Walmart >'<

Mexico and Central America

Rebeca Borjas López

Mariana Hernandez Gallardo
Francisco Jaime Gallegos Fernández
 SAM WALTON CARLOS PAIZ
MEXICO AND CENTRAL
First store in AMERICA
Opened in Guatemala VIP SALE
Walmart "The light w
Rogers, Ark. The JEWEL CO bulb"
sold article h Walmart de México In May of this year, the sale
key to success was leat s and a merger process begins of Vips to Alsea was
innovation. From this alliance, “Free concluded.
for footwear.materials
her Your sont WALMART CENTRAL
Brand” products emerged. AMERICA .
min Fernano Walmart
Thus, Aurrera became the or, do,
The alliance with f Mexico and Central
main retailer in Mexico and America
Walmart Stores
grew solidly for more than
culminated. MEDI-MART
25 years.
Operations in first t
Banco Walmart h
México branches. o
Launch s
Medi-Mart medications in e
Mexico.
o
f

i
n

o
f

CIFRA AND
AURRERA EXPRESS.
WALMART
They joined together to take
Walmart de México turns
their “Every Day Low Prices”
50. Bodega Aurrera
program to more places. Later In April of this year, the
Express is born. In Central America,
acquiring all the shares. sale of Suburbia to
ARANGO NAME stores under the Liverpool was
WALMART STORES Walmart brand are concluded.
Clothing Central, which opened and the Every
In Central America, Walmart
would later be called Aurrera Day Low Prices
Stores obtains 51% of the Walmart
(a Basque term meaning business model is
shares and assumes all
“forward”). introduced.
management.
 ORGANIZATIONAL PHILOSOPHY.

• Always offer low prices with a friendly atmosphere and service attitude.
MISSI
ON

• Contribute to improving the quality of life of families in Mexico and Central America
VISIO .

N Respect for the individual. where it states that each individual deserves to be treated
with respect and Dignity
•
Customer service. It is to offer quality merchandise, variety of products and low prices
every day. Service is the essence of our business
•
Search for excellence. It means innovating, continually improving and going one step
ahead in everything we do to exceed the expectations of our customers and partners.
VALUES
 HR PHILOSOPHY

«0)

MISSION. VISION.
Attract the best talent, applying the merit advice to senior management and
principle as the main basis for the achieving Walmart's objectives.
recruitment and actions of our partners. Providing a positive work environment,
Contribute to the development of our in which diversity is recognized and the
partners to stimulate their desire to potential of our partners is developed to
maintain continuous improvement, the maximum.
which allows them to perfectly meet
Walmart's goals and objectives,
achieving a high degree of efficiency
and a great sense of belonging.
Be an integral part of providing trusted
 ■ Open Door Policies. It is the most direct way to inform your
supervisor of any problem you have.
POLICIES ■ Policy against corruption. It should not be tolerated, allowed
or associated with the delivery of bribes, acts of corruption or

GENERAL. ■
unethical practices, when negotiating with public officials or
people in the private sector.
Policy on additional benefits or benefits to the law. Group
life insurance. Newly hired personnel, whether through hiring or
internal promotion, without yet being confirmed in the position,
enjoy collective life insurance for themselves and their family,
Walmart is compromised . strives to
■
without this representing a cost to the official.
Training and development policy. Human Resources
maintain the highest ethical standards as Coordinate staff training activities
well as comply with applicable legislation.
■ Social responsibility policy. It involves commitment
business, to adopt a policy of respect with the agents that
In all of its operations, Walmart seeks to surround it, both internally and externally.
avoid even any indication of impropriety
■ Human resources policy. Recognize the commitment that
regarding the actions of any of its exists with its workers to establish the best working conditions,
which allow personal development, in a favorable internal
executives, directors, associates, environment.
employees, agents and representatives.
■ Environmental policy. Commercial management policy that
integrates the environmental dimension with a preventive
approach and efficient resource administration with the
objective of reducing environmental risks, improving legal
compliance and increasing the competitiveness of companies.
 PROJECT'S NAME AIM PROBLEM STATEMENT.

• DEVELOPMENT OF • Increase 5% of
FEMALE TALENT IN women in executive • When we make he
EXECUTIVE positions by the end balance of men and women in
POSITIONS. of 2020. the
company, we are in equity,
however, when we see the
scope in management level
positions upwards, the
percentage decreases
drastically.
 CURRENT
SITUATION.

Diversity and
inclusion
Policies Walmart de México installed a
Gender Equity committee, which
has been transformed into an
KPI Understanding the needs of their
Equity and Inclusion department.

's collaborators such as maternity

policies and flexible schedules
Certificate 51% of associates are women

s 33% of executives are women

Certification of the Mexican
Standard for Labor Equality and
Non-Discrimination
 METHODOLOGY | DIAGNOSIS.

0
STEP 1
Hold a focus group aimed at all levels to help us listen to the needs
of women. Focus on the executive levels.

1 STEP 2
02 Compare the results with a benchmark study of what other

(4
companies are doing

STEP 01 STEP
03 STEP 3
03 Identify what we could adapt to Walmart's needs

STEP
04 4 Align the Career plan with the HR objectives
 SWOT
.
STRENGTH WEAKNESS
S Agile Organization ES
• Service improvement
Culture focused on developing • Growth of female talent.
talent
• Let the positions be flex time
Diversity and inclusion
• Policies
• HR customer service
satisfaction metrics.

OPPORTUNITIES THREAT
Market Trends Technological • Entry of new competitors
evolution Appearance in new • Market Competition
segments Use of new channels • Changes in legislation
• Changes in consumer
selling. habits
 TURTLE ANALYSIS.
STANDARDS OF
REALIZATION. WHO DEFINES REQUIREMENTS PROCEDURE WHO DEFINES REQUIREMENTS
STPS ISO-9000-2001. Company regulators. vig. No. 1 year.
Quality Take the full training.
DC-3 training (proof of competencies
or work skills).
LFT 153. Chap. III BIS.
Legal representative NAME OF PROCESS Development and vig. No. 6 months.
Cost $20,000 monthly . Specialize in the areas
and HR Training
to be developed. ________Life plan_________
Programming. Organizational Certification for the _________And Race. _______
Depending on the area in which
you are going to specialize. (min development. area to occupy.
3 months.

