ITE Chapter 11 Exam Answers v7.

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Last Updated on May 20, 2021 by Admin

ITE v7.0 – IT Essentials (Version 7.0) –

IT Essentials 7.0 Chapter 11 Exam
Answers
Cisco Netacad ITE v7 – IT Essentials
(Version 7.00) – IT Essentials 7.0 Chapter
11 Exam Answers 2020 2021

1. Match the folders in a 32-bit Windows 10 PC to

their description. (Not all options are used.)
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2. Match the categories in the Windows 10 Control

Panel to the function.
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3. Match the Internet Options to the descriptions

used to configure Microsoft Internet Explorer. (Not all
options are used.)
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4. Match the Windows 10 Registry key with its

description. (Not all options are used.)
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5. Match the message types in the Windows 10 Event

Viewer with their description. (Not all options are
used.)
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6. Which three levels of RAID are supported by

Windows 10 Pro? (Choose three.)
o 0
 o 1
o 3
o 4
o 5
Explanation:

Windows 10 Pro supports RAID levels 0 (Spanned), 1 (Mirrored), and 5 (Stripping with Parity).

7. A technician is troubleshooting a PC. The display

shows an “Invalid Boot Disk” error after the POST.
What is a probable cause?
o The MBR is corrupted.
o A process is using most of the CPU resources.
o The date and time have been changed in the BIOS and do not
reflect the correct time and date.
o The PC does not have a floppy drive or the floppy drive is broken.
o The PC has a BIOS password.
Explanation:

Possible causes for the error shown are:

(1) Media that does not have an operating system is in a drive.

(2) The boot order is not set correctly in the BIOS.
(3) The hard drive is not detected or the jumpers are not set correctly.
(4) The hard drive does not have an operating system installed.
(5) The MBR is corrupted.
(6) The computer has a boot sector virus.
(7) The hard drive is failing.

8. A technician notices that a program that is listed

in the registry of a Windows computer is not found on
that computer. What is a possible solution to the
problem?
o Run fdisk /mbr from the command prompt.
o Reinstall the application. Then, run the uninstall program.
o Restore the boot.ini file from the installation media.
o Restore the ntdetect.com file from the installation media.
Explanation:

By installing the application again, the link in the registry should work. When you uninstall the application,
should remove the registry entries.

9. Which question is an open ended question that

could be used when helping a customer troubleshoot a
Windows problem?
o Can you boot the operating system?
o Have you changed your password recently?
o Do you get a login prompt when the computer boots?
o What programs have you installed recently?
Explanation:

Closed ended questions tend to have a yes/no response. Open ended questions leave more room for the custo
detail. Technicians should use open ended questions to help identify the problem.

10. A technician has been asked to reinstall the OS on

a computer that has a corrupted operating system.
The technician inserts the installation media in the
optical drive. What would be the most likely action the
technician should perform next?
o Change the boot sequence in the BIOS.
 o Change the BIOS password.
o Flash the BIOS for a firmware upgrade.
o Change clock speeds in the BIOS.
Explanation:

Typically, once the operating system has been installed, the computer boots from the hard disk all the time. T
drive, the boot sequence needs to be modified. Changing the BIOS password, flashing the BIOS, and changi
no effect on loading installation files from the optical drive.

11. A technician has successfully removed malware

from a PC and finds that when the system is rebooted
error messages are displayed about missing and
corrupt system files. What utility can the technician
use to replace or fix any corrupted system files?
o ASR
o Fixboot
o Fixmbr
o Regedit
o SFC
Explanation:

ASR is used to recover the operating system when it is totally corrupt and will not boot. Regedit is a registry
and Fixboot are command line utilities that can be used to repair corrupt boot records. SFC is used to check
system files that may have been corrupted and repair them.

12. A technician is troubleshooting a Windows 7

laptop that takes significantly longer than expected
when performing a file search. What is the possible
cause?
o The file system is corrupt.
 o The disk type is basic.
o The disk type is dynamic.
o The file permissions are not set.
o The index service is not running.
Explanation:

The Windows indexing service is used to speed up file searches. A slow search may be the result of either th
running or not indexing the correct location.

