Basic Competencies

Unit of Competency:
Participate in Workplace Communication
Module Title:
Participating in Workplace Communication

The unit of competency “Participating in Workplace Communication” contains knowledge,

skills and attitudes required for “Receiving and Responding Workplace Communication”.
This module was prepared to help you achieve the required competency “Receive and Respond
to Workplace Communication”.
This will be the source of information for you to acquire knowledge and skills in this particular
competency independently and at your own pace, with minimum supervision or help from your
instructor.

39
UNIT OF COMPETENCY Participate in Workplace Communications
MODULE TITLE Participating in Workplace Communications

INTRODUCTION:
This unit covers with the knowledge, skills and attitudes in participating in workplace
communications.

NOMINAL DURATION: 4 HOURS

LEARNING OUTCOMES:

1. Obtain and convey workplace information.

2. Speak English at a basic operational level.
3. Complete relevant work related documents.
4. Participate in workplace meeting and discussion.

Assessment Criteria:

1.Specific relevant information is accessed from appropriate sources.

2.Effective questioning, active listening and speaking skills are used to gather and convey
information.
3. Appropriate medium is used to transfer information and ideas.
ASSESSMENT METHODS:
4. Appropriate non-verbal communication is used.
5. Appropriate lines of communication with superiors and colleagues are identified and followed.
6. 1. Written
Defined worktest
procedures for the location3.andOral questioning
storage of information are used.
7. 2. Performance
Personnel testis carried out clearly
interaction 4. and
Direct observation
concisely.

Learning Outcome 1 OBTAIN AND CONVEY WORKPLACE INFORMATION

CONTENTS:

1. The Foundation of Communication 4. Job Getting Communication

2. Language of Communication and other forms of Correspondence
3. Modes of Communication

ASSESSMENT CRITERIA:
 1. Specific relevant information is accessed from appropriate sources.
2. Effective questioning, active listening and speaking skills are used to gather and convey
information.
3. Appropriate medium is used to transfer information and ideas.
4. Appropriate non-verbal communication is used.
5. Appropriate lines of communication with superiors and colleagues are identified and
followed.
6. Defined workplace procedures for the location and storage of information are used.
7. Personal interaction is carried out clearly and concisely.

CONDITION:

Trainees must be provided with the following:

ASSESSMENT METHOD:
1. References (books) 3. Telephone
2. Fax machine 4. Internet
1. Written Test 4. Direct Observation
2. Performance Test
3. Oral Questioning
 Learning Experiences

Learning Outcome 1: Obtain and Convey Workplace Information

 Learning Activities Special Instructions 7. Read Inf
1. Read Information Sheet 1.1-1 on “The Components
If you have some problem on the content of the information
Foundation of Communication” sheet don’t hesitate to approach your facilitator. Communicati
If you feel that you are knowledgeable on the content of the
information sheet, you can now answer self check provided
in the module.

2. Answer Self-Check 1.1-1 Compare your answers to the answer keys on 1.1-1 “ The
on “The Foundation of Communication” Foundation of Communication” You are required to get all
answers correct. If not, read the information sheets again to
answer all the questions correctly.

3. Read Information Sheet 1.1-2 on “ If you have some problem on the content of the information
Language of Communication” sheet don’t hesitate to approach your facilitator.
If you feel that you are knowledgeable on the content of the
information sheet, you can now answer self check provided
in the module.
4. Answer Self-Check 1.1-2 Compare your answers to the answer keys on 1.1-2
on “Language of Communication” “Language of Communication. ” You are required to get all
answers correct. If not, read the information sheets again to
answer all the questions correctly.

If you have some problem on the content of the information

5.Read Information Sheet 1.1-3 on “ Modes of sheet don’t hesitate to approach your facilitator.
Communication” If you feel that you are knowledgeable on the content of the
information sheet, you can now answer self check provided
in the module.

Compare your answers to the answer keys on 1.1-3

6. Answer Self-Check 1.1-3
on “Modes of Communication” “Modes of Communication. ” You are required to get
all answers correct. If not, read the information sheets
again to answer all the questions correctly.

Compare your answers to the answer keys on 1.1-4

“Components of Effective Communication. ” You are
required to get all answers correct. If not, read the
information sheets again to answer all the questions
Congratulations on a Job well done!!! You have now successfully completed the last
competency for this qualification and is now ready for the National Assessment. Good luck
and use what you have learned here well!!!
 Learning Outcome 1 – Obtain and Convey Workplace Communication
Information Sheet 1: The Foundation of Communications

I. Learning Outcomes

You are expected to:

1. define the term “communication

2. identify the principles of communication

3. write an article from a given topic

4. develop appreciation, and confidence

A. Key Concepts: Communications

III. Materials:

Laptop, blackboard, chalk

References:

Chaves, J. D, et.al, Creative Oral Communication for Filipino Students: A

Practical Application
 Models of Communication. International Association of Communication Activities.
Retrieved on August 15, 2017 from http://iact.com/?q=models

Values Statement:

Participation, Cooperation, Enthusiasm

From the box below, give your reasons why face to face communication is important aside from
the birth of information and technology?

Importance of Communication

1.

2.

3.

4.

5.

b. Presentation

According to Chavez et. Al (2012, p. 1) “Communication of today demands that both sender and
receiver of the message take an active part in the process. It is a two-way process. The older the earth has
grown, the more complex it has become for people to communicate”.

Communication involves sending and receiving messages through different channels. No matter
if one speaks intimately to a friend or addresses a huge crowd in a conference, in formal business
meetings, or writing an academic report we all direct our mkkkkkkkkkkkessages to an audience. It is the
responsibility of the sender to deliver his message effectively.

c. Lesson

Communication is an active process between the sender and receiver. It is an interaction of

channels involved to produce a sound. There are principles to consider in the process of communication
(Chavez et. Al, pp. 2-4)

For students to be equipped with proper knowledge, values and skills, a field of experience and
social interaction is necessary. In the many models of communication, the Interactive Model is also a
representation of this purpose. It presents that communication is not only a two way process but it has a
“field of experience” which includes our cultural background, ethnicity, geographic location, extend of
travel and -general personal experiences (http://iact.com/?q=models).
Principles of Communication Activity:

1. Know your audience

- You know who you are talking or addressing your speech.

2. Know your purpose

- It important to know your purpose of discussion

3. Know your topic

- A speaker addressing a conference should be prepared as far as the topic assigned is
concerned.

4. Anticipate objections
- You cannot expect everybody to easily agree with you on certain matters. It is a normal thing
to notice some people who would go against you with what you are saying.

5. Present a rounded picture

- Explain every detail of information with all the possible sources.

6. Achieve credibility with your audience.

- How it is achieved? A credible speaker sticks to the truth no matter what. He cites figures
and facts from respected authorities too.

7. Follow through on what you say.

- Be consistent with what you have started. If you are on the positive side of the issue, move
along on the same plane. Avoid presenting the opposite which only confuses the audience.

8. Communicate a little at a time.

- Present your ideas logically. Release the key point one after the other. It will allow listeners
to digest well what you have discussed.

9. Present information in several ways

- Develop the art of expressing information differently. Helpful devices maybe in the form of
anecdote, a poem, a short story, a comparison and many others.

10. Develop a practical and useful way to get feedback.

- Immediate feedback is required.

Communication Techniques:

1. The Good Old Boy is referred to the experienced speaker who the audience is familiar with. He may
deliver good information but at times he may poorly delivered it.

2. The Entertainer is the speaker who uses anecdotes or hilarious stories in delivering messages.

3. The Academic is the speaker who keeps an eye on the precision of the presentation. He uses an
organized outline and delivers the message as planned.

4. The Reader is the one who reads his script word for word. The speaker is prepared of the message but
at times, it can be technical, boring and difficult to understand.
5. The Snail is the one who drags his speech in a seemingly endless manner. He tends to discuss each
item thoroughly. He can be too detailed of the message but he would not notice the time consumed for
each discussion anymore.

6. The Gadgeteer is the person who uses every gimmick and technique in the presentation. Too much
visual aid, the speaker may lose sight of the message.

V. Activity

Group yourselves by three, pick one type of communication technique and write down its
advantage and disadvantage.

Advantages Disadvantages

1. 1.

2. 2.

3. 3.

4. 4.

Generalization:

Communication is an interaction between two people . It is a process of interacting your ideas,

expression and thoughts to one another or two a group of people.

VI. Evaluation

I. Identification: Write your answers on the space provided before the number.

________________1. It is an act between the sender and the receiver of the message.

________________2. It presents that communication is not only a two way process but it has a “field of
experience” which includes our cultural background, ethnicity, geographic location, extend of travel and
-general personal experiences.

_______________3.The speaker who uses every gimmick and technique in the presentation.

________________4. The speaker who drags his speech in a seemingly endless manner.

________________5. The speaker who keeps an eye on the precision of his presentation.

V. TASK
Write a simple speech about your thoughts as a TESDA Trainee of Passi Trade School.

Information Sheet 2: The Functions of Communication

I. Learning Outcomes

You are expected to:

1. describe the functions of communication

2. differentiate the major functions of communion, aesthetic, utilitarian,and therapeutic
3. create a diagram of the communication process using concepts
4. work as a team

Key Concepts: Communication

III. Materials:

Laptop, soundbox, blackboard, chalk

References:

Chaves, J. D, et.al, Creative Oral Communication for Filipino Students: A

Practical Application

Values Statement:

Participation, Cooperation, Enthusiasm

Thoughts to Ponder:

Why do we need to communicate?

How do we survive without communication?

 Lesson

Cayanan and Chan (as cited in Chavez, et. al, 2012, pp. 37-38) that there are major functions of
communication such as utilitarian, aesthetic, and therapeutic.

a. Utilitarian. Human beings use oral communication to fulfill one’s desires, needs and goals in
life. We communicate to express our thoughts, and feelings to others.

b. Aesthetic. Art is beauty. Aesthetic communication is manifested through television, radio,

stage presentations and the like.

c. Therapeutic. Communication is important because it maintains good health.