SUPPLIES SUPPLIERS REQUIREMENTS SCOPE RESULTS CUSTOMERS REQUIREMENTS

Able to assume management
Employees at
Career Plan.
HR area and DO. responsibilities, competent, committed
and ambitious to acquire experience
Activity management or pre-
STPS certified instructors.
and contrasts. Initial Female staff to Count an already
management level
Attract and retain female staff . capable of occupying
occupy executive important
Certified training.
On the job training. Universities. Activity management/senior positions. development.
People who, due to their level of
Virtual library. Online courses.
knowledge or relationship, are essential
Final management positions.
for the continuity of business growth.
develop female staff to fill executive positions.
FACILITIES WHO and TRAINING WHO
AND TEAM PROVIDES REQUIREMENTS KNOWLEDGE PROVIDES REQUIREMENTS
Personal Resources Knowledge of the
Area. business. KPI'S The company. Judgment.
* Training every month.
* Virtual platforms Customer/Partner
Organizational Analysis and 360 evaluation
* Social networks.
* Evaluation of Competencies and Development Area. management of Focus.
Objectives. information. nine boxes Planning and
*Creation of career paths.
Improvement.
* Creation of career plans. Personnel
* Professional progression/advancement development or talent Influence and
review.
* Prepare career progress reports.
management. communication.
* Career planning management . Adaptability.
 PESTEL
POLITICAL.
ANALYSIS.
442 •
•
FCPA anti-corruption law, in order to avoid legal conflicts.
Implementation of postnatal leave for parents during the 1st month of the baby's birth.
• Distribution of profits, as long as they reach the established goals.

5)
• Equal opportunities for the development of associates.
• Environmental protection law.

ECONOMIC.
•It generates jobs both directly and indirectly.
•The unemployment rate affects each format.
•The increase in the inflation rate contributes to increased costs,
generating increased prices.
•Marketing of artisanal and agricultural products from the
communities where it operates.

SOCIAL.
• It has more than 3,700 volunteer days annually.
• Annually they have public school improvement campaigns.
• Invest in local communities (infrastructure, local employment, etc.).
• Donate merchandise not suitable for sale to food banks and support projects aimed at combating hunger.
 PESTEL
TECHNOLOGICAL.
ANALYSIS. •
•
Pick-up services.
It has a system that allows you to study the data of each point of sale.
• Implement the use of RFID chips to reduce losses.
• Home delivery of groceries.
• Electronic kiosks.
• Update of the WALMART application making purchases agile and in less time.

ECOLOGICAL.
• Cardboard recycling program.
•Recycling program for plastic containers and cans in each
unit.
• Reforestation programs.
• Incentive for the use of recyclable bags.
• Biodegradable bags in all its branches.
• Renewable energy consumption.
•Reduction of greenhouse gas emissions.

LEGAL.
•Adheres to compliance with the laws and regulations of each of the countries where it operates.
•Promotes non-discrimination based on race, gender, age, disability, sexual, ideological or religious
orientation.
PRODUCTIVITY VS PROFITABILITY.

13% 12%
INCOME EBITDA 13.4% NET
PROFIT

7.6% 11.3% -7.8% NET

INCOME EBITDA INCOME
 EXTRAPOLATION CHART

ASSOCIATE
S
 INEGI STUDY.

GENDER STAFF 2017

■ Men ■ Women
■ Men ■ Women

Education
Non-
In executives
di
ca Work Presence
to
rs
Executive
Higher Salary s

0 20 40 60 80
0 20 40 60 80 100 120
 GRAPHICS.

LOW STAFFING PRESENT

Productivity
Ax
is
titl
e

he
"T

or
k"
w
y
0% 20% 40% 60% 80%
"They Productivity
■ Series1 work"
75% 25%
PROJECTION 2020.
 STANDARD 035.
IDEAL
REALITY IN COMPANIES.
NOM 035. (DOF, 2018)
IDEAL
Mexican Standard NMX-R025-SCFI-2012. (STPS, 2015).

There are 120.5 million inhabitants in Mexico, of which 1. Prevention of psychosocial risk among workers. 8. Integration, through the
around 88 million people are of working age. Womenfactors. organization of sports and/or cultural
represent more than 52% of the total, however, only 2. The prevention of workplace activities.
42.5% participate in the labor market, a clear violence. 9. Regarding recognition at work, it has
reference to the challenge that the country faces to3. Prevention of psychosocial risk mechanisms that allow the recognition of
achieve equal opportunities between women and men factors that drive: social support, outstanding performance (higher than
in the workplace. dissemination of information and expected) of workers.
53.4% of employed women have less opportunity than training. 10. The dissemination of the
a man to advance in level or position; 21.2% have their 4. It has secure and confidential achievements of outstanding workers.
salaries lowered, are fired or are not hired due to their mechanisms for receiving complaints
It is based on the Political Constitution of
age or marital status, and 27.9% are required to have about practices that are contrary to a
the United Mexican States. Art. 10 obliges
a certificate of non-pregnancy. the authorities, within the scope of their
favorable organizational environment
In terms of employment, women tend to receive lowerand for reporting acts of workplace powers, to promote, respect, protect and
remuneration for their work and are often isolated intoviolence. guarantee human rights in accordance with
the most vulnerable forms of employment. The lack of 5. Meetings to address areas of the principles of universality,
an aspect of gender identity, the recognition andopportunity for improvement, in order interdependence, indivisibility and
respect of minorities, as well as power relations,to address problems in the workplace progressivity. The State must prevent,
contribute to deepening social exclusion throughand determine their solutions. investigate, punish and repair violations of
continuous discrimination against people who are6. Regarding social support, it human rights. Prohibits all discrimination
considered different, who do not conform to the forms includes activities that allow the based on ethnic or national origin, gender,
to think of the majority . age, disability, social and health condition,
improvement of relationships between
workers, supervisors, managers and religion, opinions, sexual preferences,
employers so that they can obtain marital status or any other that violates
support from each other. human dignity and aims to nullify or impair
7. The promotion of mutual aid and the rights and freedoms. of people.
exchange of knowledge and experiences Guidelines: Equality and non-
discrimination in training activities with equal opportunities,
principles and governing documents of the as well as practices that promote the
organization, in the recruitment and reconciliation of work, family and personal
selection processes of personnel, in life. Work environment free of
promotion opportunities, in salaries, discrimination and workplace violence; and
incentives and compensation for work of attention, prevention and punishment of
equal value, as well as in job permanence. sexual harassment and harassment in the
Social security and access to training and workplace.
 PRESENTISM.
WHAT IS IT?
Presenteeism at work occurs when a person goes to
work even though they are not in a position to do so
or are ill or have a difficult personal situation such as
the loss of a relative, or highly complex economic
problems. The worker, for fear of losing his job or
receiving punishment for not attending work, shows
up to perform the usual tasks without performing
with the same effectiveness e. even generating
obstacles instead of solutions.
IMPACT OF PRESENTISM
Medical benefits
Living wage
Motivational programs
Periodic medical
evaluation Flexible
schedule
Vacations and days of
rest
Comfortable furniture
Have appropriate services: - good lighting, cleanliness. -
adequate air conditioning
Proper role assignments It is necessary to have activities
and hobbies outside of work

