Statutory Instrument 124 of 2013. [CAP.

28:01]

Collective Bargaining Agreement: Tourism Industry

(General Conditions)
______________________________________________________________
IT is hereby notified in terms of section 80 of the Labour Act [Chapter 28:01], that
the Minister of Labour and Social Services has approved the publication of the
Collective Bargaining Agreement registered in terms of Section 79 of the Act, set out
in the Schedule.

SCHEDULE

NATIONAL EMPLOYMENT COUNCIL FOR THE TOURISM INDUSTRY

GENERAL CONDITIONS

This agreement made and entered into in accordance with the provisions of the
Labour Act [Chapter 28:01] between the Employers Association for Tours and
Safari Operators and the Boating Association of Zimbabwe for the Tourism Industry
(hereinafter referred to as” the employers or “the employers organisations” of the one
party and the National Museums, Monuments, Travel, Tourism, Game Parks and
Wildlife Workers Union of Zimbabwe and the Zimbabwe Tourism and Allied
Workers Union(hereinafter referred to as “the employees” or “the Trade Unions” of
the other party being parties to the National Employment Council for the Tourism
Industry shall be read as the Principal Collective Bargaining Agreement, Tourism
Industry (General Conditions).

This Agreement shall have categories of establishment or undertakings. Parties to the

Council further agree that the occupations in their areas of coverage will be covered
in two sectors.

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INDEX TO AGREEMENT
PART 1

Clause
1. Scope of application of agreement.
2. Period of agreement.
3. Alteration of agreement.
4. Interpretations and Definitions.
5. Administration of Agreement.

PART II
GENERAL CONDITIONS OF EMPLOYMENT

6. Contracts of employment and notice.

7. Wages, Grading, increments and Schedules of Jobs: All grades
8. Compliance in respect for the occupations
9. Overtime rates of pay.
10. Conversion of rates.
11. Deductions from wages.
12. Payment of wages.
13. Transport, lights, fuel and housing allowances
14. Leave, time off, public holidays and
Special leave
15. Sick leave and incapacity.
16. Maternity leave.
17. Gratuity and Pension
18. Uniforms, protective clothing, tools and equipment.
19. Exemptions
20. Designated Agents
21. Trade Union representation on the Council
22. Representation of Parties in Court
23. Claims for terminal benefits
24. Retrenchment
25. Ethics

PART III

26. Classification of undertakings

Class I – Small undertakings
Class II – Medium undertakings
Class III – Large undertakings

PART IV

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 DECLARATION BY EMPLOYER

27. Registration of employers.

28. Registers

PART V
EXPENSES OF THE COUNCIL
29. Council dues
30. Application of agreement.
31. Declaration

ANNEXURE A Employment Code of Conduct

ANNEXURE 1: Definition of Offences

ANNEXURE 2: Code of Conduct

ANNEXURE 3: Notification to Attend Disciplinary Hearing

ANNEXURE 4: Outcome of Disciplinary Hearing

ANNEXURE 5: Grievance Complaint Form

ANNEXURE 6: Grievance Outcome Form

ANNEXURE 7: Notification of Appeal against Disciplinary Action

ANNEXURE B: Wage Grades and Values – Sector I

ANNEXURE C: Wage Grades and Values – Sector II

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1. SCOPE OF APPLICATION OF AGREEMENT

The terms of this agreement shall be binding upon and shall be observed by
all those employers and employees whose activity or product category falls under
Sector I (the Leisure Sector) and those employers and employees whose activity or
product category falls under Sector II (Wild Life, Natural Resources Conservation
and Utilisation)

2. PERIOD OF OPERATION OF AGREEMENT

This agreement shall come into operation on the date of its registration and shall
remain in force for as long as parties to the Council have not made any
amendment/s.

3. ALTERATION OF AGREEMENT

The agreement may be amended by agreement of the parties.

4. INTERPRETATIONS AND DEFINITIONS

(1) Any expressions used in this agreement, which are defined in the Labour Act
[Chapter 28:01] other than those defined in this clause, shall have the same
meaning as in the Act. Further, words purporting masculine gender to include
female gender unless inconsistent with the context.

“Act” means the Labour Act [Chapter 28:01]

“Appeals Committee” means a joint group with an equal number of employer and
employee representatives at the National Employment Council level and or at the
workplace.

“Allowances” means allowances that include housing allowances, cooking fuel

allowances, light allowances, danger allowances and any other allowances that may
from time to time be gazetted by a Council’s resolution.

“Antipoaching units” means a voluntarily organisation responsible for the prevention

of unnecessary killing of animals, protection of abandoned wild animals such as
lions, leopards, rhinos and any other species and the destruction of the environment in
a controlled game safari area whose class of sector is in Sector 11 and employ mostly
Game monitors, game scouts and trekkers.

“Art galleries” these are established safari curio shops that sell high quality hand-
crafted local and international art facts products and are also displayed as in the same
manner as museums with a variety of other exhibits, this means that they are also
exhibiting centres of old art facts, provided that they are not wholly owned by the
Government of Zimbabwe.

“Boating Sector” means the other section of the leisure water sport sector that
specialises in house boats, cruises, ferries and freights along the river that has no

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rapids where by clients enjoy a safari activity of tiger and bream fishing, game
viewing and various water sports

“Boat Cruise” means a touristic product that is owned by a safari operator and is a
leisure activity which can be booked by clients for the purpose of excursion or
expeditions. It is a soft adventure activity that can include sundowner cruises, sunset
cruises and is done in the river where they are no rapids

“Bungee Jump” This is an adventure activity that falls under leisure sector and is
done at a high bridge like Victoria Falls Bridge. It is done under the guidance of a
bungee jump instructor and a bridge crew rescuer using tested and approved ropes.

“Bird watching safari” means a leisure activity that is meant to make a tourist learn
many species of wild birds. Clients capture the information by using binoculars and
taking photographs.

“Casual Employee” means an employee employed by an employer for not more than
a total of six weeks in any four consecutive months and who does not fall within the
definition of a part-time worker.

“Chief Executive” means the Managing Director for the establishment or

Organisation.

“Code of Conduct” means a set of guidelines and rules by which the tourism industry
administers and manages breaches of established rules and behaviour and the solving
of employees grievances in the tourism industry. The Code of Conduct must be
registered in terms of the provisions of the Act

“Crocodile attraction” means a touristic product that generate a direct income from
tourists, owned by those employers who keep crocodiles for recreational purposes
and all employees in that particular establishment fall under sector 1 regardless of
direct contact with clients.

“Conservancies and sanctuaries” means any area that is occupied by a conservator for
the purpose of Wildlife Management, game farming, game capture and translocation
of wild animals.

“Canoeing safaris” means a leisure activity done along a non rapidly river or dam
under the guidance of a canoe guide for the benefit of viewing animals such as
hippos, elephants and birds.

“Cultural Tours” means a safari activity that is conducted by a tour operator into rural
areas for the purpose of meeting the villagers and learn about their culture as well as
take part in the day’s activities and this activity is done under the guidance of a Tour
Guide who is able to interpret to clients activities that are done in any rural area that
he could have conducted the village tour

“Disciplinary Officer” means the Accused Employee’s immediate Supervisor/

Manager/Charge Hand/Foreman/Departmental Manager. The Disciplinary Officer
decides on cases referred to as minor and moderate in the schedule of offences.

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“Designated Agent” means a person appointed in terms of Section 63 of the Act to
assist in giving effect to the terms of any agreement entered into by the parties to the
Council.

“Designated Facilities,” means those touristic products that are registered by ZTA
and owned by Safari Operators in the tourism industry.

“Designated Tourist Facilities” means any facility designated as a tourist facility in

terms of Section 35 of the Tourism Act including the following but not limited to
safari operations, Travel, tours and booking offices, game parks, hunting camps,
fishing camps, photographic camps, snake parks, water parks, art galleries, curio
shops, tour boat excursions and boat rental operations, camp grounds, crocodile
attractions, ferries, freights and house boats.

“Designated Trades” means occupations of skilled workers to include Lion Handling,

Elephant handling, Kayaking, Rafting and any other occupations defined as
Designated Trades in the Tourism Industry.

“Disciplinary Committee” means a committee put in place by the employer and

employees to decide on cases referred to as severe and extreme in the schedule of
offences. The Disciplinary Committee shall consist of the following:

1. Chairperson nominated by management who must be at the level of Head of

Department usually a Human Resources Manager provided the person is not the
Head of Department for the Accused Employee.

2. Two/three management representatives to represent the company depending on

the size of the establishment

3. Two/three workers representatives to represent the employee depending on the

size of the establishment

“Day off” means any full day in a week on which an employee is not normally
required to work.

“Employee” means any person engaged by an employer to perform duties in any of

the undertakings whose job title or classification is covered by this Agreement.

“Employer” means any person whose businesses, enterprises provide tourists

products and services, who provides work for persons covered by this Agreement.

“Establishment” means any place in or on which any activity of the tourism industry
or touristic product are carried on including booking offices, game parks, game
lodges, safari lodges, hunting camps, fishing camps, safari camps, camp grounds,
conservancies, crocodile attractions, historical attractions not excluding workshops,
showrooms, kitchens and bar outlets.

“Executive Management Committee” means a Committee made up of the National

Chairmen and National Secretaries of the Employers Associations party to the

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Council and the National Chairmen and National Secretaries of the Employees
Organisations party to the Council.

“Elephant back safaris” means a leisure activity that is conducted by riding an

elephant from point “A” to point “B” and clients may sometime be required to do an
interaction with elephants by feeding them and taking some photographs while sited
on the elephant’s leg

“Fixed Term Employee” means an employee whose contract of employment has a

starting and a finishing date.

“Grading” means checking, assessing and evaluating a job to be occupied by an

employee so that conditions of service of that job are determined accurately by its
type and has a particular grade.

“Grievance” means a feeling or belief that an injustice or unfair labour practice has
been suffered. It involves complaints in relation to the employment situation.

“Grievance Committee” means a Committee put in place by the employer and

employees to attend to grievances brought to their attention. The Committee shall be
constituted along the same lines as the Disciplinary Committee above.

“Hearing Officer” means the appointed Designated Officer or Authority within an

establishment appointed by the employer and who may not be engaged by the same
employer.

“Leave pay” means wages due for a period of paid vacation leave to which an
employee is entitled in accordance with this agreement

“Lion walk safari” means a leisure activity that is conducted by walking with termed
lions in a safari designated area under the guidance of a qualified lion handler. This is
a unique safari adventure activity that requires courage from clients to undergo it.

“Museum and monuments” means a place specifically designated as a historic site

viewing and heritage site, containing some superb and unique displays with exhibits
illustrating the history, mineral wealth, and wildlife of Zimbabwe. It is an
establishment displayed with different art facts that are old in age, ranging from
thousand decades.

“NEC” means the National Employment Council for the Tourism Industry

“Overtime work” means that work performed after normal working hours and
includes but not limited with the bookings of arrival of tourists.

“Offence” means any offence specified in the schedule of offences.

“Operator” means a licensed safari outfitter by Zimbabwe Tourism Authority

(Z.T.A.) who is given a product category in the tourism industry.

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“Party” refers to the employee accused of misconduct, and or aggrieved employee or
employer.

“Peak Day(s)” means that period of a day/ days that include Saturday, Sunday and
Public holiday on which players in the tourism industry receive more business from
tourists.

“Photographic safaris” means a licensed touristic product classified under the leisure
section and is conducted in game safari areas under the guidance of a safari guide. On
this activity clients are only allowed to do the photographic for business marketing
outside the world, no killing of wild animals is allowed. The clients must have
binoculars for easy site viewing of animals they want to take photographs.

“Piece work” means any system by which earnings are calculated wholly on the
quantity or output of work done, irrespective of the time spent on such work

“Resident Safari Operator” means a safari operator who is ordinarily resident in

Zimbabwe and is registered as an employer in the tourism industry by the National
employment Council for the Tourism Industry.

“Sectors” means a category in which the two groups of employers and employees in
the tourism industry have their businesses and job occupations covered by this
agreement.
“Sector 1” (Leisure Sector) means without in any way limiting the ordinary meaning
of the expression, those activities in which employers and employees are engaged in
offering any services in, Art Galleries, Bird watching safaris, Boat cruises, Travel,
tours and Booking agents, Bungee jump, Canoeing safaris, Crocodile attractions,
Cultural Tours, Elephant back safaris, Ferries and freight, Game drive safaris (game
viewing),Gorge swing safaris, Helicopter flights, Horse trails/rides, House boat
safaris, Jet boat safaris, Kayaking safaris, Lion walk safaris, Museum and
Monuments, River boarding, Sport fishing safaris, Sunset cruises, Tours and
transfers, Village tours and White water rafting safaris.

“Sector lB” ( Sport Hunting Safaris and Photographic Safaris) means without way
limiting the ordinary meaning of the expression, those activities which employers and
employees are engaged in offering any touristic services in game parks, snake parks,
safari lodges, safari camps, water parks and wilderness trekking under the guidance
of a professional hunter.

“Sector II” (Wild Life, Natural Resources Conservation and Utilisation) means
without in way limiting the meaning of the expression, those activities in which
employers and employees are engaged in offering the services in Anti-poaching
Units, Campfire Facilities, Conservancies and Sanctuaries, Conservation and
Botanical Management, Game capture and Translocation, Game farming, Game
Parks, Photographic safaris, Safari camps, Safari Lodges, Snake Parks, Sport hunting,
Water Parks, Wilderness trekking and Wildlife Management

“Sport hunting safaris” means a leisure activity conducted by a safari outfitter under
the guidance of a Professional Hunter and is conducted within a concession from

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which a Safari Camp or Lodge may be established. In return the outfitter sale trophies
to the outside world. The outfitter must be licensed to sell those trophies.

“Safari or Bush Camp” means a removable or permanent accommodation located in

natural surroundings and built in a local traditional style but not excluding hunting
camps, safari lodges, photographic camps and fishing camps that are used as
commercial establishments for the purpose of conducting touristic products such as
sport hunting, photographic, sport fishing in a designated safari area.

“Seasonal Employees” means those employees engaged in sport hunting,

photographic safaris, sport fishing, rafting and canoeing only at certain times of the
year.

“Seasonal Work” means work that is owing to the nature of the tourism industry and
is performed only at certain times of the year.

“Short Time” means working time, which is reduced below the ordinary hours of
work in the establishment when such reduction is due to slackness or the exigencies
of trade, financial incapacitation and can only be granted by the council.

“ Travel, tours and booking Agents” means a travel management service incentive
safari tour operator (I.T.O.) who depends on commissions to offer a wide range of
travel options to tourists excluding airline bookings and ticketing, travel insurance,
car and bus hire but not excluding accommodation and conference bookings, tours
inbound and outbound bookings, visa consolation, and any other safari activities such
as elephant riding, elephant interaction, horse riding safaris, guided walking safaris,
lion den encounter, lion walk safaris and his place of operation can either be an office
or a desk set at a designated touristic facility that may include a hotel or a safari
lodge.

“Tourism NEC transport allowance” means transport allowance which is an NEC

allocated and agreed amount of monthly pay to enable an employee to travel to work,
this allowance is only applicable to all employees who are not provided transport
regardless of the distance from home to work place.

“Tours and transfers” Means a touristic product which is a combination of soft

adventure activities that includes crocodile farm tours, airport transfers, tour of the
Victoria Falls on foot, steam train safaris, game walks and drives, craft and curio
shopping, boma dinner and traditional dance shows.

“Tourism Industry” means without in any way limiting the ordinary meaning of the
expression, the industry in which employers and employees are associated together
whose activity or product category falls under Sector 1 (Leisure Sector) and
employers and employees associated together whose activities fall under Sector 11
(Wild Life, Natural Resources Conservation and Utilisation) for the purpose of
carrying on those activities on any premises, other than hotels and guest houses that
purely provide commercial accommodation and catering for commercial food
provision to visitors and tourists.

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“Tourism Products” means any leisure and conservation products and services
including the following but not limited to sport hunting safaris, photographic safaris,
elephant back safaris, lion walk safaris, sport fishing safaris, cultural tours, village
tours, game viewing safaris, white water rafting, canoeing safaris, bungee jumping,
horse rides, gorge swings, helicopter flights, steam train safaris, kayaking, anti-
poaching services, micro lights, boat cruises, house boats, wildlife management, lion
den encounter, crocodile attractions, sunset cruises, wilderness trekking, game
farming, conservation and botanical management, game capture and translocation and
all those activities or touristic products that fall under sector i and ii.

“Trade Union” means a union registered in terms of the provisions of the Act to
represent the interests of the employees in this tourism industry.

“Task work” means the setting by an employer to an employee of stated task to be

completed as a condition of earning wages

“Tips” means gratuitous payment made by a customer to an employee or employees

in an establishment for disbursement by the employee or employees, at his or their
discretion, and over which the employer shall have no discretion both regarding
collection and distribution of such tip and gratuity

“White water rafting safaris” means the leisure activity that is done along the river
with rapids and is done under the guidance of a qualified rafting guide for rafting
expedition with clients. It is a high adrenalin leisure activity that requires courage to
clients who rafts although are under the guidance of safety kayakers

“Workers Committee” means a group of employees elected by non-managerial

employees to represent their interests at the work place.

“Working Day” means that period of any day during which the usual day shift is
worked and may include Saturdays, Sunday and Public holidays in the tourism
industry.

“Wages” means the earnings of any employee, but does not include any payment in
respect of overtime, allowances or any bonus, tips or other like benefits

“Working Employer/Director,” means an owner, employer, partner or director who

himself performs work in his establishment similar to that carried out by an employee
in the tourism industry.

5. ADMINISTRATION OF AGREEMENT

The Council shall be the body responsible for the administration of this
agreement, and it may issue expressions of opinion not inconsistent with the
provisions hereof for the guidance of employers and employees and may
delegate any of its duties or powers to its executive committee or to
committees appointed by Council.

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 PART II

GENERAL CONDITIONS OF EMPLOYMENT

6. (1) Contracts of employment and Notice

(a) Upon engagement, or any change of occupation, the employer shall inform
the employee, in writing, in the manner prescribed by council, of the full
terms and nature of his contract, which shall include:

(i) the name and address of the employer;

(ii) the period of time, if limited, for which the employee is
engaged;
(iii) the terms of probation, if any;
(iv) the terms of any employment code;
(v) particulars of the employee’s remuneration, its manner of
calculations and intervals at which it will be paid
(vi) particulars of the benefits receivable in the event of sickness or
pregnancy;
(vii) hours of work;
(viii) particulars of any bonus or incentive production scheme;
(ix) particulars of vacation leave and vacation pay;
(x) particulars of any other benefits provided under the contract of
employment.

The employer and employee shall each sign two copies of the contract form, of which
the first copy shall be handed to the employee and the other copy shall be retained by
the employer.

(2) Except where a longer period of notice has been provided for under a contract
of employment or in any relevant enactment, and subject to sub sections (3) ,
(4) and (5), notice of termination of the contract of employment to be given by
either party shall be –

(a) three months in the case of a contract without limit of time or a contract for
a period of two years or more;
(b) two months in the case of a contract for a period of one year or more but
less than two years;
(c) one month in the case of a contract for a period of six months or more but
less than one year;
(d) two weeks in the case of a contract for a period of three months or more but
less than six months;
(e) one day in the case of a contract for a period of less than three months or in
the case of casual work or seasonal work.

(3) A contract of employment may provide in writing for a single, non renewable
probationary period of not more than-

(a) One day in the case of casual work or seasonal work; or

(b) Three Months in any other case.

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(4) Whenever an employee has been provided with accommodation directly or
indirectly by his employer the employee shall not be required to vacate the
accommodation before the expiry of a period of one month after the period of
notice specified in terms of sub subsection (2) or (3) unless the contract has
been terminated under sub sections 4 (a) and (b).
a) If the employee has been dismissed through disciplinary action or
currently serving a probationary period, then the employee should vacate
the employer’s accommodation within 3 days.
b) Where a contract has been terminated under sub clause 6 of this section,
the employee shall vacate the employer’s accommodation within 7 days.

(5) Notwithstanding sub section (2) or (3), the parties to any contract of
employment may, by mutual agreement, terminate such contract and waive the
right to notice.

(6) Notwithstanding the provisions of sub subsections (2) and (3) –

(a) An employer may discharge his obligations by paying the employee

wages and allowances for and in lieu of the period of notice required to
be given in terms of this section.

(b) An employee may terminate his contract of employment at any time

without notice, on paying his employer one day’s pay for every day on
which he would have been required to work had he given notice of
termination in terms of sub section (2) or (3).

(c) Where termination of the contract is at the initiative of the employee, the
employer shall have the right to withhold any such remuneration due as a
means of compensation for notice not given according to sub sections (2)
and (3).

(7) Neither the employer nor the employee shall give notice of termination of
contract whilst the employee is absent on paid leave, sick leave or vacation
leave.

(8) Any contract of employment which is for a stipulated period shall specify the
date of commencement and the date of termination thereof, and no further
notice to terminate the contract on due date shall be required from either party.

7. WAGES, GRADING AND INCREMENTS

(1) Every employer shall place each employee in the grade prescribed
appropriate to his occupation and pay wages to such employee of at least
the amount prescribed by the Council for the employee’s grade or class
and no employee may accept wages amounting to less than the amount
prescribed for him by the Council, except where exemption has been
granted

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(2) Payment of wages shall be as per the schedule in Annexures B and C
dependent upon the Sector of employment. This agreement does not
prohibit Employers to pay more than the minimum rates if they are able
to do so in order to retain and motivate staff.
(3) Details on the job titles, grades and position descriptions are contained
under classification of occupations.