According to Singh , words are used in communication to express opinion and ideas. Even
animals like cats and dogs have their system of communication. Singh also stressed these three
fundamental aspects of spoken communication namely: stress, intonation and rhythm (as cited in
Chavez, et. al, 2012, p. 8)

Adopt/Adapt

Adopt (verb)
 legally raise another’s child: to raise a child of other biological parents as if it were your own, in
accordance with formal legal procedures
 to take the child of other person or parents as one’s own child.

Adapt (verb)
 change to meet requirements: to change something to suit different conditions or a different
purpose
 transitive and intransitive verb adjust to something: to become, or different conditions

Cease/Seize

Cease (verb)
 stop something: to put an end or stop to something

Seize (verb)
 take hold of; appropriate; take control of ; arrest
 to take advantage of
Childish/ Childlike

Childish (adjective)
 somewhat like child: characteristic of or suitable for a child
 immature: regard as showing a lack of adult qualities such as emotional restraint, seriousness, or
good sense

Childlike (adjective)
 having good qualities of child: like a child, especially in having a sweet, innocent, unspoiled
quality.
 Innocent, pure, naïve, candid, uncomplicated, unsophisticated
Collaborate/Cooperate

Collaborate (verb)
 To work together, especially on work of an intellectual nature.

Cooperate (verb)
 To work jointly with others to some end; to contribute to a join effect

Emigrate/Immigrate

Emigrate (verb)
 It refers to the process by which a person leaves his place or country of residency, to relocate
elsewhere.

Immigrate (verb)
 It describes the process by which a person moves into a country for the purpose of establishing
residency.

Gender/Sex

Sex (noun)
 It refers to biological differences; chromosomes, hormonal profiles, internal and external sex
organs

Gender (noun)
 Masculine and feminine (gay, bisexual or transsexual or trangender)
 Gender role’ refers to the characteristics and behaviors that different cultures attribute to the
sexes.

Compliment/Compelement

Compliment (noun)
 It is associated with praise, or flattery; an expression of approval; an admiring remark

Complement ( noun)
 It is associated with enhancement
 It implies something that completes

Lose/Loose

Lose (verb)
 It means to fail to keep (either physically or in abstract sense), to misplace, fail to make money in
a business.

Loose (adjective)
 It means ‘not tight’ or ‘free from constraint’.
 According to Robert, there are three interactive models of communication that are widely
acknowledged namely the Shannon, Schramm and Berlo. Below is an illustration of the communication
process, reflecting the model concepts ( as cited in Chavez, et. al, 2012, pp. 38-43).

Shannon-Weaver Mathematics Model

http://davis.foulger.info/research/unifiedModelofCommunication.htm

Information
Source Transmitter Receiver Destination

Message Signal Received Message

Signal

Noise Source

 Berlos’s Model of Communication

Berlos’s SMCR Model of Communication

Encodes Decodes
Source Message Channel Receiver

Communication Content Hearing Communication Skills

Skills

Attitudes Elements Seeing Attitudes

Knowledge Treatment Touching Knowledge

Social System Structure Smelling Social System

Culture Code Tasting Culture

 Schramm’s Model of Communication

Field of Experience Field of Experience

DESTINATION
Source encoder SIGNAL decoder
http://extension.missouri.edu/p/CM109

V. Activity:

Group yourselves by three and create your own concept of the communication process. Share your ideas
in the class.

VI. Task

From the three models of communication process, choose one model and make a simple presentation on
it presentation is good for 3 minutes.
 Information Sheet 3: Modes of Communication

I. Learning Outcomes

You are expected to:

1. Identify the different modes of communication

2. describe the benefits of facilities and gadgets in communication
3. write an essay
4. work as a team

Key Concepts: Communication

III. Materials:

Laptop, soundbox, blackboard, chalk

References:

Developed CBLM , Receive and Respond in Workplace Communication, 2011

Values Statement:

Participation, Cooperation, Enthusiasm

Question:

Can you name some of the facilities used in communication?

Can you name some of the search engines we often used in doing research.

There are different modes of communication used to exchange ideas/express feelings and
present information.

c. Lesson

Modes and Medium of Communication

1. Face-to-face
2. Video
3. Audio and text-based
4. Writing Braille
 5. Speech
6. Sign Language (including finger spelling into the palm of the deaf/blind),
7. Body movements
8. Facial expression
9. Symbols

Face-to-face Communication
- Is the most common. This includes casual conversation between two or more people and
business meetings. It requires no extra materials, making this the cheapest option for
communication.

Video Communication

- Is achieved by using web cameras to connect two or more parties. This is the next-best
communication option after face-to face .

Audio Communication

- Is a voice-only form of communication, such as a conversation on a telephone. This is a good

instant communication tool if you catch the person instead of getting and answering machine
or voice mail.

Text Communication

- Includes Internet communication, such as email, instant messaging and forums, text
messaging and printed papers. Text communication does not have the benefits of audi and
video, but it is much easier to distribute information to a large group of people and save
records of the communication.
- It also includes in making memorandum, notices, informant discussion and others.

Facilities/Gadgets used in communication:

1. Cell phones
2. Tablets
3. Computer (desktop)
4. Notebook
5. Telephone
6. Fax machine
7. Laptop

Internet sites commonly used:

1. Yahoo
2. Google
3. Altavista and others
4. Mozilla Firefox
5.
Application Sites for Social Netwroking Communication
1. Yahoo Messenger 4. Facebook 7. Wechat
2. Skype 5. Tweeter 8. Viber
3. Ovoo 6. Instagram
a. Activity:

Group yourselves by five, make a short presentation on the use of gadgets or facilities in the your
everyday living. Presentation is good for 3 minutes only.

V. Evaluation

Write an essay that from the many forms of communication, which one do you think is useful and why?

VI. Assignment:

In a one whole piece of bondpaper, make a lay out of your profile in Facebook or Instagram. What do
you want your profile to look at? Share your ideas in the class.

Information Sheet 4: Terms, Memos, Notices

I. Learning Outcomes

You are expected to:

1. Identify common terms in different qualification

2. learn how to write memos
3. write a simple memorandum in school
4. work as a team

Key Concepts: Terms, Memos, Notices

III. Materials:

Laptop, soundbox, blackboard, chalk

References:

Training Regulations , Retrieved April 7, 2016 from www.tesda.gov.ph

Values Statement:

Participation, Cooperation, Enthusiasm

Question:

Do you know terms like aperitif, al dente, e-mail, adhesives?

There are common terms used in different qualifications which are very useful in your training.
 Food and Beverage Services NC II

Apertif - is any drink takes before meals, to improve your appetite

Brewing - a stage in making beer in which worth is boiled with hops

Busboy - refers to the dining room helper and runner

Bussed Out taking out soiled plates/dishes from the dining area to dishwashing area.

Cocktail - is a well-mixed drink made up of base liquor, a modifying ingredient as a

modifies and a special flavoring of coloring agents.

Commis - refers to the category to the extent of difficulty and complexity of skill and
knowledge required for the job.

Dish Out - food taken from the kitchen to the dining area.

Fermentation an action of yeast upon a sugar solution which breaks down the sugar into carbon
dioxide and alcohol

Captain Waiter - Chef de Etage

Dining Room Attendant - Commis de Rang

Waiter - Chef de rang/Demi deRang

Wine Steward - Chef de Vin/Chef Sommelier

Director of Service - Chef de Service

Head Waiter - Chef de Salle

Flambe - flamed with spirit or liqueur

Garnish - an ingredient which decorates, accompanies or completes a dish.

High ball drink- is a tall drink consisting of a shot of specified spirit with mixers such as sodas,
water,etc.

Mise en place - French term for having all ingredients in readu to use

Tableware - it denotes all forms of spoons and forks

Cutlery - refers to knives and other cutting implements

Holloware - consists of any item made from silver, teapots, milk jugs, sugar, basins,
ovalflats

Silverware - tableware made of solid silver, silver gilt ir silver metal.

Table Napkin - an individual piece of linen which is used to protect the clothing.

Baking and Pastry Production/ Cookery

Al dente (Italian) To cook an item, such as pasta or vegetable, until it is tender but still firm, not soft.

Baste – To moisten the surface of meat or other foods while roasting to add flavor and to prevent drying
of the surface.

Blanch – to cook a food item partially and briefly.

Brunoise – Vegetables that are cut into very small dice used to garnish soups and sauces.

Crepe- a thin pancake made with egg batter, used in sweet and savory preparations.

Coddle – to cook below boiling point

Deglaze – to remove meat drippings from cooking utensils to use in gravy or sauce.

Dredge – to sprinkle or coat with flour and fine substances.

Escallop – a small, thin slice of meat, fish or poultry.

Fillet – a boneless cut of meat, fish or poultry.

Fricassee – A stew of poultry or other white meat with a white sauce.

Julienne – vegetables cut into thin strips; 1/8 inch x 1/8 inch x 1 to 2 inches is standard.

Legume – Seeds of certain plants including beans and peas

Marinate – to let food stand in marinade

Mirepoix – A mixture of carrots, celery and onions, used for flavoring culinary preparations.

Parch – to brown by means of dry heat; applied to grains as corn

Poach – to cook in a hot liquid, with precautions

Puree – Food that is processed in a blender or food processor or put through a food mill to make a
smooth paste.

Quenelle – a small, oveal-shaped dumpling of forcemeat, used to garnish

Roux - a thickening agent made form flour and butter.

Scallop – to bake food usually cut in pieces, with liquid or sauce. Top may be covered with crumbs.

Strain – to pass a liquid through a sieve or screen to remove particles

Veloute sauce – a sauce of white stock thickened with white roux; one of the grand sauces.