• It reduces the quality of the

employee's work and the results that
the company must have
• It promotes the transmission of diseases if the person is sick but still
decides to go to work so as not to lose their job.

• Lack of communication with the boss

• Excessive pressure from superiors

• Lack of interest in health check-ups

• Failure to adhere to medical treatment

• Lack of physical activity

• Incorrect feeding

• Lack of motivation and positive attitude

 Job Description | Training Manager and
Communication
3 Main responsibilities

Walmart'e
Instructions: These are the functions that are executed to achieve the objective of the position, each activity must answer the questions: What?, How?, To
Costa Rica
JOB DESCRIPTION
MX-CAM
VP and General Directorate of Compliance MX-CA
Compliance
Continuous Improvement
Mexico and Central America
that? (on average 3 lines for each activity)

Position name Training and Communication Manager

Identify or receive input from the internal areas of compliance with training needs for the business, key associates and suppliers, analyze and validate them with the objective of establishing plans
to) that ensure alignment with the compliance strategy of the market or region.

Country of production: Design training content for each key process, target audience, and market, guaranteeing the coherence of the training offer, and ensuring the alignment of the training portfolio with the overall
Country in which it b) compliance strategy.
applies:
Vice presidency:
Address: c) Define the models, methodology, appropriate tools, technology and other instructional resources for training programs in the region or market.
Area:
For HR use only Establish control mechanisms and tools to measure and evaluate both compliance with training and effectiveness in all stages of the process, identifying opportunities for improvement, in order to
Authorization date: d) define pertinent actions for correction and improvement; and ensure compliance with established objectives.
Authorized by (SN):
Prepared by (SN): and Provide guidance and advice to facilitators and business partners on the performance of training in the different countries of the region, with the aim of reinforcing opportunities for improvement,
) promoting continuous improvement in the development of training of associates, leaders of the business and suppliers.
Prepared by HRBP: Magalli Retana Mejía
Reviewed by (DO): Magalli Retana Mejía
F) Collaborate with training associates on critical training programs and develop innovative strategies to support the business.
Nomenclature:
Reason for intervention New Creation
Develop and deliver communications and presentations for market compliance initiatives, writing communications, messages, notes, scripts, etc. for compliance leaders; Likewise, it selects the ideal
g) means of communication according to the requirements and needs of the business.

1 Objective of the
h) Supervise and provide development opportunities to associates, as well as promote the WM culture, policies, procedures of the company and its ethical and integrity standards among associates.
position
Instructions: Write down the function/essence of the position, considering answering the following questions: What does it do? How does it do it? and why do you do
it? (on average 5 lines)

Walmart >,
Designs and develops training and communication plans derived from the strategy and compliance initiatives in the market where it operates. Mexico and Central America
Defines the methodology or training model, according to the needs and target market of the different areas of the business, with the objective of ensuring the
understanding and development of knowledge of the associates on the issues of compliance with the 14 key processes, following the policies and established 4 Internal and external relations with other areas
procedures.

2 Organization chart
Instructions: Prepare the organizational chart of the area where the position in the description is located, considering showing your immediate boss, direct reports (if
you have them) and colleagues. Use the color green to mark the position being described.
Internal
Instructions: Enter the key areas within Walmart with which the position is related, the frequency (monthly, weekly, biweekly, daily, etc.), as well as the reason for the
relationship with said area (see example)

Area and position Contact frequency Reason for contact

Example: Head of Human Resources
1 Biweekly Template request and payroll cost report
Operations

Identification of needs and establishment of training programs. Monitoring,

2 All Compliance areas Monthly
measurement and feedback of training.

Facilitators (HR and other business

3 Monthly Advice on key elements of training in critical areas.
areas)
4 Corporate Affairs Occasional Review elements of corporate communications.

7
External
6 Job profile
Instructions: Place the key areas outside of Walmart with which the position is related, the frequency (monthly, weekly, biweekly, daily, etc.), as well as the reason for
the relationship with said area (see example)
Desirable minimum age: DOES NOT APPLY
Area and position Contact frequency Reason for contact (Does not apply to CAM)
Request preparation of material, review of finished material and receipt of ,
1 Monthly University Degree in Business Administration, Industrial Engineering and related careers Education:
Example: External advertising provider invoices

2 Service providers Occasional Development of materials, tools or training models, and communication. Experience (Fill in the box)

3 Level Time Features

Choose one of the options
Choose one of the options that appear
that appear by clicking on Describe the activities or functions you want as an experience, for example:
4 by clicking on the arrow that appears in
1 the arrow that appears in the Preparation of Job Descriptions, Design and Re-designs of Structures and
the lower left corner of the cell, for
lower left corner of the cell preparation of Organization Charts in visio
5 example: Management level position

6
Leading training and communication processes in transnational commercial
2 Managerial 2 to 3 years
or retail companies.