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 PART A

Classification of Grades relating to employees under Sector I

(Leisure Sector)

Job Title Position Descriptions

Grade 1

Boiler Hand Means an employee who operates the boiler for the
purpose of processing trophies and ensure constant
steam pressure

Camp Attendant / Cleaner An employee engaged in carrying

out cleaning duties at a safari camp

General Hand / Worker An employee who is engaged in any duties

/ Labourer of general cleaning or
labouring duties

Grounds and Garden Hand An employee engaged to undertake gardening

duties around an establishment. May cut grass,
trim hedges, trim bushes and generally keep the
area neat and tidy

Internal Messenger Engaged in collecting, delivering and conveying

letters, parcels, memorandums etc between
office, May be required to clean and make tea
for office staff or management staff

Loader Generally employed as a casual for specific task

of loading goods or equipments

Office Cleaner Carries out office cleaning duties either during or

after normal office hours by dusting using mobs,
chemicals and detergents

Porter – Kitchen An employee engaged in cleaning a safari camp

Kitchen, washing or sorting plates, crockery or
glass, conveying loading and unloading foodstuffs

Porter – Rafting Means employee employed to load and carry the

equipments necessary for rafting, canoeing and any
other menial work required within the tourism
industry. These employees are entitled to be
employed full time and graded and if not employed
full time then they are entitled to work on a fixed
term contract/casual basis
Canteen Scullion Means an employee engaged to do any

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 general work in the canteen that include
the washing of utensils and assisting the
canteen cook

Stable Hand An employee mployed to clean horse or elephant

stables and also does the
general maintenance of the
stables

Learner coxswain Means an employee who performs the duties of

piloting a vessel, under supervision and is studying
for the launch master’s class 2(restricted)
certificate of competency

Deck-hand crew Means an employee engaged in general duties

in connection with the operation of a vessel

Crocodile pen attendant is employed to clean crocodile pens and

otherwise maintain sanitary and
hygienic state of crocodile pens
Band saw operator An employee engaged to cut, minces,
mixes meat of crocodiles before
being packed
Job titles Position Description

Grade 2

Bar Hand An employee engaged to do general work at the bar

outlet of a safari camp, washing glasses and
assisting
the barman and can also do general labouring duties

Bedroom Hand An employee engaged to carry out any of the

following;
cleaning the chalets/rooms, making beds and giving
general bedroom services to clients and any other
duties related thereto

Canteen Porter An employee engaged to cook staff meals and also

assist cook/chefs. He also perform duties of a
kitchen porter
Caretaker An employee engaged to do general labouring work
and can also perform duties of a watchman

Commercial Travellers Does same duties like a tour/desk junior

Assistant consultant and must have good
public relations skills

Community Events Assistant Same duties performed by a commercial

traveller assistant and is in charge of a

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 touring van, visiting shows and exhibitions
and who is responsible for erecting the
pavilion and public address system, operating
the show equipments.
Doorman An employee engaged on part time work only when
there is a function at an establishment to look after
the
main entrance welcoming guest/clients

Driver (Class A) An employee possessing a light motor-vehicle

class 4 driver’s licence and is only authorised to
transport staff and or equipments or company
products

Filing clerk An employee engaged in assisting clerical work,

recording receipts and despatch of goods, issues
materials and ensure that it reaches its destination

Fuel Attendant An employee engaged in the issuing of fuel through

mechanical or electronic pumps, the filling of
radiators,
toping up of batteries and duties of similar nature

Gate Keeper An employee charged with ensuring the control and

security of the movement of people into the
premises,
including the checking and searching of persons,
vehicles,
and any goods, equipments, properties entering and
leaving premises and shall include a person
employed
as a watchman/guard and or caretaker

Groom (Class One) Means an employee who cleans elephant and horse
stables and the yards, takes care of the entire
premises and some time assist the feeding of the
elephants and horses, under the senior stable hand
Head gardener An employee who is in charge of not less than three
gardeners and or could have served as a gardener for
not
less than five years

Invoice clerk An employee engaged in office work whose duties

may
include filing and do any other clerical work and is
under
the supervision of a senior invoice clerk

Laundry Hand An employee employed to do laundry at a safari

camp

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 that includes the washing of clients’ linen and works
under
the supervision of a linen supervisor

Messenger Means an employee whose duties involves

delivering
parcels or posting letters for an establishment and
can also
do general work like making tea for office staff

Office cleaner – senior An employee who is employed to take

charge of the cleaning office staff and should have
worked for the same
company for not less
than five years as an office cleaner

Pump Attendant An employee mostly employed by a safari operator

who is engaged in the business of conservation,
game farming and wildlife management to make
sure that all water hole have sufficient water for
animals and can report any water pump leakages
Crocodile egg collector An employee who is specifically employed to
collect crocodile eggs around the crocodile pens
Store man – assistant Means an employee who is engaged in a workshop
environment and assist a store man senior

Ticket Issuer An employee engaged in issuing tickets and

must have done shorthand typing course as
the job requires him to be accurate

Valet An employee engaged in carrying clients’ luggage

at their arrival and may sometimes be required to
serve clients light meals such as drinks

Waiter – Trainee An employee who is a beginner in the waitering

arena. He can be on attachments training waitress
duties and also assists in the kitchen
Warehouse – assistant An employee engaged to assist a buyer at a
a warehouse and can also perform duties
of a store man assistant

Watchman An employee charged with the responsibility

of securing property of the company either
during the day or night. He can be positioned
either at the gate or go around the complex
patrolling and preventing access to intruders

Workshop Assistant junior An employee engaged to assist senior mechanics. He

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 works as a spanner boy
and cannot be allowed to
attend any vehicle
maintenance
without a qualified mechanic

Crocodile egg incubator Means an employee who is engaged to

attendant manage and maintain the crocodiles in
a hatching, regulating humidity and
temperatures after egg collection before
hatching.

Job titles Position Description

Grade 3

Bedroom hand – senior Means an employee whose duties include

the following; cleaning the bedrooms, making
beds, giving general bedroom services to clients
and any other duties related thereto and should
have worked for at least five years in a Safari
camp, Game Park or safari lodge

Canteen Cook Means an employee responsible

for preparing staff meals and should
have worked as a canteen scullion
for at least three years

Chief Airfield Attendant An employee responsible for the cleaning

of an airstrip and in is charge of the general
staff who are general workers responsible
for the general maintenance of the airstrip

Commis Cook Means an employee other than a commis

waiter employed at a hotel but a safari commis
cook employed at a safari camp and is under
training as a cook and who is under supervision
in his safari camp section
Commis Waiter Means an employee who is engaged as a learner
waiter but is responsible to do both duties of a
commis cook and waitresses duties within an
establishment of a safari camp or lodge

Driver (Class B) Means an employee who possess a motor vehicle

Class 2 driver’s licence and is employed to transport
employees, company equipments and or products

18
Dry cleaning & washing Means an employee engaged
machine operator to operate a dry and washing
machine and must have worked as
a laundry hand at least three years
Gate checker An employee engaged to control the gate
making sure that all visitors and any
deliveries are checked and in most cases
keeps the gate closed for security purpose
Head Groom Means an employee who is engaged as a supervisor
of groomers and is capable of shoeing horses,
feeding
horses, rhinos and elephants
Guard – In house Security Means an employee engaged as a
Senior watchman whose
duties are directly
related
to the protection of company property
and must have worked as a junior
watchman for at least five years supervising
not less than ten watchmen

Kitchen porter – head Means an employee who supervises

not less than four kitchen porters at
a safari camp/lodge and can also do the duties
of a commis waiter

Linen supervisor Means an employee who supervises the

other linen staff and is responsible for the
linen in collecting, distributing and repairing
linen

Office machine controller An employee who is in charge of office

machinery and at the same time controlling
the activities of the other staff that uses
machines and must have worked as a
machine operator for not less than two years

Photographic preparation Means an employee engaged in the operation

& finishing operator of mounting, slitting, print-chopping, numbering,
projection, negative chopping, splicing, receiving,
rough sorting and order match-up

Picture frame maker (class An employee engaged in cutting pre-

one) moulded wood by means of a mitre
box or guillotine and who produces cut-
out mounts, pastes pictures on backing

19
 and cuts glass, and who has two years
of services in the category of picture-
frame maker

Porter – Kitchen – Supervisor Means an employee engaged to supervise

not less than four kitchen porter in one
kitchen and also assist in the stock taking
of crockery, glasses and also loading and
unloading ordered foodstuffs and duties
related thereto.

Porter – Rafting – Supervisor Means an employee responsible for the

supervision of not less than twelve rafting
porters. His duties is to organise rafts,
equipments and controls river rafting
porters on a rafting trip. He should have
worked as a river rafting porter for not less
than five years
Scout – junior Means an employee engaged in a game safari
area under the supervision of a senior scout,
undergoing training of a leaner professional
hunter/guide’s licence

Skinner – Learner Means a newly employed person learning

how to skin animals that are hunted and
works under the supervision of qualified
skinners
Trainee Flower Arranger Means an employee learning to do landscaping
and any other gardening duties

Workshop Assistant Senior Means an employee who is under the supervision

of a workshop foreman and is responsible for the
caring and safe custody of workshop materials

Job titles Position Description

Grade 4
Aircraft Fuelling Attendant Means an employee engaged in fuelling
& Loader aircraft and carrying out minor
maintenance and serving of fuelling units and
assisting clients loading their luggage

Caddie Master Means an employee who supervises, controls and

allocates
golf caddies

Barman Means an employee engaged to attend clients at

20
 the bar outlet of a safari camp, safari lodge or a
game park establishment. He is responsible to make
sure that bar tabs are controlled and keeps bar
stocks,
recording and analysing sales and sums received
(if any) and balancing cashups. He must have
served as a bar hand for not less than three years

Launch master Class 2 Means an employee who performs

(coxswain) the duties of piloting a vessel and is
in possession of a launchmaster’s class
2 (restricted) certificate of competency

Black & white photographic Means an employee engaged in the

film printer developing of films, washing and
& presser fixing films as well as making contact
prints using a digital camera

Collection & delivery driver Means an employee whose duties may include
driving a light or heavy vehicle responsible for
collection and delivering of company goods
and must be a holder of a clean class 2 or 1
drivers licence but does not hold a learner
professional guide licence, in other words he can
not do transfers of tourist

Colour Processor Operator Means an employee engaged in operating a

colour processing machine for the purpose
of producing quality photographs of
photographed activities
Cook Means an employee charged with the preparation
and cooking food for clients including staff meals.
Should be able to make breakfast and snacks and
also able to draw up all forms of menus, responsible
for the control of stocks that are issued to him and
must have worked as a commiss cook for three years

Customs Clearing Agent An employee engaged by clearing agents and

is charged with the duties of clearing vehicles
and goods that are meant to cross the border

Data Capture Operative Means an employee engaged in the capturing of

information by feeding or punching that information
into a computer system

Driver (Class C) Means an employee whose duties may include

driving a light or heavy vehicle responsible for

21
 collection and delivering of company goods
and must be a holder of a clean class 2 or 1
drivers licence but does not hold a learner
professional guide licence, in other words he can
not do transfers of tourist

Grader Means an employee engaged in grading meat and

skins according to quality

Hostess Means an employee engaged to welcome clients and

can also assist to carry clients’ luggage. Must have
good public relations skills

Ivory Shaper Means an employee engaged in the shaping of ivory

pieces at a hunting camp or in a taxidermy
establishment

Junior clerk Means an employee who is newly engaged to do

filing
work, routine posting source of information into a
computer
system. He should be computer literate, able to use
Excel
and Microsoft Word

Junior Teller Means an employee with less than three years

continuous
experience as a junior teller and is responsible for
opening and
closing of accounts, receiving payments from
clients, paying out
petty cash, preparing withdrawal slips and generally
answering
to queries. Such teller may also be required to
operate a
computer

Messenger – Driver Means an employee engaged wholly or substantially

in any or all the following: delivering and or
conveying
letters, parcels, goods or messages by means of a
vehicle and must possess a clean class 4 or 2 driver’s
licence

Motorbike/scooter driver Means an employee engaged in delivering letters

parcels and even messages by means of a motor
scooter and sometimes can use a bicycle. He must

22
 be a holder of a clean class 3 or 4 driver’s licence

Picture frame maker (Class 2) Means an employee engaged to make

picture frames and must have served as
picture frame maker class 1 for not less than
three years

Radio operator Means an employee employed to control a base

radio
communication and must have knowledge of
phonetic words and must have worked either
as a security personnel or police officer and
held a rank of a full corporal

Receptionist learner Means an employee engaged as a trainee

reservationists and must be a holder of a
certificate in reservations
Scout – senior Means an employee engaged in the scouting
work to make sure that poachers are barred from
entering a safari controlled area. He is able to
handle firearms and responsible for the
supervising the work of other scouts

Shampooist Means an employee who is being engaged

by a safari operator to assist employed
physiotherapists engaged in massaging clients

Shop salesman – learner Means an employee other than a stall-

attendant employed in either a curio shop or
a merchandise shop that is wholly or substantially
engaged in attending to tourists for the purpose
of effecting a sale

Skinner – senior Means an employee with not less than five years
experience as a skinner and who is in charge of
skinners in a safari operation and not less than six
skinners in a safari area where no head skinner
is employed

Stationery clerk Means an employee responsible distributions

and ordering stationery within an establishment’s
departments and can also do general clerical work

Switchboard Operator Means an employee engaged to operate a

switchboard within an establishment and must

23
 have the qualities of public relations with good
communication skills

Ticket Office Clerk Means an employee engaged to issue tickets on

behalf of his employer at a designated touristic
establishment and is responsible to the employer
for money in respect of the tickets issued by him

Ticket Seller / Agent Means an employees engaged to write tickets on

on behalf of his employer at a designated touristic
establishment and makes sure those tickets are
correctly written before they are issued to the
clients and makes sure that the booked activity
reflects on that particular ticket

Travel Booking Clerk Means an employee engaged to do the booking of

touristic products that may includes air ticketing
and must have knowledge of touristic products.

Waiter Means an employee who has been engaged as a

commiss waiter for not less than two years within a
hunting or photographic camp and who is employed
in
serving of food and or drinks to tourists and also is
involved in the preparation of laying, cleaning of
tables

“Launchmaster (class 2) Means an employee who performs the duties of

Restricted junior pilot” piloting a vessel and is in possession of a
launchmaster’s class 2(restricted) certificate
of competency
Workshop Assistant Means an employee who is engaged to assist the
workshop staff that includes mechanic within a
workshop established at a safari camp and must
have knowledge of mechanical work and
storekeeping

Yard Supervisor junior means an employee who is engaged as a general

hand Supervisor and must have worked as a
general hand for not less than three years and must
be in charge of not less than five general hands

Invoice clerk Junior Means an employee making and reconciling entries

in sales, purchases or booked activities and or
similar journal and conducting correspondence
relating thereto and whose duties may include

24
 costing, estimating, indentifying and stock control

Crocodile skin flesher Means an employee engaged by a crocodile farm

company or crocodile attraction entity responsible
to separate the crocodile skin from the flesh by
way of scraping
Crocodile meat packer Means an employee engaged to perform duties
of vacuum packing of crocodile meat after the
crocodile has been killed into airtight plastic bags
before sale

Job titles Position description

Grade 5
Accounts clerk Means an employee who is engaged in one or
more of the following duties: carrying out a number
of
accounting duties such as processing and payment of
creditors invoice, reconciling of statements,
invoicing of
clients, ledger maintenance and
or preparing and allocating
clients bills and is under the
supervision of an accountant

Analysis clerk Means an employee who analyse clients bills and

clerical documents that are done by accounts clerks
to make sure that bills are properly allocated and
that includes the preparation of annual balance
sheets and similar periodical financial statements for
audit and submission to Management
Barman / senior bar hand means an employee who have served for at least
five years in a private bar owned by a tour
operator and must be in charge of not less than
five barmen, and must have the knowledge of
stock control
Cashier Means an employee engaged to work in a cash
office
and receives cash payments on behalf of the
employer
and gives change to clients, keeps records and
analysing
sales and sums received and balancing cash taken
and
prepare cash ups for banking

Counter hand Means an employee engaged to service clients at a

25
 bar
outlet without handling money and who is not a
cashier

Data Audit clerk Means an employee engaged to capture or verifies

work
done by accounts clerks, carrying out routine audit
duties
and checking time cards, pay calculations, sales and
and reports.
Dispatch Clerk Means an employee employed to perform various
clerical
duties within the distributing receiving function.
Ensure
that despatched details are recorded and submitted
for
invoicing or filling. Receiving goods and ensure that
goods
are correct in terms of the receiving note/order

Flower Arranger (Class 1) Means an employee who makes round

arrangements of artificial flowers and
is qualified to do landscaping

Game Monitor – junior Means an employee engaged by a safari operator

or an antipoaching unit to monitor controlled wild
animals from being poached. He perform the same
duties as those of scouts

Handyman Means an employee whose duties includes to carry

out repairs or renovations of minor nature to the
property of his employer, that includes the painting,
checking minor electrical faults and can also do
general
duties but if he perform duties of skilled worker
alone or
or together with any other person at the same time
he
would be paid the rate of that skilled work

Launch master (class 1)

Restricted pilot Means an employee who performs the duties of
piloting a vessel and is in possession of a
launchmaster’s class 1 certificate of competency

26
Head Cook Means an employee employed in a safari kitchen
and who controls all sections, who prepares meals
as directed including where appropriate the writing
of requisitions for ingredients required

Human Resources Clerk Means an employee who works under the

direction of a Human Resources Manager and
is responsible for staff files, maintaining staff
log book and can assist recording relevant
details on salary pay slips, balances and
reconciles pay roll, keeps pay roll

Invoice clerk senior Means an employee engaged to perform clerical

duties, recording receipts and despatch of goods,
issue invoices to customers and may assist stock
taking with stores

Operations Clerk Means an employee engaged to perform duties

under the supervision of an operations manager
doing general filing of operational documents

Orderman / order taker Means an employee responsible to take orders

of booked activities and intended selected
activity photos and videos

Packer & Dispatch clerk Means an employee who performs various

clerical duties within the distribution receiving
function. Ensures that despatched details are
recorded and submitted for invoicing of
filing. Receiving goods and ensures that
goods are correct in terms of the receiving
note order and are correctly packed

Pastry cook Means an employee who has completed five years

in a safari camp kitchen and who prepares and
makes
pastries, bread, ices, pudding and deserts

PAYE clerk Means an employee who calculates wages and

salaries
due from records and makes appropriate deductions
for medical aid, pension, income tax, NEC dues.
records relevant details on salary pay slip balance
and
reconciles pay roll
Plumber Means an employee engaged to do the plumbing at
an
establishment, making sure that pipeline-valves and
pump switches are properly functioning and any

27
 other
related plumbing job thereto

POD clerk Means an employee engaged in the functions of

checking
proof of deliveries and against delivery sheets and
submit
them to the appropriate department and can be
assigned
to do any other clerical work from time to time

Pricing clerk Means an employee responsible for pricing,

invoicing,
and issuing credits to clients and also can do the
preparation and reconciliation of debtors’ statements
and follow up on unpaid debtors

Ranger – junior Means an employee engaged to learn as a scout and

must
be under the supervision of a senior ranger, must
also be a
a holder of a professional learner’s licence, able to
handle
firearms and must be certified by the institute of
tourism

Security supervisor (Corporal) Means an employee whose duties shall be

the supervision of watchmen or the in-
house security guards and must be in charge
for not less than six security guards with five
years working experience as a watchman and
must be a holder of a security certificate from a
registered Security institute recognised by the
Ministry of Education. He must be employed
by an employer in the tourism industry and
should not be employed by a company
specifically registered for the provision of
security services

Senior Section Cook Means an employee engaged in a safari camp

kitchen who has worked as a junior section cook
for at least three years and is able to draw up menus
and should have attained a certificate with a
recognised institute of tourism

Shop keeper Means an employee who is placed in charge of

a merchandise shop displaying rafting t-shirts

28
 and other touristic products such as curios, rafts
that are sold only to tourists in foreign currency
and is responsible for the collection of money
cashed

Shop Salesman Means an employee who is wholly or substantially

engaged in attending to clients either in a curio shop
or a merchandise shop for the purpose of effecting
a sale and or demonstrating goods including taking
money and giving change, issuing cash sale receipts
and is responsible for the controlling of stock

Stationery clerk Means an employee who is engaged as a store

attendant
responsible for the periodical examination and
valuation
all stationeries issued to departments

Stores clerk Means an employee who is engaged under the

supervision of
a salesman or warehouseman and is responsible for
receiving
storing, packing and unpacking goods or deliveries
in a
store or warehouse and keeps records of received
and
delivered goods from various departments

Teller Means an employee who carries out the duties of a

junior teller
but has in excess of three years experience in that
capacity
Ticket writer (Class 2) Means an employee who is mainly engaged in
planning, designing or creating and producing by
free
hand, posters, placards or price tickets, consisting
mainly of alphabetical and/or numerical symbols

Trekker – junior Means an employee who, acting under instruction of

a
senior tracker tracks/locates animals for hunts but
who is not involved in any
scouting work. He must be a
holder of a recognised
certificate from the institute
of tourism and also hold a
learner professional licence

29
Wages clerk Means an employee engaged in calculating wages
and
salaries and makes appropriate statutory deductions
and
records relevant details on salary pay slips, balances
and
reconciles pay roll

Workshop Assistant senior Means an employee engaged to work in a

safari workshop doing mechanical duties
and must be a holder of a journeymen
class 2 certificate, able to control a team of
journeymen and is responsible to a workshop
foreman

Workshop clerk Means an employee who is required to carry out

workshop clerical work that includes stock taking,
ordering, receiving, safe custody and return of
tools and equipments to and from the workshops

Job Titles Position Description

Grade 6

Activity video/photographer – Means an employee engaged to

junior do the photographing of a safari activity
such as rafting, lion walk or elephant
back safari and must be under the
supervision of the senior activity video/
photographer

Administrative Assistant Means an employee who performs routine

administrative clerical work through the
assistance of an Administration Officer. May
have to call upon specialised knowledge in
respect of legal statutory obligations and
conducting correspondence related thereto

Black & white photographer, Means an employee engaged in making

enlarger & processor photographic
enlargements,
developing,washing
and fixing of
enlarged prints

Book out clerk Means an employee who is in the despatch

30
 department or section of an establishment
and under supervision of, and subject to
checking by a despatch clerk, receives,
assembles, packs and book out goods

Bridge crew rescuer – trainee Means an employee who is under in house

training to be a bridge crew rescuer and
has a certificate of being a bridge crew
rescuer from a recognised institute

Buyer Means an employee whose duties are wholly

or substantially to select and purchase in bulk
for stock and for resale or use by the company
and who stipulates the costing of such goods/
merchandise
Canoeing guide – Trainee Means an employee who works under the
control of a Canoeing Guide and must be
in the process of learning how to paddle
following the Guide and must be a holder of a
professional hunter licence with a certificate
of being a canoeing guide with a recognised
institute including basic first aid and kayaking
training certificate
Canteen supervisor Means an employee engaged to ensure that the
work area operates smoothly, allocates work and
co-ordinates the work of the canteen staff. May
also plan and execute menus and must be a
holder of a certificate from a recognised
institute of tourism

Car hire driver / taxi driver Means a person employed to drive motor
vehicles with a net of less than 2 300 kilograms
and whose duties may include transferring clients
from point “A” to point “B” who either could have
booked a leisure activity and a lodge/hotel
accommodation or dropped from the airport

Costume jeweller Means an employee who manufactures and

assembles or repairs costume jewellery

Data capture clerk Means an employee who captures and /or verifies
data via terminals using a keyboard and does any
other clerical work

Debtors clerk Means an employee engaged to control debtors,

collecting outstanding monies and attend to debtors

31
 queries
Driver / Courier / Mechanic Means a fully licensed specifically employed to
driver/courier/mechanic drive or as a courier and/
or can do mechanical
work, attends to
breakdown,
and is able to operate a breakdowns recovery
vehicle by means of towing and the use of a tow
rope chain or rigid bar
Flower Arranger (Class 2) Means an employee who works mainly on large
upright arrangements, coffin sprays, wreaths,
garlands, button holes and artificial arrangements

Gate Checker Supervisor Means an employee engaged to supervise

watchmen that are usual positioned to control
gates and monitor the movement of people

General Accounts Clerk Means an employee who is responsible for

clerical general accounts work such as writing,
filing or who is substantially engaged in routine
posting from book or source of original entry into
a ledger and whose operations may include the
operating of a computer

Horse master – junior Means an employee who is under the constant

supervision by a horse master senior for a
maximum period of two years and is responsible
for feeding, riding and grooming horses

Launch master class 1 Means an employee who performs the duties of

piloting and may be in command of a vessel and
is in possession of a launch master’s class 1
certificate of competency

Overland Consultant – junior Means an employee who is engaged as a

consultant specialising on overlands clients
and must be under the supervision of an
overland consultant senior

Reservationist – Junior Means an employee engaged as a trainee

under the
supervision of a
senior
reservationists
who is responsible for the booking of activities

River rafting guide – trainee Engaged as a trainee but can do duties of

32
 a junior river rafting guide and must be a
holder of a learner guide licence

Safari guide (game drive) – An employee who would have worked for
junior not more than three years and is still under a training
course with a
recognised
institute
training as a
Professional
Guide and
also studying
towards a
learner
Professional
guide licence
and is
responsible to
do general
guiding duties
on a game
drive

Safety Kayaker – trainee Means an employee undergoing a training course

as a safety kayaker although is entitled to be
on full ticket or as a student on attachment

Sales office consultant junior Means an employee engaged to do duties of

a desk consultant and must be a holder of a
Certificate in travel and Tourism Management

Senior cashier Means an employee employed to receive payments

and
giving change to clients either at a reception area or/
and
is able to analyse sales and balancing cashups.

