TENDER NO.: SC / Manit. /2024 Date: 02.05.

2024
REQUEST FOR PROPOSAL(RFP) FOR HOUSEKEEPING SERVICES AT
INDIAN BANK STAFF COLLEGE KOLKATA

TENDER DOCUMENT

FOR PROVIDING

HOUSEKEEPING SERVICES
AT

INDIAN BANKSTAFF COLLEGE KOLKATA

1A, RONALDSHAY ROAD, ALIPORE, KOLKATA–700027

Indian Bank Staff College Kolkata

1ए, रोना शेय रोड़, अलीपुर,कोलकाता-700 027
1A, Ronaldshay Road, Alipore, Kolkata – 700 027

दू रभाष सं ./ Tel No.: 033-2479 4578

ई-मे ल/ Email id: [email protected]

Page 1 of 39
 CONTENTS

Sl.
SUBJECT Page No.
No.

1. Cover Page 1

2. Index 2

3. Notice Inviting Tender for Housekeeping 3-4

Services
Broad Terms & Conditions of Tender for
4. 5-10
Housekeeping Services
5. Tender Form (Technical Bid) 12-14

6. Tender Form (Commercial Bid) 16-17

7. Agreement for Housekeeping Services – Draft 18-31

Schedule-I to Agreement for Housekeeping
8. 32
Services
Schedule-II to Agreement for Housekeeping
9. 32-34
Services
Schedule- III to Agreement for Housekeeping
10. 35-37
Services

11. Draft Indemnity Bond 38-39

Page 2 of 39
 NOTICE INVITING TENDER FOR HOUSEKEEPING SERVICES AT
INDIAN BANK STAFF COLLEGE KOLKATA
1A, RONALDSHAY ROAD, ALIPORE, KOLKATA-700027
INTRODUCTION:
Sealed tenders for each item of work as specified below are invited from interested
reputed, resourceful and experienced Contractors providing HOUSEKEEPING services,
possessing relevant record of providing unblemished housekeeping services in a medium
sized reputed organization or Govt. Organisation or reputed Staff Training College /
Centre of a Bank and having a complement of minimum of 4 to 6 (four to six) persons on
their payroll for providing the undernoted services at Indian Bank Staff College, 1 A,
Ronaldshay Road, Alipore, Kolkata- 700 027.

Item No. Nature of Work

1 Housekeeping Services including Caretaking, Sweeping, Cleaning &
Maintenance of Premises (Hostel Rooms, Executive suite , Office, Class
Rooms, Common Areas, Canteen, Library , Toilets and Bathrooms ,
etc.), Furniture & Fixture, Electrical/ Installation/ Maintenance,
Plumbing, Gardening , Maintenance of Aquariums etc.
TENDER FORM:
Interested parties may download Tender Documents / Form(s) containing the broad
terms & conditions etc. by downloading from the website of the bank www.indianbank.in

BID DETAILS:
The schedule of availability and submission of tender forms, opening of bids etc. is as
under:
Sl.No Particulars Period/ Date / Remarks
.
1 Date of Advertisement in the Newspaper 02.05.2024

2 Procurement of Tender Document To be downloaded by the bidder

from Indian bank website
www.indianbank.in
3 Date of Pre-bid Meeting 02.05.2024
4 Submission of Tender Document 02.05.2024 to 29.05.2024 upto 3.30 pm
5 Last Date of Submission of Tender 29.05.2024 upto 3.30 pm
Document
6 Date & time of Opening of Technical Bid 30.05.2024 at 3.30 pm

7 Address for The Principal,

Communication Indian Bank Staff College,
1A, Ronaldshay Road, Alipore, Kolkata-700027
Tele.: 033 24794578
Email : [email protected]
8 Bidder Contact Details Bidder to provide following information in the Bid:
1. Name of the Firm/Company :
2. Contact Person:
3. Mailing address with Telephone:
4. Telephone No. & Fax No.:

Page 3 of 39
 5. Mobile No.:
6. Email id:
9 Date & Time of Opening Will be intimated to eligible bidders over valid mail ID,
of Commercial Bid afterevaluation of Technical bids.
10 Place of Opening of Indian Bank Staff College,
Technical & Financial Bid First Floor,
1A, Ronaldshay Road, Alipore,
Kolkata-700027
The Technical Bid will be opened first and the
Commercial Bids will be opened of only those bidders,
who qualify in technical bid. Bidders who qualify in the
technical bid will be communicated accordingly. The
bidder who does not qualify in technical bid will not be
called at the time of opening of the Commercial Bid.
Representative(s) of the Bidders should
be present during opening of the Commercial Bid on
29.05.2024 at 3.30 p.m. However, Bids would be
opened, even in the absence of any or all the Bidder's
Representative.

SUBMISSION OF FORM :

1. The last date for submission of the Tender Form(s), duly filled in and complete in all
respects, will be 29.05.2024 up to 03.30 p.m. in two separate sealed
covers/envelops for Technical Bid and Commercial Bid superscribing the envelopes
1. TENDER FOR HOUSEKEEPING SERVICES (TECHNICAL BID) and
2. TENDER FOR HOUSEKEEPING SERVICES (COMMERCIAL BID).
These two covers/envelops should be put in a single cover/envelop subscribed as
“Response to Indian Bank RPF for Maintenance dated: 0 2 . 0 5 .2024” and
submitted to the Bank at the address mentioned above.

2. The above mentioned Bids should be addressed to The Principal, Indian Bank Staff
College, 1A, Ronaldshay Road, Alipore, Kolkata-700027.The Technical Bid should
accompany a non-refundable Bank Draft payable at Kolkata for Rs.1000/- in favour
of ‘Indian Bank Staff College Kolkata’ towards cost of tender document.

3. Acceptance of the Tenders shall solely rest with the Competent Authority of the
Bank, who do not bind himself/themselves to accept the lowest tender. The Bank
reserves the right to accept / reject any or all the Bids/offers without assigning any
reason, whatsoever at any stage.

4. Incomplete Tender/Bid will be summarily rejected.

5. All other terms & conditions are mentioned in the tender document.

PRINCIPAL & ASST. GENERAL MANAGER

INDIAN BANK STAFF COLLEGE KOLKATA

Page 4 of 39
 BROAD TERMS & CONDITIONS OF HOUSE KEEPING SERVICES AT
INDIAN BANK STAFF COLLEGE KOLKATA
1 A, RONALDSHAY ROAD, ALIPORE, KOLKATA – 700 027

1. The Contractor/Bidder should possess a minimum of 2 years record of providing

unblemished Housekeeping Services in a medium size organization including
Bank, Govt. Office and reputed Staff Training Colleges/Centre of a Bank and
having a complement of minimum of 4 to 6 persons on their payroll at Kolkata. The
Contractor will have to produce certificate(s) to this effect from organization (s) for
having satisfactory / unblemished work experience. {as per point no. 6 of Tender
Form ( Technical Bid)}.
2. The Floor Manager/Administrator/Supervisor should be invariably present at the
Staff College on all days including Sundays and Holidays without fail, to ensure
uninterrupted services to the guests staying in Hostel / Office Staff/ Faculties.
3. Rough estimate of size of operations and some details of previous years:
3.1 Approximate Area : Ground Floor to Third Floor.
a) Ground Floor – Executive Suite, Reception Counter, Corridor-20x6 sq feet.
b) First Floor – Main Lecture Room, Dining Hall, Common Toilets, Office,
Faculty Rooms(2), AGM & Principal Chamber and one room for trainee :
Aprox area : 5870 sqft.
c) Second Floor- Hostel Rooms: 12 and Common Corridor and common
bathrooms. Aprox area : 5080 sqft.
d) Third Floor- Hostel Rooms : 8 rooms, one Room with attached bathroom,
Common Corridor, Common Bathrooms, Computer Lab, Server Room,
UPS Room. Aprox area : 5080 sqft.
e) Roof- Overhead Tanks and one Yoga Room. Aprox area : 5870 sqft.
f) Garden and Parking Space
3.2 Hostel Size–21 Rooms for residents, One Executive Guest room and one
Yoga Room.
3.3 Number of weeks when regular trainings will be conducted – Past trend
shows 45 weeks of 6/5 days each, in a year. During the rest of the 7 weeks
only sporadic schedules may run.
3.4 Capacity utilization during previous years – 80% average. (Ranging from as
low as 20 participants in many weeks).
4. The bidder shall submit Technical Bid and Commercial Bid separately in two
sealed envelopes which may be kept in a third cover & submitted.
Commercial Bid if found “open” along with technical bid will be summarily rejected.
5. Commercial bids of ONLY those Contractors will be opened who qualify in the
Technical Bids. Commercial Bids shall include Housekeeping Charges and
Service Charges of the Contractor without applicable GST, which will be paid extra
on actual basis.

Page 5 of 39
6. In case the lowest rate (L1) quoted by two or more bidders is same / equal, then
fresh sealed Price Bids will be obtained from such bidders for revised prices,
which will be opened only in their presence to determine the lowest bidder on the
date to be decided subsequently.
7. No Bidder shall contact the College Authority on any matter relating to its Bid, from
the time of the bid opening to the time the Contract is awarded. Any effort by a
Bidder to influence the College Authority in the College Authority’s bid evaluation,
bid comparison or contract award decisions may result rejection of the Bidder’s bid.
8. General Condition:
8.1 House Keeping contract will include all covered as well as open areas of the
College complex inside boundary walls including gardens, lawns, precincts,
streets, etc. located at 1-A, Ronaldshay Road, Alipore, Kolkata 700027.
8.2 All the daily services relating to College complex will be accomplished
before office hours, i.e. by 9.00 a. m., unless specially advised otherwise.
Even on Sundays and Holidays, all jobs relating to housekeeping will be
completed.
8.3 The Contractor will have to provide a team of adequate number of personnel,
not less than 4 (four) every day.
8.4 The staff deployed should be trained in House Keeping / Management
Services, bear good conduct/ behaviour without any criminal background
and fit for the work.
8.5 All the workers will wear the uniform in clean condition while attending to
their duties and display their photo identity cards prominently. The
Contractor will provide summer/winter uniform, shoes, etc. to their
employees as per specification of the Bank, failing which they will be
provided uniform, etc. by the Bank out of the payment receivable by the
Contractor.
8.6 The Contractor will ensure desired level of cleanliness in the entire complex
of the College. For this purpose, all materials, Instruments, Tools, Brushes,
Brooms, Wipers, Spongers, Mops etc. will be provided by the Contractor.
The Contractor shall provide following machineries: Industrial Heavy Duty
Wet & Dry Vacuum Cleaner, Shampooing Machine, Glass cutter, Injector
Machining for Sofa/Chair Cleaning, Jet Pressure cleaning Machine, Floor
Scrubbing, Cleaning, Polishing machine, Cutting/Drilling Machines etc.
Over and above this, the other equipments which are required for
Housekeeping Maintenance services are to be provided by the Contractor.
The supervisor of the Contractor will attend to complaints on urgent basis
round the clock.
8.7 Toiletries/Cleaning materials in sufficient quantity and of good quality (as
decided by the Bank) to be procured/ arranged by Contractor.
(a) Soap, Handwash,
(b) Odonil, Naphthalene any other brand product in toilets.
(c) Detergents, phenyl, Harpic etc.
(d) Glass-Colin /kitchen cleaners