Information and Communications Technology Terms

E-mail - electronic mail

System unit - core of the computer system

CPU - central processing unit

Laptop - system unit is built into the body of the computer and not as a separate unit

Monitor - like a television, has a screen to display information

Computer keyboard – is designed like the keyboard or a typewriter

Mouse - is a small handheld device that controls the pointer of the screen

CD DRIVE - is usually located on the side of the computer.

CD-ROM - Compact Disk-read only memory

ICONS - small pictures on the desktop

Taskbar - is the blue rectangular board located at the bottom or the window’s desktop.

Shielded Metal Arc Welding NC I and II

Transformer Type or Alternating Current (AC) Welding Machine

- It is the most popular welding machine. The machine usually uses a single-phase 220 or 240
supply voltage.

Rectifier Type or Direct Current Welding Machine

- A type of welding machine consists of a transformer and silicon or selenium rectifier to
convert the alternating current to direct current.

Alternating Current and Direct Current (AC/DC) Welding Machine

- Combination of transformer type and rectifier type welding machine.

Generator Type Welding Machine (Diesel Driven Type Welding Machine)

- Use diesel or gasoline to generate the welding machine.

Lamp Indicator – indicates that the machine is in “on or off” terminal.

Power on/off switch – controls the entire operation of the machine.

base metal – the metal that is to be worked or welded

weld bead – a deposit of filler metal from a single welding pass

weld defect– an irregularity that spoils the weld appearance or impairs the effectiveness of the
weld or weldment by causing weakness or failure

weld line – the junction of weld metal and the base metal, or the junction of base metal
parts when filler metal is not used

weldment – an assembly or structure whose component parts are joined by welding

welding – joining two metals by applying heat to melt and fuse them, with or without filler
metal

welding electrode – the current-carrying rod used to strike an arc between rod and metal

welding rod – filler metal in the form of a rod or heavy wire

welding torch –a gas mixing and burning tool for the welding of metal

Driving NC II

Absolute Speed Limit – the maximum or minimum legal speed at which one may drive.

Accident, motor vehicle – any mishap involving a moving vehicle and resulting in death.

Collision – any crash between motor vehicles or between a motor vehicle and another object.

Driving License – A legal document in the form of plastic identification card and official receipt issued
by LTO authorizing a person to drive and operate a specified of motor vehicle after satisfactorily
completing and passing the standard requirements as categorized either non-professional or professional
proficiency level.

Defensive driving – being prepared to handle through any hazardous situation caused by other users of
the road.

Directional Signals – lights on motor vehicle or hand signals used to indicate left and right turns and
stops.

Driver – a person who drives motor vehicle and transport passengers and loads over specified routes or
destination for a fee.

Fare – refers to the price charged to transport a passenger.

Motorcycle – refers to a single passenger vehicle for operation on ordinary and typically having two
wheels and a gasoline internal combustion engine.

Public Utility Jeepney – refers to a locally manufactured and modified jeepney-type vehicle intended to
carry as much as prescribed and authorized by Land Transportation Franchising and Regulatory Board
(LTFRB) as approved by the Department of Transportation and Communication.

Regulatory Signs – traffic signs that tell what a driver must or must not do under penalty of the law.

Automotive Servicing NC II
Light Duty Vehicles These are motor vehicles whose gross vehicle weight is equal or less
than 3,500 kgs. Powered by a gas or diesel engine.

Automotive Service Refers to an all around auto serviceman that can perform both
Technician mechanical and electrical as well as auto electronics maintenance
checking and inspection of motor vehicle. Assesses vehicle problems,
perform all necessary diagnostic test or installation of accessories and
competently repairs or replaces faulty parts.

Adhesives Substance used to hold gasket in place during assembly. It also

maintains a tight seal by filling in small irregularities on a surface and
prevents gasket from shifting due to vibration.

Anti-Lock Braking System System that automatically controls wheel slip or prevents sustained
wheel locking on braking

Automatic A transmission in which gear or ratio changes are self-activated,

Transmission eliminating the necessity of hand shifting gears

Backlash The amount of clearance or play between two meshed gears

Catalytic Converter Emission The control device fitted in the exhaust system of an internal
combustion engine. The converter reduces the toxicity of products of
combustion by catalytic re-combination

Charcoal Canister Trap containing charcoal granules to store fuel evaporating from a fuel
system and prevent its loss to atmosphere, particularly from a
carburetor and fuel tank.

Electronics Electrical assemblies, circuit and system that use electronic devices such
as transistors and diodes.

Emissions Any air contaminant, pollutant, gas stream from a known source which
is introduced into the atmosphere.

Final Drive The end of the drive train before power is transmitted
to the wheels.

Fuel Injection An electronic system that increases the performance ad fuel economy
because it monitors engine conditions and provides the correct air/fuel
mixture based on the engine’s demand. It injects fuel directly into the
cylinder head enabling more precise control over the quantity used.

Governor A speed sensing device that employs centrifugal force and spring
tension to govern engine speed.

Hotchkiss Drive The type of rear suspension in which leaf springs absorbs the rear axle
housing torque.
Intake Manifold Tubing attached to the engine through which the air/fuel mixture
reaches the cylinder.

Ignition System Electrical system devised to produce timed sparks from engine spark
plug. Consisting of a battery, induction coil, capacitor, distributor, spark
plugs and relevant switches and wiring.

Master Cylinder The liquid-filled cylinder in the hydraulic brake system or clutch, where
hydraulic pressure is developed when depresses a foot pedal.

Periodic Maintenance The regular servicing prescribed by manufacturer to maintain the

Service vehicle’s top performance.

Positive Crank Ventilation Emission control system that prevents crank case gases from entering
the atmosphere, usually by drawing the gases from the crank case and
feeding them into the engine’s induction system.

Power Steering Steering that has been designed to make the wheel move more easily
than in a manual steering system. Hydraulic assists the process utilizing
hydraulic fluid. The fluid increases pressure in the power steering pump
and aids in the movement of the steering mechanism. This fluid, called
power steering fluid, is what is replaced at regular intervals to keep
steering soft and comfortable.

Super Charged Engine An engine that is similar to a turbo-charged engine which uses a series
of belts or chains from the crankshaft to turn the turbines that forces the
air/fuel mixture into the cylinder heads under pressure creating a
bigger explosion which generates more power. A turbocharger uses the
exhaust gases to turn the turbines to create the same effect.

Transaxle Type of construction in which the transmission and differential are

combined in one unit.

Thermostat A device for automatic regulation of temperature

Turbo Charged Engine A performance-increasing turbine positioned in the exhaust system.

Expanding exhaust gases spin an impeller (very small fan-type blades)
at speeds up to 25 thousand rpm, driving a similar compressing
impeller. Compressed air from the driven impeller is forced into the
induction system, which squeezes more air/fuel mixture into the
combustion chambers. With the greater charge of air and fuel, a more
powerful combustion burn results, thus more power. The big advantage
of the turbo over directly driven superchargers is the increased
efficiency, although there is a slight lag before the turbine spins up and
increases the power output. Originally turbo were developed to enable
aircraft to fly at high altitudes, then they found use in diesel trucks and
train engines to increase their torque.

U-joint A four-joint cross-connected to two U-shaped yokes that serve as a

flexible coupling between shafts.
 Sample Memos and Notices

Memos – solve problems, it is designed to be read quickly and passed along rapidly, oftn within a
company or work group.

- Is a short of communication used within a company.

- The memo heading includes the date, sender’s name and title, receipient’s name(s) and the
subject line consisting of ten words or less.

Part of Memo

Standard Memo –are divided into segments to organize the information and to help achieve the writer’s
purpose.

A. Heading Segment

The heading segment follows this general format:

TO: (reader’s names and job titles)

FROM: (your name and job title)
DATE: (complete and current date)
SUBJECT: (what the memo is about , highlighted in some way)

B. OPENING SEGMENT

The purpose of a memo is usually found in the opening paragraphs and is presented in three
parts: the context and problem, the specific assignment or task, and the purpose of the memo.

1. The context is the event, circumstance or background to the problem you are solving.
2. In the task statement, you should describe what you are doing to help solve the problem.
3. Finally, the purpose statement of a memo gives your reason for writing is and forecasts
what is in the rest memo.

C. Summary Segment
If your memo is longer than a page, you may want to include a separate summary segment

Memorandum

TO: All representatives

FROM: Papelmeroti, Sales Representative
DATE: 18 November, 2003
SUBJECT: ordering recycled paper from Brown’s

All representatives should be using recycled paper now. It is available through the
usual ordering system,but must be filled out on special order forms (sample attached). Be
careful when filling in the form to complete the following information.

1. Indicate the number of pages, rather than the number of packets.

2. Discounts apply if you order one month in advance.
3. Postage and freight must be added to every order.

All representatives can choose the colors of the paper they want to use. Once you
choose your colors, please stick with your choice.
 Sample of Circular in workplace

SUBJECT OF ACTION

Recommending Approval Approval

Positions other than VSS/VSA VIS VSS/VSA
and VIS
Positions other than RTC Senior Staff for R/PTC Regional Director
Chief/PTC Head

4.2.5 An official or employee who is continuously absent for more than one (1) year or
intermittently absent for at least two hundred sixty (260) working days during a 24-month period by
reason of illness may be declared physically unfit to perform his/her duties and the head of office in
the exercise of his own judgment may consequently drop him/her from the rolls.

4.2.6 Approval of sick leave, whether with or without pay, is mandatory provided proof of sickness
or disability is attached to the application.
IV. Evaluation

I. Identify the following:

_________________1. It refers to the dining room, helper and runner.

_________________2. It is also known as Chef de Etage.
_________________3. “To cook a food item partially and briefly.”
_________________4. A thin pancake made with egg, batter, used in sweet and savory preparations.
_________________5. “To cook in a hot liquid with preparation.”
_________________6. A shorthand for electronic mail.
_________________7. The metal that is to be welded.
_________________8. A person who drives motor vehicle and transport passengers and loads over a
specified route and destination for a fee.
_________________9. A device for automatic regulation of temperature.
________________10. It is a short of communication used within a company.

