SAP

C_THINK_01

SAP Certified Associate

- Design Thinking
Version: 5.0

[ Total Questions: 80]

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Practice Exam SAP - C_THINK_01

Question #:1

Working with sticky notes is a key activity in many Design Thinking workshops. What rules would you set
when using sticky notes?

Note: There are 3 correct answers to this question.

A. Go for bold statements and be visual.

B. Keep workshop results unstructured to foster creativity.

C. Use one defined color per exercise.

D. Aim for one thought per sticky note.

E. Agree within the team on a color code.

Answer: A D E

Question #:2

The design thinking process is linear.

A. True

B. False

Answer: B

Question #:3

Inspiration (1st phase of design thinking) starts with a broad problem, or what is called
________________________________________.

Note: There are 1 correct answers to this question.

A. Observe

B. fill-in-the-blank

C. Empathy

D. Design challenge

Answer: D

Question #:4

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What are the dimensions of observation?

Note: There are 3 correct answers to this question.

A. Space - the physical place

B. Activity - a set of related acts people do

C. Confidence - It also helps you learn about what they need

D. Actor - the people involved

Answer: A B D

Question #:5

How do we become successful design thinkers? What is the first step?

Note: There are 1 correct answers to this question.

A. Iterate ideation phase

B. Being human

C. Design

D. Funky prototyping

Answer: B

Question #:6

The Minimally Viable Product 1. the product that is least expensive but gives a good representation of the
product being sold - get customer feedback by spending least amount of money possible.

Note: There are 1 correct answers to this question.

A. DFG

B. MNP

C. MVP

D. RED

Answer: C

Question #:7

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This phase focuses on early, fast, cheap testing to strengthen ideas and ensure that the design team is on the
right path toward meeting the demands of the people for whom they are designing.

Note: There are 1 correct answers to this question.

A. Implementation

B. Multiple choice based interviews

C. Onsite interviews

D. Phone interviews

Answer: A

Question #:8

What is inspiration (Emphasize), Ideation (Create), Implementation (test)?

Note: There are 1 correct answers to this question.

A. Lego-based prototyping

B. 3 design thinking processes ideas

C. Funky prototyping

D. Iterate ideation phase

Answer: B

Question #:9

A software company likes to use the User Story Mapping method in conjunction with Design Thinking. For
which purpose would you recommend using User Story Mapping?

Please choose the correct answer. Note: There are 1 correct answers to this question.

A. To find data that serves to inspire the team and gain empathy

B. To check on feasibility, viability and desirability

C. To get a common understanding of the challenge/problem space

D. To define the implementation backlog items

Answer: D

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Question #:10

At the heart of the__________________________phase is low-cost experimentation through rapid

prototyping, which creates an actual model of the product/service, which is then repeatedly tested for strengths
and

weaknesses until it leads from the project stage into people's lives.

Note: There are 1 correct answers to this question.

O Funky prototyping

O Iterate ideation phase

O Lego-based prototyping

O Implementation

Question #:11

A____________________________should not be too narrow, nor should it be too broad. You want to have
the freedom to imagine, but you also want to have some boundaries in order to manage the process.

Note: There are 1 correct answers to this question.

A. fill-in-the-blank

B. Boundaries

C. Observe

D. design challenge

Answer: D

Question #:12

During an interview, you should minimize yes/no questions and instead ask
______________________questions.

Note: There are 1 correct answers to this question.

A. defined color per exercise.

B. open-ended.

C. per sticky note.

D.

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D. team on a color code.

Answer: B

Question #:13

What is one of the biggest obstacles in trying new things or generating new ideas?

Note: There are 1 correct answers to this question.

A. Fail early to succeed sooner

B. Funky prototyping

C. Fear of Failure

D. Iterate ideation phase

Answer: C

Question #:14

Which of the following techniques are structured ideation techniques?

Note: There are 2 correct answers to this question.

A. Multiplication

B. Blue Ocean REICC

C. Persona

D. Remember the Future

Answer: A B

Question #:15

One of the most common interviewing mistakes.

Note: There are 1 correct answers to this question.