Page 6 of 39
 (e) Mosquito repellant / Braso/Silvo/ Polishing Material etc.
8.8 Specialized maintenance/cleaning of all hostel rooms and bathrooms along
with furniture/ fixtures, mattresses, bathroom/ hostel room / office room/
class room, linen, electrical fittings, PCs, Smart Board , Projectors and
Laptops, bathroom/toilet fittings, buckets, sanitary wares, racks etc. will be
ensured at the cost of bank.
8.9 Bathroom and bedroom linens will be changed at least once in two days and
at commencement of every new programme, or as may be decided by the
Bank. The Contractor at his own cost will arrange hygienic Machine
washing of all Linen, Curtains, Towels, Hand Towels, Pillow Covers,
Blankets, etc.
8.10 The overhead water tanks and the underground water tanks will be cleaned
thoroughly using Bleaching Powder/ Detergent/ Cleaning chemicals at least
once in a Quarter or need based in a year. Pest Control measures at
regular intervals and/or need based has to be ensured.
8.11 Provision of the following staff will be ensured:
(a) Supervisor-01
(b) Sweepers-02
(c) Housekeeping-02
(d) Plumbing, Electrical & Gardening (as & when required)
The number of such persons/employees will not be less than 4 (four) on any
working day.
9 PERFORMANCE SECURITY
9.1 Within seven (15) days of the receipt of notification of award from the Bank,
the successful L1 Bidder shall furnish the performance security in
accordance with the Conditions of Contract, in the Performance Security
Form provided.

9.2 The proceeds of the performance security shall be payable by the bidder as
compensation for any loss resulting from the Bidder’s failure to complete its
obligations under the Contract. The Performance Security shall be
denominated in Indian Rupees only and shall be in form of Bank
Guarantee of Rs. 100000/- issued by a reputed Bank located in India.

9.3 The performance security will be discharged by the Bank and returned to
the Bidder not later than 60 days following the expiry obligations, unless
specified otherwise in the General Condition.

10 USE OF CONTRACT DOCUMENTS AND INFORMATION

10.1 The Bidder shall not, without prior written consent of the Staff College
Kolkata, disclose the Contract or any provision thereof or any specification,
plan, drawing, pattern, sample or information furnished by or on behalf of
the Staff College, Kolkata in connection therewith, to any person, other than
a person, employed by the Bidder in the performance of the Contract.

Page 7 of 39
 Disclosure to any such employed person shall be made in confidence &
shall extend only so far as may be necessary for purposes of such
performance.

10.2 KYC compliance is mandatory for all persons employed by the contractor
and deployed for the services.

10.3 Subject to General Condition, if the Bidder fails to deliver any or all of the
Services or fails to perform the Services within the time period(s) specified
in the Contract, the Staff College Kolkata shall, without prejudice to its other
remedies available to it under the Contract, deduct from the Contract Price,
as liquidated damages, a sum equivalent to percentage up to a maximum
damage realisation. Once the maximum is reached, the Bank may consider
termination of the contract pursuant to General Condition.

11 DAILY SERVICES
11.1 Removal of waste material / garbage from the dustbins / room buckets,
mugs, collecting of garbage from the rooms and entire premises including
the toilets, open areas / lawns and gardens etc.
11.2 Dusting and vacuum cleaning of furniture, cup-boards telephone
instruments, doors, computers/laptops, windows, ventilators, blinds and
glass partition using glass cleaning chemicals to keep all such articles dust
free , to be done during the morning time.
11.3 Acid cleaning and scrubbing of toilets, washbasins, sanitary fittings using
detergents, cleaning agents, deodorants and disinfectants, at least twice a
day.
11.4 Cleaning/sweeping of premises /mopping of floor area,
lobby/corridor/staircase by detergents, disinfectants, etc. in the morning or
as and when required, during the day.
11.5 Provision of toiletries in the toilets in the morning after daily check up.
11.6 Vacuum cleaning / washing of carpets, wherever provided at the institute.
11.7 Provide toiletries kit, procured at Bank’s Cost, to each participant at the
beginning of each Programme or on each Monday, whichever is earlier.
11.8 Check water purifier/ RO/ in order to ensure uninterrupted water supply
availability for drinking and cooking, round the clock.
11.9 Dusting & Cleaning of office furniture.
11.10 Provide Work Schedule of Daily Services, which will be authenticated at the
end of the day by the Bank officials.

12 WEEKLY SERVICES
a. Mechanical washing and scrubbing of floor area with detergents, dust
removing chemicals and polishing of the floor areas, etc.
b. Removal of cobwebs, dusts, termites, pests, etc.

Page 8 of 39
 c. Windows sponging and cleaning with Jet Pressure Machine.
d. Keeping ceiling and table / pedestal fans, air – conditioning grills dust free.
e. Cleaning of dustbins and buckets with detergents.
f. Up keep of partition glasses and panes with utmost care and by application
of glass cleaning chemicals.
g. Acid/Harpic cleaning of sanitary wares.
h. Polishing & oiling of door closers, door handles, and other brass fittings with
Silvo / Brasso / lubricants. Dusting & cleaning of Murals, Sceneries, Photo-
frames, idols, etc.
i. Polishing of taps and other steel fittings in the toilets with Silvo / Brasso.
j. To spray Finit etc. in hostel rooms, class rooms, office rooms, auditorium,
conference hall, dining room etc. to keep all such areas insects/mosquito
free. The contractor will provide the Finit pump and the spraying material at
his own cost. Provide Pest control services for cockroaches, bed bugs and
other insects of the entire building on weekly basis at contractor’s own cost.
k. Shampooing / Spraying / Disinfecting all Carpets/ Chairs/Sofas with Injector
machine, Wet/Dry Vacuum Cleaner.
l. Provide Work Schedule of Weekly Services, which will be authenticated at
the end of the day by the Bank officials.
m. Cleaning of Kitchen /overhead water tanks on Quarterly basis.
13 TERMS OF PAYMENTS: In consideration of services to be rendered by the
Contractor, the monthly charges for Housekeeping as agreed shall be paid on
monthly basis, subject to production of bills/vouchers etc. to the satisfaction of the
College. The charges / payments shall be made at the rate as agreed upon
(inclusive of Service Charges of the Contractor excluding GST, as applicable,
which will be paid extra on actual basis).
14 The period of contract will be for 24 months which may be reviewed thereafter, for
further renewal or otherwise on mutually agreeable terms.
15 Maximum rate for the entire services per month should not exceed Rs.88900/-(Rs Eighty
Eight Thousand Nine Hundred only) without GST.
16 The Contractor shall obtain necessary license, permit, consent, sanction, etc from
the competent authority as may be required or called for by local or any other
authority for doing such work. The Contractor shall comply with all applicable laws,
rules and regulations in force.
17 The Contractor shall bear all taxes, rates, charges, fees, levies or claims,
whatsoever, as may be imposed by the State, Central Government or any local
body or authority. The Contractor shall furnish such proof of payment of
compliance or the obligations including registration certificates, receipts, licenses,
clearance certificates etc., as may be required by the Staff College from time to
time.
18 The Contractor shall keep the Bank indemnified against all the claims and
liabilities or any legal requirements. The Contractor shall comply with all applicable
laws, rules & responsibilities in force from time to time.

Page 9 of 39
19 The Contractor shall devote his full attention to the work of Housekeeping and
Caretaking etc. purchases, installation and repairs and shall discharge his duties /
obligations under this agreement most diligently and honestly.
20 The Contractor shall provide summer and winter uniforms, shoes, gloves, apron
etc. to his staff engaged for the above services, as per Bank's specification at his
own cost and expenses and all the staff will wear the same in clean condition while
on duty. The Contractor shall further ensure that the employees are in uniform,
whenever in service and in case of default in this regard, a penalty of Rs.100/- per
occasion would be imposed on the Contractor. The Contractor shall engage the
services of only able, efficient, healthy, honest, and well behaved persons for
Reception, Caretaking, cleaning, Plumbing, Electrical Maintenance, Gardening
etc., at his/her cost and responsibility in the conduct of Housekeeping services,
who shall be considered, for all legal and contractual purpose, as the employees
of the Contractor himself. The Contractor will provide necessary identity & address
proof for the staff engaged to fulfil the govt. norms.
21 The Contractor will pay salary, allowances, compensation, etc. to his/her
employees as per rule under Minimum Wages Act under Labour Law/Bonus/PF
etc. as applicable at his/her end. The Contractor has to ensure to register the
employees under NPS and ensure deposit of EPF, ESI etc. As per extant labour
laws and keep a record of it for the checking / inspection by any of the
Government Agency, Inspector, Bank Official or any Authority as and when
required. The Bank will nowhere be responsible for lapses found, if any, and the
Bank will not be responsible for payment of anything to the employee of the
caretaker / Contractor.
22 In case the Contractor or any of his employees fail to fulfil his/their obligations for
any day or any number of days to the satisfaction of the College for any reason
whatsoever, the Contractor shall pay by way of liquidated damages to be decided
by the Bank for the entire number of such days and the College, without prejudice
to its other rights and remedies, shall be entitled to deduct such damages from the
moneys, if any, payable by it to the Contractor.
23 The Contractor will maintain its gadgets & equipments, machines etc. in good
working condition with all safety measures at his own cost and expenses.
24 The Contractor shall return all articles, gadgets & equipments etc. provided by the
Bank, in similar condition as received, on expiry of the contract (by completion of
the contract period or termination of the same due to any reason whatsoever).
25 The Contractor shall not assign or sub-contract the contract to other parties. In
case of violation/contravention of any of the terms and conditions mentioned
herein, the Bank reserves the right to terminate this agreement forthwith without
giving any notice to the Contractor and without prejudice to its right to recover
damages and other charges / cost to the Bank from amount payable to him or
otherwise.
26 The Contractor shall pay a security deposit equivalent to 10% of the annual
approximate cost of contract as approved or a performance guarantee for a similar
amount, in lieu thereof, from a bank acceptable to the Bank prior to
commencement of service under this agreement. The Contractor shall pay a
security deposit equivalent to Rs.1,00,000.00 (Rupees One Lakh only) or a

