11 standard.
Note: Maximum wireless signal rate derived from IEEE Standard 802.11
specifications. Actual throughput can vary. Network conditions and
environmental factors, including volume of network traffic, building
materials and construction, and network overhead, lower actual data
throughput rate.

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Specifications
 Orbi Quad-Band Mesh WiFi 6E System

Table 13. Technical specifications for model RBSE950 (Continued)

Feature Description

Radio data rates 2.4 GHz: backhaul and fronthaul, Max 900 Mbps
5 GHz fronthaul: 2400 Mbps
5 GHz backhaul: 2400 Mbps
6 GHz fronthaul: 4800 Mbps

Radio 1 data encoding standards IEEE® 802.11b/g/n/ax

2.4 GHz—1024-QAM support

Radio 2 data encoding standards IEEE 802.11a/n/ac/ax

5 GHz—1024-QAM support

Radio 3 data encoding standards IEEE 802.11a/n/ac/ax

5 GHz—1024-QAM support

Radio 4 data encoding standards IEEE 802.11a/n/ac/ax

6 GHz—1024-QAM support

Maximum number of computers Limited by the amount of WiFi network traffic generated by each node
per wireless network (typically 50–70 nodes).
2.4 GHz: 127
5 GHz (front haul): 127

2.4 GHz operating frequency range 2.412–2.472 GHz (Europe ETSI, Japan, and China)
2.412–2.462 GHz (US)

5 GHz operating frequency range 5.18–5.24 GHz and 5.745–5.825 GHz (US and China)
5.18–5.24 GHz and 5.5–5.7 GHz (Europe and Japan)

6 GHz operating frequency range Low-power access point (indoor U-NII-5 (5.925-6.425 GHz)
only) U-NII-6 (6.425-6.525 GHz)
U-NII-7 (6.525-6.875 GHz)
Client connected to low-power U-NII-8 (6.875-7.125 GHz)
access point

802.11 security WPA2-PSK [AES] + WPA3-Personal [SAE]

WPA3-Personal [SAE]

Factory Settings and Technical 160 User Manual

Specifications