Skilled worker Junior Means an employee who is undergoing an

apprenticeship training to be a skilled worker
and is entitled to be employed full time or as a
student on attachment
Driver (Staff run / equipment Means an employee employed to run and
truck) Do deliveries to various departments. He
must possess a clean class 4 and or 2
driver licence

Statistics clerk Means an employee employed to specifically

33
 work on statistics and
other general clerical
duties for minor audit work within
various departments of an organisation

Store man or Warehouseman Means an employee who is in sole charge of

stores or a warehouse of an establishment
and/ or who is responsible for the receipts,
issues and safekeeping of goods and the
recording thereof. His duties also requires
him to do routine posting from a book or
source of origin entry and balancing deliveries

Tours consultant – Junior Means an employee who is responsible to take

activity booking, itinerary planning, hotel
bookings, care hire bookings and providing
general local holiday information.

Travel consultant – junior Means an employee who is employed by incentive

tour operators who specialises on air ticketing and
car hiring services, providing local information and
who is engaged in duties connected with
exchange,control,
typing and conducting
correspondence.

Job Title Position description

Grade 7
Activity video / photographer Means an employee engaged to take videos or
photographs while clients are on an expedition
of the booked activity that may includes rafting
and lion walk and or elephant back safaris.
He is also responsible for showing clients
the video after the trip.

Assistant Fleet controller Means an employee ensure that vehicle log

books are recorded and vehicles are not being
used for duties other than those delegated by
the Fleet controller.

Boat maintenance hand Means an employee who assists the senior boat
maintenance hand and can also do any general
maintenance work within the workshop.

Bridge crew rescuer means an employee engaged to rescue or assist

clients when doing a bungee jump and in case of
accidents during the activity.

Buffalo / Lion Handler junior Means an employee who is under the constant
supervision of a senior buffalo/ lion handler

34
 for a maximum period of three years guiding
clients doing lions walks and/ or buffalo handling

Cash collections Means an employee engaged to do debt

Superintendent collection and oversees the debt collection
department
Chief wages clerk Means an employee engaged to perform clerical
duties that includes the preparation of a payroll
he must be vested with pastel and excel and must
have accounting skills.

Colour printer operator Means an employee engaged in operating a colour

printer and who judges the negative density, make
corresponding exposure corrections and can
recognise all standard negative sizes and who
operates the control of the colour printer to provide
paper advance and lens combinations.

Coxswain (houseboat) – Means an employee who performs the duties

junior of piloting a vessel under the supervision of
of a coxswain and must be in the process of
obtaining a launchmaster’s class 2(restricted)
certificate of competency with a recognised
institute for the Tourism Industry

Driver (Class One) transfer Means an employee who transfers clients from
designated tourism facilities and holds a clean
class1 driver’s licence and a learner guide licence

Ecologist Officer Means an employ engaged to do duties of survey

specifically under National Park
activities although he can be
employed
by a private organisation

Elephant Handler junior The junior elephant handler report to the senior
elephant handler and is required to train, clean and
and ride the elephants with clients on safaris,
cleans and maintains the elephant stables, camp
and monitoring the elephants when on duty
and reporting any unusual behaviour to his
supervisor, also assisting with handling elephants
which requires treatment for any ailments
Equipment supervisor Means an employee engaged to control company
equipment for his employer either on a rafting trip
or within a workshop/warehouse

Field officer Means an employee engaged to assist ecologists

and coordinates his work with wildlife officers

35
Game monitor – senior Means an employee who is a senior ranger who
monitors wild animals in a controlled game park,
coordinates with scouts.

Driver Guide junior Means an employee who works under the

supervision
of a driver guide senior and must be in the process
of obtaining a learner guide licence. His job is
associated with the transfer of clients or going on
a game drive with clients guiding them

High Wire Instructor Means an employee who have worked under gorge
swings for not less than three years. He is
responsible
to make sure that clients on a gorge swing are
safe and he gives instructions to clients as they
embark on the activity

Horse handler Means an employee responsible for horse

ride expeditions with clients and can also do the
general duties of cleaning stables for horses

International driver Means an employee who is engaged as an overland

driver and goes on trips outside Zimbabwe. He must
be in possession of a passport and a clean class 1
driver’s licence and a learner guide licence

Jump master – learner Means an employee who is in the process of

learning
as a jump master

Launch master – class 1 Means an employee who performs the duties of

piloting and may be in command of a vessel and
is in possession of a launchmaster class 1
certificate of competency

Master – restricted Means an employee who performs the duties of

piloting and may be in command vessels and is in
possession of a master’s certificate (inland water).

Ranger – senior Means an employee who performs the same duties

that performed by a game monitor and coordinates
his work with scouts. He must be familiar with wild
animals.

Activity interpreter Means an employee employed to interpret to clients

what activity a safari outfitter/operator can provide.
He must have knowledge of all safari activities
within

36
 and around Zimbabwe.

Risk Controller – assistant Means an employee who is engaged to assess

security risks and
safety measures at a
work place.
He works under the supervision of a Risk Control
manager

Secretary Means an employee who may be engaged to do

secretarial duties for an organisation or work as a
Personal Assistant to the Managing Director or
any responsible divisional Manager

Selector Mounter Setter Means an employee who selects or additionally or

alternatively amounts trophies that are best chosen
by clients

Skilled Worker class 3 Means an employee who is in the process of being

certified by the registrar of apprenticeship and
skilled
manpower as a skilled worker class 3

Systems Support Clerk Means an employee who is conversant with the

operation of computers and can apply this
knowledge to the operating software and
programmes but is not responsible for changing
any system of programmes. His position does not
require a qualification, only relevant training and
experience

Tracker – senior Means an employee engaged by a hunting

operator to track targeted animals for hunting as
required by clients and must have knowledge of the
bush.

Wildlife Officer Means an employee engaged to control scouts and

should possess the following requisite qualifications
for the
position, certificate in wildlife and protected area
management

Receptionist (junior) Means an employee training as a receptionist for a

period of one year under the direct supervision of a
receptionist

Job Title Position Description

Grade 8
Boat captain (Kariba) Means an employee who is over-all command
of a vessel, performs administrative duties as

37
 designated by his employer and is in possession
of a master’s (inland water) certificate of
competency

Chief Master Means an employee who is in charge of a vessel,

performs
administrative duties as designated by his employer
and is
in possession of a master’s (inland water) certificate
of
competency

Commercial artist (class one) Means an employee who is wholly or mainly

engaged, under supervision in planning,
designing and creating art work for the finished
article for use in connection with advertising
and or commercial display, but does not include a
ticket writer.

Community Events Operator Means an employee who is in charge of a

touring-van visiting shows and exhibitions
and who is responsible for erecting the pavilion
and public address system, operating the film
equipment and record player, maintaining
records of attendance, daily attention to
vehicles normally carried out by a driver guide
including maintenance of driver log book

Credit controller Means an employee who is ultimately responsible

for the granting of credit facilities and the collection
of outstanding debts

Display Artist (Class 2) Means an employee who is wholly or mainly

engaged
in producing from art work which has been planned,
designed or created by a commercial artist, finished
articles for use in connection with advertising and/or
commercial display

Ivory carver Means an employee who is engaged in the

decoration or
carving of ivory

Higher wire instructor senior Means an employee who instructs and guides
Clients on a bungee jump or a gorge
swing

Jewellery cutting machine Means an employee who operates a

38
operator carving machine to engrave patterns or
designs or jewellery

Ladies Hairdresser or hair Means an employee who carries out work

stylist - normally performed by an employee who
has completed an apprenticeship in the
hair dressing trade in terms of the Manpower
Planning and
Development
Act.

Risk controller “Means” an employee who under supervision of

management
checks the works of clerks and company operational
systems
and attempts to locate defaulting credit customers
and whose
duties may include investigations and interviewing
those
that may be involved in scandals.

Senior Overland Consultant “Means” an employee engaged in the overland

department to supervise booking agents and is
responsible to the overland Manager and must have
served as an overland consultant for not
less than three years

Senior Rentals Consultant “Means” an employee, other than a junior rental

consultant engaged to advise and plan procedures
and setting hiring systems of vehicles. May also
plan holiday and business travel requirements,
both local and overseas and calculates fares,
obtains information and confirms bookings

Senior Reservationist Means an employee employed to take

accommodation and
tourist products bookings
and maintain records of
such bookings and who is
in charge of
reservationists and not
less than three
reservationists in an
establishment where no
head reservationist is
employed.

39
Senior Sales office consultant Means an employee with not less than three
years experience as a sales office consultant
and who is in charge of not less than four other
sales office consultants in an establishment
where no head sales office consultant is
employed

Senior travel consultant Means an employee who is engaged by incentive

tour operators or tour operators that specialises in
booking touristic products who receives guests,
attends to and keeps lists of bookings

Senior Tour consultant Means an employee engaged to do touring duties

interpreting to clients what activity that they will be
conducting and must be in charge of not less than
four other consultants

Skilled Worker (class 2) Means an employee who is an apprentice and is not

yet certified by the Registrar of Apprenticeship and
Manpower as a skilled worker class 1

Welder operator Means an employee specifically engaged within a

workshop of an establishment to do welding jobs
and is
classified as a skilled worker class 2. He is able to
perform
single run welding or brazing by electric arc oxy-
acetylene
excluding work on pressure-vessels or work subject
to X-ray
or gamma-ray tests and excluding overhead welding.

Builder Means an employee employed to do all types of

building
jobs not under a contractor and must have a
journeyman
certificate

Electrician class 1 Means an employee who is in the process of

obtaining
a journeyman certificate class 1 and is responsible
for the
repairing of electrical appliances and must be able to
do
installation of all cables.

Receptionist (senior) Means an employee with not less than three years
experience as a receptionist and who is in charge of
receptions and not less than three other receptionists

40
 in an establishment were no head receptionist is
employed

Job Title Position Description

Grade 9
Colour photo finishing Means an employee who is engaged in the
inspector examination of colour prints prior to chopping
operations to determine whether such prints
reach an established quality standard and
who inspects finished prints and indicating
printing corrections, if any are needed

Captain (other) Means an employee who is in overall command of a

vessel
other than vessels operated in Kariba and also
performs
administrative duties designated by his employer
and is in
possession of a master’s (inland waters) certificate
of
competency

Customer Service Centre Means an employee who is engaged by a

Agent travel agent to ensure customer retention
by carrying out follow ups, recording of
customers’ comments and brings adverse
remarks to the attention of Management

Driver Controller Means an employee possessing a motor vehicle

driver’s
licence and who is employed to ensure that other
drivers’
work is performed as per the employer’s instruction
and
he allocates vehicles and inspects vehicle log books

Driver Instructor / Inspector Means an employee who is qualified to undertake

any duty required to be carried out by the
inspectorate of the traffic department but who is
employed by a touring company within the tourism
industry as defined in this Agreement
Driver Guide (game drive) Means an employee who is employed to drive and
guide tourists in a safari area to view wildlife,
understands the behaviour and habit of wildlife, he/
she must also be familiar with the area, able to do
map reading and history of the area and must
have a learner professional guide licence

Engineering clerk Means an employee who assists in a clerical

41
 capacity
recording receipts and despatch of goods, issues
materials according to requisitions and may assist in
stock taking and works under direct supervision of
the
engineering clerk senior.

Fleet Administrator Means an employee who is employed in supervising

the allocation of vehicles to drivers of a company
and
also responsible for the total process of insuring the
licensing of the fleet and getting road permits.

Ivory Engraver Means an employee who is engaged in the engraving

of
patterns of ivory pieces and items

Editor/website designer junior Means an employee who has entered into a

contract of learnership with his employer,
learning how to edit photos and designing
websites not excluding the designing of
brochures

Personal Assistant Means an employee solely employed in keeping

time
wages records, preparing wage sheets, who make
returns, completes contracts of employment and
supervises the booking in and out of staff who may
sign
staff on and off on behalf of his employer, and may
draw
up duty-roasters.

Sign writer Means an employee engaged to design company

logos and
and advert information on boards as would be
required by his
employers

Skilled Worker (Class 1) Means an employee who has been certified by the
Registrar of Apprenticeship and Skilled Manpower
as a skilled worker class 1 in a designated or
recognised trade in terms of the Manpower
Planning and Development Act [Chapter 28:02] or
is the holder of a journeyman registration certificate
issued by a National Industrial Council and
recognised by the Registrar of Apprenticeship
and Skilled Manpower

Vehicle breakdown operator – Means an employee who effects

42
semi skilled temporary repairs to a vehicle
which has broken down to enable
such vehicle to complete it journey
or to return to its depot for checking

Yard supervisor senior Means an employee who is in charge of not less than
five grounds and gardener hands who can carry out
repairs or renovation of a minor nature to the
property
of his employer

Job Title Position Description

Grade 10

Accounting Officer (Class 3) Means an employee who, wholly or

substantially supervises, and is responsible for
the accounting operations of his employer
including the preparation of annual balance
sheets and similar periodic financial
statements for audit and for submission to
Directors, shareholders or Commissioner of
Taxes

Activity Interpreter Means an employee employed to interpret to clients

what activities a safari operator can provide. He
must
have knowledge of all safari activities within and
around Zimbabwe
Arrivals controller Means an employee engaged to welcome clients and
who is also involved in caring for customers’ bags,
luggage and who may be required to perform duties
of a waiter or porter

Bookkeeper Means an employee who is wholly or substantially

engaged
in recording any aspects of the financial transactions
in the
book of the employer or the clients of his employer,
up to
and including trial-balance stage

Bungee jump master Means an employee who is engaged to conduct a

bungee jump activity and ensure safety to clients
as well as responsible for rescuing clients in case
of an incident where a rope gets broken
Canoeing guide – senior Means an employee who leads clients canoe and
must be responsible for the checking of crocodiles
and hippopotamus, he carries a first aid kit and

43
 must be a holder of a leaner professional hunters’
licence

Head Captain Means an employee who is in charge of a vessel,

performs administrative duties as designated by his
employer and is in possession of a master’s (inland
waters) certificate of competency

Commercial Artist (Class 2) Means an employee who is wholly or mainly

engaged in planning, designing and creating
art work for use or sale and who may, in
addition, produce the finished article for
use or sale in connection with advertising and
/or commercial display but does not include
ticket-writer

Coxswain (houseboat) – Means an employee who performs the duties

senior of piloting a vessel on Lake Kariba or along
the Mighty Zambezi River and also is charged by his
employer to
perform
administrative
duties
supervising not
less than three
coxswain and is
in possession of
launch- master’s
class
1(restricted)
certificate of
competency

Customer care supervisor Means an employee who is specifically charged

with the responsibility of good conduct to clients
by the company within any demarcated section
or sections of an establishment and who is in
addition, placed in full or partial supervisory control
of at least three travel consultants

Cutter Means an employee who has completed a

recognised
apprenticeship in designing and cutting bespoke
garments
including the fitting and trimming of canvas and
lining and
who is responsible for all supervision and fitting of
garments

Freelance guide Means an employee engaged for a fixed task and

44
 performs
same duties as a river guide but is only paid as per
the
day/days worked
Freight controller Means an employee employed for the purpose of
directing freights

Hardware support technician Means an employee who has been certified or

registered by the Apprenticeship Branch of the
relevant Ministry as a Skilled Worker and is
able to do computer programming (IT)

Head Reservationist Means an employee employed to supervise the work

of other reservationists and
can also do activity
bookings
and maintain records of such bookings

Inspector (Private security Means trained employee in security

occupation) duties who is required to supervise
and responsible to run the department
of the in-house security
Learner Professional Guide Means an employee who holds a professional
learner’s licence and is able to guide tourist in
a safari area to view wildlife, understands the
behaviour and habits of wildlife
Overland Supervisor Means an employee who is responsible for the
overland
department and who supervises other staff that are
employed as overland consultants

Photographic guide Means an employee trained with kayaking skills and

is experienced and runs to the rapid ahead of the
clients and walks on rocks close to the rapid taking
pictures as the clients pass through the rapid

River rafting guide – senior Means an employee who is employed to direct

and command the rafting crew and is qualified
in para-medic and should have obtained a total
of 16 points, is able to control the raft and has
kayaking skills

River rafting trip leader – Means an employee who is in the process

trainee of training as a trip leader and under the
supervision of a trip leader. He would have
worked as a river guide for not less than
five years in the Mighty Zambezi River
Safari Guide (game drive) – Means an employee who is employed to
senior guide tourists in a safari area. He should
have worked as an safari guide for not

45
 less than three years with a safari
company and should be a holder of a
Professional Guide Licence or
Professional Hunters licence. He must be
familiar with the area, able to read maps
and knows the history of the area

Safety kayaker – senior Means an employee who is trained as a rescuer

whose duties involves being at the rapids first and
waits below the rapids to pick up clients thrown out
of
the raft and supervises other junior kayakers

Senior Elephant Handler Means an employee who is in charge of elephant

handlers, in fact overall in charge, monitoring the
health of the elephants and administering treatments
and make
recommendations to the
elephant handlers
He also goes for riding expeditions with clients.
Senior Horse handler Means an employee who is in charge of horses,
monitors the health of the horses and
administering treatments. He also goes to riding
expeditions with clients

Senior Lion Handler Means an employee who is qualified to handle

firearms
and guides clients and seeing to their safety when
walking with lions and must be in charge of not less
then three lion handlers
Stores supervisor means an employee who is in charge of storeman
staff
and who is responsible for the safe custody of stock
and the conduct of business within a warehouse and
must be able to perform clerical work for the
purposes
of stock taking and accountability

Systems operator Means an employee who oversees operational

systems of
a company and liaise with loss control officers in the
system implementation and monitoring

Systems support clerk Means an employee who registers mechanically item

by item the accumulated purchases of customers and
may receive cash for the goods or services
purchased
and must have accounting experience and
knowledge

46
 of Pastel and Excel

Tracking & Dispatch Means an employee who performs various

controller clerical duties within the distribution or
receiving functions. Ensures that despatched
details are recorded and submitted for
invoicing and filing. Controls all received
goods and ensures that goods are correct in
terms of the received note order
Computer programmer Means an employee who writes instructions to
instruct the computer and who has had not less
than one year of service as a trainee
computer programmer
Video Editor Means an employee engaged to edit videos meant
for clients
as would be ordered and must be computer literate.

Website designer Means an employee who is able to design websites

for his
employers and must be
qualified in graphic work, able
to make internet connections
and must be a holder of IT
certificate

Job Title Position Description

Grade 11

Accounting officer (Class 2) Means an employee who supervises accounts

clerks, but is not responsible for, the
accounting operations of his employer,
including the preparation of annual balance
sheets and similar periodic financial
statements audit and for submission to
partners, directors and shareholders.

Artisan Mechanic – Means a person who has been certified or

Journeyman registered by the Apprenticeship Branch of
the relevant Ministry as an Artisan Mechanic
as a journeyman or Skilled Worker class 1
and shall be paid as per the parent industry
Canoe safari guide Means an employee who leads clients
(professional) canoe, checking for hippopotamus and
crocodiles whose duties includes paddling
the canoe with clients on board and must
be a holder of a Professional Hunters’
licence and a para-medic certificate with
kayaking skills.

47
Computer programmer senior Means an employee who is placed in charge
of a team or shift of computer operators and
who may perform the duties of a computer
operator

Fishing guide (professional) Means an employee who is employed to guide

clients on a fishing expedition and must be
able to paddle clients with a canoe. He must be
a holder of Professional Guide Licence or
Professional Hunters’ Licence

Fleet controller supervisor Means an employee who is in charge of the

allocation of vehicles as would have been
instructed by his employer, who performs
vehicle checks daily, using check lists where
provided making sure that log books for
mileages are entered by drivers correctly

Reservationists head Means an employee employed to supervise the

work of other reservationists

Jewellery designer Means an employee who operates a curving machine

to engrave patterns of
designs on jewellery

Journeyman/Artisan – Means an employee who has been

Electrician senior certified or registered by the apprentice-
ship Branch of the relevant Ministry as
a skilled worker and who may carry out
any of the relevant tasks laid out in the
parent industry

Operations controller Means an employee who is directly involved

supervisor in the management of operational strategies
and is responsible to the Operations Manager
Rafting Trip Leader Means an employee who directs and
commands the rafting crew, with not less
than three years of experience as a Rafting
Guide, must hold a paramedic certificate

Systems support analyst Means an employee who, in addition to the work

performed by a system support clerk 1, holds a
suitable qualification in computer science, is
able to modify and change operating software and
programmes, is responsible for the general security
of the hardware and equipment.

Tour Guide (professional) Means an employee who is employed to guide

tourists in a safari area. He should have worked
as either an elephant guide or lion handler guide

48
 for not less than three years with a safari
company and should be a holder of a Professional
Guide Licence. He must also be familiar with the
area, able to read maps and knows the history of
area

Job Title Position Description

Grade 12

Accounting officer (class 1) Means an employee who wholly or substantially

performs, under supervision, accounting
operations for his employer including the
preparation of annual balance sheets and
similar periodic financial statements for audit and
for submission to partners, directors,
shareholders or the Commissioner of Taxes

Charge hand Means an employee responsible for the supervision

of the other staff and providing as effective service
to the department in the repairs and serving of
motor vehicles and in the utilisation of the staff.

