Scribd
Upload
180 views

Assessment Knowledge Badge Assessment Getting Started With Support From SAP

Uploaded by

Moni Paniagua
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
180 views

Assessment Knowledge Badge Assessment Getting Started With Support From SAP

Uploaded by

Moni Paniagua
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 8

Assessment: Knowledge Badge Assessment Getting Started with Support from SAP

(Support Accreditation)

What is the minimum lead time available for a Schedule a Manager call?

Which of the following are core capabilities Of SAP Cloud ALM for operations?
Detect, Analyze, Correct, and Automate

For Guided Answers, which statement if the following is true?


It provides multiple solutions for complex issues

What information can you access from SAP support Portal?


SAP support knowledge management, most up-to-date information, and helpful
resources
SAP support cases

Which of the following belong to SAP Community?


Questions and answers
Blogs
Events
Topics

Where should you go to learn about SAP Software?


SAP Learning Hub
SAP for me
SAP Help Portal

Which of the following are true about Incident Solution Matching?


Automatically finds the right solutions based on case data
The more the costumer use the service, the more relevant information becomes.
Which of the following are core capabilities of SAP Cloud ALM for implementation?
Desing, Build, Test and Deploy

Which of the following are true about Expert Chat?


Expert chat is a real-time Support Channel
You can share your screen in a chat session
Chat is best suited for new medium and high priority issues

What type of issues are in the scope of support?


Error in SAP software
Incorrect of missing documentation

The support assistant is available via:


SAP for me, in the Services & Support dashboard

What does the support log assistant search for within your files?
Known issues and errors that have documented solutions

What is the availability of SAP for Me on mobile platforms?


SAP for Me has a dedicated mobile app

Which of the following statements are true about SAP for Me?
SAP for Me is free of charge

Which case priority level is Schedule a Manager available for?


High, Medium

Where is the correct place to address how-to questions?


In SAP Community

With regard to getting support in SAP for Me, which of the following statements is true?
Users can receive guided support through the ‘Get Support’ application

What is Built-in Support?


Support integrated into the application

Which of the following statements is true about SAP Support Portal?


SAP software maintenance information is available on the SAP Support Portal

What are learning journeys?


Structured visual guides designed to help you complete the learning path for a SAP
solution.

What is the benefit of ‘Support by Product’ pages?


The make it easy to find support-related information about product versions at a glance

Does Guided Answers provide a step-by-step guide through an issue or process?


Yes, Guided Answers offers a step-by-step guide

Some of the partner opportunities planned in SAP Cloud ALM are:


Bring own methodology, and accelerators
Building extensions for ALM

What support channels are accessible from the ‘Get Support’ application?
Expert Chat
Schedule a Manager
SAP Community
Ask and Expert Peer
Case

Which of the following are key objectives of Business process monitoring?


Detection of anomalies during process execution
Pre-defined process content and KPIs
Alerts users directly on process disruptions

Which of the following statements about SAP Knowledge Base Article are true?
SAP Knowledge Base Articles do not have coding correction
Ther are case specific documents

In SAP Support Portal, can you search multiple repositories from the search bar at the
center of the page?
Yes, you can search multiple repositories from the search bar at the center of the page

Which of the following is a consulting question?


‘How-to’ questions
Advice regarding configuration
Fix customer coding errors

Which of the following are use cases covered by Integration monitoring?


Alerting
Monitoring
Analytics

Which document type can contain enriched content (such as embedded screenshots and
videos?
SAP Knowledge Base Articles

What are the values of SAP Cloud ALM for operations?


Provides end-to-end transparency for users, integrations, applications, and businesses
processes
Determine root cause analysis
Enable operation automation

Which of the following are features of Schedule an Expert?


30-minute live session via Microsoft Teams
Can be scheduled when convenient for the costumer

How long must a case be open before the Schedule a Manager function appears in the
SAP Support case?
2 days

What are the benefits of joining SAP Community?


Get questions answered by SAP experts
Learn tips and best practices from other professionals
Get solutions for your questions from industry peers, benefiting from a brad range of
knowledge and getting perspective on a variety of topics
Extend your network and guide your carrer

What type of solutions are presented when alerts or known issues are found within a
scan?
SAP notes
SAP Knowledge Base Articles

What are the key benefits of using the support log assistant’s automated scan
capabilities?
Helps speed up issue resolution time
24/7 access to expert-level file analysis

What priority issues are best suited for Ask and Expert Peer?
Low
Medium

What are the benefits of having the knowledge of SAP products?


I will know the answers to most product questions without having to create an SAP
support case
I will feel empowered to have the product knowledge
I will know how the SAP product should work

Where can Guided Answers be accessed?


Direct Access to Guided Answers
SAP Support Portal using the search function
Knowledge base through header navigation

The Customer Interaction Center (CIC) is a contact channel for non-technical questions
such as:
Status requests
Speed-up requests
Escalation requests
License key request
Unlocking users

How can you access the SAP Incident Solution Matching service?
It is embedded in the case creation form accessible via SAP for Me

The Customer Interaction Center (CIC) can assist with which of the following?
Getting further information about an existing case
Change a cases priority
Closing a case
Requesting an escalation of a case
Which of the following statements about SAP Notes are true?
80% of SAP Notes contain coding corrections
Some SAP Notes contain best-practice and how-to information

Ask an Expert Peer allows communication via what channels?


Chat
E-mail

Where can you access the stand-alone support log assistant?


SAP Support Portal
SAP for Me

Where will the Open APIs be published?


On the API Business Hub

What is the new term for getting technical help in SAP for Me, formerly known as
‘incident’?
Case

Which of the following statements is true?


Schedule an Expert is available only for high and very high priority cases

Which aspect are covered in the implementation process view with SAP Cloud ALM?
Consuming best practices, conducting Fit to Standard analyses, and capturing
requirements
Managing integration and acceptance testing

Once you start and Expert Chat, Which whom you will chatting?
Trained SAP Experts from the support team
What are the repositories that the knowledge base allows you to search?
SAP notes
SAP community
SAP Knowledge Base Articles
Customer cases
Guided Answers

Which of the following statements is accurate regarding updates to Guided Answers?


Guided Answers are updated overtime

When using a support assistant to crate a case, you may not have to create a case
because:
Support assistant offers recommended content, which may provide a solution to your
issue

You might also like