Page 10 of 39
 performance guarantee for a similar amount, in lieu thereof, from a bank
acceptable to the Bank prior to commencement of service under this agreement.
The Bank shall be entitled to adjust or appropriate, said security deposit or the
proceeds of guarantee towards loss or damage caused by the Contractor or his
employees or the amount of value of shortage or breakage or damage in the
implements / equipments and any other item entrusted to or caused to other
assets of the Bank by the Contractor or his employees or any other liability of the
Contractor. The security deposit that may be made with the Staff College, Kolkata
shall not carry any interest.
27 The day-to-day cleanliness and maintenance of the premises will be the exclusive
responsibility of the Contractor. The number of persons to be provided by the
Contractor per day should not be less than 4 (Four). In case of
emergency/eventuality the Contractor should arrange additional/ replacement
manpower. In case it is found that the workers including the Contractor engaged,
are less than 4 on any day, a penalty of Rs.500/- per day per worker would be
imposed and deducted from the amount payable to the Contractor and the
Principal, Staff College, Kolkata shall be the exclusive authority in the matter.
28 The staff deployed will be trained in caretaking technique; bear good conduct and
shall be physically fit for the work. The Contractor's employees will be allowed
entry into the specified areas of the premises of the College with the specific
permission of the Principal or any officer authorized in this behalf and with valid
photo identity card issued by the Contractor and displayed prominently.
29 PRE BID MEETING: A Pre-bid Meeting shall be held with the intending
Contractors at 11.00 AM on 02nd May 2024 to clarify doubts, if any, raised by them
on the tender. No separate communication shall be sent for this meeting. The
requests for clarifications may be submitted in writing either prior to or on the day
of the pre-bid meeting.
30 Miscellaneous
a. The bank reserves the right to alter any of the above terms & conditions
or terminate this agreement/contract at any time by giving one month
notice in writing.
b. The bank shall not be liable / responsible for any incident/ occurrence/
casualty/death/ injury/damage caused to the person/deployed by the
Contractor for rendering services as per this agreement due to the
negligence or any reason whatsoever.
c. The Contractor shall indemnify the Bank for any incident/ occurrence/
injury/ damage/loss etc., caused to the employees of the
Bank/Participants/ Faculties etc., due to negligence on the part of the
Contractor or his employees/ persons/ agents etc.

Page 11 of 39
 TENDER FORM (TECHNICAL BID)

INDIAN BANK STAFF COLLEGE,

1 A, RONALDSHAY ROAD, ALIPORE, KOLKATA – 700 027
APPLICATION FORM FOR PROVIDING HOUSEKEEPING SERVICES AT
INDIAN BANK STAFF COLLEGE,
1 A, RONALDSHAY ROAD, ALIPORE, KOLKATA – 700 027

Full name of the Contractor / Firm :

1
(in block letters)
Full address of the Contractor / Firm :
2 (with Telephone number, e-mail number, fax
number)

3 Experience in years:
Constitution : Sole / Proprietorship /
4
Partnership
Name(s) of the Proprietor(s) / Partner (s)with
5 their full address, telephone number, e-mail
number, fax number
Work experience in detail as Caretaker /
6 Housekeeper for minimum last two years
(Certificate to be enclosed)

a)

b)

Names of persons to be employed including c)

7 the Contractor himself / herself, if already
team available [optional] d)

e)

f)

1.

2.
Details of Registration, Trade License,
Labour Registration doc., other license held / 3.
8
obtained from the various authorities
(enclose applicable Xerox copies) 4.

5.

Page 12 of 39
 1.
Name of 2 referees of repute with address
9 telephone number (enclose their certificates)
if any. 2.

Latest Income-tax (with TAN/PAN number),

Professional tax, GST, Municipal Tax
10
Returns, Clearance certificate (enclose Xerox
copies)

Balance Sheet and Profit & Loss A/c

11 for the last 03 (three) years (enclose Xerox
copy)

12 Bank A/C Details

13 Name & Full Address of Contractor’s Banker

I / We certify that I / We have read, understood and accept the contents of the broad
terms and conditions incorporated in the Tender Form and ‘Notes’ mentioned hereunder
and submit this Tender for consideration. I / We certify that the above statements are
true.
(Signature of the authorized signatory )

Full Name :
..........................................................................
Address :
................................................................................
DATE : ( SEAL )

Note : 1. Sealed Tenders must be submitted within the stipulated period.

2. Interested Contractors may obtain further information/clarification from the
Indian Bank, Staff College, 1 A, Ronaldshay Road, Alipore, Kolkata–
700027, before submission of the tender.
3. Duly filled in Tender Form (Technical) for Housekeeping / Caretaking
Services, supported by all the required testimonials, should be submitted in a
sealed envelope superscribing the envelope “Tender for Housekeeping
Services (Technical)” within the stipulated dates and times. One Contractor
can submit only one Tender Form.

Page 13 of 39
4. Place of opening of Tender will be at the premises of Indian Bank Staff
College, 1 A, Ronaldshay Road, Alipore, Kolkata- 700 027.
5. Tender form will be available at the Bank’s website www.indianbank.in. The
bidder has to submit the printed bid along with Bank Draft/IOI of Rs.1000/- in
favour of ‘Indian Bank Staff College Kolkata’. The bid will be disqualified
without said Bank Draft/IOI. Bidders exempted from paying application money,
if any, must submit, must submit the proof thereof to the Bank’s satisfaction.
6. No earnest money will be required to be deposited at the time of submission
of the Tender Form.
7. Technical Bids of this Tender will be opened 30.05.2024 at 3.30 pm.
8. No further discussion / addition of information / documents will be granted to
the tenderer/bidder, after it is submitted or whose quotation are disqualified.
9. Indian Bank reserves the right to accept or reject any or all the offers without
assigning any reasons.
10. No postal communication shall be entertained for obtaining of tender
documents.
11. Tender documents are not transferable.
12. The Bank reserves the right to cancel / postpone the date of receipt and or
opening of the tenders.
13. Before submission of the tender, contractors may verify the eligibility criteria
and ensure fulfilling all the terms and conditions.
14. Any form of canvassing at any stage will disqualify the Bidder from the tender
process automatically.
*****************

Page 14 of 39
 CERTIFICATE

(Certificate on non-participation of near relatives in the Bank)

I,………………………………………..,son/daughter……………………………………
…………………….of ................................................................................................... resident of
…………………………………..……………………………………………hereby certify that none
of my relative(s) is employed in Indian Bank. In case, and at any stage, it is found that the
information given by me is false/incorrect. Bank shall have the absolute right to take any
decisions including termination of the contract as being fit without any prior intimation to us.

Signed……………………………..
For and on behalf of the bidder
Name (in capital letters)
Position…………………………...
Date………………………………..

Page 15 of 39
 TENDER FORM (COMMERCIAL BID)

INDIAN BANK STAFF COLLEGE,

1 A, RONALDSHAY ROAD, ALIPORE, KOLKATA – 700 027
APPLICATION FORM FOR PROVIDING HOUSEKEEPING SERVICES AT
INDIAN BANK STAFF COLLEGE,
1 A, RONALDSHAY ROAD, ALIPORE, KOLKATA – 700 027

The details of rates quoted:

For providing following Services Bid Amount
: on Monthly basis
(inclusive of all taxes and service charges, excluding
Housekeeping Services GST which will be paid @ applicable rate)
including Caretaking, Sweeping,
Cleaning & Maintenance of Rs......................................................................................
Premises, Electrical Installation/
Maintenance, Maintenance of
75 KVA Generator, Plumbing,
Gardening etc. as per the broad
terms & conditions of the
Tender.

Break Up

Manpower Cost : ........................................

Material Cost(if any) : .................................

Service Charges : ..........................................

( TOTAL : Rupees______________________ only )

I / We certify that I / We have read understood and accept the contents of the broad
terms and conditions incorporated in the Tender Form and ‘Note’ mentioned hereunder
and submit this Tender for consideration. I / We certify that the above statements are
true.

(Signature of the Contractor)

Full Name
Address _

DATE : ( SEAL )

Page 16 of 39
Note : 1. Sealed Tender must be submitted within the stipulated period.
2. Interested Contractors may obtain further information/ clarification from the
Indian Bank Staff College, 1 A, Ronaldshay Road, Alipore, Kolkata – 700
027 before submission of the tender.
3. Duly filled in Tender Form (Technical) for Housekeeping/Caretaking Services,
supported by all the required testimonials, should be submitted in a sealed
envelope superscribing the envelope “Tender for Housekeeping Services
(COMMERCIAL)” within the stipulated dates and time. One Contractor can
submit only one Tender Form.
4. Place of opening of Tender will be at the premises of Indian Bank Staff
College, 1 A, Ronaldshay Road, Alipore, Kolkata- 700 027.
5. Tender form will be available at the Bank’s website
www.indianbank.in.Tender Form/RFP should be downloaded from the
Website, bidder has to submit the printed bid along with Bank Draft/IOI of
Rs.1000/- in favour of ‘Indian Bank Staff College Kolkata’. The bid will be
disqualified without said Bank Draft/IOI.
6. No earnest money will be required to be deposited at the time of submission
of the Tender Form.
7. Commercial Bids of this Tender will be opened on 30.05.2024 at 3.30 pm in
the presence of Tenderers/Bidder or their duly authorized representatives. The
envelopes containing Commercial Bids, only of those bidders will be opened
on 30.05.2024 at 3.30 pm who would be found qualified after technical
evaluation.
9. No further discussion / addition of information / documents will be granted to
the tenderer/bidder after it is submitted or whose quotations are disqualified.
10. Indian Bank reserves the right to accept or reject any or all of the offers,
without assigning any reasons thereof.
11. No postal communication shall be entertained for obtaining of tender
documents.
12. Tender documents are not transferable.
13. The Bank reserves the right to cancel / postpone the date of receipt and or
opening of the tenders.
14. Before submission of the tender, the Bidders may verify the eligibility criteria
and ensure fulfilling all the terms and conditions.
15. Any form of canvassing at any stage will disqualify the Bidder from the tender
process automatically.