13. A Windows 8 computer locks up with a stop error

during startup and then automatically reboots. The
automatic restart setting is making it difficult to see
any error messages. What can be done so that the
error messages can be viewed?
o Use the System Recovery options to restart the operating system.
o Use the Command Prompt option to research the stop error
messages.
o View the error messages and recover the system using the System
Image Recovery tool.
o Access the Advanced Startup options menu before the OS loads to
disable the auto restart function.
Explanation:

The error messages are difficult to read so the best solution is to first try to disable the auto restart function b
Advanced Startup menu before the OS loads. Then the error messages can be read and further action taken t
problem.

14. A user reports that a PC is losing files, not opening

some files, and is performing slowly. The technician
suspects problems with the hard drive. What should be
done to protect the data that is on the PC and to
determine the source of the problem, without risking
total drive failure?
o Run the format command, then replace the hard drive.
o Run chkdsk, then run format.
o Back up all important files, then replace the hard drive.
o Back up all important files, then run chkdsk.
o Run chkdsk, then back up all important files.
Explanation:

Backing up important files is the first step in protecting existing data. After backing up, running chkdsk will
determine if there are bad sectors on the hard drive, without losing any data.

15. A company has recently deployed Active Directory

and now a workstation cannot connect to a network
resource. A technician takes corrective action by
modifying group policy settings. Which command
should the technician use to make the workstation
synchronize with the new settings?
o runas
o rstrui
o tasklist
o gpresult
o gpupdate
Explanation:

The functions of the listed commands are as follows:

o runas – runs a program or tool with different permissions

 o rstrui – starts the System Restore utility

o gpresult – displays group policy settings

o gpupdate – refreshes group policy settings

o tasklist – displays currently running applications

16. A user is reporting that a file has been shared

specifically with another user on the network, but the
other user opens the file and is unable to save it once
edited. What is the probable cause?
o The user shared the document with Read permissions.
o The user forgot to share the parent folder.
o The file has the Archive attribute enabled.
o The file has been deleted.
Explanation:

The permission setting should have been Change or Full Control. The Read permission does not allow edite

17. A user calls the help desk and reports that the
workstation, when powering up, displays error
messages about an invalid system disk or invalid boot
disk. When a technician comes to the office, the user
mentions that the workstation was working well the
day before. The technician checks the workstation
and makes sure that the cable is firmly connected
between the hard drive and the motherboard. What is
another likely cause of the problem?
o The MBR/GPT is corrupted.
o The boot service fails to start.
 o Some of the operating system files may be corrupted.
o A recently installed device driver is incompatible with the boot.
Explanation:

These error messages indicate that the workstation cannot detect the hard drive as a bootable device. One po
MBR/GPT on the hard drive is corrupted so that the workstation cannot locate a valid partition that holds the
start booting.

18. A technician is attempting to diagnose and rectify

a common boot problem on a Windows 10 installation.
Which Windows 10 advanced recovery option should
the technician use?
o System Restore
o System Image Recovery
o Reset
o Startup Repair
Explanation:

The Windows Startup Repair option can be used once the system is in recovery mode to fix common boot is
problems that can be addressed by Statup Repair are repairing the MBR, repairing the boot sector, and addin
installations to the Boot Configuration Database (BCD).

19. A user of a Windows 10 PC wants to automatically

sync the user profile across various Windows 10
devices that the user owns. How can the user
accomplish this?
o Have the user sign into all devices with the Microsoft account of the
user.
o Ensure that the user is in the proper group so that the group policy
will be applied.
o Use gpupdate to propagate the group policy to other devices.
 o Make sure that OneDrive file sync is disabled.
Explanation:

A Microsoft account is required to sync data between devices, to access OneDrive, and to work with parenta
account. It allows access to Microsoft cloud services and syncs desktop settings and profiles across multiple
occur, all devices must be signed in with the same Microsoft account.

