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FAQ - PO Box

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FAQ - PO Box

Uploaded by

g-04247604
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Frequently Asked Questions (FAQ)

PO Box/Locked Bag/Window Delivery Ticket (WDT)

ABOUT PO BOX/LOCKED BAG/WINDOW DELIVERY TICKET AT POSONLINE


Q1 What is PO Box, Locked Bag & Window Delivery Ticket (WDT)?
PO Box, Locked Bag & Window Delivery Ticket (WDT) are private and reliable delivery solution
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services, which allow mails to be addressed to a unique address.
Q2 Where can I get these services?

These services are available at selected Post Offices nationwide. You may email to
A2
[email protected] to check the nearest available location to you.
Q3 Who can use the PO Box, Locked Bag & Window Delivery Ticket (WDT)?
Anyone who requires to utilize the PO Box, Locked Bag & Window Delivery Ticket (WDT)
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can subscribe to the service with an annual fee.
Q4 How can I subscribe to these services?
A4 You may proceed to the nearest Post Office that provides these services for registration.
Can the payment for yearly subscription fee for PO Box, Locked Bag & Window Delivery
Q5
Ticket (WDT) be made online ?
Yes. Payment of yearly subscription for PO Box, Locked Bag & Window Delivery Ticket (WDT)
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can be made online via www.posonline.com.my
Q6 How can I make payment of my yearly subscription fee from this online service?

STEP 1: Sign up to "www.posonline.com.my"


STEP 2: Key in your user ID and password
STEP 3: Choose Postal Services
STEP 4: Under “PO Box/Locked bag/WDT Renewal” select the type of services required
STEP 5: Choose State
STEP 6: Choose Location
STEP 7: Insert PO Box number/Locked Bag ref number/WDT ref number
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STEP 8: Click “Proceed”
STEP 9: Amount to be paid will appear
STEP 10: Click “Proceed”
STEP 11: Users can choose to “Add bill” to the cart
STEP 12: Payment cart details appear then Click "Proceed to checkout"
STEP 13: Pay your bill using preferred Bank (18 banks under FPX)
STEP 14: Received Tax Invoice as a proof of payment

Q7 What are the fee rates for PO Box, Locked Bag & Window Delivery Ticket (WDT)?

Individual Non-Individual
A7 PO Box RM50 / annually PO Box RM200 / annually
Locked Bag RM200 / annually Locked Bag RM200 / annually
WDT RM120 / annually WDT RM120 / annually
Q8 Can I terminate my subscription after I have made the payment?
Yes. You can terminate your subscription of the service. However, payment that you have
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made is not refundable.

www.pos.com
AskPos
Q9 How do I know if my payment transaction is successful?
For successful transaction user will receive a Tax Invoice as a proof of payment. You can view
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your transaction history in your profile dashboard at posonline.com.my

Q10 Who should I contact for enquiries on this service?


For any enquiries and support on this service, please email to [email protected] or
A10 please contact our chatbot by clicking AskPos or drop a message at our e-feedback for
any information.

www.pos.com
AskPos

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