A. In the data section

B. Seeking validation for your ideas

C. In the comments section

D.

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D. In the header section

Answer: B

Question #:16

When beginning an interview, you should briefly state the____________________of the interview.

Note: There are 1 correct answers to this question.

A. Expose

B. Purpose

C. Dispose

D. Lux pose

Answer: B

Question #:17

By truly understanding the emotional and cultural realities of the people for whom you are designing, you will
be more able to design a better solution with real value. This is why _________________is so important to the

design process.

Note: There are 1 correct answers to this question.

A. Cultural

B. Desirability

C. Being human

D. Empathy

Answer: D

Question #:18

Which of the following techniques are structured ideation techniques?

Note: There are 2 correct answers to this question.

A. Dedication

B. Empathy

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C. Space

D. Humor

Answer: B

Question #:19

Bringing together diverse perspectives unlocks potential. Modern challenges are too big and complex for any
one person, discipline, or even industry.

Note: There are 1 correct answers to this question.

A. Collaboration

B. Optimism

C. Empathy

D. Potential

Answer: A

Question #:20

Observation gives designers the opportunity to develop_________________to better identify needs and
ultimately develop solutions, which is an excellent way of seeing the world differently in order to capitalize on
needs

the competition hasn't yet taken the time to recognize.

Note: There are 1 correct answers to this question.

A. Expertise

B. Empathy

C. Confidence

Answer: B

Question #:21

Goal of the interview.

A. Engage

B.

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B. Observe

C. Learning as much as possible

D. Watch and Listen

Answer: C

Question #:22

Think about a_________________________________questionnaire as you develop your design challenge

statement: how might we enhance/create/improve/redesign/expand/grow/....?

Note: There are 1 correct answers to this question.

A. Expertise

B. fill-in-the-blank

C. Space

D. Confidence

Answer: B

Question #:23

_______________________________are more easily identified by observing rather than talking.

Note: There are 1 correct answers to this question.

A. Implementation

B. Old methodology

C. Inspiration

D. Latent Needs

Answer: D

Question #:24

What are the brainstorming rules created by IDEO?

Note: There are 3 correct answers to this question.

A. Be open to developing the ideas of others and stay on topic

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B. It involves getting out of the building and taking action

C. Avoid judging others and let the creativity flow

D. Follow the "one at a time" rule and use visuals and Generate as many new ideas as possible

Answer: A C D

Question #:25

What kinds of thoughts are allowed during a brain dump exercise?

Note: There are 2 correct answers to this question.

A. Any kind of thought

B. Ideas and concerns

C. Anything except questions related to the challenge

D. Anything except concerns related to the challenge

Answer: A B

Question #:26

A useful interview technique that gives a way to delve into a problem one layer at a time. (Starts with the
challenges they are facing and ends up at what emotions are driving their actions)

Note: There are 1 correct answers to this question.

A. Phone interviews

B. "Peel the Onion"

C. Onsite interviews

D. Panel interviews

Answer: B

Question #:27

What will provide many insights you will benefit from while building a solution?

Note: There are 1 correct answers to this question.

A.

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A. Create a persona

B. Interview your users

C. Test your sketches with users

D. Sketch a prototype

Answer: B

Question #:28

By which process, empathize with your target user and stay focused by summarizing common user
characteristics, needs and pain points into a single persona?

Note: There are 1 correct answers to this question.

A. Interview your users

B. Create a persona

C. Test your sketches with users

D. Sketch a prototype

Answer: B

Question #:29

What is the essence of design thinking?

Note: There are 1 correct answers to this question.

A. What do you hope to test with the user? What sorts of behavior do you expect?

B. Identify what's being tested with each prototype. A prototype should answer a particular question when
tested

C. In the early stages of a project that question may be broad

D. How one identifies new solutions that meet the needs of a market; TO CREATE SOMETHING NEW

Answer: D

Question #:30

This leading innovation and design firm has popularized design thinking and takes on all sorts of diverse
design challenges.

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Note: There are 1 correct answers to this question.

A. IDEO

B. NIEO

C. IDTO

D. HDEO

Answer: A

Question #:31

When customer development and product development happen simultaneously?