**********************

Page 17 of 39
 Special Adhesive
ANNEXURE-I Stamp as on
Indemnity

Service Provider Agreement

This MEMORANDUM OF AGREEMENT entered in to at K o l kat a on this the

....................….day of ............................... 2024 BETWEEN Indian Bank, a body corporate
constituted under the Banking Companies (Acquisition and Transfer of Undertakings)
Act 1970 having its Head Office at 66, Rajaji Salai Chennai 600001 and Corporate
Office at 254-260, Avvai Shanmugam Salai, Royapettah, Chennai 600014 and having
Staff College Office at 1A, Ronaldshay Road, Alipore, Kolkata 700027 hereinafter
referred to as BANK which term shall wherever the context so requires include its
successors and assigns AND
M/s………………………………………………...........……………..having its office
at………………………….
…….............……………… hereinafter referred to as SERVICE PROVIDER which term
shall wherever the context so requires include its successors and assigns Witnesseth:
The Bank and the Service Provider are hereinafter referred individually as a
“Party” and collectively as “Parties”.
The term “Bank” shall also include its Affiliates, Associates, Subsidiaries,
Holding Company and / or promoters.
WHEREAS:
A. The Bank is carrying on business of banking and is interested in outsourcing the work
of House Keeping Services.
B. The Service Provider offered to take up the work of House Keeping Services on
a principal to principal and on non-exclusive basis;
C The Service Provider has represented to the Bank that the Service Provider has
the necessary infrastructure, skill, experience, resources and trained personnel
to enable the Service Provider to assist the Bank, Staff College, Kolkata and to
perform such other activities which shall include, but not be
limited to House Keeping Services and such other allied acts as may be
necessary for enabling the Service Provider to fulfil its obligations as
contemplated in this Agreement;
D. Relying upon the aforesaid representations and assurances of the Service
Provider, and believing the same to be true, the Bank has vide its letter dated
.............................................................................................. appointed the
Service Provider on certain terms and conditions and the same has been
accepted by the Service Provider.

Page 18 of 39
 Now therefore, in consideration of the above premises and mutual covenants
contained herein above, and other good and valuable consideration, the receipt
and sufficiency of which is hereby acknowledged, the parties hereto, intending to
be legally bound, do hereby agree as follows:
ARTICLE 1 Definitions and Interpretations
Definitions: In this Agreement the following expressions shall have the meaning
hereinafter as signed to them:
“Activities” means the House Keeping Services Activities or such other activities, which
is added to, or deleted from the scope of the Activities to be carried out by the Service
Provider in terms of this Agreement, by mutual agreement between the parties hereto.
“Agreement” means this Agreement and any amendments or modification made
thereto in accordance with the provisions of this Agreement.
“Customer(s)”means the customer(s) of the Bank.
“Laws or Law” shall mean and include laws, treaties, ordinances, judgements, decrees,
injunctions, writs, orders and stipulations of any court, arbitrator or governmental
agency or authority and statutes, rules, regulations, orders and interpretations thereof
of any national, state, municipal, regional, environmental or other governmental body,
instrumentality, agency, authority, court or other body having jurisdiction over the
Parties.
“Products” shall include but not be limited to providing financial assistance in terms of
the financing schemes prepared by the Bank from time to time in respect of consumer
durable goods and/or motor vehicles, personal loans, finance for two wheelers,
housing loans and such other products, as the Bank may from time to time intimate to
the Service Provider for carrying out of the Activities by the Service Provider to the
Bank during the Term of this Agreement.
“................ Activity” means those activities as mentioned in Annexure II.
“Personnel” shall mean trained and qualified employees of the Service Provider under
the supervision and control of the Service Provider for discharging the responsibilities
and performing such Activities for and on behalf of the Service Provider as assigned to
them by the Service Provider, which includes the supervision of the Activities
undertaken by the Personnel.
“Services” means the House Keeping Services activities or such other service which is
added to the scope of the Services to be provided by the Service Provider to the Bank
in terms of this Agreement, as mutually agreed to by the Service Provider and the Bank
from time to time
Interpretations
Reference to any statute or statutory provision shall include a reference to that statute
or statutory provision for the time being in force and also to amendment, extension,
modification, re-enactment or repeal thereof.
References to Clauses and Articles shall be to Clauses and Articles of this Agreement.
Headings in this Agreement are for convenience of reference only and shall not
governor affect the construction or interpretation of the text of the clauses of this
Agreement. Any ‘Explanation’ is to be treated as an integral part of this Agreement.
Words importing singular shall include the plural and vice versa, and words importing
the male sex shall include for its purposes the female sex and vice versa.
ARTICLE 2 This Agreement shall commence from……….and shall continue for a term of
24 months initially (“Term”), unless otherwise terminated in accordance with ARTICLE 7.
Page 19 of 39
ARTICLE3 Appointment of the Service Provider:
Subject to the terms and conditions contained in this Agreement and in the letter
dated ................. of the Bank and the consideration as agreed to the Service Provider
shall provide House Keeping Services .Activity on a non-exclusive and principal-to-
principal basis and in its capacity as an independent Service Provider.
The Service Provider shall be responsible to undertake the Activities, functions,
responsibilities and duties as provided herein this Agreement and in accordance with
Annexure II of this Agreement.
Notwithstanding anything contained in this Agreement, nothing shall restrict the right of
Bank to do the House Keeping Services activities on its own or to appoint any other
Service Provider in relation to such activity of the Bank and to carry on such similar
Activities on similar or on any other terms and conditions as Bank may deem fit and
proper, which may be at variance with the terms and conditions contained herein.

ARTICLE 4 Activities to be undertaken by the service provider

The Service Provider shall, at its sole discretion, risk and liability, employ on its rolls
such number of Personnel and provide and depute such number of suitable and
qualified Personnel / Executives to carry on the House Keeping Services Activities for
and on behalf of the Service Provider, undertaken by the Service Provider in this
Agreement.
The Service Provider shall carry out the Activities as per the time schedule, as is
communicated to the Service Provider by the Bank from time to time.
The Personnel of the Service Provider shall always remain under the employment,
supervision and control of the Service Provider and provide such services as may be
agreed between the Service Provider and the Personnel. The contract is between the
employee and the Service Provider and no way connected to the Bank
The Service Provider shall pay all wages, salaries, employee payments of any kind
including terminal benefits which shall include notice salary, retrenchment
compensation, bonuses, leave salaries, provident fund, employees state insurance
contributions, and other contributions to the Personnel directly and the Bank shall not
be liable in this regard to the Service Provider or the Personnel in any manner
whatsoever. In respect of the Personnel hired by the Service Provider, the Service
Provider shall comply with all the statutory responsibilities and obligations as
prescribed under the relevant rules and statutes for the time being in force and ensure
that no nexus, either direct or indirect, shall be established between the Personnel and
the Bank which may lead to any presumption or conclusion to the effect that the
Personnel may be treated as the employees of the Bank.
The Service Provider hereby agrees, accepts, acknowledges and undertakes that at
no point of time, either the Service Provider or any of the Personnel shall make any
representation or statement that may lead to any presumptions that the Service
Provider or any of the Personnel of the Service Provider are the employees of the
Bank. The identity cards, badge, letter heads and other similar things used by the
Service Provider and/or the Personnel in the ordinary course of business of the Service
Provider shall clearly depict without any ambiguity the existence of the separate entity
of the Service Provider from the Bank.
Without prejudice to whatsoever has been agreed to in clause 3.2 hereinabove the
Service Provider shall at its own cost, obtain for itself, and renew in accordance with
applicable laws, requisite licences, registrations, permissions, etc. including those
under the Contract Labour (Abolition and Regulation) Act, 1970, and submit such
Page 20 of 39
returns, papers or documents to any government or local authority as may be required
by Law to be obtained or submitted. All taxes, fees, charges and other outgoings
incurred or to be incurred under any Laws shall be at the complete cost and
responsibility of the Service Provider except Service Tax or any other similar tax or levy
imposed by State or Central Government on the type of services rendered by the
Service Provider to the Company, present or future. Any loss caused, penalty imposed
or legal obligation created on account of the failure to adhere to any Laws in regard to
submission of such returns as may be required, shall be borne by the Service Provider
and the Bank shall not be liable for any damages or cost, penalty or payments in this
regard.
The Service Provider shall independently exercise powers and functions of supervision
and control over all its personnel solely and exclusively through managers/supervisors
employed by the Service Provider itself, which managers/supervisors shall be
employed by the Service Provider inadequate number/numbers for in the designated
Premises to enable the Service Provider to discharge its obligations under this
Agreement.
Explanation:
The powers and functions of supervision and control mentioned in this clause 4.7
shall include all possible powers and functions exercised by employer vis-à-vis
employee including but not limited o all instructions including those related to
overtime of special functions/tasks, assignment of duties, dealing with leave
requirements, all issues related to all payments including payment of wages,
overtime, bonus, gratuities, advances/loans, and disciplinary proceedings/action
including but not limited to termination of services.
The Service Provider shall not have any authority to and shall not enter into any
agreement(s) on behalf of the Bank, draw, accept, or endorse any bill of or on behalf of
the Bank or use the name or logo of the Bank.
The Service Provider shall not modify or alter the Bank’s Products in any manner
whatsoever without the prior written consent of the Bank.
The Service Provider shall not directly or indirectly pay, offer or authorise payment for
any thing of value (either in the form of compensation, gift, contribution or otherwise) to
any person or organization contrary to applicable laws. Further the Service Provider in
order to maintain and enhance the goodwill and the Brand Equity associated with the
Bank’s name, trade name, logos that the Bank shall allow the Service Provider to use
in terms of the stipulations provided herein the Service Provider hereby agrees,
accepts, acknowledges and undertakes to abide by principles of business integrity.
The Service Provider undertakes that no unfair, monopolistic or restrictive trade
practices, or unfair labour practices as defined under applicable law will be adopted
and it shall not collude /communicate with any of the competitors of Bank to fix prices
for Product / goods or Activities for any purpose whatsoever.
The Service Provider shall avoid any conflict of interest with the Bank, and also
undertakes that each and every person who is an employee, agent, consultant, or
representative of Service Provider, will avoid any conflict of interest with the Bank, and
if any person, including any of those mentioned above, is in any way, connected with
the performance of obligation under this Agreement, then such person will also take
care to ensure avoidance of conflict of interest with the Bank and misuse of the Bank
resources, in each and every act done by the Service Provider.
The Service Provider shall allow the Bank or its representatives to enter the
Premises at all times, without any notice, for overseeing the Activities and