5 Performance Indicators
3 Individual contributor 1 to 2 years Developing training and communication programs or plans.

Instructions: The indicators are a fundamental part of the description, we classify them into 3 categories: Numerical, Service and People. The indicators that appear
are examples, so you can modify, change or delete them if they do not apply to the position in the description. It is important that all indicators are numerical and
those that additionally have a monetary equivalent are specified on an annualized basis. For example: If the objective is sales reach, the detail must say: 100% reach
4
of the sales plan which is equivalent to 10 million pesos annually

Budget
Indicator Indicator detail
Total experience required : 3 to 5 years in positions designing or developing training plans and programs on anti-corruption compliance issues.
Expense budget
to)

b) Diplomas and courses: DEFINE IF YOU CONSIDER ANY CERTIFICATION IS NECESSARY

c) Language: English

d)
Required language level: Advanced (90-100%)

Others:
Service level
Indicator Indicator detail
Skills (Fill in the box, technical skills only)
to)

For HR use only

b)
Key Competencies and Behaviors Leadership competencies

Orientation towards planning and improvement Strategic thinking

c)
Knowledge of the business environment and compliance regulations Decision making and problem solving

People Management Indicator General knowledge of international anti-corruption policies Execution and results orientation
Indicator detail
a) Direct reports Customer focus

Talent
b)

Influence, communication and collaboration (360°)

 Job Description | Divisional Management
by Safety By Design
3 Main responsibilities
Walmart:, Instructions: are the functions that are executed to achieve the objective of the position, each one must cover the following specifications: what does it do? (put verb in infinitive)

JOB DESCRIPTION Mexico and Central + how do you do it? + result (why do you do it?). On average 3 lines for each responsibility.

America
to) Ensure compliance with applicable regulations from the infrastructure design by coordinating the execution of risk analyzes for each stage of a project, establishing controls
and developing "Security Gates" for each stage. Must develop a Health & Safety commissioning process

b) Participate in the process of purchasing equipment so that it is safe in operation and the risks of accidents are sought.
Position Name Divisional Management of Safety By Design
c) Coordinate with Real Estate that the works carried out for Wal-Mart comply with Safety and Hygiene regulations.

Country of production: Mexico For HR use only d) Coordinate with Real Estate preventive safety maintenance controls on equipment and facilities based on risk analysis
Country in which it applies: Mexico Authorization date:
Region in which it applies: Mexico Authorized by (SN):
Vice presidency: Compliance Prepared by (SN):
Address: Security compliance and) Ensure that new equipment and facilities consider the best ergonomic design appropriate to the operation.
Prepared by BP RHO: NA
Area: Safety and Hygiene Subdirectorate
Validated by DO:
DP nomenclature: F) Validate with the design area the regulatory compliance of the new facilities in terms of fire protection systems.
Reason for intervention: Newly created position
g) Coordinate compliance with STPS requirements for the operation such as Pressure Vessels among others.

1 Objective of the position

Instructions: write down the function/essence of the position, considering covering the following specifications: Action (infinitive verb) + function (what does it do?) + guide (policy, law, procedure, plan, etc.) + result (what is it for? does it?). On average 5 lines. Walmart
Mexico and Central America
At Wal-Mart we develop safe equipment and facilities for associates and for business continuity, so this position must anticipate security controls from Internal
the design of equipment and facilities in such a way that each stage of a project is met. with regulations regarding safety and hygiene and apply the 4 Internal and external relations with other areas Instructions: enter the key areas within Wal-Mart with which the position is related, the
same criteria with the purchase of equipment to reduce the probability of accidents. position, the frequency (monthly, weekly, biweekly, daily, etc., which is chosen from the
drop-down list that appears in the cell of the lower right side), as well as the reason for contact with said area. See an example.

2 Organization chart
Instructions: prepare the organizational chart of the area where the position in the description is located, considering showing your immediate boss, direct reports (if you have them) and
colleagues. Use the color green to mark the position being described.

Deputy Director S&H

Immediate boss

Description position
Divisional Safety Manager
by Design

Assistant Manager
 Area and position Contact frequency Reason for contact
Subdirectorates and Managements of Coordination of regulatory interpretation for different
1 monthly
Operation safety and hygiene processes.

2 Legal, Deputy Directors and managers. weekly Coordination of inspection visits and legal interpretation.

3 Design Direction weekly Coordinate compliance with safety standards for new designs

4 Operational efficiencies management weekly Coordinate the implementation of new controls and equipment with the operators

Coordinate development of preventive maintenance plans

5 Maintenance manager weekly to security points for equipment and facilities
new

8 Purchasing management weekly Coordinate that the purchase of equipment meets safety and hygiene standards

Assistant
Manager
External 6 Job profile
Instructions: enter the key areas outside of Wal-Mart that the position is related to, the frequency (monthly, weekly, biweekly, daily, etc., which is
chosen from the drop-down list that appears in the cell on the lower right side ), as well as the reason for the relationship with said area. See an
example.
Scholarship: Engineering. A postgraduate degree in Security is desirable.
Area Contact frequency Reason for contact

Minimum 4 years experience as an EHS Manager in multinational-transnational companies.

Suppliers, regulatory consultants Monthly Coordination and negotiation of services for the company
Instructions : in the "Level" and "Time" columns, choose one of the options that appear when you click on the arrow in the lower right corner of the cell .
1

Coordination of inspection visits, follow-up and closure of

Secretaries of Labor - Federal and State Monthly
findings Level Time Features
2

Responsible for the HS strategy to reduce Accidents, Risk Analysis,

3 Materials and equipment suppliers Monthly Ensure that our materials meet safety standards 1 Management level position 3 to 4 years
Budget Management, Project Management

3
5 Indicators
Instructions: the indicators are a fundamental part of the description, we classify them into 3 categories: economic, service and people. The 4
indicators that appear are examples, so you can modify, change or delete them if they do not apply to the position in the description. It is desirable
to place the economic indicators first and then the service and people indicators.
5

Economic, they are placed on an annualized basis and with the monetary value according to the region in which it applies: Mx=
Courses, specialty or additional studies : Certifications in H&S Area Desirable
$, Cam= Dollars
Indicator Indicator detail
Language: English Level: Not necessary or Basic Intermediate or Advanced @
Compliance criteria (emergency doors,
fire, personal protective equipment, 100 million pesos per year
Others: Availability of schedule and travel
health monitoring, etc.)
, Instructions: Fill out the following table with the technical knowledge required by the position to fulfill its responsibilities.
to)
For HR use only
Fines 30 million pesos per year

c)

d)