20. A technician is troubleshooting a Windows 10 PC

with a frozen Internet Explorer window. Which
command can the technician run, as an administrator
at a command prompt, to terminate the Internet
Explorer process that has hung?
o taskkill /fi iexplorer.exe
o taskkill /pid iexplorer.exe
o taskkill /f /im iexplorer.exe
o taskkill /f /im explorer.exe
Explanation:

The taskkill command can be used to end processes and services. The switch /im refers to the ImageName t
image name respectively. The switch /f terminates the process without any user notification. This is useful b
the hung process even if it is displaying a dialogue box.

21. A technician wishes to create a dynamic volume

on a Windows 10 PC that has two physical hard drives.
The technician wants to achieve maximum write
performance with data fault tolerance. What type of
dynamic volume should be created to achieve this?
o RAID 5 volume
o RAID 1 volume
o RAID 2 volume
o RAID 6 volume
 Explanation:

Mirroring is a type of RAID (RAID 1) that uses two hard disks to protect a single disk against failure. Becau
both disks, it can be read from both disks, thus improving the read speed performance.

22. A user wishes to view an ISO disk image file on a

Windows 10 Pro PC. How can this be done?
o Convert a Dynamic disk to a Basic disk and open the ISO image.
o Use the built-in Unzip utility to open the ISO file and extract the
contents into a directory.
o Use File Explorer to locate the ISO file and mount the file using the
Disk Image tools.
o Copy the ISO image to a Dynamic disk and double click it.
Explanation:

An ISO image can be mounted in Windows 10. Use File Explorer, to locate the ISO file, then select the Ma
Image tools, and then select Mount.

23. Which file sharing mechanism is included with

Microsoft Windows 10 to provide simple file sharing
via Wi-Fi and Bluetooth?
o AirDrop
o Nearby Sharing
o Homegroup
o NFC
o Workgroup
Explanation:

Nearby Sharing is included in Microsoft Windows 10 to provide simple file sharing with the ability to share
device using both Wi-Fi and Bluetooth.
24. Which feature is included with both macOS and
Apple iOS to establish a Wi-Fi direct connection
between devices to simplify file transfer?
o Nearby sharing
o Workgroup
o Homegroup
o AirDrop
Explanation:

AirDrop was included in both macOS and Apple iOS to provide simple file sharing via a Wi-Fi direct conne

25. A computer technician is attempting to modify

settings in the Network Adapter > Properties >
Advanced tab > Speed and Duplex. What is a possible
effect (or impact) if this option is configured
incorrectly?
o The network connection may experience issues.
o The NIC cannot be set to wake up with network activity.
o The NIC cannot be set to shutdown while the computer is idle.
o The NIC loses VLAN support.
Explanation:

Network card properties are configured in the Advanced tab of the adapter properties window. The Advanc
configuration of features such as Speed & Duplex, QoS, Wake-on LAN, and more.

26. A company is implementing a wireless network

and using wireless devices as part of the corporate
environment. Which two server-based authentication
methods should the company consider in the wireless
network design? (Choose two.)
 o AES
o RADIUS
o TACACS
o TKIP
o WPA2-PSK
Explanation:

RADIUS and TACACS require a server that would authenticate wired/wireless devices as well as users.

27. A user tries to install an application on a Windows

10 Pro PC but it fails. The user tries to uninstall the
application but it fails to uninstall. What option can be
used to address this issue without loss of data or
applications?
o Use Restore Point.
o Use Advanced Start-up.
o Uninstall and reinstall the device using device manager.
o Restart the Windows Update services.

28. A technician is troubleshooting a Windows 10 PC

that will not do any windows updates automatically or
manually. What option can be used to address this
issue without loss of data or applications?
o Delete all the files in C:\Windows\SoftwareDistribution folder and
restart the PC.
o Perform a repair of Windows using Installation media.
o Uninstall and reinstall the device using device manager.
o Restart the Windows Update services.
29. A technician is troubleshooting a Windows 10 PC
that will not do any windows updates automatically or
manually. What option can be used to address this
issue without loss of data or applications?
o Delete all the files in C:\Windows\SoftwareDistribution folder and
restart the PC.
o Restore using Sysprep.
o Uninstall and reinstall the device using device manager.
o Restart the Windows Update services.