Page 21 of 39
 physical verification of all records, employee related or otherwise which are
maintained by the Service Provider in connection with the Activities
undertaken by the Service Provider under this Agreement. This inspection
shall not be construed as the statutory / internal audit of the Service provider
as may be required under any law.
The Service Provider hereby agrees that all the necessary information, files
documents, necessary papers etc. shall be sent by the Service Provider through such
Courier-Service that has been approved by the Bank and duly intimated to the Service
Provider from time to time, the cost of which shall be reimbursed by the Bank to the
Service Provider.
ARTICLE 5 Fees, Expenses and Remuneration
5.1 The Bank agrees that charges more specifically mentioned in Annexure shall be
paid directly to the Service Provider on a [monthly basis] by the Bank after invoices of
the same have been raised by the Service Provider on the last day of the month within
a period of 15 days from the receipt of such invoice by the Bank subject to deductions
of applicable taxes/levies.
ARTICLE 6 Terminations
This Agreement may be terminated in the following circumstances:
a) By the mutual consent of the Parties;
b) on the expiry of initial agreed period, unless renewed by mutual consent
one month prior to such month on the expiry of which termination
ought to have taken effect.
c) On the occurrence of any event or any omission which may lead to the
violation of any of the covenants or stipulations or warranties stipulated in
this Agreement
6.1.1 Bank / Service Provider may terminate this agreement by issue of 30 / 90 days
notice respectively notice to the other party without assigning any reason; however
notwithstanding anything contained here in in exigent circumstances, the agreement
can be terminated by Bank instantly without any notice.
ARTICLE 7 Consequences of Termination
Without prejudice to all other rights and remedies available to Bank, in the event of the
expiry or prior termination of the Agreement as aforesaid, the Service Provider shall
unless otherwise agreed upon in writing, do the following forthwith;
a. Cease to use the IPR or any insignia on any stationery, letterhead,
document, name plate, neon- signs, furniture, and representation or in any other
manner;
b. Destroy or return to the Bank all stocks of stationery, promotional material
of any kind, sales literature, brochures and all other items of similar nature
c. Immediately repay all amounts owing to the Bank including advance if any
paid by the Bank for and on behalf of the Service Provider as per the Bank’s books,
regardless of whether or not such amounts have become due, but subject to deduction
of dues from the Bank to the Service Provider.

Page 22 of 39
 d. Cease to represent Bank or source business for Bank, in any manner
whatsoever.
e. Return all the records, files and documents relating to this Agreement
whether in the form of hard bound, loose leaf or in any electronic medium to the Bank.
f. Allow representatives of the Bank at all times to remove all the data
(physical or otherwise), and other assets belonging to Bank without restrictions,
objections, harm or obstructions of any nature whatsoever
g. Withdraw all its personnel from the Premises as per the instructions of the Bank
in this regard.
h. Ensure that all personnel, who are deputed to perform the Services in the
Premises, return all Bank Identity /visiting cards available in their possession.
ARTICLE 8 Confidentiality
It is hereby agreed by and between the Parties hereto that all information with respect
to the business and operations of Bank, Services, its credit policies, its database shall
be kept strictly confidential by the Service Provider and its directors and employees
and the same shall not be disclosed or revealed except with the prior written
permission of Bank, to third parties or otherwise be used, except in connection with this
Agreement and the performance of its duties and obligations thereunder, except for
disclosures required by any law or required to be made to Governmental agencies. All
such data compiled by the Service Provider shall be the exclusive property of Bank and
the Service Provider shall not have any rights over the data whatsoever.

Both parties shall keep confidential all information of the other party, which it receives,
which by their nature is confidential or proprietary with the same degree of care, as it
would treat its own confidential information.
(As used herein, the term “Confidential Information” means any information,
including but not limited to, Bank's policies, the Activities, Products including the
development of the Products, its credit policies information created by or for the
other party, whether written or oral, which relates to internal controls, computer or
data processing programs, algorithms, electronic data processing applications,
routines, subroutines, techniques or systems, or information concerning the
business or financial affairs and methods of operation or proposed methods of
operation, accounts, transactions, proposed transactions or security procedures of
either party or any of its affiliates, or any client of either party, except such
information which is in the public domain at the time of its disclosure or thereafter
enters the public domain other than as a result of a breach of duty on the part of
the party, its employees or its representatives receiving such information.)
At all times, the Service Provider shall abide by all applicable Bank’s security rules,
policies, standards, guidelines and procedures. The Service Provider agrees that
before any of its employees or agents may be given access to the Confidential
Information, each such employee and agent shall agree to be bound by the term of this
Agreement and such rules, policies, standards, guidelines and procedures by its
personnel or agents. The Service Provider, its Personnel and the agents of the Service
Provider will continue to hold in confidence all Confidential Information, which
obligation shall survive any expiration or termination of this Agreement. In the event
Service Provider breaches this Agreement, Company shall be entitled to seek
temporary and permanent injunctive relief against Service Provider including actual
damages, which Bank shall have incurred as a consequence of the breach.

Page 23 of 39
 The parties agree not to disclose to any other party and to keep confidential the terms
and conditions of this Agreement, any amendment hereof, and any Exhibit,
Annexure(s), Attachment or Appendix hereof.
ARTICLE 9 Force Majeure
9.1 Notwithstanding anything to the contrary in this Agreement, a Party hereto shall
not be liable to the other Party for any loss, injury, delay, damages or other injury
suffered or incurred by such other Party due to riots, storms, fire, explosions, acts of
God, war whether declared or not, Government or police action or any other cause
which is beyond the reasonable control of such Party, nor shall any failure or delay by
either Party hereto in the performance of any of its obligations under this Agreement
due to one or more of such causes be construed as a breach of this Agreement or any
provision of this Agreement, as the case may be, for the purpose of it being considered
a default under the termination clause or for any other purpose.
ARTICLE 10 Non-Waiver
10.1 The Bank and the Service Provider mutually agree that in performing any act
under this Agreement, time shall be of the essence and that the failure of either party to
exercise any right or remedy shall not be deemed a waiver of any of the obligations of
the other party or any right or remedy of either party.
ARTICLE 11 Representations and Warranties
The Service Provider hereby represents that it has the authority, skill, experience and
each of the Personnel deputed by it to deliver under this agreement is well trained &
qualified to render designated activities hereunder and shall do so in an ethical and
bona fide manner and in compliance with all applicable laws and policies.

The Service Provider is duly organized, validly existing, and in good standing under the
laws of India and has full power and authority to enter into this Agreement and to
perform its obligations under this Agreement and execution of this Agreement or
consummation of the transaction contemplated hereby will not:
a) Violate, conflict with or result in the breach of any of the terms or conditions
of or give any other contracting party the right to terminate or constitute
default under any material instrument, contract or agreement. or
b) require the approval or consent of any central, state, local or other
governmental or regulatory body or any other person.
The Service Provider has obtained / shall obtain all necessary licences, permissions,
registrations (as applicable) for all its office locations and Professional Tax registration.
In addition the Service Provider shall make necessary nominations under the Payment
of Gratuity Act, Employees Provident Fund and Miscellaneous Provisions Act,
Employee State Insurance Act, Contract Labour(Regulation and Abolition)Act, etc for
all the Personnel with the necessary authorities.
The Service Provider hereby represents and warrants that the information submitted
by the Service Provider to the Bank either in the form of representations are true and
complete and that there is no material fact that has not been disclosed to the Bank
which may have the adverse impact on the decision of the Bank to enter into this
Agreement with the Service Provider.
The Service Provider undertakes not to entertain any application from persons where
the Service Provider or its employees or personnel engaged by the Service Provider
is/are interested and such applications shall be returned to the bank for doing the
Page 24 of 39
 needful.
ARTICLE 12 Indemnifications
The Service Provider undertakes to indemnify and keep Bank and its
officers/employees fully indemnified and harmless from and against all the
consequences of any action leading to breach of any of the terms and condition of this
Agreement as also of any of its representations or warranties not being found to be
true at any point of time, including any actions, suits, claims, proceedings, damages,
liabilities, losses, expenses or costs (hereinafter referred to as “Claims”) faced, suffered
or incurred by the Bank. The Service Provider hereby accepts and acknowledges to
have clearly agreed and understood that this indemnity would cover all acts and
omissions on the part of the Personnel and / or any false representations and
warranties of the Service Provider.
Similarly, in the event of any claims being made on Bank, on account of any breach of
warranty, representations, non-compliance of any applicable law, unauthorised act,
fraud, deed or thing done or omitted to be done or undertaking made or deficiency in
service by the Service Provider, its employees, officers, agents the Service Provider
undertakes to pay on first demand made by Bank of any amount on this account
without any demur, reservation, contest, protest whatsoever within 7working days of
the demand being made. Bank may at its option settle any or all Claims made on it and
recover the amount so paid from the Service Provider and/or make deductions from the
amount payable by Bank to Service Provider.
The Service Provider hereby agrees, acknowledges and undertakes that the Service
Provider shall be responsible and shall take all necessary steps to ensure that the
Bank, directors, employees, officers and associates of the Bank are not put into any
inconvenience from police, officials of any government, semi-government, judicial or
quasi-judicial authorities on account of any non-compliance of any applicable law,
unauthorized act, fraud, deed or thing done or omitted to be done or undertaking made
by the Service Provider, its personnel including employees, officers, agents.