Service Level Indicator Indicator detail

Inspection Visits 2,400 business units

2,400 business units

Normative interpretation b)

c)

People management
Indicator Indicator detail
Number of direct reports 2

Number of indirect reports 0

c)
 Technical skills Leadership competencies
Knowledge of applicable regulations and technology for fire
Fire Safety
detection and mitigation
knowledge of the requirements to manage emergencies and the
Civil protection
requirements of the authority to operate safely
Management of construction projects as well as safety controls
Project Manager
on site.
Ergonomics Know methodologies for designing ergonomic equipment.
Knowledge of Operational Excellence or TPM concepts focused
Continuous improvement
on Safety and Hygiene
Knowledge of safety rules in trailer loading areas as well as
Security in distribution centers
forklift safety
 Job Description | Protection Subdirectorate
Consumer and Antitrust
does? (put verb in infinitive) + how do you do it? + result (why do you do it?). On average 3 lines for each responsibility.

Walmart Define and

Shopping,
implement
Modular,
the strategies that allow that so much the stores as the areas of Staff as
to) Marketing, Marketing, Price Administration, among others, work in compliance with all applicable regulations regarding Consumer Protection and Antitrust, avoiding closures, fines or
immobilization seals, reputational damage to stores, as well as sanctions from competition authorities (Cofece, Ifetel, among others).
Mexico and Central America Advise and validate the timely attention and follow-up to in-person, telephone or mail consultations, related to subjects of
Protection to the Consumer (advertising, labelled, between others) and Antitrust (agreements with suppliers), in
topics regulatory
b) related to Consumer Protection and economic competition, with respect to the products that are marketed or intended to begin to be marketed, as well as in entering new markets derived
from new projects, in order to avoid fines, sanctions (closures or seals, suspension advertising), which can impose authorities such as Profeco, Cofepris, Cofece, Ifetel, as well as
damage
Advise and validate the timely attention and monitoring of the teams that manage own brands throughout the company in relation to the regulatory issues that must comply with the
Name of the position Consumer Protection and Antitrust Subdirectorate different products from both national and imported suppliers that are marketed and that are intended to be marketed (Consumer Protection ). Likewise, advise and validate the attention to
said teams in relation to the requirements that Buyers and import teams must meet within the negotiations and registrations of suppliers
c) in order to comply with guidelines on economic competition (Antitrust). This function is intended to prevent fines and sanctions from authorities (Prophecy,
Cofepris, Cofece) by commercialization of products that fail to comply normativity either by talks
of
Country of production: Mexico For RHO use only Buyers with suppliers using mechanisms that may be considered anti-competitive.
Establish and supervise the monitoring of the advertising of all physical formats and in line, identifying opportunities, giving
Country in which it applies: Mexico Authorization date: d) monitoring its resolution and planning the implementation of controls to ensure compliance with the Federal Consumer Protection Law and applicable regulations, avoiding reputational damage
Region in which it applies: Mexico Authorized by (SN): to the Company and sanctions by Profeco.
Vice presidency: Compliance Prepared by (SN): an Manage the management of controls of opportunities detected in print and/or digital advertising of all physical and online formats, through matrices where they are identified area
Address: Regulatory compliance Prepared by BP RHO: and/or associate and establishing preventive and corrective actions with the areas and/or
d) associates involved.
Area: Compliance Validated by DO: Oversee the review and integration of opportunities detected in advertising material issued by Headquarters, Stores and E
DP nomenclature: Commerce, complaints, as well as in emails or cases related to buyers' negotiations with suppliers, in order to ensure their proper inclusion in training and communications to the areas that
F) require it, contributing to reducing errors in said material, and ensuring
Reason for intervention: behaviors and use of correct language in negotiations, complying with Policies, Procedures and Guidelines applicable to each of
the programs.
Provide comments to legislative reforms, manuals, agreements, among other instruments sent by Institutional Relations and/or identified in the Official Gazette, on Protection to the
Consumer and Economic Competition, proposing and negotiating, in conjunction with
g) Legal and the relevant areas of the business, improvements, additions or deletions within these, identifying the impact on the business, as well as planning actions, implementing controls,
Instructions: write down the function/essence of the position, considering covering the following specifications: Action (infinitive verb) + function and carrying out communication and training to relevant areas, which prevent, avoid or
reduce risks for the Company.
(what does it do?) + guide (policy, law, procedure, plan, etc.) + result (what is it for? does it?). On average 5 lines. Coordinate the drafting of policies, procedures or guidelines necessary for compliance with the principles of the Consumer Protection and Antitrust Management System and the laws and
h) regulations relevant, and overseeing the establishment of controls so that
The Company has the standards that are required.
Determine, coordinate, and validate , in conjunction with the other Compliance areas (Food Safety, Health and Wellness, Product Safety, Continuous Improvement), Legal Operations,
Yo) commercial areas and Central Ops, product recalls from the sales floor related to Consumer Protection issues, avoiding sanctions from the authority and protecting the client and partner from
Responsible for developing the Antitrust Compliance and Consumer Protection Programs in Mexico; establishing the focus and strategies for misleading or abusive information.
both programs; organizing and supervising compliance matters related to Consumer Protection and Antitrust issues within the market in
Coordinate and lead meetings with the relevant areas for the Antitrust and Protection Programs to the Consumer, in order to review
coordination with the Director of Regulatory Compliance as well as International Antitrust and Consumer Protection Experts. This position must j) emerging situations, analyze and calibrate risks and establish and implement Action Plans to reduce risks in both programs.
determine, develop and implement strategies, together with allies in other areas such as Legal, Purchasing, E-commerce, Marketing, Coordinate and lead conferences on Consumer Protection and Antitrust, with the different markets where Walmart has operations, plan the agenda based on topics of interest, common
Marketing and Operations, to maintain highly trained personnel, involved and aware of the risks and requirements in the referred matters. ; k) risks identified in the markets, objectives, as well as in the
principles established in the Management System, in order to exchange good practices, relevant documents, and guidelines that contribute to achieving the maturity of the programs at the
while developing and leveraging internal and external alliances and networks to maximize the achievement of business objectives. regional level.
Determine and supervise the controls necessary for the establishment of Key Performance Indicators (KPI) regarding Consumer Protection and Antitrust; report thereof; establish action
l) plans derived from the analysis of the gaps and needs identified in the different areas where both programs impact; as well as the evaluation of the performance of these metrics in order to
implement the necessary adjustments to ensure the development of the programs.