Chef – in 3* & above Means an employee fully experienced

establishments in all departments of the kitchen, who
orders food and draws up all forms of
menu and who is responsible for the
control and supervision of the kitchen
and its staff

Chef, class one Means an employee fully experienced in all

departments
of the kitchen who orders food and draws up all
forms of
menus and who is responsible for the control and the
supervision of the kitchen and its staff and who is
employed by an establishment with a grading of
two
stars or more, though this grading may not
necessarily
be in terms of the Tourism Act

Computer programme Means an employee who is placed in

supervisor charge of one or more computer
programmers and who may perform
the duties of a computer programmer

Duty officer Means an employee responsible for the operations of

uplift
department and is answerable to the manager in-

49
 charge for a
shift

Hub operator Means an employee placed in charge of operating

within a hub
and must have the knowledge of coxswain and or
launchmaster
Means an employee placed in charge of operating
within a hub
and must have the knowledge of coxswain and or
launchmaster

IT Technician Means an employee who, in addition to the work

performed by a system support, holds a
suitable qualification in computer science, is
able to modify and change operating software and
programmes, is responsible for the general security
of the hardware and equipments

Lecturer / Trainer Means an employee who has undertaken a

recognised
teachers’ training programme at a training institution
or
any Universities in Zimbabwe or at any teacher
training
college outside Zimbabwe whose qualification are
recognised in Zimbabwe and who is employed to
teach in a private organisation

Quality Inspector Means an employee engaged in the examination of

quality
or services Work to determine whether such work
reach an
established quality standard of the company’s
services or
products offered

Security officer Means an employee not necessarily employed by a

licenced
Security Guard, licenced in terms of the Private
Investigators
and security Guards(Control) Act, 1977 but any
Security Officer
employed by an employer in the tourism industry
who oversees
the activities of the in-house security or the
department of
watchmen and takes instructions from Management

Systems Administrator Means an employee who in addition to the work

50
 performed by an administrator is responsible for
the formulation of operational systems as
would be stipulated by the company. A suitable
qualification and experience is required to perform
this function

Warden Means an employee who in addition to the work

performed by an
ecologists is responsible for use of light arms of war
for the
purpose of protecting wildlife and other Authority
assets from
illegal harvest and abuse and must posses a diploma
in wildlife
and protected area management or other relevant
certificate or
diploma

Classification of Grades relating to employees under Sector 1B (Sport

Hunting Safaris & Photographic Safaris)

Job Title Position Description

Grade 1

General
hand/worker/labourer
Gardener An employee who is engaged in any duties
of general cleaning or labouring duties

Fence guard Means an employee charged with ensuring the patrolling of

fence making sure that unauthorised persons are barred
from
entering the fenced property and making sure that all
damages
caused by animals are reported to Management

House cleaner Means an employee engaged to carry out house cleaning

duties that includes the preparations of bedrooms and all
floors and may be required to do general laundry and hand
ironing

Camp Means an employee engaged in carrying out

51
attendant/cleaner cleaning duties at a safari camp that includes
labouring duties

Trainee Skinner Means a newly employed person who helps hunters

and is learning how to skin animals that are hunted and
works under the supervision of
qualified skinners
employed by a safari operator

Trainee Means an employee who carries out any

bedroom/laundry hand of the following duties; cleaning bedrooms,
making beds, giving general bedrooms
service to customers and any duties
related thereto and must be under the
supervision of a senior bedroom hand

Porter Means an employee engaged in cleaning and duties related

thereto and also help the kitchen staff and also and may also
be required to carrying luggage for customers
Game capture Means an employee engaged in capturing wild animals
attendant – class 3 for the purpose of
translocation
Job Title Position Description
Grade 2
Junior scout (trainee) Means an employee engaged in the scouting
work to make sure that poachers are barred from
entering a safari controlled area and is in the
process of learning how to handle firearms and
is accountable to a senior scout responsible for the
supervision of the work of other scouts

Fence guard (senior) Means an employee charged with ensuring the

patrolling of fence, making sure that unauthorised persons
are
barred from entering the fenced property
and making sure that all damages caused
by animals are reported to Management.
He must have served as a fence guard for
not less than three years or hold a
certificate of a security guard trained by a
recognised security institution

Welder assistant Means an employee who is engaged to assist qualified

welders within the workshop of an establishment

Workshop assistant Means an employee engaged to carry out minor

workshop tasks under the supervision of a
workshop foreman

52
Butchery assistant Means an employee who cuts and sells meat or is actively
responsible for assisting the butchery man or blockman
butchery

Plumbing assistant Means an employee engaged in assisting with ullaging

and sampling the contents of excepting tanks and
water taps and also pipeline valves and pumps switches

Maintenance assistant Means an employee engaged to assist service line or

or journeymen with minor repairs and services as
required in the maintenance department

Trainee assistant Means an employee engaged to carry out general labouring

(general) duties as delegated by his
employer hat includes
cleaning and duties related
thereto

Pump/engine attendant An employee mostly employed by a safari operator

who is engaged in the business of hunting
operations or game farming and wildlife
management to make sure that all water holes have
sufficient water for animals and can report any
water pump leakages and must have knowledge
mechanical works
Skinning shed Means an employee engaged to assist senior
assistant skinning shed assistant at any establishment that
operate as hunting operators within a private owned
land under the supervision of senior skinners

Builders’ assistant Means an employee employed to assist qualified builders

and engaged not as a contractor but on contract of
employment that is governed by this agreement and
must have a journeyman Certificate class 3

Bedroom/Laundry Means an employee who carries out any of

hand - class 2 the following duties: cleaning bedrooms,
making beds, giving general bedrooms
service to customers, washing linen and
ironing of such linen
Skinner – class 4 Means an employee who performs all duties of a skinner
and is also able to skin animals accurately, and should
have served as a skinner learner for not less than one
year
Junior tracker (trainee) Means an employee training as a tracker for a period
of two years under the direct supervision of a senior
tracker who is able to track wild animals in a safari.
The junior tracker (trainee) must

53
 be able to understand the
behaviour and habits of wildlife.

Trainee waiter Means an employee training as a waiter for a period of one

year under the direct supervision of a water senior
Trainee cook Means an employee who is employed in the kitchen of a
safari camp or lodge for a period of two years training as
a commis cook and who is under the immediate supervision
of
a senior chef.

Watchman/guard Means an employee employed to safeguard the property

and to scrutinise the movements of staff coming on or
leaving duty and customers coming into or leaving the
premises whose duties shall be directly related to the
protection of premises or designated areas that are
prohibited

Game capture Means an employee engaged in capturing

attendant – class 2 wild animals for the purpose of
translocation and must have worked as a
game capture attendant class 3 for not
less than two years

Messenger Means an employee engaged wholly or substantially in

the following duties: delivery and/ or conveying letters,
parcels, goods or messages on foot or by means of a bicycle
or similarly propelled vehicle and includes the making of
tea

Office orderly Means an employee specifically engaged in the cleaning of

offices, conveying or delivery of letters, parcels or messages
within departments and includes the making of teas or
similar
beverages for office staff
Bar hand (no cash) Means an employee employed in washing glasses,
cleaning bars and public rooms and who may be
employed upon general labouring duties
Junior tractor driver Means an employee with less than one year of driving
a tractor whose duties includes the maintenance of the
grounds of the establishment and the conveyance of
rubbles
Kitchen assistant Means an employee who is employed on one or more of
The following duties; cleaning the kitchen and preparing
raw vegetables or fish, plucking poultry or game, colleting,

54
 cleaning, washing or sorting plates, crockery or glass,
conveying, loading or unloading foodstuffs and ancillary
equipments to a vehicle and duties related thereto
Job Title Position Description
Grade 3
Game Scout – class 2 Means an employee engaged in the scouting
work to make sure that poachers are barred from
entering a safari controlled area and must be able
to handle firearms and accountable to a senior
game scout and must have not less than two years
experience as a junior scout

Tracker – class 2 Means an employee employed as a tracker for a period

of two years under the direct supervision of a senior
tracker who is able to track wild animals in a safari area.
The tracker class 2 must be able to understand the
behaviour and habit of wildlife and able to do map reading
Senior Welder Means an employee who performs single run welding
assistant brazing by electric arc oxy-
acetylene, excluding work on
pressure vessels or work subject
to X-ray or gamma- ray tests, and
excluding overhead welding but
works under immediate
supervision of a qualified welder

Senior Workshop Means an employee who performs, in addition to

assistant the tasks performed by a workshop assistant, any
of the following; checking
pressure, removing and
replacing wheels, rims, tyres and tubes and
repairing punctures and any other related duties
thereto
Senior Butchery Means an employee who carries out the duties of
assistant a butchery man and is placed in charge of a
butchery
Senior Plumbing Means an employee who has been certified by the
assistant registrar of apprenticeship as a journeyman
class 2 and is able to do all plumbing duties
with a minimum supervision
Senior Maintenance Means an employee who is able to do all minor
assistant repairs or any of the tasks performed by a
handyman under supervision
Senior Assistant Means an employee engaged in looking after
(general) gardens, grounds and similar places and can
also carry out repairs or renovations of a minor
nature to the property of his employer
Senior Skinning shed Means an employee engaged to assist senior
assistant skinners at any establishment that operate as

55
 hunting operators within a private owned land under the
supervision of senior
skinners
Senior Builders Means an employee employed to assist qualified
assistant builders and engaged not as a contractor but with
a contract of employment that is governed by this
agreement and must have a journeyman certificate class 2

Skinner – class 3 Means an employee who performs all duties of a skinner

and is also able to skin animals accurately, and should
have served as a skinner class 4 for not less than two
years.
Senior Means an employee employed on general
Bedroom/Laundry household duties and the supervision of
hand not less than five or more than eight
bedroom hands/laundry hand.

Game capture Means an employee engaged in capturing

attendant – class 1 wild animals for the purpose of
translocation and must have worked as a
game capture attendant class 2 for not
less than five years

Junior Waiter Means an employee who has been employed as a commis

waiter for not less than one year and who is employed in
serving food and/or drinks to guests, preparation, laying
and cleaning of tables and on duties related thereto

Job Title Position Description

Grade 4
Tractor driver Means an employee employed in driving a tractor for the
purpose of maintenance of the grounds of the establishment
and the conveyance of goods

Plumber Means an employee engaged to do duties of ullaging

and sampling the contents of excepting tanks and
water taps and also pipeline valves and pump switches
He should be certified by the registrar of apprenticeship
and skilled manpower as a skilled worker class 2 and
hold a journeyman registration certificate
Welder Means an employee who performs double run welding of
brazing by
electric arc oxy-acetylene, excluding work on pressure-
vessels or
work subject to X-ray or gamma-ray tests and excluding
overhead
welding and hold a journeyman registration certificate

56
Builder/Brick layer Means an employee employed as a builder /
brick and engaged not as a contractor but on
contract of employment that is governed by this
agreement and must have a journeyman registration
certificate issued by a National Industrial Council

Game scout – class 1 Means an employee engaged in the scouting

work to make sure that poachers are barred from
entering a safari controlled area and must be able
to handle firearms and accountable to a senior
game scout and must have not less than five years
experience as a game scout class
Driver Means an employee engaged to operate a motor vehicle
to transport customers, staff or
merchandise and should posses a drivers
licence class 2
Labour gang leader Means an employee who is responsible for the general
workers or gardeners and who supervises not less than
five labourers/gardeners
Skinner – class 2 Means an employee who performs all duties of a skinner
and is also able to skin animals accurately, and should
have served as a skinner class 3 for not less than five
years

Assistant Handyman Means an employee who assists a senior handyman to

carry out repairs or renovation of a minor nature to the
property of his employer and who is not required to
embark upon or carry out any single task in a trade
designated or deemed to have been designated in
terms of the Apprenticeship training and Skilled
Manpower Act [Chapter 266]
Tracker – class 1 Means an employee employed as a tracker for a period
of five years under the direct supervision of a senior
tracker who is able to track wild animals in a safari area.
The tracker class 1 must be able to understand the
behaviour and habits of wildlife and able to do map
reading
Waiter – class 3 Means an employee who has worked in all the various
grades of waiters, and who can relieve a waiter senior
Junior Cook Means an employee who, other than a kitchen porter or a
stillroom hand, is wholly or mainly engaged in any
operation in the preparation or cooking of food for clients
and who has worked as a commis cook for at least two
years
Job Title Position Description

Grade 5

Skinner – class 1 Means an employee who performs all duties of a skinner

and is also able to skin animals accurately, and should

57
 have served as a skinner class 2 for not less than five
years
Shop attendant Means an employee who sells only such goods as are
permitted to be sold under an aerated shop dealer’s
licence issued under the Shop Licence Act whose
duties involves receiving money and the giving of
change and/or issuing of sale documents, duties
may include the display of goods and the keeping and
controlling of stock and has less than three years
continuous service in such occupation
Heavy duty driver Means an employee engaged to drive
(Class 2 licence) motor vehicles with
a net mass in
excess of 2 300
kilograms, and
responsible of the
recovery of
disabled, light and
heavy commercial
vehicles and
also passengers
vehicles by means
of towing and the
use of a tow- rope,
chain or grid bar.

Senior game scout - Means an employee engaged in the scouting

class 2 work to make sure that poachers are barred
from entering a safari controlled area and
must be able to handle firearms and
accountable to a senior game scout and
must have not less than five years
experience as a game scout class 3
Junior foremen Means an employee who is specifically under training as a
foremen responsible for the duties of the other staff within
an establishment

Stores keeper Means an employee who is in charge of stores and who is

responsible for receiving, storing, packing or unpacking
goods in a store or warehouse and for delivering goods
from a stores or warehouse to departments for despatch
Block man Means an employee who cuts and sells meat or is actively
responsible for the manufacture of small goods and who
works
under the supervision of a Block man Supervisor

Handy Man Means an employee who carries out repairs or

Renovations of a minor nature to the property of
His employer and who is not required to embark upon
or carry out any single task in a trade designated

58
 or deemed to have been designated

Senior Tracker - class Means an employee employed as a tracker for a

2 period of more than five years under the direct
supervision of a senior tracker who is able to track
wild animals in a safari area. The tracker class 2
must be able to understand the behaviour and
habits of wildlife and able to do map reading

Waiter – class 2 Means an employee who is in charge of a dining-room, or

lounge, or veranda of a safari camp or safari lodge and
not less than three or more than six waters

Cook – class 3 Means an employee who has worked as a junior cook for
at least two years within an establishment

Accounts/operations Means an employee who carries out a number of

clerk accounting duties such as processing and
payment of creditors invoices, reconciliation of
statements, invoicing of clients, ledger maintenance.
May complete journal vouchers as required

Secretary Means an employee who is engaged to do

secretarial duties for an organisation or
work under
the control of manager or director of the company

Barman (cash) Means an employee employed in dispensing and serving

drinks in a dispensary or private bar within an establishment
of a safari camp or lodge and who is responsible for cash
and liquor stocks under his control

Job Title Position Description

Grade 6

Senior Plumber Means an employee engaged to do duties of ullaging

and sampling the contents of septic tanks and
water taps and also pipeline valves and pumps switches.
He should be certified by the registrar of apprenticeship
and skilled manpower as a skilled worker class 1 and
hold a journeyman registration certificate

Senior welder Means an employee who performs double run welding of

brazing by electric arc oxy-acetylene, excluding work on
pressure-vessels or work subject to X-ray or gamma-ray
tests and excluding overhead welding and hold a
journeyman registration certificate class 1

Senior workshop Means an employee charged with supervision of

attendant the operations of a workshop, controls teams of

59
 journeymen and skilled workers and or
operators in work out-come. Is also
responsible for the total safety element
of the workshop. May be responsible for the
ordering and safe custody of spares

Thatcher Means an employee who is engaged to do any related work

of
thatching at his employers premises or safari camp/lodge

Builder - multi skilled Means an employee who has been certified or

registered by the apprenticeship branch of the
relevant Ministry as a skilled worker and who is
able to carries out any building or construction work

Senior Game Scout – Means an employee engaged in the scouting

class 1 work to make sure that poachers are barred
from entering a safari controlled area and
must be able to handle firearms and
accountable to a warden or wildlife manager
and must have not less than five years
experience as a game scout class 1
Skilled Handy Man Means an employee who carries out repairs or
renovations of a minor nature to the property of
his employer and who is required to embark upon
or carry out any single task in a trade designated
or deemed to have been designated

Senior Tracker – class Means an employee employed as senior tracker

1 class 1 for a period of more than five years under
the direct supervision of a wildlife manager who is
able to track wild animals in a safari area. The
tracker class 1 must be able to understand the
behaviour and habits of
wildlife and able to do map
reading

Cook – class 2 Means an employee who has completed five years in the
Kitchen and who prepares and makes pastries, sweets,
Ices, pudding and similar articles related to pastries
Waiter – class 1 Means an employee who has completed five years in the
waitering service who is in charge of a dining room or
a veranda and supervises not less than six waiters

Driver (Class 1 Means an employee possessing a motor- vehicle

licence) driver’s licence class 1 and
who is employed in
transporting customers, staff
or merchandise.

60
Senior Skinner Means an employee who performs all duties of a skinner
and is also able to skin animals accurately, and should
have served as a skinner class 1 for not less than five
years

Job Title Position Description

Grade 7
Heavy Machinery Means an employee engaged in the operation of
operator any machine used in the dry cleaning, laundry and
washing of linen and /or grinding machine and
must have been certified or registered by the
apprenticeship branch of the relevant Ministry
as a Skilled Worker class 2

Builder Foreman Means a journeyman or a Skilled Worker class 1

specifically charged by his employer
with the overall supervision responsible
for, in addition to activities carried out in
connection with building, the
supervision of not less than five builders
within an establishment

Workshop foreman Means an employee who supervises the total operations

of a workshop. Controls team of journeyman and Skilled
workers and or operators in work out-come. Is also
responsible for the total safety element of the workshop.
May be responsible for the ordering and safe custody of
spares

Welding Foreman Means an employee who supervises the total operations

of a workshop. Controls team of journeyman and Skilled
workers and or operators in work out-come. Is also
responsible for the total safety element of the workshop.
May be responsible for the ordering and safe custody of
raw materials and welding rolls and machinery spares

Senior Block man Means an employee who cuts and sell meat or is actively
responsible for the manufacturing of
small goods and is responsible for the
supervision of other employees

Scout Sergeant Means an employee responsible for the duties of scouts

and must have undertaken a recognised course in radio
communications and firearm

Cook – class 1 Means an employee fully experienced in all departments of

the kitchen who orders food and draws up all forms of menu
and who is responsible for the control of the kitchen and

61
 supervision of the kitchen and its staff

Senior Waiter Means an employee who is in charge of a dining room, or

lounge or veranda and not less than eight waiters and who
may be responsible for table setting, functions, cleanness,
and stock taking of equipments in his department and who
may receive payment and give change
Foreman Means an employee responsible for the supervision
the general staff and providing as effective service
to the department within the establishment
Job Title Position Description
Grade 8

Chef Means an employee fully experienced in all departments of

the
kitchen, who orders food and draw up all forms of menu,
and
and who is responsible for the control and supervision of the
kitchen and its staff and should have worked in an
establishment
with a grading of two stars or more.

Camp Supervisor Means an employee who is responsible for supervising the

general staff and all work carried out at a safari camp and
who is directly responsible to the Camp Manager
Senior foreman Means an employee who supervises the total operations
of the general staff. Controls team of journeyman and
Skilled workers and or operators in work out-come. Is
also responsible for the total safety element of the
work performed by the entire general staff.
May be responsible for the ordering and safe custody of
company equipment/tools.

Senior Scout Sergeant Means an employee responsible for the duties of

Scout sergeant and must have undertaken a
recognised course in radio communication and
firearm and also controls team of scouts and is
as able train scouts firearms and drill

Apprentice Means an employee who is undertaking an

Guide/Hunter (no licence) apprenticeship course, who is not yet
registered
or certified by the registrar of apprenticeship
branch and skilled manpower planning and
and development Act[chapter 28:02] and is able
guide tourists in a safari area for a hunting
expedition

Apprentice Means an employee who is undertaking an

Cameraman apprenticeship course, who is not yet registered

62
 or certified by the registrar of apprenticeship
branch and skilled manpower planning and
and development Act[chapter 28:02] and is able
to take photographs of wild animals in a safari area
with tourists doing sport photographic and who is
sufficiently competent to operate unsupervised

Job Title Description of occupation

Grade 9

Artisan (Skilled) Means an employee who has been certified by the

Registrar of Apprenticeship and Skilled Manpower
as a skilled worker class 1, 2, 3 or 4 in a designated
or recognised trade in terms of the Manpower
Planning and Development Act [Chapter 28:02] or
is the holder of a journeyman registration certificate
issued by the National Industrial Council and shall
be paid as per the parent industry
Bookkeeper Means an employee who is wholly or substantially
engaged in recording any aspect of the financial
transactions in the books of accounts of the employer
up to and including trial balance stage. Must be a
holder of at least a Diploma in accounts and financial
management
Apprentice Means an employee serving under a written with learners
Guide/Hunter licence contract of apprenticeship entered in accordance
with the Manpower Planning and Development Act and
must be undergoing training to obtain a recognised diploma
by the institute of tourism and professional
hunters licence

Classification of Grades relating to employees under Sector II

(Conservancies, safari operators and natural resources preservation)

Job Title Position Description

Grade 1

General
hand/worker/labourer
Gardener An employee who is engaged in any duties
of general cleaning or labouring duties

Fence guard Means an employee charged with ensuring the patrolling of

fence making sure that unauthorised persons are barred
from
entering the fenced property and making sure that all

63
 damages
caused by animals are reported to Management

House cleaner Means an employee engaged to carry out house cleaning

duties that includes the preparations of bedrooms and all
floors and may be required to do general laundry and hand
ironing

Camp Means an employee engaged in carrying out

attendant/cleaner cleaning duties at a safari camp that includes
labouring duties

Trainee Skinner Means a newly employed person who helps hunters

and is learning how to skin animals that are hunted and
works under the supervision of
qualified skinners
employed by a safari operator

Trainee Means an employee who carries out any

bedroom/laundry hand of the following duties; cleaning bedrooms,
making beds, giving general bedrooms
service to customers and any duties
related thereto and must be under the
supervision of a senior bedroom hand

Porter Means an employee engaged in cleaning and duties related

thereto and also help the kitchen staff and also and may also
be required to carrying luggage for customers

Game capture Means an employee engaged in capturing wild animals

attendant – class 3 for the purpose of
translocation

Job Title Position Description

Grade 2

Junior scout (trainee) Means an employee engaged in the scouting

work to make sure that poachers are barred from
entering a safari controlled area and is in the
process of learning how to handle firearms and
is accountable to a senior scout responsible for the
supervision of the work of other scouts

Fence guard (senior) Means an employee charged with ensuring the

patrolling of fence, making sure that unauthorised persons
are
barred from entering the fenced property
and making sure that all damages caused

64
 by animals are reported to Management.
He must have served as a fence guard for
not less than three years or hold a
certificate of a security guard trained by a
recognised security institution

Welder assistant Means an employee who is engaged to assist qualified

welders within the workshop of an establishment

Workshop assistant Means an employee engaged to carry out minor

workshop tasks under the supervision of a
workshop foreman

Butchery assistant Means an employee who cuts and sells meat or is actively
responsible for assisting the butchery man or blockman
butchery

Plumbing assistant Means an employee engaged in assisting with ullaging

and sampling the contents of excepting tanks and
water taps and also pipeline valves and pumps switches

Maintenance assistant Means an employee engaged to assist service line or

or journeymen with minor repairs and services as
required in the maintenance department

Trainee assistant Means an employee engaged to carry out general labouring

(general duties as delegated by his
employer hat includes
cleaning and duties related
thereto

Pump/engine attendant An employee mostly employed by a safari operator

who is engaged in the business of hunting
operations or game farming and wildlife
management to make sure that all water holes have
sufficient water for animals and can report any
water pump leakages and must have knowledge
mechanical works

Skinning shed Means an employee engaged to assist senior

assistant skinning shed assistant at any establishment that
operate as hunting operators within a private owned
land under the supervision of senior skinners

Builders’ assistant Means an employee employed to assist qualified builders

and engaged not as a contractor but on contract of
employment that is governed by this agreement and
must have a journeyman Certificate class 3

65
Bedroom/Laundry Means an employee who carries out any of
hand - class 2 the following duties: cleaning bedrooms,
making beds, giving general bedrooms
service to customers, washing linen and
ironing of such linen
Skinner – class 4 Means an employee who performs all duties of a skinner
and is also able to skin animals accurately, and should
have served as a skinner learner for not less than one
year.

