Thermo Scientific Service Agreement

Customer Care
Checkweighers, Metal Detectors, X-ray Systems and In-line Analyzers

Let us take care of the little things that keep you up at night by investing in a Thermo Scientific Service
agreement. We will ensure minimum downtime, priority response times and known costs that are all
tailored to your individual needs.

Thermo Scientific Customer Care service agreement provides the responsive personal attention you expect
from the world leader in product inspection. Our global network of factory-trained service engineers
and support staff ensure your system uptime is maximized.
Reduced Downtime
You can dramatically reduce production downtime and unnecessary product giveaway with regular preventive
maintenance and pre-scheduled calibration visits.
Flexible Coverage
We understand that our customers have their own unique requirements for service. That is why we offer
a variety of service agreement levels. You can choose the level of coverage that best suits your needs.
Priority Response
Customers with service agreements get priority response over customers without service agreements.
Parts
Your system is a sophisticated, precision instrument. To keep it operating at its maximum productivity
levels, we recommend that you use only original manufacturers certified parts. All Thermo Scientific parts
Service Options are guaranteed to perform to your instruments’ rigorous design specifications.
Predictable Costs
Service Agreements Eliminate surprises and control costs. A Thermo Scientific service agreement not only provides on-site service
for a specific piece of equipment, it also guarantees the highest level of response at predictable costs.
Unscheduled Visits

On-Site Maintenance

Depot Repair

Calibration

Parts & Consumables

Technical Support

Applications Support

Product Assurance
Services & Solutions (PASS)

After Hours Support

Thermo Scientific Checkweighers, Metal Detectors,
Customer Care X-ray Systems and In-line Analyzers

Offerings Platinum Silver Bronze

Calibration Available Available ¸
Preventive Maintenance ¸ ¸
Phone Support (may vary from country to country) ¸ ¸ ¸
Unscheduled Service: Travel Costs ¸ 10% discount
Unscheduled Service: Labor Costs ¸ 10% discount
Parts Costs ¸ 10% discount
Software Upgrades ¸ 10% discount
System Upgrades 10% discount 10% discount

Product Assurance Services & Solutions (PASS)

The quality of your company’s products and brand names are vital in today’s market place. Any contamination or non-conformity
incident can have a serious effect upon your consumer in the short term and upon your company in the long term. Through the
Thermo Scientific Product Assurance Services & Solutions (PASS) program, we can thoroughly test every suspected product
for contaminants so that you can continue producing products that your consumers rely on! We will provide you with a fast
response and quality assured method by using the most advanced, non-destructive inspection techniques for maximum product
recovery. Little things like contaminants can add up to be a big problem. Let us test and recover your products so you can sleep
a littler better at night! Learn more at www.thermoscientific.com/PASS. Please ask your service representative about discount
options for PASS.
Additional Supplements
• Additional calibration visits • Global multi-site agreements
• Multiple year agreements • Training
• Enhanced response times • System management report
• Additional preventive maintenance visits • Asset management report
Quality
All of our engineers are factory trained, and our manufacturing sites are ISO9001 registered and compliant.
A machine calibration adjusts your instrument performance and we provide traceable certification for your quality systems.

Thermo Scientific Customer Care Product Lines

Checkweighing: Our high-speed checkweighers help you control underfill and overfill—maximizing your profits
Metal Detection: High-performance detection of metal contaminants helps you to protect your brands
X-ray Inspection: Provides advanced detection of contaminants, missing / broken items and fill height detection
Constituent Analysis: Real-time information on moisture, fat and protein content to help control your product quality
Beverage: Fill height detection and contaminant detection to ensure product quality

© 2011 Thermo Fisher Scientific Inc. All rights reserved. Results may vary under different operating conditions. Specifications, terms and pricing are subject to change.
Not all products are available in all countries. Please consult your local sales representative for details. Literature Code PI.0059.0411

Africa Germany Netherlands United Kingdom

+27 (0) 11-609-3101 +49 (0) 208-824930 +31 (0) 76-579-5555 +44 (0) 1788-820300
+27 (0) 11-609-3110 fax +39 0521 2729-14 fax +39 0521 2729-14 fax +44 (0) 1788-820301 fax
Argentina India Spain United States & Canada
Scan the QR code with +54 11 4334 3827 +91 (20) 6626 7000 +34 (0) 91-484-5965 +1 (800) 227-8891
your smart phone to +54 11 4342 9159 fax +91 (20) 6626 7001 fax +39 0521 2729-14 fax +1 (763) 783-2525 fax
learn about special +1 (763) 783-2500 direct
discounts on service. Asia/Australia Italy
+86 (0) 21 6865 4588 +39 0521 7886-1
+86 (0) 21 6445 1101 fax +39 0521 2729-14 fax
Chile Malaysia
+56 2 378 5080 +60 (0) 3 5122 8888
+56 2 370 1082 fax +60 (0) 3 5121 8899 fax
Process Instruments France Mexico www.thermoscientific.com/productinspection
+33 (0) 160 92 48 00 +52 (01) 55 5638 0237
+39 0521 2729-14 fax +52 (01) 55 5639 2227 fax