Advise and establish policies, procedures and guidelines for the Content and Trust & Safety teams in Ecommerce, in order to ensure that the registration and maintenance of
the Ecommerce catalog of all online sales media (website, apps. kiosks,
m) lockers, among others) of the Company comply with the compliance attributes required by law, regulations and policies, as well as ensuring that restrictions or prohibitions on the sale of
2
gg p p, , products are met, avoiding sanctions and reputational damage for the Company.
direct reports (if you have them) and colleagues (all if they are different). Use the color green to mark the position being described. Coordinate and advise, in conjunction with E-Commerce Compliance, the relevant areas regarding economic competition and Consumer Protection, identifying training and advisory needs
and proposing communications and training. to E-Commerce;
n) in order to reduce advertising opportunities and promotions, and negotiations with suppliers that may be considered
anti-competitive.
Provide training to all relevant areas of the business in both Consumer Protection and Antitrust, identifying new training needs from new projects and structures in the Company, with the aim
of ensuring that know the
ñ scope the rules in matters of advertising, promotions and Consumer Protection, as well as the scope and characteristics of conduct that
they can consider as anti-competitive or abuse of dominance, planning the implementation of controls that prevent that
Direction of some of them are carried out by the associates.

Compliance eit Supervision

aspects.
and coordination of the writing of communications and training on Consumer Protection and Antitrust matters in order to raise awareness of the relevant areas of regulatory
relevant (e.g. new labeling requirements,
her increase in sanctions, new cases resolved by competition authorities), as well as to reinforce the relevant aspects contained in the management system.
Regulatory Coordinate and organize the categories of complaints regarding Consumer Protection and the Vice Presidency of Compliance, in order to ensure their approval, inclusion and
continuous reporting in all customer contact channels; and propose, in conjunction with Legal,
p) action plans for their care, recommend protocols for their care, as well as train the teams in charge of their care to ensure their proper attention and contribute to ensuring that they are not
escalated to Profeco.

Monitoring and attention to Audits on Consumer Protection and Antitrust matters, and establishing, in conjunction with the relevant areas, action plans (controls,
q) training, guidelines) that address and comply with the observations derived from them.

Subdirector r) Plan and establish objectives and strategies of the Consumer Protection and Antitrust Programs in order to promote their maturity in accordance with the Compliance Management System.

ate of s)
Coordinate, in conjunction with Legal, the collection, analysis and response to information requirements issued by authorities of
Competence in the investigations that it initiates and that are related to the markets where Walmart participates, ensuring compliance with these requirements in a timely manner, thereby
Protection avoiding the imposition of fines.

Identify areas of opportunity within the procedures that are related to the Consumer Protection and Antitrust
programs, in order to implement improvements that continuously generate savings
to and efficiencies for the Company.

Consumer Design and develop the strategy to ensure the implementation of controls, guidelines, training and communication throughout the company in order to reduce the risks of selling non-original
or) merchandise or that may violate industrial property laws, leading to deception of Consumers.

and Identify and organize information from different areas of the company involved in the management of fines, in order to report
v) monthly the fines that are imposed and paid derived from findings identified by the authority in the different Compliance Programs, as well as analyze their trends for the establishment of
Antitrust action plans regarding Consumer Protection

Advise the relevant areas of Purchasing, Real Estate Business, Corporate Development on new projects, mergers or acquisitions, among others, ensuring the alignment of the Antitrust
w Program with the Company's commercial strategy.
Internal and external relations with other areas

Instructions: enter the key areas within Walmart with which the position is related, the position, the frequency (monthly, weekly, biweekly, daily, etc., which is chosen from the drop-down list that appears in Economic, they are placed on an annualized basis and with the monetary value according to the region in which it applies: Mx= $,
the cell on the bottom side right), as well as the reason for contact with said area. See an example.
Cam= Dollars
Indicator Indicator detail

Area and position Contact frequency Reason for contact

Reduce the hours invested in the review, comments on promotions and advertising, by Compliance
through improvements in the processes that allow the areas to know requirements in order to
Advice and review on issues related to Consumer Protection/Antitrust. Sending communications.
1
Shopping (Self-service, Sams, Ecommerce). Vice Presidents,
Daily Training. Opportunity detection reports in Store/Tab/Flyer/Coupon/communication and guarantee that they comply with the applicable regulations, avoiding fines and sanctions for
Directors, Deputy Directors, Buyers
implementation of action plans (corrections, withdrawals). Reduction of man hours in promotion
advertising or misleading information.
review processes
On average, 2 promotions are received per day in which 40 to 60 minutes are invested in
2 reviewing and commenting on each one.
Supervise and review advertising material, promotions, terms and conditions of online stores/ to) 40 hours a month.
Advice on issues related to Consumer Protection (regulatory, authority criteria, regulation of
E-Commerce. Vice President, Directors, Deputy Directors,
Daily products for registration in the Marketplace, conditions and prohibitions on marketing of products,
Managers
attributes to be considered for the registration and maintenance of products). Advice on
negotiations regarding conduct that may be considered Anticompetitive. Communications/Training. Reduce the hours invested in obtaining, by Legal, through improvements in the processes that
Reduction of man hours in processes of allow the obtaining of invoices or documents that prove unjustified price increases, reducing the
obtaining invoices that allow timely risk of fines or stamps for not presenting documentation in time and shape.
Marketing of all formats. Directors, Deputy Directors and Review of advertising material and promotions/ Detection of opportunities in Tab/ Advice on issues
3
Managers
Daily
related to consumer protection/ Communications/ Training attention to regulator visits due to In 2017, fines of $145,000.00 and $155,000.00 were imposed in 2016 for unjustified price
unjustified price increases. increases VS $410,500.00 in fines in 2015.
40 hours a month.
Advise and communicate the Competition requirements to be implemented in its developments in b)
4 Digital Factory. Directors and Deputy Directors Bimonthly order to guarantee compliance with competition laws and their guidelines, mainly those related to
commercially sensitive information.
Reduction of fines imposed in previous years. Fines from 2017 $5,141,046.79 vs 2016
Reduction of operating expenses $5,470,270.24 Stamps from 2017 140 vs 2016 239
Coordination of actions on opportunities detected in stores and communications to (Consumer Protection)
5 Central Ops. Director and Deputy Director Biweekly them/Coordination of recall communications/ Support in the implementation of new projects in c)
stores ensuring compliance with the applicable Consumer Protection regulation.