I. Identification

1. Busboy
2. Captain Waiter
3. Blanch
4. Crepe
5. Poach
6. E-mail
7. Base Metal
8. Driver
9. Thermostat
10. Memo

Learning Outcome 2 SPEAK ENGLISH AT A BASIC OPERATIONAL LEVEL

CONTENTS:

1. Oral Communication
2. Philippine English
3. Forms of Expression
4. British and American English Vocabulary
 ASSESSMENT CRITERIA:

1. Simple conversations on familiar topics with work colleagues is participated

2. Simple verbal instruction or requests are responded to
3. Simple requests are made
4. Routine procedures are described
5. Likes, dislikes and preferences are expressed
6. Different forms of expression in English is identified

CONDITION:

Trainees must be provided with the following”

ASSESSMENT METHODS:
1. References (books)
2. Fax machine
3.1. Telephone
Written Test
4.2. Internet
Performance
Test
3. Oral Questioning
4. Direct Observation

Information Sheet 1: Philippine English

Learning Experiences

Learning Outcome 2: Speak English a Basic Operational Level

Learning Activities Special Instructions

1. Read Information Sheet 1.2.1 on If you have some problem on the content of the information
“Philippine English” sheet don’t hesitate to approach your facilitator.

If you feel that you are knowledgeable on the content of the

information sheet, you can now answer self check provided
in the module.
 2. Answer Self-Check 1.2-1 Compare your answers to the answer keys on 1.2-1 “
on “Philippine English” Philippine English” You are required to get all answers
correct. If not, read the information sheets again to answer
all the questions correctly.

3. Read Information Sheet 1. 2-2 on “ If you have some problem on the content of the information
Forms of Expression in English” sheet don’t hesitate to approach your facilitator.
If you feel that you are knowledgeable on the content of the
information sheet, you can now answer self check provided
in the module.

4. Answer Self-Check 1.2-2 Compare your answers to the answer keys on 1.2-2 “ Forms
on “Forms of Expression in English” of Expression in English” You are required to get all answers
correct. If not, read the information sheets again to answer
all the questions correctly.

Congratulations on a Job well done!!! You have now successfully completed the last
competency for this qualification and is now ready for the National Assessment. Good
luck and use what you have learned here well!!!

Information Sheet 1: Philippine English

I. Learning Outcomes

You are expected to:

1. learn some terms used in Philippine English

2. identify the British and American words
3. use some words in Philippine English in a sentence
4. work as a team

Key Concepts: Philippine English

III. Materials:

Laptop, soundbox, blackboard, chalk

References:

Rueda, R.B (2014), A Plain and Practically Lucid English Grammar , Second Edition, Centralbooks,
Philippines

Values Statement:

Participation, Cooperation, Enthusiasm

 Question:

Can you speak English fluently?

How good are you in speaking English?

English is spoken in important countries like the United Kingdom, the United States, Canada,
Australia, Ireland, South Africa, and New Zealand. It is also spoken in many other nations and territories
such as Bangladesh, Ghana, Guyana, India, Hongkong, Kenya, Jamaica, Malta, Malaysia, Nigeria,
Pakistan, the Philippines and Singapore.

All these territories using the language, inevitably, tend to have distinctive pronunciations,
grammatical features, and items of vocabulary, and all the time, varities if the standard international
language.

PHILIPPINE ENGLISH

academician A teacher in a college, university or institution of

higher learning
Adidas Chicken foot cooked on a barbecue
Ambush interview An unscheduled interview with a politician, film
actor, etc.
As alto A surprise party with ample food and drink
Bedspace A room for someone to stay in a dormitory
Berks A close friend or a companion
Betamax Chicken head cooked on a barbecue
Boarding-house A private home that provides a room but usually
doesn’t provide meals to paying guests who are
usually workers or students

Boardmate A person somebody lives with in a boarding

house
Bold star A model or an actor of sexually explicit
magazines, films, or other materials
Boondock A very high area of land with steepsides
Capiz A small mollusk with a hinged shell
Carless It is used to indicate that somebody or
something does not have a car
Carnap To take a car that belongs to somebody else,
illegally or without the owner’s permission
Cocol Called a relationship of a couple who only meet
at a coffee shop
Eat-all-you-can All-you-can-eat
Five-six Borrowing or lending money with 20% interest
Flying kiss A kissing gesture near to , nut not actually
making contact with, his or her cheek, to greet
somebody
Hohol When a person enjoys hanging out and
 mingling with others
Hostess A woman who has sex with men in exchange
for money
Ice scramble Crushed or shredded ice with sugar and food
colouring
KKB An outing to a restaurant or theatre,where each
person pays for himself orherself
Kundiman A love song
mix-mix A form of speech involving frequent switches
between languages.
Momol/momox A relationship without any commitment
Momowl A relationship with love
Owner jeep A vehicle with four-wheel drive , for use of
commuting public in the Philippines

Pickpocketer A thief who steals from people’s pockets and bags

in public places, usually unnoticed.
Querida A woman with whom a man has usually long-term
extramarital sexual relationship, often one in which
he provides financial support
Salad A dish orf various pieces of fresh or canned fruit or
macaroni with cream or mayonnaise.
Sin A roof sheet made of galvanized iron.
Smuggle A flat shoe of soft or lightweight material, usually
worn indoors.
Spaghetti A short stretchy top with straps for women.

Step in A light open shoe that is held on by straps across

the instep or around
Take-home A meal given by a friend or someone for eating at
home.
Tao An individual human being.
Tomboy A woman who is sexually attracted to other
women.
Topnotcher A person who attains the highest position in an
exam or election.
Tricycle A motorcycle with a side car.
University belt A part of a district or city which has a large
number of universities.
Vendor Somebody who travels from place to place selling
goods.
Viand A dish that is served during a meal and eaten with
rice.

Sentences in Philippine English

Philippine English British English

Did you have a good travel? Did you have a good journey?
Do you like a horse? Do you like horses?
Finally! Where have you been? At last, where have you been?
He availed of the opportunity. He availed himself of the opportunity.
He’s looking forward to go home. He’s looking forward to going home.
I am a bit in hurry. I am in a bit of a hurry,
I gave to her my address I gave her my address.
I gonna tell you something. I’m gonna tell you something.
I have done a mistake. I have made a mistake.
I have to lose my weight. I have to lose (some) weight.
I think I would enjoy a city life. I think I would enjoy city life.
I’m thankful for your help I’m grateful for your help.
Let’s go and have some coffee to Starbucks. Let’s go and have some coffee at Starbucks.

Sentences in American English

Philippine English British English

All the children were in school. All the children were in school.
Can you fill in this form? Can you fill out this form.
He just went home. He has just gone home.
We don’t need to hurry. We need not to hurry.
Particulars, keep out. Outsiders, keep out.
The kitchen looks great now that it has been done The kitchen looks great now that it has been done
over. up.
There was a large box of candies on a table nearby. There was a large box of sweets on a table nearby.
It looks like it’s going to rain. It looks as f it’s going to rain.

British English and American English

These two Englishes are very similar. They are a few differences of vocabulary. It is important that you
observe consistency when using them. You need to decide whether you use British English or American
English for they cannot intermingle in your writing.

British English American English

Aerial (radio/tv) Antenna
Aeroplane Airplane
Aubergine Eggplant
Autumn Fall
Bap Bill
Biscuit Cracker
Block of flats Apartment building
Bootlace/shoelace Shoestring
Braces Suspenders
Break (school) Recess
Briefs/underpants Shorts/jockey shorts
Candy floss Cotton candy
Car park Parking lot
Chemist’s shop Druggist
Convoy Caravan
Cotton Thread
Curtains Drapes
Dessicated (coconut) Shredded
Diversion Detour
District Precinct
Dynamo Generator
 Fair(fun) Carnival
Foyer Lobby
French fries Chips
Funny bone Crazy bone
Gallery Balcony
Gangway Aisle

Goose pimples Goose bumps

Handbag Purse
Hoover (n) Vacuum cleaner
Ice/sorbet Sherbet
Iced lolly Popsicle
Ironmonger Hardware store
Kiosk Telephone booth
Label Tag
Let Lease/rent
Mackintosh Raincoat
Mobile phone Cellular phone
Nappy Diaper
Wine merchant Liquor store
Paraffin Kersone
Parcel Package
Pavement/footpath Sidewalk
Post Mail
Postman Mailman
Queue Line
Reception Front desk
Rubbish Garbage
Saloon car Sedan
Single ticket One way
Sofa Couch

Silent letters in Philippine English

Aspirin different marriage several business evening

Medicine Temperature chocolate every omelette

usually comfortable Interesting restaurant vegetable

IV. Evaluation

Direction: Match the following

Column A Column B

_____1. A very high area of land with steep sides a. berks

_____2. A close friend or companion b. boondock
_____3. Long way c. tuck out
_____4. To untuck. d. long cut
_____5. A week after next. E. standby
_____6. Someone who has no job f. next next week
_____7. A vehicle with four-wheel drive g. pasalubong
_____8. Something that is given to somebody when h. owner jeep
Going back from a trip somewhere.
_____9. A roof sheet made of galvanized iron. i. spaghetti
____10. A short stretchy top with straps for women j. sin

V. Task

Identify at least five technical terms you use in your respective qualifications. Find the meaning of those
words and write it down in a one-fourth piece of paper.