The Service Provider hereby authorises Bank to make deductions to any sum, being
the loss or damage suffered by it on account of any default or breach committed by the
Service Provider or its employees, agents, representatives, as mentioned hereinabove
or hereinafter, provided always that the amount of loss or damage suffered shall be
arrived at after mutual consultation and Agreement between both the parties.
The Service Provider shall not set up defence or claim in any suit, plaint, petition,
complaint, written statement, application to the effect that the Personnel engaged by
the Service Provider are the employees of Bank.
ARTICLE 13 Construction and Amendments

This Agreement sets forth the entire Agreement and understanding among the Parties
with respect to the subject matter hereof and merges all discussions and negotiations
among them, and none of the Parties shall be bound by any conditions,
understandings or representations with respect to such subject matter other than those
expressly provided therein or duly set forth on or subsequent to the date hereof in
writing and signed by a proper and duly authorized officer of the Party to be bound
thereby.
This Agreement shall not be amended, altered or modified except by an instrument in
writing expressly referring to this Agreement and signed by the Parties.
ARTICLE 14 Counterparts
Page 25 of 39
 14.1 This Agreement shall be executed simultaneously in two (2) or more counterparts
each of which shall be deemed to be an original but all of which together shall
constitute one(1)instrument.
ARTICLE 15 Assignments
15.1 Neither party shall assign wholly or partially any of their rights or obligations under
this agreement without the written consent of the other party.
ARTICLE 16 Independent parties
The Parties shall act in all matters pertaining to this Agreement as independent parties.
The Agreement is being entered into on a principal-to-principal basis and does not and
shall not be deemed to make either Party an agent, partner or joint venture partner of
the other or any analogous relationship. No contention to the contrary will be raised at
any time by either Party. It is expressly agreed by the Parties that Bank shall not be
liable or responsible in any manner nor be liable to pay any monetary compensation in
the event of the death of, or in the event of any injury sustained by any employee,
agent, representative or Personnel of the Service Provider during performance of their
function surrendering services under this Agreement.
The Service Provider shall ensure that all visiting cards of the Personnel, billboards,
hoardings, name plates, insignia and others similar things mention the name/entity of
the Service Provider clearly, to the bank, and that all identity cards issued by the
Service Provider to the Personnel clearly display the name/entity of the Service
Provider and the designation or work profile/nature of work of the relevant personnel in
the business entity of the Service Provider.
All communications from the Service Provider to any party must necessarily
carry/show the name / entity of the Service Provider only and not mention the name of
Bank except to the extent required to carry out the work entrusted under this
agreement.
ARTICLE 17 Representations on authority
17.1 Each signatory to this Agreement represents and warrants that he is duly
authorized by the Party for and on whose behalf he is signing this Agreement to
execute the same in a manner binding upon said Party and that all corporate approvals
including the requisite Board resolutions and procedures necessary for vesting such
authority in him have been duly obtained and complied with.
ARTICLE 18 Partial invalidity
18.1 It is expressly agreed and declared that if, for any reason whatsoever at any time
after execution hereof, any Court of competent jurisdiction or arbitrators holds any
provision hereof to be illegal, void or unenforceable, such provision shall be of no force
and effect, but the illegality or unenforceability of such provision shall have no effect
upon and shall not impair the legality, validity and enforceability of any other provisions
of this Agreement. ARTICLE 19 Governing law
This Agreement shall be governed by and construed in accordance with the laws of India.
ARTICLE 20 Jurisdictions
This agreement shall be subject to the exclusive jurisdiction of the Courts at CHENNAI.
ARTICLE 21Non-exclusives
Service Provider agree and understand that this agreement shall not restrict or prohibit
bank from entering into similar arrangement with anybody of its choice nor doing such
Page 26 of 39
 processing work on its own.
ARTICLE 22 Notices
All notices and other communications in respect of this Agreement shall be given in
writing in English by registered airmail, postage prepaid, or by telex or facsimile to the
Party entitled thereto at its address set forth below, or such other address as it shall
hereafter designate for this purpose:
(a) In the case of a notice to Bank at:
Address: Indian Bank Staff College,

1-A, Ronaldshay Road, Alipore

Kolkata 700027, West Bengal .

(b) In the case of a notice to the Service

Provider at: Address: ,
,

or such other address as the Party to whom such writing is to be given shall have last
notified to the Party giving the same in the manner provided in this Clause.

ARTICLE 23 Compliance with laws

At all times Service Provider shall keep itself fully informed of applicable laws, in
relation to carrying out designated Activities including procurement and renewal of
licenses, permits, and certificates and payment of taxes where required. The Service
Provider shall ensure to register, obtain and renew in accordance with requirement / law,
licenses (as applicable) and comply with the provisions and requirements of the relevant
Labour Laws including but not limited to Minimum Wages Act, Provident Fund Act,
Employees State Insurance Act etc. and other applicable statutory enactments including
but not limited to the West Bengal Shops and Establishment Act, for all its office
locations (which office locations, as well as any other addresses of the Service
Provider shall be maintained by the Service Provider independent of and in addition to
the offices of the Bank),and carry out the designated Activities in full compliance with all
laws, ordinances, regulations, rules and order of the land. The Service Provider shall
ensure that it has its own independent registrations and employer code numbers under
the Provident Fund Act and the Employees State Insurance Act.
ARTICLE 24 Arbitration clause
In the event of any dispute or difference relating to interpretation and application of
provision of the Contract and all disputes /claims whatsoever which shall either during
the continuance of the contract or afterwards either between the parties hereto or the
respective representatives touching the constructions / application of any
provision/clause hereto or any account or liability between the parties here to or as to
any act or deed or omission of any party hereto, in any way relating to these presents,
shall be first at the discretion of the Bank attempted to be resolved in good faith by
mutual discussion within 30 days of the dispute or question being raised failing which
the same shall be settled by arbitration in accordance with provisions of Indian
Arbitration and Conciliation Act,1996.
The Parties concerned shall designate an arbitrator on mutual consent/consensus. In
the event of no consensus being arrived, an Arbitral Tribunal shall be constituted
Page 27 of 39
comprising three Arbitratos, each party appointing one arbitrator and a third arbitrator
to be appointed by the two arbitrators so appointed by the parties. The venue of the
arbitration shall be exclusively either at Office /Staff College or mutually agreed place
and any award passed by the arbitrator or the arbitral Tribunal shall be final, conclusive
and binding upon the parties and shall be deemed to have been made between parties .
The parties to the dispute shall share equally the cost of arbitrationas intimated by the
arbitrator. Submitting to arbitration may be considered as an additional remedy and it
does not preclude the right of the Bank to seek Redressal
/Other Recourse.
Other Important Clauses
1. The Contractor agrees and undertake to render the Specialized House-Keeping
Services for the Staff College, KOLKATA as per requirement and satisfaction of the
SC, KOLKATA from time to time. The specialized House keeping services to be
rendered have been set out in Schedule – I, and as per the terms and conditions as
detailed in Schedule – II, and shall receive payment thereof, as detailed in Schedule
– III which will form part of this agreement.
2. The contractor undertakes to abide by the terms and conditions stated herein in
schedule I, II & III hereto.
3. The charges for housekeeping services shall be paid on monthly basis or as may be
agreed upon between the parties hereto from time to time.
4. The Contractor undertakes to obtain any license, permit, consent, sanction, etc. as
may be required or called for from / by local or any other authorities for doing such
work. The Contractor shall comply with all applicable laws, rules and regulations in
force. The Contractor undertakes to obtain such permission / License as may be
required under the Contract Labour (Regulation and Abolition) Act, 1970. The
Contractor undertakes to produce the license / permission etc. so obtained to the
Bank or furnish copies thereof as and when required by the Bank. The Contractor
also undertakes to keep and get renewed such license, permission, etc. from time to
time. The Contractor shall be responsible for any contravention of the local, municipal
/ central / state or any other laws, rules, regulations, etc.
5. The Contractor agrees and undertakes to bear all taxes, rates, charges, fees, levies
or claims, whatsoever, as may be imposed by any Authority Whatsoever. The
Contractor agrees to furnish such proof of payment of compliance or the obligations
including registration certificates, receipts, licenses, clearance certificates etc. as may
be required by the Staff College, KOLKATA from time to time.The Contractor shall
keep the Staff College, KOLKATA indemnified against all the claims and liabilities, if
any mentioned in clauses 4 & 5 as aforesaid.
6. The contractor shall engage his own persons to provide services under the contract
and shall pay / bear all their remuneration / salaries / allowances / compensations
etc., and the Bank is no way related / responsible to such engagement as well as
payment of any of the expenditure relating to remuneration / salaries / allowances /
compensations etc., whatsoever.

7. The Contractor and all his employees at all time, during the continuance of this
agreement, obey and observe all directions and instructions which may be given by
the Staff College, KOLKATA concerning any aspect of housekeeping services. In
case of deficiency in services as contemplated in schedule I, the Staff College,
KOLKATA shall be entitled to deduct such amount as deemed appropriate as may be
decided by the Principal (whose decisions shall be final) in respect of the default,
from the amount payable to the contractor. The employees of the Contractor, their
Page 28 of 39
 management, control, duty rosters, administration, etc. will be dealt with and decided
exclusively by the Contractor being their employer and engaged by them.

8. In case the Contractor or any of his employees fails to fulfill his/their obligation for any
day or any number of days to the satisfaction of the Staff College, KOLKATA for any
reason whatsoever, the Contractor shall pay by way of liquidated damages, a sum of
Rs. 1000.00 (Rupees one thousand only) per day for the entire number of such days
and the Staff College, KOLKATA shall without prejudice to its other rights and
remedies shall be entitled to deduct such damages from the money, if any, payable
by it to the Contractor.
9. That the Contractor’s employees will be allowed entry into the specified areas of the
premises of the Staff College, KOLKATA with the specific permission of the Principal
or any officer authorized in this behalf and with valid photo identity card issued by the
Contractor and displayed prominently. The Staff College, KOLKATA reserves the
right to grant permission or to refuse permission or to withdraw it where it has been
granted earlier without assigning any reason. The Contractor shall ensure that his
employees attend to their assigned duties and do not wander or roam around and not to
pose disturbance to the Staff College, KOLKATA, its staff, guests or participants and
exhibit / produce the Identity card on demand.

10. Annual maintenance of the equipments and gadgets, etc owned by the Bank/ Staff
College, KOLKATA that will be provided to the Contractor, though with the Bank will
be borne by the Bank but the contractor shall bear all additional cost /expenses
required for upkeep of the equipments/gadgets.

11. The Contractor shall keep and maintain regular and proper books of accounts, other
records supported by vouchers so that the same may be available for inspection by
any authorized person.

12. The Contractor will ensure that there is all round improvement/maintenance in the
cleanliness and hygienic conditions of the premises.
13. The Contractor shall not assign or sub-contract this contract without written approval
of the Bank under any circumstances. In case of violation / contravention by the
Contractor and or any of the terms and conditions contained herein and schedule
hereto, the Staff College, KOLKATA shall have the right to terminate the agreement
forthwith without giving any notice to the Contractor and without prejudice to its right
to recover damages caused to the Staff College, KOLKATA from amount payable /
otherwise.

14. All questions relating to the performance of the obligations under this agreement and
to the quality of materials used in house- keeping and all the dispute and differences
which shall arise either during or after the agreement period or other matters arising
out of or relating to this agreement or payments to be made in pursuance thereof
shall be decided by the Principal of the Staff College, KOLKATA whose decision shall
be final and binding on the contractor. The Contractor hereby agrees to be bound by
the decision of the Principal.