Reduce the hours invested in the review and monitoring of complaints that impact each of the
Monitoring of findings derived from regulatory visits and implementation of actions to address Reduction of man hours in complaint compliance programs, through the development of categories that allow the areas to know the
6 Legal Operations: Director, Deputy Director Daily
opportunities.
review processes through preparation, scope of each one in order to guarantee that their attention as well as the corrective/preventive
socialization and training of categories action plans, avoiding increases, fines and sanctions by the authorities. This project is at the
of complaints received through all company level and not just Consumer Protection or Antitrust.
Other areas of Compliance. Coordination of actions on detected opportunities for product withdrawal, compliance attributes,
7
Vice President, Directors, Deputy Directors and Managers
Daily products with prohibitions or sales conditions, review of controls on regulatory visits and CIR company channels in all compliance In 2017, 2,274 complaints were reviewed.
findings for the implementation of action plans. Likewise, coordination with ecommerce compliance
to advise all areas of said vice presidency in the implementation of new projects, registration of programs.
new product categories, as well as the shutdown of products that do not
d)
8
Institutional Relations and Corporate Affairs. Director, Review and comments on initiatives regarding consumer protection and official standards.
Managers
Biweekly
Attention to cases Agreement of Good Practices. Prevention of risks of imposition of Fines that can be up to:
fines in economic competition for anti- 10% company income agreements between competitors
Coordination of actions on opportunities detected in stores and communications to competitive conduct or illicit 8% company income abuse of dominance $400,000.00 from illicit concentrations
9 Marketing. Deputy Directors, Managers Biweekly
them/Coordination of recall communications and related communications within marketing guides.
concentrations both at the company
an
and individual level.
Advice on issues related to controls for forecast managers (Antitrust) / development and d)
Replenishment, Demand Planning. Vice President, Director,
10 Monthly implementation of controls in tools developed to ensure the supply of sufficient products to meet
Deputy Director
customer demand.

Modular, Supplier Development, Commercial Strategy. Vice Advice on issues related to Antitrust (category captains, guidelines for Lay out room) and
11 Monthly
President, Director, Deputy Directors Consumer Protection.

Coordination and advice on competition issues. Coordination of actions, communications, drafting Service level
of guidelines, training on issues related to Antitrust, attention to authority requirements, attention
12 Legal Litigation. Director, Deputy Director Daily
to Good Practices Agreement cases; and collaboration regarding new and improved processes that
support compliance with competition laws. Identifying: Date/Person making the query/Topic/Query/Means of query.
345 queries were answered in Economic Competition and 164 in Consumer Protection from the
Consultation report (Antitrust a)
and
staff area.
Advice and coordination on Antitrust and Consumer Protection issues. Coordination of actions, Consumer Protection)
13 Legal Ecommerce. Director, Deputy Director, Manager Daily communications, drafting of guidelines, training on topics related to topics related to both Support is provided to the 2,387 Self-Service and Sams format stores, as well as the teams from
programs. the 5 online stores (Walmart Groceries, Walmart MG, Superama, Sams and Marketplace)
Antitrust advice on new projects for the company (mergers, acquisitions, new businesses).
Coordination in the review of controls for category captains, forecast managers, inplants;
implementation of controls for private label (maquila contracts, drafting and inclusion of exclusivity
Corporate Legal. Director, Deputy Managing Director TAB
Identifying: Advertising/ Period/ Date in which opportunity was detected/ Who detected/
14 and Biweekly clauses in contracts with strategic brand suppliers), as well as property opportunities Opportunity Matrix
Business/ Opportunity/ Conclusion/ Responsible area/ Responsible associate.
(Consumer Protection)
Support is provided to the 2,224 Self-Service format stores
Coordination of actions that allow closing compliance gaps in Consumer Protection issues and that
Price Administration/Merchandising Support. Directors, Deputy allow for continuous improvement of programs and the Operation.
15 Biweekly
Directors and Managers
Identifying: Format/Date received/Solution/Agreements/Commitments/Current
Status/Pending/Questions/Agreements and commitments Who? That? As? When? / Training/
16 Omnichannel. Director Monthly Advice and coordination on new projects (smart lockers, kiosk establishments) for the sale and E-commerce matrix (Consumer
delivery of products to clients in different media. c) Indicator (ie out of hours orders).
Protection)
Supporting the teams of the 5 online stores (Walmart groceries, Walmart MG, Superama, Sams
and Marketplace)
Call Center. Vice President, Directors, Deputy Directors and
17 Monthly Coordination in the review of complaints regarding Consumer Protection, review of categories and
Managers
advice on their attention. Training operators to fully understand the categories of complaints so
that the information is useful for the areas involved.
 Level Time Features

Experience in commercial regulations applicable to Consumer Protection (Consumer Protection

Ex. Management level position 5 years or more Law, Industrial Property Law, Federal Copyright Law) and on regulation and standards
applicable to the different products that are marketed in physical and online stores.

Experience in analysis of behaviors that can be classified as anti-competitive as well as analysis

of concentrations and mergers in order to advise and train teams involved in special company
projects.

Planning and development of strategies, policies, procedures and guidelines that allow
teamwork, cultivating an environment where associates respect and adhere to the guidelines
on Consumer Protection and Antitrust.

Planning, development of training and communications, and calendars thereof to the relevant
areas of the company, which allow them to identify the information to be considered in the
1 advertising of the products, according to seasons and events; as well as those anticompetitive
behaviors that may be sanctioned by the authority and that prevent competition and free
competition.

2 Establishment of criteria for the identification and selection of labeled packaging standards and
services on which guidelines, communication and training for the relevant areas of the
business, communication and training for the business regarding them should be focused.