Junior tracker (trainee) Means an employee training as a tracker for a period

of two years under the direct supervision of a senior
tracker who is able to track wild animals in a safari.
The junior tracker (trainee) must
be able to understand the
behaviour and habits of wildlife.

Trainee waiter Means an employee training as a waiter for a period of one

year under the direct supervision of a water senior

Trainee cook Means an employee who is employed in the kitchen of a

safari camp or lodge for a period of two years training as
a commis cook and who is under the immediate supervision
of
a senior chef.

Watchman/guard Means an employee employed to safeguard the property

and to scrutinise the movements of staff coming on or
leaving duty and customers coming into or leaving the
premises whose duties shall be directly related to the
protection of premises or designated areas that are
prohibited

Game capture Means an employee engaged in capturing

attendant – class 2 wild animals for the purpose of
translocation and must have worked as a
game capture attendant class 3 for not
less than two years

Messenger Means an employee engaged wholly or substantially in

the following duties: delivery and/ or conveying letters,
parcels, goods or messages on foot or by means of a bicycle
or similarly propelled vehicle and includes the making of
tea

Office orderly Means an employee specifically engaged in the cleaning of

offices, conveying or delivery of letters, parcels or messages
within departments and includes the making of teas or
similar

66
 beverages for office staff

Bar hand (no cash) Means an employee employed in washing glasses,

cleaning bars and public rooms and who may be
employed upon general labouring duties

Junior tractor driver Means an employee with less than one year of driving
a tractor whose duties includes the maintenance of the
grounds of the establishment and the conveyance of
rubbles

Kitchen assistant Means an employee who is employed on one or more of

The following duties; cleaning the kitchen and preparing
raw vegetables or fish, plucking poultry or game, colleting,
cleaning, washing or sorting plates, crockery or glass,
conveying, loading or unloading foodstuffs and ancillary
equipments to a vehicle and duties related thereto

Job Title Position Description

Grade 3

Game Scout – class 2 Means an employee engaged in the scouting

work to make sure that poachers are barred from
entering a safari controlled area and must be able
to handle firearms and accountable to a senior
game scout and must have not less than two years
experience as a junior scout

Tracker – class 2 Means an employee employed as a tracker for a period

of two years under the direct supervision of a senior
tracker who is able to track wild animals in a safari area.
The tracker class 2 must be able to understand the
behaviour and habit of wildlife and able to do map reading

Senior Welder Means an employee who performs single run welding

assistant brazing by electric arc oxy-
acetylene, excluding work on
pressure vessels or work subject
to X-ray or gamma- ray tests, and
excluding overhead welding but
works under immediate
supervision of a qualified welder

Senior Workshop Means an employee who performs, in addition to

assistant the tasks performed by a workshop assistant, any
of the following; checking
pressure, removing and
replacing wheels, rims, tyres and tubes and

67
 repairing punctures and any other related duties
thereto

Senior Butchery Means an employee who carries out the duties of

assistant a butchery man and is placed in charge of a
butchery

Senior Plumbing Means an employee who has been certified by the

assistant registrar of apprenticeship as a journeyman
class 2 and is able to do all plumbing duties
with a minimum supervision

Senior Maintenance Means an employee who is able to do all minor

assistant repairs or any of the tasks performed by a
handyman under supervision

Senior Assistant Means an employee engaged in looking after

(general) gardens, grounds and similar places and can
also carry out repairs or renovations of a minor
nature to the property of his employer

Senior Skinning shed Means an employee engaged to assist senior

assistant skinners at any establishment that operate as
hunting operators within a private owned land under the
supervision of senior
skinners

Senior Builders Means an employee employed to assist qualified

assistant builders and engaged not as a contractor but with
a contract of employment that is governed by this
agreement and must have a
journeyman certificate class 2

Skinner – class 3 Means an employee who performs all duties of a skinner

and is also able to skin animals accurately, and should
have served as a skinner class 4 for not less than two
years.

Senior Means an employee employed on general

Bedroom/Laundry household duties and the supervision of
hand not less than five or more than eight
bedroom hands/laundry hand.

Game capture Means an employee engaged in capturing

attendant – class 1 wild animals for the purpose of
translocation and must have worked as a
game capture attendant class 2 for not
less than five years

68
Junior Waiter Means an employee who has been employed as a commis
waiter for not less than one year and who is employed in
serving food and/or drinks to guests, preparation, laying
and cleaning of tables and on duties related thereto

Job Title Position Description

Grade 4

Light vehicle driver Means a person employed to drive motor vehicles with a
net mass of less than 2 300 kilograms and whose
duties may include the transporting of staff or recovery of
light vehicles by means of towing and the use of a two
rope, chain or rigid bar

Tractor driver Means an employee employed in driving a tractor for the

purpose of maintenance of the grounds of the establishment
and the conveyance of goods

Plumber Means an employee engaged to do duties of ullaging

and sampling the contents of excepting tanks and
water taps and also pipeline valves and pump switches
He should be certified by the registrar of apprenticeship
and skilled manpower as a skilled worker class 2 and
hold a journeyman registration certificate

Welder Means an employee who performs double run welding of

brazing by
electric arc oxy-acetylene, excluding work on pressure-
vessels or
work subject to X-ray or gamma-ray tests and excluding
overhead
welding and hold a journeyman registration certificate
Builder/Brick layer Means an employee employed as a builder /
brick and engaged not as a contractor but on
contract of employment that is governed by this
agreement and must have a journeyman registration
certificate issued by a National Industrial Council

Game scout – class 1 Means an employee engaged in the scouting

work to make sure that poachers are barred from
entering a safari controlled area and must be able
to handle firearms and accountable to a senior
game scout and must have not less than five years
experience as a game scout class

Driver Means an employee engaged to operate a motor vehicle

to transport customers, staff or
merchandise and should posses a drivers
licence class 2

69
Labour gang leader Means an employee who is responsible for the general
workers or gardeners and who supervises not less than
five labourers/gardeners

Skinner – class 2 Means an employee who performs all duties of a skinner

and is also able to skin animals accurately, and should
have served as a skinner class 3 for not less than five
years

Assistant Handyman Means an employee who assists a senior handyman to

carry out repairs or renovation of a minor nature to the
property of his employer and who is not required to
embark upon or carry out any single task in a trade
designated or deemed to have been designated in
terms of the Apprenticeship training and Skilled
Manpower Act [Chapter 266]

Tracker – class 1 Means an employee employed as a tracker for a period

of five years under the direct supervision of a senior
tracker who is able to track wild animals in a safari area.
The tracker class 1 must be able to understand the
behaviour and habits of wildlife and able to do map
reading

Waiter – class 3 Means an employee who has worked in all the various
grades of waiters, and who can relieve a waiter senior

Junior Cook Means an employee who, other than a kitchen porter or a

stillroom hand, is wholly or mainly engaged in any
operation in the preparation or cooking of food for clients
and who has worked as a commis cook for at least two
years

Job Title Position Description

Grade 5

Skinner – class 1 Means an employee who performs all duties of a skinner

and is also able to skin animals accurately, and should
have served as a skinner class 2 for not less than five
years

Shop attendant Means an employee who sells only such goods as are
permitted to be sold under an aerated shop dealer’s
licence issued under the Shop Licence Act whose
duties involves receiving money and the giving of
change and/or issuing of sale documents, duties
may include the display of goods and the keeping and
controlling of stock and has less than three years
continuous service in such occupation

70
Heavy duty driver Means an employee engaged to drive
(Class 2 licence) motor vehicles with
a net mass in
excess of 2 300
kilograms, and
responsible of the
recovery of
disabled, light and
heavy commercial
vehicles and
also passengers
vehicles by means
of towing and the
use of a tow- rope,
chain or grid bar.

Senior game scout - Means an employee engaged in the scouting

class 2 work to make sure that poachers are barred
from entering a safari controlled area and
must be able to handle firearms and
accountable to a senior game scout and
must have not less than five years
experience as a game scout class 3

Junior foremen Means an employee who is specifically under training as a

foremen responsible for the duties of the other staff within
an establishment

Stores keeper Means an employee who is in charge of stores and who is

responsible for receiving, storing, packing or unpacking
goods in a store or warehouse and for delivering goods
from a stores or warehouse to departments for despatch
Block man Means an employee who cuts and sells meat or is actively
responsible for the manufacture of small goods and who
works
under the supervision of a Block man Supervisor

Handy Man Means an employee who carries out repairs or

Renovations of a minor nature to the property of
His employer and who is not required to embark upon
or carry out any single task in a trade designated
or deemed to have been designated

Senior Tracker - class Means an employee employed as a tracker for a

2 period of more than five years under the direct
supervision of a senior tracker who is able to track
wild animals in a safari area. The tracker class 2
must be able to understand the behaviour and

71
 habits of wildlife and able to do map reading

Waiter – class 2 Means an employee who is in charge of a dining-room, or

lounge, or veranda of a safari camp or safari lodge and
not less than three or more than six waters

Cook – class 3 Means an employee who has worked as a junior cook for
at least two years within an establishment
Accounts/operations Means an employee who carries out a number of
clerk accounting duties such as processing and
payment of creditors invoices, reconciliation of
statements, invoicing of clients, ledger maintenance.
May complete journal vouchers as required

Secretary Means an employee who is engaged to do

secretarial duties for an organisation or
work under
the control of manager or director of the company
Barman (cash) Means an employee employed in dispensing and serving
drinks in a dispensary or private bar within an establishment
of a safari camp or lodge and who is responsible for cash
and liquor stocks under his control

Job Title Position Description

Grade 6

Senior Plumber Means an employee engaged to do duties of ullaging

and sampling the contents of septic tanks and
water taps and also pipeline valves and pumps switches.
He should be certified by the registrar of apprenticeship
and skilled manpower as a skilled worker class 1 and
hold a journeyman registration certificate

Senior welder Means an employee who performs double run welding of

brazing by electric arc oxy-acetylene, excluding work on
pressure-vessels or work subject to X-ray or gamma-ray
tests and excluding overhead welding and hold a
journeyman registration certificate class 1

Senior workshop Means an employee charged with supervision of

attendant the operations of a workshop, controls teams of
journeymen and skilled workers and or
operators in work out-come. Is also
responsible for the total safety element
of the workshop. May be responsible for the
ordering and safe custody of spares

Thatcher Means an employee who is engaged to do any related work

of

72
 thatching at his employers premises or safari camp/lodge

Builder - multi skilled Means an employee who has been certified or

registered by the apprenticeship branch of the
relevant Ministry as a skilled worker and who is
able to carries out any building or construction work

Senior Game Scout – Means an employee engaged in the scouting

class 1 work to make sure that poachers are barred
from entering a safari controlled area and
must be able to handle firearms and
accountable to a warden or wildlife manager
and must have not less than five years
experience as a game scout class 1

Skilled Handy Man Means an employee who carries out repairs or

renovations of a minor nature to the property of
his employer and who is required to embark upon
or carry out any single task in a trade designated
or deemed to have been designated

Senior Tracker – class Means an employee employed as senior tracker

1 class 1 for a period of more than five years under
the direct supervision of a wildlife manager who is
able to track wild animals in a safari area. The
tracker class 1 must be able to understand the
behaviour and habits of
wildlife and able to do map
reading

Cook – class 2 Means an employee who has completed five years in the
Kitchen and who prepares and makes pastries, sweets,
Ices, pudding and similar articles related to pastries

Waiter – class 1 Means an employee who has completed five years in the
waitering service who is in charge of a dining room or
a veranda and supervises not less than six waiters
Driver (Class 1 Means an employee possessing a motor- vehicle
licence) driver’s licence class 1 and
who is employed in
transporting customers, staff
or merchandise.

Senior Skinner Means an employee who performs all duties of a skinner

and is also able to skin animals accurately, and should
have served as a skinner class 1 for not less than five
years

Job Title Position Description

73
Grade 7

Heavy Machinery Means an employee engaged in the operation of

operator any machine used in the dry cleaning, laundry and
washing of linen and /or grinding machine and
must have been certified or registered by the
apprenticeship branch of the relevant Ministry
as a Skilled Worker class 2

Builder Foreman Means a journeyman or a Skilled Worker class 1

specifically charged by his employer
with the overall supervision responsible
for, in addition to activities carried out in
connection with building, the
supervision of not less than five builders
within an establishment

Workshop foreman Means an employee who supervises the total operations

of a workshop. Controls team of journeyman and Skilled
workers and or operators in work out-come. Is also
responsible for the total safety element of the workshop.
May be responsible for the ordering and safe custody of
spares

Welding Foreman Means an employee who supervises the total operations

of a workshop. Controls team of journeyman and Skilled
workers and or operators in work out-come. Is also
responsible for the total safety element of the workshop.
May be responsible for the ordering and safe custody of
raw materials and welding rolls and machinery spares

Senior Block man Means an employee who cuts and sell meat or is actively
responsible for the manufacturing of
small goods and is responsible for the
supervision of other employees

Scout Sergeant Means an employee responsible for the duties of scouts

and must have undertaken a recognised course in radio
communications and firearm

Cook – class 1 Means an employee fully experienced in all departments of

the kitchen who orders food and draws up all forms of menu
and who is responsible for the control of the kitchen and
supervision of the kitchen and its staff

Senior Waiter Means an employee who is in charge of a dining room, or

lounge or veranda and not less than eight waiters and who

74
 may be responsible for table setting, functions, cleanness,
and stock taking of equipments in his department and who
may receive payment and give change

Foreman Means an employee responsible for the supervision

the general staff and providing as effective service
to the department within the establishment

Job Title Position Description

Grade 8

Chef Means an employee fully experienced in all departments of

the
kitchen, who orders food and draw up all forms of menu,
and
and who is responsible for the control and supervision of the
kitchen and its staff and should have worked in an
establishment
with a grading of two stars or more.

Camp Supervisor Means an employee who is responsible for supervising the

general staff and all work carried out at a safari camp and
who is directly responsible to the Camp Manager

Senior foreman Means an employee who supervises the total operations

of the general staff. Controls team of journeyman and
Skilled workers and or operators in work out-come. Is
also responsible for the total safety element of the
work performed by the entire general staff.
May be responsible for the ordering and safe custody of
company equipment/tools.

Senior Scout Sergeant Means an employee responsible for the duties of

Scout sergeant and must have undertaken a
recognised course in radio communication and
firearm and also controls team of scouts and is
as able train scouts firearms and drill

Apprentice Means an employee who is undertaking an

Guide/Hunter (no licence) apprenticeship course, who is not yet
registered
or certified by the registrar of apprenticeship
branch and skilled manpower planning and
and development Act[chapter 28:02] and is able
guide tourists in a safari area for a hunting
expedition
Apprentice Means an employee who is undertaking an
Cameraman apprenticeship course, who is not yet registered

75
 or certified by the registrar of apprenticeship
branch and skilled manpower planning and
and development Act[chapter 28:02] and is able
to take photographs of wild animals in a safari area
with tourists doing sport photographic and who is
sufficiently competent to operate unsupervised

Job Title Description of occupation

Grade 9

Artisan (Skilled) Means an employee who has been certified by the

Registrar of Apprenticeship and Skilled Manpower
as a skilled worker class 1, 2, 3 or 4 in a designated
or recognised trade in terms of the Manpower
Planning and Development Act [Chapter 28:02] or
is the holder of a journeyman registration certificate
issued by the National Industrial Council and shall
be paid as per the parent industry
Bookkeeper Means an employee who is wholly or substantially
engaged in recording any aspect of the financial
transactions in the books of accounts of the employer
up to and including trial balance stage. Must be a
holder of at least a Diploma in accounts and financial
management
Apprentice Means an employee serving under a written
Guide/Hunter with learners licence contract of apprenticeship entered in
accordance with the Manpower Planning and Development
Act and must be undergoing training to obtain a recognised
diploma by the institute of tourism and professional
hunters licence

33

PART B
ZIMBABWE PARKS AND WILDLIFE MANAGEMENT( Wildlife
Conservation and Natural Resources Preservation)

JOB TITLE JOB DESCRIPTION

B1.1

General Hand Means an employee who is engaged in any general

cleaning or labouring duties. Qualification - secondary
education with less than one year of experience.

76
Lodge Attendant An employee engaged to carry out any of the following:
cleaning the chalets/ rooms, making beds and giving
general bedroom services to clients and any other related
duties thereto

B1.2

Lodge Attendant An employee engaged to carry out any of the following:

cleaning the chalets/ rooms, making beds and giving
general bedroom services to clients and any other related
duties thereto with one year experience.

B1.2

General Hand Means an employee who is engaged in any general

cleaning or labouring duties. Qualification - secondary
education with more than one year of experience.

Catering Assistant An employee who cleans the canteen, kitchen and assist
cooks in food preparation.

Office Orderly An employee who maintains the cleanliness of the office

and corridors as well carrying out messengers duties
internally and externally.

Asset/Admin Clerk Ensures that the Authority asserts are maintained in a

proper functional manner and well administered, proper
and traceable registers of asserts are kept and updated as
well as maintenance of surrounding yard.

B1.3

General Hand Means an employee who is engaged in any general

cleaning or labouring duties. Qualification - secondary
education with more than 2 years of experience.

Office Orderly An employee who maintains the cleanliness of office and

corridors as well carrying out messengers duties
internally and externally with more than 2yrs of
experience.

Lodge Attendant An employee engaged to carry out any of the following:

cleaning the chalets/ rooms, making beds and giving
general bedroom services to clients and any other related
duties thereto with more than 2yrs of experience.

B2.1

Ranger 111 An employee who monitors wild animals in a controlled

game park and carries out law enforcement duties in the
park. Entry point.

77
B2.2

Ranger 111 An employee who monitors wild animals in a controlled

game park and carries out law enforcement in the park.
With more than one year of experience.

B2.3

Driver Means an employee who provide driving and messenger

duties and should possess class 4.

Ranger 111 An employee who monitors wild animals in a controlled

game park and carries out law enforcement duties in the
park. With more than two years of experience.

Ranger 11

Assistant Store man Means an employee who is engaged in a workshop

environment and assist a store man senior.

B3.2

Ranger 11

Ranger 111 An employee who monitors wild animals in a controlled

game park and carries out law enforcement duties in the
park. With more than two years of experience.

Cook An employee charged with the preparation and cooking

food for clients including staff meals. Should be able to
make breakfast and snacks and also be able to draw up all
forms of menus, responsible for the control of stocks that
are issued to him or her.

Skinner To professionally skin and prepare trophies for clients

Tracker To track, spot and skin client’s animals

B3.3

Ranger 11

Cook An employee charged with the preparation and cooking

food for clients including staff meals. Should be able to
make breakfast and snacks and also be able to draw up all
forms of menus, responsible for the control of stocks that
are issued to him or her.

Catering Assistant An employee who cleans the canteen, kitchen and assist
cooks in food preparation.

78
Skinner An employee who helps hunters to professionally skin
and prepare trophies for clients

Head Skinner An employee who is charged with supervising other

junior skinners and also helps hunters to professionally
skin and prepare trophies for clients

Tracker An employee who is able to track wild animals in a safari,

must be able to understand the behaviour and habits of
wildlife.

B3.1

Ranger 111 An employee who monitors wild animals in a controlled

game park and carries out law enforcement duties in the
park. With more than two years of experience.

Ranger 11

Ranger 1

General Hand Means an employee who is engaged in any general

cleaning or labouring duties.

B4.3

Ranger 1

Cook An employee charged with the preparation and cooking

food for clients including staff meals. Should be able to
make breakfast and snacks and also be able to draw up all
forms of menus, responsible for the control of stocks that
are issued to him or her.

Ranger 11

Tracker An employee who is able to track wild animals in a safari,

must be able to understand the behaviour and habits of
wildlife.

Skinner An employee who helps hunters to professionally skin

and prepare trophies for clients

Head Cook Means an employee employed in a safari kitchen and who

controls all sections, who prepares meals as directed
including where appropriate the writing of requisitions for
ingredients required.

Handyman (Carpenter) Means an employee responsible for repairing all authority

carpentry work and furniture at the station

79
Handyman (Mechanic) Means an employee who maintains and repairs machinery
and vehicles. Will be responsible for ensuring
functionality and reliability of machines, engines and
mechanical systems.

B4.1

Ranger 11

Ranger 1

B5.2

Accounting Clerk Means an employee who is engaged in one or more of the

following duties: carrying out a number of accounting
duties, such as processing and payment of creditors
invoice , reconciling of statements, invoicing of clients,
ledger maintenance and or preparing and allocating
clients bills and is under the supervision of an accountant.

Records Clerk Means an employee who performs data entry, verifies

information, and handles routine requests for the
organisation as well as the clients and related information.
Provides routine advice and guidance to staff and
members of the general public. Resolves routine customer
service problems.

Receptionist Means an employee who welcomes visitors by greeting

them, in person or on the telephone; answering or
referring inquiries. Directs visitors by maintaining
employee and department directories; giving instructions.
Maintains security by following procedures; monitoring
logbook; issuing visitor badges.

Assistant Investigations An employee engaged as a watchman whose duties are

& Security Officer directly related to the protection of company property,
conduct inquiries to discover who committed crimes and
to gather evidence to prosecute and convict suspects

Administration Clerk Means an employee who performs routine administrative

clerical work through the assistance of an administration
officer. May have to call upon specialised knowledge in
respect of legal statutory obligations and conducting
correspondence related thereto.

Ranger 11

Accounting Clerk / Means an employee who performs routine administrative

Cashier clerical work through the assistance of an administration
officer. May have to call upon specialised knowledge in
respect of legal statutory obligations and conducting

80
 correspondence related thereto.

General Clerk Means an employee who performs a wide range of

administrative tasks, such as filing paperwork, answering
phones and copying documentation.

B5.3

Store man Manage stores in an efficient and effective manner for the
benefit of the organisation.

Accounting Clerk An employee who carries out a number of accounting

duties such as processing and payment of creditors
invoices, reconciliation of statements, invoicing of
clients, ledger maintenance and or preparing and
allocating clients bills and is under the supervision of an
accountant.

General Clerk Means an employee who performs a wide range of

administrative tasks, such as filing paperwork, answering
phones and copying documentation.

Assistant Investigations An employee engaged as a watchman whose duties are

& Security Officer directly related to the protection of company property,
conduct inquiries to discover who committed crimes and
to gather evidence to prosecute and convict suspects

Data Capturer Means an employee engaged in the capturing of

information by feeding or punching that information into
a computer system.

Records Clerk Means an employee who performs data entry, verifies

information, and handles routine requests for the
organisation as well as the clients and related information.
Provides routine advice and guidance to staff and
members of the general public. Resolves routine customer
service problems.