Answer Key:

1. b
2. a

3. d

4. c

5. f

6. e

7. h

8. g

9. j

10. i

Information Sheet 2: Forms of English in English

I. Learning Outcomes

You are expected to:

1. learn expressions in English

2. know the meaning of idiomatic expressions and proverbs
3. perform a role play
4. work as a team

Key Concepts: Expressions

III. Materials:
 Laptop, soundbox, blackboard, chalk

References:

 http://www.ihbristol.com/useful-english- expressions/example/advice-and-

suggestions1/8

Values Statement:

Participation, Cooperation, Enthusiasm

Question:

Can you name some common expressions in English?

Lesson:

Example of Forms of Expression in English

Apologising:

Everybody makes mistakes sometimes. When it happens we need a phrase to tell the
other person how really sorry we are and stop them getting really angry.

1. I’m (so/very/terribly) s0rry.

2. Ever so sorry.
3. How stupid/careless/ thoughtless of me.
4. Pardon (me).
5. That’s my fault.
6. Sorry. It was may fault.
7. Please excuse my (ignorance).
8. Please don’t be mad at me.
9. Please accept our (sincerest) apologies.

Asking Information:

Sometimes you want to ask English people for information.

In English ,it is not very polite to start a conversation with a direct question. For this reason, we
have a number of phrases…

Can you tell me…?

Could you tell me…?
I’d like to know?
D’you know?
Could anyone tell me?
Would you happen to know?
I wonder if you could tell me?
I wonder if someone could tell me?
Advice and Suggestions

Sometimes other people don't know what to do and they ask us for some advice. Here are ten phrases

you can use when you are making suggestions.

Ten Expressions to Use In Speaking And Writing

1. I reckon you should stop now

2. Why don't you stop now?

3. How about stopping now?

4. If I were you, I'd stop now.

5. I suggest you stop now

6. You'd (really) better stop right now.

7. I would strongly advise you to stop

8. My advice would be to stop now

9. It might be a good idea to stop

10. You might try stopping

Asking for Approval

Sometimes we are not sure if it's a good idea to do something. So we need useful expressions for asking if

other people agree with an idea or intended action. Here are ten phrases.

Ten Expressions to Use In Speaking And Writing

1. Do you think it's all right to do it?

2. What do you think about (me doing that)?

3. Do you think / reckon I ought to (do it)?

4. What would you say if I (did it)?

5. Would you approve of (doing something)?

6. What is your attitude to the idea of...

7. Are you in favour of (me doing something)?

8. You are in favour of ... aren't you?

9. Do you think anyone would mind if I...

10. Do you think it would be really awful if I

Idiomatic Expressions

Common Expressions and their Meanings

1. To keep one’s balance to keep calm

2. One’s flesh and blood members of one’s family
3. Once in a blue moon not often, very uncommon
4. Out of the blue as a surprise
5. Fair play honest behavior
6. To foot the bill to pay the cost
7. Free-handed generous
8. It’s a go: it is agreed
9. Take it with a grain of salt not to believe all of it
10. An old hand an experienced person
11. A cold hand daring and shameless
12. To come to heel to obey like a dog
13. To lose one’s heart to fall in love

Common Proverbs and their meanings:

1. A friend in need is a friend indeed a friend who helps when one

is in trouble is a real friend

2. Charity begins at home a person’s first duty is to

help the members of his
family

3. God helps those who help themselves God helps those who make
an effort

4. Jack of all trades and master of none Jack of all trades

5. Good wine needs no bush good things needs no

advertisement
 6. Pride goes before a fall a proud person soon falls
into disgrace

7. Rome was not built in a day great things are not achieved
easily

8. Strike while the iron is hot seize a good opportunity.

9. There’s no smoke without fire rumors don’t spread unless

There’s some truth in them.

10. Great haste makes great waste if we are in a great hurry we

make mistakes and we
waste a lot of time to correct
the mistakes

Activity

Choose a partner and exchange conversation using the dialogues on apologizing or greetings.

IV. Evaluation:

Choose one proverb and explain the meaning of the proverb.

V. Task:

In 100 words, write your philosophy in life. Write your answers in a one whole piece of pad
paper.

Learning Outcome 3 PARTICIPATE IN WORKPLACE MEETING AND DISCUSSION

CONTENTS:
1. Business Meeting Procedures, Protocol and System
2. Tasks and Responsibilities
 ASSESSMENT CRITERIA:

1. Team meetings are attended on time.

2. Own opinions are clearly expressed and those of others are listened to without interruption.
3. Meeting inputs are consistent with the meeting purpose and establish protocols.
4. Workplace interaction are conducted in a courteous manner appropriate to cultural
background and authority in the enterprise procedures.
5. Questions about simple routine workplace procedures and matters concerning conditions of
employment are asked and responded.
6. Meeting outcomes are interpreted and implemented.

CONDITION:

Trainees must be provided with the following”

ASSESSMENT METHODS:
1. Reference (books)
2. Fax machine
1.
3. Written
Telephonetest
2.
4. Performance
Internet test
3. Oral Questioning
4. Direct Observation

Learning Experiences

Learning Outcome 3:PARTICIPATE IN WORKPLACE MEETING AND DISCUSSION

 Learning Activities Special Instructions
1. Read Information Sheet 1.3-1 on If you have some problem on the content of the information
“Business Meeting Procedures, sheet don’t hesitate to approach your facilitator.
Protocol and System” If you feel that you are knowledgeable on the content of the
information sheet, you can now answer self check provided
in the module.

2. Answer Self-Check 1.3-1 Compare your answers to the answer keys on 1.3-1 “
on “Business Meeting Procedures, Business Meeting Procedures, Protocol and System” You are
Protocol and System” required to get all answers correct. If not, read the
information sheets again to answer all the questions
correctly.
3. Read Information Sheet 1.3-2 on “ If you have some problem on the content of the information
Task and Responsibilities ” sheet don’t hesitate to approach your facilitator.
If you feel that you are knowledgeable on the content of the
information sheet, you can now answer self check provided
in the module.
4. Answer Self-Check 1.3-2 Compare your answers to the answer keys on 1.3-2 “ Task
on “ Task and Responsibilities ” and Responsibilities” You are required to get all answers
correct. If not, read the information sheets again to answer
all the questions correctly.

Congratulations on a Job well done!!! You have now successfully completed the last
competency for this qualification and is now ready for the National Assessment. Good
luck and use what you have learned here well!!!

Information Sheet 1: Business Meetings, Protocols and System

I. Learning Outcomes

You are expected to:

1. define the term “meeting”

2. describe the procedures in the conduct of business meeting
3. work as a team

Key Concepts: Meeting, Procedure, Protocol, System

III. Materials:

Laptop, soundbox, blackboard, chalk

References:

Revised CBLM 2011, Passi Trade School, QA System

Values Statement:

Participation, Cooperation, Enthusiasm

 Question:

Have you ever attended a business meetings?

What is the purpose of having a business meeting?

The meeting is one of the most common vehicles for discussing an issue for expressing the
collective desire of a group. The business meeting in particular is a well organized group and it takes its
form, order and conduct from a set of governing rules, known through generations of English-speaking
organizations and societies , as parliamentary procedure.

Lesson:

Parliamentary procedure – is a standardized code of behavior addressed to specially created

situations which is characterized by a large group of people gathered together in a business meeting in
order to achieve a specific purpose.

Objectives:

1. Protect and defend the assembly from hasty and ill-considered action;
2. To give each member an equal right to be heard
3. To determine the will of the majority
4. To protect the minority

Characteristic features:
1. It is democratic, it provides for a rule of the majority at the same time that it protects the rights of
the minority.
2. It is efficient, it provides for a complete, comprehensive and free discussion of all matters.
3. It requires orderly disposal or settlement of each item of business.

Planning the meeting:

A meeting is an assemblage of people who gathered at a specified place and time in order to
discuss a certain matter or make a decision on a vital issue.

The officers of an organization should communicate with one another and announce to the
members the following:
a. Place and time of meeting
b. Manner of notifying the members
c. Person to call the meeting to order
d. Person to be nominated for chairman
e. Person to explain the purpose of the meeting
f. Agenda
g. A set of resolution drafted in advance

Conduct the meeting

The president of the organization together with the members is responsible for preparing the
order of business for the association’s regular business meeting.
Procedures of conduct:

1. Call to order

- This is the official beginning of meeting and the first main item in its order of business. The
assembly is allowed to wait ten to fifteen minutes after the appointed time to see if a quorum.

The activities at this initial stage are conducted by a temporary presiding officer:

1.Election of a chairman and a secretary.

2. reading the call for the meeting by the secretary.

3.explaining the purpose of the meeting by a member chosen by chairman.

4. announcing of the next business in order by the chairman.

2. Reading the minutes of the previous meeting

- Correction and Approval

3. Report of the officers, standing committees or boards

-a standing committee is appointed at each annual meeting of a society for a definite time such as
a session or a year.

4. Report of special or ad hoc committees

- A special committee is appointed for a specific and defined purpose and it exists until the
duty or task assigned to it is accomplished or until it is dismissed by a two-thirds vote.

5. Unfinished business

- This refers to questions or orders of the day which were scheduled during the previous
meeting.

6. New business

- Parliamentary practice has established steps in the introduction and disposal of motions.
a. Introducing Motions
b. Discussing Motions
c. Amending Motions
d. Voting on Motions

7. Miscellaneous matters
8. Adjournment

V. Evaluation
 Group yourselves by five. Choose your leader. Conduct a short meeting on the upcoming
Student Day of our school. Decide what are your plans and activities.

VI. Task

Take down of the Task and Responsibilities of your Brgy. Capitan in your hometown.

Information Sheet 2: Tasks and Responsibilities

I. Learning Outcomes

You are expected to:

1. identify the tasks and responsibilities of a officers

2. perform a simulation activity
3. work as a team

Key Concepts: Tasks , Responsibilties

III. Materials:

Laptop, soundbox, blackboard, chalk

References:

Revised CBLM 2011, Passi Trade School, QA System

Values Statement:
 Participation, Cooperation, Enthusiasm

Question:

As a trainee here in school, what are your tasks and responsibilities?