Establishment and implementation of guidelines, policies, procedures, in order to meet the

requirements of Mexican regulation, in matters of advertising and commercial information, as
3
well as in matters of economic competition, considering what is established in the
management system as well as in the maturity assessment of both programs.

Design, control and reporting of performance metrics in order to identify gaps to establish
4
preventive and corrective action plans.

Advice as an expert in Consumer Protection and Antitrust, managing identified opportunities in

5
order to achieve commercial objectives, with a full understanding of the compliance strategy.

Consumer Protection Regulation, Advertising Regulation, Standards Update, Health Advertising Regulation, Economic Regulation,
Diplomas and courses: Economic Competition, Administrative Law, International Law

Language: English from 90 to 100% Level: Not necessaryBasic Intermediate Advanced

Others
Instructions: Fill out the following table with the knowledge
technical skills required by the position to fulfill its responsibilities
For HR use only
Technical skills Leadership competencies

Knowledge of the Federal Consumer Protection Law and its Regulations

Knowledge of the standardization system and official Mexican standards relevant to the
business (food, beverages, etc.)

Knowledge of Microsoft Office, especially use of Excel and P o wer Poi n t

Regulatory Provisions.

Knowledge of economic regulation.

Knowledge of analysis and application of laws.

Knowledge of resolutions and precedents of Consumer Protection and Economic Competition

authorities.
What other companies are doing…

• The supermarket to your

work • Guitar Hero in the office
• Dry cleaner • Bancomer branch inside the office • Ben & Jerry's Ice
Cream
• PEPSICO • Weekly massages
• Quarterly Spa
• Gym
• Home Office
• Free product and preferential
Scheme
prices
• Creative room
• 4 months for paternity or
• Massages in your workplace maternity

• 3 sabbatical months for every

Google • 45 days of birth leave

child and/or adoption
10
years of work
• Gym
• 6 months of breastfeeding
• Laundry rooms
• massage rooms
• beauty salon service □ Microsoft Free fruit and yogurt every
morning .
• Quiet room
• Free healthy snacks
• Sustainable vegetables
 Walmart the best place to work!

Development Total Reward Health & Responsibility

of and Wellness Social
•
Career
Annual Talent Planning Benefits
• Performance bonus balance
• Development programs and • Bonus Corporate health, Model
functional and leadership • Vacation bonus wellness and
competencies sustainability
• Major medical expenses and cultural events
• Publication of vacancies on Strategies that
life insurance policies Agreements
the portal giving priority to promote economic
• Retirement plan Security of
internal talent growth, social
• Other benefits information,
• Employment Equity development and
Comprehensive Life Program people and
Certifications care for the
Organizational climate committee facilities
• Competitive remuneration environment Annual
Policies that seek work-life
above the market midpoint recognitions and
certifications
 What else has Walmart done to be the
best place to work?

Initiative Example

Sales to employees Children's products, appliances, cosmetics, promotional products, etc.

Employee discounts Hotels in different parts of the country, language schools and agreements with schools from
Basic Education to Higher Education, eye doctor, physical image and laboratories, discounts on
car services

Life Balance: Mother's Day, half a work day

Corporate events Halloween, Rosca de Reyes, Candlemas Day, Health Fair, Christmas toast, etc.

Security and health at work Brigades, Safety and health campaign

 GENERAL CONCLUSION.

The obstacles to labor inclusion in female talent are still too evident in our society, however, the Human
Resources area increasingly plays a very important role in the issue of labor inclusion, managing to
promote independence and economic rights in female talent, encouraging their productive capacity,
facilitating the access of female talent on equal terms with men in terms of resources, employment, market
and commerce and finally eliminating segregation at work.
We identified that Walmart is one of the companies certified by its "gender equality" standards, however,
analyzing the data extracted from this work, we concluded that the numbers really support us that gender
equality is not managed, this is due to our own culture, the psychology of the Mexican and even workplace
discrimination.
We consider that it is important for the supervision of the CNDH and STPS to ensure that the gender equity
and inclusion committee found within Walmart is followed to the letter.
 Really, the situation that we face every day gives us the guideline to be able to
develop new strategies for the female gender. Since it is sometimes difficult to change or modify the thinking of a nucleus. But it is not an obstacle to be able to do it. I take away
from this work that Mexico needs to have a greater overview, and break
REBECA. paradigms, to understand that a woman can have the same opportunities as
anyone, and that it does not weaken the organizational structure or affect the image of the country itself.

Conclusions Process alignment is the business strategy.

Use more data (be more financial).

Personal.
Speak the same language as the CEO.
Importance of the job description.
Planning and improvement.
Adaptability.
Change of mindset.
Focus on results.
CREATIVITY TO GENERATE NEW STRATEGIES .

Currently, women's capacity to act is increasingly evident and impressive in women's movements
around the world, in civil society organizations, at the level of the state and political society. Despite some initial setbacks and subsequent loss of momentum, strategies have been adapted and revised
to help women gain political power under the rules of the democratic game. The access of a greater number of women to the Senate, municipal councils and other local administrative bodies has
contributed to the consolidation of democracy around the world. Regardless of where
they live, gender equality is a fundamental human right. Establishing new legal
FRANCISCO. frameworks on women's equality in the workplace and eradicating harmful practices
on women is crucial to ending gender-based discrimination that prevails in many
countries around the world.

Bibliographies.
■ Expansion. (2019). In 2018, Walmart achieved its highest profitability in nine years.
 2019, November 19, from Expansión Retrieved from
https://expansion.mx/empresas/2019/02/13/walmart-logra-en-2018-su-mayor-
profitability-en-nueve-anos
■ Expansion. (2011). Walmart, 'the king' of productivity. 2019, November 19, from
Expansión Retrieved from
https://expansion.mx/negocios/2011/05/16/walmart-el-rey-de-la-producttividad .
■ https://www.ipade.mx/wp-
co.pdf
content/uploads/2017/04/Estadisticas_sobre_mujeres_y_empresarias_en_Mexi

■ https://app.centraltest.com/carvajal/secureLink/xszS7cDx1nbYWqw1t7VwEZe4 Dbiyfljf