15. The Contractor shall bear all the costs and expenses in respect of all charges, stamp
duties etc relating to this agreement.

16. The Contractor shall maintain good standard of services as indicated. The
performance of the contractor will be reviewed on monthly basis and in case the
Page 29 of 39
 services are not found up to the mark the contract will be terminated even before the
expiry of contract period by giving one month’s notice.

17. Washing of Linen includes washing of curtains, Bed sheets, Bed covers, Pillow
covers, blankets, towels, Sofa covers, etc wherever provided.

18. The Contractor will be responsible for proper maintenance and safety of all furniture
& fixtures, materials, goods, stocks, books, periodicals, vehicles lying in Staff College,
KOLKATA premises, etc. The cost of missing items / shortages of stocks / materials
etc. will be deducted from the monthly payments / any others sum / deposit due to
the contractors.

19. The contractor shall pay a security deposit of Rs. ** ( Rupees

only) or a performance guarantee for a similar amount
in lieu thereof from a bank acceptable to the Staff College, KOLKATA prior to
commencement of service under this agreement. The Staff College, KOLKATA shall
be entitled to adjust or appropriate the said security deposit or the proceeds of
guarantee towards loss or damage caused by the Contractor or his employees or the
amount of value of shortage or breakage or damage in the items/furniture & fixtures
etc. entrusted to or caused to other assets of the Staff College, KOLKATA by the
Contractor or his employees or against any other liability of the Contractor. The
security deposit that may be made by the Contractor with the Staff College, KOLKATA
shall not carry any interest.

** Equivalent to 10% of the annual approximate cost of contract as approved.

20. The employees of the Contractor, their management, control, duty rosters,
administration, etc. will be dealt with and decided by the contractor being their
employer and engaged by them.The agreement shall be terminated as provided in
clauses above (without notice) or by the efflux of time or earlier by one month’s notice
or at the discretion / at the option of the Staff College, KOLKATA as the case may be.
The Contractor shall also have the option to terminate the agreement after giving 90
days notice to the Staff College, KOLKATA.

21. On termination of the contract by the Staff College, KOLKATA for any reason
whatsoever, the Staff College, KOLKATA shall be entitled to engage the services of
any other person, agency or Contractor to meet its requirement, without prejudice to
its rights including claim for damages against the Contractor.
22. Nothing contained in this agreement is intended to be nor shall be construed to be a
grant, demise or assignment in the law of premises or any part thereof by the Staff
College, KOLKATA to the Contractor or his employees and the contractor and his
employees shall vacate the same and handover all the Bank’s furniture, fixtures,
goods, materials, etc. in good condition on the termination of the agreement period
either by efflux of time or otherwise.

23. The Staff College, KOLKATA shall have the right to with hold reasonable sums from
the amounts payable to the contractor under this contract or the security deposit or
the proceeds of guarantee if the contractor commits breach of any of the terms and
conditions of this agreement or fails to produce sufficient proof to the satisfaction of
the Staff College, KOLKATA, of payment of all statutory and other dues or
Page 30 of 39
 compliance with other obligations.

The Schedules I, II and III to this agreement shall form part of and be read as part of
this agreement.

Notwithstanding anything contained in this agreement the decision of the Bank

will be final and binding on the Service Provider in case of any discrepancies
IN WITNESS WHEREOF, the Parties hereto have set and subscribed their hands
through their respective duly authorized representatives as of the date first above
written.

SIGNED, SEALED and DELIVERED

By the within named Indian Bank
through its authorised
representative Mr.
............................................................it
s
..................................................................
In the presence
of:1.
2.

SIGNED, SEALED and DELIVERED

By the within named Service
Provider,
................................. through its
authorised
Representative Mr ................................... its
..................................................................
In the presence
of:1.
2.

Page 31 of 39
 Annexure I
Fees/Charges

TERMS OF PAYMENTS

The charges for specialized housekeeping shall be paid on monthly basis latest by 15 th
of the succeeding month. The charges / payments shall be at the rate of
Rs. _(Rupees ) inclusive of all taxes, service charges, etc.
per month.

Annexure II
Activities
SCOPE OF WORK IN HOUSE KEEPING TO BE ENSURED BY THE CONTRACTOR

GENERAL
1. House Keeping contract will include all covered as well as open areas of the College
complex inside boundary walls including gardens, lawns, precincts, streets, etc.
2. All the daily services relating to College complex will be accomplished before office
hours, i.e. by 9.00 a. m., unless specially advised otherwise. Even on Sundays and
Holidays all jobs relating to housekeeping will be completed.
a. The Contractor will provide a team of adequate number of personnel, not below 4
(four) every day.
b. The staff deployed should be trained in House Keeping / Management Services,
bear good conduct/ behaviour without any criminal background and fit for the
work.
c. All the workers will wear the uniform in clean condition while attending to their
duties and display their photo identity cards prominently. The Contractor will
provide summer/winter uniform, shoes, etc to their employees as per specification
of the Bank, failing which they will be provided uniform, etc by the Bank out of the
payment receivable by the Contractor.
d. The Contractor will ensure desired level of cleanliness in the entire complex of the
College. For this purpose, all materials, Instruments, Tools, Brushes, Brooms,
Wipers, Spongers, Mops etc. will be provided by the Contractor. The Contractor
shall provide following machineries: Industrial Heavy Duty Wet & Dry Vacuum
Cleaner, Shampooing Machine, Glass cutter, Injector Machining for Sofa/Chair
Cleaning, Jet Pressure cleaning Machine, Floor Scrubbing, Cleaning, Polishing
machine, Cutting/Drilling Machines etc. Over and above this, the other
equipments which are required for Housekeeping Maintenance services are to be
provided by the Contractor. The supervisor of the Contractor will attend to complaints
on urgent basis round the clock.
e. Toiletries/Cleaning materials in sufficient quantity and of good quality (as decided
by the Bank) to be procured/ arranged at Bank’s cost.
(a) Soap, Hand wash
Page 32 of 39
 (b) Odonil, Naphthalene any other brand product in toilets.
(c) Detergents, phenyl, harpic etc
(d) Glass/kitchen cleaners
(e) Mosquito repelling mats & liquids/ Braso/Silvo/ Polishing Material etc
f. Specialized maintenance/cleaning of all hostel rooms and bathrooms along with
furniture/ fixtures, mattresses, bathroom/ hostel room / office room/ class room,
linen, electrical fittings, PCs and Laptops, bathroom fittings, buckets, sanitary
wares, racks etc. will be ensured at the cost of bank.
g. Bathroom and bedroom linens will be changed at least twice in a week i.e. on
every Sunday and mid-week of training durations week and at commencement of
every new programme, or as may be decided by the Bank. The Contractor at his
own cost will arrange hygienic Machine washing of all Linen, Curtains, Towels,
Hand Towels, Pillow Covers, Blankets, etc.
h. The overhead water tanks and the underground water tanks will be cleaned
thoroughly using Bleaching Powder/ Detergent/ Cleaning chemicals at least once
in a Quarter or need based in a year. Pest Control measures at regular intervals
and/or need based has to be ensured.
i. Provision of the following staff will be ensured:
(a) Supervisor
(b) Sweepers
(c) Housekeeping
(d) Plumbing, Electrical & Gardening (as & when required)
The number of such persons/employees will not be less than 4 (four) on any working
day.
DAILY SERVICES
1. Removal of waste material / garbage from the dustbins / room buckets, mugs,
collecting of garbage from the rooms and entire premises including the toilets, open
areas / lawns and gardens etc.
2. Dusting and vacuum cleaning of furniture, cup-boards telephone instruments, doors,
computers/laptops, windows, ventilators, blinds and glass partition using glass
cleaning chemicals to keep all such articles dust free , to be done during the morning
time.
a. Acid cleaning and scrubbing of toilets, washbasins, sanitary fittings using
detergents, cleaning agents, deodorants and disinfectants, at least twice a day.
b. Cleaning/sweeping of premises /mopping of floor area, lobby/corridor/staircase by
detergents, disinfectants, etc. in the morning or as and when required, during the
day.
c. Provision of toiletries in the toilets in the morning after daily check up.
d. Vacuum cleaning / washing of carpets, wherever provided at the institute.
e. Provide toiletries kit, procured at Bank’s Cost, to each participant at the beginning
of each Programme or on each Monday, whichever is earlier.
f. Check water purifier/ RO/ in order to ensure uninterrupted water supply availability
for drinking and cooking, round the clock.
Page 33 of 39
 g. Dusting & Cleaning of office furniture.
h. Provide Work Schedule of Daily Services, which will be authenticated at the end
of the day by the Bank officials.
WEEKLY SERVICES
a. Mechanical washing and scrubbing of floor area with detergents, dust
removing chemicals and polishing of the floor areas, etc.
b. Removal of cobwebs, dusts, termites, pests, etc.
c. Windows sponging and cleaning with Jet Pressure Machine.
d. Keeping ceiling and table / pedestal fans, air – conditioning grills dust free.
e. Cleaning of dustbins and buckets with detergents.
f. Up keep of partition glasses and panes with utmost care and by application of
glass cleaning chemicals.
g. Acid/Harpic cleaning of sanitary wares.
h. Polishing & oiling of door closers, door handles, and other brass fittings with Silvo
/ Brasso / lubricants. Dusting & cleaning of Murals, Sceneries, Photo-frames,
idols, etc.
i. Polishing of taps and other steel fittings in the toilets with Silvo / Brasso.
j. To spray Finit etc. in hostel rooms, class rooms, office rooms, auditorium,
conference hall, dining room etc. to keep all such areas insects/mosquito free.
The contractor will provide the Finit pump and the spraying material at his own
cost. Provide Pest control services for cockroaches, bed bugs and other insects of
the entire building on weekly basis at contractor’s own cost.
k. Shampooing / Spraying / Disinfecting all Carpets/ Chairs/Sofas with Injector
machine, Wet/Dry Vacuum Cleaner.
l. Provide Work Schedule of Weekly Services, which will be authenticated at the
end of the day by the Bank officials.
m. Cleaning of Kitchen /overhead water tanks on Quarterly basis.

