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Trupti Borade

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16 views3 pages

Trupti Borade

Uploaded by

Trupti Borade
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Trupti Borade

103 -Aldhurra 3 Mankhool Bur Dubai Dubai


[email protected] | +971589842696

I am driven to excel in the customer service industry and leverage my knowledge and experience to
achieve the highest level of success.

Professional Experience
L Sunderdas Zaveri LLC 08/23 - Present
Customer Experience Manager

I am responsible for providing outstanding customer service by leading and motivating my team and
developing loyalty programs to increase customer satisfaction.

• Provided customer service training to staff


• Managed Google reviews and Instagram replies to drive sales
• Cultivated customer loyalty by building connections
• Gathered feedback from customers, including random customer interviews
• Managed customer inflow, maintained database, and collected feedback forms
• Organized in-store events and sent customer invitations
• Participated in worldwide exhibitions

Titan Global Retail LLC 10/20 - 10/22


Senior customer services

Responsible for supervising staff,assigning tasks, reporting to supervisors,as well solving customer
inquiries and problems and improving strategies and procedures

• Driving sales from the team


• In store and outdoor activities
• Training the staff on products, processes and customer service
• Handling staff issues
• Always been a part of exhibitions from planning, executions. Internationally USA, Dubai, India.

Titan company LTD 01/11 - 01/22


Senior customer services

Responsible for supervising staff,assigning tasks, reporting to supervisors,as well solving customer
inquiries and problems and improving strategies and procedures

• Training the staff all over west region, product, process, visual Merchandise and customer service
• Planning training sessions and creating training materials as per requirement
• Driving sales from the staff
• Planning and execution of the customer activities indoors and outdoors
• Also been a part of sales
• Always been a part of exhibitions all over the world
3 Global Services 04/09 - 10/10
Senior customer service Executive

Handling Escalation calls and Driving a team through quality check

• Inbound call center for 3 G mobile for customer based in UK


• Coordinating with the branches, and other internal departments
• Taking escalation calls and giving introductions to the system to the staff. Conducted OJT
Trainings
• Quality check on the team members accordingly Trainings conducted

Wipro BPO solution 10/07 - 02/08


Customer Care Executive

Delta Airlines Process

• Inbound call center for Delta Airlines in USA


• Booking flight tickets, and flyfo calls
• Handling escalation calls and resolving the issue with the branches in the company and providing
solutions
• After 6 months was transferred to Backend team to clear system queues
• Also quality check on the calls of the floor of 650 staff

BPL Mobile cellular Limited 12/04 - 02/06


Customer Service Executive

Giving quality service for the customer calling for queries regarding post paid Bills

• Explaining the Post paid Bills to the customer


• Upselling and cross selling of the adon packs as per the customer usage
• Giving connection policies and company information through emails and messages

Education
Great Lakes Management Institute
Sales Excellence Program

• Planning , Executing, and Developing any Business in all aspects

School of Fashion Technology


Diploma Fashion Apparel Design

• Inspiring , planning,Executing,Final product of apparel and accessories

SNDT COLLAGE OF Home Science


Textile 12 Grade
Key Skills
• Business Development
• Training and Development
• Retail store support
• Customer Relationships
• Retail Sales professionals
• Problem-Solving Skills.
• Critical Thinking Skills.
• Flexibility.
• Communication Skills.
• Teamwork.
• Organization Skills.
• Creativity.
• Emotional Intelligence.

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