Receptionist Means an employee who welcomes visitors by greeting

them, in person or on the telephone; answering or
referring inquiries. Directs visitors by maintaining
employee and department directories; giving instructions.
Maintains security by following procedures; monitoring
logbook; issuing visitor badges.

Handyman (Electrician) Responsible for installation of electrical fittings and

repair of electrical appliances at the stations

Human Resources Clerk Means an employee who works under the direction of a
human resources manager and is responsible for staff
files, maintaining staff log book and can assist recording

81
 relevant details on salary pay slips, balances and
reconciles pay roll, keeps pay roll.

Clerk (Finance & The employee performs clerical and administrative

Admin) functions such as customer service and recordkeeping, in
addition to conducting financial transactions.

Administration Clerk Means an employee who performs routine administrative

clerical work through the assistance of an administration
officer. May have to call upon specialised knowledge in
respect of legal statutory obligations and conducting
correspondence related thereto.

Handyman (Mechanic) Means an employee who maintains and repairs machinery

and vehicles. Will be responsible for ensuring
functionality and reliability of machines, engines and
mechanical systems.

Accounting Clerk An employee who carries out a number of accounting

(Cashier) duties such as processing and payment of creditors
invoices, reconciliation of statements, invoicing of
clients, ledger maintenance and or preparing and
allocating clients bills and is under the supervision of an
accountant.

Senior Clerk Means an employee who performs routine administrative

(Administration) clerical work and is in charge of overseeing junior
administration clerks.

Artisan (Mechanic) Means a person who has been certified or registered by

the Apprenticeship Branch of the relevant Ministry as an
artisan mechanic or skilled worker class 1 and shall be
paid as per the parent industry.

Typist Means an employee who carries out more than just typing
and should expect to carry out other administrative duties
too, including maintaining spreadsheets, databases and
answering the phone.

Handyman (Painter)

Ranger 11

Handyman (Carpenter) Responsible for repairing all authority carpentry work and
furniture at the station

Handyman (Plumber) Means an employee engaged to do duties of ullaging and

sampling the contents of expecting tanks and water taps
and also pipeline valves and pump switches.

B5.1

82
Ranger 11

Ranger 111 An employee who monitors wild animals in a controlled

game park and carries out law enforcement duties in the
park. With more than two years of experience.

Ranger 1

Accounting Clerk An employee who carries out a number of accounting

duties such as processing and payment of creditors
invoices, reconciliation of statements, invoicing of
clients, ledger maintenance and or preparing and
allocating clients bills and is under the supervision of an
accountant.

Handyman (Mechanic) Means an employee who maintains and repairs

machinery and vehicles. Will be responsible for
ensuring functionality and reliability of machines,
engines and mechanical systems.

General Clerk Means an employee who performs a wide range of

administrative tasks, such as filing paperwork,
answering phones and copying documentation.

Handyman (Electrician) Responsible for installation of electrical fittings and

repair of electrical appliances at the stations

Clerk (Finance & Admin) The employee performs clerical and administrative
functions such as customer service and recordkeeping,
in addition to conducting financial transactions.

C1.1

Administration Clerk Means an employee who performs routine

administrative clerical work through the assistance of an
administration officer. May have to call upon
specialised knowledge in respect of legal statutory
obligations and conducting correspondence related
thereto.

Senior Human Resources Means an employee who performs the difficult clerical
Clerk functions in Human Resources department or provide
lead supervision over the personnel functions of a line
department.

Ranger 11

Ranger 1

Senior Ranger Means an employee who performs the same duties that
performed by a game monitor and coordinates his or her
work with scouts. He or she must be familiar with wild

83
 animals.

Reservationist Means an employee who handles all types of

reservations, from room reservations to travel
reservations for the clients, understand the rate strategy,
be thorough in recording the booking and be quick to
spot an opportunity to upsell

C1.2

Senior Ranger Means an employee who performs the same duties that
performed by a game monitor and coordinates his or her
work with scouts. He or she must be familiar with wild
animals.

Senior Clerk Means an employee who performs routine administrative

(Administration) clerical work and is in charge of overseeing junior
administration clerks.

Reservationist Means an employee who handles all types of reservations,

from room reservations to travel reservations for the
clients, understand the rate strategy, be thorough in
recording the booking and be quick to spot an opportunity
to upsell

State Registered Nurse Means an employee who performs basic medical exams,
assist doctors during medical procedures and monitor
patients' progress. Also treat and prescribe medication for
patients.

C1.3

Administration Clerk Means an employee who performs routine administrative

clerical work through the assistance of an administration
officer. May have to call upon specialised knowledge in
respect of legal statutory obligations and conducting
correspondence related thereto.

Senior Ranger Means an employee who performs the same duties that
performed by a game monitor and coordinates his or her
work with scouts. He or she must be familiar with wild
animals.

Reservationist Means an employee who handles all types of reservations,

from room reservations to travel reservations for the
clients, understand the rate strategy, be thorough in
recording the booking and be quick to spot an opportunity
to upsell

Head Chef Means an employee who has the responsibility of

controlling and directing the food preparation process and
any other relative activities. Constructing menus with new
84
 or existing culinary creations ensuring the variety and
quality of the servings.

Senior Clerk Means an employee who performs routine administrative

(Administration) clerical work and is in charge of overseeing junior
administration clerks.

Accounting Clerk An employee who carries out a number of accounting

(Cashier) duties such as processing and payment of creditors
invoices, reconciliation of statements, invoicing of
clients, ledger maintenance and or preparing and
allocating clients bills and is under the supervision of an
accountant.

Senior Human Resources Means an employee who performs the difficult clerical
Clerk functions in Human Resources department or provide
lead supervision over the personnel functions of a line
department.

Salaries Clerk Means an employee engaged in calculating wages and

salaries and makes appropriate statutory deductions and
records relevant details on salary pay slips, balances and
reconciles pay rolls.

Senior Ranger- HQ Means an employee who performs the same duties that
performed by a game monitor and coordinates his or her
work with scouts. He or she must be familiar with wild
animals.

Human Resources Clerk Means an employee who works under the direction of a
human resources manager and is responsible for staff
files, maintaining staff log book and can assist recording
relevant details on salary pay slips, balances and
reconciles pay roll, keeps pay roll.

Senior Tracker Means an employee under the direct supervision of a

wildlife manager who is able to track animals in a safari
area. He or she must understand the behaviour and habits
of wildlife and able to do map reading.

Head Cook Means an employee employed in a safari kitchen and who

controls all sections, who prepares meals as directed
including where appropriate the writing of requisitions for
ingredients required.

C2.3

Secretary to RM Means an employee who is engaged to do secretarial

duties or work under the control of manager or director.

Senior Ranger- Radios Means an employee who performs the same duties that
performed by a game monitor and coordinates his or her
85
 work with scouts. He or she must be familiar with wild
animals.

Artisan (Electrician) Means an employee who has been certified or registered

by the apprenticeship branch relevant Ministry as a
skilled worker and who may carry out any of the relevant
tasks laid out.

Driver An employee possessing a light motor vehicle class 4

driver’s licence and is only authorised to transport staff
and or equipment or company products.

Secretary to Principal Means an employee who is engaged to do secretarial

duties or work under the control of manager or director.

C3.3

Investigations & An employee engaged as a watchman whose duties are

Security Officer directly related to the protection of company property,
conduct inquiries to discover who committed crimes and
to gather evidence to prosecute and convict suspects

Private Secretary to Means an employee who is engaged to do secretarial

Director duties or work under the director.

Records Supervisor

Artisan (Mechanic) Means a person who has been certified or registered by

the Apprenticeship Branch of the relevant Ministry as an
artisan mechanic or skilled worker class 1 and shall be
paid as per the parent industry.

Artisan / Instructor Means an employee who has been certified by the

Registrar of Apprenticeship and Skilled Manpower
as a skilled worker class 1, 2, 3 or 4 in a designated
or recognised trade in terms of the Manpower
Planning and Development Act [Chapter 28:02] or
is the holder of a journeyman registration certificate
issued by the National Industrial Council and shall
be paid as per the parent industry
Extension &
Interpretation Officer

Artisan (Automobile
Electrician)

Senior Investigations &

S Officer

Assistant Investigations
& Security Officer

86
C4.1

Horticulturalist

Accounting Officer
,BB

Accounting Officer
(General)

C4.3

Wildlife Officer-
Provisions

Wildlife Office- Security

Wildlife Officer-
Conservation

Wildlife Officer-
Armoury & Operations

Accounting Officer

Tourist Officer

Forester

Senior Wildlife Officer-

Parks

C5.2

Ecologists

C5.3

Senior Wildlife Officer-

Parks

Senior Wildlife Officer-

Conservation

Senior Extension &

Interpretation Officer

Senior Investigations &

S Officer

87
Administration Officer

Internal Auditor

Wildlife Officer-
Armoury Operations

Senior Wildlife Officer-

Game Capture

Wildlife Officer-
Provisions

Librarian

Ecologists

State Registered Nurse

Tourism Services Officer

(Reservations)

Investigations &
Security Officer

Systems / Network
Administrator

Sister in Charge

Lecturer

Senior Wildlife Officer-

Fisheries

TFCA Programme
Officer

C5.1

Internal Auditor

Reservationist

Ecologists

Accounting Clerk

Ranger 1

88
 PART C

National Museums and Monuments (

JOB TITLE JOB DESCRIPTION

Grade16

Grounds man Means an employee responsible for the general

maintenance of outside premises of the sites and
museums. The basic requirement for this job is secondary
education with one year experience in site maintenance

General Assistant Means an employee engaged for the general cleaning and
(General Hand) maintenance of the premises within sites and museums.
This includes areas like the heroes acre and head office.
The person should have a basic secondary education and
one year experience in cleaning and maintenance.

Grade 15

Office Orderly Means an employee engaged in general cleanliness of the

office, collection and delivery of internal mail and
provision of tea to staff. The basic requirement is
secondary education with one year experience, he or must
be able to use a photocopier and office phone. He or she
must be able to read and write.

General Assistant Means an employee engaged for the general cleaning and
maintenance of the premises within sites and museums.
The person should have a basic secondary education and
one year experience in cleaning and maintenance and he
or she must be able to read and write

Grade 14

Gallery Attendant Means an employee engaged in the cleaning and

maintenance of galleries, exhibition rooms and inside the
museums. The person should have at least 3 O level
qualifications with more than 2 years experience in
manning galleries.

Maintenance Assistant Means an employee engaged to assist the maintenance

officer in carrying out the general maintenance of works

89
 for the units. The person must possess 5 “O “levels
including technical subjects and certificate of competency
in any one of the technical subjects such as building,
plumbing, painting and carpentry. He or she must have at
least 3 years relevant experience in a technical
environment.

Security Guard Means an employee engaged with the responsibility of

securing property of the institution including site,
monuments and museums either during the day or night.
He or she can be positioned either at the entrance points
or go around the sites, monuments and museums
patrolling and preventing access to intruders. The person
must possess O Level certificate and any relevant security
training with one year experience in a security
environment.

Stone Mason 3 Means an employee engaged in assisting the stone mason

in checking, restoring, conserving and maintenance of
stone walls and the surroundings. He or she is also
involved in cleaning and maintenance the stone walls to
preserve them in a near or original state. The person must
have 5 O Levels including English and mathematics.
Must possess a skilled worker class 4 in masonry or
building and the person must be able to work under
pressure. Must have 3 years relevant experience in the
field

Grade 13

Driver (Class A) Means an employee who is engaged to carryout driving

and messenger roles in support of administrative duties.
These include delivery of letter s and documents to
various stakeholders , driving employees to and from
designated places of duty, cleaning institutions vehicles ,
sourcing quotations for general servicing or liaison with
the garage for servicing, checking and attending to basic
requirements for vehicles. The basic qualifications are 5
O levels including English, class 4 driver’s license with 3
years continuous driving experience. He or she must be
25 years and above.

Driver (Class B) Means an employee who is engaged to carryout driving

and messenger roles in support of administrative duties.
May also perform the duties of servicing the office of the

90
 Executive Director and banking including delivery of
letter s and documents to various stakeholders , driving
employees to and from designated places of duty,
cleaning institutions vehicles , sourcing quotations for
general servicing or liaison with the garage for servicing,
checking and attending to basic requirements for vehicles.
The basic qualifications are 5 O levels including English,
class 4 driver’s license and must have at least 5 years
experience within the institution. He or she must be 30
years and above

Custodian Means an employee who is in custody of the site to

oversee the general upkeep of the cite including
provincial heroes acres. He or she is involved in cleaning
and maintenance of the site and can attend to visitors. The
basic requirements are 5 O levels, an in housing training
in monuments conservation and 3 years experience in
monuments conservation.

Grade 12

Housekeeper Means and employee engaged in carrying out kitchen and

bedroom duties such as cleaning lodges, making beds and
giving the general room service assistance to clients. The
basic qualifications should be 5 O Levels, a certificate in
hospitality management with at least 2 years experience
in a similar environment.

Tour Guide Means an employee engaged to offer guided tours to

visitors in museums, cites and monuments. He or she may
be required to perform the duties of the Heritage
education officer in his or her absence. The person may
be required to make bookings for educational groups and
collect revenue. The basic educational qualifications are
at least 5 O levels including English and history and a
certificate or diploma in education, heritage education,
public relations or Tourism and hospitality with at least
two years experience in the same field. The person must
have strong communication and interpersonal skills.

Restaurant Waiter Means an employee engaged in serving of food and

drinks to visitors and also is involved in the preparation of

91
 laying and cleaning of tables. The basic qualifications for
this job are 5 O levels including English with at least 2
years experience in food and beverages.

Receptionist Means an employee engaged to mann the reception area,

operate a switchboard, monitoring and registering of
outgoing and incoming calls, receive and attend to visitor
enquiries and any other administrative duties. He or she
may be required to do stock distribution and compile
purchasing orders. The basic requirements are 5 O levels
including English, relevant secretarial or receptionist
qualifications. He or she must be proficient in manning
the switchboard with at least 3 years experience.

Stores person Means an employee who is responsible for ordering,

receiving, storing, packing and unpacking, dispatching
and distribution of goods and deliveries in a store or
warehouse and keeps records of received and delivered
goods. The basic educational qualification is 5 O levels
and a certificate in administration, purchasing and supply.
He or she must have at least 2 years experience in similar
environment.

Cashier Means an employee engaged to work at cash collection

points and receives cash payments on behalf of the
institution and gives change to clients, keeps records and
forward them to accounts clerk or book keeper. The basic
educational qualification is at least 5 O level passes
including maths or accounts, should be a holder of an A
level certificate with at least 2 passes. He or she must
have a relevant certificate in accounts or administration
with 2 years of experience.

Stone Mason 2 Means an employee engaged in assisting the stone mason

in checking, restoring, conserving and maintenance of
stone walls and the surroundings. He or she is also
involved in cleaning and maintenance the stone walls to
preserve them in a near or original state. The person must
have 5 O Levels including English and mathematics.
Must possess a skilled worker class 4 in masonry or
building and the person must be able to work under
pressure. Must have 5 years relevant experience in the
field

92
Accounts Clerk 1- Means an employee who is engaged to carryout
accounting duties such as processing and payment of
creditors invoice, invoicing of visitors, ledger
maintenance, preparing and allocating visitor bills and is
under the supervision of a book keeper. The basic
qualification are a diploma in accounting, a certificate in
accounting software such as pastel with at least 3 years
experience in an accounting environment.

Grade 11

Accounts Clerk 2 Means an employee who is engaged to carryout

accounting duties such as processing and payment of
creditors invoice, invoicing of visitors, ledger
maintenance, preparing and allocating visitor bills and is
under the supervision of a book keeper. The basic
qualification are a diploma in accounting, a certificate in
accounting software such as pastel with at least 3 years
experience in an accounting environment.

Unit Secretary Means an employee engaged to do secretarial duties for a

region or work as a personal assistance to the regional
director. The duties include taking minutes in unit
meetings, typing all unit correspondence. May also
receive and dispatch external mail and posses’ good
report writing skills. The basic qualifications are 5 O
levels including English, a relevant diploma in secretarial
studies or office administration. Must have 3 years
experience in a similar environment

Maintenance Officer Means an employee who performs, in addition to the

tasks performed by maintenance assistant in any of the
following; plumbing, electrical, welding, carpentry. They
also recommend major maintenance repairs in cases that
are beyond their capacity. The basic qualifications are 5 O
levels including English and Mathematics. He or she must
have a skilled worker class 2 or 3 certificate in masonry,
building, mechanical and any related trade. A clean class
4 driver’s license is a must. Minimum 10 years
experience, 3 of which must be with the institution

Assistant Librarian Means an employee engaged to assist the librarian in

creating and maintaining a conducive environment for
both internal and external researchers. Duties include

93
 general cleanliness of the library, shelves and book racks,
filling and marking all library materials. The basic
qualifications for this job are 5 O Levels including
English, a national certificate in library and information
science. He or she must have at least 2 years experience
in a library environment.

Assistant Heritage Means an employee engaged to work with the Heritage

Education Officer education Officer to promote education and information
within museums and monuments for school groups or
tourist visitors. He or she engages media in facilitating
education programmes in selected sites. The basic
qualifications for this job are 5 O Levels including
English and history. Tertiary qualification in education
with at least 3 years teaching experience in either primary
or secondary school with special interest in natural, social
or human sciences

Curatorial Assistant 2 Means an employee engaged to assist the curators with

general activities of collection, preservation and
conservation of specimens or artefacts. He or she may
assist with the general duties during excavations and
research related activities. The basic qualification is 5 O
levels including English and history, an education
certificate in either human, natural or social sciences with
2 years experience in the relevant discipline.

Grade 10

Stone Mason 1 Means an employee engaged in checking, restoring,

conserving and maintenance of stone walls and the
surroundings. He or she is also involved in cleaning and
maintenance the stone walls to preserve them in a near or
original state. In addition he or she assist stone mason 2
and 3 in familiarising with stone wall works at the
monuments. The person must have 5 O Levels including
English and mathematics. Must possess a skilled worker
class 2 in masonry or building and the person must be
able to work under pressure. Must have 10 years relevant
experience in the field

Site Administrator Means an employee engaged to coordinate site activities

and may liaise with local authorities on issues relating to
the site. He or she interprets the heritage of the site to

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 school groups and visitors and is expected to produce
periodic reports of site activities. The basic qualifications
are 5 O Levels including English, a certificate in heritage
management or marketing. He or she must have at least 2
years experience in a related field.

Records / HR Clerk Means an employee who is responsible for maintenance

of staff files and assisting with all Human Resources
clerical duties. He or she maintains file register for the
entire institution, records and distributes all mail and
dispatch all outgoing mail. The basic qualification for this
job is 5 O Levels including numerical subject like Maths
or Accounts. He or she should have a diploma in Human
Resources or records management with 2 years
experience in Human Resources or administration.

Curatorial Assistant 1 Means an employee engaged to assist the curators with

general activities of collection, preservation and
conservation of specimens or artefacts and excavations
and research related activities. He or she is also required
assist Curator in carrying out condition surveys and
monitoring dry stone walls. He is required to maintain a
comprehensive record of conservation programs. The
basic qualification is 5 O levels including English and
history, an education certificate in either human, natural
or social sciences with 5 years experience in curatorial
environment.

PART D

FORESTRY COMMISSION (

JOB TITLES JOB DESCRIPTIONS

A1

Garderner/ General Hand An employee engaged to undertake gardening duties

around an establishment e.g. trim hedges. Cut grass and
maintain the general cleanliness of the premises.

A2

Caretaker Means an employee responsible for the general

safekeeping and maintenance of asserts at the lodge. It
includes asserts within the lodge as well as those within

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 the lodge premises. He is tasked to report maintance
requirements to the lodge administrator.

Handyman Means an employee who is engaged to assist with any

tasks assigned in the lodge e.g. cleaning, moving tables
and furniture, carrying clients’ luggage or any other
duties that can be assigned from time to time such as
serving clients with light drinks.

B1

Housekeeper An employee engaged to carry out cleaning duties in the

lodges/ rooms like making beds and any other related
bedroom duties.

Skinners Means an employee who skins hunted animals as well as

prepare trophies for clients.

B2

Driver Means an employee who provides driving duties and

messenger duties as well as the general maintenance of
the motor vehicle. He should posse class 4drivers licence,
defensive driving certificate and all other statutory
requirements that may change from time to time.

Trekker An employee trained to track wild animals and must be

able to understand the behaviour and habits of wild
animals.

Pump Attendant Means an employee who is engaged to pay attention to

water points at hunting and photographic camps and
ensures that the water pumps are in good working order
so as to provide game with sufficient water supplies.

Watchman / Night An employee employed to safeguard the lodges at night

Policeman and ensure the security of property and clients.

Security Guard An employee employed to safeguard property and to

scrutinise the staff coming and leaving duty and clients
coming into or leaving the premises. His shall be directly

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 related to the protection of premises or designated areas
that are protected and he is trained to operate fire arms.

Admin Clerk Employee responsible for all administrative and clerical

work for the lodges or camps including receipting clients

Stores Man Means an employee in charge of stores of an

establishment, responsible for receiving stock, making bin
card entries dispatching stock upon requisition, checking
stock levels and reporting to the administrator

B3

Waiter/ Waitress Means an employee employed within a hunting safaris or

photographic camp or lodge to serve food and drinks to
tourists and also involved in the preparation of, lying and
cleaning of tables.

Messenger An employee whose duties involves delivering parcels or

posting letters for an establishment and do general work
like making tea for office staff. May also be tasked to do
banking of deposits.

Camp Administrator Means an employee who receives stocks, makes bin card
entries, checks stock order levels, does all clerical work at
camp and reports to the camp manager

Barman An employee who is engaged to serve alcoholic and non

alcoholic beverages to clients at lodges and does not
handle cash

Lodge Administrator Means an employee who receipts revenue for the lodge,
welcomes guests, coordinates activities at lodge, receives
stocks, makes bin card entries, dispatches stocks, checks
stock order levels and reports to the lodge manager.

B5

Cook Means an employee wholly engaged in the preparation or

cooking of all meals for internal and external clients.
Must be able to draw up all forms of menus, responsible
for the control of food stocks that are issued to him and
must have worked for 3 years as a junior cook. Must have
a class 3 journeyman certificate.

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Purchasing Clerk Means an employee who is tasked with all the clerical
work in the buying office e.g. filling out internal purchase
requisition forms, goods received vouchers and making
petty cash requests for small purchases. Should have 5 o
levels including English and maths and he reports to the
buyer.

C1

Cashier Means an employee who is engaged to receive payment

for goods and services and to make payouts of cash
when required. Should possess any accounting
certificate or diploma.

Accounting Assistant An employee who carries out a number of accounting

duties such as processing and payment of creditors
invoices , reconciliation of statements invoicing of
clients, ledger maintenance . May complete journal
vouchers as required.

C2

Booking Officer Means an employee responsible for booking clients at

lodges and camps. Should possess 5 o levels including
English language and has a certificate in tourism
management.

C3

Buyer An employee whose duties are wholly or substantially to

source, select and purchase in bulk of stock for resale or
use the organisation.