How do you perform your role as an officer?

Lesson:

The members of the assembly, just like the presiding officer, are also responsible for certain
tasks and actions to make the business meeting a meaningful one. If you are a member of good standing
you must follow the following:

Parliamentary practice assigns specific duties and responsibilities for the presiding officer,

a. To call the meeting to orders at the appoint time;

b. To preside at all meetings.
c. To announce the business before the assembly in its proper order
d. To put to the assembly all questions for which a vote is required.
e. To answer parliamentary inquiries and rule on Points of Order
f. To officially declare all recesses and adjournments

Tasks and Responsibilities of Members

1. Obtain the floor and secure recognition from the presiding officer before making a motion.
2. Take part in the debate if you have an opinion to express or if you want to obtain an information.
3. Refrain in dealing with personalities while debating.
4. Use your knowledge of parliamentary practice to help transact business in a constructive manner.
5. Stay at the meeting until the president or chairman declares the meeting adjourned.
6. Use your knowledge of parliamentary practice to help transact business in an orderly and
constructive manner.
7. Stay at the meeting until the president or chairman declares the meeting adjourned.
8. Pay your dues on time.

With regards to the holding of a position, accept an office whose responsibilities you are willing to
take. During debate, observe proper decorum by:

a. Addressing remarks to the presiding officer or chairman

b. Saying “the gentleman who spoke first in referring to another member
c. Limiting questions
d. Avoiding personalities, never referring indirectly to the officer or another member by name
e. Not disturbing the assembly by whispering , walking around or the like,
f. Being courteous in language and disposition.
Activity:

ENUMERATION

1. Enumerate at least 5 responsibilities of the presiding officer?

2. Enumerate at least 5 responsibilities of the members?

Task:

Interview any official in your barangay about his/her duties and responsibilities.

Learning Outcome 4 COMPLETE RELEVANT WORK RELATED DOCUMENTS

CONTENTS:

1. Business Letters
2. Technical Writing
3. Forms and Examples
 ASSESSMENT CRITERIA:

1. Ranges of forms relating to conditions of employment are completed accurately and

legibly.
2. Workplace data is recorded on standard workplace forms and documents.
3. Basic mathematical processes are used for routine calculations.
4. Errors in recording information on forms, documents are identified and rectified.
5. Reporting requirements to superior are completed according to enterprise guidelines

CONDITION:

Trainees must
ASSESSMENT be provided with the following.”
METHODS:
1. References (books)
2. Fax machine
1.
3. Written Test
Telephone
2.
4. Performance Test
Internet
3. Oral questioning
4. Direct Observation

Learning Experiences

Learning Outcome 4: COMPLETE RELEVANT WORK RELATED DOCUMENTS

Learning Activities Special Instructions

1. Read Information Sheet 1.4-1 on If you have some problem on the content of the information
“Business Letters” sheet don’t hesitate to approach your facilitator.
If you feel that you are knowledgeable on the content of the
information sheet, you can now answer self check provided
in the module.

2. Answer Self-Check 1.4-1 Compare your answers to the answer keys on 1.4-1
on “Business Letters” “Business Letters” You are required to get all answers
correct. If not, read the information sheets again to answer
all the questions correctly.
 3. Read Information Sheet 1.4-2 on If you have some problem on the content of the information
“Technical Writing” sheet don’t hesitate to approach your facilitator.
If you feel that you are knowledgeable on the content of the
information sheet, you can now answer self check provided
in the module.
4. Answer Self-Check 1.4-2 Compare your answers to the answer keys on 1.4-2
on “Technical Writing ” “Technical Writing” You are required to get all
answers correct. If not, read the information sheets
again to answer all the questions correctly.
5 Read Information Sheet 1.4-3 on If you have some problem on the content of the
“Forms and Examples”. information sheet don’t hesitate to approach your
facilitator.
If you feel that you are knowledgeable on the content
of the information sheet, you can now answer self
check provided in the module.
Compare your answers to the answer keys on 1.4-3
6. Answer Self-Check 1.4-3 “Forms and Examples” You are required to get all
on “Forms and Examples ” answers correct. If not, read the information sheets
again to answer all the questions correctly.
Congratulations on a Job well done!!! You have now successfully completed the last
competency for this qualification and is now ready for the National Assessment. Good
luck and use what you have learned here well!!!

Information Sheet 1: Business Letters

I. Learning Outcomes

You are expected to:

1. identify the elements or parts of a business letter

2. write a letter of application
3. develop confidence, integrity,

Key Concepts: Business Letters

III. Materials:

Laptop, soundbox, blackboard, chalk

References:

Gorospe, E.G, Illenberger, A.U, Jomilla, M.L (2000), Technical Writing, Central
Philippine University

Values Statement:

Participation, Confidence, Integrity

 Question:

What do you think are some of the activities that a company does in everyday’s
routine?

Lesson:

According to Gorospe et. al (2000, p. 221) that “ a letter provides a record of the activity, and it
allows the writer to provide more context or explanation than it usually does. It helps the audience
remember, what is to be done.”

Nem Singh and Calixihan (1994, p. 318) describe that business letters are different from friendly
letter in terms of format, language, style and content. Friendly letters include content, and informal in
style, and need not to follow the organizational content.

Types of Business Letters

1. Routine Business letters are commonly used in daily business transactions. It is consist of orders and
replies to orders, transmittals, remittances, acknowledgements, inquiry, requests for information and
favors, invitation, and memoranda.

2. Claim Letter is a letter of complaint from a customer, when goods and services are unsatisfactory, or
when an error has been made. The reply is called an adjustment letter.

The outline of a direct claim is as follows:

1. State the major claim in the first sentence.

2. Explain the details supporting the claim.
3. Confidently request the action to be taken.

Example:

28 June, _____
Gentlemen:

Please send a repairman to fix the compressor of the Westinghouse refrigerator I bought from
you last 18 April. Although we followed the directions for care in the manual, the unit has stopped
working.

I shall appreciate your sending the repairman this coming Saturday since nobody is at home on
weekdays.

SALES LETTER:

According to Singh and Calixihan (pp. 319-320), “sales letter is self-explanatory. It aims to sell a
product or service. It is a form of advertising. The test of a good sales letter is if the reader buys the
product or service advertised”.

Unsolicitied sales letter has to be more convincing to arouse the reader’s attention. It follows the
acronym A-I-D:
A – attention of buyer is attractive; usually with an attention-getting opener.
I – interest of buyer is around; emphasize its central selling point.

D – desire to buy is elivited;

Solicited Sales Letters are replies to questions from prospective buyers.

Armstrong Floors, Inc.

143 Pasong Tamo
Makati, Metro Manila

Mrs. Susan Castro

Thank you for asking us about the qualities of Armstrong Floors. When you went to the front
door this morning to get your mail, did you happen to notice your floor? Now that is it quite faded,
wouldn’t color there brighten up and smarten the whole house?

Nowadays, you can bring outdoor freshness, beauty, and cheer indoor all year long. In your
receiving room, for instance, you can have a flooring that will reflect warmth and hospitality with a
choice but subdued color and varied designs.

Modern flooring like these can carry colorful charm into every room. Modern floorings,
fashioned of Armstrong Linoleum.

Armstrong Linoleum Floors are smarter than ever this year. Visit our store this week, and choose
the model you want. We know you’ll be surprised at the variety of designs and fresh colors you have to
choose from. Avail of our discounted price while it lasts.

Sincerely yours,

Armstrong Floors, Inc,.

Please send a repairman to fix the compressor of the Wrestinghouse refrigerator I bought from
you last 18

Elements of a Business Letter

1. heading 4. salutation 6. closure

2. the inside address 5. Body 7. Signature
For Example:

376 – C Lopez Jaena Street

Jaro, Iloilo City
May 10, 2003

The Inside Address:

It includes the full name and business address of the person written just as it appears in the
envelope. The name must be spelled out correctly and courtesy demands that his name must be
addressed with “Ms.,Mrs., Mr.,” or an appropriate title.

Example:

Mr. John C. Valdez, President Dr. Elpidio C. Mendoza

Philippine Manufacturing Company Director of Research
Valenzuela, Bulacan Pure Foods Products
Mandaluyong, Rizal

Gorospe et.al (2000) quoted that “if you must write a letter to a company but do not know the
individual to whom to address it, you may address the company or a certain office or a department of
the company.

When a writer wishes to address to a particular person, he may use the “attention line”.

For Example: Wakey Products, Inc.

1410 Grand Avenue
Detroit 2, Michigan

< 2 spaces>

Attention: Head, Drafting Department

Gentlemen:

Salutation: The Salutation is located below the last line of the inside address and flush with the left-hand
margin. Common greetings are “Dear Sir”. The greeting “Sir” should be reserved for a very formal.
“Dear Mr.______________:” is also acceptable.

In addressing a company or a group of men, use “Gentlemen.” When writing a woman or a

group of women, you may use “Dear Miss_______:” “Dear Mrs.________:”
“Dear Madam:” “Mesdames:” the only acceptable punctuation after the salutation is a colon (:).

Body of the Letter. The body of the letter is its message. It is made up of three parts:

1. the introduction which identifies the nature of business letter

2. the message proper
3. the closing paragraph

Complimentary Close. It is the formal way of signaling the end of a letter. A comma is used after the
complimentary close.
Examples: Yours respectfully, Respectfully yours, Yours truly (not Truly yours)
Yours very truly, or Very Truly yours, Yours sincerely, or Sincerely yours,
“Respectfully submitted,” is proper for letter of transmittal to superiors,
letters of application.

Signature. Below the complimentary close, is the signature. Four to six spaces are about right. The
name of the company appears above the Signature if you wish to emphasize the fact that you are
speaking only as an instruments of the company and not with personal responsibility.