30. A Windows 10 computer suddenly started

experiencing network connectivity issues after the
latest Windows updates completed a week ago. What
option can be used to address this issue without loss
of data or applications?
o Reset this PC.
o Restore using Sysprep.
o Restart the Windows Update services.
o Uninstall and reinstall the device using device manager.

31. A client installed a new driver for a device three

weeks ago; however, this driver is causing the system
to freeze occasionally and the client wishes to revert
back to the old driver. What option can be used to
address this issue without loss of data or
applications?
o Reset this PC.
o Restart the Windows Update services.
o Restore using Sysprep.
 o Uninstall and reinstall the device using device manager.

32. A technician is working on a Windows 10 PC that

keeps freezing occasionally after a driver update.
System restore has been turned off. What option can
be used to address this issue without loss of data or
applications?
o Reset this PC.
o Uninstall and reinstall the device using device manager.
o Restore using Sysprep.
o Restart the Windows Update services.

33. A technician is working on a Windows 10 PC that

keeps freezing occasionally after a driver update.
System restore has been turned off. What option can
be used to address this issue without loss of data or
applications?
o Reset this PC.
o Go back to the initial Windows build.
o Restart the Windows Update services.
o Uninstall and reinstall the device using device manager.

34. A technician is working on a Windows 10 PC that

keeps freezing occasionally after a driver update.
System restore has been turned off. What option can
be used to address this issue without loss of data or
applications?
o Reset this PC.
o Go back to the initial Windows build.
 o Use Advanced Start-up.
o Perform a repair of Windows using Installation media.

35. A user tries to install an application on a Windows

10 Pro PC but it fails. The user tries to uninstall the
application but it fails to uninstall. What option can be
used to address this issue without loss of data or
applications?
o Use Restore Point.
o Go back to the initial Windows build.
o Use Advanced Start-up.
o Perform a repair of Windows using Installation media.

36. A technician is troubleshooting a Windows 10 PC

that will not do any windows updates automatically or
manually. What option can be used to address this
issue without loss of data or applications?
o Delete all the files in C:\Windows\SoftwareDistribution folder and
restart the PC.
o Use Advanced Start-up.
o Go back to the initial Windows build.
o Perform a repair of Windows using Installation media.

37. A user is trying to create a new Windows directory

for storing files related to a new project. What is the
best Windows command to select to do the job?
o md
o ping
o tracert
 o nslookup
o help

38. A user has to shutdown several remote computers

one at a time. What is the best Windows command to
select to do the job?
o shutdown
o nslookup
o ping
o netstat
o recover

39. A user has an important file that is used in many

projects and needs to move that file to a different
Windows directory while maintaining it in the current
location. What is the best Windows command to select
to do the job?
o copy
o bootrec
o ipconfig
o diskpart
o history

40. A user needs to display a list of current processes

running on a local or a remote computer. What is the
best Windows command to select to do the job?
o tasklist
o diskpart
 o bootrec
o format
o path

41. A user has just installed a new hard drive into the
PC and needs to prepare it to store Windows files.
What is the best Windows command to select to do the
job?
o format
o bootrec
o ipconfig
o diskpart
o net user

42. A user is experiencing issues with system startup

and with failing to open some files. The user wants to
determine the source of any hard drive issues. What is
the best Windows command to select to do the job?
o chkdsk
o bootrec
o ipconfig
o diskpart
o cls

43. A user suspects someone has hacked into the PC

and wants to verify activity on the PC by displaying all
active TCP connections to the PC. What is the best
Windows command to select to do the job?
o netstat
 o diskpart
o bootrec
o format
o regsrv32

44. A user is looking for a file but can not find it in the
Document folder. The user wants to move to the
Download directory to check there. What is the best
Windows command to select to do the job?
o cd
o bootrec
o ipconfig
o diskpart
o help

45. A user is troubleshooting a connectivity issue

from the PC to a web server and wants to see a list of
the traffic stops between the PC and the web server.
What is the best Windows command to select to do the
job?
o tracert
o diskpart
o bootrec
o tasklist
o recover

46. A user is reorganizing files within different

directories to accommodate new projects and needs
to relocate a file from one Windows directory to
another one. What is the best Windows command to
select to do the job?
o move
o tasklist
o DISM
o sfc
o history