Secretary To The Employee engaged to do secretarial duties or work as

Divisional Manager personal assistant to the divisional manager.

Chef Means an employee fully experienced in all departments

of the kitchen, who orders food and draws up all forms of
menu and who is responsible for the control and
supervision of the kitchen and its staff. Should have 5 O
levels including Maths and English as well a diploma in
hotel and catering.

8. COMPLIANCE IN RESPECT FOR THE OCCUPATIONS

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(1) An employee who, at the coming into force of this agreement, is in receipt of
a higher rate of pay for his particular occupation than the rate prescribed by
the Council shall not suffer any reduction in his rate of pay.

(2) On promotion to a higher grade, an employee shall be paid not less than the
wage which he last received prior to his promotion and not less than the
prescribed wage for the new grade.

(3) An employee who is required to perform work in a lower grade than that in
which he is normally employed shall be paid the wage applicable to the grade
of work, which he normally performs.

(4) An employee who is required to perform work in a higher grade than that in
which he is normally employed shall be paid the wage applicable to such
higher grade on and after one day working in the higher grade for the period
during which he is so employed to do such work, on a pro rata basis.

(5) No employer shall reduce an employee’s wage for any time not worked if the
employee was able and willing and was present at his place of work but the
employer was unable and/or unwilling to furnish him with work.

(6) Part – time workers shall be paid not less than the hourly equivalent of the
grade in which they are placed and calculated as provided in the wage
schedule.

(7) No employee shall work for wages or any other consideration while absent or
on paid sick leave.

9. OVERTIME RATES OF PAY

(1) An employer shall not require or allow an employee to work overtime except
-:

(a) On emergency work; or

(c) When the exigencies of the employer so require.

(2) No overtime shall accrue in a single day or work to those employed in hunting
camps, safari camps, on safari operations, on game capture duties or on anti-
poaching duties.
(3) Hours of work will be 8 hours per day or 208 hours per month for sector 1 and
8.5 per day or 221 hours per month for sector 11.
(4) Notwithstanding section 9(2), any hours worked over and above the
prescribed hours per month in terms of section 9(3) regardless of the sector
shall be treated as over time and shall be paid in terms of this agreement.

(5) At the discretion of the employee, the employer shall pay overtime rates at
one and half times the employee’s current hourly wage during normal
working days or substitute the proportionate time off.

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 (6) At the discretion of the employee, the employer shall either pay overtime rates
at double the employee’s current hourly wage for overtime on a day off or
public holiday or substitute the proportionate time off.

(7) Any claims for overtime will only be considered if the total hours worked in a
month exceed the relative hours pertaining to the specific sectors in terms of
section 9(3). An employee may only work a maximum of 14 hours per day
except in terms of Sub clause 2 of section 9 where exemption from overtime
is provided for.

10. CONVERSION OF RATES

For the purpose of converting monthly wages to their daily, fortnightly, weekly
and hourly equivalents, the following computations shall apply:

a) To obtain the daily rate, the monthly rate shall be divided by 26.
b) To obtain the fortnightly rate, the monthly rate should be divided by two and
one sixth;
c) To obtain the weekly rate, the monthly rate should be divided by four and one
third;
d) To obtain the Hourly Rate for Sector I, the daily rate should be divided by
eight. To obtain the Hourly Rate for Sector II the daily rate should be divided
by eight and a half

Provided that –
Calculation for payment in lieu of vacation leave shall be calculated at 2.5 days
for every completed month of service.

11. DEDUCTION FROM WAGES

No deductions or set – off of any description other than NEC dues and pension funds
shall be deducted or allowed from any wage due to an employee, except –

(a) Where an employee is absent from work on days other than those failing
within periods of paid vacation leave; special leave or sick leave, a
deduction proportionate to the period of absence calculated on the basis of
the wage which such employee was receiving in respect of his ordinary
hours of work at the time thereof;
(b) With the written consent of the employee, contributions to insurance funds
or subscriptions to a registered trade union;
(c) Such deductions as are prescribed, or as may be prescribed in any other
agreement of the council, or, which he is compelled by law or legal
process to make on behalf of an employee;
(d) With the written consent of the employee, deductions to recover the
repayment of a loan made or goods or additional services or goods
supplied by the employer to the employee:

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 Provided that –

(i) Any deductions made in terms of this paragraph shall not exceed in the
aggregate, twenty five per centum of the employee’s gross remuneration;
(ii) Such goods supplied have not been supplied at the direction or dictation of
the employer.

12. PAYMENT OF WAGES

Every employer shall keep records for all employees for whom wages are
prescribed in this agreement, which shall reflect the following -

(a) (i) Pension fund number; and

(ii) full names; and
(iii) grade and occupation; and
(iv) date of engagement; and
(v) wage rate ; and
(vi) daily and total number of hours worked ; and
(vii) amount of overtime; and
(viii) bonus and allowances; and
(ix) deductions from wages and;
(x) gross and net wages; and
(xi) date of payment and signature of recipient;

(b) these records shall be kept at the establishment at all times and shall be
made available for inspection by a Council Designated
Agent at any time on demand.
(c) such records shall be kept for a period of not less than three years.

(2) Every employer shall pay all remuneration, including wages, overtime, and any
other allowances at least once every month and by not later than the fifth day of
the following month. Provided that the employer may pay wages –

(a) Weekly in case of weekly paid employees and by not later than
Saturday; and
(b) Fortnightly in case of fortnightly paid employees and not later than
each alternate Saturday.

(3) When an employee’s services are terminated, payment of all remuneration

due shall be made within a reasonable period of time but not later than the
next normal pay date.

(4) Wages and benefits payable to any employee or to his estate in terms of this
section shall not form part of or be construed as a retrenchment package,
which an employee is entitled to where his employment has been terminated
as a result of retrenchment in terms of Section 12C of the Act.

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(5) All remuneration shall be paid in cash or, by mutual agreement of the
employee and employer, by cheque or bank transfer and such shall be
accompanied by a written statement comprising of the following.
(a) the name and grade of the employee; and
(b) the wage rate; and
(c) the total number of hours or days worked; and
(d) the amount of overtime; and
(e) deductions for absence without leave, or other deductions which the
employer is complied by law or legal process to pay on behalf an
employee
(f) bonus(if any) and allowances; and
(g) the net amount received by the employee.
(h) name of employer
(i) the amount of remuneration and the period in respect of which it is being
paid

13. TRANSPORT, LIGHTS, FUEL, AND HOUSING ALLOWANCES

1.) Every employer who does not provide free transport or accommodation on
or off the property, to his employee shall pay a transport allowance as
per annexure B and C.

a.) Where accommodation has been made available to an employee on site

and at the choice of the employee, he does not choose to stay in such
accommodation; the employer shall not be liable to pay any such
transport or accommodation allowances.

b.) An employer who does not provide free accommodation to his employee
shall pay an accommodation allowance as prescribed in annexure B
and C.

2.) Where an employer provides accommodation and no lighting is supplied,

the employer shall pay a monthly Light allowance as prescribed in
annexure C
3.) Where no cooking fuel or other cooking facilities are provided, the
employer shall pay a monthly Fuel Allowance as prescribed in
annexure C.
4.) Only accommodation and transport allowances shall apply to those falling
under Sector I (Leisure Sector).

14. VACATION LEAVE, TIME OFF, PUBLIC HOLIDAYS AND SPECIAL

LEAVE.

(1) Subject to the provisions of the Act, an employee shall accumulate

vacation leave at the rate of 30 days for each year of continuous service.

(2) For the purpose of payment in lieu of any period of leave due

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 (a) On termination of employment any portion of a month worked
shall be calculated on a pro-rata basis where the monthly wage
is divided by twenty six
(b) Vacation leave shall be deemed to have accumulated at the rate
of 2.5 days for each month of continuous service as from the
date of employment.

(3) An employer shall permit his employee to proceed on vacation leave

within one month of his application being approved.

(4) An employee who has accumulated vacation leave may, with the consent
of the employer, elect to be paid the cash value in lieu of any vacation
leave, in place of proceeding on such leave.
(5) Any new employee shall, after the completion of one year’s continuous
service, be entitled to take vacation leave or receive payment in lieu of
vacation leave.

(6) Vacation leave and sick leave shall not run concurrently. Any employee
who becomes ill or is injured during a period of vacation leave may cancel
his vacation leave and apply for sick leave in writing to the employer. The
employer must in turn accept this by providing, in writing to the employee
acknowledgment. The employee on cancelling his vacation leave must
also provide legitimate and justified proof for such cancellation.

(7) Notwithstanding, the provisions of sub section (6) above are only
applicable in the case of illness or injury which is not due to negligence of
the employee concerned.

Special leave

(8) Special leave on full pay not exceeding twelve days in a calendar year
shall be granted by an employer to an employee -:
(a) who is required to be absent from duty on the instructions of a
medical practitioner because of contact with an infectious
disease;
(b) who is subpoenaed to attend any court in Zimbabwe as a
witness;
(c) who is required to attend as a delegate or office-bearer at any
meeting of a registered trade union representing employees
within the undertaking or industry in which the employee is
employed;
(d) who is detained for questioning by the police;
(e) on the death of a spouse, parent, child or legal dependant;
(f) on any justifiable compassionate ground.

Such employee shall, upon his return produce official documentary

evidence on headed paper or date – stamped and signed by the issuing
authority that such special circumstances did exist.
15. SICK LEAVE AND INCAPACITY

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(1) For the purpose of this sub clause “sickness or Incapacity” means the inability
to work owing to any sickness or injury not caused by an employee’s own
fault, neglect or misconduct”

(2) If an employee, while at work, claims to be unfit for work owing to sickness
or incapacity, the employer shall grant to the employee time as may be
necessary to enable such employee to be examined by a registered medical
practitioner. Upon being medically examined, an employee shall obtain a
certificate confirming him being unfit for work, and shall produce such
certificate to his employer upon his return to work.

Provided that
(a) An employee, due to his own sickness or incapacity, is absent from work for a
period exceeding three consecutive days, shall obtain and submit to his
employer a medical certificate confirming his sickness or incapacity and the
probable duration of his being unfit for duty;

(b) It shall be a condition precedent to payment for days taken due to sickness or
incapacity that the employee shall have reported such sickness or incapacity to
his employer within two days of its occurrence.

(3) During any one year period of service of an employee, an

employer shall, at the request of the employee supported by a
certificate signed by a registered medical practitioner, grant up to
ninety days’ sick leave on full pay.

(4) If, during any one year period of service of an employee, the
employee has used up the maximum period of sick leave on full
pay, an employer shall, at the request of the employee supported
by a certificate signed by a registered medical practitioner, grant a
further period of up to ninety days sick leave on half pay where, it
is probable that the employee will be able to resume duty after
such period of sick leave.

(5) If, during any one year period of service, the period or aggregate
periods of sick leave exceed –

(a) ninety days sick leave on full pay ; or

(b) subject to sub section (5), one hundred and eighty days sick
leave on full and half pay;
The employer may terminate the employment of the employee
concerned.

(6) The provisions of sub sections (5) and (6) shall not apply to any
sickness or incapacity, which is covered by the provisions of the
Workmen’s Compensation Act (Chapter 269).

16. MATERNITY LEAVE

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 Maternity Leave will be granted as per Section 18 of the Act

17. GRATUITY AND PENSION

(1) Any employee working under the scope of the Tourism industry and
contributing to a pension scheme, which is equally contributed towards by
both the employer and employee shall not be entitled to any Gratuity.

18. UNIFORMS, PROTECTIVE CLOTHING, TOOLS AND EQUIPMENT

(1) An employee may be required to launder any uniforms or attire issued to

him.

(2) It is the responsibility of the employee to safeguard any uniforms, tools

or equipment issued to him by the employer and to ensure that, to the
best of his ability, it is maintained and looked after, used or worn
correctly.

(3) Any clothing, tools or equipment supplied to an employee in terms of

this clause shall remain the property of the Employer, and shall be
returned to him on the resignation, retirement or discharge of such
employee.

19. EXEMPTIONS

(1) The Exemption Committee may grant exemption, in writing, from any
of the provisions of this agreement to any employer or employee
provided the application is supported with justification by the applicant
and that there is adequate consultation with both parties.

20. DESIGNATED AGENTS

(1) The council may appoint specified persons in terms of Section 63 of

the Act to assist in giving effect to the terms of this agreement and it
shall be the duty of any employer or employee in the tourism industry
to permit such person to institute such inquiries and to examine such
books or documents as may be necessary for ascertaining whether the
provisions of the agreement are being complied with.

21. TRADE UNION REPRESENTATION ON THE COUNCIL

It shall be the duty of every employer, provided that he has been notified in
good time, to give to those of his employees who are representatives and/or
alternates of the Council every reasonable facility to attend to their duties in
connection with the work of the Council and such representative and/or
alternate shall not suffer any reduction in remuneration or allowances.

22. REPRESENTATION OF PARTIES IN COURTS

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 A party to a matter before the NEC Designated Agent or Labour Court may
appear in person or be represented and appear by -
(a) a member of a Trade Union or Employers Organisation which is
accredited to the Council or
(b) a paid official of such union or employers’ organisation that represent
his interest in the tourism industry
(c) a registered legal practitioner

23. CLAIMS FOR TERMINAL BENEFITS

May only be claimed as per the Act.

24. RETRENCHMENT

As provided for in the Act.

25. ETHICS

(1) All employers should adhere to a good code of ethics when operating
within the Tourism industry.
(2) No person should entice or attempt to lure another employer’s employee
without consultation with that employer first.

PART III

26. CLASSIFICATION OF UNDERTAKING

Registration Fees and Subscriptions payable to the Council will be based upon the
following classifications:
Class 1 Small undertaking - 0 to 10 employees
Class 2 Medium undertaking - 11 to 20 employees
Class 3 Large undertaking - over 21 employees

PART IV

DECLARATION BY EMPLOYER

27. REGISTRATION OF EMPLOYERS

(1) Every employer in the Tourism shall within one month of coming into force
of this agreement, notify the General Secretary of the following particulars
and pay the prescribed registration fee.

(a) Full name and address of his establishment-:

(b) Nature of business
(c) The total number of his employees
(d) Number of establishments/undertakings
(e) Company’s representative and contact details

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 (f) In case of two or more persons carrying on a business or partnership,
the full names and addresses of the partners and manager, the full
partnership or trade name and the address at which the partnership
business is carried on;

(2) Every employer who enters the tourism industry after the coming into force of this
agreement shall, within one month of becoming an employer in the tourism
industry, tender a declaration to the General Secretary containing the
following particulars, in the form prescribed and provide the information in
sub-section (1).

(3) (a) Any person making the declaration prescribed in sub-section (2) shall pay
to the Council a registration fee of -:
(i) 0 to 10 employees USD 50
(ii) 11 t0 20 employees USD 80
(iii) 21 and above employees USD 150

(b) The General Secretary shall cause the trading name of every employer who
has complied with the requirements of this agreement to be entered into the
Council’s register of employers in the tourism industry;

(4) In the event of a material change in any of the particulars required to be

furnished in terms of sub-section (1), the employer shall within ten days of the
date of such change, give notice thereof, in writing to the General Secretary.

(5) An employer shall inform the General Secretary, in writing, within a calendar
month of ceasing to be an employer in the tourism industry.

28. REGISTERS

The General Secretary shall maintain a register of all employers in the tourism
industry and a record of the number of establishments and employees returned in
terms of this agreement

PART V

EXPENSES OF THE COUNCIL

29. COUNCIL DUES

(1) For the purposes of meeting the expenses of the Council every employer shall
each month make a deduction of council dues equivalent to 1.25 percent from
basic wages of each of his employees for whom wages are prescribed in this
agreement. To the amount so deducted, the employer shall contribute an
equivalent amount.

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 (2) On or before the fifteenth of each month in respect of the preceding month’s
contributions, every employer shall forward to the General Secretary all
monies payable in accordance with the provision of sub-section (1), together
with a statement in the form prescribed by the Council. Such statement shall
be endorsed as a “Nil” return where an employer does not employ any
employees from whose wage deductions are due.
Provided that if payment is made after the 25th of the following month in
respect of the preceding month’s contributions and deductions, interest shall
be chargeable at a rate which shall be three points above the base lending rate
on all outstanding amounts.

(3) Where an employer fails to forward to the Secretary all monies payable in
terms of sub-sections (1) and (2), court action shall be taken to recover the
money.

30 APPLICATION OF THE AGREEMENT

(1) Should any part of this agreement be declared ultra vires by any competent
court of law, the remaining provisions of the agreement shall be deemed
to be the agreement, and shall remain in force for the unexpired period of
this agreement.

31. DECLARATION

The employers’ organisations and the trade unions, having arrived at the agreement
set forth herein, the undersigned hereby declare that the foregoing is the agreement
arrived at and affix their signatures hereto

Signed at Harare this 27th day of September 2012

C. MUKWASI_____________________________________________________
For and on behalf of the Employers Association for Tours and Safari
Operators of the Leisure Tourism Industry

I. HARRIS
For and on behalf of the Boating Association of Zimbabwe

B. KOLOSA___________________________________________________
For and on behalf of the National Museums, Monuments,Travel,Tourism, Game
Parks and Wildlife Workers Union of Zimbabwe

K. MHAZO____________________________________________________
For and on behalf of the Zimbabwe Tourism and Allied Workers Union

G.PANGETI___________________________________________________

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Chairman of the Council

K. HOVE______________________________________________________
General Secretary

ANNEXURE A

NATIONAL EMPLOYMENT COUNCIL FOR THE TOURISM INDUSTRY

EMPLOYMENT CODE OF CONDUCT

1. Purpose and aims of the code

1.1 This Code of conduct seeks to provide for—

(a) The principles governing the conduct and settlement of disciplinary
cases and grievances at the work place;
(b) the investigation of disciplinary cases and grievances in a fair and
unbiased manner
(c) a framework of consultation and communication in labour related
matters
(d) rights and duties of management namely, the right and obligation to take
disciplinary measures against employees who are in breach of the
established rules of behaviour
(e) rights and duties of the Workers Committee or Trade Union namely, to
assist and represent the accused employee in the hearing and not to take
over the functions of management

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 (f) the setting out of offences and penalties within the industry
(g) procedures for the better handling of grievances, disciplinary and
dismissal measures in a uniform manner
(h) the fundamental principle of being corrective instead of being punitive
(i) the prompt settlement of cases at the work place
(j) the promotion of the principles of natural justice, which refers to the
right to be heard before a decision is made
(k) the settlement of grievances at the lowest level
(l) the promotion of good industrial relations at the work place
2. Application of the code
2.1. The code shall apply to all NEC level employees in the Industry whose grades
are listed in the Collective Bargaining Agreement.

2.2 The code shall be binding on all parties and shall be implemented without
exception when disciplinary action is taken.

2.3 The maximum penalties to be imposed for each offence are provided for in the
code of conduct. However, the Disciplinary Authority/Committee Appeals
Officer/Committee may apply a lesser penalty at their discretion if there are
good reasons to do so.

2.4 Any warning letter given by a Disciplinary Authority or Committee shall be

given to the employee in the presence of a worker's representative or witness.
A copy of the letter will be retained in the employee's personal file for a
period three years.

2.5 The grievance procedure may be used when an employee feels that there has
been injustice, provided that the grievance is not used for any matters that
may arise out of the disciplinary procedures. In such instance, the appeal
procedure should be followed.

2.6 Records of all proceedings, statements and reports on alleged offences shall
be recorded in the employee's file, which will be kept in a safe place for a
period of three years.

3. Definition of general terms

In this Industry code:-

“Code” means the set of agreed procedures, principles and acts which are designed to
regulate and promote good behaviour at the workplace;

“Council” means the National Employment Council for the Tourism Industry;

“Day” means a working day excluding Saturday, Sunday and a public holiday;

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“Disciplinary Authority” means a person or authority or such disciplinary
committee dealing with disciplinary matters in an establishment or workplace;
“Designated Officer” means a person given authority by the employer to handle
disciplinary and grievance matters;

“Misconduct” means an act/omission specified in the annexure defining offences;

“Superior” means a person responsible for the supervision of staff of a section and
includes such other superiors in the establishment or organization;

“Worker representative” means a person nominated by an employee concerned to

attend disciplinary and/or grievance procedures who shall either be a Trade
Union official, workers committee member, fellow employee or a legal
practitioner;

“Workers Committee” means a committee elected in terms of the Act to represent

the interests of employees at a workplace

4. Grievance Procedure

4.1 Stage 1: Immediate Superior. Any employee who has a complaint or a

problem, which is job-related, shall in the first instance discuss it with his
immediate superior, who shall consider the merits of the case and take
necessary steps to redress the issue. The immediate superior shall make a
written decision within two working days of receiving the complaint.

4.2 If the grievance cannot be solved by his immediate supervisor within two
working days from the date of reporting, the issue shall be referred to the next
stage within three days.

4.3 Stage 2: Head of Department. The aggrieved employee may refer the matter
to his Head of Department or the superior who is immediately above his
immediate superior, by completing the annexure form referred to as Annexure
5. The employee may request the Workers’ Committee representative to
accompany him at a hearing convened to resolve the issue. The Head of
Department or superior shall make a written decision within three working days
of receiving the grievance form. If the employee is still dissatisfied, the
aggrieved employee may refer the grievance in writing to Stage 3 within 2
working days from the date of receipt of the decision.
4.4 Stage 3 Works Council
If the decision of the Head of Department is unsatisfactory, the aggrieved
employee shall refer the matter to the works council in writing within two
working days of receiving the Head of Department’s decision. The works
council shall make its ruling within five working days of receiving the appeal.
If the grievance remains unresolved the employee shall refer the matter to the
National Employment Council within two working days of receiving the works
council decision.

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4.5 Stage 4 National Employment Council
The National Employment Council’s Designated Agent shall proceed with the
matter in terms of the Act.

5. Disciplinary Procedure
5.1 Action to be taken when an offence is alleged.
When a breach of the code of conduct is alleged, a person authorized by the
employer shall investigate the circumstances. The findings of the investigation
will determine whether corrective action should be taken or not.
6. Investigations

6.1 When investigating a case, the appointed designated officer who may be a
Human Resources Manager may request written statements from the
complainant, the accused and the witnesses to be submitted to him within 24
hours of receipt of his notification of such.
6.2 When the investigation has been completed all relevant documents should be
handed to the Disciplinary Authority. The authority will then decide whether or
not to proceed with the hearing, and should inform the accused in writing.

7. Hearing Procedure (if required)

7.1 The employee shall be given at least 72 hours written notice prior to the
commencement of the hearing.
7.2 The Chairman of the Disciplinary Committee /Disciplinary Authority should
inform the accused of the charge against him and ensure that he fully
understands the charge.
7.3 The accused is then asked to answer to the charge and is permitted to make any
pertinent comment he may so wish, irrespective of the fact that he has already
made a written statement.
7.4 At the hearing, the employee shall be entitled to attend along with a Workers
Committee member, fellow employee, industry trade union representative or
legal practitioner at his own cost.
7.5 Both the employer and the accused have a right to call witnesses and have them
cross-examined.
7.6 If during the course of the hearing the Disciplinary Committee/Authority or
accused finds it necessary to obtain further information, the case should be
adjourned for a period not in excess of three working days.
7.7 Where an employee is found guilty, the Disciplinary Committee/Authority will
take notice of—

(a) Length of service

(b) Any mitigating and aggravating circumstances.
(c) Unexpired warnings will be taken into account when deciding the
penalty.