Note: There are 1 correct answers to this question.

A. new methodology

B. Confidence

C. Expertise

D. Space

Answer: A

Question #:32

The_____________________phase uses brainstorming as a way to generate as many ideas as possible to meet

the need identified in the____________________phase.

Note: There are 2 correct answers to this question.

A. Reverberation

B. Defloration

C. Inspiration

D. Ideation

Answer: C D

Question #:33

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The environment must facilitate collaboration and encourage risk taking with a 'fail early & fail of tern'
mentality.

Note: There are 1 correct answers to this question.

A. Process

B. People

C. Client

D. Place

Answer: D

Question #:34

Recognizing__________________generates insights that enable us to see everyday things in a new light.

Note: There are 1 correct answers to this question.

A. Remember the Future

B. Persona

C. Multiplication

D. Patterns

Answer: D

Question #:35

The concept of design thinking aligns with many of the facets of:

The Practice of Entrepreneurship (it incorporates the core elements of the practice and the essential skills of
play, empathy, reflection, creation, and experimentation)

A. False

B. True

Answer: B

Question #:36

Which is a process of constructive conflict that merges into unifying solutions through the power of
observation, synthesis, searching and generating alternatives, critical thinking, feedback, visual representation,

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creativity, problem solving, and value creations?

Note: There are 1 correct answers to this question.

A. Iterate ideation phase

B. Funky prototyping

C. Design

D. Being human

Answer: C

Question #:37

Divergent thinking is similar to the practice of_______________, which free the imagination, opens up ours
minds to a wealth of opportunities and possibilities, and helps us become more innovative.

Note: There are 1 correct answers to this question.

A. Over

B. Start

C. Close

D. Play

Answer: D

Question #:38

Building a culture of innovation takes collaborative, diverse, & empowered employees who seek empathy for
their end-users.

Note: There are 1 correct answers to this question.

A. Client

B. Place

C. Process

D. People

Answer: D

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Question #:39

The elements of empathy and user engagement make design thinking inherently an ethical endeavor.

A. False

B. True

Answer: B

Question #:40

Of the 3 main criteria for a successful idea - feasibility, viability, and desirability - which is th e starting point?

Note: There are 1 correct answers to this question.

A. Viability

B. Desirability

C. Differentiability

D. Feasibility

Answer: B

Question #:41

What is the Stanford Design School five phases of design thinking? (another variation of the design thinking
process)

A. Ideate

B. Test

C. Patterns

D. Define

E. Prototype

F. Empathy

Answer: A B D E F

Question #:42

What are the 2 most important techniques that entrepreneurs use during the inspiration phase?

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Note: There are 2 correct answers to this question.

A. challenging questions to bring the interviewee to make creative suggestions

B. key guiding questions

C. Observation and Insight Development

D. user types that you might encounter

Answer: A C

Question #:43

__________________________is an important part of the ideation process.

Note: There are 1 correct answers to this question.

A. Multiplication

B. Blue Ocean REICC

C. Persona

D. Brainstorming

Answer: D

Question #:44

An insight is NOT just reporting what you heard in the conversation, but instead is a
______________________that identifies a customer need and explains why.

Note: There are 1 correct answers to this question.

A. Expertise

B. Statement

C. Confidence

Answer: B

Question #:45

The ideation process is in line with the__________________view described in the Practice of

Entrepreneurship, as it requires general openness to the world and involves using our creative ability to solve

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problems.

Note: There are 1 correct answers to this question.

A. Ideation

B. Creation

C. Submition

D. AEIOU

Answer: B

Question #:46

What are 4 notable characteristics about design thinking?

Note: There are 4 correct answers to this question.

A. It applies to everyone, regardless of experience levels

B. It works best in unpredictable environments

C. It requires continuous practice with a focus on doing in order to learn

D. It involves getting out of the building and taking action

E. Anything except questions related to the challenge

Answer: A B C D

Question #:47

By which process, test your designs, get feedback, and give yourself a chance to make improvements before
investing the time to develop?

Note: There are 1 correct answers to this question.