Page 34 of 39
 SCHEDULE – III

TERMS & CONDITIONS

1. In consideration of services to be rendered by the Contractor, the monthly charges
for Housekeeping as agreed shall be paid on monthly basis, subject to production
of bills/vouchers etc. to the satisfaction of the College. The charges / payments
shall be made at the rate as agreed upon (inclusive of Service Charges of the
Contractor excluding GST, as applicable, which will be paid extra on actual basis).
2. The period of contract will be for 24 months which may be reviewed thereafter, for
further renewal or otherwise on mutually agreeable terms.
3. The Contractor shall obtain necessary license, permit, consent, sanction, etc from
the competent authority as may be required or called for by local or any other
authority for doing such work. The Contractor shall comply with all applicable laws,
rules and regulations in force.
4. The Contractor shall bear all taxes, rates, charges, fees, levies or claims,
whatsoever, as may be imposed by the State, Central Government or any local
body or authority. The Contractor shall furnish such proof of payment of
compliance or the obligations including registration certificates, receipts, licenses,
clearance certificates etc., as may be required by the Staff College from time to
time.
5. The Contractor shall keep the Bank indemnified against all the claims and liabilities
or any legal requirements. The Contractor shall comply with all applicable laws,
rules & responsibilities in force from time to time.
6. The Contractor shall devote his full attention to the work of Housekeeping and
Caretaking etc. purchases, installation and repairs and shall discharge his duties /
obligations under this agreement most diligently and honestly.
7. The Contractor shall provide summer and winter uniforms, shoes, gloves, apron
etc. to his staff engaged for the above services, as per Bank's specification at his
own cost and expenses and all the staff will wear the same in clean condition while
on duty. The Contractor shall further ensure that the employees are in uniform,
whenever in service and in case of default in this regard, a penalty of Rs.100/- per
occasion would be imposed on the Contractor. The Contractor shall engage the
services of only able, efficient, healthy, honest, and well behaved persons for
Reception, Caretaking, cleaning, Plumbing, Electrical Maintenance, Gardening
etc., at his/her cost and responsibility in the conduct of Housekeeping services,
who shall be considered, for all legal and contractual purpose, as the employees of
the Contractor himself. The Contractor will provide necessary identity & address
proof for the staff engaged to fulfil the govt. norms.
8. The Contractor will pay salary, allowances, compensation, etc. to his/her
employees as per rule under Minimum Wages Act under Labour Law/Bonus/PF
etc. as applicable at his/her end. The Contractor has to ensure to register the
employees under NPS and ensure deposit of EPF, ESI etc. As per extant labour
laws and keep a record of it for the checking / inspection by any of the Government
Agency, Inspector, Bank Official or any Authority as and when required. The Bank

Page 35 of 39
 will nowhere be responsible for lapses found, if any, and the Bank will not be
responsible for payment of anything to the employee of the caretaker / Contractor.
9. In case the Contractor or any of his employees fail to fulfil his/their obligations for
any day or any number of days to the satisfaction of the College for any reason
whatsoever, the Contractor shall pay by way of liquidated damages to be decided
by the Bank for the entire number of such days and the College, without prejudice
to its other rights and remedies, shall be entitled to deduct such damages from the
moneys, if any, payable by it to the Contractor.
10. The Contractor will maintain its gadgets & equipments, machines etc. in good
working condition with all safety measures at his own cost and expenses.
11. The Contractor shall return all articles, gadgets & equipments etc. provided by the
Bank, in similar condition as received, on expiry of the contract (by completion of
the contract period or termination of the same due to any reason whatsoever).
12. The Contractor shall not assign or sub-contract the contract to other parties. In
case of violation/contravention of any of the terms and conditions mentioned
herein, the Bank reserves the right to terminate this agreement forthwith without
giving any notice to the Contractor and without prejudice to its right to recover
damages and other charges / cost to the Bank from amount payable to him or
otherwise.
13. The Contractor shall pay a security deposit equivalent to 10% of the annual
approximate cost of contract as approved or a performance guarantee for a similar
amount, in lieu thereof, from a bank acceptable to the Bank prior to
commencement of service under this agreement. The Contractor shall pay a
security deposit equivalent to Rs.1,00,000.00 (Rupees One lakh only) or a
performance guarantee for a similar amount, in lieu thereof, from a bank
acceptable to the Bank prior to commencement of service under this agreement.
The Bank shall be entitled to adjust or appropriate, said security deposit or the
proceeds of guarantee towards loss or damage caused by the Contractor or his
employees or the amount of value of shortage or breakage or damage in the
implements / equipments and any other item entrusted to or caused to other assets
of the Bank by the Contractor or his employees or any other liability of the
Contractor. The security deposit that may be made with the Staff College, Kolkata
shall not carry any interest.
14. The day-to-day cleanliness and maintenance of the premises will be the exclusive
responsibility of the Contractor. The number of persons to be provided by the
Contractor per day should not be less than 4 (Four). In case of
emergency/eventuality the Contractor should arrange additional/ replacement
manpower. In case it is found that the workers including the Contractor engaged,
are less than 4 on any day, a penalty of Rs.500/- per day per worker would be
imposed and deducted from the amount payable to the Contractor and the
Principal, Staff College, Kolkata shall be the exclusive authority in the matter.
15. The staff deployed will be trained in caretaking technique; bear good conduct and
shall be physically fit for the work. The Contractor's employees will be allowed
entry into the specified areas of the premises of the College with the specific

Page 36 of 39
 permission of the Principal or any officer authorized in this behalf and with valid
photo identity card issued by the Contractor and displayed prominently.
16. Miscellaneous
a. The bank reserves the right to alter any of the above terms & conditions or
terminate this agreement/contract at any time by giving one month notice in
writing.
b. The bank shall not be liable / responsible for any incident/ occurrence/
casualty/death/ injury/damage caused to the person/deployed by the Contractor
for rendering services as per this agreement due to the negligence or any
reason whatsoever.
c. The Contractor shall indemnify the Bank for any incident/ occurrence/ injury/
damage/loss etc., caused to the employees of the Bank/Participants/ Faculties
etc., due to negligence on the part of the Contractor or his employees/ persons/
agents etc.

*********************

Page 37 of 39
 Draft INDEMNITY Bond

KNOW all men by these presents that I/We, Shri/Smt ............................................................. ,

son/daughter/wife of Shri .......................................... ,residing
at………………………………..,as Proprietor/Partner/Director of
……………………………….., having office at
…………………………………….., a contractor/Vendor and have submitted an offer in
response to Tender Notice No. ……………… dated ……………… being the
indemnifier do hereby execute indemnity bond in favour of Indian Bank having its Head
Office at 66, Rajaji Salai Chennai 600001 and Corporate Office at 254-260, Avvai
Shanmugam Salai,Royapettah,Chennai 600014 and having Staff College at 1-A,
Ronaldshay Road, Alipore, Kolkata 700027 on this……….…….day of 2024

WHEREAS the Bank invited tenders for......................................................................... AND WHEREAS

………………………………………submitted tenders amongst others for the said work.

AND WHEREAS the Bank after observing all formalities in the matter, accepted the
tender submitted by…………………………………..and informed them by its letter
dated
…………………….AND WHEREAS pursuant to acceptance of the tender given by the
said Contractor, the Bank and the said Contractor have entered into an Agreement
on………………for………………………………………………………….

AND WHEREAS it is one of the terms of the said Tender-Contract that the Contractor
shall give an indemnity in the manner hereinafter appearing.

NOW THIS BOND OF INDEMNITY WITNESSTH AS FOLLOWS:

In consideration of the Bank having agreed to award the aforesaid contract to us

more particularly described and stated in the aforesaid Agreement dated ------------and
the related tender documents, we do hereby agree and undertake that we, being the
indemnifier shall, at the time hereinafter save and keep the Bank harmless and
indemnified including its respective Directors, officers and employees and keep them
indemnified from and against
1. Any third party claims, civil or criminal complaints/ liabilities, site mishaps and
other accidents or disputes and/or damages occurring or arising out of any
mishaps at the site due to faulty work, negligence, and/or for violating any law,
rules and regulations in force, for the time being while executing work order dated
given to me / us.
2. Any damages, loss or expenses due to / resulting from any negligence or
breach of duty on the part of me / us or any sub-contractor / s if any, servants or
agents.
3. Any claim by an employee of mine/ours or of sub-contractors if any, under the
Workmen Compensation Act and Employer Liability Actor any other law, rules
and regulations in force for the time being and any acts replacing and/ or
amendments thereof as may be in force at the time and under any law in respect
of injuries to persons or property arising out of and in the course of execution of

Page 38 of 39
 the contract work and / or arising out of and in course of employment of any
work men / employee.
4. Any act or omission of mine/ours or sub-contractors if any, ours/theirs servants or
agents which may involve any loss, damage, liability, civil or criminal action.
5. We further agree and undertake that we shall during the contract period, ensure
that all permissions, authorizations, consents are obtained from the local and or
municipal and / or governmental authorities, as may be required under the
applicable laws, regulations, guidelines, notifications, orders framed or issued
by any appropriate authorities.
6. If any, additional approval, consent or permission is required by us to execute
and perform the contract during the currency of the contract, we shall procure
the same and / or comply with the conditions stipulated by the concerned
authorities without any delay.
7. Our obligations herein are irrevocable, absolute and unconditional in each
case irrespective of the value, genuineness, validity, regularity or enforceability
of the aforesaid agreement or the insolvency, bankruptcy, re-organization,
dissolution, liquidation or change in ownership of the bank or indemnifier.
8. Our obligation under this bond shall not be affected by any act, omission,
matter or thing which would reduce, release us from any of the indemnified
obligation under this indemnity or diminish the indemnified obligations in whole
or in part, including in law, equity or contract (whether or not known to it, or to the
bank).
9. This indemnity shall be governed by and construed in accordance with the
laws of India. We irrevocably agree that any legal action suit or proceedings
arising out of or relating to its indemnity may be brought in the Courts,
Tribunals at Chennai. Final judgment against us in any such action, suit or
proceedings shall be conclusive and may be enforced in any other jurisdiction
by way of suit on the judgment/decree, a certified copy of which shall be
conclusive evidence of the judgment/decree, or in any other manner provided
by law. By the execution of this indemnity, we irrevocably submit to the
exclusive jurisdiction of such Court/Tribunal in any such action suit or
proceeding.

INWITNESSWHEREOF

(Name of Contractor) has set his / their

hands on this……….day of ..... 2024
SIGNED AND DELIVERED BY THE AFORESAID ................................ (Name of Authorized person)

IN THE PRESENCE OF
WITNESS

1)
2)

Page 39 of 39