Examples:

Yours sincerely, Yours very truly, Very truly yours,

John C. Tan John C. Tan John C. Tan, President

Chief Technical Adviser Chief Technical Adviser Amythst Manufacturing
Research Division Co.

Application Letters

According to Singh and Calixihan ( p. 322) there are 14 principles in guiding an application
letter.

1. Don’t include all the details of your life as if your are writing an autobiography.

2. Don’t overuse”I” , “me”, and “my”

3. Don’t be too humble or presumptions.

4. Don’t beg or ask for sympathy.

5. Don’t sound too familiar. Use formal language.

6. Don’t lecture.

7. Don’t advance any self-evaluation. Let the prospective employer be the jungle.

8. Don’t mention any dissatisfaction with the present employer.

9. Don’t emphasize graduation unnecessarily.

10. Don’t write in vague, general terms. Use examples and evidences.

11. Don’t simply repeat data-sheet information, interpret them.

12. Don’t use trite, outworn expressions.

13. Don’t use your present employer’s stationary.

14. Avoid statements suggesting certainty about the future.

 September 8, 2017

MR. CHRISTIAN DELA CRUZ

Manager
Sogo Hotel
Metro Manila

Sir:

Greetings!

This is in response to your advertisement for a Food and Beverage Service Attendant which
appeared in yesterday’s issue of Manila Bulletin.

I am single and a resident of Quezon City, Philippines. I am a certified TESDA graduate of Food
and Beverages Services NC II. My experiences from my previous employer are a great contribution in
molding me to become a professional individual.

Aside from being a hardworking, I am computer competent, fluent in both oral and written
English. I can work under minimum supervision and very responsible in any tasks that will be assigned
to me.

If my qualifications meet your interest, you can send an SMS or give a call at 09086322319.

Very truly yours,

MARY JEAN BALLISA

LIST OF TRITE OR OUTMOTED EXPRESSIONS

“ Listed below are commonly overused expressions in business letters. Their modern equivalent
are listed opposite them (Singh and Calixihan, pp, 324-326).
1. According to our records; our records indicate (Avoid this.)

- Say directly “ Your last payment was due on (say exact date.)

2. At an early date – soon

- Say directly “Soon” is an improvement. Or give the exact date if necessary.

3. At this time – now

- the expression means “now,” so why not say “now”? It is shorter and more original

4. At this writing – now

- When else could it be? Say “now” if an expression is necessary.

- Say “Just as you can,” or “by next Monday morning.”

5. Attached please find; please find enclosed

These expressions are overworked. Say, “Enclosed is…” or better still, refer to the enclosure in a
sentence that also says something else, such as “Refer to page 7 of the enclosed folder to see the basic
steps of operation.

6. Claim; complaint (Avid these words)

Avoid these words because they suggest negative thoughts. No one wants to learn that his letter asking
for a legitimate adjustment has been branded as “complaint.”

7. Legal Terms

Hereto, herewith, hereby, said, above, same, thereof, wherein, hereinafter – all these words are overused law
terms.

Pursuant to your request; referring to your request; in reference to your letter. These expressions often appear
at the beginning of letters. These expressions often appear at the beginning of letters.

Activity:

Prepare your own bio-date and identify your assets or central selling points. Based on this, write a letter
of application.

IV. EVALUATION

From the advertisement below, write an application letter.

Boracay Mandarin Hotel

Is in need of the following:

5 Food Service Attendant

5 Pantry Chef
3 Automotive Technicians
3 Drivers
 Qualifications:

At least 5’3 in height

Single, hardworking, patient can work with minimum supervision

Apply to:

Mr. Robert Po
Boracay Mandarin Hotel
Boracay, Malay, Aklan

Information Sheet 2: Technical Writing

I. Learning Outcomes

You are expected to:

1. define the term “technical writing”

2. describe the purpose of technical writing
3. write a simple essay on a selected topic
4. develop confidence, integrity,

Key Concepts: Technical Writing

III. Materials:

Laptop, soundbox, blackboard, chalk

References:

Nem Singh, R.P. & Calixihan, J.O (1994), Fundamentals of Technical Writing, National Book Store,
Manila

Locsin, A, http://www.ehow.com/facts_5005967_definition-technical- writing.html)

http://en.wikipedia.org/wiki/Technical_writing)

Values Statement:
 Participation, Confidence, Integrity

Question:

In our workplace, remember the phrase, “okay class, you put your thoughts in writing.” This is often
heard in offices and in industry to make sure that a message is recorded, evaluated and acted upon.

Technical writing is a a type of writing used by scientists and engineers in scientific and technical
expositions. It is characterized by formal elements as an attitude of impartiality, objectivity, accuracy,
and conciseness (Singh and Calixihan, p.1).

Lesson:

Technical writing is a method of researching and creating information about technical processes
or products. That information can then be distributed to users as printed manuals or online guides so
they can perform tasks. Examples of technical writing include car repair manuals, help text for database
software and FAQs for troubleshooting cameras. (Locsin, A, http://www.ehow.com/facts_5005967_definition-
technical-writing.html)

Technical Writing is a form of technical communication. It is a style of writing used in fields as

diverse as computer hardware and software, engineering, chemistry the aerospace industry, robotics,
finance, consumer electronics, and biotechnology.

Technical writers begin by forming a clear understanding of the purpose of the document they
will create. Technical writers then typically gather information from existing documentation and from
subject matter experts. A subject matter expert (SME) is any expert on the topic that the writer is working
on. Technical writers are often not SMEs themselves (unless they are writing about creating good
technical documentation). Workers at many levels, and in many different fields, have a role in producing
technical communications. A good technical writer needs strong language and teaching skills and must
understand the many conventions of modern technical communications.

Advanced technical writers often move into specialized areas such as API writing, document
architecture, or information management.

Consider a technical writer writing a cake recipe:

 Audience: Is the audience composed of people in home kitchens, or highly trained chefs in
professional kitchens?
 Source: Is there existing documentation—a rough draft? Who is the subject matter expert (SME)?
 Deliverable: Is the deliverable simple text for inclusion in a book, or formatted to final form? Is
the target a paper, a web page, or something else?

The three C's of good technical writing are:

  Clear
 Concise
 Complete

Clear, concise, and complete writing helps the reader to grasp the meaning quickly.

The technical writer determines that the recipe is written on the back of a napkin but is partially
indecipherable, so he or she must also interview a subject matter expert (SME)—the chef who created it.
On being told that the audience consists of people in their own kitchens, the writer adjusts the writing
style accordingly, and replaces or defines terms such as "beurre mixer" or "springform pan", which may
be more suited to an audience of highly trained chefs. The chef reviews a draft of the recipe (a technical
edit) and notates corrections (bake at 350 degrees, not bake at 325 degrees).

The writer prepares a final draft, which the document owner and any other stakeholders review
and approve before it is published in one or more formats, such as a paper, or HTML. Different versions
of the document might also be published to meet the needs of different audiences.

Communicating With The Audience

Audience analysis is a key feature of all technical writing. Technical writing is a communication
to convey a particular piece of information to a particular audience for a particular purpose. It is often an
exposition about scientific subjects and technical subjects associated with finance, construction, medicine,
agriculture, technology, and various sciences.

Procedural technical writing translates complex technical concepts and instructions into a series
of simple steps that enable users to perform a specific task in a specific way. To present appropriate
information, writers must understand the audience and their goals.

Persuasive technical writing attempts to sell products or change behaviors by putting forth
compelling descriptions of how a product or service can be used in one's life. This type of writing often
delves into features and benefits of the product or service, and may use illustrations to make the benefits
easier for the audience to understand.

Technical Writing Is Presentational

Technical writing involves attractive layout for easy reading and comprehension. Presentational
strategies help readers to grasp messages quickly.

 The top-down strategy (tell them what you will say, then say it)
 Headings (like headlines in newspapers)
 Chunks (short paragraphs)
 Plain, objective style so that readers can easily grasp details.

It is also important to understand the medium typically used to view the final product. An HTML
document (web page), viewed through a browser, has presentational possibilities that are different from
those of the printed page, notably hyperlinks and animation, which can enhance the readers' experience.

Types Of Technical Documents

Technical writers use computers and other electronic communications equipment extensively in
performing their work. They also work regularly with publishing software and various authoring
environments to prepare material directly for the Internet. Technical writers frequently work with word
processing, graphic design, page layout, and multimedia software. The nature of technical writing is
evolving, and modern technical writers combine text, graphics, images, and sound into their work.

Broadly speaking, technical documentation can be categorized into three types, depending on the
style of writing, the level of knowledge transferred, and the target audience:

1. End-user assistance. These information products help a user understand how to use a technical
software or hardware product. User manuals for computer software, hardware, household
products, medical equipment, cell phones, smartphones, and other consumer electronics belong
to this category.
2. Traditional technical documentation. Here the writer's objective is to communicate to a specific
audience. Maintenance guides, appliance or application repair manuals, engineering
specifications, research papers, reference works, annual reports. and articles written for technical
journals (to name a few examples) belong in this category.
3. Marketing communication. Product catalogs, brochures, advertisements, introductory pages for
web sites, press releases, and advertising copy belong in this category.
(http://en.wikipedia.org/wiki/Technical_writing)

Avoid redundancies: Avoid the wordy phrase; strive to be succinct. Examples:

Word Phrase Concise

despite the fact that although even though

at this point in time at this time, now
on a weekly basis weekly
on the occasion of when
an honor and privilege an honor

(Reference: Gorospe, E.G, et.al (2000), Technical Writing, Central Philippine University,
Jaro, Iloilo City

Activity:

Give the correct form of the verb in the parenthesis.

