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JD Fo 01 - Director of Rooms

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102 views4 pages

JD Fo 01 - Director of Rooms

Uploaded by

klasifikasi.mhotelsorong
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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JOB TITLE : Director of Rooms / Rooms Division Manager

HOTEL JOB BAND :


EFFECTIVE DATE :
DIRECTLY REPORTS TO : Hotel Manager / Resident Manager /General Manager
INDIRECTLY REPORTS TO :N.A.
FUNCTION : Front Office
DEPARTMENT :Rooms Division

1. KEY RESPONSIBILITIES

Job Summary –(Role Summary)


 Oversees and directs all aspects of Front Office, Housekeeping, Laundry operations and
Recreation and Health Club operations.

Essential Duties and Responsibilities –(Key Activities of the role)


 Supervises the overall activities of Front Office, Housekeeping, Laundry, Recreation and
Health Club operations

 Monitors the personnel of these operations to ensure guests receive prompt, cordial
attention and personal

 Ensures staff, particularly guest contact personnel, are familiar with Priority Club members,
known repeat guests and other VIPs and provide special attention and

 Coordinates exchange of pertinent information between departments within the Rooms


Division and directs exchange of information with other departments, notably, Engineering
and Security

 Consults with Department Heads and General Manager on an ongoing basis to improve
business conduct

 Assumes overall responsibility for maintaining presentation standards to ensure facilities


and equipment are clean, in good repair and well maintained

 Schedules and regularly conducts routine inspections of areas under control

 Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and


posture of Room Division employees

 Conducts comprehensive monthly departmental meetings to include review of procedures


and events which warrant special handling and detailed information
 Assist in managing hotel revenue generation and maximization through full utilization of
company systems, business processes and specifications. Review and approve/deny all
discount and rebate requests.

 Achieve budgeted revenues, control labor costs and expenses, and maximize profitability
within all areas of responsibility. Participate in the preparation of the annual departmental
operating budget and financial plans which support the overall objectives of the hotel.

 Prepare and submit statistical, performance, and forecast analyses and reports as required.

 Communicate to appropriate departments all pertinent information related to the expected


arrival and departure of VIP’s and other key guests, or other special guest needs.

 Ensure training and procedures are in place for PBX to serve as a central communications
point during emergency/crisis situations and that relationships with local fire, police, and
emergency personnel are developed and maintained.

 Promotes Inter-hotel sales and in-house facilities

 Monitors and controls the inventories for operating equipment and supplies

 Communicates to the General Manager to his/her delegate, and other Department heads, all
information likely to be of interest to them

 Monitors and controls the Room Division Operation in the areas of revenue expenditure,
profitable and performance against budget

 Works with Human Resources on manpower planning and management needs

 Works with Director of Finance in the preparation and management of the Department’s
budget.

2. REQUIRED QUALIFICATIONS
Required Skills –
 Communication skills are utilized a significant amount of time when interacting with others;
demonstrated ability to interact with customers, employees and third parties that reflects
highly on the hotel, the brand and the Company.
 Good writing skills
 Proficient in the use of Microsoft Office
 Problem solving, reasoning, motivating, organizational and training abilities
 A high energy level and a passion for achieving results
 Strong Leadership skills in managing teams to drive for results
 Ability to manage complex relationships
 A passion for delivering superior results

Qualifications –
 Bachelor’s degree in Hotel Administration, Business Administration or equivalent

Experience –
 4 years of guest service / hotel experience with two years in a management capacity, or an
equivalent combination of education and experience.
Type and level of experience required may vary slightly based on size and complexity of
operation

3. ACCOUNTABILITY

Number of employees supervised –


Direct Front Office Manager/ Executive Housekeeper/ Recreation/Health Club Manager /
Laundry Manager
Indirect Rooms Division Employees

Annual Operating Profit/Payroll Budget –


 Department Budget and Headcounts.

Key Metrics –
 Department Budget
 Employee Satisfaction Survey

Decision Making Responsibilities (Decision Rights) –


 Department Budget

4. KEY RELATIONSHIPS

Key Internal Relationships –


 Hotel Executive Committee Members and Corporate Employees

Key External Relationships –


 Interacts with guests and individuals outside the hotel including, but not limited to, current
and potential clients, owning company representatives, suppliers, competitors and other
members of the local community.

EMPLOYEE SUPERVISOR

Name : Name :
Position : Position :
Signature : Signature :

Date : Date :

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