A. Test your sketches with users

B. Create a persona

C. Sketch a prototype

D. Interview your users

Answer: A

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Question #:48

Are insights and observations the same thing?

A. NO

B. YES

Answer: B

Question #:49

The empathy map contains four main components that help you organize data from people you interview:

Note: There are 3 correct answers to this question.

A. Think

B. Say and Do

C. Create

D. Feel

Answer: A B D

Question #:50

Design thinking does not see failure as a threat as long as it happens early and is used as a springboard for
further learning - in other words "_________________".

Note: There are 1 correct answers to this question.

A. Fear of Failure

B. Iterate ideation phase

C. Fail early to succeed sooner

D. Funky prototyping

Answer: C

Question #:51

What are the 3 main phases of design thinking?

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Note: There are 3 correct answers to this question.

A. Overlapping phases

B. Implementation (Test)

C. Ideation (Create)

D. Inspiration (Empathize)

Answer: B C D

Question #:52

What is the golden rule of interviewing?

Note: There are 1 correct answers to this question.

A. Expertise

B. Actively listen to the other person

C. Confidence

D. Statement

Answer: B

Question #:53

What are four questions that are useful to ask during the ciesignthinking process? (another variation to the
design thinking process)

Note: There are 4 correct answers to this question.

A. What if?

B. What is?

C. What works?

D. What are?

E. What wows?

Answer: A B C E

Question #:54

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Prototypes must be expensive and sophisticated.

A. False

B. True

Answer: A

Question #:55

What is BUILD THEN SHIR hope hypothesis was correct 1. very costly if wrong?

Note: There are 1 correct answers to this question.

A. Advanced methodology

B. Old methodology

C. New methodology

D. Free methodology

Answer: B

Question #:56

Those companies that succeed in identifying and satisfying the needs of customers have a better chance of
gaining that all-important________________________________________.

Note: There are 1 correct answers to this question.

A. Empathize

B. Competitive edge

C. Ideate

D. Test

Answer: B

Question #:57

Use your_____________________________data as a basis for coming up with ideas.

Note: There are 1 correct answers to this question.

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A. Observation

B. Latent Needs

C. creation

D. Exportation

Answer: A

Question #:58

During the__________________________phase, ideas generated through the ideation process are transformed
into concrete ideas.

Note: There are 1 correct answers to this question.

A. Implementation

B. Persona

C. Multiplication

D. Remember the Future

Answer: A

Question #:59

Taking a design-thinking approach forces you to answer an entirely different question in the beginning. The
first question is what?

Note: There are 1 correct answers to this question.

A. What do people need?

B. How do people execute design?

C. How do people begin thinking?

Answer: A

Question #:60

IDEO looks on the design-thinking process as a system of____________________, rather than a linear,
predictive approach where organizations determine the goals they need to achieve and look for the resources to

enable them to reach their goals.

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Note: There are 1 correct answers to this question.

A. Implementation (Test)

B. Ideation (Create)

C. Overlapping phases

D. Inspiration (Empathize)

Answer: C

Question #:61

An idea is deemed successful if it strikes a balance among these three main criteria:

Note: There are 3 correct answers to this question.

A. Desirability - who will want to use or buy the product/service?

B. Viability - how sustainable is the idea in the long term?

C. Feasibility - what can be possibly achieved in the near future?

D. Differentiability - what is engaging with people directly?

Answer: A B C

Question #:62

______________________enhances networking, plays role in effective leadership, promotes team building,

and helps us understand not only how, but why people think and feel as they do.

Note: There are 1 correct answers to this question.

A. Being human

B. Cultural

C. Empathy

D. Desirability

Answer: C

Question #:63

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Design thinkers welcome_____________________and see them as opportunities to identify innovative

solutions.

Note: There are 1 correct answers to this question.

A. ideation

B. Constraints

C. Inspiration

D. Popularized

Answer: B

Question #:64

Observe, listen, and ask why? Find the "human problems" and fall in love with them. Understanding users is
how we make solutions they want and will use.

Note: There are 1 correct answers to this question.