______________1. Everyone (be) here to observe the progress of the transfusion of medicine to the
patient.
______________2. Everything (be, past tense) in order when we left.
______________3. All of the students (have) left.
______________4. All of the rice (have) been eaten or sold.
______________5. The major cause of accidents (be) drunkenness.
______________6. Ten percent of the population (be )Muslims.
______________7. The majority of my friends (play) gold during weekends.
______________8. A number of students (have) dropped of school.
______________9. The boy, along with his friends, (be) being counseled.
_____________10. A majority of votes (be) needed to win.

Evaluation:

From those in the parenthesis choose and underline the correct word which will complete the
meaning of the sentence.

1. This is a (quite, quiet) place for reflection.

2. The (site, cite) for the new building has been surveyed.

3. (There, Their) are different factors that affect the performance of workers in the work
environment.

4. Mothers (bath, bathe) their children everyday.

5. His (advice, advise) was that Jose change his major.

6. Lack of water (affects, effects) the growth of plants.

7. The government must (affect, effect) improvement in the living conditions of its citizens.

8. The agriculture building is (contiguous, adjacent) to the law building.

9. His mental (ability, capacity) enables him to make constant adjustments.

10. The money was divided equally (among, between) the twins.

Answer Key in Self-Check 1.4-2

1. Is
2. Was
3. Have
 4. Has
5. Is
6. Are
7. Play
8. Have
9. Is
10. Is

1. Quiet
2. Site
3. There
4. Bathe
5. Advice
6. Affects
7. Effect
8. Adjacent
9. Capacity
10. between

Information Sheet 3: Forms and Examples

I. Learning Outcomes

You are expected to:

1. identify the types of forms

2. fill up the forms correctly
3. develop confidence, integrity,

Key Concepts: Forms

III. Materials:

Laptop, soundbox, blackboard, chalk

 References:

Revised CBLM (2011), Participate in Workplace Communication, Passi Trade School, QA , System

Values Statement:

Participation, Confidence, Integrity

Question:

What are some of the forms you used upon enrolling here in Passi Trade School?

Lesson:
Type Single Record/Multi-Record Examples

Customer Card
Card Form Single Record
Vendor Card

Item Card
Type Single Record/Multi-Record Examples

Customer Card
Card Form Single Record
Vendor Card

Item Card

Customer Statistics

Vendor Statistics
Record
Employee Statistics

Tabular Form Currencies Multi-Record Payment Terms

List Form Multi-Record Customer List

 Item List

Item Ledger Entries

General Journal

Worksheet Form Multi-Record Cash Receipts Journal

Item Transfer Journal

Sales Invoice
Header Form, Line Form Single Record and Multi-Record
Posted Purchase Credit Memo

Finance Charge Memo

Card Forms

Card Form Characteristics

A card form lets you view and edit one record in a table at a time. A card form is used when there
are too many fields and you want to view them all conveniently on only one line. Card forms always
have tabs (like index tabs), which you can select to view different groups of fields.

Even if there are only a few fields, there is at least one General tab. The General tab is always
first.

The table's primary key field is always the first field in the General tab. Tables that use card
forms only have one field in the Primary Key.

Naming Card Forms

Card forms are named after the table with which they are associated, followed by the word
"Card". For example, the card form associated with the Customer table is called the Customer Card. Card
forms also have at least one menu button at the bottom of the frame. This button has the same name as
the table that the card is based on and gives you access to related information.

Statistics Forms

A statistics form is a one-record form that enables you to view but not edit information. It usually
contains FlowFields, which allow you to drill down to get to more information. Usually, a statistics form
also contains calculated or derived information contained in variables, which cannot be drilled down.

Statistics forms can also contain tabs that help organize the information.
Naming Statistics Forms

Statistics forms are named after the table with which they are associated, followed by the word
"Statistics". For example, the statistics form associated with the Customer table is called Customer
Statistics.

Entry statistics forms are a special version of the statistics form. They are named after the table
they are associated with, followed by the words "Entry Statistics". For example, the entry statistics form
associated with the Customer table is called Customer Entry Statistics.

Tabular Forms

A tabular form is a multi-record form that enables you to view multiple records from a table and
edit them. Each record is displayed as a single row in the tabular form and each field is displayed as a
column, creating a table within the form itself.

The primary key of the associated table is displayed in the leftmost column. If there are multiple fields in
the primary key, they are displayed in order of importance in the columns, starting from the left.

Naming Tabular Forms

Tabular forms are named after the table with which they are associated—only in plural. For
example, the tabular form associated with the Country/Region table is called Countries/Regions.

In the case of associated tables that have multiple fields in the primary key, the name can be
different. For example, the tabular form associated with the General Posting Setup table is called
General Posting Setup.

List Form Characteristics

A list form is a multi-record form that enables you to view multiple records from a table at one
time, but does not allow you to edit them. It has the same rows-and-columns look as the tabular form.

The primary key fields of the associated table are displayed in the left column.

Naming List Forms

A naming list form is named after the table with which they are associated, followed by the word "List".
For example, the list form associated with the Customer table is called Customer List.

The "Specialized" Ledger Form

A more specialized version of the list form is the Ledger Form. These are used only for Ledger Entry
tables. They differ from ordinary list forms, in that although you cannot insert or delete records, you can
edit a few of the fields. Also, the primary key is always an integer named "Entry No." and is displayed in
the rightmost column rather than the leftmost column.

The ledger form is given the plural of the name of the associated table. For example, the ledger form
associated with the Customer Ledger Entry table is called Customer Ledger Entries.
Worksheet Forms

A worksheet form is a specialized version of the tabular form. It is a multi-record form that
enables you to view multiple records from a table and edit them. The difference is that when you insert a
new record, the record does not jump to another position within the form, but instead stays in the same
order as you inserted it.

This is done by using the AutoSplitKey property of the form, combined with an integer, as the
last field in the table's primary key.

The primary key fields of the associated table are not displayed on the worksheet form.

Naming Worksheet Forms

Worksheet forms are named to reflect the purpose of the associated table. One example is a
Journal table. In this case, the name of the worksheet form will end with the word "Journal".

Header/Line Forms

Many forms have the characteristics of both a card form and a tabular form, for example the Sales
Invoice form.

The fields that are common to the entire invoice are located on a card-like form with tabs,
showing one invoice at a time. However, the invoice lines display in a table-like section of the form,
where multiple invoice lines (from the same invoice) can be viewed at the same time and edited. These
are called "Header/Line" forms.

Header/Line forms are two separate forms that are associated with two different tables. The
main form is a card form that is associated with one table. The main form also contains a subform control
that displays a worksheet form that is associated with a different table, a table that is "subsidiary" to the
first table. The subform control manages the link between the two forms.

Naming Header/Line Forms

In many cases, a Header/Line form represents a document.

Setup Form Characteristics

A setup form is a one-record form that enables you to view and edit the only record in a setup
table. You are not allowed to insert or delete this record from this form. Since there are many fields, these
forms use tabs to organize the information.

Because there is only one record, the primary key is not displayed on this form.

Naming Setup Forms

Setup forms are named after the table with which they are associated. For example, the setup
form associated with the General Ledger Setup table is called General Ledger Setup.
Menu Forms

A menu form is a non-bound form (not related to any table) that gives you access to many of the
other forms that are related to a functional area.

The form usually consists of command buttons or menu buttons. The buttons properties change
so that they look basically like labels with small squares or triangles in front of the caption. The buttons
still behave like normal buttons. The only difference is their appearance.
Activity 1: Fill out the Student/Trainee Profile Form

Technical Education and Skills Development Authority – Region VI

Pangasiwaan sa Edukasyong Teknikal at Pagpapaunlad ng Kasanayan
PASSI TRADE SCHOOL
City of Passi, Iloilo
 STUDENT/TRAINEE PROFILE FORM

1.1 COURSE/TRAINING PROGRAM TITLE________________________________________

1.2 Year_______________Semester_________________School Year_____________________
2.1Name_______________________________________________________________
Last Name First Name Middle Name
2.2PERMANENT ADDRESS______________________________________________________
Number, Street Barangay District

________________________________________________________________
City/Municipality Province Region

2.3 BIRTHDATE______________2.4 BIRTH PLACE____________2.5 Height____________

2.6 WEIGHT__________________
2.7 SEX ____MALE 2.8 CIVIL STATUS ____Single 2.9 Religion_______
____FEMALE ____Married
2.10 Disability_____ ____Widower ____Separated

3.EDUCATIONAL BACKGROUND

3.1Name of School 3.2Educational Level 3.3 School year 3.4 Degree/Major

e.g Grade 6, 1st Yr.

4.FAMILY BACKGROUND

4.1 Father’s Name________________4.2Occupation___________

4.2 4.3Ave. Monthly Income__________
1.4 Mother’s Name_______________4.5 Occupation__________
1.5 4.5 Ave. Monthly Income__________
4.7 Spouse’s Name_______________4.8 Occupation__________
4.8 4.9 Ave. Monthly Income__________
4.9 4.10 No. of children___________

(If employed, check the appropriate box below)

 5. Employment Type ___wage employed ___self-
employed___unemployed___others
6. Employment Status ___regular ___contractua ___probationary__student
___trainee/ojt

7. Average Monthly Income:______________________

Signature of the Student/Trainee:

This is to certify that the information stated above are true and correct___________________________
Contact No.:_______________________________

Activity

Identify the following:

1. A non-bound form (not related to any table) that gives you access to many

of the other forms that are related to a functional area.

2. A specialized version of the tabular form.

3.
4. A multi-record form that enables you to view multiple records from a table

and edit them.

5. A one-record form that enables you to view but not edit information.

6. A form which lets you view and edit one record in a table at a time.
 Answer key 1.4-3

1. Menu Form

2. Worksheet Form

3. Tabular Form

4. Statistics Form

5. Card Form
 ALL RIGHTS RESERVED 2011
PARTICIPATE IN WORKPLACE COMMUNICATION
COMPETENCY BASED LEARNING MATERIAL
PASSI TRADE SCHOOL
Obtain and convey workplace information