7.8 The offender will be informed of the determination or penalty issued within
five days of all submissions. Once the Disciplinary Committee/Authority has

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 arrived at a decision, he shall inform the offender by using a form referred to
Annexure 4.
7.9 The Disciplinary Authority will advise the employee that he must lodge an
appeal using the appeals structure in the code within 7 working days from date
of receipt of the judgment appealed against.
7.10 All decisions made by officials in the appeals structure shall be communicated
to the employee/employer in writing.
8. Penalties
8.1 Unrecorded warnings
The immediate superior shall hold verbal and informal discussions with the
employee in the presence of a witness. A record of the verbal warning will be
kept by the superior.
A verbal reprimand may be given for a first offence classified as Minor in the
schedule of offences.

8.2 Recorded warnings

8.2.1 In increasing order of severity, there are three levels of recorded warnings—
(a) First Written Warning (valid for 6 months);
(b)Second Written Warning (valid for 9 months); and
(c) Final Written Warning (valid for 12 months).

8.3 First Written Warning

8.3.1 This may be given for a repetition of an offence for which an unrecorded
warning has been given or it may be given for a first offence classified as
Moderate in the schedule of offences.
8.3.2 The employee must be informed that the warning will remain in force for a
period of six months using the form referred to as Annexure 4

8.3.3 First Written Warnings may be issued by the immediate Supervisor.

8.4 Second Written Warning

8.4.1 Given for a repetition of the same offence during a period when a first written
warning is still valid or for offences warranting this warning for a first breach.

8.4.2 The employee must be informed that the warning will remain in force for a
period of nine months using the form referred to as Annexure 4

8.4.3 A Second Written Warning may be issued by the Designated Officer.

8.5 Final Written Warning

8.5.1 Given for a repetition of the same offence for which a second written warning
is still valid or for a first offence classified as severe in the schedule of
offences.

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8.5.2 A final warning is valid for a period of twelve months. The employee should be
advised in writing of the period applicable and be reminded that a repetition of
the offence within the prescribed period will render him/her liable for dismissal.
The final written warning will be issued out using the form referred to as
Annexure 4
8.5.3 The Disciplinary Authority or Committee may issue final warnings.
8.6 Dismissal
Dismissal may be effected for any of the following grounds:-
(a) The committing of an offence for which the penalty for a first breach is
dismissal
(b)The committing the same offence for which a final written warning was
issued and is still valid

9. Suspension
9.1 Where the employer represented by the designated officer has reasonable cause
to believe that the employee is guilty of the offence classified as extreme in
terms of the schedule of offence, the Designated Officer may with approval of
the Managing Director/ General Manager, suspend the employee for not more
than 7 working days with or without pay pending the outcome of the case and
investigations should be completed within 14 working days.
9.2 The Designated Officer or any manager shall forthwith serve the employee with
a letter of suspension with the reasons and grounds of suspension. The Head of
Department for the accused employee shall ensure that the offender is removed
from the work place pending the outcome of investigations.
9.3 Upon serving the employee with the suspension letter in terms of subsection
(1), the employer shall, within 14 working days investigate the matter and if
necessary, conduct a hearing into the alleged misconduct of the employee.
9.4 An employee will be suspended if his continued presence is likely to lead to a
disturbance or it is necessary to avoid injury to other employees or loss or
damage to the Company’s property
9.5 If an employee is exonerated in the outcome, he will be paid for the shifts/days
during which he was suspended without pay. If found guilty, he will be paid up
to and including the last physical working day actually worked. In such a case,
termination will be with effect from date of suspension.
9.6 All suspensions must be approved by the Managing Director/General Manager
before the employee is removed from the work place.

10 The Role of the Workers Committee/Trade Union

10.1 An employee against whom formal disciplinary proceedings are held may be
accompanied or represented by a Workers’ Committee representative at his
own cost He may also be accompanied or represented by a fellow employee of
own choice or a member of the industry trade union at his own cost.
10.2 The Workers’ Committee/Trade Union has no right to insist on the employee
being accompanied if he/she does not want to be represented by the Workers
Committee/Trade Union in the disciplinary hearing.

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11 Appeals
11.1 This appeals procedure shall apply to disciplinary matters.
11.2 Any party not happy with the disciplinary decision taken by the Disciplinary
Authority/Committee or the grievance outcome shall have the right to appeal in
writing against the decision within 7 working days from the date of receipt of
the decision being appealed against using the form referred to as Annexure 7.
11.3 The stages of the appeal process are as follows:
11.3.1 The Appeals Authority shall consider the grounds of appeal submitted by the
appellant. The Appeals Authority may decide the case without requiring the
parties to attend.
11.3.2 The Appeals Authority shall dispose of the matter within 7 working days from
the date of receipt of the appeal.
11.3.3 The Appeals Authority may vary, set aside or substitute the decision of the
Disciplinary Authority or remit the matter back to the Disciplinary Authority
for further investigations.
11.3.7 Any party not happy with the decision of the Appeals Authority may refer the
matter to the Designated Agent within fourteen working days of the receipt of
the Appeals Authority’s decision.

12. Amendment of the Code

The code may be amended by full Council and all such amendments shall be subject
to approval and registration by the Registrar of Labour before they take effect.

13. Discipline within small enterprises.

Where an employer does not employ sufficient employees to constitute a workers
committee or disciplinary committee, he may appoint disciplinary officer to conduct
hearings or apply disciplinary action, who is working in the same company.

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 ANNEXURE 1

DEFINITION OF OFFENCES
1. Unsatisfactory work performance/inefficiency/carelessness/laziness
Performing duties below the level of expertise which would normally be
expected of the individual concerned. It includes failure to carry out work to the
required standard without reasonable excuse. It also means failure to complete
tasks set and the performance of a task or duty without exercising due care and
attention.
When one is unable to do one’s work with the level of skill and speed that
the employee expressly or impliedly holds himself to possess
2. Absence without authority from workplace for ten or more
minutes without reasonable excuse.
It is an offence to leave one’s workplace for more than 10 minutes without
authority or reasonable cause.

3. Improperly calling a meeting

Employees are not allowed to call for meetings during working hours without
the prior approval of management.

4. Poor time-keeping

Reporting late for work or leaving work early and includes extending
authorized, or, unauthorized breaks, during working hours, leaving one’s
job or work area without authority, clock watching, pretending to work.

5. Absenteeism

Absent from work without authority and reasonable excuse for 1-2 consecutive
days.

6. Disobeying safety and/or hygienic standing rules including failure to put

on provided personal protective equipment.

Refusal or failure to wear uniforms or protective clothing or failure to abide by

safety and hygiene standing rules.

7. Disregard for standard rules or procedures of the company

Failure to comply with standard rules or procedures of the company implied in

the contract of employment or registered internal company regulations.

8. Horse play

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 This offence involves engaging in rough behaviour or practical jokes
whether or not such behaviour endangers the safety of others, or the
smooth running of the work place.

9. The use of provocative and/or abusive language

This refers to the uttering of any words showing ridicule, hatred or contempt
for any person or group of persons.

10. Absenteeism
Failure to report for duty at the designated work station for a whole day/shift
or without reasonable excuse for 3-4 consecutive days.

11. Sleeping on duty

When an employee whilst expected to be working, is found in a
precarious position with his eyes closed, pretending to be awake and
includes being in a state of partial or full unconsciousness or habitually
dozes such that he/she fails to perform his/her duties.

12. Loss or damage or misuse of company property as a result of negligence

or disregard to rules, regulations and procedures of the company

When an employee due to carelessness or negligence, looses company

property or fails to account for it satisfactorily or uses company property for
an unauthorized purpose. It also includes
situations when an employee through lack of care causes/allows company
property in his charge to become damaged.

13. Breach of confidentiality

Where an employee discloses information regarding the employer’s

manufacturing process or procedures, or any other information regarding the
company’s business.

14. Gambling or playing cards

Being involved in any game of chances while on duty whether for gain or
hobby.

15. Lending and borrowing of money with interest

Where an employee/employees advance/s loan/s to other employee/s for

profit through charging of interest.

16. Smoking in prohibited areas

This is when one smokes in public and/or prohibited areas. This includes
smoking in motor vehicles, offices etc
17. Wilful disobedience to a lawful order/Insubordination

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 Act of refusal to take lawful instructions given by an employer or a
person in authority. This includes failure to comply with Employment
Regulations for the Industry failure to comply with established
procedures.

18. Any act, conduct or omission inconsistent with the fulfilment of the
express or implied conditions of his/her contract

When one acts against standing rules, contract of employment, which is

expressed in writing or it is reasonably expected of the employee.
This includes non – compliance with established procedures / standing
instructions, contracts of employment, rules and regulations. It also
includes occasions when one fails to handle grievances and complaints in
the prescribed manner or fails to follow or abide by own constitution or
principals.

19. Wilful and unlawful destruction of the employer’s property/misuse of

company property for personal gain.

Any act whereby an employee through carelessness or negligence causes

or allows company property, in his charge to become damaged. It
includes any act whereby an employee misuses company property,
restrooms, for purposes other than which they are intended, including the
performance of a task, duty exercising due caution and attention resulting
in loss of business resources due to damage of equipment or injury to
personnel as well as repetition of tasks.
20. Theft/Fraud or being an accessory/or making an attempt to steal.

It is the intentional removal of employer’s or any other person’s property

without permission and with the intention of permanently depriving that
person of the property. For purposes of the code theft includes
unauthorized borrowing and removal of any property from the
employer’s premises without permission. It includes permitting, enabling,
assisting or encouraging any person to steal the employer’s property or
deliberately closes his eyes to the obvious.
21. Fraud
Fraud is the making of false representations (whether verbally, or in writing
or by implication) to another person, with the effect of prejudicing or
potentially prejudicing another person or the organisation. Fraud includes
theft by conversion. It also includes the obtaining of concessions (such as
leave, loans, pay advances etc) through false pretences and falsification of
any documents or records relating to the employee’s employment. It
includes taking of company/customer property with an intention to
permanently deprive the owner of the use of that property in the
circumstances where the taking is affected by a misrepresentation made with
the intention of facilitating the taking of the property concerned. It includes

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 falsifying qualifications and/or submitting false certificates or records. It
also includes falsely amending records.

22. Intoxication

To report for duty under the influence of alcohol or un-prescribed drugs or

for the alcohol or un-prescribed drugs to be consumed while on duty.

23. Riotous behaviour

Engaging in, or inciting, in consent with two or more persons to indulge

in disorderly behaviour or wilfully to damage company or clients’
property.

24. Absence from duty for a period of five or more consecutive working
days without reasonable excuse or authority.

This is when an employee takes time off without leave or/and without
permission for a period of more five or more consecutive days in any one
year of service.

25. Habitual and substantial neglect of duty

This refers to any repeated misconduct where a person has been

previously reprimanded with a view to correct such unwanted behaviour.
This includes when an employee does not perform his/her job at all, or
half performs it, or abandons it, or does not care whether the job is done
and/ or engages in other unauthorised activities during working time.

26. Gross incompetence or inefficiency in the performance of work.

Inability to carry out or failure to do one’s work with the skill one holds
himself out to be posses and failure to do the work with the level of skill,
accuracy and speed which the job requires.

27. Gross negligence

Failure by an employee to take reasonable care in the performance of his/her

duties to avoid acts or omission he/she can reasonably foresee would likely
cause loss danger or injury.

28. Serious negligent damage to Company Property.

Any act whereby an employee through carelessness or negligence causes
or allows company property, including vehicles, in his/her charge to

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 become damaged. It includes any act whereby an employee misuses
company property, vehicles or restrooms, for purposes other than which
they are intended, including the performance of a task, duty or driving
without exercising due caution and attention resulting in loss of business
resources due to damage of equipment or injury to personnel as well as
repetition of tasks.
29. Lack of skill which the employee expressly/impliedly held
himself/herself out to posses

Falsifying one’s skills, training, etc including failure to perform duties due to
lack of skills or training which the employee said he/she possessed.

30. Assault
A verbal or physical act which causes another person to have reasonable
fear of infliction of violence. It includes a physical attack, striking or
touching another person in an angry, revengeful or insolent manner. It
also includes displaying of a violent action against another, which may
cause bodily harm. It includes intimidation.
31. Incitement of violence at workplace.

Where an employee urges another employee(s) or any other person to use

force in any situation at the work place.

32. Fighting or attempting to injure or intimidate

This is an actual exchange of blows between two or more persons,

usually following a challenge by one to the other or physical combat
with another person who retaliates and may include use of weapon/s.

33. Unlawful Collective Job Action/ Incitement to go on an unlawful

Collective Job Action
Any industrial action that has been taken without following the
procedures laid out in the Act, calculated to persuade one party to
accede to a demand related to employment. Such action includes a
strike, go slow, and work to rule, sit in, withdrawal of labour, or
lock out, where the matter has not gone through the legal and
normal channels. It also includes any action by employee/s to
persuade or encourage others to withdraw their labour or disrupt the
normal operations of the company.

34. Sexual harassment

Amorous sexual advances or unwarranted conduct of a sexual

nature or other conducts based on sex that affects the dignity of
men and women at the work place. These include, but is not

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restricted to unwelcome physical, verbal or non verbal conduct of a
sexual nature, or sex based conduct i.e. conduct that degrades,
ridicules, or insults or intimidates and is gender related, and
offensive. Intrusive or unwelcome comments about appearance
which are physically abusive of an employee because of his/her
gender such as derogatory or degrading abuse or dress. Display of
any sexually offensive literature or art is sexual harassment. It also
includes forwarding of pornographic or sexually offensive material
through email or other communication channels.

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MINOR 1st OFFENCE 2nd OFFENCE 3RD OFFENCE 4TH OFFENCE
OFFENCES
1. Unsatisfactory Verbal Warning 1st written 2nd written Final written
Work warning warning warning
Valid for 6 Valid for 9 Valid for 12
months months months
2. Absence without Verbal Warning 1st written 2nd written Final written
authority for one warning warning warning
day Valid for 6 Valid for 9 Valid for 12
months months months
3. Improperly Verbal Warning 1st written 2nd written Final written
calling a meeting warning warning warning
Valid for 6 Valid for 9 Valid for 12
months months months

4. Poor Verbal Warning 1st written 2nd written Final written

timekeeping warning warning warning
Valid for 6 Valid for 9 Valid for 12
months months months

5. Absenteeism Verbal Warning 1st written 2nd written Final written

warning warning warning
Valid for 6 Valid for 9 Valid for 12
months months months

MODERATE
1st OFFENCE 2nd OFFENCE 3RD OFFENCE
OFFENCES
6. Disobeying 1st written 2nd written Final written
safety rules warning warning warning
Valid for 6 Valid for 9 Valid for 12
months months months
7. Disregard for 1st written 2nd written Final written
standard rules or warning warning warning
procedures of the Valid for 6 Valid for 9 Valid for 12
company months months months
8. Horseplay 1st written 2nd written Final written
warning warning warning
Valid for 6 Valid for 9 Valid for 12
months months months
9. The use of
provocative and/or 1st written 2nd written Final written
abusive language warning warning warning
Valid for 6 Valid for 9 Valid for 12
months months months

SEVERE
1st OFFENCE 2nd OFFENCE

10. Absenteeism Final written Dismissal

from work without warning
the consent of the Valid for 12
employer for 3-4 months
days without
reasonable excuse

11. Sleeping on Final written Dismissal

duty warning
Valid for 12
months

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SEVERE 1st OFFENCE 2ND OFFENCE

12. Loss or damage or Final written Dismissal

misuse warning
to company property Valid for 12
as a result of negligence months
or disregard of company
rules and regulations
13. Breach of Final written Dismissal
confidentiality warning
Valid for 12
months
14. Gambling or playing Final written Dismissal
cards warning valid
for 12 months
15. Lending of money Final written Dismissal
with interest warning
Valid for 12
months
16. Smoking in prohibited Final written Dismissal
areas warning
Valid for 12
months

EXTREME OFFENCES
1st OFFENCE
17. Wilful disobedience to a
lawful order given by the
employer/Insubordination Dismissal
18. Any act, conduct
or omission inconsistent Dismissal
with the fulfilment of the (Discretionary
expressed or implied depending
conditions of his/her with the
contract of employment gravity of the
offence )
19. Wilful and unlawful
destruction of the Dismissal
employer’s
property/misuse of
company property for
personal gain.
20.Theft / Fraud or being Dismissal
an accessory/or making an
attempt to steal.

21. Intoxication Dismissal

22. Absence from work
for a period of five or Dismissal
more consecutive working
days without reasonable
excuse or authority
23. Riotous behaviour Dismissal

24. Absence from duty for Dismissal

a period of five or more
consecutive working days
without reasonable excuse
or authority.

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25. Gross incompetence or Dismissal
inefficiency
26. Gross incompetence or Dismissal
inefficiency in the
performance of work.
27.Gross negligence Dismissal

28. Serious negligent Dismissal

damage to Company
Property.

29. Lack of skill which the Dismissal

employee
expressly/implied held
himself /herself out to
posses
30. Assault Dismissal

31. Incitement to violence

Dismissal
32. Fighting
Dismissal
33. Illegal industrial action Dismissal
32. Sexual harassment Dismissal

Declaration:
The parties having arrived at the agreement set for herein, the undersigned officers of
the council hereby declare that the foregoing is the agreement arrived at, and affix
their signatures hereto

C. MUKWASI
_______________________________________________________
For and on behalf of the Employers Association for Tours and Safari
Operators of the Leisure Tourism Industry

I.HARRIS
__________________________________________________
For and on behalf of the Boating Association of Zimbabwe

B. KOLOSA
__________________________________________________
For and on behalf of the National Museums, Monuments,Travel,Tourism, Game
Parks and Wildlife Workers Union of Zimbabwe

K. MHAZO_______________________________________
For and on behalf of the Zimbabwe Tourism and Allied Workers Union

P. PANGETI_____________________________________
Chairman of the Council

K. HOVE _____________________________________
General Secretary

ANNEXURE 3

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 NOTIFICATION TO ATTEND DISCIPLINARY HEARING FORM

Name of Employee _____________________________________________

Company Number ______________________________________________

Department_________________________ Division______________________

Job Title___________________________________________________________

You are required to appear at a disciplinary hearing on:

Date_______________________________ Time__________________________

Venue______________________________________________________________

The following charges are being laid down against you in terms of

Section____________________________ of the Industry Code of Conduct

Dates of alleged offence_______________________________________________

Place where offence took place_________________________________________

If you wish to appoint a Workers Committee or Trade Union member as a

representative or any other witness to attend the hearing, you should arrange for them
to be present at the hearing.

Signed_____________________________ Date__________________________
*Disciplinary Officer
*Disciplinary Committee/Chairman
*Appeals Committee Chairman
Received____________________________ Date__________________________
Employee

___________________________________________________________________
*Delete in appropriate
cc: HOD of the accused
Human Resource Manager
Workers Committee

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 ANNEXURE 4

OUTCOME OF DISCIPLINARY HEARING FORM

First/Second/Final Written Warning/Dismissal

Name of Employee________________________________________________

Company Number__________________________________________________

Department____________________________Division_____________________

Job Title_______________________________

In terms of the provisions of the disciplinary procedure, you are hereby advised that:

Signed_________________________________ ________________________
*Disciplinary Officer Date
*Chairman Disciplinary Committee

Warning received and understood ______________________ ____________

Employee Date

Witness: _____________________________________ __________________

Workers Representative Date

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 ANNEXURE 5

GRIEVANCE COMPLAINT FORM

Employees should first raise any grievances with their immediate

Manager/Supervisor/Chargehand/Foreman. If the matter is not resolved,

Complete this grievance form.

Employee’s Name________________________________________________

Company Number__________________________________________________

Department__________________________Division_______________________

Job Title_____________________________

State precisely what it is that you are unhappy about

Have you brought the matter to the attention of your immediate supervisor?

YES NO

If you answered YES above, when did you make the matter known to you immediate
Supervisor etc.

What do you suggest as the best way of addressing the matters

Signed____________________________________ _______________________
Employee Date

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 ANNEXURE 6

GRIEVANCE OUTCOME FORM

NB: A member of the Grievance Committee chairing the Grievance Hearing/or the Manager
conducting the investigations should complete this form.

Name of Employee with grievance

Department Division

Job Title_____________________________________

PLEASE GIVE DETAILS OF THE GRIEVANCE LODGED AS PER GRIEVANCE FORM

After having discussed the above grievance, Please answer the following
questions:


Has the grievance been resolved? YES NO

If YES,

When was the grievance resolved? Date ______________________

How the grievance was resolved (Give full details)

Employee’s Response

Do you agree with the above YES NO

Signed: _________________________________
Manager /*Supervisor/*Foreman
Chargehand/*Grievance Committee Chairman

Witness__________________________ ________________________________
Workers Representative Date

128
 ANNEXURE 7

NOTIFICATION OF APPEAL AGAINST DISCIPLINARY ACTION

Name of employee_______________________________________________

Company Number________________________________________________

Department_________________________ Division_____________________

Job Title____________________________

In terms of the Industry Code of Conduct, I hereby lodge an appeal against the decision
of the disciplinary hearing at:

Venue_________________________________ Date_______________________

Nature of offence____________________________________________________

Disciplinary Action Taken_____________________________________________

REASONS FOR APPEAL

_______________________________ __________________________
Employee’s Signature Date

Name of person receiving form in block letters ___________________________

Signature_____________________________ Date_________________________

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 ANNEXURE B

WAGE GRADES AND VALUES RELATING TO SECTOR I

(LEISURE SECTOR)

The rates below are monthly wages and should be converted as stipulated in Section
10 where applicable.

Grade 1 US$ 225

Grade 2 US$ 235
Grade 3 US$ 245
Grade 4 US$ 255
Grade 5 US$ 265
Grade 6 US$ 275
Grade 7 US$ 285
Grade 8 US$ 295
Grade 9 US$ 305
Grade 10 US$ 325
Grade 11 US$ 345
Grade 12 US$ 365

Where accommodation is not provided directly or indirectly, the monthly

allowance shall be $45.
Transport Allowance shall be $35 per month where transport has not been
provided

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 ANNEXURE C
WAGE GRADES AND VALUES
RELATING TO SECTOR II (CONSERVANCIES, SAFARI OPERATORS
AND NATURAL RESOURCES PRESERVATION)

The rates below are monthly wages and should be converted as stipulated in Section
10 where applicable.
Grade 1 US$ 70
Grade 2 US$ 75
Grade 3 US$ 84
Grade 4 US$ 98
Grade 5 US$ 117
Grade 6 US$ 136
Grade 7 US$ 165
Grade 8 US$ 185
Grade 9 US$ 215
A monthly Lights allowance shall be $10 per month
A Cooking Fuel allowance shall be $10 per month
Where accommodation is not provided directly or indirectly, the monthly allowance
shall be $45.
Transport Allowance shall be $35 per month where transport has not been provided.

131