A. Collaboration

B. Optimism

C. Empathy

D. Potential

Answer: C

Question #:65

What gets you to the root of the problem and builds optimism for both problem finding and problem solving?

Note: There are 1 correct answers to this question.

A. Process

B. Client

C. Place

D. People

Answer: A

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Question #:66

_________________________can be an alternative or a complement to observation.

Note: There are 1 correct answers to this question.

A. Persona

B. Interviewing

C. Multiplication

D. Remember the Future

Answer: B

Question #:67

These interviews are conducted after a customer has purchased or used a product/service.

Note: There are 1 correct answers to this question.

A. Funky prototyping

B. Lego-based prototyping

C. Iterate ideation phase

D. feedback interviews

Answer: D

Question #:68

Designers actively__________________people in their own environment to identify their real needs.

Note: There are 1 correct answers to this question.

A. Observe

B. Blue Ocean REICC

C. Persona

D. Multiplication

Answer: A

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Question #:69

Design thinking is a human-centered approach.

A. False

B. True

Answer: B

Question #:70

What are the 3 steps to interviewing?

Note: There are 3 correct answers to this question.

A. Draft an introduction to the interview that lays out your intentions and the purpose of the interview

B. Think about whom you want to interview

C. challenging questions to bring the interviewee to make creative suggestions

D. Prepare your interview questions

Answer: A B D

Question #:71

Take risks. Be gritty. Learn from failure and adjust. Do it fast, and do it with an encouraging smile. Pessimism
paralyzes, but belief in what could be propels us forward.

Note: There are 1 correct answers to this question.

A. Collaboration

B. Potential

C. Empathy

D. Optimism

Answer: D

Question #:72

The design-thinking process is based on what two main types of thinking?

Note: There are 2 correct answers to this question.

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A. Convergence

B. Being human

C. Design challenge

D. Divergence

Answer: A D

Question #:73

What is brainstorming?

A. Ideation

B. Persona

C. Multiplication

D. Remember the Future

Answer: A

Question #:74

The CEO of IDEO credits one key phrase for sparking the design thinking process:
"_______________________________"

Note: There are 1 correct answers to this question.

A. "How part Ceo?"

B. "How part phrase?"

C. "How Might We?

D. "How" part presumes?"

Answer: C

Question #:75

The "why" behind something.

Note: There are 1 correct answers to this question.

A.

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A. Prototype

B. Define mode

C. Inspiration

D. Empathize

Answer: C

Question #:76

What is experiment - learn - repeat ?

Note: There are 1 correct answers to this question.

A. Implementation

B. Phone interviews

C. Onsite interviews

D. Panel interviews

Answer: A

Question #:77

Why is desirability the starting point when it comes to a successful idea?

Note: There are 1 correct answers to this question.

A. As a design thinker, the problems you are trying to solve are rarely your own-they are those of a
particular group of people; in order to design for them, you must gain empathy for who they are and
what is important to

them.

B. Because its not about building a new product and service and then searching for customers. It's about
going to the customers first, determining their needs, and then creating something to meet their needs.

Answer: B

Question #:78

_____________________________is also relevant to the implementation phase, as it involves acting in order

to learn, trying something new, learning from the attempt, and building that learning into the next iteration.

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Note: There are 1 correct answers to this question.

A. Implementation

B. Experimentation

C. Exportation

D. Refreshment

Answer: B

Question #:79

An_____________________________is a tool that helps you collate and integrate your interview data in
order to discover surprising or unanticipated insights. It also enables you to uncover unmet needs, find the
source

of any frustrations, discover areas for improvement, explore different perspectives, and question your own
assumptions and beliefs.

Note: There are 1 correct answers to this question.

A. Any kind of thought

B. deas and concerns

C. related to the challenge

D. Empathy map

Answer: D

Question #:80

While observations focus on the raw data that you have consciously recorded from all the things you have
heard and seen, an_______________comes later: it is an interesting, nonobvious piece of information derived

from interview or observation data that drives opportunities.

Note: There are 1 correct answers to this question.

A. Flipside

B. Inside

C. Outside

D. Exportside

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Answer: B

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